Part-Time Receptionist / Telephonist Accrington / 18 hrs Wednesday , Thursday & Friday
Our client, a busy legal practice in Accrington, is seeking a friendly, organised, and professional part-time Receptionist / Telephonist on a part time job share basis.
Hours Part-Time Job Share
- Wednesday: 12.30pm 5.00pm
- Thursday: 9.00am 5.00pm
- Friday: 9.00am 5.00pm
Key Responsibilities
- Welcome visitors and ensure their safety.
- Operate the switchboard, take messages, and manage the answering service.
- Handle incoming and outgoing post, including logging and recording costs.
- Provide photocopying and document scanning support.
- Keep Reception, Waiting Room, and office approach tidy.
- Assist with file management and closure.
About the Ideal Candidate
- Warm and responsible with a sense of humour.
- Positive, proactive, and disciplined with excellent telephone manner.
- Discreet, diplomatic, and GDPR-compliant.
- Sympathetic, client-focused, and team-oriented.
- Dog-friendly
- Experience in a Solicitors practice is desirable but not essential.
If this opportunity interests you, please get in contact with Tracy on 0161 9147 357 or e-mail t.carlisle@clayton-legal.co.uk.
....Read more...
Experienced Receptionist & Private Patient Co-ordinatorPrivate Doctors’ surgery in North Leeds LS8Salary circa £14-16 ph dependent on skills and experienceHours midday – 6pm daily Monday to Friday with Saturday hours to be discussedSite based no hybrid workingOur client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced receptionist/private patient co-ordinator to join their existing team.Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.The role will include, but is not limited to:
Care of patients in reception and waiting areaAnswering phone calls and emailsPatient appointment schedulingDaily diary managementPreparation and filing of patient notesGeneral Housekeeping in reception, waiting areas and WCs Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packsFollow up telephone calls to patient
Responsible for screening calls to risk assess patients prior to arranging their appointmentProvide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience:
Excellent customer service, interpersonal and communication skillsOutstanding listening skills and ability to empathise with patients’ needs and concernsAppropriate sense of discretion in dealing with varied and difficult situationsAbility to convey a positive attitude in all dealings with others, whether patients or staff membersAbility to work as a team memberTreats patients and co-workers with respectAbility to effectively prioritise calls from patients to ensure appropriate action/schedulingAbility to manage multiple tasks simultaneouslyExcels under pressureHighly motivatedExceptional personal organisational skillsIT skillsAttentive to detailGood problem solving skills
If you feel that your skills and experience match the role criteria, please send your CV by return. INDLS ....Read more...
Care Home Receptionist – Redbridge, LondonLocation: Chestnut Manor Care Home, 63 Cambridge Park, London, E11 2PRSalary: £12.21 per hourHours: 22.5 hours per weekShifts: 8.30am to 4.30pm, three shifts over seven (including alternate weekends) / Shift pattern to be discussed at interviewJob Type: PermanentCome and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgateWe are looking for a compassionate and caring Receptionists to join our family at Chestnut Manor Care Home. As our front-of-house Receptionist, you will be the first point of contact for all visitors, residents, and team members. You will provide a warm Westgate welcome and be the friendly face that makes everyone feel at home from the moment they arrive.If you are passionate about making a difference and want to be part of an exciting new venture, we would love to hear from you!Why work at Westgate?
Equal pay for young workers who are paid the same as staff aged 25+Improve your financial wellness and flexibility with Wagestream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shopsAccess to the Blue Light Card (employee discount scheme)Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work SchemeRefer a Friend Scheme - earn up to £500 for a successful referral!Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social eventsSupport in achieving additional qualifications, including nationally recognised qualificationsAccess to financial and wellbeing support through The Care Workers Charity Comprehensive staff induction with free training and professional development
About the role:
Provide a warm and professional welcome to residents, families and visitorsManage incoming calls and direct them appropriatelyHandle inquiries and provide accurate information about the care home’s servicesSchedule and coordinate appointments, tours and meetingsMaintain a clean, organised and welcoming reception areaAssist with administrative tasks such as mail sorting and data entryLiaise with staff across all departments to ensure smooth daily operations of the homeRespond promptly and effectively to emergencies or unusual situations
About you:
Previous experience in a receptionist or front-of-house role, ideally in a luxury care home settingOutstanding interpersonal and communication skillsA polished and professional demeanourStrong organisational skills with the ability to multitask effectivelyProficiency in Microsoft Office and other relevant softwareA proactive and problem-solving approachEmpathy and understanding when engaging with elderly residents and their families
We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within working days, please assume that your application has been unsuccessful.Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.WGHROB....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will be the main point of contact for customers, coordinating service bookings and supporting workshop operations.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus £4,000 performance-based bonus.
You will be responsible for:
? Managing customer bookings and providing timely updates on vehicle progress
? Processing work authorisations and ensuring accurate invoicing
? Maintaining vehicle records and service history efficiently
? Overseeing workshop diary to optimise capacity and utilisation
? Ensuring all post-service follow-ups are completed and customer satisfaction is maintained
? Coordinating MOT bookings and verifying test documentation
? Ordering parts and arranging sub-contracted work where necessary
? Supporting overall service operations to enhance the reputation of the organisation
? Promoting additional workshop services and repairs where appropriate
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator
? Proven experience in an automotive service environment.
? Possess experience working with either HGV or light commercial vehicles.
? Basic technical knowledge of commercial vehicles.
? Strong customer service and communication skills.
? Ability to multitask in a fast-paced environment.
? Strong organisational and administrative skills with attention to detail
Shifts:
? Monday - Friday:9am - 6pm
? 1 in 4 Saturday: 8am - 12pm (additional salary paid at 1.5)
What's on offer:
? Competitive salary
? Annual bonus based on performance
? Generous annual leave including bank holidays,
? Cycle-to-work scheme
? Free on-site parking
? Personal accident cover
? Corporate uniform
? Referral bonus
? Pater....Read more...
An excellent opportunity has arisen for an experienced Service Advisor to join a well-established car dealership representing several well-known automotive brands and offering a comprehensive range of services.
As a Service Advisor, you will be the first point of contact for customers, ensuring smooth and professional after-sales service experience.
This full-time permanent role offers a salary range of £27,500 - £33,000 and benefits.
You Will Be Responsible For:
? Acting as the primary contact for customers, both face-to-face and over the phone, always ensuring a friendly and professional service
? Coordinating service bookings and communicating effectively with both customers and internal teams to ensure efficient workflow
? Proactively identifying opportunities to promote additional products and services such as service plans and vehicle health checks
? Building and maintaining strong working relationships with suppliers, customers, and colleagues to support seamless operations
? Managing administrative tasks with accuracy, including updating systems and processing documentation
What We Are Looking For:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
? Previous experience within a franchised car dealership.
? Confident IT skills with the ability to quickly learn internal systems
? Excellent verbal and written communication abilities
? A full, valid UK driving licence is required
What's On Offer:
? Competitive salary
? Performance-related bonus opportunities
? Company car
? Company pension scheme
? Generous holiday entitlement, increasing with service
? Access to manufacturer training and ongoing professional development programmes
? Health, wellbeing and discount membership scheme
? Employee discounts and recognition awards
? Inclusive company culture with regular staff events and long-service celebrations
This is a fantastic opportunit....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday- Friday
(08:30- 17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday (08:15 - 17:30) Friday (08:30 - 17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit.
The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose, in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (08:30-17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing throughout the whole practice.
Customer Service:
Ensure the patient's journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients, whether it be in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently, and all emails responded to.
Accurately update and protect patient information, including on the patient electronic database.
Book the next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept as full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when it's returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day).
Ensure that the toilets are checked daily and are clean and tidy and they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (between 08:30-17:00).Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :x4 Days P/Week - Between Monday-Friday (08:15-17:30) - 16:30 On Fridays.Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Thursday(08:15-17:30) Friday(08:15-16:45).Skills: Communication skills,IT skills,Attention to detail....Read more...
Bodyshop Customer Advisor Trafford Park, Manchester Up to £30,000
Join a trusted, family-run accident repair centre with a reputation for excellence! My client, who have been established since the early 90s, is a North West-based, independent, family-run business that works alongside the UKs leading manufacturers, insurers, and fleets. They pride themselves on quality workmanship, manufacturer approvals, and preferred insurer status all delivered with a friendly, supportive team culture.
I am looking for a motivated and organised Bodyshop Customer Advisor to be the first point of contact for their customers. In this role, youll help keep our busy repair centre running smoothly and ensure every customer receives the high level of service they expect.
What youll be doing:
- Managing all bodywork administration and receptionist duties
- Booking and overseeing the courtesy car diary
- Coordinating the recovery drivers diary
- Handling customer call-backs and enquiries
- Maintaining up-to-date knowledge of bodyshop procedures and clearly communicating these to customers
What were looking for:
- Experience in a busy accident repair centre, ideally with Autoflow experience
- Excellent organisational and administration skills
- Great communication skills and a positive, enthusiastic approach
- A strong attention to detail and focus on quality
Working hours:
- MondayThursday: 8:30am 5:30pm
- Friday: 8:30am 4:15pm
- No weekend work
If youre an organised, people-focused individual who enjoys working in a fast-paced environment, wed love to hear from you!
To apply, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Bodyshop Advisor £30,000 Bodyshop Manchester
Bodyshop Advisor, Bodyshop Administrator, CSA, Customer Service Advisor....Read more...
An excellent opportunity has arisen for an experienced Service Advisor to join a well-established car dealership representing several well-known automotive brands and offering a comprehensive range of services.
As a Service Advisor, you will be the first point of contact for customers, ensuring smooth and professional after-sales service experience.
This full-time permanent role offers a salary range of £27,500 - £33,000 and benefits.
You Will Be Responsible For:
* Acting as the primary contact for customers, both face-to-face and over the phone, always ensuring a friendly and professional service
* Coordinating service bookings and communicating effectively with both customers and internal teams to ensure efficient workflow
* Proactively identifying opportunities to promote additional products and services such as service plans and vehicle health checks
* Building and maintaining strong working relationships with suppliers, customers, and colleagues to support seamless operations
* Managing administrative tasks with accuracy, including updating systems and processing documentation
What We Are Looking For:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Previous experience within a franchised car dealership.
* Confident IT skills with the ability to quickly learn internal systems
* Excellent verbal and written communication abilities
* A full, valid UK driving licence is required
What's On Offer:
* Competitive salary
* Performance-related bonus opportunities
* Company car
* Company pension scheme
* Generous holiday entitlement, increasing with service
* Access to manufacturer training and ongoing professional development programmes
* Health, wellbeing and discount membership scheme
* Employee discounts and recognition awards
* Inclusive company culture with regular staff events and long-service celebrations
This is a fantastic opportunity to join a thriving automotive business where your contribution will be valued and rewarded.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will be the main point of contact for customers, coordinating service bookings and supporting workshop operations.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus £4,000 performance-based bonus.
You will be responsible for:
* Managing customer bookings and providing timely updates on vehicle progress
* Processing work authorisations and ensuring accurate invoicing
* Maintaining vehicle records and service history efficiently
* Overseeing workshop diary to optimise capacity and utilisation
* Ensuring all post-service follow-ups are completed and customer satisfaction is maintained
* Coordinating MOT bookings and verifying test documentation
* Ordering parts and arranging sub-contracted work where necessary
* Supporting overall service operations to enhance the reputation of the organisation
* Promoting additional workshop services and repairs where appropriate
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator
* Proven experience in an automotive service environment.
* Possess experience working with either HGV or light commercial vehicles.
* Basic technical knowledge of commercial vehicles.
* Strong customer service and communication skills.
* Ability to multitask in a fast-paced environment.
* Strong organisational and administrative skills with attention to detail
Shifts:
* Monday - Friday:9am - 6pm
* 1 in 4 Saturday: 8am - 12pm (additional salary paid at 1.5)
What's on offer:
* Competitive salary
* Annual bonus based on performance
* Generous annual leave including bank holidays,
* Cycle-to-work scheme
* Free on-site parking
* Personal accident cover
* Corporate uniform
* Referral bonus
* Paternity pay (full 2 weeks)
* Additional leave for service loyalty
* Pension scheme and salary sacrifice options
* Health and wellbeing support including mental health first aiders
* Support for career development and multi-manufacturer training
This is a fantastic chance to progress your career with a leading commercial vehicle service provider!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Main Responsibilities:
Greeting clients and visitors in a professional and friendly manner
Answering incoming phone calls, directing them to the right person or taking accurate messages
Handling post: opening, scanning, and distributing incoming mail; preparing and sending outgoing post
Assisting with new matters, including setting up files for new clients (both paper and electronic)
Providing general office support, such as scanning, photocopying, filing, and data entry
Maintaining a tidy and welcoming reception area and ensuring meeting rooms are ready for appointments
Supporting the wider team with day-to-day administrative tasks as needed
Working towards and completing your apprenticeship qualification
Training:
Training will take place in the workplace, with visits and support support from a dedicated subject Skills Coach
Training Outcome:
Up on completion of the apprenticeship, opportunities for further learning and development can be considered. Including possible advancement to a Level 3 apprenticeship
Employer Description:We are a small, friendly solicitor’s firm dedicated to providing a professional and personal service to our clients. We take pride in creating a welcoming environment where clients feel comfortable and supported from the moment they walk through the door.
We’re now looking for a receptionist to join our team, someone who enjoys helping others, is organised, and can bring warmth and professionalism to our reception.Working Hours :Monday - Friday, 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Friendly and approachable....Read more...
Join AV Autos, a family-run garage based in South London, specialising in MOTs, servicing, diagnostics and vehicle maintenance and repairs. Our team are fully qualified technicians, applying honest advice and top quality workmanship to build trust and deliver value to every customer.We are looking for a dedicated and organised Garage Receptionist/Admin Assistant to join our car mechanic's garage in Beckenham/Sydenham. As the first point of contact for our customers, you will play a crucial role in providing exceptional service by managing vehicle bookings using our garage software, dealing with customer inquiries, and handling after-sales correspondence.Salary: £13.20-£15.00 per hour, depending on experience of working in a garage environment. Potential to progress with experience and performance.Plus monthly profit share, between £100-£700 per month.Working Hours: 8am-3pm Monday-Friday. One hour's lunch break between 12 and 1pm.Overtime available during busy periods. ResponsibilitiesCustomer Interaction- Greet customers in a welcoming and professional manner.- Answer phone calls and respond to customer inquiries.- Provide information about services offered and assist with customer requests. Vehicle Booking and Scheduling- Use garage software to schedule appointments for vehicle services and repairs.- Coordinate with customers to confirm appointment details and gather necessary information.- Maintain an organised booking system and update schedules as needed. After-Sales Correspondence- Customer after-care following services and repairs.- Provide invoices and detailed breakdowns of services rendered.- Address customer inquiries and concerns in a courteous and efficient manner. Administrative Support- Assist with general administrative tasks, including filing and data entry.....Read more...
Ultimately, a Customer Services Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Maintain security by following safety procedures and controlling access via the reception desk (monitor logbooks, issue visitor badges).
Direct visitors to the appropriate person or office.
Answer, screen and forward incoming phone calls.
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, brochures etc).
Provide basic and accurate information in-person and via phone/email.
Receive, sort and distribute daily mail/deliveries.
You should have a pleasant personality.
You should be able to deal with situations in a timely and effective manner, while streamlining office operations.
Training:Level 2 Customer Service Practitioner apprenticeship standard, which includes:
Level 1/2 Functional Skills in maths and English (if required)End-Point Assessment (EPA)
Regular training and development sessions to meet the needs of the employer and the apprentice.
Training Outcome:There is an opportunity for progression on to a higher-level qualification.Employer Description:Goodwin Family Hubs want to improve outcomes for children and their families in order to reduce inequalities, whether that’s in child and family health, life chances, parenting skill, child development and/or school readiness.
We’re proud to promote the inclusion of all children and their families and carers; and aspire to create a safe and nurturing environment for all.Working Hours :Family Hub Reception operates a two-shift pattern
Monday – Thursday, 8.00am - 4.00pm or 9.00am - 5.00pm, with 30-minute lunch break.
Friday, 8.30am - 4.30pm, with a 30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
DENTAL NURSE/RECEPTIONIST REQUIRED IN WIGSTON FOR A FULLY PRIVATE PRACTICE To work Full time, Part time will also be consideredStarting ASAPWorking Hours: 9am- 6pm with 1 hour unpaid lunchPay is based upon experience and will be discussed further at an interview stage KPI Bonus available annual gross if targets are met and further 5% if practice hits its targetGDC and Indemnity paid for by the practiceDental compliance made easy CPD course paid for by the clinic Private dental care provided for the employee/facial aesthetics offered at costPractice information:3 surgeries, SOE software in placeDigital X-rays, CBCT Scanners, iTero Scanners on siteParking availableTrain station is a 5 minute walk awayWe are a 5 star google review, award winning fully private dental clinic in the south of Leicester, offering a full range of dental and cosmetic treatments including implants, invisalign, anti-wrinkle treatments, sedation and much more.A rare opportunity has arisen at our practice to become part of our amazing and loyal team. We are looking to expand and grow our business, so we are looking for a hard working, enthusiastic, positive and motivated individual with high standards of dental nursing. You will need to be punctual, organised and have initiative to work by yourself as well be part of an efficient and friendly team to provide the best care for our patients.Our gold standard of cross infection protocols are always of high priority, therefore applicants will be required to maintain this and complete annual training to keep up to date.The job role is for a qualified dental nurse, where experience with implants, invisalign and intravenous sedation would be preferred, but not essential.Ideally we would like someone able to cope with a busy clinical environment, as well as provide excellent customer service with a smile when covering reception. SOE/Exact software experience would also be of benefit when helping out at front desk. In house training can be provided to help you with these systems if you are unfamiliar.....Read more...
Act as the first point of contact for parents and visitors arriving at the school
Deal with telephone and face-to-face enquiries efficiently and in a professional and supportive manner
Seek support from other colleagues where necessary to respond to complex enquiries
Respond to messages promptly and accurately, passing on information to relevant staff members as necessary
Assist staff and pupils with the information and support they need
Control access to the school in line with the school’s safeguarding procedures, including signing-in visitors, checking identification as necessary, issuing passes and notifying them of safeguarding and safety procedures
Write and send email responses that are professional and uphold the school’s vision and values
Update and distribute online and offline communications (e.g. letters, newsletters, social media posts etc) to parents, staff and other stakeholders
Read and follow the relevant school policies
Undertake training required to develop in the role
Ensure all duties and responsibilities are undertaken in line with the school’s health and safety policy
Contribute to the safety of children and young people and protect them from harm
Monitor the late arrival of pupils
Training:Customer Service Practitioner Level 2.Training Outcome:
Progession onto Level 3 Business Admin
Receptionist
Employer Description:King David Primary School is a Modern Orthodox Jewish school. Alongside providing a stimulating and enriching education, we believe nurturing the spiritual, personal, moral, and cultural development of our children is fundamental to all that we do. Through our core values, we aim to create a community of happy and confident children, who are proud of their heritage and faith.Working Hours :8am - 3.30pm Monday to Thursday
8am - 2.30pm Friday
30-minutes lunch
6-hours paid additionally to be agreed
Term time only positionSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
Receptionist/Sales Support Yorkshire Windows Doncaster Part time: 10am-4pm Sat & SunAbout us:Yorkshire Windows are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.About the role:As our Reception/Sales Support Staff, you’ll be the welcoming face that greets our customers and ensures they have a memorable experience. Here’s what your role entails:
Welcome and assist customers: Make every customer feel at home by providing a warm welcome and ensuring their comfort in our showroom.Deliver exceptional customer service: Offer professional, courteous, and personalised assistance to meet the needs of each customer.Build strong relationships: Engage with customers, understand their home improvement needs, and guide them through our wide range of products.Stay Organised: Handle administrative tasks and keep our showroom running smoothly.
Your working hours:This role is perfect for those looking for a work life balance with regular days off and not just living for the weekend!This part-time role is offer 10am-4pm shift on Saturday and Sundays, occasional hours through the week can be offered as cover.Who we’re Looking For:We’re seeking someone who is passionate about customer service and has strong organisational skills. Here’s what we’re looking for:
Previous experience in reception or customer service roles in a showroom is ideal – however full training will be provided.Excellent administrative and organisational abilities.A friendly and approachable demeanour, combined with a professional attitude.
Ready to Join Our Team?If you’re excited about becoming part of our growing company and contributing to our success, we’d love to hear from you! Please submit your CV.Take the next step in your career with a company that values your contributions and offers a supportive, engaging workplace. We can’t wait to welcome you on board! INDLS ....Read more...
Your responsibilities will include greeting clients on arrival and directing them to the appropriate fee earner, managing incoming calls and correspondence, maintaining central diaries, and arranging appointments as required.
You will also provide relief typing and secretarial support when necessary and assist with file management in accordance with the firm’s Quality Procedures Manual, CQS, and Lexcel requirements.
You will provide excellent customer service, schedule and confirm appointments via phone, email and schedulers and receive, sort and process daily mail.
Main duties include but not limited to:
Assistance to partners and other team members, as required
Take ownership of administrative work required to fulfil the efficient running of the director’s schedule
Provide kind, courteous communication while receiving visitors to our office and in working with others in the team
Provide excellent customer service
Schedule and confirm appointments via phone, email and schedulers
Receive, sort and process daily mail
Provide assistance to legal team by preparing draft correspondence and other assistance to paralegals and lawyers, as required
Enter case information into web-based case management system
Maintain reception area and set up rooms for meetings
Provide efficiency in other clerical receptionist duties such as filing (mainly electronically), photocopying, scanning and processing documents
Training:You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington.
The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.
Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.Training Outcome:
Successful completion of the apprenticeship may lead to full-time employment and/ or further training
Employer Description:Freeman Johnson Solicitors have offices in County Durham and North Yorkshire and we have provided legal services to the community for more than 150 years. This heritage has made us a fixture of the local community letting us help individuals and businesses alike with a wide range of legal services. We are proud to have been awarded the Lexcel status which is the Law Society’s award for excellence. Using the latest technology and information systems combined with first-class legal expertise and old-fashioned friendliness we strive to give clients the best service possible.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
As the first point of contact for customers, the Receptionist plays a vital role in ensuring smooth day-to-day operations while gaining valuable skills for future growth within the company.
Duties will include:
Communicating over the telephone and in person with customers, other agencies and colleagues
Managing email inboxes and calendars
Use excellent customer service continuously
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Filing, scanning and archiving documents
Answering incoming calls to the office
Dealing with post
Data entry
Use of bespoke software
Any other admin duties as requested
Assisting with weekly compliance checks such as fire alarm tests, water flushing and temperature checks
As part of this apprenticeship you are required to complete a Level 3 Business Administrator qualification alongside the job role.
We follow a social enterprise model: revenue-generating activities (accommodation / hotels / gyms etc.) help fund our charitable services.
We are committed to inclusivity, adapting services to meet community needs, including strategic priorities of local authorities.Training Outcome:
Potential permanent role for the right candidate
Employer Description:YMCA Dulverton Group is a local community charity. We deliver life changing services to children, young people and families throughout local communities every day.
Based on a social enterprise model, all the income we generate goes back into funding our local community projects and initiatives.
Our vision is ‘to be a leader in transforming communities so that all children, young people and families can truly belong, contribute and thrive.’
Our work covers a wide range of areas including; accommodation, housing advice, counselling, childcare, health advice, youth clubs, volunteering and alternative education.
We are committed to excellence
We have an excellent track record of providing services to people with a range of needs across the county. We regularly adapt our services to help ensure we meet the needs of our community and the strategic priorities of the local authority. We strive to provide a consistent supply of high-quality housing and effective support.
Over 300 people every year use our supported housing, training and wellbeing services. Last year our supported housing team helped nearly 500 people to move on to independent accommodation.Working Hours :Monday- Friday, 9.00am- 5.30pm with an unpaid hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Under the direct supervision of the Practice Manager, working alongside other reception staff you will liase with patients, clients and visitors to the practice, hospitals and statutory organisations throughout the North Yorkshire and Humber areas
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
To direct patients to the appropriate professional, known as signposting
Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions and signposting patients
Receiving and recording requests for home visits
Complete surgery lists and extract patient notes when required
Filing and scanning of medical notes, letters, test results and other correspondence
Registering of new patients on the computer system
Opening and distribution of post
Ensuring that the reception area is left tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters
Assisting the closing and securing of the building at the end of the working day
Comply with all in-house and statutory Health & Safety procedures
Attend training courses in-house and externally to develop expertise and further knowledge
Attend practice meetings
Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the receptionist
It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the practice. The Practice manager and Doctors reserve the right to re-distribute duties and functions amongst members of staff from time to time, and requests for such changes shall not be reasonably refused
Training:
Level 3 Business Administration - 4 days with the employer and day release at college
Location: Quakers Lane Surgery, Quakers Lane, Richmond, DL10 4BB
Training Outcome:
A full-time position may be available upon successful completion of this apprenticeship.
Employer Description:We are a forward-thinking patient-centred practice that prioritises exceptional patient care at the heart of all we do, promoting respect, dignity and understanding for all patients and staffWorking Hours :Monday to Friday between 8am and 6pm including one day at Darlington College.Skills: Communication skills,IT skills,Attention to detail,Team working,Telephone manner,Work with diversity,Confidentiality,Quality of service,Accuracy,Motivated and enthusiastic,Committed to development,Flexible....Read more...
*About the Role*
Are you organised, friendly, and eager to learn?
Do you enjoy helping people, solving problems, and keeping things running smoothly behind the scenes?
This apprenticeship is your opportunity to build valuable professional skills in finance, administration, and customer service, all within a welcoming and supportive school environment. You’ll be part of a busy, friendly office team that helps keep the school organised and thriving every day.
*What You’ll Be Doing*No two days are the same and you’ll learn how to:
Greet parents, pupils and visitors with a warm and professional welcome, in person and on the phone
Support staff by keeping records, systems and databases up to date and accurate
Process payments, invoices, and online transactions securely and efficiently
Help with organising school events, exams, trips, and meetings
Take notes in meetings and share information with the team
Order and manage supplies to keep the office and classrooms running smoothly
Update displays, newsletters, the school website and app
Assist with first aid, record-keeping and liaising with health professionals
Throughout your apprenticeship, you’ll be supported to gain confidence using IT systems, managing information, and developing great communication and teamwork skills.
*What You’ll Learn*You’ll gain hands-on experience in:
Finance processes such as handling and recording money
Administration and office systems
Customer service and professional communication
Event organisation and teamwork
Data protection, confidentiality and safeguarding
Equal Opportunities, Health & Safety, and Environmental best practice
*We’re Looking For Someone Who*
Has a positive attitude and enjoys helping others
Is reliable, organised and ready to learn
Can communicate clearly with pupils, parents, staff and visitors
Has good attention to detail and pride in doing things well
Enjoys being part of a supportive, busy team environment
*Why This Role is a Great Start*This apprenticeship is a perfect step into the world of education, finance or office administration. You’ll get:
Practical, hands-on experience in a real working environment
A recognised qualification while you earn
Mentoring and support from experienced school staff
A chance to make a real difference in a school community
Training:Your training will all take place at the school where you'll be given protected study time for your remote tutorials with an experienced tutor from Heart of England Training, an organisation highly experienced in working with school-based apprentices. Training Outcome:Completing the apprenticeship could potentially lead to career advancement within the educational sector, including roles such as receptionist or administrator or pursuing further qualifications to become a qualified school business manager, HR advisor or bursar.Employer Description:The school is a large primary school in the North Evington area of Leicester, valued by parents. We have worked alongside parents to improve communication and help parents to feel more confident to engage in school life.
It is a school that values and encourages staff to develop and grow through a variety of professional development opportunities.Working Hours :Hours per week: 30 hours a week
Weeks per year: 39
Monday to Friday 7.45am- 2.45pm with 1 hour lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience,Knowledge of Word and Excel....Read more...
