Customer Support Specialist
Location: Brackley, Northamptonshire
Salary: Competitive + Benefits
Job Type: Full-time, Permanent
Customer Support Specialist – Electronics | Technical Support | Brackley
Our client, an innovative and growing electronics company based in Brackley, is looking to recruit an experienced Customer Support Specialist with a strong electronics background to lead their small technical support team.
This is a hands-on technical customer support role ideal for someone with experience in electronic diagnostics, fault finding, product testing and technical troubleshooting who enjoys working directly with customers. You will act as the primary technical contact for customers while also supervising a small support team, ensuring high service standards and efficient resolution of technical enquiries.
This role offers an excellent opportunity for an electronics professional looking to step into a leadership position within a dynamic engineering environment.
Key Responsibilities
Lead, mentor and support a team of two customer support representatives
Act as the main escalation point for complex technical customer queries
Provide technical product support via phone and email
Diagnose and troubleshoot electronic products and systems
Carry out fault finding, electronic diagnostics and technical investigations
Interpret electronic schematics, technical drawings and documentation
Coordinate product returns, repairs and testing procedures
Conduct or oversee bench testing of electronic units
Collaborate with engineering and production teams to resolve recurring product issues
Maintain accurate records of customer interactions, faults and technical resolutions
Support continuous improvement of customer support processes
Skills & Experience Required
Background in electronics (qualification or hands-on industry experience)
Strong understanding of electronic principles including analogue and digital circuits
Experience diagnosing and testing electronic products or systems
Ability to use test equipment such as multimeters, oscilloscopes and power supplies
Experience reading and interpreting electronic schematics and technical documentation
Previous experience in technical customer support, technical service or electronics support
Experience supervising, mentoring or leading team members
Excellent communication skills with the ability to explain technical concepts to non-technical customers
Strong organisational and problem-solving skills
Ability to prioritise workload and manage team performance
Desirable Experience
Experience working with PCB-based electronic products
Familiarity with embedded systems or microcontroller-based products
Understanding of electronics manufacturing or production environments
If you are keen on this Brackley based position and would like to find out more information, please send over an updated cv to nking@redlinegroup.Com or call 01582 878839.....Read more...
Assistant Manager – Technical Services
Ideal backgrounds: Technical Support Team Leader, Product Data Specialist, Catalogue Manager, Senior Technical Advisor, Technical Support Lead
A fantastic opportunity for a senior technical specialist to step into a broader role supporting the coordination of a small technical team within a respected aftermarket brand. This position blends hands‑on technical expertise with product data accuracy, range management, and cross‑functional collaboration - perfect for someone ready to take the next step in their technical career.
You’ll play a key role in maintaining high‑quality product information, supporting technical enquiries, and ensuring accurate application data across UK and EMEA systems. Working closely with Sales, Marketing, Supply Chain and wider technical colleagues, you’ll help deliver a reliable, well‑supported product offering to the aftermarket.
What’s in It for You
Competitive salary
Excellent benefits package including enhanced pension, private medical and 25 days holiday
Excellent training and development opportunities
Hybrid working (3 days in the office) with occasional UK travel
A genuine step‑up role for someone looking to broaden their technical responsibilities
Location
Commutable locations include St Albans, Watford, Luton, Milton Keynes, Aylesbury, High Wycombe, Stevenage, Hitchin, Harpenden, Hatfield, Welwyn Garden City, Leighton Buzzard, Amersham, Rickmansworth
What We’re Looking For
Automotive technical qualification or relevant engineering degree
Proven automotive aftermarket experience at technician, workshop, technical support or parts supplier level
Experience with product application data, cataloguing or range management
Familiarity with ignition and electronic systems
Strong analytical skills with the ability to interpret data and identify trends
Excellent attention to detail and a structured, organised approach
Ability to coordinate workload and support a small technical team
Confident communicator able to collaborate across Sales, Marketing, Supply Chain and EMEA teams
Understanding of warranty processes and quality control procedures
Comfortable attending exhibitions, seminars and customer events when required
What You’ll Be Doing
Support the coordination and day‑to‑day guidance of the Technical Services team
Maintain and improve product application databases, ensuring accuracy across UK and EMEA systems
Assist with the creation of technical content, bulletins and product information for new ranges
Monitor range coverage and ensure catalogues and technical data remain up to date
Track technical enquiries, analyse call log trends and recommend corrective actions
Support the processing of warranty and damaged product returns
Work collaboratively with Sales, Marketing, Supply Chain and Technical teams to deliver a complete product and service offering
Attend exhibitions, seminars, PR events and customer activities as required
Build strong relationships with internal teams, external customers and third‑party data partners
About the Company
A well‑established and respected name in the automotive aftermarket, known for technical excellence, product quality and a collaborative culture. You’ll join a team that values accuracy, continuous improvement and strong technical foundations.
Register Your Interest
To register your interest in this Assistant Manager – Technical Services position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd, or call Kayleigh for a confidential introductory chat on 07908 893621.
Job Reference: 4354KB – Assistant Manager – Technical Services – Automotive Aftermarket
Glen Callum Associates specialises in automotive recruitment, connecting exceptional talent with leading organisations across the aftermarket and aligned sectors. We welcome applications from all qualified candidates and are committed to fostering diverse and inclusive workplaces. If you require adjustments during the recruitment process, we’re here to support you.
Please note we are unable to offer sponsorship for this role.....Read more...
Assistant Manager – Technical Services
Ideal backgrounds: Technical Support Team Leader, Product Data Specialist, Catalogue Manager, Senior Technical Advisor, Technical Support Lead
A fantastic opportunity for a senior technical specialist to step into a broader role supporting the coordination of a small technical team within a respected aftermarket brand. This position blends hands‑on technical expertise with product data accuracy, range management, and cross‑functional collaboration - perfect for someone ready to take the next step in their technical career.
You’ll play a key role in maintaining high‑quality product information, supporting technical enquiries, and ensuring accurate application data across UK and EMEA systems. Working closely with Sales, Marketing, Supply Chain and wider technical colleagues, you’ll help deliver a reliable, well‑supported product offering to the aftermarket.
What’s in It for You
Competitive salary
Excellent benefits package including enhanced pension, private medical and 25 days holiday
Excellent training and development opportunities
Hybrid working (3 days in the office) with occasional UK travel
A genuine step‑up role for someone looking to broaden their technical responsibilities
Location
Commutable locations include St Albans, Watford, Luton, Milton Keynes, Aylesbury, High Wycombe, Stevenage, Hitchin, Harpenden, Hatfield, Welwyn Garden City, Leighton Buzzard, Amersham, Rickmansworth
What We’re Looking For
Automotive technical qualification or relevant engineering degree
Proven automotive aftermarket experience at technician, workshop, technical support or parts supplier level
Experience with product application data, cataloguing or range management
Familiarity with ignition and electronic systems
Strong analytical skills with the ability to interpret data and identify trends
Excellent attention to detail and a structured, organised approach
Ability to coordinate workload and support a small technical team
Confident communicator able to collaborate across Sales, Marketing, Supply Chain and EMEA teams
Understanding of warranty processes and quality control procedures
Comfortable attending exhibitions, seminars and customer events when required
What You’ll Be Doing
Support the coordination and day‑to‑day guidance of the Technical Services team
Maintain and improve product application databases, ensuring accuracy across UK and EMEA systems
Assist with the creation of technical content, bulletins and product information for new ranges
Monitor range coverage and ensure catalogues and technical data remain up to date
Track technical enquiries, analyse call log trends and recommend corrective actions
Support the processing of warranty and damaged product returns
Work collaboratively with Sales, Marketing, Supply Chain and Technical teams to deliver a complete product and service offering
Attend exhibitions, seminars, PR events and customer activities as required
Build strong relationships with internal teams, external customers and third‑party data partners
About the Company
A well‑established and respected name in the automotive aftermarket, known for technical excellence, product quality and a collaborative culture. You’ll join a team that values accuracy, continuous improvement and strong technical foundations.
Register Your Interest
To register your interest in this Assistant Manager – Technical Services position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd, or call Kayleigh for a confidential introductory chat on 07908 893621.
Job Reference: 4354KB – Assistant Manager – Technical Services – Automotive Aftermarket
Glen Callum Associates specialises in automotive recruitment, connecting exceptional talent with leading organisations across the aftermarket and aligned sectors. We welcome applications from all qualified candidates and are committed to fostering diverse and inclusive workplaces. If you require adjustments during the recruitment process, we’re here to support you.
Please note we are unable to offer sponsorship for this role.....Read more...
Assistant Manager – Technical Services
Ideal backgrounds: Technical Support Team Leader, Product Data Specialist, Catalogue Manager, Senior Technical Advisor, Technical Support Lead
A fantastic opportunity for a senior technical specialist to step into a broader role supporting the coordination of a small technical team within a respected aftermarket brand. This position blends hands‑on technical expertise with product data accuracy, range management, and cross‑functional collaboration - perfect for someone ready to take the next step in their technical career.
You’ll play a key role in maintaining high‑quality product information, supporting technical enquiries, and ensuring accurate application data across UK and EMEA systems. Working closely with Sales, Marketing, Supply Chain and wider technical colleagues, you’ll help deliver a reliable, well‑supported product offering to the aftermarket.
What’s in It for You
Competitive salary
Excellent benefits package including enhanced pension, private medical and 25 days holiday
Excellent training and development opportunities
Hybrid working (3 days in the office) with occasional UK travel
A genuine step‑up role for someone looking to broaden their technical responsibilities
Location
Commutable locations include St Albans, Watford, Luton, Milton Keynes, Aylesbury, High Wycombe, Stevenage, Hitchin, Harpenden, Hatfield, Welwyn Garden City, Leighton Buzzard, Amersham, Rickmansworth
What We’re Looking For
Automotive technical qualification or relevant engineering degree
Proven automotive aftermarket experience at technician, workshop, technical support or parts supplier level
Experience with product application data, cataloguing or range management
Familiarity with ignition and electronic systems
Strong analytical skills with the ability to interpret data and identify trends
Excellent attention to detail and a structured, organised approach
Ability to coordinate workload and support a small technical team
Confident communicator able to collaborate across Sales, Marketing, Supply Chain and EMEA teams
Understanding of warranty processes and quality control procedures
Comfortable attending exhibitions, seminars and customer events when required
What You’ll Be Doing
Support the coordination and day‑to‑day guidance of the Technical Services team
Maintain and improve product application databases, ensuring accuracy across UK and EMEA systems
Assist with the creation of technical content, bulletins and product information for new ranges
Monitor range coverage and ensure catalogues and technical data remain up to date
Track technical enquiries, analyse call log trends and recommend corrective actions
Support the processing of warranty and damaged product returns
Work collaboratively with Sales, Marketing, Supply Chain and Technical teams to deliver a complete product and service offering
Attend exhibitions, seminars, PR events and customer activities as required
Build strong relationships with internal teams, external customers and third‑party data partners
About the Company
A well‑established and respected name in the automotive aftermarket, known for technical excellence, product quality and a collaborative culture. You’ll join a team that values accuracy, continuous improvement and strong technical foundations.
Register Your Interest
To register your interest in this Assistant Manager – Technical Services position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd, or call Kayleigh for a confidential introductory chat on 07908 893621.
Job Reference: 4354KB – Assistant Manager – Technical Services – Automotive Aftermarket
Glen Callum Associates specialises in automotive recruitment, connecting exceptional talent with leading organisations across the aftermarket and aligned sectors. We welcome applications from all qualified candidates and are committed to fostering diverse and inclusive workplaces. If you require adjustments during the recruitment process, we’re here to support you.
Please note we are unable to offer sponsorship for this role.....Read more...
JOB DESCRIPTION
Job Title: Director of Customer Service, Product Support & Technical Service
Company: Rust-Oleum
Location: United States (Hybrid or On-Site depending on business needs)
Department: Customer Experience / Technical Services
Reports To: Vice President, Sales
Position Summary
The Director of Customer Service, Product Support & Technical Service leads the strategy, performance, and continuous improvement of all customer-facing support functions for Rust-Oleum. This role oversees customer service operations, product support, and technical service teams to deliver exceptional customer experiences across professional contractors, retail partners, distributors, and consumers.
The Director ensures customers receive accurate product guidance, technical troubleshooting, and responsive service across multiple channels, while also translating customer insights into actionable improvements for product development, quality, marketing, and operations.
Key Responsibilities
Customer Service Leadership
Develop and execute the overall customer service strategy aligned with company growth and brand reputation goals.
Lead and manage multi-channel support operations including phone, email, chat, digital platforms, and retail support.
Establish service standards, KPIs, and operational processes that ensure fast, accurate, and customer-centric support.
Drive initiatives that improve Customer Satisfaction (CSAT), Net Promoter Score (NPS), and first-contact resolution rates.Product Support & Technical Services
Oversee product support teams that assist customers with application guidance, product compatibility, troubleshooting, and best practices.
Manage technical experts who support complex inquiries from contractors, retailers, distributors, and industrial customers.
Ensure accurate technical documentation, FAQs, troubleshooting guides, and knowledge base content.
Partner with R&D and Product Management to communicate field insights, product performance feedback, and improvement opportunities.Customer Experience & Process Improvement
Analyze customer interaction data to identify trends, recurring issues, and opportunities to improve products, packaging, instructions, and support materials.
Implement technologies such as CRM platforms, knowledge management systems, and AI-assisted service tools.
Standardize workflows across customer service and technical service teams to improve efficiency and scalability.Cross-Functional Collaboration
Partner closely with Sales, Marketing, Product Development, Supply Chain, Quality, and Manufacturing to resolve customer issues and improve product experience.
Support major retail partners and distributors by ensuring strong technical support and service responsiveness.
Represent the voice of the customer in internal strategic discussions.Team Leadership & Development
Lead, coach, and develop a high-performing team of customer service managers, technical specialists, and support staff.
Establish training programs that ensure strong product knowledge and consistent service delivery.
Foster a culture focused on customer advocacy, problem-solving, and continuous improvement.Performance & Reporting
Develop service metrics dashboards and report performance to executive leadership.
Manage department budgets, staffing plans, and operational resources.
Drive operational excellence through automation, workflow optimization, and service innovation.Qualifications
Education
Bachelor's degree in Business, Engineering, Chemistry, Operations Management, or related field required
MBA or advanced degree preferredExperience
10+ years of progressive leadership experience in customer service, product support, or technical service
Experience supporting manufacturing, coatings, building materials, industrial products, or consumer goods
Proven success leading large service teams and multi-channel support environments
Experience implementing or managing CRM and customer experience platformsSkills & Competencies
Strong leadership and team development capabilities
Ability to translate complex technical information into customer-friendly solutions
Data-driven decision making and service performance management
Excellent communication and cross-functional collaboration skills
Strategic thinker with operational execution abilityPreferred Experience
Experience with technical products requiring application support (coatings, chemicals, construction materials, or industrial products)
Familiarity with contractor and retail support environments
Experience integrating customer insights into product development and quality improvementsWhat Success Looks Like
Improved customer satisfaction and service responsiveness
Reduced product complaints through proactive support and education
Strong collaboration between service teams and product development
Scalable customer support systems that support business growth
Salary Target Range: $130,000 - $175,000, Bonus Eligible
After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after five years of continuous service.
Rust-Oleum is an equal-opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or other protected class.Apply for this ad Online!....Read more...
As a Technical Coordinator, you will act as the link between customers, field engineers, and internal teams, ensuring the right technical resources are deployed to the right site at the right time. You will support installations, breakdowns, servicing, and hire projects while maintaining a strong focus on customer service and operational efficiency.
Key Responsibilities
Plan and coordinate nationwide engineer deployments based on skills, workload, and project needs
Provide technical support to engineers and customers, remotely and on-site when required
Process and manage work orders to meet customer and operational deadlines
Support installations, servicing, decommissioning, and breakdowns of temperature control equipment
Build strong relationships with customers as a trusted technical contact
Work closely with Sales, Hire, Operations, and back-office teams to improve service delivery
Ensure accurate reporting and system updates using CRM and operational tools
Skills and Experience
Background in a field-based technical role (service engineer, technician, or technical sales)
Experience with industrial cooling, heating, HVAC, or process equipment (advantageous)
Strong customer service and communication skills
Ability to manage high workloads in a fast-paced, national operation
Confident using CRM systems, diagnostic tools, and MS Office
Requirements
Full UK driving licence
Willingness to travel across the UK
Right to work in the UK....Read more...
As a Technical Coordinator, you will act as the link between customers, field engineers, and internal teams, ensuring the right technical resources are deployed to the right site at the right time. You will support installations, breakdowns, servicing, and hire projects while maintaining a strong focus on customer service and operational efficiency.
Key Responsibilities
Plan and coordinate nationwide engineer deployments based on skills, workload, and project needs
Provide technical support to engineers and customers, remotely and on-site when required
Process and manage work orders to meet customer and operational deadlines
Support installations, servicing, decommissioning, and breakdowns of temperature control equipment
Build strong relationships with customers as a trusted technical contact
Work closely with Sales, Hire, Operations, and back-office teams to improve service delivery
Ensure accurate reporting and system updates using CRM and operational tools
Skills and Experience
Background in a field-based technical role (service engineer, technician, or technical sales)
Experience with industrial cooling, heating, HVAC, or process equipment (advantageous)
Strong customer service and communication skills
Ability to manage high workloads in a fast-paced, national operation
Confident using CRM systems, diagnostic tools, and MS Office
Requirements
Full UK driving licence
Willingness to travel across the UK
Right to work in the UK....Read more...
A Test Technician is sought to join a specialist engineering team in Gateshead, Tyne and Wear, contributing to the assembly, calibration, testing, and support of advanced electronic and electrical systems within the defence sector.
The Test Technician, Gateshead, Tyne and Wear, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical assembly, testing, calibration, and support activities. This may include supporting electronic and electrical system design, repair and maintenance activities, and working to defence and regulatory standards within a highly technical engineering environment.
Responsibilities include:
Perform complex assembly of electronic and electrical products to engineering specifications.
Conduct product and performance testing, recording accurate test results and documentation.
Carry out high-precision calibration and advanced equipment adjustments using test instruments.
Support repair and maintenance activities for electronic and electrical systems.
Work from engineering drawings, technical documentation, and assembly instructions.
Support engineering teams in developing assembly and test procedures.
Perform cleaning and preparation of components and assemblies in line with procedures.
Liaise directly with customers where required to support technical requirements and expectations.
Work across multiple engineering projects and workflows simultaneously.
Maintain compliance with company, legal, and regulatory standards.
Support occasional UK and international travel requirements where necessary.
Key skills & experience:
Experience working within technical assembly, test, or engineering environments.
Strong technical and practical engineering ability.
Experience working across multiple engineering workflows and technical disciplines.
Ability to interpret engineering drawings and technical documentation.
Experience using testing instruments and calibration equipment.
Good communication and organisational skills.
Proficiency with Microsoft Office and structured documentation.
Ability to understand and work with Microsoft Project.
Engineering qualification Level 3 or above would be advantageous.
Previous defence or public sector engineering experience beneficial but not essential.
Full UK driving licence.
Ability to obtain UK Security Clearance (SC).
How to apply:
Apply now for the Test Technician role in Gateshead, Tyne and Wear. Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821.....Read more...
Support the efficient and accurate processing of homologation applications and technical approvals
Maintain high-quality technical documentation and records to ensure consistency and traceability
Supporting technical review activities and developing understanding of compliance, performance and safety considerations
Contribute to the continuous improvement of technical processes, systems and documentation
Develop technical knowledge and capability through structured learning and practical experience
Supporting the processing of homologation applications across vehicles, components and equipment, ensuring completeness and compliance with requirements
Maintaining accurate and up-to-date records of homologations, approvals and technical decisions
Assisting in the preparation, review and update of technical regulations, guidance and supporting documentation
Coordinating submissions and documentation for FIA and national homologation processes
Providing administrative and coordination support to Technical and Kart Technical Sub Committees (agendas, papers, minutes, actions)
Acting as a point of contact for routine homologation enquiries, ensuring clear and timely responses
Maintaining structured filing and traceability of technical decisions and approvals
Supporting engagement with manufacturers, suppliers and external stakeholders as required.
Training Outcome:The combination of academic learning and practical experience will support the development of technical capability and prepare the candidate for progression into technical and engineering roles within Motorsport UK.Employer Description:Motorsport UK is the national governing body for four-wheeled motorsport – responsible for keeping the sport safe, fair and fun for everyone.
For over 120 years, Britain has been at the heart of global motorsport. Today, that legacy lives on through a vibrant, nationwide community of over 100,000 people – from competitors and volunteers to clubs, officials and fans – delivering more than 3,500 events every year across 14 different disciplines.
From grassroots events in local venues to world-class championships like the British Grand Prix, motorsport in the UK is as diverse as it is exciting. Whether it’s racing wheel-to-wheel on a circuit, navigating a rally stage, or testing precision in an autoSOLO, there’s a motorsport for everyone – and that’s what makes it special.Working Hours :Monday to Friday 9am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Customer Technical Support Advisor – Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Provide first-line technical support to internal users via phone, email, and in person
Assist in diagnosing and resolving hardware, software, and network issues
Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
Support users with basic IT tasks such as password resets, software installations, and user account management
Document technical issues and resolutions accurately using our ticketing system
Help maintain inventory records for IT equipment and software licenses
Follow company IT policies, data protection, and cybersecurity best practices
Support the IT team with ongoing projects and system upgrades
Adhering to the systems and processes as stipulated by the Company
Responding to customers’ requests and enquiries through Company approved communication and collaboration systems
Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
Reviewing appropriate operational procedures, documentation, and management guides with a view on business improvement and operational efficiency
Tracking latest IT security innovations and keep abreast of latest cyber security technologies
May participate in the implementation of approved technical solutions
To keep abreast of technical developments of operational & technical importance to the business and customers
Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
Troubleshoot and resolve technical problems in a timely manner
Install, configure, and maintain computer systems and software
Respond to help desk tickets and provide remote support to users
Training:Information Communications Technician Level 3.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!
Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
A leading engineering and construction contractor is currently seeking a permanent Consultant Engineer to provide practical, buildable engineering solutions and support multidisciplinary project delivery from initial concept through to final completion. Salary: £55,000 – £70,000 per annum (DOE) Locations: Ayrshire, South Lanarkshire, Durham, Scarborough, Dorset, or West Yorkshire Working Arrangement: Office-based / Hybrid (with remote options considered depending on proximity to office hubs)Key Responsibilities:
Provide technical engineering consultancy support across early-stage and live projects.
Develop practical concept and detailed design solutions in line with relevant industry standards.
Review and verify technical submissions, calculations, and external design information.
Liaise with clients, architects, subcontractors, and multidisciplinary project teams.
Support pre-construction, tender, and project delivery stages.
Conduct comprehensive technical assessments, feasibility studies, and design reviews.
Contribute actively to value engineering and buildability improvements on site.
Attend client design meetings and present clear technical input to stakeholders.
Requirements:
Degree in Engineering (Civil, Structural, Mechanical, or a related discipline).
Proven experience working within a consultancy or contractor-side engineering environment.
Strong analytical, problem-solving, and technical report-writing skills.
Ability to communicate complex technical concepts clearly and effectively to non-technical stakeholders.
Experience working across multidisciplinary teams.
Chartered status (or actively working towards chartership) is highly desirable.
Benefits Package:
Paid overtime opportunities (where applicable).
Company pension scheme & comprehensive healthcare package.
Subsidised canteen and free on-site parking at selected locations.
Cycle to Work scheme.
Ongoing professional training and development.
Regular team-building events, awards ceremonies, and employee reward schemes.
Clear progression path into senior / pre-construction leadership roles.
If you are interested, please submit your CV for consideration.....Read more...
Controls Engineer – Cheshire (Hybrid working)
An exciting opportunity has arisen with an innovative and fast-growing automation solutions provider, who are looking to appoint a Controls Engineer to play a key role in the design, development and delivery of advanced automation systems based from their offices in Cheshire.
Operating within the material handling and logistics automation sector, this specialist engineering business delivers bespoke automation solutions for a wide range of customers and industries. With a collaborative engineering environment and a strong focus on technical excellence, the company offers the opportunity to work across the full project lifecycle — from concept and design through to commissioning, customer handover and ongoing support.
As a Controls Engineer, you will be responsible for the specification, design and implementation of complete PLC-based control systems for automation projects. This role combines electrical design, PLC/HMI software development, commissioning and technical customer support, making it ideal for an engineer who enjoys both hands-on delivery and technical problem-solving.
Key responsibilities for the Controls Engineer based in Cheshire include:
Design and develop complete PLC-based control systems for automation projects.
Develop PLC and HMI software solutions, primarily using Siemens and Rockwell platforms.
Design electrical control panels and electrical installations, including calculations and supporting documentation.
Carry out testing, fault finding, rectification and commissioning activities on customer sites.
Support and monitor on-site installation activities for automation systems.
Produce internal and customer-facing technical documentation including URS, FDS, HMI/SCADA specifications and electrical specifications.
Contribute to the development and standardisation of PLC software, HMI systems, control architectures and electrical hardware.
Deliver customer training and support successful system handovers.
Liaise with suppliers and subcontractors to ensure delivery of best-in-class control system solutions.
Support the sales team with technical input for proposals and customer deliverables.
Provide customer support as part of a 24/7 support rota, including remote troubleshooting and occasional site attendance.
Ensure smooth handover of completed projects to the customer support team, including provision of “as-built” drawings and software documentation.
Key skills required for the role of Controls Engineer based in Cheshire include:
Proven experience designing and delivering PLC-based automation control systems.
Strong knowledge of Siemens and/or Rockwell PLC and HMI platforms (including TIA Portal, PCS7, Studio 5000)
Experience in electrical design for industrial automation systems and control panels.
Ability to carry out commissioning, fault finding and on-site system testing.
Strong understanding of automation system architecture and industrial communications.
Experience producing technical documentation and customer specifications.
Excellent communication skills with the ability to work collaboratively across engineering, project and customer teams.
Strong problem-solving skills with a proactive and customer-focused approach.
Willingness to participate in an out-of-hours support rota (1 week in 3 – primarily providing remote support)
Working environment and opportunities:
Hybrid working with regular visits to the Cheshire office and to customer sites.
Opportunity to work on technically advanced automation and logistics projects.
Collaborative and supportive engineering environment with exposure to full project lifecycles.
Opportunity to influence technical standards, software development and control system architecture.
Varied role combining controls systems design / development, commissioning, customer interaction and technical support.
This role would suit a technically strong Controls Engineer who is passionate about automation, enjoys customer-facing project work and is looking to play a key role within a growing and innovative engineering business.
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An exciting opportunity has arisen for a Junior Architectural Technician / Architectural Technologist Graduate to join a well-established architectural practice delivering creative and practical technical solutions across a diverse range of sectors.
This is a technically focused role, ideally suited to someone pursuing a career in Architectural Technology (CIAT pathway), with a strong interest in technical detailing, working drawings, and Building Regulations compliance, rather than design-led architectural work.
You will work alongside senior team members on live residential and volume housing projects, developing your technical knowledge and practical experience. This role offers a salary of £25,000 - £30,000 plus benefits.
Architectural Assistant candidates will also be considered where they can demonstrate strong technical ability or relevant technical experience. Please note, this role is aimed at individuals with a technical focus rather than those pursuing architectural design-based careers.
Key Responsibilities
? Supporting senior technologists with planning and technical drawing packages
? Preparing and updating technical and working drawings under supervision
? Assisting with Building Regulations submissions
? Coordinating consultant and project information
? Maintaining organised project documentation and drawing records
? Developing knowledge of residential construction detailing, specifications, and build processe
What We Are Looking For
? Relevant qualification in Architectural Technology or a related technical field
? Commitment to working towards CIAT chartership
? Interest in building a long-term career within Architectural Technology
? Strong technical and drawing skills (CAD/BIM advantageous)
? Excellent attention to detail and willingness to learn
Support towards MCIAT chartership will also be provided as part of your career development.
Apply now for this excellent opportunity to join a dynamic team as a....Read more...
Trainee / Junior Technical PCB EngineerFull Training ProvidedSalary starting at £25k (with a clear pathway as you develop technical knowledge and performance)Full Time, PermanentOffice Based, Harrogate (HG2) – Must live within a commutable distanceSector - PCB Manufacturing & Supply
Are you someone that likes to make things happen?Are you organised, technically minded and customer focused?
If this is you, then we have an exciting opportunity to join an established and respected Printed Circuit Board (PCB) specialist.Fineline VAR are the UK subsidiary of Fineline Global, one of the world’s leading suppliers of PCB’s. Following continued growth, we are looking for a Trainee / Junior Technical PCB Engineer to join our office-based team in Harrogate who is focused on providing a first-class service to manage our customers’ needs.Please note - this is not an IT support or software helpdesk role.We put customer service at the heart of what we do and working from our offices in Harrogate, you will provide dedicated technical support across the PCB engineering and manufacturing process while building strong relationships with our ever-expanding customer base.General Job DescriptionThe Trainee / Junior Technical PCB Engineer provides assistance with the end-to-end engineering process across a wide range of PCB technologies. This role acts as a key technical link between customers and global PCB manufacturing partners, supporting the review of PCB designs, resolution of engineering queries, and the controlled release of products into production.The role has a strong focus on the Engineering Query (EQ) process, where you will work closely with both customers and factories to help ensure PCB designs are fully manufacturable while continuing to meet functional and performance requirements. You will be supported by senior engineers as you develop your technical knowledge and confidence in managing EQ discussions.Duties include:
Supporting and increasingly taking ownership of the Engineering Query (EQ) processSupport and review customer orders against approved quotations (price, lead time, Incoterms, issue levels)Check customer data packs using CAM softwareSupport EQ discussions between customer and factoryAssist with production release after EQ approval
Manage and store approved data within the CRM system
Working with internally and externally based colleagues to develop and grow technical knowledgeUndertake any other reasonable duties required in line with capabilities and the needs of the company and its customers
You will possess:
Excellent verbal & written communication skillsA structured and independent way of thinkingExperience and confidence in general computer-based systems with a willingness to learn CAM and CRM systemsStrong attention to detailAbility to work in an open-office environmentA desire to progressAn interest in engineering, manufacturing, electronics or PCB technology would be beneficial
Work Experience Requirements
Previous office-based, customer support, manufacturing support or technical administration experience would be beneficial, although full training will be provided for the right person
Education Requirements:
GSCE minimum (or equivalent)
INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Redline Group is recruiting on behalf of a growing and well-established enterprise IT hardware business seeking an Account Manager for the Iberia region to join their expanding team. This is a remote based role with occasional travel.
The company operates within the enterprise server, storage and data centre market, supplying high-performance refurbished and enterprise-grade IT solutions to customers globally. Due to continued growth and increasing customer demand, they are looking to strengthen their technical sales capability with an Account Manager.
This Remote Account Manager role would suit an individual with strong server and infrastructure knowledge who is comfortable working closely with customers to understand technical requirements, configure appropriate solutions and support the wider commercial sales process.
Key Responsibilities
Work closely with customers to understand technical and commercial infrastructure requirements.
Configure and specify server solutions based on customer workloads and applications.
Support the sales team with technical product knowledge and solution design.
Build and maintain knowledge across enterprise server technologies.
Assist customers with hardware compatibility, upgrades and configuration queries.
Collaborate internally with procurement, operations and sales teams to ensure smooth delivery of customer solutions.
Support the delivery of refurbished and enterprise-grade IT hardware solutions.
Candidate Requirements
Previous experience within enterprise IT hardware, server infrastructure or data centre solutions.
A good understanding of server architecture, configuration and component compatibility.
Fluent spoken and written Spanish and English language skills.
Commercially aware with strong customer communication skills.
Able to understand customer requirements and translate them into technical solutions.
Comfortable operating within a fast-paced technical sales environment.
Desirable Experience
Experience within refurbished IT hardware or secondary hardware markets.
Knowledge of storage, networking or wider data centre technologies.
Previous customer-facing technical pre-sales or solutions experience.
This is an excellent opportunity to join a growing and highly respected organisation operating within the enterprise IT infrastructure sector, offering strong long-term career prospects and exposure to a broad range of technologies.
For more information or to apply to the Remote Account Manager position, please contact Yuon Skelton at Redline Group on +44 1582 878 829 or email yskelton@redlinegroup.Com
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Quality & Compliance Support
Assist in maintaining and updating documented procedures, forms and registers.
Support internal audit preparation and evidence collation.
Maintain training matrices and competency records.
Assist with CAPA (Corrective & Preventive Action) tracking, investigation and follow-up.
Help manage document control, including version updates and distribution.
Assist with environmental and sustainability data collection.
Fleet Management Support
Maintain vehicle records (insurance, servicing, MOT, inspections).
Assist with fleet monitoring.
Support administration of Vehicle allocations, Service bookings and safety recalls.
Technical Support Assistance
Provide administrative and technical assistance to the Technical Support function.
Support engineers with: Basic product research, Standards reference checks, Equipment compatibility checks.
Log and track technical queries.
Develop understanding of relevant standards (e.g. fire detection, emergency lighting, access control, CCTV, intruder systems).
Assist in maintaining internal databases and spreadsheets.
Support development and improvement of reporting tools.
Assist with booking of training courses with external providers and creation of internal training programmes.
These duties are not exhaustive, and other tasks will be required from time to time. Full ongoing training will be provided to support the progression of the successful candidate.
It is desirable that applicants have some previous work experience within a technical, engineering or electrical environment.Training:The successful applicant will work towards the Business Administrator Level 3 Apprenticeship Standard.
Applicants should be willing to attend day release 1 day per month at Access Training, Team Valley, Gateshead.Training Outcome:This role is intended to progress over time, in terms of advancement of duties and level of responsibility and would very much suit a candidate who is keen on developing and progressing in their career.Employer Description:Pyrocel Limited has steadily grown into a leading fire and security provider across the Northeast of England with a head office based in Newcastle, and a Yorkshire branch in Leeds, they employ over 70 dedicated staff to ensure customer requirements are satisfied
Our new updated website details the services provided - www.Pyrocel.co.ukWorking Hours :8.30am - 5.00pm, Monday to Friday, 37.5 hours per week / 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Sales Engineer required to sell electrical installation systems offering tailored, innovative solutions providing technical expertise, and a proactive, results-driven approach.
You will take ownership of fostering customer relationships, driving sales strategy, and delivering tailored solutions. Developing and maintaining strong relationships with clients in both the residential and commercial sectors, identifying new business opportunities, and providing technical support to help customers select the best solutions for their needs.
Experience
Degree in Electrical Engineering or related field.
Sales Experience, a proven track record in sales within the electrical industry, with a track record of meeting or exceed sales targets.
Electrical installation systems and product knowledge.
Responsibilities
Client Relationship Management
Business Development
Provide technical guidance and support to clients, helping them choose the best solutions from our range of electrical installation products.....Read more...
An exciting opportunity has arisen for a Junior Architectural Technologist to join a well-established architectural practice, delivering creative and practical design solutions across a diverse range of sectors.
This is a technically focused role suited to someone pursuing a career within Architectural Technology (CIAT pathway), who enjoys technical detailing, working drawings, and Building Regulations compliance rather than design-led architecture.
You will work alongside senior team members on live residential and volume housing projects, developing your technical expertise. This role offers salary range of £25,000 - £30,000 and benefits.
Graduates with high technical ability / Architectural Assistant with demonstrable technical experience will also be considered.
You will be responsible for:
? Assisting senior technologists with planning and technical drawing packages
? Preparing and updating technical and working drawings under supervision
? Supporting Building Regulations submissions
? Helping coordinate consultant and project information
? Maintaining organised project documentation and drawing records
? Developing an understanding of residential construction detailing, specifications, and building processes
What we are looking for:
? Relevant qualifications in Architectural Technology or a related field.
? Commitment to working towards CIAT chartership.
? Looking to build a long-term career within Architectural Technology
? Excellent technical skills..
Support towards MCIAT chartership will also be provided.
Apply now for this exceptional Junior Architectural Technologist opportunity to work with a dynamic team and further enhance your career.
Similar titles: Junior Architectural Technologist, Junior Architectural Technician, Architectural Technologist, Architectural Technician, Graduate Architectural Technician, Architectural assistant
Important Information: We endeavour to process your personal data in a fair ....Read more...
Field Service Engineer – Medical Diagnostic Products
Field Medical Engineer roles in the South East and National. Zest Optical are recruiting for experienced Medical Device Engineers to be responsible for the service, repair, and support of a range of ophthalmic equipment across the UK and International countries. The role requires the engineer to deliver a high standard of technical service and customer support, including installations, routine maintenance, and troubleshooting of hardware and software related to all medical devices.
This is a field-based role involving regular travel across the UK and International countries and requires high levels of commitment and a can do attitude, strong work ethics, complete flexibility, and a high level of professionalism to ensure customer satisfaction and business efficiency at all times.
Essential Duties and Responsibilities:
Responding to all emails on the same working day
Maintaining 100% response rate to breakdowns keeping all internal and external ticketing systems up to date at all times
Carry out daily service visits including installations, repairs, and preventative maintenance of branded equipment and other medical systems.
Provide responsive and professional technical support to internal and external customers.
Diagnose and resolve faults with both hardware and software, including integration with DICOM and PACS systems.
Participate in weekend work and travel at short notice where required to meet urgent service needs.
Maintain accurate service records, reports, and logs in line with ISO 13485:2016 QMS procedures.
Ensure compliance with all health, safety, and regulatory standards.
Assist with logistics including dispatch and warehousing of technical equipment.
Support company exhibitions and training events as required.
Deliver basic user training to clinical and technical users on installed systems.
Demonstrate initiative and flexibility in prioritising workload to meet critical deadlines.
Qualifications / Competencies / Position Requirements:
Proven technical knowledge of medical imaging equipment, ideally ophthalmic devices.
Experience with IT networking, Microsoft SQL, and software integration (DICOM, HL7).
Strong problem-solving and troubleshooting skills.
Willingness to work unsociable hours, weekends, and travel extensively within the UK and International countries.
Excellent time management and ability to work independently with minimal supervision.
Strong communication and interpersonal skills.
High level of integrity, professionalism, and commitment to the role.
Understanding and compliance with ISO 13485: 2016 and medical device regulatory standards.
Attend manufacturers technical service training in UK and abroad.
Higher Education and Experience:
Degree or formal qualification in electronics, biomedical engineering, or a related technical discipline. Experience working with ophthalmic or medical diagnostic technologies in a commercial or clinical setting. Salary up to 45K with vehicle and benefits package.....Read more...
A well-established national organisation is looking for an IT Support Analyst – 1st Line to join its support team based in Inverness.This is a varied and fast-paced role providing first-line technical support across a multi-site business environment.Responsibilities will include acting as the first point of contact for IT support queries, triaging and prioritising incoming issues, and providing first-line technical support across hardware, software and internal systems.Experience with remote support tools and basic networking concepts would be advantageous.This opportunity would suit someone with a proactive approach who enjoys problem solving and delivering excellent customer support within a collaborative team environment.Person specification:
Previous experience within a 1st line IT support, helpdesk or service desk environmentConfident acting as a first point of contact for technical support queriesExperience triaging, prioritising and managing support tickets effectivelyExperience using remote support tools and ticketing systems would be advantageousCandidates must have full right to work in the UK, as visa sponsorship is not available for this position.
Benefits:
Pension schemeRetain discounts & savingsStaff lotteryWellbeing supportFull training & development....Read more...
Audio Visual Field Service Engineer (residential) - I am now looking for an audio visual experienced residential service engineer with either a good residential audio visual background (4 years) to take on av projects and systems that have been integrated into millionaires and billionaires homes, apartments, penthouses and beyond. This role is with a residential home automation company who have consistently delivered to the highest standards. This role will be a mix of remote technical support and hands in person visitis to be hands on with av systems. I will need to see from you a technical CV that covers the following:• Crestron Control• Lutron lighting Service / Integration / Programming• IT home networks / Cisco (set up / configuration). Wyrestorm• Screen / Projector Lifts• Multi-room Audio, home cinema• Audio Visual Racks, smarthome love and appreciation• Client facing / remote technical support, overseas travel• Extremely technical and an excellent head for fault finding• Digital Media Systems
If you have this defined skill set and you are extremely client facing then please send me your full technical CV with all kit and hands on skills clearly shown.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK AND BE WORKING LEGALLY ALL INFORMATION MUST BE IN THE CV NOT IN A COVERING LETTERAUDIO VISUAL AV A/V A-V AUDIO/VISUAL AUDIO-VISUAL FIELD SERVICE ENGINEER CRESTRON SOUND LUTRON RESIDENTIAL CEDIA SMARTHOME KNX WYRESTORM AUTOMATION INTEGRATION INSTALLATION RACK LONDON SURREY KENT SURREY MIDDX MIDDLESEX....Read more...
Graduate Software Support Analyst – Southampton
Up to £27,500 PA
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments.
Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st–3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities.
The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors.
Key Responsibilities:
Provide 1st line support for client software solutions, logging and troubleshooting technical issues
Assist with diagnosing and resolving software, database and configuration-related problems
Support software changes, patches and updates across hosted and customer environments
Work with SQL and Oracle databases, including scripts and stored procedures
Assist with customer training, user acceptance testing and ongoing technical support
Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs
Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications
Progressively develop skills across 2nd and 3rd line support activities
Requirements:
Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject
Strong analytical and problem-solving skills with an interest in software and technology
Basic understanding of SQL, databases, or scripting concepts
Excellent communication and interpersonal skills
Motivated, enthusiastic and eager to learn within a technical environment
Ability to work independently and collaboratively within a team
Desirable Skills:
Exposure to SQL, Oracle, XML/XSL, or Windows Server environments
Understanding of software testing, troubleshooting, or scripting
Placement year, internship, or university project experience within IT or software environments
This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.....Read more...
You’ll provide technical support across hardware, software, and networks, helping our clients keep their systems running effectively.
Key Responsibilities:
Provide Level 1 and Level 2 technical support to clients across hardware and software systems
Diagnose, troubleshoot, and escalate technical issues where needed to Level 3 engineers
Maintain accurate documentation and provide user-friendly guides or support materials
Communicate effectively with clients and suppliers to deliver timely solutions
Collaborate with internal teams to ensure high-quality service delivery
Collaborate with internal teams to ensure high-quality service delivery
Occasionally work outside standard hours when required for urgent issues or project work
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:HelpDesk Heroes are a team of experienced technical and security specialists delivering proactive, reliable, 24/7 business IT services to clients globally and across the UK.
Our services range from complete managed IT solutions to flexible remote support.
We manage critical IT infrastructure, including servers, storage, backup & disaster recovery, IT security, and web services. We work with businesses of all sizes, from micro-businesses to medium-sized enterprises.Working Hours :Monday - Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
