Operating switchboard and multiple incoming call services
Ensuring accurate messages are passed on to the correct person
Greeting clients and managing clients in reception area
Receiving monies and providing receipts to clients
Organise & log internal and external post (Royal Mail, DX and Deliveries)
Distribution of faxes and messages
Routine administration tasks and archiving storage
Recording of employee attendance and absence
Scanning and attaching post & documents to legal system
Organising hospitality requirements and providing secretarial support to various departments
Training:
Customer Service Practitioner Level 2
Off the job training (office based) with time scheduled out on a weekly basis, for apprenticeship work to be completed
Training Outcome:Great opportunities to progress within the role and business.Employer Description:Longstanding legal firm of solicitors providing first-class advice and meeting the legal needs of companies and individualsWorking Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
With support and training, you will learn how to:
Open and close the project office and manage the switchboard professionally
Welcome visitors and present a positive, professional company image
Provide general office and project administration support
Maintain records, files and site documentation
Support meeting organisation and office facilities
Assist with document control and project systems
Support site teams with sustainability data, apprenticeship records and reporting
Help maintain health, safety, quality and environmental procedures
No two days will be the same and you will gain real experience in a live construction project environment.Training Outcome:
Potential for permanent employment on successful completion of apprenticeship
Employer Description:As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.Working Hours :Monday - Friday, 8.00am - 4.30pm
with a 45 minute unpaid lunch break.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Ability to deal with pressure,Motivated,Commitment,Common Sense,Reliability,Enthusiastic....Read more...
The general administration duties within this role may include:
Provide general office support and administrative assistance to reception and fee earners at the Preston office (or another office in our Lancashire network from time to time if required).
Sorting incoming and outgoing mail.
Scanning documents onto the system.
Document filing, organising files for storage and locating hard copy files as needed.
Updating databases.
Switchboard duties, answering calls and directing as appropriate.
Greeting visitors, preparing meeting rooms and assisting clients when visiting our offices as required.
General office duties to ensure a clean, tidy and professional work environment
Contributing to the maintenance of a safe and healthy work environment
Any other reasonable duties which from time to time are required by the firm at any of our offices.
Training Outcome:L3 BTEC Diploma in Business Administration.Employer Description:We are Vincents Solicitors based in Lancashire, we are a multi services law firm helping clients with Conveyancing, Divorce, Wills and Probate, Medical Negligence and more, with clients across the UK. With 120 staff in seven different locations we pride ourselves on offering straightforward advice, speaking plainly, and delivering precise, considered analysis.Working Hours :Monday to Friday
9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
To operate as part of a customer-focused team which forms part of the Customer and Commercial Department, which in turn sits within the Partnerships Service
You will be dealing with contact from the public either face-to-face, over the telephone or electronically
Providing support to Pier Avenue Reception and the Council’s main Switchboard, dealing with general enquiries and forwarding callers to the appropriate officers/sections within TDC.
Also, providing administrative and/or telephony support across the department, which, in addition to the above, includes the following areas:
Building and Engineering Services
Housing Services
Management of council-owned properties
Revenues and Benefits Services
Environmental Services
Private Sector Housing
Duties include:
To answer enquiries via the telephone or electronically from members of the public, making general and specific enquiries
To act as reception support, providing a face-to-face customer service
Provide factual information or put customers in touch with appropriate officers as required
Continue to increase knowledge of all the different areas of the Council’s services in order to respond to customer queries
To attend training and team briefing sessions and to participate in the process of continuous improvement in customer service
Interrogating and raising service requests on specialised software (Uniform, Firmsteps and Northgate)
To undertake general office duties
To undertake post-opening, collection and distribution duties
Assist and distribute marketing, promotional and other information or literature
Collation and updating databases where appropriate
Any other duties as reasonably required by the post holder's Line Managers
Full training will be given on all aspects of the role, including the ICT applications used.Training:
Level 2 Customer Service Practitioner Apprenticeship qualification
Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring
The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end-point assessment
A total of 15 months plus Functional Skills in maths and English, if required
Training Outcome:
Career progression will be dependent on vacancies coming up within the team or wider organisation
Internal employees can apply for roles as and when they are advertised
Employer Description:Tendring District Council is the local authority covering the area, which includes the towns of Clacton, Harwich, Manningtree, Frinton, Walton and Brightlingsea. It is responsible for a range of services, including waste collection, housing and homelessness, planning, economic growth, leisure, a theatre, and much more.Working Hours :Monday - Thursday, 8.45am - 5.15pm and Friday, 8.45am - 4.45pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience....Read more...
