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IT Support Technician Apprentice (L3) – Frost Consultants – Yorkshire, Y025 9DP – £16k - £18k

Key responsibilities: To provide a professional service to all customers. To ensure all incidents are being actioned relevant to the priority assigned to them. To monitor incidents and keep the number of outstanding, to a minimum. To prioritise all incidents and have the ability to understand the difference between non-urgent and critical. Capture tasks, document and store them in the knowledgebase. Utilise the tools available to log incidents, monitor devices and use the patch management system. Problem-solving - to be able to break a problem down and reach a fix. To allocate incidents to 2nd line Support where appropriate and monitor progress. To assist the IT team with day-to-day tasks as and when required. Configure computers based on a customer specification. Create estimates and order, when approved, customer consumables and peripherals. Gather evidence of problems with infrastructure elements and look to achieve a high percentage of first-time fixes. Present a positive image and thereby help users and management to have confidence in the IT service. To identify repeat incidents and recommend the appropriate actions to management, such as training, improvements in education, communication etc. To be aware of planned changes such as Project activities and ensure appropriate actions are taken to maintain and/or improve existing service levels. To liaise closely with 3rd Party Suppliers of Support Services. To administer mobile phones, broadband and IPT services.  The role will involve contact with:  Customers.  2nd Line Support both Internal and External.  Suppliers – Hardware and Software.  Essential skills, characteristics and experience Experience of working in a similar environment is desirable but not essential. Good influencing, presentation and communication skills, with all levels of staff, will be required, along with the ability to problem-solve.  Computer literacy is essential, and you must be organised and show attention to detail. Experience of desktop computers and associated software, ideally Microsoft and Lotus Notes is required.  Ability to work unsupervised. A good telephone manner is an essential part of the role along with people skills.  Ability to handle a crisis but remain calm and polite at all times, maintaining a professional service throughout.   Training:Expected duration: 16 months. Apprenticeship level: Level 3 (Advanced). Programme: Information Communications Technician. During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:For over ten years, Driffield IT Company Frost Consultants has utilised our experience, technical expertise, and know-how, to simplify IT for our clients by removing complexity and adopting a positive, flexible approach to solving their IT challenges. We provide a full suite of managed IT services to assist your business with all aspects of IT and IP CCTV ranging from IT Systems & Infrastructure, managed IT solutions, cloud IT, IT hardware and software solutions to communications and CCTV solutions and security. Understanding the unique IT requirements of various industries allows us to gain deep insight into our clients' business objectives, future strategies, and operational processes. This knowledge enables us to deliver tailored IT services that effectively support their needs. We deliver IT services and CCTV solutions to organisations based in towns such as Driffield, Beverley, Hornsea, Bridlington and Pocklington as well as counties such as East Yorkshire and North & North-East Lincolnshire.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Presentation skills,Initiative,Patience,Good telephone manner ....Read more...

Production & Repair Technician and Operator

Full-Time; PermanentWage & Paygrade: $33.38/hr. (PG18) - Plus Benefit AllotmentDate Posted: April 14, 2025Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.  In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.We are looking for two talented individuals to join our PNE Facility & Maintenance Team and play a key role in maintaining year-round special event assets. Candidates with proven experience in a role involving general maintenance and event production in addition to operating mobile equipment including forklifts, scissor lifts and zoom booms will be considered.Why join our Team? Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships! What will you do this year?In your role as Production & Repair Technician and Operator your primary accountabilities will be to:Operational Duties Assist with the construction, repair, and setup of event assets including facades, props, signage, and temporary structures.support painters, carpenters, and signage staff with install, repair, setup, transport, staging, cleanup and other skilled tasks as requiredSafely load, transport, and store event signage and décor, ensuring condition tracking for asset management.Prepare, maintain, and dismantle sets for events such as the Summer Fair, Fright Nights.Operate mobile equipment such as forklifts, scissor lifts, and zoom booms as required.Complete daily inspections of vehicles, equipment and tools; report any deficiencies or incidents to the Foreperson.Use software (e.g., Limble, Mobaro, Momentus or CMMS) to track work tasks, maintenance duties and event set up requirements.Support signage installation and removalsCommunicate effectively with supervisors and team members about ongoing and upcoming tasks. Safety & Training Ensure safe operation of tools, vehicles, and equipment in accordance with WorkSafe BC standards.Participate in Field Level Hazard Assessments (FLHAs), Toolbox Talks (TBTs) and site briefings; adhere to Safe Operating Guidelines (SOGs) for all tools, vehicles and equipment.Wear and enforce required PPE at all times and support others in following safety protocols.Maintain safe work environments during site prep, maintenance, and event execution.Submit accurate timesheets and assist in documenting equipment or incident reports. Event & Site Duties  Support the Production and Repair team with installation and removal of staging, fencing, tents and temporary structures during Summer Fair, Fright Nights, and other internally or externally produced events.Track the movement and condition of key event assets to help inform maintenance schedules and replacement planning.Assist teams in building and dismantling event infrastructure under the direction of tradespeopleWork varied hours, including early mornings, evenings, weekends and holidays—to meet the demands of PNE events.Perform any other duties as required. What else? At least 3-5 years of experience in a related role involving general maintenance or event production.3-5 years’ experience operating a Forklift with valid certification is requiredComfortable working around skilled trades (carpentry, painting, signage) and supporting technical work.Must have technical aptitude and knowledge of using various tools and equipment to complete the workMust have a valid Class 5 BC Driver’s License and provide an up-to-date Driver’s Abstract confirming a clean recordMust have a mechanical aptitudeAerial Work Platform and Telehandler tickets are considered an asset.Must be comfortable lifting up to 50 lbs, standing for long periods, working at heights (lifts/scaffolds) and performing repetitive motions in all weather conditions.Strong communication skills with the ability to follow verbal and written instructions.Must demonstrate a commitment to safety, cleanliness, and teamwork.Successful candidates must undergo a Criminal Record Check. Who are you? OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...

Apprentice Technical Support Engineer

Principal Responsibilities 1. To be part of a team of ICT professionals who provide and contribute to the effective and efficient delivery of all server, network and end-user hardware, software and associated services, from installation through to disposal.  2. As part of the team, help to ensure that service objectives are achieved in-line with agreed standards, project management methodologies, budgetary constraints and timescales.  3. To assist the Technical Design Architect, Technical Operations and Deployment Officer or Technical Operations and Procurement Officer in providing schools with effective ICT Support. 4. To ensure that all redundant equipment is identified and disposed of in an appropriate manner in-line with the disposal policy. 5. To work on small-scale ICT projects or assist with and making a contribution to large-scale/ major ICT projects with supervision and assistance.  6. To provide advice and guidance to schools on all server, network and end-user-related matters, including testing procedures with supervision and assistance. 7. To comply with agreed standards in the timely and effective use of the ICT Helpdesk system to aid in the smooth management of incidents and problems across the ICT service for the benefit of its customers. 8. To comply with security, change control and audit trail procedures for systems, software, licencing, integration and interfaces in accordance with information security policies and guidelines. 9. To respond to ICT problems within schools with guidance.  10. To support and maintain effective liaison with users, ensuring that a customer-focused approach is embedded in all activities. 11. To maintain the efficient operation and support of the school networks with guidance from senior team members. 12. Follow procedures for managing user and computer accounts in Active Directory / Open Directory / Office 365 and any other account stores. 13. Ensure servers in schools you are responsible for are backed up in accordance with One IT’s Offsite Backup Policy. 14. Ensure Anti-Virus software is configured and working on all devices in schools. 15. Encourage customers to keep hardware up to date with an emphasis on using business-class hardware from a list of approved vendors. 16. Deploy Apps from App Store and use MDM software with guidance as well as advise school on use of volume purchasing of apps. 17. Block and unblock websites where appropriate in Securly, according to e-safety with guidance from senior team members. Desired Requirements: • Full Driving Licence. • Access to a motor vehicle on a daily basis. Desired skills: • Excellent communicator. • Excellent telephone manner. • Excellent team player by providing assistance and support to colleagues in IT-related matters. • Ensure that a high level of customer service and support is provided to all internal and external customers. Entry requirements: The entry requirements are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme.Training: ICT (Information Communications Technician) Level 3 Apprenticeship Standard. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining A Level 3 IT qualifications. Training Outcome:Potential full-time role for the right candidate after apprenticeship completion.Employer Description:Welcome to One IT Services and Solutions! We aim to help schools streamline and consolidate all their IT services into one place to help them achieve outcomes and be successful through their use of technology in their everyday working lives. Here at One IT, we pride ourselves on our excellent customer service and take a friendly yet professional approach to everything we do. One IT’s dedicated education team have over 20 years experience and we believe that healthy working relationships are key to maintaining and improving the quality of our services. We always aim to get to know our customers and provide a familiar voice at the end of the phone whenever they contact us for support, whether that’s for a general IT query, to book some training, or get help with their school MIS! We will provide custom and bespoke solutions to fit your IT hardware and connectivity needs, MIS training and support which is simple to use, easy to implement and budget friendly. Our accredited services are used by over 100,000 pupils, staff members and parents / guardians in schools across the UK.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience ....Read more...