Print Shop Assistant London – Canary Wharf, Monday to Friday Up to £30,000 + Great Benefits The Opportunity: Get Recruited are recruiting on behalf of a design and branded merchandise business who are looking for a Print Assistant to join their retail team. This is a hands-on role where you'll produce high-quality printed materials while delivering outstanding service to every customer. You'll be responsible for managing print jobs from start to finish, maintaining excellent print quality, and helping customers choose the right products and services to meet their needs.
The Role:
Operate Xerox digital print equipment.
Prepare and set up print jobs, selecting the correct media, colour settings, and finishing options.
Monitor production to ensure every job meets quality standards.
Use finishing equipment including laminators, binders, cutters, and other machinery where required.
Welcome customers and help them choose the most suitable print products and services.
Respond to customer enquiries in person, over the phone, and by email in a professional and timely manner.
Offer guidance on artwork and file preparation to help customers achieve the best possible print results.
Build positive relationships that encourage repeat business and excellent customer experiences.
Process customer orders and payments accurately using the point-of-sale system.
Maintain a professional and welcoming retail environment.
Support colleagues during busy periods and contribute to the overall success of the team.
The Person:
Previous experience operating digital print equipment, ideally Xerox production printers would be a big advantage but not necessary.
Excellent customer service skills with a friendly, approachable, and professional attitude.
Ability to manage multiple priorities and perform well in a busy retail environment.
Strong attention to detail and commitment to producing high-quality work.
Experience using Adobe Creative Suite, including Photoshop, Illustrator, and InDesign would be a bonus.
Previous experience in a retail, retail print or customer-facing print environment.
The Benefits:
Overtime paid at 1.5x standard rate.
Discretionary bonus scheme.
Workplace pension and life insurance.
Private healthcare and dental cover.
24 days annual leave plus bank holidays.
Full training on Xerox equipment and company systems.
A supportive, friendly working environment.
Opportunities for career development and progression.
Staff discounts on print products and services.
Regular working hours with overtime opportunities available.
This is a great opportunity for someone from a Digital Print Operator, Print Operator, Retail Print Operator, Digital Print & Customer Service Advisor, Retail Shop Assistant, Retail Print Assistant or similar background.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
As an Optical Assistant, your main duties include:
Establishing strong relationships with customers by attentive listening and comprehension of their needs
Assisting customers in selecting products that suit their lifestyle and preferences
Managing the ordering and dispensing of glasses and contact lenses
Offering post-purchase support through adjustments
Collaborating effectively within a team environment
Completing administrative tasks related to store operations, with comprehensive training provided
Training:
Practical experience in an optical setting, allowing you to work towards the Level 3 Optical Assistant qualification
Mentorship and teaching from qualified opticians
Potential for long-term employment as a certified Optical Assistant
Exposure to the challenging and rewarding aspects of the optical industry
Training Outcome:Potential for long-term employment as a certified Optical Assistant.Exposure to the challenging and rewarding aspects of the optical industry.Employer Description:An optician's shop (or optical store) is a blend of healthcare and retail, featuring display areas with numerous eyeglass frames, sunglasses, and contact lenses, alongside private consulting rooms where trained staff help customers select eyewear and fit them to prescriptions provided by optometrists or ophthalmologists, offering personalized service for vision correction and eye healthWorking Hours :Monday, Tuesday, Thursday and Friday, 8.50am - 5.30pm.
Wednesday, 8.50am - 6.00pm.
Saturday, 8.50am - 5.00pm.
Required to work 3 in 4 Saturdays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Role -
Novaro Social Commerce are looking for someone that will be working closely with our Studio Manager to support the setup, operation, and breakdown of daily TikTok Shop livestreams. This is a hands-on technical role with real responsibility from day one.
Key Responsibilities -
Livestream & Technical Setup
Set up and operate livestream systems (e.g. OBS/vMix or similar)
Assist with and gradually take responsibility for:
Camera operation
Basic vision mixing.
Live audio setup and mixing
Monitor live stream quality, signals, and troubleshooting during broadcasts
Studio & Set Operations -
Build, move, and break down studio sets
Assist with lighting setup
Handle cables, stands, tripods, and studio equipment safely
Maintain a clean, organised, and safe studio environment
TikTok Shop & Live Commerce Support -
Prepare products for live streams
Ensure correct product placement and presentation on set
Assist with run-of-show preparation
Support during live shopping broadcasts
Equipment & Technical Admin - Help manage -
Equipment storage
Basic maintenance checks
Kit lists and studio inventory
Provide basic production admin support
Support general day-to-day studio operations
This role is ideal for someone who is:
Genuinely interested in live production, streaming, and studio technology
Comfortable working with - Cameras
Sound equipment
Computers and software
Cables and technical kit
The person has to:
Be practical, reliable, and willing to learn
Remain calm under pressure in live broadcast environments
Organised and happy to support a small team with varied tasks
Willing to take direction and grow into independent technical operation
Enthusiasm and the right attitude matters most
Training:You will be completing a Production Assistant Level 3 Apprenticeship with Creative Alliance.
You will have training on the job and off the job with the award winning, creative specilaised provider Creative Alliance.
Here you will learn the following -
The video industry
Genre and Idea creation
Responding to brief
How to prepare and pitchHow to operate in a media team and be part of pre production
Dealing with Talent, Contibutors and Suppliers
Budgets
On shoot - technical skills and communication skills
Editing and post production workflow
Please see full apprenticeship information:
https://www.instituteforapprenticeships.org/apprenticeship-standards/production-assistant-screen-and-audio-v1-1Training Outcome:The Opportunity to become a full time member of the Team after the successful outcome of the Apprenticeship.Employer Description:Novaro Agency is a growing e-commerce and TikTok Shop agency working with leading brands to deliver high-performing live shopping content. We operate a dedicated multi-set livestream studio providing live commerce production for our clients.This is a practical role for someone who wants experience in livestreaming, cameras and studio operations.Working Hours :Flexible including weekends.Skills: Communication skills,Attention to detail,Organisation skills,Presentation skills,Team working,Initiative....Read more...
Optical Assistant Job – Bury, Greater Manchester
Location: Bury, Greater ManchesterSalary: £25,000 – £26,000 DOEHours: 30 – 37.5 hours per week | Full or Part Time
About the Opportunity
We are working with a leading independent online retailer to recruit an experienced Optical Assistant to join their head office team near Bury, Greater Manchester.
This is a unique opportunity for an Optical Assistant who enjoys the technical and customer-focused side of optics but would like to move away from a traditional practice environment.
With over 20 years of experience and more than 26,000 5-star Trustpilot reviews, the business combines optical expertise with some of the world's leading eyewear brands to deliver an exceptional online customer experience.
The Role
As an Optical Assistant, you'll join the customer service team and use your optical knowledge to support customers with everything from frame and lens selection through to prescriptions, orders and aftercare.
Rather than working on the shop floor, you'll support customers from the company's modern head office via email, live chat and telephone.
Your responsibilities will include:
Providing advice on prescription lenses, frames and sunglasses
Supporting customers with frame and lens selection
Responding to customer enquiries via email, live chat and telephone
Assisting with orders, amendments, tracking and aftercare
Resolving customer queries and concerns efficiently
Managing and recording customer interactions accurately
About You
We're looking for somebody with previous experience working as an Optical Assistant who is confident using their optical knowledge in a customer-focused environment.
You'll ideally have:
Previous Optical Assistant experience
Strong communication and customer service skills
Confidence communicating with customers by phone, email and live chat
Good attention to detail and organisational skills
What's On Offer
Salary: £25,000 – £26,000 depending on experience
Hours: 30 – 37.5 hours per week
Working hours: 9am – 5pm
26 days annual leave plus Bank Holidays
Staff discount
Pension scheme
Modern head office environment
Onsite optical glazing lab and fulfilment centre
Opportunity to develop your optical knowledge within a different area of the industry
How to Apply
If you're an experienced Optical Assistant looking for something different from a traditional practice-based role, this is a fantastic opportunity to use your optical knowledge within a leading online eyewear business.
To apply, please click the Apply Now link or get in touch via WhatsApp for more information.....Read more...
Maintain and update the company website, online marketplaces, and social media accounts.
Create and schedule social media content to support marketing campaigns.
Respond to customer enquiries via email, telephone, and social media.
Process customer orders and update order records.
Assist with stock control and inventory management.
Support the preparation and distribution of marketing materials.
Maintain accurate business records, databases, and filing systems.
Use Microsoft Office applications to create documents, spreadsheets, and reports.
Liaise with customers, suppliers, and other business stakeholders.
Support the day-to-day administrative and operational activities of the business.
Attend training and complete coursework towards the Business Administration Level 3 apprenticeship standard.
Develop knowledge of eCommerce platforms such as Shopify, Amazon, and TikTok Shop.
Training:Training Schedule
The apprentice will work towards a Business Administration Level 3 Apprenticeship Standard.
Training will be delivered through a combination of workplace learning, online learning, and virtual masterclasses.
The apprentice will receive regular support from a dedicated Bradford College assessor.
Online training sessions and interactive masterclasses will be scheduled throughout the programme.
Off-the-job training will be completed during working hours in line with apprenticeship requirements.
Regular progress reviews will be held with the apprentice and employer to support development and achievement.
The apprenticeship is expected to take approximately 18 months to complete.
Training Outcome:Expected Career Progression
This apprenticeship offers the opportunity to develop a broad range of skills across business administration, eCommerce, marketing, and customer service. Upon successful completion, the apprentice may be offered a permanent position within the business and progress into roles such as:
Business Administrator
eCommerce Assistant
Marketing Assistant
Digital Marketing Executive
Customer Service Administrator
Operations Assistant
Office Administrator
Business Support Coordinator
There may also be opportunities to undertake further training or higher-level qualifications to support future career development within the business.Employer Description:About BAY & CO TRADING LIMITED
BAY & CO TRADING LIMITED is a growing Leeds-based eCommerce business specialising in high-end gifts, luxury hampers, and seasonal gifting solutions. Established in 2016, the company has built a strong reputation for delivering quality products and excellent customer service through a range of online sales channels.
The business is entering an exciting period of growth, with ambitious plans to expand its reach and develop export opportunities within the USA market. This makes it an excellent time to join the company and become part of its future success.
As an apprentice, you will gain hands-on experience across business administration, eCommerce, marketing, customer service, and operations, supporting the day-to-day running of a fast-paced online retail business. You'll work closely with an experienced team, develop valuable workplace skills, and have the opportunity to contribute to the continued growth of the business as it expands into new markets.
This is a fantastic opportunity for someone looking to start their career within a forward-thinking and ambitious company where they can learn, grow, and make a real impact.Working Hours :Monday to Friday, 10:00am to 2:00pm, 16 to 20 hours per week.
This is a part-time position with flexibility around working days and hours to meet the needs of the business and the successful apprentice.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Social media platforms,Canva/similar design software,Understanding of eCommerce,Shopify, Amazon or TikTok Shop,Previous customer service,Previous administration skills....Read more...
Farmfoods are looking to recruit an Apprentice Retail Assistant for our shop in Yardley. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week.
As one of our retail apprentices, you will:
Make all of our customers feel welcome with a friendly smile and a simple hello
Help customers find the items they are looking for
Give a fast and friendly service at the tills, always offering help to pack and leaving a good impression with a friendly thank you and goodbye
Handle stock with care whilst working deliveries, quickly placing products into our freezers and onto our shelves ready for our customers to buy
Work with the rest of your team to complete the daily and weekly routines that keep our shops clean and tidy
You will need:
A friendly, positive, hardworking approach to work
To enjoy being busy as there is always something to do
You’ll jump from putting out deliveries to serving on the till, helping customers on the shop floor, completing important cleaning and stock rotation routines and more
To be reliable as you will be an important part of a small team Your colleagues and customers will depend upon you to do your best on each shift and not let the team down
A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them
Rota’s are planned three weeks in advance and your commitments outside of work will be taken into consideration when planning your shifts
Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability
Training:
Have regular one-to-one sessions with a dedicated trainer either remotely or through visits to your workplace
Learn and train for a specific job
Get paid and receive holiday leave
Get hands-on experience in a real job
Study for at least 20% of your working hours
Complete assessments during and at the end of your apprenticeship
Be on a career path with lots of future potential
Training Outcome:
There are many opportunities for a career at Farmfoods. We have some great training programmes in place and only promote to Shop and Area Manager positions from within
Many people in management and central services positions at Farmfoods started their careers in our shops, so this could be the start of a rewarding career for you
This vacancy will become permanent upon completion of your apprenticeship
Employer Description:Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail.
We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an ‘old fashioned’, genuine and friendly customer experience.Our retail apprentices are very important. They each serve hundreds of customers each week and have the reputation of Farmfoods in their hands. To our customers, they are Farmfoods.Working Hours :Working 5 days out of 7. Shifts varying which will include weekends. Shifts confirmed on appointment on a rota basis.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental....Read more...
Assistant Store Manager Jobs in Cambridge, Cambridgeshire | Independent Opticians | £31,300
Zest Optical are currently recruiting for an Assistant Store Manager to join a modern independent Opticians based in Cambridge. This is a full-time opportunity offering a salary of £31,300, working within a design-led practice focused on delivering a high level of patient care and eyewear styling.
The business is part of a growing group of independent Opticians, combining traditional craftsmanship with a fresh, contemporary approach to optics. This role would suit an experienced optical professional looking to take the next step in their career, or an existing Assistant Manager who enjoys leading by example while delivering an outstanding customer experience.
Please note, previous optical experience is essential for this role. Applications without relevant experience will not be considered.
Assistant Store Manager – Role
Support the Store Manager with the day-to-day running of the practice
Lead, motivate and develop the team to deliver an exceptional customer experience
Act as a key point of contact on the shop floor, ensuring high standards are maintained throughout the day
Deliver a high standard of customer service at every stage of the patient journey
Support patients with frame and lens selection, offering tailored advice based on their needs
Dispense spectacles accurately and confidently, explaining prescription details clearly
Carry out adjustments, fittings and minor repairs to ensure the best possible fit
Help drive commercial performance through excellent service and team engagement
Maintain high standards of visual merchandising and store presentation
Support with appointments, administration and operational tasks to ensure the practice runs smoothly
Take ownership of the practice in the Store Manager's absence when required
Assistant Store Manager – Requirements
Previous experience working within an optical setting is essential
Supervisory, Team Leader or management experience within optics
Confident communicator with the ability to motivate and support others
Strong organisational skills with excellent attention to detail
Commercially aware with a passion for delivering outstanding customer service
Positive, proactive approach with a willingness to take initiative
Interest in premium eyewear and delivering an exceptional patient experience
Salary & Benefits
Salary of £31,300
Full-time role, including weekends on a rota basis
Typical working hours are 9.30am to 6.30pm (11.00am to 5.00pm on Sundays)
Opportunity to develop your management career within a growing independent business
Staff discounts and additional company benefits
If you're an experienced optical professional looking to step into an Assistant Store Manager position with a forward-thinking independent in Cambridge, we'd love to hear from you.
Please send your CV to apply, or call Rebecca on 0114 238 1726 for a confidential chat....Read more...
The apprentice will work as an Assistant to Technical Support within Sure Retail Equipment Limited's technical support / retail technology team. The main purpose of the role is to provide high-quality customer service support to retailers and end users using SOLUM electronic shelf label (ESL) systems, while learning digital support skills and supporting related administration.
Key responsibilities:
Provide polite, professional first-line customer service support to retailer/end-user customers, under supervision.
Log, organise and update customer support queries, open support tasks and follow-up actions accurately.
Assist the technical support team with ESL administration, including template creation, amendment, formatting and checking.
Prepare notes, suggested responses, checklists and internal support information for review.
Liaise with colleagues in technical support, sales, projects, warehouse and customer service where required.
Use digital systems securely and accurately, including support records, email, Microsoft Office or similar tools and web-based systems.
Support supervised website/content updates where required, such as product information, images, links and documents using Umbraco or other company systems.
Learn about retail technology, electronic shelf labels, shelving, shop fitting and retail display equipment so customer queries can be understood and routed correctly.
The apprentice will report to Kieran Preston, Technical Support, and will interact day to day with technical support colleagues, customer service, sales/projects and, where appropriate, retailer/end-user customers. The role is supervised and the apprentice will not be expected to make final technical, contractual, commercial or customer-impacting decisions without approval. Training:In-house training plus the candidate will follow a Level 3 IT Support Technician Apprenticeship programme, with the Digital Service Technician option/pathway expected to fit the external customer support duties, subject to CCSW confirmation.
Training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.
Workplace training will include customer service standards, SOLUM electronic shelf label systems, ESL template administration, digital support processes, support records, Umbraco website content management, internal systems, confidentiality/data protection and health and safety. Training Outcome:Opportunity to develop digital support, technical support, customer service and retail technology skills. Future progression may include a permanent role in technical support, customer support, digital support or wider business administration, subject to performance, apprenticeship completion and business requirements. Employer Description:Sure Retail Equipment Ltd supplies and supports retail equipment, shop fitting and retail technology solutions, including electronic shelf label systems, shelving, retail display equipment and related customer support services. Working Hours :Monday to Friday, working hours are to be confirmed.Skills: Attention to detail,Organisation skills,Customer care skills,Team working,Patience,Confident with computers,Literacy skills,Interest in technology,Professional,Polite,Understanding confidentiality,Reliable....Read more...
Digital Print Operator London – Canary Wharf, Monday to Friday Up to £30,000 + Great Benefits The Opportunity: Get Recruited are recruiting on behalf of a design and branded merchandise business who are looking for a Digital Print Operator to join their retail team. This is a hands-on role where you'll produce high-quality printed materials while delivering outstanding service to every customer. You'll be responsible for managing print jobs from start to finish, maintaining excellent print quality, and helping customers choose the right products and services to meet their needs.
The Role:
Operate Xerox digital print equipment.
Prepare and set up print jobs, selecting the correct media, colour settings, and finishing options.
Monitor production to ensure every job meets quality standards.
Use finishing equipment including laminators, binders, cutters, and other machinery where required.
Welcome customers and help them choose the most suitable print products and services.
Respond to customer enquiries in person, over the phone, and by email in a professional and timely manner.
Offer guidance on artwork and file preparation to help customers achieve the best possible print results.
Build positive relationships that encourage repeat business and excellent customer experiences.
Process customer orders and payments accurately using the point-of-sale system.
Maintain a professional and welcoming retail environment.
Support colleagues during busy periods and contribute to the overall success of the team.
The Person:
Previous experience operating digital print equipment, ideally Xerox production printers would be a big advantage but not necessary.
Excellent customer service skills with a friendly, approachable, and professional attitude.
Ability to manage multiple priorities and perform well in a busy retail environment.
Strong attention to detail and commitment to producing high-quality work.
Experience using Adobe Creative Suite, including Photoshop, Illustrator, and InDesign would be a bonus.
Previous experience in a retail, retail print or customer-facing print environment.
The Benefits:
Overtime paid at 1.5x standard rate.
Discretionary bonus scheme.
Workplace pension and life insurance.
Private healthcare and dental cover.
24 days annual leave plus bank holidays.
Full training on Xerox equipment and company systems.
A supportive, friendly working environment.
Opportunities for career development and progression.
Staff discounts on print products and services.
Regular working hours with overtime opportunities available.
This is a great opportunity for someone from a Digital Print Operator, Print Operator, Retail Print Operator, Digital Print & Customer Service Advisor, Retail Shop Assistant, Retail Print Assistant or similar background.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Customer Technical Support Advisor – Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
We are recruiting for an Accounts & Business Administration Apprentice to join our Administration team.
This is an excellent opportunity to join a small team within a successful family-run SME and gain valuable experience across finance, administration and customer service functions.
As a Accounts & Business Administration Apprentice you will support the day-to-day operations of the finance and administration departments, ensuring tasks are completed accurately and efficiently.
Key Responsibilities:
Vehicle invoicing and administration
Vehicle taxing and associated documentation
Processing and reconciling company credit card statements
Posting and processing fuel card transactions (Allstar Fuel)
Assisting with credit control activities, including:
Allocating customer payments
Monitoring outstanding balances
Supporting debt collection activities and customer account follow-up
Purchase ledger administration, including:
Monitoring supplier invoices
Scanning and attaching signed invoices to the system
Maintaining accurate supplier records
Reception cover as required, including answering telephone calls and greeting visitors
Monitoring and maintaining the "Invoiced Not Delivered" report.
Filing, scanning and maintaining electronic records
Liaising with internal departments and external suppliers where required
Supporting continuous improvement of administrative processes
Providing administrative support to other departments as required
Carrying out any other ad hoc duties necessary to support the smooth running of the business
Training:The Accounts/Finance Assistant is responsible for assisting the team of accountants with accounting duties. These can vary massively depending on the team structure and size of business.
An Accounts/Finance Assistant’s work could include basic bookkeeping activities, working with sales and purchase ledgers, running calculations to ensure that records and payments are correct, recording of cash and data entry.
Accounts/Finance Assistants can work in almost any sector. Potential employers include corporate businesses, sole traders, partnerships, Public Sector, not-for-profit organisations and educational institutions. Accounts/Finance Assistants may work inhouse for an organisation or they might work for accountancy firm, bookkeeping practice, Shared Service provider, self-employed or on behalf of several different clients.
Requirements:
All Accounts/Finance Assistants will demonstrate the following Knowledge, Skills and Behaviours
Knowledge:
Accounting systems & processes
General business
Understanding your organisation
Basic accounting
Ethical standards
Skills:
Attention to detail
Communication
Uses systems and processes
Personal effectiveness
Behaviour:
Personal development
Teamwork
Customer focus
Professionalism
We will be delivering the industry recognised AAT (Association of Accounting Technician) Certificate in Accounting Level 2 as part of this apprenticeship standard.
This qualification comprises four mandatory units:
Introduction to Bookkeeping
Principles of Bookkeeping Controls
Principles of Costing
The Business Environment
The duration of the apprenticeship is 12-15 months; to allow confirmation of successful examination results/re-sits as well as completion of the required End Point Assessment.
The two End Point Assessment methods are:
Assessment method 1 - knowledge test - integrated
Assessment method 2 - interview: Structured interview (supported by a portfolio of evidence summary)
Both assessment methods will be conducted and graded by an independent End Point Assessment Organisation
Training Outcome:
The opportunity to build a long-term career within a growing family-run business
There are progression route available in accounting and there may be an opportunity to undertake the next level, after completion of the AAT Level 2 Apprenticeship
Employer Description:Engineered to Perform - Built to Last
Trucks you can trust since 1973
Macs Truck Sales Ltd is a bespoke vehicle manufacturer, offering a one-stop shop for national customers. We pride ourselves on the quality of our bespoke vehicles, built and tested in-house to fulfil customer requirements.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Excellent attendance record,Excellent Timekeeping,Microsoft Office, Word & Excel....Read more...
