Compliance Technician - Fixed Term Contract- 6 months - Salary pro rata £29,000K - Edinburgh / Borders area CBW have a new opportunity for a Compliance Technician to support the Facilities Service Manager for a National contract and looking after the East Coast of Scotland side of the contract. The position will be delivering a planned and corrective test, inspection and maintenance service to statutory and mandatory building systems and assets at sites in accordance with laid down policy, procedures and safe working practice. To deliver a compliant estate of statutory and mandatory assets and systems in accordance with the appropriate legislative standard, business policy and procedure. As directed by Technical and Compliance Operation. Key Responsibilities: Deliver planned test, inspection and maintenance programme timely to the nominated compliance remit in accordance with legislative requirements, business policy, procedure and engineering standards. Deliver a safe and compliant estate professionally and with integrity, identifying and removing risks in accordance with business policy and procedure for responsible remit. Record and undertake corrective actions immediately were identified for nominated compliance remit. Identify and record corrective actions through duty of care on behalf of the business that are outside compliance remit. Deliver planned corrective maintenance programmes timely to the nominated compliance remit in accordance with legislative requirements, business policy, procedure, andengineering standards. Undertake suitable risk assessment prior to undertaking corrective maintenance work and document in full to ensure and evidence safe working practise. Ensure assets are appropriately certificated and timely in accordance with business policy and procedure. Support workflow efficiency and liaise with the Operations, Compliance and Helpdesk for planned and corrective maintenance tasks management. Ensure all test equipment is calibrated, suitably maintained and meets current regulations. Ensure all relevant correspondence, records and files are appropriately maintained in accordance with business policy and procedure. Duties & Responsibilities: Ensure Site Activity Log Books are completed timely and accurately and are maintained in accordance with business policy and procedure. Support the business in its continuous improvement cycle in compliance strategy and delivery. Provide assistance, expert advice and guidance to customer base on request. Provide support in producing ad-hoc compliance/ technical engineering reports as required. Accountable for the completion of standard or non-standard tasks within compliance area. Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster Acts as part of a team to deliver activities which support technical and compliance objectives. Manage a variety of tasks and plan accordingly within the short-term. Makes decisions within parameters set by Technical Supervisor (Compliance) or Compliance Manager using job/specialist experience. Maybe subject to regular local supervision of progress against results and escalates issues when required. Interacts with stakeholders around specific work efforts and deliverables Supports delivery of Health and Safety policy and standards Supports the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility. Supports the identification of ways to reduce cost. Has awareness of cost/benefit as applicable to tasks performed May work within a given budget. Responsible use of company Purchase Card May assist less experienced staff Manages the delivery of a team and escalates individual performance issues. Person Specification: Able to organise a small team of individuals carrying out similar tasks For non-supervisory roles performs skilled work requiring technical training (NVQ2 or equivalent) Up to 3 years business experience, Level 2 NVQ or Certificate Level of Qualification. Must have appropriate knowledge of Health, Safety and environmental requirements related to delivery of the assigned tasks. LOLER or PFE Competency Must have recognised qualification and or proven experience in one or more of the deliverable areas. Computer literacy. Full UK Driving Licence Must be suitably located to operate within designated delivery area. Construction Fixings Assoc. - Anchor Testing. Fall Protection – Man Safe Testing (Latchway Accredited) Roof Edge Protection (Handrails) BAFE Roof Working PASMA IPAF Manual Handling Asbestos Awareness....Read more...
Job title – Administrator
Location – Romford, RM14
Contract – Temporary ongoing
Hours – Full Time 36 hours
Start Date: ASAP
We are currently recruiting for an administrator who will work as part of a team to carry out all aspects of customer contact and funeral, memorial and general administration in accordance with Council and Service policies, standards and procedures, legal requirements and professional codes of practice.
Duties would include:
Perform all aspects of customer contact and funeral, memorial and general administration in accordance with Council and Service policies, standards and procedures, legal requirements and professional codes of practice.
Provide support to the team in the delivery of an efficient and effective service.
Ensure that all records and information are maintained in accordance with data protection legislation and the company's policies and procedures.
Assist with the preparation of reports and statistical information as required.
Attend meetings and take minutes as required.
Undertake any other duties as required by the company.
Essential criteria and experience:
Record of achievement in front-line service delivery in a sensitive environment
Conducting regular and in-depth interviews with members of the public
Operating a reception facility
Accurate internal, & statutory record keeping
Producing standard work instructions to staff
Cash handling
Contributing to service improvement
Customer Care practice
Use of IT and relevant operating systems
Cemeteries and Crematorium administration
Understanding of the granting and transferring of Exclusive Rights of Burial
Use of databases, word processing and spreadsheets
Administration tasks relating to Cemeteries and Crematoria
Working understanding of Cemeteries and Crematorium legislative framework
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
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Electrical Shift Engineer-Manchester-£39,000-Day Shift Are you a engineer looking for a new role? Would you like to work on a static site? If so this could be the role for you! CBW as an excellent new opportunity for a electrically biased engineer to join an established FM company on a permanent basis. This is working on a static site within the Manchester area. This requires you to come from a building services background. Below are all of the details on this exciting opportunity! Hours:07:00-19:004 on 4 off - RepeatDuties & Responsibilities:Work in provision of excellent service delivery by monitoring service performance, taking corrective action when necessary across the client’s premises and escalating to the Contracts Manager.Provide first line management and leadership to contract dedicated team, setting team objectives and individual performance management reviewsDeliver PPM relating primarily to Mechanical & Electrical Building Services Plant and System’s in-line with agreed programmes / SLA's in order to meet Client and Statutory Compliance.Ensure Technicians PPM work is undertaken in-line with agreed timelines/ SLA's, PPM backlog is maintained at a realistic level and all Reactive Work is completed within acceptable timescales and SLA standards.Completed work and documentation and ensuring compliance with current legislation.Costing and completing reactive works identified through PPM work undertaken when requested.Provide service support as part of a team providing quality service delivery Develop excellent working relationships with our client their staff or appointed representative through good customer service.Assist with supervision of sub-contractor works ensuring compliance and adherence to applicable H&S standards when requiredCompleting all required documentation, job sheets and certificates.Package:Basic salary of up top £39,00022 days holiday includedPrivate healthcareCompany pensionCareer progression Person specification:Experienced in Statutory & Mandatory Compliance Maintenance Records / Certification and uploading onto Service Systems. City and Guilds 2382-15 18th EditionIdeally all candidates would have completed a Electrical apprenticeship IOSH Working / Managing Safely (Desirable)Safe system of Work Procedure – PTW; RAMS etc. (Desirable)L8 Training (Desirable)Get in touch with maxine@cbwstaffingsolutions.com for more information! ....Read more...
Electrical Supervisor - Darlington -£42,000-Day Shift Are you a lead engineer looking for a new role? Would you like to work on a static site? If so this could be the role for you! CBW as an excellent new opportunity for a electrically biased supervisor to join an established FM company on a permanent basis. This is working on a static site within the Darlington area. This requires you to come from a building services background and be comfortable leading a team of engineers. on site. Below are all of the details on this exciting opportunity! Hours:06:00-14:0013:00-21:00 Rotates weekly Duties & Responsibilities:Lead your team in provision of excellent service delivery by monitoring service performance, taking corrective action when necessary across the client’s premises and escalating to the Contracts Manager.Provide first line management and leadership to contract dedicated team, setting team objectives and individual performance management reviewsDeliver PPM relating primarily to mechanical & electrical building services plant and system’s in-line with agreed programmes / SLA's in order to meet client and statutory compliance.Ensure technicians PPM work is undertaken in-line with agreed timelines/ SLA's, PPM backlog is maintained at a realistic level and all reactive work is completed within acceptable timescales and SLA standards.Checking completed work and documentation by technicians and ensuring compliance with current legislation.Costing and completing reactive works identified through PPM work undertaken when requested.Provide service support as part of a team providing quality service delivery Develop excellent working relationships with our client their staff or appointed representative through good customer service.Assist with supervision of sub-contractor works ensuring compliance and adherence to applicable H&S standards when requiredCompleting all required documentation, job sheets and certificates.Package:Basic salary of up top £42,00025 days holiday included Company pensionCareer progression Person specification:Experienced in statutory & mandatory compliance maintenance records / certification and uploading onto service systems. City and Guilds 2382-15 18th EditionIdeally all candidates would have completed a electrical apprenticeship IOSH working / managing safely (Desirable)Safe system of work procedure – PTW; RAMS etc. (Desirable)L8 Training (Desirable) ....Read more...
Quality Assurance Service Manager
About the Role
London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates. The role will be responsible for ensuring that all the CQC quality statements are met and where they are not met, plans are in place and identified practitioners allocated to undertake the identified actions.
Main Responsibilities
Implement strengths-based, person centred outcome focused support that maximises independence and improves quality of life
Ensure legal literacy and compliance through teams and practice of the key legislative frameworks within adult social care
Prepare and implement the workforce learning and development aspect of the workforce plan for Adult Social Care staff that promotes a culture of continual learning and improvement
Assure safeguarding practice and service delivery, including quality assurance of social work practice and support development of robust models of auditing and quality assurance of professional practice
Lead on systems improvement that provides transformational change to residents in how services are delivered through co-production
Ensure the best quality social care is delivered to vulnerable residents and provide a crucial element of future CQC inspections
Provide high quality advice, support and assistance to Managers and Practitioners, the members on relevant Adult Social care strategies, policies, and projects
Advise on evidence-based social work practices and ensure social workers and their managers are able to use research in their practice
Ensure all service areas are inspection ready and services are assessed, improved and ready for future inspections
Have line management responsibilities for staff within the service ensuring the management duties and functions are carried out to the corporate expected standards
Provide draft responses to any members enquiries, complaints, and Ombudsman investigations and contribute to the strategic development of relevant policies, processes and guidance
Requirements
Proven experience as a Quality Assurance Service Manager or similar role
Qualified Social Worker including SWE registration
Strong knowledge of CQC quality assurance work and legislative frameworks within adult social care
Experience in workforce learning and development
Experience in quality assurance of social work practice and safeguarding practice and service delivery
Ability to lead on systems improvement that provides transformational change to residents in how services are delivered through co-production
Excellent communication and interpersonal skills
If you have the required skills and experience for this role, please apply with your updated CV via email to Ashley.Brown@servicecare.org.uk or call 01772 208 964.....Read more...
Service Care Solutions are looking for a Service Desk Analyst to work within the North Yorkshire Police on a temp to perm contract basis.Location: NorthallertonJob role/responsibilities: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team.
Provide technical support for ICT equipment, infrastructure, and applications via various channels (phone, in person, self-service), resolving issues and addressing inquiries effectively.
Respond to and manage ICT service cases, aligning with service level agreements and ensuring quality service reporting data to support broader ICT operations.
Collaborate within the Service Support Team to influence the Service Delivery strategy, aligning with the goals of OPFCC, NYP, NYFRS, and Enable NY.
Engage positively with stakeholders, gathering feedback to ensure the service desk activities meet present and future business needs. Identify and propose innovations for enhancing the service transition lifecycle to support organizational requirements.
Support incident management and request fulfilment, meeting established time and performance quality standards across the department.
Assist line management in incident and request fulfilment management, including communication with end users and third-party providers, keeping the service support manager informed of ongoing activities and outstanding issues.
Contribute to developing and implementing service support processes, compliance requirements, consulting with clients, fostering knowledge sharing, participating in relevant events, and contributing to a knowledge library following policy and process guidelines for documentation.
Requirements:
To succeed in this role, you will be educated to higher education level in a relevant discipline or be able to demonstrate experience of working in an ICT service desk function within a busy multidisciplined ICT service.
You will have a knowledge of incident and request fulfilment processes with a good attention to detail.
You will be a problem solver with analytical skills in a highly technical customer focused service environment.
With good communication skills, you will be able to form effective working relationships at all levels, and the confidence to challenge a range of internal stakeholders relating to service support matters.
You will be able to communicate in the appropriate style and language with a wide range of contacts.
You will have experience of public sector including procurement and ideally in an emergency service setting such as Police or Fire and Rescue Services.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.....Read more...
Early Help Officer
The company is currently seeking an experienced and motivated Early Help Officer to join their team. The successful candidate will play a vital role in providing early help services to families in need.
Job Responsibilities:
Provide early help services to families in need
Assess the needs of families and develop support plans
Work closely with partner agencies to provide a coordinated approach to service delivery
Contribute to the development and delivery of training programmes for professionals and families
Ensure that all work is carried out in line with relevant policies, procedures and legislation
Requirements:
Experience of working with children, young people and families
Excellent communication and interpersonal skills
Ability to work under pressure and manage a complex workload
Knowledge of relevant policies, procedures and legislation
A relevant qualification in social work, early years or a related field
Working Hours and Rate:
Full time role working Monday - Friday 9am-5pm which is currently paying £19.00ph!
The company is committed to providing a high-quality service to families in need and is looking for an individual who shares this commitment. This is an exciting opportunity to join a dynamic and supportive team and make a real difference to the lives of children, young people and families.
Apply Now!
If this position is something you are interested in, please send your CV across to macy.robinson@servicecare.org.uk or you can give me a call on 01772208964 :)
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Lead Electrical Shift Engineer - Darlington -£42,000-Day Shift Are you a lead engineer looking for a new role? Would you like to work on a static site? If so this could be the role for you! CBW as an excellent new opportunity for a electrically biased lead engineer to join an established FM company on a permanent basis. This is working on a static site within the Darlington area. This requires you to come from a building services background and be comfortable leading a team of engineers. on site. Below are all of the details on this exciting opportunity! Hours:06:00-14:0013:00-21:00 Rotates weekly Duties & Responsibilities:Lead your team in provision of excellent service delivery by monitoring service performance, taking corrective action when necessary across the client’s premises and escalating to the Contracts Manager.Provide first line management and leadership to contract dedicated team, setting team objectives and individual performance management reviewsDeliver PPM relating primarily to mechanical & electrical building services plant and system’s in-line with agreed programmes / SLA's in order to meet client and statutory compliance.Ensure technicians PPM work is undertaken in-line with agreed timelines/ SLA's, PPM backlog is maintained at a realistic level and all reactive work is completed within acceptable timescales and SLA standards.Checking completed work and documentation by technicians and ensuring compliance with current legislation.Costing and completing reactive works identified through PPM work undertaken when requested.Provide service support as part of a team providing quality service delivery Develop excellent working relationships with our client their staff or appointed representative through good customer service.Assist with supervision of sub-contractor works ensuring compliance and adherence to applicable H&S standards when requiredCompleting all required documentation, job sheets and certificates.Package:Basic salary of up top £42,00025 days holiday included Company pensionCareer progression Person specification:Experienced in statutory & mandatory compliance maintenance records / certification and uploading onto service systems. City and Guilds 2382-15 18th EditionIdeally all candidates would have completed a electrical apprenticeship IOSH working / managing safely (Desirable)Safe system of work procedure – PTW; RAMS etc. (Desirable)L8 Training (Desirable)Get in touch with maxine@cbwstaffingsolutions.com for more information ....Read more...
Operations Director (Soft Services FM)
Location: North West, UK
Salary: Up to £65,000 per annum
Company Overview:
We are looking for a leading facilities management company specializing in soft services solutions. With a strong presence in the North West region, they are committed to delivering high-quality and sustainable FM solutions to their clients.
Position Overview:
We are seeking a dynamic and strategic Operations Director to lead our Soft Services in the North West. In this role, you will be responsible for overseeing the operational delivery of a portfolio of clients worth around £6mil, ensuring excellence in service delivery, client satisfaction, and team performance.
Key Responsibilities:
Lead and mentor a team of operational managers and supervisors, providing guidance, support, and development opportunities to drive performance and achieve business objectives.
Develop and implement strategic plans and initiatives to optimize operational efficiency, enhance service quality, and achieve business growth targets.
Establish and maintain strong client relationships, acting as a trusted advisor and addressing client needs and concerns promptly and effectively.
Drive continuous improvement initiatives to streamline processes, enhance service delivery, and maximize client satisfaction.
Ensure compliance with relevant health and safety regulations, quality standards, and industry best practices across all operational activities.
Collaborate closely with other departments, including sales, HR, and finance, to align operational strategies with overall business objectives and priorities.
Requirements:
Proven experience in a senior leadership role within the soft services facilities management industry.
Strong knowledge of soft services solutions such as cleaning, janitorial services, and hospitality management, with a track record of delivering high-quality and innovative solutions.
Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve exceptional results.
Strategic thinker with the ability to develop and execute effective operational plans and initiatives to drive business growth and success.
Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients, stakeholders, and team members.
Relevant qualifications or certifications in facilities management or related field would be advantageous.
Benefits:
Salary up to £65,000 per annum, depending on experience
Opportunity to lead and make a significant impact within a growing and innovative company
Comprehensive benefits package including pension, healthcare, and performance-based incentives
Collaborative and supportive work environment with a focus on employee development
If you are a strategic leader with a passion for delivering excellence in soft services facilities management, we want to hear from you! Take the next step in your career and join us in shaping the future of FM in the North West.
We are an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.
Apply now by submitting your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role. Join us in driving operational excellence and delivering exceptional soft services solutions to our clients in the North West!
Job Types: Full-time, Permanent
Pay: £50,000.00-£65,000.00 per year
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We're seeking skilled professionals to join our team in the role of Electrical Technician, specialising in Stimulation and Cementing.
Qualifications:
Must have essential experience maintaining Stimulation, Cementing, Gravel Pack, or Coil Tubing equipment.
COMPEX certification for offshore work or proof of prior certification is mandatory.
3 years' experience required.
Primary Duties:
Conduct electrical maintenance on specified equipment.
Follow maintenance schedules and reliability-centred maintenance strategies using the Computerized Maintenance Management System.Maintain precise records of materials, labor, and equipment maintenance history.
Contribute to continuous improvement initiatives aimed at enhancing asset utilisation and service delivery efficiency.....Read more...
We're seeking skilled professionals to join our team in the role of Electrical Technician, specialising in Stimulation and Cementing.
Qualifications:
Must have essential experience maintaining Stimulation, Cementing, Gravel Pack, or Coil Tubing equipment.
COMPEX certification for offshore work or proof of prior certification is mandatory.
3 years' experience required.
Primary Duties:
Conduct electrical maintenance on specified equipment.
Follow maintenance schedules and reliability-centred maintenance strategies using the Computerized Maintenance Management System.Maintain precise records of materials, labor, and equipment maintenance history.
Contribute to continuous improvement initiatives aimed at enhancing asset utilization and service delivery efficiency.....Read more...
Tenancy and Estate Management Officer Charnwood, Leicestershire Temporary Full TimeWe are seeking a dedicated and skilled Tenancy and Estate Management Officer to join a team in Charnwood on a full-time temporary ongoing basis. The Tenancy and Estate Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Ensure that customers remain at the heart of all services, delivering an excellent and responsive service to tenants and stakeholders alike
Work collaboratively within the Landlord Services Team, supporting colleagues, fostering mutual respect, and contributing to a well-motivated and empowered team environment
Actively engage with customers and stakeholders, promoting customer involvement and conducting estate walkabouts to address community needs and aspirations
Take ownership of the tenancy and estate management for designated housing areas, managing tenancies, ensuring compliance with conditions, and undertaking necessary actions regarding breaches of tenancy
Participate in reviews of tenancy and estate management strategies, policies, and procedures, contributing to the development and implementation of team objectives
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Service Care Solutions have an exciting opportunity to join Stoke-On-Trent City Council as a SEND Specialist Practitioner. The successful candidate will work closely with students, teachers, and parents to provide tailored support and interventions for pupils with special educational needs and disabilities. This is a Part-Time position on a 3-month contract with a view to be extended. The role is based at a primary school. No hybrid or remote work is included.
Working Days: Tuesday, Thursday & Friday, Hours: 08:30-15:30 Pay: £14.24 per hour
Duties:
Collaboratively seek and provide the best circumstances for a reception pupil with SEMH and limited communication skills to learn and develop
To support SEMH pupil’s access to the mainstream curriculum, ensuring that they have equitable access to this
Under the guidance of specialist professionals and class teacher carry out and support delivery of a personalised curriculum
Communicate with all pupils according to their particular communication needs through effective practice in a total communication environment.
Under the guidance of the class teacher/QToD/Specialists and using their observational skills and training: assist in the delivery and assessment of pupils’ individual programmes and targets
Requirements:
Strong understanding of SEND legislation, best practices, and inclusion strategies.
Relevant experience working with children and young people with special educational needs and disabilities.
Empathy, patience, and a genuine passion for supporting the holistic development of all students.
Ability to work collaboratively as part of a multidisciplinary team.
Excellent communication and interpersonal skills, with the ability to build positive relationships with students, colleagues, and parents.
If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or send your CV to kat.shah@servicecare.org.uk.
Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.....Read more...
Job title – RLS Administrator Location – Warrington Contract – Temp Ongoing Start Date: Asap Pay Rate: £14.71 umbrella per hourOur client is looking for a Administrator to assist with the delivery of effective and efficient customer service within a housing management service.Role Includes:
Receive and respond to enquiries from residents and customers under the guidance of the RLS Scheme Manager/Coordinator, ensuring timely and accurate responses.
Provide reception cover at the Scheme, maintaining corporate reception standards and ensuring a welcoming environment for visitors.
Provide reception cover during colleagues' absence or annual leave to ensure uninterrupted service delivery.
Prepare information and sign-up packs for the RLS Coordinator, facilitating customer contact and visits to meet performance targets on voids.
Assist with various administrative tasks including file management, data entry into housing management systems, and office management duties such as stationery orders and HR returns.
Assist with the production of team information using word processing, database management, mail merge, and spreadsheet software.
Assist in logging repairs in coordination with the Site Officer and contractors visiting the site, ensuring timely resolution of maintenance issues.
Support the RLS Scheme Manager/Coordinator in organizing events and producing promotional materials to engage residents and customers.
Arrange meetings and take meeting minutes to support the RLS Coordinator and Scheme Manager in their operational activities.
Undertake any additional duties appropriate to the role and/or grade as required by the organization.
Shift Pattern:
Week 1 = Mon, Tues, Weds (0800 to 1400) and Fri (1500 to 2000)
Week 2 = Mon (1430 to 2000), Tues (1415 to 2000), Sat (0800 to 1415), Sun (0800 to 1400)
Requirement
Basic DBS
Knowledge of Microsoft
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk....Read more...
SEND Service Manager – Rochdale£460 Day rateContract – Full Time:Duties/Responsibilities:
The SEND Service Manager will be responsible for the Rochdale internal SEND services and support the commissioning and quality assurance of external provision to meet the needs of this cohort of children and their families.The post holder will act as an expert advisor to Children’s Service’s Assistant Directors in support of statutory compliance around SEND.The role will oversee the operational delivery of the Education Health and Care Planning Team (EHCP).The post holder will lead the strategic direction of the team in partnership with a range of stakeholders.The SEND Service Manager will ensure statutory compliance around the key SEND functions and manage internal resources to best meet the needs of children with SEND.3 days in the office a week, hybrid
To find out more information please contact Lily at Lilye@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Principal Engineer Fixed Voice & IMS Core | Telecoms | Gibraltar / Spain / UK | Remote
Principal Engineer Fixed Voice & IMS Core required for an exciting Telecoms company based in Gibraltar. You will lead a team and technical function that ensures the delivery of an effective, efficient, and productive environment which can cope with the fluctuations and demands of the business, within the confines of policies and budgets.
As Principal Engineer Fixed Voice & IMS Core you will be responsible for the delivery of an excellent service, through the efficient architecture, engineering, and application of technology.
What's on offer to you?
Managed Service provider
Great career options
Excellent team culture
What You Will Be Doing
Lead a technical function as determined by the Company, concerning a specific remit of technology and/or infrastructure, across relevant markets and countries.
Strive for 100% availability of the customer-facing service.
Operationally maintain and continuously improve the technical function.
Dimension of the technical function in line with business requirements, including growth and sparing.
Apply best practices as defined by standardisation committees, industry bodies and vendors.
Track vendors’ technology evolutions and lifecycle.
Lead the planning, development, design, engineering, architecture, integration, testing, acceptance, optimisation, and implementation activities of the technical function.
Be responsible and accountable for the quality and performance of the technical function.
Coordinate and assure security aspects of the technical function.
Manage the resolution of customer-initiated complaints and defects within committed service levels attributed to the technical function.
Lead and manage the delivery of projects within the specific remit of the technical function.
Be responsible and accountable for drafting, collating, and maintaining a repository of documentation concerning the technical function.
Define and execute multi-year roadmaps that align to the technical strategy and business objectives.
Manage and maintain an information exchange relationship with operational counterparts.
Support sales and marketing counterparts concerning the specific remit of technology and/or infrastructure:
Assist with a pre-sales function, if required.
What You Will Need to Succeed In This Role
At least eight years of demonstrable experience working in a communication service provider environment, either directly or indirectly.
Expert-level understanding of telecommunication and IP protocols (SIP-T/I, RSTP, SS7, SIGTRAN, IPSEC).
Solid understanding of PSTN and PLMN concepts, together with a working understanding of modern telecommunications infrastructure.
Experience with Ericsson IMS infrastructure is considered mandatory. Experience with Broadworks AS would be advantageous.
JCNIE or CCIE qualified. Equivalency will be considered.
The following functions will be within remit, but it is expected that operational activities will, in full or in part, be undertaken by specialist teams.
Software infrastructure supporting PNFs, VNFs and CNFs.
Hardware infrastructure supporting PNFs, VNFs and CNFs*.
Keywords: Principal Engineer Fixed Voice & IMS Core |Gibraltar | Telecoms....Read more...
Principal Engineer Fixed Voice & IMS Core | Telecoms | Gibraltar / Spain / UK | Remote
Principal Engineer Fixed Voice & IMS Core required for an exciting Telecoms company based in Gibraltar. You will lead a team and technical function that ensures the delivery of an effective, efficient, and productive environment which can cope with the fluctuations and demands of the business, within the confines of policies and budgets.
As Principal Engineer Fixed Voice & IMS Core you will be responsible for the delivery of an excellent service, through the efficient architecture, engineering, and application of technology.
What's on offer to you?
Managed Service provider
Great career options
Excellent team culture
What You Will Be Doing
Lead a technical function as determined by the Company, concerning a specific remit of technology and/or infrastructure, across relevant markets and countries.
Strive for 100% availability of the customer-facing service.
Operationally maintain and continuously improve the technical function.
Dimension of the technical function in line with business requirements, including growth and sparing.
Apply best practices as defined by standardisation committees, industry bodies and vendors.
Track vendors’ technology evolutions and lifecycle.
Lead the planning, development, design, engineering, architecture, integration, testing, acceptance, optimisation, and implementation activities of the technical function.
Be responsible and accountable for the quality and performance of the technical function.
Coordinate and assure security aspects of the technical function.
Manage the resolution of customer-initiated complaints and defects within committed service levels attributed to the technical function.
Lead and manage the delivery of projects within the specific remit of the technical function.
Be responsible and accountable for drafting, collating, and maintaining a repository of documentation concerning the technical function.
Define and execute multi-year roadmaps that align to the technical strategy and business objectives.
Manage and maintain an information exchange relationship with operational counterparts.
Support sales and marketing counterparts concerning the specific remit of technology and/or infrastructure:
Assist with a pre-sales function, if required.
What You Will Need to Succeed In This Role
At least eight years of demonstrable experience working in a communication service provider environment, either directly or indirectly.
Expert-level understanding of telecommunication and IP protocols (SIP-T/I, RSTP, SS7, SIGTRAN, IPSEC).
Solid understanding of PSTN and PLMN concepts, together with a working understanding of modern telecommunications infrastructure.
Experience with Ericsson IMS infrastructure is considered mandatory. Experience with Broadworks AS would be advantageous.
JCNIE or CCIE qualified. Equivalency will be considered.
The following functions will be within remit, but it is expected that operational activities will, in full or in part, be undertaken by specialist teams.
Software infrastructure supporting PNFs, VNFs and CNFs.
Hardware infrastructure supporting PNFs, VNFs and CNFs*.
Keywords: Principal Engineer Fixed Voice & IMS Core |Gibraltar | Telecoms....Read more...
An exciting new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in the Wroxham, Norwich area. You will be working for one of UK's leading health care providers The care home emphasises on dementia and mental health care, and also has skills to care for younger people with dementia in an annex adjacent to the main home **To be considered for this position you must have experience of Hospitality Management** As the Hospitality Manager your key responsibilities include:· Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery· Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service· Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded· Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner· Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness· Maintain and manage best first impression experience· Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility The following skills and experience would be preferred and beneficial for the role:· Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service· Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders· Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive· Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements· Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness· Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control· Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service The successful Hospitality Manager will receive an excellent salary up to £30,000 per annum. This exciting position is a permanent full time role for 40 hours a week working through days. In return for your hard work and commitment you will receive the following generous benefits:· Refer-a-friend*· Reward Gateway – discounts, wellbeing, employee assistance & much more· Comprehensive induction and paid training programme with career prospects· Excellent working environment· Cost of DBS*· We are a Living Wage Employer Reference ID: 6390To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk....Read more...
A leading ServiceNow Partner are looking to hire a ServiceNow Team Leader / Scrum Master to spearhead a major transformation project centred around an on-premises ServiceNow implementation that integrates various ServiceNow modules. This role involves managing projects that encompass Service Management, Enterprise Asset Management, SPM, and innovative Now-based development from the ground up.Responsibilities
Craft and oversee the project work plan, monitor progress, and address issues, including platform support.Engage with all key stakeholders regularly to update them on progress.Collaborate with customers and the change team to ensure the development of appropriate solutions.Aim for continual improvement in product delivery and business services.Uphold Service Management standards within the support and change teams.Coordinate with product owners and SMEs to ensure project objectives are precisely interpreted by the change team.Monitor epics and backlogs to oversee the project portfolio’s progress.Work closely with stakeholders, project leads, and architects to ensure timely issue resolution and maintain delivery momentum.Recognise and convey the interdependencies within projects, prioritising tasks effectively within the ServiceNow change programme.
Background and Experience
Proven success in managing and implementing ServiceNow projects.A UK national eligible for security clearance up to at least SC level.Experience managing teams across multiple locations.Deep knowledge of ITIL processes including Incident, Change, and Problem Management.A commitment to a customer-centric approach in all tasks.Strong interpersonal skills to foster relationships and propel initiatives at senior levels.Exceptional leadership and team-building prowess, capable of managing diverse multi-disciplinary teams.Ability to communicate complex information clearly to both technical and non-technical stakeholders, including executive levels.Outstanding communication skills, both written and verbal.
....Read more...
Job Title: Community Nurse
Location: Bromley, Greater London
Job Description: Are you a compassionate and dedicated nurse looking for flexible work opportunities in the Bromley area? We are seeking skilled Community Nurses to join our Agency. As a Community Nurse, you will play a crucial role in delivering high-quality care to patients within their homes, promoting independence and improving overall health outcomes.
Key Responsibilities:
Conducting comprehensive assessments of patients' health needs and developing personalised care plans.
Delivering a range of nursing interventions, including wound care, medication management, and symptom management.
Providing emotional support and practical advice to patients and their families.
Collaborating closely with multidisciplinary teams to ensure coordinated care delivery.
Maintaining accurate and up-to-date patient records and documentation.
Contributing to the evaluation and improvement of service delivery through feedback and reflection.
Requirements:
Registered Nurse (RN) qualification with active registration with the NMC
Previous experience working as a Community Nurse
Must be able to drive and have access to a vehicle.
Strong communication and interpersonal skills, with the ability to build rapport with patients from diverse backgrounds.
A compassionate and empathetic approach to patient care.
Ability to work autonomously and make sound clinical judgments.
Flexibility to work across bases if needed
Benefits:
Flexible working
Weekly pay
Free training
Fully enhanced DBS check provided free of charge
Competitive pay rates
Exceptional referral bonuses
Specialist consultants offering single point of contact
Uniform provided
£250 Sign-up bonus available for Qualified nurses!If you are interested and would like further details, please contact Lucy at Service Care Solutions on 01772 208961 or Lucy.watson@servicecare.org.uk....Read more...
Job Title: Complaints Officer
Work Pattern: 36 Hours a week
Contract: April 2024
Location: Westminster
Days: Mon – Fri
Salary: £20.03 umbrella p/h
Our client is looking for a Complaints Officer to join their team in Westminster. You will be responsible for contributing to the delivery of complaints resolutions and resolving enquiries efficiently and effectively.
Job Role –
Draft, review, amend, and dispatch responses to customer, member, and stakeholder feedback, ensuring accuracy and professionalism in all communications.
Receive and handle feedback, complaints, requests, and/or inquiries from members of the public, members, and stakeholders through various channels.
Liaise with contractors, customers, stakeholders, and colleagues to investigate, resolve, and respond to feedback, requests, complaints, and/or inquiries in a timely manner.
Handle complainants, colleagues, and stakeholders sensitively and in accordance with organisational confidentiality and data protection policies.
Develop and maintain effective professional relationships with partners to facilitate efficient resolution of feedback and complaints.
Manage the organisation's Freedom of Information, Data Protection, and Information Management processes.
Escalate serious or urgent feedback, requests, complaints, and/or inquiries to the attention of the Complaints Team Manager or Complaints and Service Improvement Manager.
Recommend resolutions to complaints, feedback requests, and/or inquiries and monitor their implementation to ensure timeliness and quality.
Collate and track performance metrics on both complaints and member inquiries, including key performance indicators (KPIs) and satisfaction delivery.
Ideal Candidate:
Experience resolving complex complaints.
Microsoft Proficient
Ability to organise and prioritise own workload.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Luton Airport Team Leader Full Time - 4 on 4 off 2 days, 2 nights 12 hours shift- £28,674.00 Per Annum
Are you a Leader?
Do you have a knack for managing people?
Are you a self motivated individual?
If you have a passion for excellence, a knack for managing people and a drive to elevate customer experiences, this is your ticket to an exciting journey!
Come and join our friendly team based at Luton Airport as one of our next Team Leaders.
42 hours per week, 4 on 4 off working shift pattern, 2 days & 2 nights per week
What youll do
- Monitor and manage the day-to-day operations of Priority Parking, ensuring that all dockets are filled in correctly and stored with the keys. Vehicles are retuned and ready in the correct location for customers.
- Ensure customer vehicles are driven and parked in a safe manner to and from allotted area.
- Maintain strong communications and consult daily with the Service Delivery Manager (SDM) and Service Delivery Supervisor (SDS),
- Be the first point of contact for any customer issues or complaints that arise on site. Carry out first line investigations.
- To comply with company policy and procedures, health and safety law and other relevant legislation
- To support and deputise for the SDS to ensure continuity of the Priority Parking standards and compliance across the operation.
- To organise, manage, and motivate the team on shift across the APCOA operation.
- To ensure all members of staff are following agreed APCOA working practices and operating procedures.
- To induct and train new members joining the team and carry out ongoing devolvement and training of all team members. To monitor the performance of staff and ensure delivery of allocated tasks.
- To always protect the assets and revenues of APCOA Parking UK Ltd
- To complete shift handover forms between outgoing and incoming crews
- Always adhere to Health & Safety requirements and best practice.
- To ensure that all incidents are recorded thoroughly and accurately in the appropriate incident reporting tool, with any action follow up actions also being dutifully recorded.
- To ensure that all staff conform to uniform regulations as instructed by the company.
What Youll Bring
- You will have experience of managing a team
- You will always be smart and professional
- You will have excellent inter-personal skills with the ability to build relationships at all levels.
- You will be self-motivated, pro-active nature (Including self-development)
- You will be able to prioritise and multitask.
- You will have the ability to manage and motivate.
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
This is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Care Home Manager
Location: London
Salary: £30k - £40k + Excellent Benefits
Full Time, Permanent, Monday - Friday (40 Hours)
The Client:
Our client is a reputable home care services provider, offers support to individuals across all age groups, addressing diverse needs including dementia, learning, and physical disabilities.
The Role:
As a Care Home Manager, you will oversee daily operations for smooth functioning and uphold high standards within the home.
Responsibilities:
? Ensure the delivery of person-centred care to all residents.
? Foster strong relationships between staff and residents, enhancing support and care.
? Empower residents and their families in decision-making to maximise independence and potential.
? Maintain adherence to CQC regulations and manage changes effectively.
? Handle staff supervision, scheduling, care planning, quality assurance, budgeting, and medication management comprehensively.
? Cultivate a culture of team growth and cooperation for exceptional service delivery.
? Promote residents skills development to support their independence.
Requirements:
? Previously worked as a Care Home Manager or in a similar role.
? Experience in supporting individuals with learning disabilities or complex behaviours.
? NVQ Level 3 or Level 5 in care.
? Strong leadership, communication, and interpersonal skills.
? A commitment to delivering person-centred care that ensures equality of opportunity for all.
Benefits:
? Competitive salary
? 28 days holidays
? Company pension
? Company events
? Casual dress
? Free parking
? Overtime availability
? Funded training, DBS and QCF qualifications
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may con....Read more...
My client, who are an Electronic Manufacturer, are currently seeking a Production Planner to join their growing team at their fantastic manufacturing facility in Bedfordshire.
The main purpose of the Production Planner, Bedfordshire role, will be to manage capacity planning through Epicor and schedule the Surface Mount (SMT) and Conventional (PTH) build plans ensuring service levels are capable of achieving timely delivery and complete customer satisfaction in every facet of the manufacturing & commercial commitments. Other responsibilities include:
Manage capacity planning through Epicor.
Schedule and own Surface Mount and Conventional build plans/schedules, monitoring and reporting against them.
Drive the process to start the job on time, escalating any issues that would stop this happening.
Providing product delivery dates to Account Managers.
Maintaining Job start dates on Epicor in line with materials, engineering readiness information and any change notes and keep the Account Managers updated.
Maintain ship dates in line with both the current capacity plan and production schedules.
Monitor the accuracy of the sales orderbook and report any concerns to account management.
The Production Planner Bedfordshire, will have
Demonstrable manufacturing industry experience in planning and job management
Knowledge of EPICOR Kinetic or V10 or similar ERP system
A good understanding on electronics manufacturing processes
APPLY NOW for the Production Planner role, in Bedfordshire, by sending your CV to twilliams@redlinegroup.Com or call 01582 878821 for more information or to discuss other Purchasing roles.....Read more...
Senior Planning Officer
3 months on-going contract, Inside IR35
Gloucestershire
About the role
The Senior Planning Officer is a key member of the County Council’s Planning Development Management service. They are expected to self-manage and function largely independently but should also be willing to engage and contribute to service-wide advancement and support the delivery of best practice through their planning knowledge and gained experiences. From time-to-time, the Senior Planner will need to be flexible and adaptable for the good of the service, working on different priorities and projects as directed by the Principal Planning Officer, and Team Manager.
The Senior Planning Officers key tasks include: - progressing a varied caseload of planning applications from submission to determination, often with proposals that comprise complex land-use planning challenges, and / or which are of a high-profile or controversial nature; advising prospective applicants and others on land-use planning matters and assessment requirements through the Council’s pre-application advice service, responding to general and technical enquiries about land-use planning matters, supporting local policy makers and planning enforcement colleagues, and representing the Council Planning Development Management service internally and at external events and meetings.
Responsibilities
Manage a varied caseload of planning applications determined by the County Council. This will involve all core elements of the application process including: - assessing application submissions and validation, communicating with consultees, carrying out site visits, negotiations with applicants and agents, preparing recommendations and case reports. Attending and presenting cases to decision makers at Planning Committee may also be required.
Provide planning advice, and to source and co-ordinate technical input received from other environmental disciplines as part of the Council’s pre-application advice service. This may include attending in person and virtual meetings and preparing written summaries and reports for prospective applicants.
Provide planning advice, and to source and co-ordinate technical input received from other environmental disciplines in respect of the Environmental Impact Assessment regime (e.g. EIA screening and scoping).
Support the Principal Planning Officer in ensuring that corporate policy and budgetary standards are complied with in service delivery, including systematic processes of operational planning, monitoring and review where required.
Skills
Academic qualification to degree level in a relevant subject such as: - town planning, geography, geology, urban / civic design or other related-environment science; and
Eligibility for Licentiate Membership of the Royal Town Planning Institute along with evidence of meeting the requirements to enter Route L-APC or Route DA-APC for RTPI Chartered Membership; or
Associate Membership of the Royal Town Planning Institute along with evidence of meeting the requirements to enter Route A-APC for RTPI Chartered Membership.
If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk....Read more...
