Customer Support Specialist
Location: Brackley, Northamptonshire
Salary: Competitive + Benefits
Job Type: Full-time, Permanent
Customer Support Specialist – Electronics | Technical Support | Brackley
Our client, an innovative and growing electronics company based in Brackley, is looking to recruit an experienced Customer Support Specialist with a strong electronics background to lead their small technical support team.
This is a hands-on technical customer support role ideal for someone with experience in electronic diagnostics, fault finding, product testing and technical troubleshooting who enjoys working directly with customers. You will act as the primary technical contact for customers while also supervising a small support team, ensuring high service standards and efficient resolution of technical enquiries.
This role offers an excellent opportunity for an electronics professional looking to step into a leadership position within a dynamic engineering environment.
Key Responsibilities
Lead, mentor and support a team of two customer support representatives
Act as the main escalation point for complex technical customer queries
Provide technical product support via phone and email
Diagnose and troubleshoot electronic products and systems
Carry out fault finding, electronic diagnostics and technical investigations
Interpret electronic schematics, technical drawings and documentation
Coordinate product returns, repairs and testing procedures
Conduct or oversee bench testing of electronic units
Collaborate with engineering and production teams to resolve recurring product issues
Maintain accurate records of customer interactions, faults and technical resolutions
Support continuous improvement of customer support processes
Skills & Experience Required
Background in electronics (qualification or hands-on industry experience)
Strong understanding of electronic principles including analogue and digital circuits
Experience diagnosing and testing electronic products or systems
Ability to use test equipment such as multimeters, oscilloscopes and power supplies
Experience reading and interpreting electronic schematics and technical documentation
Previous experience in technical customer support, technical service or electronics support
Experience supervising, mentoring or leading team members
Excellent communication skills with the ability to explain technical concepts to non-technical customers
Strong organisational and problem-solving skills
Ability to prioritise workload and manage team performance
Desirable Experience
Experience working with PCB-based electronic products
Familiarity with embedded systems or microcontroller-based products
Understanding of electronics manufacturing or production environments
If you are keen on this Brackley based position and would like to find out more information, please send over an updated cv to nking@redlinegroup.Com or call 01582 878839.....Read more...
Monday to Friday, days-based role where your technical expertise are truly valued! This Roofing Technical Advisor role is a fantastic opportunity to step into a specialist Technical Advisor position, offering ongoing training, career development and a comprehensive employee benefits programme. Join a growing, forward-thinking market leader that invests heavily in its people, technology and facilities; giving you the platform to develop and progress your career. Location: Leicestershire; commutable from Nuneaton, Hinckley, Leicester, Lutterworth, Rugby, Market Bosworth and Cadby. What’s in it for you as a Roofing Technical Advisor • Salary £35,000 to £40,000 • Permanent position within a stable and expanding market leader • Contributory pension scheme • Employee savings and benefits programme • Employee Assistance Programme for wellbeing support • Ongoing training and career development opportunities
Key Responsibilities for a Roofing Technical Advisor • Provide expert technical support via phone, email and site visits on roofing systems, installation methods and industry standards • Oversee and evaluate product testing to ensure compliance with required quality and performance standards • Support the sales team with aftercare, including technical documentation, customer queries and site-based assistance where required • Assist with technical project specifications, attending client meetings and site visits as needed • Contribute to the development and enhancement of roofing products and systems • Attend internal meetings to provide insight on technical issues and contribute to continuous improvement • Represent the business within relevant industry bodies and technical forums • Stay up to date with the latest industry developments, regulations and innovations • Support estimating activities, ensuring accurate and timely take-offs and specification delivery
Essential Requirements for a Roofing Technical Advisor • Excellent communication skills with the ability to liaise confidently at all levels • Strong technical knowledge of roofing or construction, including awareness of relevant standards and regulations • Relevant qualification or experience within a similar technical role • Ability to read and interpret construction drawings and complete take-offs accurately
To apply for this Roofing Technical Advisor role, we would welcome CVs from Technical Sales Managers, Specification Sales Managers, Design Engineers, Technical Designers, CAD Technicians, Project Designers, Technical Coordinators, Technical Administrators, Sales Support Coordinators, Estimators, Roofing Consultants, Architectural Technicians, Specification Consultants, Product Support Specialists, Applications Engineers, Pre-Construction Coordinators, Site Technical Advisors, Technical Account Managers and Building Envelope Specialists.....Read more...
A Technical Support Engineer is sought to join an established engineering team in Dover, Kent, contributing to the delivery of technical support, troubleshooting, and application expertise across a range of electrical testing and measurement products.
The Technical Support Engineer, Dover, Kent, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include supporting low voltage instruments, electrical test equipment, battery systems, and rotating machines, as well as contributing to product development, training, and customer engagement activities.
Responsibilities include:
Provide expert technical support to customers and distributors via phone, email, and other communication channels.
Deliver on-site technical support and assistance when required.
Support pre- and post-sales activities, acting as a key technical point of contact.
Create technical content including application notes, competitor comparisons, and support materials.
Support product development activities, including testing during alpha, beta, and product launch phases.
Assist with regression testing and validation of new products.
Deliver technical demonstrations at trade shows, exhibitions, and industry events.
Maintain and manage demonstration equipment and departmental stock.
Input and maintain accurate records within CRM systems.
Complete departmental reporting, including visit reports, monthly updates, and expense submissions.
Support internal teams including sales, product management, and marketing with technical expertise.
Undertake additional duties such as testing services and workshop support as required.
Key skills & experience:
Strong understanding of electrical installations and testing procedures (e.G., BS7671, BS2391).
Hands-on experience as an electrician within commercial or industrial environments.
HNC/HND in Electrical Engineering or working towards a degree-level qualification.
Strong knowledge of electrical power systems and testing/measurement principles.
Proficiency with IT systems including MS Office and CRM platforms.
Strong communication and presentation skills with a customer-focused approach.
Ability to manage multiple priorities and work independently.
Full UK driving licence and willingness to travel within the UK and internationally.
How to apply:
Apply now for the Technical Support Engineer role in Dover, Kent. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821.....Read more...
Mobile Master Technician
We are hiring now on behalf of our client for a newly created role in a new division of our clients company. They are looking for an experienced Mobile Master Vehicle Technician or an experienced Technical Field Sales person.
This role would suit a technical individual that understands the working of a modern garage and associated garage equipment and tools alongside technical knowledge of engines, air conditioning / climate control and ADAS.
This role offers huge scope and variety with the opportunity to travel extensively throughout the UK and technically advise garages how to obtain the best results from our client’s workshop offering.
Location - Midlands
Salary – Up to £45K basic + bonus + company vehicle + pension + annual leave + Health & Wellbeing package + other benefits
Role & Required Experience:
Experience in B2B technical sales, technical sales engineering or field service engineering within garage equipment, workshop equipment, automotive tools, vehicle diagnostics / ADAS, A/C servicing or similar.
Support the sales team with garage equipment, workshop solutions, service equipment, technical sales support and pre-sales advice.
Work with distributors on product specifications, technical requirements, product support and solution selling.
Build relationships with garage / workshop decision-makers, delivering equipment demonstrations and technical presentations.
Provide technical support, troubleshooting, installation guidance, product selection and aftersales support to customers and distributors.
Manage projects from quotation, specification and order through to delivery, installation and commissioning.
Attend trade shows, exhibitions and product demonstrations to promote garage equipment and technical solutions.
To Register your interest:
For a confidential chat about this role contact Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on 07398 204832 or email your CV
We are not accepting overseas application for this role.
Job Ref: 4343RC
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Mobile Master Technician
We are hiring now on behalf of our client for a newly created role in a new division of our clients company. They are looking for an experienced Mobile Master Vehicle Technician or an experienced Technical Field Sales person.
This role would suit a technical individual that understands the working of a modern garage and associated garage equipment and tools alongside technical knowledge of engines, air conditioning / climate control and ADAS.
This role offers huge scope and variety with the opportunity to travel extensively throughout the UK and technically advise garages how to obtain the best results from our client’s workshop offering.
Location - Midlands
Salary – Up to £45K basic + bonus + company vehicle + pension + annual leave + Health & Wellbeing package + other benefits
Role & Required Experience:
Experience in B2B technical sales, technical sales engineering or field service engineering within garage equipment, workshop equipment, automotive tools, vehicle diagnostics / ADAS, A/C servicing or similar.
Support the sales team with garage equipment, workshop solutions, service equipment, technical sales support and pre-sales advice.
Work with distributors on product specifications, technical requirements, product support and solution selling.
Build relationships with garage / workshop decision-makers, delivering equipment demonstrations and technical presentations.
Provide technical support, troubleshooting, installation guidance, product selection and aftersales support to customers and distributors.
Manage projects from quotation, specification and order through to delivery, installation and commissioning.
Attend trade shows, exhibitions and product demonstrations to promote garage equipment and technical solutions.
To Register your interest:
For a confidential chat about this role contact Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on 07398 204832 or email your CV
We are not accepting overseas application for this role.
Job Ref: 4343RC
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Mobile Master Technician
We are hiring now on behalf of our client for a newly created role in a new division of our clients company. They are looking for an experienced Mobile Master Vehicle Technician or an experienced Technical Field Sales person.
This role would suit a technical individual that understands the working of a modern garage and associated garage equipment and tools alongside technical knowledge of engines, air conditioning / climate control and ADAS.
This role offers huge scope and variety with the opportunity to travel extensively throughout the UK and technically advise garages how to obtain the best results from our client’s workshop offering.
Location - Midlands
Salary – Up to £45K basic + bonus + company vehicle + pension + annual leave + Health & Wellbeing package + other benefits
Role & Required Experience:
Experience in B2B technical sales, technical sales engineering or field service engineering within garage equipment, workshop equipment, automotive tools, vehicle diagnostics / ADAS, A/C servicing or similar.
Support the sales team with garage equipment, workshop solutions, service equipment, technical sales support and pre-sales advice.
Work with distributors on product specifications, technical requirements, product support and solution selling.
Build relationships with garage / workshop decision-makers, delivering equipment demonstrations and technical presentations.
Provide technical support, troubleshooting, installation guidance, product selection and aftersales support to customers and distributors.
Manage projects from quotation, specification and order through to delivery, installation and commissioning.
Attend trade shows, exhibitions and product demonstrations to promote garage equipment and technical solutions.
To Register your interest:
For a confidential chat about this role contact Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on 07398 204832 or email your CV
We are not accepting overseas application for this role.
Job Ref: 4343RC
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
An established, technology-driven engineering organisation operating in the advanced imaging and detection sector is seeking a highly capable Technical Engineering Manager.
This Egham based business designs and manufactures precision electronic and optoelectronic systems used within high-performance, regulated, and safety-critical environments. With continued investment in innovation and product development, this role offers the opportunity to shape technical strategy and engineering excellence at a senior level.
This is a strategic leadership position responsible for overseeing the full lifecycle of complex electronic product development — from early-stage concept and architecture through to production, certification, and in-service support. You will lead a multidisciplinary engineering function, drive the technology roadmap, and ensure delivery of innovative products aligned to commercial, operational, and customer objectives
Key responsibilities for the Technical Engineering Manager role, based in Egham:
Engineering Strategy & Leadership
Lead, mentor, and develop a high-performing engineering team
Define and execute the engineering roadmap aligned to business strategy
Ensure high-quality product delivery within agreed timescales and cost targets
Establish and monitor KPIs to measure performance and drive continuous improvement
New Product Development (NPD)
Oversee complex NPD programmes across hardware, firmware, and software
Provide system-level architectural direction and high-level technical oversight
Ensure product designs meet regulatory, quality, and manufacturability standards
Drive efficiency, sustainability, and best practice within development processes
Technical Authority
Provide leadership across advanced electronic and sensor-based technologies including:
Maintain accountability for technical risk, system reliability, and product performance
Balance innovation with practical delivery and commercial impact
Commercial & Cross-Functional Collaboration
Support technical feasibility assessments and customer-facing activities
Work closely with sales, manufacturing, purchasing, and executive leadership
Ensure effective communication of technical strategy to both technical and non-technical stakeholders
Product Lifecycle & Compliance
Oversee lifecycle management including obsolescence planning and upgrades
Ensure compliance with ISO quality standards and engineering governance
Support manufacturing readiness, certification activities, and production optimisation
Drive high-quality technical support for fielded products
Key skills required for the Technical Engineering Manager role in Egham:
Essential
Degree in Electrical/Electronic Engineering, Physics, or related discipline
Significant experience leading engineering teams in technology-led organisations
Strong technical background in electronics and analogue system design
Proven track record delivering complex engineering programmes
Strong communication, decision-making, and stakeholder engagement skills
Desirable
Experience in advanced imaging, sensing, or detection technologies
Knowledge of optoelectronic systems and integrated sensor platforms
Exposure to ASIC development and mixed-signal system design
Experience operating in regulated or high-reliability environments
The Technical Engineering Manager plays a pivotal role in shaping the impact and long-term strategic growth of by directly influencing technology direction, innovation capability, operational performance, and commercial competitiveness.
APPLY NOW! To apply for the Technical Engineering Manager role based in Surrey, please send your CV to mbelmar@redlinegroup.Com, or for more information contact Mike Belmar on 01582 878807....Read more...
As a Technical Coordinator, you will act as the link between customers, field engineers, and internal teams, ensuring the right technical resources are deployed to the right site at the right time. You will support installations, breakdowns, servicing, and hire projects while maintaining a strong focus on customer service and operational efficiency.
Key Responsibilities
Plan and coordinate nationwide engineer deployments based on skills, workload, and project needs
Provide technical support to engineers and customers, remotely and on-site when required
Process and manage work orders to meet customer and operational deadlines
Support installations, servicing, decommissioning, and breakdowns of temperature control equipment
Build strong relationships with customers as a trusted technical contact
Work closely with Sales, Hire, Operations, and back-office teams to improve service delivery
Ensure accurate reporting and system updates using CRM and operational tools
Skills and Experience
Background in a field-based technical role (service engineer, technician, or technical sales)
Experience with industrial cooling, heating, HVAC, or process equipment (advantageous)
Strong customer service and communication skills
Ability to manage high workloads in a fast-paced, national operation
Confident using CRM systems, diagnostic tools, and MS Office
Requirements
Full UK driving licence
Willingness to travel across the UK
Right to work in the UK....Read more...
As a Technical Coordinator, you will act as the link between customers, field engineers, and internal teams, ensuring the right technical resources are deployed to the right site at the right time. You will support installations, breakdowns, servicing, and hire projects while maintaining a strong focus on customer service and operational efficiency.
Key Responsibilities
Plan and coordinate nationwide engineer deployments based on skills, workload, and project needs
Provide technical support to engineers and customers, remotely and on-site when required
Process and manage work orders to meet customer and operational deadlines
Support installations, servicing, decommissioning, and breakdowns of temperature control equipment
Build strong relationships with customers as a trusted technical contact
Work closely with Sales, Hire, Operations, and back-office teams to improve service delivery
Ensure accurate reporting and system updates using CRM and operational tools
Skills and Experience
Background in a field-based technical role (service engineer, technician, or technical sales)
Experience with industrial cooling, heating, HVAC, or process equipment (advantageous)
Strong customer service and communication skills
Ability to manage high workloads in a fast-paced, national operation
Confident using CRM systems, diagnostic tools, and MS Office
Requirements
Full UK driving licence
Willingness to travel across the UK
Right to work in the UK....Read more...
Technical Account Manager – Commercial Vehicle Components
If you’re a technically minded commercial vehicle professional looking to step into a customer‑facing role, this could be the ideal next move. I’m supporting a global commercial vehicle components manufacturer as they recruit a Technical Account Manager to support their aftermarket distributors across the North of England and Scotland.
You don’t need previous sales experience, what matters is your technical understanding of commercial vehicle systems, your curiosity, and your ability to build rapport. Full training and ongoing support will be provided to help you develop the commercial side.
This is a hands‑on, field‑based role where you’ll use your technical knowledge to solve problems, support customers and represent a respected brand in the aftermarket.
What’s on offer
Salary: £36,000–£47,000 basic (DOE)
Benefits: Company bonus scheme, company car
Field‑based role covering Northern England, Scotland and Northern Ireland, including overnight stays
Ideal locations: Leeds, Bradford, York, Darlington, Middlesbrough, Penrith, Carlisle, Durham, Newcastle‑upon‑Tyne
The role
You’ll be trained and supported to:
Visit distributors, workshops and fleet customers to provide product support and technical guidance
Troubleshoot issues, support diagnostics and help customers get the best from the product range
Build strong relationships and become the trusted technical point of contact in your region
Support commercial discussions, pricing conversations and annual reviews
Share market insights including product trends and competitor activity
Work with the wider technical support network to escalate and resolve complex issues
Maintain CRM records and produce customer reports
Who this would suit
This role is ideal for someone with:
Technical knowledge of commercial vehicle systems, components or diagnostics
Experience in a workshop, technical support, parts, fleet maintenance or similar environment
A desire to develop commercially while staying close to the technical side
Strong communication skills and confidence engaging with customers
A proactive approach and willingness to learn
If you enjoy solving problems, helping people and being out in the field, this could be a brilliant step into a long‑term commercial career.
Register your interest
To learn more or register your interest, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd, or call 07908 893621 for an introductory chat.
Job Reference: 4336KBA – Technical Account Manager – Commercial Vehicle Components
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates and will support any adjustments needed during the recruitment process.
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.
Note we are not able to provide sponsorship for this role. ....Read more...
Technical Account Manager – Commercial Vehicle Components
If you’re a technically minded commercial vehicle professional looking to step into a customer‑facing role, this could be the ideal next move. I’m supporting a global commercial vehicle components manufacturer as they recruit a Technical Account Manager to support their aftermarket distributors across the North of England and Scotland.
You don’t need previous sales experience, what matters is your technical understanding of commercial vehicle systems, your curiosity, and your ability to build rapport. Full training and ongoing support will be provided to help you develop the commercial side.
This is a hands‑on, field‑based role where you’ll use your technical knowledge to solve problems, support customers and represent a respected brand in the aftermarket.
What’s on offer
Salary: £36,000–£47,000 basic (DOE)
Benefits: Company bonus scheme, company car
Field‑based role covering Northern England, Scotland and Northern Ireland, including overnight stays
Ideal locations: Leeds, Bradford, York, Darlington, Middlesbrough, Penrith, Carlisle, Durham, Newcastle‑upon‑Tyne
The role
You’ll be trained and supported to:
Visit distributors, workshops and fleet customers to provide product support and technical guidance
Troubleshoot issues, support diagnostics and help customers get the best from the product range
Build strong relationships and become the trusted technical point of contact in your region
Support commercial discussions, pricing conversations and annual reviews
Share market insights including product trends and competitor activity
Work with the wider technical support network to escalate and resolve complex issues
Maintain CRM records and produce customer reports
Who this would suit
This role is ideal for someone with:
Technical knowledge of commercial vehicle systems, components or diagnostics
Experience in a workshop, technical support, parts, fleet maintenance or similar environment
A desire to develop commercially while staying close to the technical side
Strong communication skills and confidence engaging with customers
A proactive approach and willingness to learn
If you enjoy solving problems, helping people and being out in the field, this could be a brilliant step into a long‑term commercial career.
Register your interest
To learn more or register your interest, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd, or call 07908 893621 for an introductory chat.
Job Reference: 4336KBA – Technical Account Manager – Commercial Vehicle Components
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates and will support any adjustments needed during the recruitment process.
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.
Note we are not able to provide sponsorship for this role. ....Read more...
HELPDESK TEAM LEADER FIXED TERM CONTRACT ILKLEY - HYBRID WORKING UP TO £35,000 (Negotiable)
THE COMPANY:We’re exclusively partnering with highly reputable company that is looking to recruit an experienced Technical Support / Helpdesk Team Leader to join the team.As Technical Support / Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service.The role does require an individual who has operated at Team Leader level within a technical environment with a high-level understanding of IT environments such as Networking.This is the perfect opportunity for an individual with good leadership expertise that is keen to learn more about IT to be able to provide hands-on support where required.THE TECHNICAL SUPPORT / HELPDESK TEAM LEADER ROLE:
As Technical Support Team Leader, you will be responsible for managing a team of Support Analysts, whilst ensuring high levels of customer service
Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA
Preparing Monthly team rotas to ensure resource is provided
Assisting with Project Work and Coordination
Identifying training needs and areas of improvement
Ensuring that customers are escalated and responded to rapidly
Maintaining SOPs when processes change/update
Providing reports to the Directors and discussing key insights
Setting team and individual objectives, targets and improvement milestones
Arranging team meetings and 1:1 meetings to ensure good communication
Delivering or arranging delivery of regular training
THE PERSON:
Must have experience as a Helpdesk Team Leader, Technical Support Team Leader, Service Desk Team Leader, IT Support Team Leader or similar team lead role in a technical envionment
A broad understanding of IT, with the willingness to develop enhanced technical skills over time to enable enhanced/escalation support to team.
Excellent communication skills with the confidence to manage a team of varying experience levels
An individual with solid values and one that enjoys delivering high levels of service
TO APPLY:Please send your CV for the Technical Support Team Leader position via the advert for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Customer Technical Support Advisor – Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Junior Technical Support Engineer (Hybrid working)
An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.
You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.
Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required.
Role Responsibilities (condensed):
Offer a high level of technical IT support to a variety of clients at second-line level
Ensure incidents are resolved in line with SLAs
Escalate any unresolved issues
Ensure internal documentation is developed and maintained
Learning and development; staying up-to-date and expanding your technical knowledge
Required experience, skills and knowledge
Excellent customer service skills
Keen interest in IT and Technology
Degree in an IT field is desirable
Full UK Driving License
Remuneration:
Salary of up to £27.5k-£30k PA + 20% shift bonus uplift. Taking total package to circa £33k - £36K.
Excellent employment benefits package and supported learning, development and career progression.
Free parking onsite.
Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.
....Read more...
Network Solution Architect
Remote based.
Paying up to £85,000, depending on experience.
Opportunity to join a sizeable, well-established and rapidly expanding ISP as a Solution Architect. The business provides IT services and solutions into Mid-Market, Enterprise scale businesses across voice, networks, connectivity, cloud and more.
You will focus primarily on WAN technologies (MPLS/WAN/SD-WAN), Data Centre Infrastructure and Network Security (Fortinet/Juniper/Cisco tech stack)
Working within a busy Pre-Sales team as a Network focused Solution Architect you will work to support the sales process, supporting sales and professional services teams by identifying customer technical and business requirements, designing and documenting recommended value-focused solutions.
Responsibilities will include:
Acting as the Technical lead on RFP's and bid reviews
Promoting the benefits and values of technical design features, mapping technical designs into business outcomes
Support Sales and Account Management teams as a Technical Consultant
Meet prospective and existing customers, to determine business and technical requirements
Produce and present Technical Solutions and supporting documentation, both high-level and low-level (Network Diagrams etc)
Effectively hand-over solutions and support delivery and operational teams
Support Product Management teams to provide input around product development
To be considered for this position you will require:
Demonstrable experience of previous Pre-Sales / Solutions Architecture
Strong examples of solution design and documentation.
Proficient in LAN, WAN, and Data Centre infrastructure, including technologies such as Switching, Routing, SD-WAN, SASE, WLAN, and SDN.
Strong experience with edge security appliances (Firewalls, IDS/IPS, DDoS), web application gateways, and load balancers.
Location: Remote
The position will pay: a basic salary of up to £85k + benefits.
Must be eligible to work in the UK.
....Read more...
Holt Engineering are seeking a motivated and detail-oriented Trainee Technical Administrator to support technical operations while gaining hands-on training and practical experience with our client in Ferndown.
You will be supporting the Planning and Estimating teams in an engineering office environment, the role is designed for entry-level candidates with some form of administration experience, who want to develop skills within an engineering organization.
The role is working within the office full time, Monday to Friday with an early Finish on Friday, the pay rate is £12.71 - £13.50 DOE
The duties for the successful Trainee Technical Administrator:
- Assist the Planning team with project schedules, progress tracking, and reports
- Support the Estimating team in preparing cost estimates and material take-offs
- Help collect, organize, and review technical drawings, specifications, and project data
- Update spreadsheets and databases under supervision
- Coordinate with other departments for technical information
- Maintain accurate documentation, records, and filing systems
- Follow company procedures, quality standards, and project timelines
Requirements to be considered for this Trainee Trainee Technical Administrator:
- Some previous administration experience
- Driven with the passion to learn and progress
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Good organizational and time-management skills
- Effective communication and teamwork abilities
- Strong numerical and analytical skills
Benefits for the successful Trainee Technical Administrator:
- On the job training, continuous learning and development
- Opportunity for a permanent contract
- Free parking
- Company pension contribution
If you are keen to progress within your career then please apply with your CV and Yasmin will call you. ....Read more...
Are you an experienced Contract Technical Customer Support & Repairs Technician with a background in Electronics and Defence? We're offering a potential long-term opportunity (8 Month initial term) to support a Berkshire-based customer in delivering critical support and repair activities on advanced electronic systems.
This role has an indicative OUTSIDE IR35 determination therefore we can accept candidates who would like to operate through their own PSC.
You will work alongside a multi-disciplined engineering team supporting sophisticated electronic products used within defence and industrial environments. This role is perfect for a hands-on and proactive technician who can fault find to component level, support customers directly, and ensure products are repaired, tested, and returned efficiently while maintaining high standards of quality and service.
Key Skills required – Contract Technical Customer Support & Repairs Technician – Electronics/Defence, Berkshire:
Proven experience in electronics test, repair, and fault finding to component level
Experience using test equipment such as oscilloscopes, multimeters, and signal analysis tools
Experience providing technical/customer support within an engineering environment
Experience of working in the defence or aerospace industry is highly desirable
For more information or to apply for the Contract Technical Customer Support & Repairs Technician – Electronics/Defence opportunity working with our Berkshire-based client, please contact Kieran Pratt – Kpratt@redlinegroup.Com
/ 01582 878832 quoting reference KDP1052....Read more...
Service Desk Operation• Provide first-line technical support i.e. (accounts, MFA, connectivity, AV, devices, Microsoft 365/Office 365, Operating Systems, for Cardinal Newman College, Lancaster University School of Mathematics (The Rigby Education Trust) or any other identified establishment• Provide support for line-of-business systems• Ensure incidents are logged with detailed technical notes• Diagnose whether issues relate to applications, devices, user error, or infrastructure• Issue loan equipment and manage booking/collection processes
Triage, Prioritisation and Coordination• Apply technical understanding to categorise incidents accurately.• Identify repeat issues, outages, or degradation• Coordinate escalations with Technicians and Engineers• Support downtime and change communicationsService Management, Reporting and Process Improvement• Support ITIL-lite processes, i.e., Incident, Request, Problem, Knowledge• Maintain troubleshooting guides and technical FAQsTechnical Administration• Assist with basic device configuration and setup• Support imaging or deployment processes using standard tools• Update asset records and perform basic compliance checks
Procurement and Asset Support• Maintain asset register and support asset lifecycle processes• Liaise with suppliers and track deliveriesGeneral• Follow College policies including Health & Safety, E&D, GDPR, and Safeguarding• Support college events with IT support and bookings and pen Days• Participate in the service desk rotation if required to ensure consistent coverage and available support• Support IT Technicians when required• Undertake training and professional development• To undertake any other duties as may reasonably be required commensurate with the nature of the postTraining Outcome:Unknown.Employer Description:Cardinal Newman College is a wonderful place to work, and this is an exciting opportunity for an enthusiastic candidate to join our friendly and well-established Networks department.Working Hours :37 hours per week with the following options:
• 52 weeks per annum (annual leave to be taken during college holidays) or
• Term time plus 2 weeks
Starting and finishing times as agreedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Drive continuous improvements,Prioritisation Skills....Read more...
We are looking for a Software Test Engineer to support the development, build, and testing of software for advanced technical products within a specialist engineering environment.
Key Responsibilities
Build and test software applications
Produce and maintain test plans, specifications, and reports
Support software integration and improve testability
Liaise with internal teams and external stakeholders on technical matters
Assist with automation of builds and testing
Requirements
Technical or Engineering background
Understanding of the Software Development Lifecycle (SDLC), particularly testing and integration
Experience testing Windows-based PC software (minimum 1 year)
Experience writing test documentation
Knowledge of scripting and programming for automation
Strong communication and MS Office skills
Engineering degree with software content (or equivalent experience)....Read more...
We are looking for a Software Test Engineer to support the development, build, and testing of software for advanced technical products within a specialist engineering environment.
Key Responsibilities
Build and test software applications
Produce and maintain test plans, specifications, and reports
Support software integration and improve testability
Liaise with internal teams and external stakeholders on technical matters
Assist with automation of builds and testing
Requirements
Technical or Engineering background
Understanding of the Software Development Lifecycle (SDLC), particularly testing and integration
Experience testing Windows-based PC software (minimum 1 year)
Experience writing test documentation
Knowledge of scripting and programming for automation
Strong communication and MS Office skills
Engineering degree with software content (or equivalent experience)....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Support the architectural design team in preparing working drawing packages to meet Building Regulation and NHBC standards
Support the Engineering function to procure, instruct and deliver infrastructure and service designs for new developments to meet adoptable standards
Assist the Engineering team in project managing the delivery of new development infrastructure and throughout the lifetime of the development to final completion and adoption
Attend site project meetings, carry out site inspections and respond to site queries, resolving any technical/construction issues in collaboration with technical colleagues
Liaise closely with all departments within the business to assist with the delivery of accurate and prompt responses to technical queries
Training:
Design and construction management (degree) - Level 6
Attend 4 x 1-week annual block teaching with Sheffield Hallam University for academic study
Training Outcome:A potential career path for an apprentice in Technical can include many different, exciting roles:
Technical Director
Head of Technical
Technical/Engineering/ Project Manager
Senior Technical Coordinator/Engineer
Technical Coordinator/Engineer
Assistant Technical Coordinator
Technical Trainee
Employer Description:We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.Working Hours :Monday - Friday, between 09:00 - 17:30.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
A Senior Application Support Engineer is sought to join an innovative technology team in Ashby-de-la-Zouch, Leicestershire, contributing to the support, maintenance, and continuous improvement of customer-facing platforms and cloud-based infrastructure.
The Senior Application Support Engineer, Ashby-de-la-Zouch, Leicestershire, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include platform operations, cloud infrastructure (Azure), system administration, database support, and application troubleshooting across live production environments.
Responsibilities include:
Support day-to-day operation of production and internal platforms, ensuring high availability.
Monitor system performance, investigate alerts, and resolve technical issues.
Assist with deployments, upgrades, patching, and environment configuration.
Administer Microsoft Azure environments, including VMs, Azure SQL, App Services, and storage.
Maintain Windows and Linux server environments, including user access and system configurations.
Support database environments including Microsoft SQL Server and Azure SQL.
Troubleshoot application and system integrations using logs, APIs, and diagnostic tools.
Support messaging and integration technologies such as MQTT and connected systems.
Participate in incident management, triage, and resolution across customer-facing systems.
Manage support tickets, ensuring clear communication and timely resolution.
Develop and maintain automation scripts using PowerShell, Python, and SQL.
Support security best practices including patching, access control, and vulnerability management.
Maintain technical documentation, including procedures, configurations, and troubleshooting guides.
Contribute to continuous improvement initiatives and operational efficiency enhancements.
Key skills & experience:
5+ years’ experience in application support, infrastructure, or systems engineering roles.
Strong experience with Microsoft Azure administration and cloud environments.
Experience with Windows Server and ideally Linux system administration.
Strong knowledge of Microsoft SQL Server and/or Azure SQL.
Experience with scripting (PowerShell and/or Python).
Understanding of networking fundamentals (DNS, VPNs, firewalls).
Experience supporting live production systems and resolving complex issues.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication skills with the ability to work across technical and non-technical teams.
Desirable: Experience with containers, MongoDB, MQTT, IoT systems, or AI-driven tooling.
How to apply:
Apply now for the Senior Application Support Engineer role in Ashby-de-la-Zouch, Leicestershire. Send your CV to Adighton@redlinegroup.Com or call Adam on 01582878821.....Read more...
The following is what you will be trained to do during the 2 year apprenticeship.
Apprentices will have the opportunity to rotate departments to gain knowledge and experience of all areas within the business. This will include:
Estimating
CAD/Draughting & Technical
Pre-Construction, Contracts & Operations
Compliance & Document Management
Financial/Accounts
The role is to support the design and technical team in producing accurate CAD drawings and technical documentation for projects. The role provides training and development in CAD design, technical coordination, and project support within the construction/design environment.
Key Objectives:
Ensure the design of each project is appropriate to the works being undertaken
Ensure suitable and accurate drawings are prepared and maintained throughout the lifecycle of each project
Support the communication of design information and requirements to the Contracts team to facilitate project delivery
Key Responsibilities include, but are not limited to:
Design & Technical Support:
Assist with design activities across multiple projects under the supervision of senior design staff
Produce accurate and clear CAD drawings for both client and internal use
Assist in producing and updating drawings throughout the project lifecycle
Support the preparation of as-built drawings for inclusion in Operation & Maintenance (O&M) manuals where required
Source and utilise supplier technical information when preparing drawings
Coordination & Communication:
Liaise with the Estimating and Contracts Departments to support the successful tendering and delivery of projects
Assist with coordination between clients and the Contracts Department on design matters
Attend design meetings when required to support the design team
Liaise with suppliers regarding specifications, technical data and product information
Request and follow up on information required from clients to enable the progression of drawings and designs
Materials & Procurement Support:
Assist in preparing material take-off schedules for procurement purposes
Check and verify the content of take-off schedules prepared by colleagues where required
Send enquiries to suppliers based on take-off schedules
Assist with placing orders for materials in line with project programme requirements
Review colleague orders prior to issue where instructed
Project & Team Support:
Assist the Contracts team with design details, programmes and technical queries
Provide support with estimating and technical queries where required
Support value engineering activities and provide technical input where appropriate
Work proactively with colleagues and provide support to clients where required
Work towards company targets, objectives and overall business vision
Skills & Attributes:
Essential:
Interest in design, engineering, or construction
Good IT skills and willingness to learn CAD software (e.g. AutoCAD)
Good attention to detail and accuracy
Strong communication and organisational skills
Willingness to learn and undertake training as part of an apprenticeship programme
Desirable:
Basic knowledge of CAD software
GCSEs (or equivalent) in maths, English and a technical subject
Interest in construction or building services design
Training:This role is designed as an apprenticeship position and will include structured training and practical on-the-job learning in:
CAD
Roofing & Cladding Technical details
Commercial awareness
Construction documentation and project coordination
The apprentice will receive mentoring from the Draughtsman and gain exposure to the wider Commercial and Contracts teams
Training Outcome:Successful completion of the apprenticeship and development within the role may lead to progression opportunities such as:
Junior CAD / Draughtsperson
CAD / Draughtsperson
There are also options to progress onto a Level 4 Higher Apprenticeship in one of the Construction In the Built Environment (CIBE) programmes.
However this is dependent on if the job role is suitable, the employer is happy to support and the candidate is willing to.Employer Description:At Cladceil Ltd we’ve been a leading East Midlands based Roofing and Cladding contractor in the cladding industry since 1986. With decades of experience, we specialise in providing innovative, high-quality cladding solutions for industrial, commercial retail and leisure projects. With extensive experience, we deliver high-quality, competitive solutions for all types of roofing and cladding projects. As approved contractors for major roofing systems in the UK, we ensure on-time, on-budget delivery, regardless of project size.
Our skilled team manages every aspect from survey to project completion, ensuring clear communication throughout. We specialise in both new builds and refurbishments. We hold numerous accreditations, including CHAS, ISO9001, ISO14001, ISO45001, Constructionline Gold & SMAS. We are Members of NFRC & The Supply Chain Sustainability School.
Our Estimating team provides detailed quotations, offering value engineering to keep costs within budget. Our draughting team produces precise CAD drawings and solutions, including O&M files upon completion. The experienced Contracts team ensures projects meet deadlines, budgets, and quality standards, with all necessary health and safety documentation provided.
Our commitment to excellence, durability, and design has made us the go-to choice for architects, clients, and property developers. We pride ourselves on staying at the forefront of industry trends while maintaining the core values of workmanship, integrity, and customer satisfaction.
Operating primarily in the Midlands and South Yorkshire, we also work UK-wide. For more, explore our projects. Whether you’re looking for aesthetic appeal or functionality, Cladceil Ltd is your partner in transforming building envelopes with precision and style.Working Hours :Monday - Friday, 7.30am - 4.00pm. 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Quality & Compliance Support
Assist in maintaining and updating documented procedures, forms and registers.
Support internal audit preparation and evidence collation.
Maintain training matrices and competency records.
Assist with CAPA (Corrective & Preventive Action) tracking, investigation and follow-up.
Help manage document control, including version updates and distribution.
Assist with environmental and sustainability data collection.
Fleet Management Support
Maintain vehicle records (insurance, servicing, MOT, inspections).
Assist with fleet monitoring.
Support administration of Vehicle allocations, Service bookings and safety recalls.
Technical Support Assistance
Provide administrative and technical assistance to the Technical Support function.
Support engineers with: Basic product research, Standards reference checks, Equipment compatibility checks
Log and track technical queries.
Develop understanding of relevant standards (e.g. fire detection, emergency lighting, access control, CCTV, intruder systems).
Assist in maintaining internal databases and spreadsheets.
Support development and improvement of reporting tools.
Assist with booking of training courses with external providers and creation of internal training programmes.
These duties are not exhaustive, and other tasks will be required from time to time. Full ongoing training will be provided to support the progression of the successful candidate.
It is desirable that applicants have some previous work experience within a technical, engineering or electrical environment.Training:The successful applicant will work towards the Business Administrator Level 3 Apprenticeship Standard.
Applicants should be willing to attend day release 1 day per month at Access Training, Team Valley, Gateshead.Training Outcome:This role is intended to progress over time, in terms of advancement of duties and level of responsibility and would very much suit a candidate who is keen on developing and progressing in their career.Employer Description:Pyrocel Limited has steadily grown into a leading fire and security provider across the Northeast of England with a head office based in Newcastle, and a Yorkshire branch in Leeds, they employ over 70 dedicated staff to ensure customer requirements are satisfied
Our new updated website details the services provided - www.Pyrocel.co.ukWorking Hours :8.30am-5.00pm, Monday to Friday, 37.5 hours per week / 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
