An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000).
You will be responsible for
* Acting as the primary point of contact for customers throughout the service journey
* Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately
* Advising customers of any outstanding recalls and arranging the necessary work
* Confirming the repair category such as retail, fleet or warranty before work begins
* Providing regular updates on vehicle progress while it is in the workshop
* Preparing costings for completed work and producing accurate invoices
* Processing walk-in bookings and managing service appointments
* Monitoring expected completion times and informing customers of any delays
* Maintaining accurate vehicle service histories and documentation
* Ensuring invoices and related records are stored correctly
* Ordering parts once approval for work has been received
What we are looking for
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Background in a customer service role.
* Proven experience in an automotive service environment, ideally HGV or light commercial vehicles.
* High level of attention to detail and accuracy when handling service documentation
* Strong problem-solving ability and practical technical awareness
* Working knowledge of Microsoft Office, including intermediate Excel skills
* Ability to analyse information such as workshop data and costing details
* Fluent written and spoken English
Shifts:
* Weekly Hours: 44.5 hours
* Weekdays (Monday - Friday):* 7:00 AM - 4:00 PM
* 8:00 AM - 5:00 PM
* 9:00 AM - 6:00 PM
* Saturday: Every 3rd Saturday, 8:00 AM - 12:00 PM
What's on offer
* Competitive Salary
* 30 days annual leave including bank holidays.
* Additional leave based on service milestones.
* Employer pension scheme and various employee benefits.
* Personal accident cover
* Free Class IV MOT
* Mental Health Support
* Corporate uniform provided.
* Paternity pay - receive full pay for 2 weeks
* EV salary sacrifice scheme
* Cycle-to-work options
* Onsite Parking
* Earn a £1,500 Referral Bonus
* Paid Saturday shifts at enhanced rates.
* Multi-manufacturer training programmes and career development opportunities.
* Working within a supportive, family-oriented organisation.
This is an excellent opportunity for a Service Advisor to join a respected organisation and develop your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Recruitment – support the Talent and Engagement Partner to coordinate various recruitment tasks, including job postings, candidate screening, interview scheduling and working with recruitment agencies.
Onboarding – support the Talent and Engagement Partner to ensure smooth integration for new starters and coordination of relevant compliance documentation.
HRIS Management – support the HR Manager to maintain accurate employee records within the system, ensuring data privacy and security, and preparing reports and understanding HR metrics
Benefits Administration – support the HR Manager to administer the various benefit and reward processes, including benefits enrolment, changes, leave management and annual enrolment processes for all staff.
Employee Relations – support the HR Manager with low-risk employee relations cases, e.g.short-term sickness absences cases and support workplace investigations.
Performance Management – support the HR Development Manager to coordinate the annual review cycle through planning, distribution, tracking and data compilation.
Training Coordination – support the HR Development Manager to organise and track employee training programmes, professional development and compliance training.
HR Projects – support the team with ad-hoc special projects including policy updates, system implementations and process improvements.
Reception – reception cover when Receptionist is absent.
Training Outcome:HR Advisor (or similar).Employer Description:Rivencore Global Solutions is dedicated to advancing defence technology through innovative engineering and precision manufacturing.
We specialise in the development and production of mission-critical electronic systems and hardware. Our capabilities range from environmental awareness sensors, on-deck aircraft landing aids, and corrosion protection to ruggedised enclosures for a wide range of defence applications, including combat systems and external communications.
Working closely with global navies, shipbuilders, and defence primes, we provide durable, high-performance solutions designed to operate in the harshest environments.
Engineered for continuous operation in extreme maritime conditions, our solutions are proven in service to deliver reliability when it matters most. Trusted by our customers, Rivencore products are in service with over 50 navies worldwide, enhancing operational efficiency and safety at sea.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
To provide administrative support and services to all members of the practice team
To ensure administrative, clerical and reception duties in the practice are carried out within the practices guidelines and policies
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To work with the Practice Manager and Senior Receptionist to ensure reception is covered at all times and maintain its smooth running following all practice procedures and protocols
To have a thorough knowledge of all Practice procedures
To work in accordance of written protocols
Photocopy as requested
Assist Admin Colleagues in all administration tasks following relevant training
Receiving patients consulting with members of practice team
Process appointment requests for today / future appointments from patients by telephone and in person
Deal with visits requests and messages
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy
The post-holder will support the equality, diversity and rights of patients, carers and colleagues
Training:You will attend day release at North Lindsey College where you will receive training from our dedicated Business tutors and assessors. You will also be mentored in the workplace.Training Outcome:You may be considered for a permanent position on successful completion of the apprenticeship, however this is not guaranteed.Employer Description:We are a three doctor practice conveniently situated on Ashby Road (with a branch surgery held in the Ironstone Centre on West Street). Drs Tandon, Gandhi and Kamath practise in partnership.
We are also a Training Practice, which means we are responsible for the training of qualified doctors who wish to become general practitioners.
Over the last few years the building has seen several changes to accommodate our growing list size and provides comfortable and pleasant surroundings.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
Main Responsibilities:
Perform Receptionist duties throughout the school day: acting as first point of reference for, receiving callers, children, parents, visitors and telephone enquiries
Offer helpful, friendly, approachable and professional service at all times and take appropriate action, resolving minor matters, referring more serious matters to appropriate member of staff
Provide confidential secretarial service to all relevant staff members, to include preparation, production, distribution and monitoring where necessary of correspondence, maintain general and confidential filing systems
To distribute all correspondence to parents and other external stakeholders by email, text and post
To prepare, design and produce the academy newsletters including photocopying, distribution and collating feedback
Adhere to school procedures and ensure that staff receive messages promptly and accurately
To provide information to whole school upon request
Comply with policies and procedures covering child protection, health, safety and security
Contribute to safeguarding the welfare of children in the academy
Maintain the security of property in a way that is consistent with procedures and legal requirements, reporting any concerns about safety and security to the appropriate staff
Maintain the visitor's logbook and ensure all visitors and contractors can be identified by wearing clearly visible badges
Regularly review own practice, set personal targets and take responsibility for own personal development
Take responsibility for your work, encourage and accept feedback from your colleagues and your line manager and respond to or adapt to change as required
Take an active part in the Performance Management process with your line manager, sharing your success stories as well as your challenges
Continue to learn and develop as a professional, completing induction, attending relevant training to update knowledge and skills, enhancing qualifications
Appreciate, respect and support the role of other professionals
Produce and collate all pupils dinner choice registers daily
Produce and collate end of day bus lists for staff
Maintain high standards when managing confidential information, complying with the school’s data protection procedures and legal requirements at all times under the direction of the Data manager
Follow school attendance procedures under the direction of the Office manager
Produce attendance and dinner registers daily
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be
How you could get there:
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.Training:Business Administrator Level 3.Training Outcome:Possible progression within the company and progression onto the next level apprenticeship.Employer Description:We are a group of 6 schools. On 1st May 2012 Oakwood High School changed status to become an academy operating within a single academy trust (SAT) and changed its name to Oakwood Academy. We were inspected by Ofsted in July 2013 and were judged to be outstanding in all areas. In July 2015 we converted to a multi academy trust (MAT) as we felt strongly that single academies needed to work in collaboration with other schools. The Trust is called Kings Academy Trust.Working Hours :Monday - Thursday 8am - 4pm, Friday 8am - 2:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Confidential,Professional,Hardworking,Work with sensitivity,Work with discretion....Read more...
