The post holder will be responsible for providing a welcoming environment and delivering the highest level of customer service to patients, consultants and the clinical teams
The receptionist will focus on excellent customer care whilst ensuring hospitality and housekeeping issues are attended to and delivering administrative services of highest standards
To meet and greet all patients and visitors in a professional, courteous and friendly manner
Maintain composure and resilience under pressure, dealing calmly and sensitively with vulnerable patients and a range of difficult situations
To manage a high volume of patients with complex needs on a daily basis, both face-to-face and over the telephone and email
To deal proactively and effectively with a wide range of enquiries from clinicians, nurses, administrative and management colleagues
To follow the opening and closing guidelines for Chelsea private outpatient receptions and following greeting templates used for answering the telephones and welcoming patients
To communicate effectively with patients in relation to their use of The Royal Marsden Chelsea, guiding patients on arrival as required
To re-organise appointments at the request of patients or medical staff or other admin teams and to inform patients where necessary
To book or arrange appointments for clinics within the Royal Marsden as requested
To prepare clinical documentation ready for clinic
To document all patient procedures and outcomes on the patient record
To ensure that all follow-up patient appointments are booked accurately and to liaise with clinics and/or other admin teams such as Medical Secretaries regarding overbookings to minimise patient waiting times
To have a working understanding of medical terminology to read clinical letters and take action on outcomes, lost-to-follow-up patient reviews and further appointments/diagnostic booking requests
To audit all patient outcomes from clinic and ensure that appropriate action/discharge is undertaken
Training:
Business Administrator Level 3 Apprenticeship Standard
PMA will deiver the training - through an oline delivery method
Sessions will be delivered once a month using Microsoft Teams
Training Outcome:
Guest Relations Officer
Employer Description:The Royal Marsden has a vital role in championing change and improvement in cancer care through research and innovation, education and leading-edge practice. We are incredibly proud of our international reputation for pushing the boundaries and for our groundbreaking work ensuring patients receive the very latest and best in cancer treatment and care.Working Hours :Shifts as required between Monday - Friday, 7.40am - 8.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
JOB DESCRIPTION
This position is responsible for providing administrative support to the distribution center. Duties include, but are not limited to, general clerical, receptionist and project-based work. Must project a professional company image through in person, phone and electronic communications. Serves as a liaison between the warehouse and operations
Responsibilities
Logistics Coordination
Schedule all outbound LTL pickups, inbound deliveries for the Fenton DC. Communicating with the DC Manger and Warehouse Supervisor on a daily basis regarding problems or special situations that occur, esp. issues with product availability and backorders. Maintain correspondence with truckload brokers for the best rates and dates for shipping high-volume orders and transfers. Communicate scheduled pickups with the management team to prepare loads for pickup. Follow-up with key Accounts (Home Depot, Lowes) on missed pickups. Utilize vendor transportation links to schedule pickups including Home Depot, Lowes, Grainger, Sears/Kmart, True Value, Tractor Supply etc. Work with Export department to setup container pickups
Distribution Center Administrative Support
Daily use of copy, fax/scanner, and printers. Work proficiently within the Microsoft Office suite of products (i.e. Word, Excel and Outlook) and business software (SAP). Maintain spreadsheets for tracking data in a variety of reports. Process all inbound and outbound paperwork daily. Communicating with Distribution Manager on operational problems. Provide support for various projects and lean initiatives. Track daily productivity numbers for all associates on the floor. Handle all data entry for inbound and outbound shipments for the Fenton DC
Inventory Management
Correspond with Pacific DC on daily inbound loads of inventory. Complete all data entry for inbound loads from Pacific DC. Complete all data entry for inbound and outbound loads. Correspond with the warehouse floor on any inventory errors/issues and perform data entry as needed. Correspond with the Pacific DC and Pacific Production on inventory needed to complete orders, etc.
Customer Service
Communicating on a daily basis with Customer Service on various shipments that need to leave the Distribution Center. Sending back orders for changes that need to be made. Handle inbound calls on product availability, allocations on Hot orders and backorders for on time delivery. Checking emails frequently for new situations with customers and deliveries to achieve timely solutions.
Requirements
High School Diploma or GED 1 to 3 years of experience in related field. Work proficiently within the Microsoft Office suite of products (Word, Excel & Outlook) and business software (SAP). Previous experience in a manufacturing/warehouse setting is preferred. Ability to calculate and solve basic math equations. Ability to apply principles to solve practical problems. Ability to handle confidential information. Ability to deal with a variety of variables in situations with limited standardization. Ability to interpret a variety of instructions furnished in written, oral or schedule form. Ability to write business letters, summaries and reports. Ability to use and maintain fax machines, copiers and printers Strong interpersonal and communication skills
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
This is an exciting opportunity within a small and friendly doctor’s surgery for an apprentice to learn all aspects of the surgery’s Administration and Reception duties.
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining security in accordance with Practice protocols, when necessary
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste collection companies
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
This list is not exhaustive.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:Great potential to progress into a permanent position for the right candidate.Employer Description:Maybush Medical Centre is a well-established practice that has operated in the locality for over 100 years. The original surgery was situated in a small terrace property at the head of Regent Street in Belle Vue, until it moved into new purpose built premises on Portobello Road in 1997. In 2019, the premise was extensively renovated to bring the then outdated building up to new modern healthcare standards
We have approximately 9,000 registered patients, and we are 1 of 37 GP Practices in the district of Wakefield caring for a total population of more than 3300,000 residents, some of which are the most deprived neighbourhoods in the UK with a lower than average life expectancy.
The Practice has seen many changes in GP partnerships over the years, but in December 2017, Dr A Hayat & Partners acquired the NHS contract and are now responsible for the leadership and management of the business which operates as Maybush Medical Centre.Working Hours :Monday to Friday; 30 hours a week on a two-week rota
Week one 12:00 - 18:30pm (inc 30 min break)
Week two 08:00am - 14:30 (inc 30 min break)Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Caring,Can Do Attitude....Read more...
