A new opportunity has become available for a Dental Receptionist to join an established, fully PVT, independent practice located in Potters Bar, Hertfordshire. Start date - As soon as possible.This role is to work part time, Tuesdays, Thursdays and Fridays. Working hours will be 08:30 – 17:30 each day with 1 hour for lunch. Consisting of 2 surgeries, they are fully equipped and computerised using Software of Excellence. Digital X-rays, iTero Scanners, Laser Machines, ISSTEM Implant systems on site. Experience required- Must have previous Medical/Health/Dental Receptionist experience. Salary - £14 - £15.50 per hour – Dependent on experience. Benefits- After 3 months of service – Birthday off, 1 Dental Check Up & Hygiene session per year.- CPD Costs paid. - Annual GDC costs paid (if GDC registered)No free parking on site. There is a Pay and Display car park within 1 minute walk of the practice (£7-8 for full day use).Overground station Potters Bar within 10-15 minutes walk of the practice.....Read more...
This is your opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship with Tempdent, alongside Dental Receptionist specific training. You’ll develop the skills needed to provide excellent patient service and support the smooth running of a busy dental practice.
Key duties may include:
Greeting patients and welcoming them into the practice
Managing appointment bookings and diary systems
Handling patient enquiries both in person and over the phone
Processing payments and maintaining accurate patient records
Supporting the dental team with administrative tasks
Ensuring a positive patient experience from arrival to departure
Maintaining confidentiality and professionalism at all times
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:Possibility of a full time role after the completion of the Apprenticeship and progression within the practice.Employer Description:This welcoming dental practice supports apprentices with ongoing training and opportunities for professional development within dental administration and practice management.Working Hours :Monday to Friday 8am-5.30pm one hour lunch.Skills: Administrative Skills,Attention to Detail,Customer Care Skills,Initative,IT Skills,Non judgemental,Organisational Skills,Problem Solving Skills,Teamworking,Communication Skills,Professionalism,Telephone Skills,Time Management....Read more...
This is your opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship with Tempdent, alongside Dental Receptionist specific training. You’ll develop the skills needed to provide excellent patient service and support the smooth running of a busy dental practice.
Key duties may include:
Greeting patients and welcoming them into the practice
Managing appointment bookings and diary systems
Handling patient enquiries both in person and over the phone
Processing payments and maintaining accurate patient records
Supporting the dental team with administrative tasks
Ensuring a positive patient experience from arrival to departure
Maintaining confidentiality and professionalism at all times
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:Possibility of a full-time role after the completion of the apprenticeship and progression within the practice.Employer Description:This welcoming dental practice supports apprentices with ongoing training and opportunities for professional development within dental administration and practice management.Working Hours :4 days a week between Monday - Friday 8.45am-5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Telephone,Time Management....Read more...
This is your opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship with Tempdent, alongside Dental Receptionist specific training. You’ll develop the skills needed to provide excellent patient service and support the smooth running of a busy dental practice.
Key duties may include:
Greeting patients and welcoming them into the practice
Managing appointment bookings and diary systems
Handling patient enquiries both in person and over the phone
Processing payments and maintaining accurate patient records
Supporting the dental team with administrative tasks
Ensuring a positive patient experience from arrival to departure
Maintaining confidentiality and professionalism at all times
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:Possibility of a full-time role after the completion of the apprenticeship and progression within the practice.Employer Description:This welcoming dental practice supports apprentices with ongoing training and opportunities for professional development within dental administration and practice management.Working Hours :30-40 hours per week. Shifts to be confirmed, but within Monday to Saturday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Telephone,Time Management....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:Level 2 Customer Service Practitioner, including Functional Skills if required.Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts TBC - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:Level 2 Customer Service Practitioner apprenticeship standard:
Functional Skills (if required)
Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed. Full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:Level 2 Customer Service Practitioner apprenticeship standard:
Functional Skills (if required)
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed. Full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
An opportunity has arisen for a Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.
As a Service Advisor, you will act as the key link between customers and the workshop, combining service reception duties with parts coordination in a fast-paced setting.
This role offers a competitive salary plus performance based OTE and benefits.
You will be responsible for
? Acting as the first point of contact for aftersales customers, managing enquiries from booking through to vehicle collection
? Providing clear and accurate updates by translating technical workshop information into customer-friendly communication
? Delivering a high standard of customer care across telephone and face-to-face interactions
? Advising on and promoting suitable additional services and products with integrity
? Managing parts enquiries, sourcing components using manufacturer systems and ensuring correct identification
? Maintaining stock control, processing orders, deliveries, returns, and core parts efficiently
? Supporting workshop operations by ensuring timely availability of required parts
? Working collaboratively with colleagues to ensure a smooth and efficient aftersales process
What we are looking for
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
? Prior experience within a franchised dealership environment
? Familiarity with dealer management systems or similar automotive platforms
? Strong organisational skills with the ability to multitask effectively
? A proactive and customer-focused approach
? Full UK driving licence
What's on offer
? Competitive salary
? Performance-related bonus structure
? 25 days holiday plus bank holidays
? Workplace pension scheme
? Refer a friend rewards
? Ongoing manufacturer-led training and development opportunitie....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
️Receptionist and Visitor Coordinator Southwark, SE15 Visitor Focused Service Environment Pay Rate: £14.50 per hourTudor Employment Agency is proudly recruiting for a Receptionist & Visitor Coordinator for the smooth running of a busy reception desk and visitor centre at a Waste Management Facility.Why Apply?
Full-time temporary roleMonday–Friday working pattern40 hours per weekSupportive team environment
Responsibilities:
Managing all site visits and meeting bookings, including allocating meeting rooms for colleagues and organising catering as requiredSetting up and maintaining tour equipment and PPEManaging all deliveries to site, including receiving and directing deliveries to the correct teamActing as Fire Warden and First Aider for the Reception areaAssisting the Support Services Team Leader by providing internal communication and staff engagement activities for the contract as requiredBuilding effective working relationships with colleagues Nationwide to meet the demands of the roleActing as the first point of contact for all visitors, including wider site staff, corporate clients, council and government bodies, and school groups, ensuring they are welcomed, inducted, and directed appropriatelyManaging enquiries received via the reception mailboxDelivering staff activities planned for the contract as directed by the Support Services Team LeaderProviding site tours for visitorsProviding cover and support for the activities of the Support Team as directed by the Support ManagerComplying with all Health and Safety policies and procedures
What We’re Looking For:
Good communication and interpersonal skillsStrong time management and organisational skillsExcellent standard of written and spoken EnglishGeneral switchboard experience or handling demanding inbound enquiries
Working Hours: 8.30am – 5pmInterested? Call our Commercial team: 01922 725445 ext. 1004 Email: commercial@tudoremployment.co.uk ️ Apply online: https://tinyurl.com/ONLINECOMTEMP1You can browse all our roles at www.tudoremployment.co.uk#TeamTudor looks forward to hearing from you!....Read more...
What you’ll do:
Be the first point of contact for visitors and enquiries
Support admin tasks across Admissions and Reception
Help with events like Open Evenings and Enrolment
Keep systems organised and up to date
Training Outcome:
Administrative Assistant
Receptionist
Customer Service
Employer Description:East Surrey College (part of Orbital South Colleges) is a successful vocational college situated in Redhill, Surrey between Croydon and Gatwick welcoming students from a wide geographic area. We deliver a wide variety of full-time study programmes for young people and a range of full and part-time qualification and non-qualification courses for adults, including evening and Saturday courses. Our full-time study programme offer for 16-18s also includes a range of T Levels.Working Hours :Monday to Friday, 08:45 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Functional Skills (if required)
On and off-the-job training and location to be confirmed
Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed. Full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
A new opportunity has become available for a Dental Nurse / Receptionist to join a well established, fully PVT practice located in Potters Bar, Hertfordshire.Start date – As soon as possible.This role is to work Tuesdays, Thursdays, Fridays and Saturdays.Working hours are 08:30 – 17:30 each day with 1 hour for lunch.Consisting of 2 surgeries, they are fully equipped and computerised using Software of Excellence. Digital X-rays, iTero Scanners, Laser Machines, ISSTEM Implant systems on site.Experience Required:The practice are ideally looking for somebody who is GDC registered, however could consider a Trainee Dental Nurse with minimum 12 months experience in UK practice. Candidates must be comfortable and happy with both Nursing and Reception duties.Salary:Between £15 - £17 per hour, dependent on experience.Benefits:- After 3 months of service – Birthday off, 1 Dental Check Up & Hygiene session per year.- CPD Costs paid.- Annual GDC costs paidNo free parking on site. There is a Pay and Display car park within 1 minute walk of the practice (£7-8 for full day use).Overground station Potters Bar within 10-15 minutes walk of the practice.....Read more...
This is an exciting role for an enthusiastic and able individual to train as a dental nurse. You will be completing a wide range of duties involved with assisting the dentist in the care of customers. These will include:
Chairside assistance – passing instruments to the dentist
Updating patient records as instructed by the dentist
Setting up and preparing the surgery
Maintaining high standards of cleanliness and infection control
Keeping patient information confidential
Following all workplace policies and procedures
You will also be required to perform a Receptionist service to customers, booking appointments and welcoming patients
Training:Dental Nurse GDC 2023 L3 Apprenticeship Standard.
This is a work-based qualification with weekly (Wednesday) timetabled classes.Training Outcome:Subject to a successful apprenticeship, you may be offered employment by the dental practice on a permanent basis.Employer Description:Stonemount Dental Practice in Higher Blackley, Manchester is a family orientated dental practice which was established over 50 years ago.We aim to provide you with high quality dental care in a safe and friendly environment.Our highly trained staff use the latest technologies and materials to provide you with the best dental care.We offer full range of cosmetic and general dentistry to all patients in a relaxed and homely atmosphere.Working Hours :Monday: 8.45am -5.30pm.
Tuesday: 8.45am-5.30pm.
Wednesday: College.
Thursday: 8.45am-5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
An opportunity has arisen for a Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.
As a Service Advisor, you will act as the key link between customers and the workshop, combining service reception duties with parts coordination in a fast-paced setting.
This role offers a competitive salary plus performance based OTE and benefits.
You will be responsible for
* Acting as the first point of contact for aftersales customers, managing enquiries from booking through to vehicle collection
* Providing clear and accurate updates by translating technical workshop information into customer-friendly communication
* Delivering a high standard of customer care across telephone and face-to-face interactions
* Advising on and promoting suitable additional services and products with integrity
* Managing parts enquiries, sourcing components using manufacturer systems and ensuring correct identification
* Maintaining stock control, processing orders, deliveries, returns, and core parts efficiently
* Supporting workshop operations by ensuring timely availability of required parts
* Working collaboratively with colleagues to ensure a smooth and efficient aftersales process
What we are looking for
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Prior experience within a franchised dealership environment
* Familiarity with dealer management systems or similar automotive platforms
* Strong organisational skills with the ability to multitask effectively
* A proactive and customer-focused approach
* Full UK driving licence
What's on offer
* Competitive salary
* Performance-related bonus structure
* 25 days holiday plus bank holidays
* Workplace pension scheme
* Refer a friend rewards
* Ongoing manufacturer-led training and development opportunities
* Employee-focused benefits including staff discounts across services and products
This is a fantastic opportunity for someone looking to build on their experience within a structured and supportive environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
PRACTICE MANAGER REQUIRED IN SALISBURYWe are seeking a dynamic and experienced Dental Practice Manager or experienced Head receptionist who would like to progress to management, to join our established private practice.This is an exciting opportunity for a highly motivated individual with strong leadership skills and a passion for delivering exceptional patient care.In this role, you will be responsible for overseeing the daily operations of the practice, ensuring a smooth and efficient workflow while upholding the highest standards of professionalism and service. You will work closely with the Business Manager to track performance metrics, monitor practice growth, and implement innovative marketing strategies.The role is full time would consider Part time also.Monday to Thursday: 8.30am - 6pmFriday: 8.30am - 5pmSalary: from £18.00 an hour depending on experienceKey Responsibilities:• Provide effective leadership and support to the dental team• Oversee daily operations, including staff scheduling and training• Ensure compliance by implementing and maintaining practice policies and procedures• Manage invoicing and financial operations of the practice• Supervise the full patient journey, including diary and appointment managementKey Skills & Attributes:• Strong organisational abilities and outstanding communication skills• A proactive mindset with a passion for driving practice growth and enhancing financial performance• Familiarity with Dentally dental software is advantageousAbout the Practice:We are a well-established, three-surgery private dental practice located in Salisbury. Our team is friendly, and committed to supporting each other in delivering the highest quality care to our patients.What We Offer:• Monthly travel assistance allowance• A paid day off to celebrate your birthdayBenefits:• Company pensionExperience:• Dental Practice Management: 1 year (preferred)....Read more...
As a Hairdressing Apprentice, you will support the smooth running of the salon while developing your skills in a professional environment.
Key responsibilities include:
Salon Floor Support:
Sweeping, cleaning, and maintaining a tidy and organised workspace
Client Greeting:
Welcoming clients warmly and ensuring they feel comfortable on arrival
Refreshments:
Preparing and serving drinks such as tea, coffee, and other non‑alcoholic refreshments as requested
Telephone Duties:
Answering calls and taking accurate messages or detailed information when the receptionist is unavailable
General Cleaning:
Carrying out all required cleaning tasks across salon, staff, and storage areas to maintain high hygiene standards
This role is ideal for someone enthusiastic, reliable, and eager to begin their career in hairdressing with hands‑on experience in a busy salon.Training:Hairdressing Professional Level 2.
Attendance at Milton Keynes College Support from the employer for your learning, development and personal growth.Training Outcome:A permanent position may be on offer upon successful completion of the apprenticeship.Employer Description:Our mission: That absolutely every person who passes through our doors gets a truly exceptional level of service and experience. Feel our vibe the moment you arrive. From the warm greeting at our gorgeous reception (including hellos from our salon dogs, Margot & Maisie), through to the exceptional service from all our talented stylists. You won’t forget your time here. Our top priority is to build a long-lasting relationship of trust, honesty, and integrity with every guest. And, although we offer the ultimate hairdressing experience through our award-winning expertise, we also imbue everything we do with wellbeing and fun. We believe, if you feel good, your hair will reflect that. That’s our vision. It runs through everything we do, from how we create our services to how we designed our salon. So step inside!Working Hours :Opening hours:
8.45am to 6pm Monday, Tuesday, Thursday and Friday
10am - 9pm Wednesday
8am - 2.45pm Saturday.Skills: Communication,Attention to detail,Organisation,Customer care,Problem solving,Presentation,Teamwork,Creative,Non‑judgemental....Read more...
Bring your compassionate and caring nature into a role where you will support a local organisation in providing front line reception support to a busy and diverse department. In the Receptionist / First Aid Support role you will be responsible for:
Delivering front line customer service support to the department ensuring internal and external customers are kept up to dateAnswering the phones, directing calls and taking messages, dealing with queries and complaints whilst resolving any issues that may occurAdministration duties including maintaining records, handling confidential data and responsible for the incoming and outgoing postal dutiesProviding first aid support where required, ensuring the wellbeing of visitors and staff following appropriate procedures
If you have the following skills and experience we would love to hear from you:
Previous reception & administration experienceExcellent customer service & communication skills with a compassionate and caring natureFirst Aid trained / qualifiedStrong knowledge of confidentiality and data protectionAbility to adapt to changing environments and working within a diverse roleA current DBS certificate (advantage)
This is a temporary role to approx. end May 2026 but will be reviewed. You'll be working part time hours, Wednesday's and Thursdays 8:00 am to 15:00pm. The role will be based in their offices near Colwyn Bay, on an hourly rate of £12.71 per hour PLUS weekly pay, holiday accrual and discount off your Ffit Conwy membership.If you have a passion for helping people then please get in touch today!....Read more...
We are looking for a Receptionist/Administrator to manage the front desk and be the welcome to clients and carers. You will work towards a Level 3 Business Administration qualification.
'Front of house' reception, interacting with staff and customers
Answering the phone and transferring to the relevant person
Administration support to the office staff
Liaising with care staff and customers
Learning and using an electronic care management and rostering system
Database maintenance
Human resources support
Responding to queries promptly
Organising candidate interviews
To work as a part of the whole team and independently when required to maximise the quality and efficiency of the team
To champion our mission statement within the office and to be accountable for the development, evidencing and modelling of values-based behaviours amongst all staff
To ensure our recruitment process meets performance targets and that compliance processes are completed on time, in accordance with the regulatory framework
To undertake project work or special tasks in accordance with business requirements
Additional Information:
You could make a real difference to people’s lives in your local community. This is a great opportunity to develop your career within the social care industry.
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time (minimum 6 hours weekly) will be dedicated towards training and learning new skills.
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.Training Outcome:Great prospects for progression to a full-time position for the right candidate.Employer Description:DCK Care Limited is a care and support service in Nottingham, UK. The company aims to provide community-based friendly service within Nottingham city, Nottinghamshire County and surrounding areas such as Leicestershire, Derby City and Derbyshire. We are a family company dedicated to improve the quality of life for all the people who will be entrusted into our care through the provision of friendly, respectful, personal centred service that treats everyone as an individual.Working Hours :Monday to Friday 9am to 5pm. Half hour lunch. 37.5 hours per week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good time keeping,Excellent interpersonal skills,Excellent English skills,Excellent telephone manner,Reliable and honest....Read more...
Key duties and responsibilities:
Gain work experience as a receptionist and in clerical and administrative procedures
To support the clerical team across the different modalities in Imaging
To assist with the day-to-day work on reception, including meeting, greeting, registering new patients and checking in patients on EPIC
Entering referrals on the system
Booking patient appointments
Perform basic administrative tasks, including upkeep of records. This could include photocopying, printing, scanning, preparation and circulation of documents
To use IT systems in line with the trust policies and procedures on data protection and confidential filing system, both manually and electronically
To assist with communications by responding appropriately to telephone, email and other enquiries
To undertake any other clerical duties as required
Provide comprehensive support to the senior team, including diary management, coordinating and arranging meetings and taking minutes
Rotation through other admin areas within radiology to gain knowledge and understanding of the Imaging service as a whole
Communication Requirements:
To modify and adapt communication methods to a range of situations using appropriate verbal or communication skills effectively
To welcome and treat everyone (patients, relatives and colleagues within the Trust) in a friendly and courteous manner, presenting a good image of yourself through your attitude, behaviour and appearance
Liaise with colleagues regarding matters outside of your control
Liaising with other modalities within imaging and working in those areas in a similar role as required
Email correspondence with patients, their representatives, colleagues within the Trust or outside providers
Additional Requirements:
To use decision making skills and prioritise your workload, adapting to changing needs and updating skills as required
To follow standard operating procedures and processes, which include competency standards
To produce work of the quality and quantity required, ensuring that standards of the Trust and the department are met
Ensuring that deadlines are met and that all appointments are within the government and trust target times
To ensure that the working environment is safe and of a professional appearance. Taking appropriate action to report any problems, organising repairs/collection of waste and maintaining efficient and effective use of resources
To work effectively and efficiently, recommending alternative ways of working, and to share ideas with others in order to improve service delivery and transformation
Training:
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification
You will study a Customer Service Practitioner Level 2 qualification over 18 months
You will receive a minimum of 6 hours of your work time completing ‘Off the Job’ (OTJ) training. This time will be allocated to you to complete either at work or you may study from home (at the manager’s discretion)
Additional training will be given in the workplace
Training Outcome:
Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment
You will be supported by a dedicated apprenticeship team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us, with opportunities to gain higher qualifications
Employer Description:Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.Working Hours :Monday to Friday, normal office hours, times to be discussed and agreed (i.e., 8.00am to 4.00pm / 8.30am to 4.30pm / 9.00am to 5.00pm).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience,Enthusiasm,Positive work ethic,Keen to learn,Motivated,Flexible,Understand confidentiality,Punctual....Read more...
