What does a technical officer do?
They deliver technical solutions in high risk environments, employing modern technology and sensitive tactics, in order to develop intelligence and acquire evidence which contributes to cutting serious and organised crime affecting the UK.
Identify the most suitable equipment for the task in-hand and prepare it for deployment.
Test the equipment prior to deployment, fix or replace any faulty equipment, re-test.
Create, design and build concealments for the equipment they are going to deploy.
Support the operational lead in deploying technical capabilities on behalf of the NCA to the highest standards.
Develop, modify and adapt innovative technological solutions which enable the delivery of covert investigative activity against agreed strategic objectives.
Provide information and advice on new technologies/equipment to ensure the organisation utilises the latest covert technical capability.
This is a Technical Apprenticeship like no other.
As well as acquiring electrical, electronic and engineering skills, you will be at the heart of the UK’s fight against serious and organised crime.
Working in the NCA’s Technical Operations department, you will be helping to pursue and bring to justice those serious and organised criminals who present the highest risk to this country.
This exciting programme starts in September 2025 and offers a mix of classroom learning and practical experience, including a variety of research, development and project work to develop your ability to prototype and test your own solutions to problems.
You'll be taking on real business challenges that will stretch and develop your expertise in areas such as electrical, electronic and mechanical engineering.
On completion, you'll be qualified as a Maintenance & Operations Engineering Technician or Mechatronics Maintenance Technician Level 3 (dependent on which qualification option is available to us) and have an Engineering BTEC HNC L4.Training:This is a full-time post but will require flexibility from successful candidates as we will take you to training locations across the country. This training will include realistic scenarios which can be conducted during the day or throughout the night in all weather conditions in rural and urban environments. Gillingham (Kent) or Warrington - for the duration of the apprenticeship (these posts can be based in Gillingham, Leicester, Warrington or Thirsk on successful completion of the apprenticeship, and you are offered a permanent G5 post). One college will be based in the North West, and one college will be based in the South East - exact locations, training schedule and training providers TBC.Training Outcome:On successful completion of the apprenticeship, the expectation is that you will be promoted into a full-time position of Technical Officer (G5 next grade up). Depending on your skills, abilities and additional courses completed, at some point you are likely to be qualified for promotion to being a G4 Senior Technical Officer.Employer Description:Protecting the nation and its dependent territories will always be the British Army's first role. Highly trained soldiers are ready to deploy anywhere at any time to meet a variety of challenges. Ranging from support to the police following a terrorist attack, to specialist capabilities such as bomb disposal and intelligence experts, 24 hours a day, 365 days a year, we are always ready to serve.Working Hours :Monday to Friday between 8am–4pm (STC) at College during year 1. Year 2-4 will have day release but flexible working to attend training sites across the country during the day and night.Skills: Attention to detail,Problem solving skills,Team working,Physical fitness....Read more...
The Apprentice CAD Designer will be responsible for:
the design of project jobs relating to the company’s flexible insulation systems, using a range of CAD software systems in line with the company production schedule, as well as ensuring preparation of job parts for manufacturing including efficiencies and material utilisation
This role requires a motivated, switched on and reliable individual who can adjust to various tasks within the business
Design jobs in accordance with production schedule
Producing manufacturing and client design drawings
Preparation of jobs for manufacturing
Planning jobs for best use of materials ensuring efficiency and material utilisation
Transferring of jobs to the manufacturing facility
Managing of manufacturing paperwork and production of job packs
In most cases, the design work is based getting information and sizes from technical drawings and surveys, then inputting them into our design system which use scripts to produce drawings relating to manufacturing solution.Training:
Engineering and Manufacturing Support TechnicianLevel 3 Apprenticeship Standard
Level 3 Diploma in Engineering and Manufacturing Support Technologie
Training Outcome:
Full time position upon completion of apprenticeship
Employer Description:Insulcon Technical offer innovative passive fire protection and technical insulation solutions providing extensive savings in both materials and manpower.
From our headquarters in the UK, Insulcon Technical operates on a global scale, delivering hundreds of projects every year, we have a proven track record with the worlds leading energy sector companies providing extensive savings in labour and against budgets.Working Hours :Monday - Thursday, 07:30 - 16:40, Friday, 07:30 - 15:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative....Read more...
Key Responsibilities:
Provide first-line technical support to clients via phone, email, and helpdesk ticketing system
Diagnose and troubleshoot basic IT issues, escalating more complex problems to 2nd or 3rd line support as necessary
Support users with hardware, software, and network problems, VoIP related queries and problems
Assist in managing and maintaining user accounts, passwords, and permissions
Perform basic setup and configuration of computers, printers, and other peripherals and Install and configure software, ensuring licensing compliance
Maintain accurate and up-to-date documentation of incidents and resolutions in the helpdesk system
Maintain and create internal documentation and customer knowledge-base documentation
Provide excellent customer service, ensuring client satisfaction
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowershellTools and technologies learned
Learners will learn to use:
Microsoft Azure
Microsoft 365
Windows 10
AWS
Linux
PowerShell
Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
What We Offer:
Comprehensive on-the-job training, including shadowing more experienced team members and attending technical workshops
Support with IT-related qualifications
A friendly and supportive work environment with opportunities for career growth
Exposure to a wide range of IT systems and real-world technical issues
The opportunity to work with a variety of clients from different industries
Employer Description:We are a small but dynamic Managed Service Provider (MSP) offering IT support to a variety of clients across multiple sectors. We pride ourselves on delivering excellent customer service and innovative solutions to help our clients succeed.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Have used Office 365,Have used Active Director,Used Windows operating systems....Read more...
We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an Helpdesk Apprentice your main roles and responsibilities will include:
- Becoming a valued part of the IT Support team
- Learning how to provide technical support
- Assisting in customer projects and support activities as skills allow
- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
- Learning how to handle telephone support calls as well as incoming helpdesk emails
- Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
- Updating company systems.
You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.Training:Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and EnglishTraining Outcome:Our clients have a successful history of developing apprentices, and currently have 11 employees who are 'ex-apprentices' in a variety of roles. For technical, this would include moving in to 2nd line technical roles, project management or field roles. They see this as an investment in the future of the business, and is very much based on the desire to employ the apprentice in a full-time role once graduated.Employer Description:Trusted Technology Partnership is proud to be consistently recommended by our customers.
With over 25 years of experience in delivering exceptional IT services, we provide the best support with our fully NHS accredited, ITIL compliant, and ISO best practice 24/7 support desk. Our flexible approach means we can tailor our services to provide you with a fully managed service, or just some overflow capacity to assist you through a particularly busy period.Working Hours :Monday to Friday between the hours of 7:30am and 5:00pmSkills: Team Working,Organisation Skills....Read more...
After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby.
Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following:
Provide onsite and remote IT technical support to clients
Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
Ordering new ICT hardware and logging devices onto asset register
Installation and configuring of operating systems
Software installation, such as Office365, firewalls and anti-virus
Some lower level network administration may be required, such as setting policies and group permissions
Performing server backups where required
Administration of cloud services such as Microsoft 365 and Google Workspace
Assisting with structured cabling and network infrastructure installation
Supporting with any technical queries regarding unified comms
Technical fault diagnosis with audio visual equipment
Training:
Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway.
You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform.
In addition to this, you will also have a review with your Skills Coach every 6-8 weeks, to ensure you are happy and on-track with your Apprenticeship.
Training Outcome:
Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.
Link ICT will continue to support you with professional certifications and will consider progressing you onto higher level apprenticeship programmes.Employer Description:Link ICT was founded in 2004 by Mark Fryers and set out to break the industry mould for how the provision of outsourced IT support services were provided. Now, with support from a team of customer focused technicians who have many years of industry experience, we pride ourselves on providing bespoke IT and telecoms solutions that inspire trust and build user confidence. A wide range of organisations including schools and businesses trust us to deliver their IT support function. Our unique onsite support combines the benefits of outsourcing with the benefits of your own IT team. Our aim is to ensure organisations truly benefit from investment in their IT infrastructure by ensuring systems work efficiently and users are trained to use them effectively. We offer a comprehensive range of services, from risk management to telecoms and connectivity, driven by the latest technological advances and are as unique as your organisation.Working Hours :Monday - Friday, 9.00am - 5.30pm (30 minutes lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Full UK Driving Licence,Confidentiality....Read more...
As part of our team, you will play a crucial role in managing the entire lifecycle of smartphones and tablets for our corporate customer base and for ensuring that we deliver world class support and service. Your mission will be to ensure the seamless deployment, support, retirement and recycling of these devices, working to tight timescales and with great attention to detail. You will also support customers with their technical issues, by providing over the phone support, including following trouble shooting steps, to diagnose technical issues.
We're seeking someone with a natural flair for all things technical, armed with strong problem-solving abilities, exceptional customer service skills, a professional and confident telephone manner, and an unwavering attention to detail. If you're eager to be part of a forward-thinking company that values innovation, growth and sustainability, this role is tailor-made for you!
What you will do:
Proactively manage mobile device orders on behalf of customers including shipping, sending letters, stock management and onward delivery to customers and end users
Configure and prepare devices and accessories in accordance with agreed specifications
Assist with the on-site distribution of devices where required (UK locations)
Monitor and maintain accurate inventories of customer device orders and stock levels
Assist with checking goods in
Test devices based on agreed specification
Recycle, Trade-In and data wipe mobile devices, in-line with agreed specifications
Accurately update customer inventory and service records
Provide technical support for end user mobile device queries including liaison with the end user and customer IT teams as required
Support provisioning and in-life management and technical support of mobile data networking services and routers
Complete regular learning and training to develop your skills and knowledge
Training:Digital Support Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a fifteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:Any career progression routes will be discussed upon successful completion of the apprenticeshipEmployer Description:Formed in 2012, Utelize was founded by Matt Atkinson and Kevin Steed.
Matt and Kevin have worked in the telecoms industry since the 1990’s. Both within the industry in commercial analyst and billing management roles and as procurement & technology consultants working for large enterprise organisations. They have also been founders and investors in a range of telecoms related businesses.
As it became clear that mobile would become the primary way of working for the majority of business workers, Matt and Kevin decided to form Utelize. Their aim was to create a new type of service provider that would, in Kevin’s words, “actually care about its customers, does the right thing and continuously strives to deliver better services!”.
The business has grown since then and was recognised in 2015 as an Everline Future 50 company (highlighting future potential high growth technology businesses).
We were delighted to also be recognised in this year’s Financial Times List of Europe’s 1000 Fastest Growing Companies (2020).
In 2019, we successfully applied to become a cohort member in the technology accelerator BetaDen. Where we have been busy developing our new Simovate range of next generation mobile networking products for remote workers and other business applications, closely linked to the Worcestershire 5G Test bed, where innovative new 5G and IoT solutions are being tested and developed.
Today we support a varied and growing number of well known mid market and enterprise brands. These include HomeServe, Stagecoach and Mitsubishi Corporation as well a number of specialist partners including our strategic partners at Mobliciti; who trust us to deliver excellent value, objective and plain speaking advice and above all proactive service and support.
Working Hours :Monday- Friday
8:30am - 5:00pmSkills: Communication skills,Attention to detail,Organisation skills,IT skills,Initiative....Read more...
Customer Support:
Provide technical support to customers (internal and external) through various communication channels including phone, email, and live chat
Troubleshooting and Diagnosis
Use appropriate troubleshooting methodologies and tools to identify and resolve ICT problems and fault
3. Technical Specifications:
Interpret and apply technical specifications relevant to ICT tasks to ensure accurate and effective solution
Build and update of WordPress websites
Security Compliance:
Implement and adhere to security policies for ICT tasks, ensuring compliance with organizational requirement
Issue Resolution:Use relevant tools and technologies to resolve technical issues, ensuring timely and effective solution
Stakeholder Communication:
Communicate with stakeholders at all levels, explaining steps to resolve issues or set up systems, and managing escalation and expectations effectively
Testing Methodologies:
Apply appropriate testing methodologies to hardware, software, and cabling assets to ensure functionality and reliability
Continuous Learning:
Engage in guided continuous self-learning to stay updated with technological advancements, enhancing relevant skills and taking responsibility for professional development
Documentation and Escalation:
Document ICT tasks and escalate issues as necessary to ensure a clear audit trail and progression of problems.
Software and Hardware Configuration:
Install and configure software and hardware, including mobile apps, printers, projectors, scanners and cameras
Issue Prioritization:
Prioritize IT issues based on customer service level agreements to ensure timely resolution
Security Access Management:
Administer security access requirements and permissions for stakeholders, including password resets, and escalate as needed
System Rollouts and Upgrades:
Support the rollout of new systems, upgrades, or applications, ensuring smooth implementation and minimal disruption to operations
Training:
Level 3 Information Communication Technician (ICT)
Support Route
Day release one day per week
Middlesbrough College
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
Employer Description:In Studio been in the business for 22 years now with fantastic customers who come back time and again. Whether they are on our doorstep or further afield, our customers return for our experience, great service and excellent value.Working Hours :Monday - Friday.
Times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Training in our onsite Technical Skills Development Centre, you will learn skills such as welding, electrical installation, technical drawing and PLC programming, through a mix of classroom based and hands on work.
For the first 22 months (Stage 1), you will train in our onsite Technical Skills Development Centre, gaining practical experience in a variety of skill areas and learning the technical theory behind them 50% of the time. You will spend the rest of your time on a shop placement, applying your learning in one of our many areas.Your final 22 months (Stage 2) will be spent in a hands-on role, learning how to practically apply and develop your new skills in a real-work environment.You will work alongside and be supported by our high skilled maintenance team members.Training:Toyota maintenance apprentices will complete their training in our onsite Technical Skills Development Centre.Further offsite activities will develop teamwork, communication, and planning through an outward-bound residential and community volunteer project.Level 3 Engineering Technician Apprenticeship Standard is awarded by the Institute for Apprenticeships and Technical Education on completion of End-Point Assessment.
The apprenticeship also contains 3 mandatory embedded qualifications which are certificated during the 44-month apprenticeship training period:
Level 2 Diploma in Advanced Manufacturing Engineering – Foundation Competence
Level 3 Diploma in Advanced Manufacturing Engineering – Development Knowledge
Level 3 Diploma in Advanced Manufacturing Engineering – Development Competence
Mechatronics Maintenance Technician
Toolmaker, Tool and Die Maintenance
Upon completion, you will be a multiskilled maintenance technician working as a maintenance team member at Toyota.Training Outcome:
Toyota places a key emphasis on long term professional and personal development
The progression pathway upon completion of the apprenticeship from team member up the ranks through to section manager is clearly set out
You will be enrolled on various learning and development programmes throughout your career to support your progression
Employer Description:Since being founded in 1937, Toyota has grown into one of the world’s largest and best-known car manufacturers. We are built on fundamental values of respect for people and continuous improvement. At Toyota we believe in creating a supportive and stimulating work environment. We encourage personal and professional development through our extensive training programmes and we actively foster diversity. Each of our members share the collective belief that there is always a better way.Working Hours :Predominantly dayshifts with some possible requirement to work late shifts when on shop placement. shifts tbc.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Assist and direct staff or customers when support tickets are raised
Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base
Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services
Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable
Support and maintain software and hardware used in the organisation's day-to-day operations and services
Provide an excellent level of service to our customers, being professional and courteous at all times
In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers.
Duties & Responsibilities:
Be considered technical trouble-shooter or, ‘go-to’ person in the event of requirement for first line technical support customer issues fully supported by your colleagues
Be nominated support for all matters pertaining to IP Protect Lite, WiFi, Loyalty and Chip & PIN solutions within our customer base
Respond in an organised, timely manner to all support issues received inbound across customer base customers and/or sales consultants and be able to perform technical and non-technical system maintenance to support a user or the team, i.e. password resets, running reports, firewall management, rule setting, managing authorised devices and responding to alerts regarding unauthorised devices on the network etc.) – All training provided and internal support of your role
Ensure support tickets are responded to and resolved within internal and customer set SLAs where applicable
To carry out remote installs and telephone support while customer's self-install
Read manuals, periodicals, release updates and technical reports to learn ways to further respond to issues and questions in respect of all systems and network(s)
Provide technical pre-sales support to sales, as and when required
Provide out of hours’ support as and when required and agreed with your line manager
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The classroom training for the ICT apprenticeship comprises of 4 modules.
Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills trainer/mentor. We advise a bi-monthly approach to each moduleThe full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (a maximum of 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.
The 4 ICT modules are:
Networking Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT and Business Principles
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:
Level 3 Information Communications Technician Apprenticeship Certification.
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.Training Outcome:As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications.
The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)Employer Description:With a legacy that spans more than two decades working with major high street retailers, EIT are the installer of choice for your complete installation needs.
Our management team has combined experience of more than 75 years and there are very few situations that we have not experienced or solved when challenges are presented.
No job is too big or small and, with an enthusiastic and dedicated project management team, highly trained to work with PRINCE2 methodology, we are well placed to service all of your installation needs.
We are accredited installers for Point to Point Encryption (P2PE) and for a vast range of other peripheral services such as cabling and network infrastructure, Telecoms, Electrical, Audio Visual and much more.
So often, it's the installation that can make or break the IT project budget. Delays and disruption arising from poorly managed deployment can waste time, tie up your IT resources and damage business performance. Here at EIT we pride ourselves on project delivery being right first time, on-time and...within budget!Working Hours :4 days on, 2 days off and cover weekends and Bank Holidays. Christmas Day, Boxing Day and New Year’s Day are Bank Holidays and are classed as days off for all staff. Early Shift: 8am - 5pm. Late Shift: 11am - 8pm. Sunday Shift: 10am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Providing 1st line helpdesk support to customers in line with SLAs
Conducting password resets and setting server permissions
Providing initial support for tech queries
Troubleshooting technical issues
Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks
Training Outcome:
There may be an opportunity for a fill time job role upon completion
Employer Description:Calling all aspiring IT Technicians… we have the perfect opportunity for you!
Blowfish Technology are on the hunt for the next IT Support Apprentice to join their rapidly growing team! The Blowfish Technology Team are all fully qualified PC Technicians with a range of qualifications from Microsoft System Engineers to Cisco Certified Professionals, they really do promote personal development in the workplace!
As an apprentice, you will be tasked with providing 1st line support to customers, troubleshooting technical issues, installing, testing, and maintaining hardware and much more. You will be immersed in all things IT! Supported by the Managing Director who has a track record of successful apprentices as well as a specialist coach from Baltic Apprenticeships, you will have access to industry expert knowledge throughout your apprenticWorking Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Patience....Read more...
· Technical helpdesk support to our clients, via phone and email, on our proprietary website Content Management System (CMS)
· Supporting the wider team on technical queries
· Respond to user queries and provide technical support
· Identifying potential sales opportunities within client interactions, and escalating to technical sales expert
· Troubleshoot and resolve IT issues
· Setup and configuration of IP based equipment for future installation
· Maintain and update hardware and software databases
· Ensure all systems are running at optimal capacity
· Perform routine maintenance on software and hardwareTraining:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
· Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
· Address IT issues by prioritizing in response to customer service level agreements.
· Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
· Support the roll out of upgrades or new systems or applications.
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long term security and the opportunity to progress into a permanent position working at the forefront of technological developments.Employer Description:We offer bespoke fire, security and audio-visual (AV) solutions for both domestic and commercial customers, seamlessly combining cutting-edge technology with enhanced usability without compromising aesthetics.
J-Tech’s main differentiating factor is our ability to manage your fire and security requirements holistically, offering a comprehensive one-stop package including an extensive plan encompassing all areas of fire and security protection, installation and maintenance. We appoint a single point of contact for each customer and schedule service calls to ensure your systems are always compliant with the latest regulations. In addition, we offer remote support and cloud reporting. This means that we are often able to proactively identify, diagnose and resolve a problem before you are even aware one exists.
We’re experts at delivering and commissioning projects of all sizes, and our project management is what really sets us apart from the competition. We provide extensive documentation, cable schedules and working drawings and can take control of the whole project or work alongside existing electrical contractors keen to partner with a specialist. We are able to work effectively in either capacity.Working Hours :Monday to Friday 8am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Join our team as a Degree Nuclear Authority Engineering Apprentice and take your first step into a highly rewarding engineering career. As an apprentice, you will work closely with experienced and multi-disciplined engineers to provide critical oversight, governance, and assurance for nuclear assets and infrastructure. You'll support the broader Submarines business by ensuring the safety, legality, and compliance of key assets, contributing to our submarine programmes and associated projects. This role offers a unique opportunity to be part of a dynamic team that plays a crucial role in the governance and enhancement of essential facilities.
In this role, you will be actively engaged in various aspects of site engineering, including the maintenance and reliability of nuclear assets, providing technical support to plant maintenance teams, and managing the procurement of new equipment. You will also be involved in conducting condition surveys to assess the state of critical infrastructure, developing health reports and life management plans to ensure the longevity and safety compliance of assets, and supporting a range of projects aligned with safety and operational standards. Throughout your apprenticeship, you will receive comprehensive training and mentorship, allowing you to develop both technical and non-technical skills that are essential for success in the field of engineering.
If you are passionate about engineering, eager to learn, and committed to safety and excellence, this apprenticeship provides a solid foundation for a career. We are looking for collaborative team players who are not afraid to ask questions, challenge assumptions, and support their colleagues.Training:An apprenticeship includes regular training with a college or other training organisation. Training schedule has yet to be agreed. Details will be made available at a later date. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
Our Engineering Technician Apprenticeship is a 4-year program, which can lead onto one of the following 4 areas of technical expertise:
Manufacturing / Engineering Support Technician - this role provides technical support and expertise for all areas of the Manufacturing and Engineering functions.
Metrology Engineer - this role involves checking aircraft parts to ensure they are delivered correctly and to the highest standard.
Quality Engineer - This role provides experience in all aspects of aircraft design and manufacture.
Tooling Engineer - Tool Engineers use their skills to design, modify or repair tooling that will be used to produce aircraft parts. Training:Year 1: The majority of your first year will be working offsite at college. Towards the end of the first year, you will undertake a return to site induction followed by onsite GKN training.
Years 2 & 3: You will undertake Business Familiarisation rotation placements. During your placements, you will document work that you complete and review this regularly with your GKN training advisor.
Year 4: You will complete your Level 4 Technical Certificate and continue on-the-job training in your final department. This is where you will complete your Qualification as well as your End Point Assessment.Training Outcome:Progression to full time role in the future, but this is not guaranteed.Employer Description:Every day, around the world, we help aircraft fly further, faster & greener. We’re the world’s leading tier one aerospace supplier of systems and components. With over 15,000 employees across 41 manufacturing sites in 13 countries serving over 90% of the world’s aircraft & engine manufacturers with sales of £2.8bn. Together as “One GKN” we’re moving our business & industry forward developing technologies that rapidly decarbonise aircraft, and innovating to help build a new generation of planes that produce zero emissions. We’re putting sustainability at the heart of what we do; driving our objective to becoming a net zero greenhouse gas emissions business before 2050!Working Hours :Monday - Friday. Shift times to be confirmed.Skills: Attention to detail,Problem solving skills,Team working....Read more...
Twiflex Ltd are looking to recruit a Technical Apprentice where you will receive practical training and theoretical knowledge through day release at college to become a fully skilled Applications Engineer. This is an ideal opportunity to progress your career in engineering for a global leader in power transmission.The technical apprenticeship is designed for the apprentice to acquire all the skills and knowledge to become fully qualified as an Applications Engineer.So what will you be learning?To acquire the practical skills you will be providing a service to the sales department and customers, involving selection and quotation of Regal Rexnord brand products supported at the Twiflex Ltd facility.You will be working from a customer enquiry and translating technical requirements into selection of units for a variety of different mechanical power transmission applications for different industries such as marine, mining, steel and oil and gas. You will work with customer specifications, undertake full calculations and help develop new design solutions to meet the customers required specification.You will prepare cost estimates for new assembly proposals through good understanding of key suppliers and the manufacturing costing system and preparing quotations for presentation to customers whilst maintaining accepted levels of profitability.To gain the necessary theoretical knowledge, one day per week is spent at college which will also involve practical workshop sessions, leading to a recognised qualification.Training:Level 3 Engineering Technician - Technical Support - Mechanical PathwayLevel 2 Functional Skills in English and maths if requiredTraining Outcome:Upon successful completion of the apprenticeship, the right candidate will have the opportunity to obtain a full time position with Twiflex.Employer Description:Twiflex, founded in 1946, specializes in the design, manufacture and supply of advanced braking technologies for industrial applications. Twiflex offers the largest range of pneumatically-, hydraulically-, and mechanically-applied industrial disc brake calipers in the world, along with a full line of thrusters, disc brake systems, flexible couplings, and shafts clutch couplings.Working Hours :37 hours per week, core hours are 9am to 4.30pm Monday to Thursday and 9am to 1pm on a Friday. Additional hours should be worked Monday to Thursday to ensure 37 hours have been completed by 1pm on a Friday.Skills: Creative thinking....Read more...
Installing and configure hardware/software
Proactive server monitoring and maintenance
Support with password resets, permissions and account creation.
Resolving technical issues effectively
Learn how to use the IT tools and techniques required to fulfil the main duties and responsibilities of IT professionals in the workplace
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:There is potential to be taken on Full Time once apprenticeship has been completed.Employer Description:PANDR has been delivering top-tier support since 2008. With almost two decades of experience, our commitment to excellence has earned a stellar 99% customer satisfaction rate. It’s easy to see why working for such a thriving and respected company would be so appealing!Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Want to start your data consultancy career?
At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.
We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your consultancy career.
We're proud to be the UK's largest dedicated Qlik consultancy
Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.
Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.
What does the role involve?
The first skills that a consultant needs to develop is the ability to listen and understand a customers problem. Therefore, you'll start your journey on our support desk where you'll talk to our customers, create tickets and as your knowledge and skills grow resolve issues that have with their Qlik applications and dashboards.
From there you'll join project teams and work at every stage of the data and project lifecycle.
Tasks will include:
Documentation
Data Migration
Data cleansing
Generating reports
Dashboards and visualisation
Data analysis
Forecasting
At all times you'll be expected to communicate professionally and work collaboratively and transparently with your colleagues and our customers
Requirements
First and foremost, you must be interested in working collaboratively to support our clients and solve real world business problems. In addition, you'll have:
Proven interest in data analysis (this could be from formal studies, self-study or the workplace)
Excellent communication and collaboration skills
Ability to work independently and in a team environment
Detail-oriented and strong attention to accuracy and completeness
Exceptional problem-solving skills
Willingness to learn and continuously improve technical and professional skills
Competency with Microsoft office applications including Excel
Some experience of using data tools (e.g. SQL, Python, visualisation tools such as Qlik / Power BI / Tableau etc) would be an advantage but not essential
Training:As part of the Level 4 Data Analyst apprenticeship standard, you’ll be registered as a member with the British Computer Society and be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning. Training Outcome:Progression: our services are in demand and we're expanding as an organisation. After completing the apprenticeship there will be options to continue to develop in one of the four following specialties; Data consultant, Technical support, Technical pre-sales, or Education.Employer Description:As partners with Qlik, Talend, and Snowflake, Ometis proudly represents some of the most renowned brands and organisations worldwide. Additionally, we are the largest dedicated Qlik consultancy in the UK.
We assist clients in extracting greater value from their data by seamlessly integrating it from source systems, meticulously cataloging and analysing the information, and offering advanced predictive insights.
Throughout the entire data journey, Ometis is available to assist with implementation and development, as well as provide ongoing consultancy, training, and support.Working Hours :You'll also deliver 1st line support for our clients. Our service desk operates between 5.30am - 5.30pm, 7 days a week, 364 days a year. We share workloads and balance out of hours/unsociable working, further information about this will be provided.
Days and shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
During your placement years, you will work closely with other engineers, our military personnel, and wider industry partners to understand how Defence Equipment & Support procures, delivers, and supports our Armed Forces
You’ll undertake a comprehensive programme of study, associated with the Level 3 Engineering Technician Standard, on a three-year Engineering Advanced Apprenticeship
Year 1 - Full-time attendance at a training provider to learn core engineering skills and study towards recognised engineering qualifications
Years 2 & 3 – You’ll carry out four six-month technical-focused placements in different delivery teams in Bristol, with block release to attend the training to further enhance your academic study. Some technical-focused placements may necessitate you working away from Bristol
Training:10 months based at college practical learning, then on-the-job and day release from then onwards at Abbey Wood.Training Outcome:Successful completion of the scheme can lead to a position within DE&S.Employer Description:At Defence Equipment & Support (DE&S), we're here to provide for the Armed Forces, as they serve our country all over the world. We support those on the front line by providing cutting-edge equipment and technology for land, sea, air and space. We deliver the kit the UK military needs to maintain advantage and stay protected, as they protect life at home and overseas.Working Hours :Monday- Friday Shifts to be confirmed.
37 hours a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
What will you be doing?
Assisting Site Engineers in major engineering control activities, this apprenticeship will enable you to use and apply engineering principles and techniques and also to carry out calculations and data analysis.
You will prepare and produce sketches, diagrams and models to support technical problem solving and the delivery of civil engineering designs and technical solutions.
You will use a range of tools and techniques, including digital techniques (such as CAD or BIM) to aid the visualisation, communication, measurement and assessment of works.
You will also contribute to the planning, design, programming and delivery of engineering activities to agreed timescales and budgets.
You will use quality systems and risk assessment procedures to monitor and manage projects and their risks and also assist with the site inspections and surveys. This will include reporting progress against project plans and checking specified technical aspects of site activities.
As part of the role you will be enrolled on a Level 4 Civil Engineering Technician apprenticeship lasting up to 22 months.
Training:As part of your Apprenticeship, you will be enrolled onto a nationally recognised Level 4 Civil Engineering Technician apprenticeship standard via our training partner, Learning Skills Partnership . Your Apprenticeship typically takes 22 months to complete and is fully supported through a combination of regular online lessons, e-learning materials, and access to their team of experts for 1-2-1 advice and support.Training Outcome:
Upon successful completion of the apprenticeship you may be offered a permanent position.
Employer Description:EKFB is a joint venture that brings together international, market leading expertise from four leading civil engineering and construction companies: Eiffage, Kier, Ferrovial Agroman and BAM Nuttall. All four partners have specialist expertise in the design, construction, operation, financing and maintenance of railway networks, including the construction of one of Europe’s latest high speed rail projects. EKFB is proud to have been appointed by HS2 to deliver civil engineering works across an 80km section of the new high speed rail link between the Chiltern Tunnel and Long Itchington Wood. Our scope of the works includes 15 viaducts, 5km of green tunnels, 22km of road diversions, 67 overbridges and around 30 million cubic metres of excavation. EKFB is committed to improving lives, communities and the engineering and construction industry by providing sustained employment opportunities and being a good neighbour, protecting the environment and the places we work. If you would like to be part of our collaborative, enthusiastic and forward-thinking culture, then please apply today. In return, we’re offering a competitive salary & benefits. EKFB brings together international, market leading technical expertise. We have an industry leading track record of delivering major infrastructure projects, including Crossrail, the Millau Viaduct, Mersey gateway and the Bretagne-Pays de la Loire High Speed Rail link. We are committed to, and strongly believe in, inclusiveness and equality of opportunity. Everyone who works with EKFB has a contribution to make; this is why we welcome applications from different backgrounds, experiences and abilities. Our aim is to create an inclusive environment where everyone feels they are able to be themselves. Please contact us if there is any additional support you might require making an application. Please note your CV may be shared with joint venture partners on this project.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
What will you be doing?
Assisting Site Engineers in major engineering control activities, this apprenticeship will enable you to use and apply engineering principles and techniques and also to carry out calculations and data analysis.
You will prepare and produce sketches, diagrams and models to support technical problem solving and the delivery of civil engineering designs and technical solutions.
You will use a range of tools and techniques, including digital techniques (such as CAD or BIM) to aid the visualisation, communication, measurement and assessment of works.
You will also contribute to the planning, design, programming and delivery of engineering activities to agreed timescales and budgets.
You will use quality systems and risk assessment procedures to monitor and manage projects and their risks and also assist with the site inspections and surveys. This will include reporting progress against project plans and checking specified technical aspects of site activities.
As part of the role you will be enrolled on a Level 4 Civil Engineering Technician apprenticeship lasting up to 22 months.
Training:As part of your Apprenticeship, you will be enrolled onto a nationally recognised Level 4 Civil Engineering Technician apprenticeship standard via our training partner, Learning Skills Partnership . Your Apprenticeship typically takes 22 months to complete and is fully supported through a combination of regular online lessons, e-learning materials, and access to their team of experts for 1-2-1 advice and support.Training Outcome:Upon successful completion of the apprenticeship you may be offered a permanent position.Employer Description:EKFB is a joint venture that brings together international, market leading expertise from four leading civil engineering and construction companies: Eiffage, Kier, Ferrovial Agroman and BAM Nuttall. All four partners have specialist expertise in the design, construction, operation, financing and maintenance of railway networks, including the construction of one of Europe’s latest high speed rail projects. EKFB is proud to have been appointed by HS2 to deliver civil engineering works across an 80km section of the new high speed rail link between the Chiltern Tunnel and Long Itchington Wood. Our scope of the works includes 15 viaducts, 5km of green tunnels, 22km of road diversions, 67 overbridges and around 30 million cubic metres of excavation. EKFB is committed to improving lives, communities and the engineering and construction industry by providing sustained employment opportunities and being a good neighbour, protecting the environment and the places we work. If you would like to be part of our collaborative, enthusiastic and forward-thinking culture, then please apply today. In return, we’re offering a competitive salary & benefits. EKFB brings together international, market leading technical expertise. We have an industry leading track record of delivering major infrastructure projects, including Crossrail, the Millau Viaduct, Mersey gateway and the Bretagne-Pays de la Loire High Speed Rail link. We are committed to, and strongly believe in, inclusiveness and equality of opportunity. Everyone who works with EKFB has a contribution to make; this is why we welcome applications from different backgrounds, experiences and abilities. Our aim is to create an inclusive environment where everyone feels they are able to be themselves. Please contact us if there is any additional support you might require making an application. Please note your CV may be shared with joint venture partners on this project.Working Hours :Days and shifts are TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Technical Training & Development
Build foundational CRM knowledge, starting with HubSpot configurations and integrations
Engage in hands-on learning, collaborating with mentors on essential technical tasks
System Implementation Support
Guide new HubSpot clients through a 6–8-week onboarding with senior team support
Learn to facilitate client conversations, identifying their goals and pain points
Gain confidence in explaining CRM features in accessible terms to non-technical audiences
Build client relationships while navigating each onboarding phase, ensuring CRM adoption
Data Management & Reporting
Support in configuring data, performing basic analysis, and understanding data security and quality
Gradually contribute to reports that track CRM impact and alignment with client objectives
Collaborative Solution Design
Assist in solution design sessions, focusing on customising HubSpot implementations
Work alongside Solutions Architects, learning to recommend CRM functionalities that support client engagement and growth
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 4 Business Analyst, with training in how to:
Investigate the wants, needs, problems and opportunities for your business.
Analyse performance of your processes and suggest recommendations for improvement.
Identify your data requirements to improve your business.
Create data models to illustrate how your data is represented within your business systems.
Asses costs, benefits and impacts of suggested changes to your business.
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Fuelius is a UK-based growth marketing agency that works with scaling companies to connect their customer journey, generate high-quality leads and achieve revenue goals. With over 25 years of experience, Fuelius is an Umbraco Gold partner and recently became invited to be an Elite HubSpot Partner, putting us in the top 1% of their 6,500 strong global agency roster. Our core services enable businesses to achieve consistent revenue growth through web development, strategic automation, technology implementation and inbound marketing solutions.Working Hours :Monday to Friday 9am-5pm.Skills: Attention to detail,Organisation skills,Problem solving skills,High technology literacy,To work under pressure,Goal-oriented,Excellent organisation skills,Time management skills,Motivated,Enthusiastic,Positive attitude,Able to work autonomously....Read more...
As a Solutions Architect Apprentice, you’ll play a pivotal role in bridging the gap between business needs and technical solutions. You’ll also leverage your architectural design proficiency, systems integration know-how, and command cutting-edge technologies to streamline deployments and drive adaptability across IT landscapes. You’ll also serve as a catalyst for innovation, optimising workflows, enhancing security, and fostering a culture of efficiency.
A day in the life can involve:
Collaborating with cross-functional teams
Being the internal voice of the customer, sharing their needs and wants to inform technical roadmaps
Participate in the creation and sharing of best practices
Build technical relationships with customers and operate as their trusted advisor
Supporting and leading projects, having the opportunity to innovate and simplify from Day 1
We welcome individuals from all backgrounds who are adaptable with a passion for problem-solving and a strong desire to learn and grow. First and foremost, you must have the ability to dissect complex problems into manageable, actionable components. Your critical thinking skills should empower you to thoroughly research, analyse, and evaluate different options, enabling you to craft innovative, tailored solutions. Exceptional communication and collaboration abilities are also essential as you’ll need to demonstrate an aptitude for explaining technical concepts to diverse stakeholders in a clear, compelling manner. Your experience working effectively within team-based environments will be invaluable as you coordinate with cross-functional experts to implement comprehensive IT solutions. Complementing your technical know-how, robust time management and organisational skills is a must. You must be able to prioritise tasks, manage competing deadlines, and work independently with a proactive, self-starting attitude.
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you’ll have the opportunity to learn by doing, putting newfound knowledge into practice every day. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights. If you’re a curious, ambitious learner eager to grow, this is your chance to unlock your full potential and build the future you envision.
You will gain a vast range of useful experiences and skills whilst working towards the BSc (Hons) Digital and Technology Solutions (IT Pathway) degree. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies.
You will build your skills over a 42-month period, starting in September. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training at your Amazon base location, online learning as well as mentoring from our experienced team members.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organisation, prioritisation, data and problem-solving techniques, teamwork, communication, and presentation skills.
Once you have successfully completed you will be able to apply for relevant roles across the business.Employer Description:Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.Working Hours :Monday to Friday, hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
Your main roles and responsibilities will include:
Managing all incidents and IT support requests from receipt to resolution & closure
Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)
Keeping accurate records of all site information using IT service management tools
Providing excellence customer service to end users, such as staff & students
Ensuring service level agreements are met
Promptly completing any admin paperwork/documentation
Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge, and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.Training:
Information Communications Technician Apprenticeship Level 3 including Functional Skills in maths and English
Training Outcome:
Possible full-time role upon successful completion of the apprenticeship
Employer Description:Sweethaven deliver secure and sustainable managed IT solutions for businesses and the educational sector across the South East of England. Sweethaven is part of the inTEC GROUP.Working Hours :Monday to Friday
8am- 5pmSkills: Team Working,Organisation Skills....Read more...
Technical product testing
Technical product repairing
Customer communication and support
Text system use
Managing customer returns and repairs in a timely manner
Learning tech aspects of various Audio / Tech and camera products.
Learn how to uphold and manage the customer warranty process
Training:
The structured part of your apprenticeship training will be provided by Wise Origin College. We are a specialist IT & Digital training provider.
You will also learn on-the-job, working alongside experienced colleagues.
Level 3 Information Communications Technician - Support Pathway.
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship.
Employer Description:A rich history with a firm focus on the future
Forged for over two decades and steeped in technology, the group has grown sustainably through an astute combination of organic growth and strategic acquisitions. We are proud of our heritage and that we are part of the fantastic history and indeed the future of British manufacturing, engineering and retailing.
However, we are far from complacent and with a culture of continuous innovation running throughout our businesses, we look forward, not back, to creating products, solutions and services that we are proud to offer to our customers in the UK and across the globe.Working Hours :10.00am - 4.00pm, Monday - Friday.Skills: Communication skills,Attention to detail,Organisation skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Years 1 and 2:
During your first year you will spend time at college completing a Level 2 Diploma in Advanced Manufacturing Engineering, the foundation qualification of your apprenticeship.
Upon completion, you will return to Leonardo to start your rotational placements within some of the following departments:
Electronics Engineering, Systems Engineering, Mechanical Engineering, Operations and other engineering support functions.
During your second year you will attend college on a day release basis to complete a Level 3 Diploma in Advanced Manufacturing Engineering, the knowledge qualification of your apprenticeship and continue with your rotational placements.
Years 3 and 4:
In your 3rd year you will continue to rotate around different departments, gaining further knowledge of the company and developing your engineering skills. Your 3rd year will also see you through the workplace portfolio phase of your level 3 Diploma in Advanced Manufacturing Engineering, the competence qualification of your apprenticeship. For your final year you will specialise in your chosen area, based on your experience throughout your rotational placements you will also complete the End Point Assessment for your apprenticeship in Engineering Technical Support (Apprenticeship Standard Ref: ST0457).
During your apprenticeship, you will:
Grow your knowledge of an engineering business and what the role of a technician is by being part of an integrated Project Team
Develop practical skills in engineering and understanding key processes and technologies
Support early careers activities - our apprentices have the opportunity to work as STEM ambassadors in schools, colleges and universities
Training:Based at Bedford College, this four-year apprenticeship provides a wealth of hands-on learning and development opportunities including a BTEC Level 2 & 3 Diploma in Advanced Manufacturing Engineering along with a Level 3 Diploma in Advanced Manufacturing Engineering - Technical Support Technician.
Working with world-leading specialists, you will increase your technical skills and capability and develop your academic and practical understanding of the engineering design lifecycle by deploying the methods of designing electrical and mechanical systems.
You will undertake a series of three-month placements - covering Mechanical, Electronic, Systems, Software and Quality Engineer - that will train you in the design and development of industry-leading radar and laser systems. Other placements will be laboratory-based, testing and developing cutting-edge PCB assemblies.Training Outcome:This is a great opportunity to bring your talents and form an integral part of Leonardo’s future. We can help you develop your skills and offer great opportunities to develop and grow, so why not join us.Employer Description:Leonardo is an international leader in electronic and information technologies for defence systems, aerospace, data, infrastructures, land security and protection, and sustainable ’smart’ solutions. We are a continually expanding company, offering exciting opportunities to talented individuals who want to work at the forefront of technology.Working Hours :Monday- Friday, 37 hours per week with some time in college. Exact shifts to be confirmed.Skills: Communication skills,Attention to detail....Read more...
Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review
Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals
Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates
Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled
Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally
Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals
Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions
Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes
Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis
Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality
Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually
Assistance with maintaining customer information in M drive, CRM and Sage X3 to include elements such as licence volumes, patching level, contracts, annual pricing changes, partner solutions, etc.
Training:Training will be provided via the Level 3 Technical Sales Apprenticeship with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish. You’ll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-lead e-learning and activities to practice what you’ve learnt. At Mysoft we care about our employees as much as we do our customers, and you’ll receive full support from the team.Training Outcome:This is a development role and intended to progress into either account management or direct sales, depending on the individual. Employer Description:Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning software. We are the longest standing Sage X3 partner in the UK with over 375 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best is at the heart of what we do!Working Hours :Monday to Friday 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
