Retail Store Support Manager
Location: Retail Head Office, Romford / Field Based Role
Starting Salary: £30,575 per annum
Hours: Full-time, 37.5 hours per week over 5 days
Ready to take the next step towards Area Management?
Are you a dynamic retail leader who thrives in a fast-paced, multi-site environment?
Do you have a passion for delivering exceptional customer experiences whilst driving commercial success for a meaningful cause?
We are looking for a Retail Support Manager to play a vital role in ensuring our retail shops continue to thrive, provide hands-on leadership support across our store network when it’s needed most.
What you’ll do:
You will work closely with the Regional Manager to deliver high-quality retail performance, maximise income, and support our ambitious growth plans.
Travel across our stores to provide operational leadership, particularly covering vacancies, sickness, and annual leave.
You will lead by example on the shop floor, inspiring teams, maintaining excellent standards, and ensuring a positive experience for every customer and donor.
Support delivery of the retail strategy and contribute to income growth targets
Support local fundraising activities, promotions, and community engagement events
Promote Gift Aid, and provide coaching to teams on income generation
Support training and development, including coaching on commercial performance
Build strong relationships with staff, volunteers, and stakeholders
Deliver outstanding customer and donor experiences across all stores
About you:
Proven senior retail management experience (minimum 2 years)
Experience managing multiple sites and teams
A strong track record of delivering commercial results
Excellent leadership, communication, and people development skills
Strong organisational and planning ability, with a results-driven mindset
Experience working across operations, finance, and customer service
The ability to work flexibly, manage competing priorities, and adapt to change
Desirable:
Experience in charity retail and working with volunteers
Full UK driving licence
Why join us?
This is more than just a retail role; it’s your chance to make a difference. Every sale you make helps fund vital care and support for local people and their families. You’ll be part of a collaborative and supportive retail team, where you’re encouraged to share ideas and grow in your career.
Plus, fantastic holiday entitlement starting with 27 days per year, plus birthday off and the store doesn't open Bank Holidays!
Amazing work/life balance plus you have the opportunity to utilise your amazing skills to make a difference!
Ready to make an impact in your local community? Apply now and be part of something truly rewarding.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally.
To view other great vacancies at C2 Recruitment, please visit our website.
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JOB DESCRIPTION
DAP is seeking a results-driven Business Development Manager to support the growth of our Orgill business. Reporting to the National Account Manager (NAM), this role will help drive sales, distribution expansion, and new business opportunities across Orgill's distribution network and Corporate Accounts program.
The successful candidate will collaborate closely with Orgill merchants, DAP field sales teams, and cross-functional partners to increase product placement, expand category penetration, execute promotions, and deliver profitable growth. This is an excellent opportunity for a high-energy sales professional who thrives on building relationships, identifying growth opportunities, and turning strategy into execution.
Responsibilities
Drive Business Development & Sales Growth (50%)
Develop and grow business within assigned Orgill Corporate Accounts and target customer lists.
Identify and secure new customer opportunities and new product placements.
Expand DAP's presence through adjacent category penetration with existing customers.
Lead and support line reviews, business planning, promotional programs, and customer presentations.
Analyze customer performance and profitability to identify growth opportunities.
Support store reset initiatives and execution activities.
Partner with the DAP & Orgill Sales Organizations (20%)
Collaborate with the National Account Manager and DAP Field Sales Team to support national account growth objectives.
Communicate customer priorities, initiatives, and opportunities to field sales teams and Orgill Sales Team as needed.
Drive alignment and execution across customer-facing teams.
Increase Distribution & Promotional Opportunities (10%)
Support efforts to exceed annual sales targets through expanded product distribution.
Partner with Orgill merchants and internal teams to increase warehouse and drop-ship opportunities.
Identify and execute promotional programs that drive incremental sales growth.
Lead Cross-Functional Collaboration (10%)
Work closely with Category Management, Marketing, Supply Chain, Customer Service, Forecasting, Finance, and Distribution teams.
Coordinate resources and initiatives that support customer growth and execution excellence.
Ensure timely communication and follow-through on customer commitments.
Support Key Account Operations (10%)
Assist with:
Promotions and marketing programs
Returns and allowances
Forecasting and demand planning
Project management initiatives
Trade show support
Orgill.com product content management
Competitive market analysis and customer insights
Requirements
Strong sales, business development, and relationship management skills.
Excellent verbal, written, and presentation abilities.
Proven ability to prioritize and manage multiple projects in a fast-paced environment.
Collaborative approach with strong cross-functional teamwork skills.
Proficiency in Microsoft Excel, PowerPoint, and Word.
Experience utilizing Power BI and business analytics tools.
Preferred Experience
5+ years of field sales experience, account management experience, or a combination of sales, marketing, and merchandising experience.
Bachelor's degree preferred.
Demonstrated success growing customer accounts and delivering sales results.
Experience working with two-step distribution models preferred.
Key account management experience is a plus.
Home improvement, building products, hardware, or distribution channel experience is preferred.
Physical & Travel Requirements
Ability to travel up to 60% as business needs require.
Ability to participate in store resets and merchandising activities.
Ability to lift and move products and materials up to 50 pounds.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
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