As a Cyber Security Degree Apprentice, you will embark on a transformative learning journey, training to become a Cyber Security Engineer while working on cutting-edge projects.
Through this apprenticeship, you’ll master the art of capturing and refining security requirements, ensuring they are seamlessly integrated into systems through effective architecture, design, development, and configuration.
Under the guidance of our industry-leading security experts, you’ll contribute to a diverse range of projects - both internally and with our customers. These real-world experiences will provide the foundation for a successful and rewarding career in cyber security.
Throughout the programme, you will develop expertise in critical areas, including:
Networking Principles: OSI/TCP-IP models, protocols, routing, performance factors, and virtual networking.
Cyber Security Fundamentals: Cyber security concepts, why cyber security matters and assurance practices.
Digital Systems: Architectures, vulnerabilities, and secure design principles.
System Implementation: Building secure systems, configuring hardware/software, and providing compliance evidence.
MOD Standards: Ensuring systems are Secure by Design using MOD frameworks.
Logical Thinking: Applying clear reasoning and problem-solving to tasks.
Documentation: Recording and reporting cyber security information effectively.
As a vital member of our team, you will work to uphold the confidentiality, integrity, and availability of our customers’ information. By collaborating with experienced professionals, you will contribute to safeguarding critical data and systems, advancing your skills while making a tangible impact.
This programme not only equips you with technical expertise but also prepares you to thrive in the ever-evolving field of cyber security.Training:You’ll work towards the Level 6 Cyber Security Degree Apprenticeship Standard, delivered in partnership with Gloucestershire College and UWE Bristol, covering core topics such as:
Foundations of Cyber Security
Network Foundations
Computer Architecture and Operating Systems
Malware, Threats, and Defensive Programming
Risk Assessment and Security Assurance
Legal, Regulatory, and Compliance Standards
The apprenticeship concludes with an End Point Assessment (EPA), where you’ll demonstrate your knowledge, skills, and behaviours to an independent assessor.
Upon completion, you’ll achieve:
BSc (Hons) Cyber Security Technical Professional Degree
Recognition as an Associate Member of the Institute of Information Security Professionals (IISP)
Training Outcome:Upon successful completion of the programme, you’ll step into the role of a Cyber Security Engineer within our Information Security team at Babcock. Here, you’ll put your expertise to work in a supportive environment, contributing to critical projects that ensure the safety and security of information systems.Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
NGS Security Ltd is recruiting for two commercially aware, confident, Sales Executives who will play a crucial role in driving the growth of the company by developing and executing marketing strategies and managing the sales pipeline.
The focus will be on lead generation, customer acquisition and brand awareness, using data-driven approaches to optimise results and building long-term client relationships.Training:Sales Executive Level 4 standard, 18 months practical with an additional 3 months End Point Assessment period. Functional Skills in Maths, and English (if required).
Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date. Training Outcome:Future permanent position within one of 4 divisions within NGS Security Ltd (catering, cleaning, security and events).Employer Description:NGS Security is a dedicated student accommodation security guard company. With over 20 years of experience supplying and managing Security guards, we are confident that our staff can deliver exceptional customer-focused services.
Client care is a cornerstone of our operation, with review and improvement meetings regularly arranged. We provide free consultations on current services and procedures for all sites. Combined services lead to a safer and more robust service while reducing costs.Working Hours :Monday to Friday.
9am to 5pm (1 hour for lunch unpaid).
Office based.Skills: Communication skills,Patience,Team working....Read more...
National Grid Interconnectors is at the heart of UK’s transition to our net zero energy future, operating a number of HVDC interconnectors that connect the UK’s energy system to some of our closest neighbours, allowing energy to be imported to and exported from the UK. As well as already owning a portfolio of HVDC Interconnectors, we’re working on developing new projects to ensure that we can meet the UK’s future demands for greener energy solutions.
Our Operations Cyber Security team are responsible for ensuring the safe and efficient operational running of the HVDC Interconnectors 24 hours, 365 days per year. They have a critical role in ensuring the highest level of operational performance.
While on the Apprenticeship Programme, you will:
Apply cyber security system controls to protect systems, information, data & individuals from cyber attacks
Help prevent data breaches by creating, implementing and monitoring security systems and features
Maintain the security posture of systems to protect assets and comply with regulations
Act as a point of contact and specialist support to key operational teams
Performing regular tasks to ensure the operability and security of key systems – access management, backups, testing etc.
Performing technical security assessments, design reviews and compliance audits
Defining, implementing and enforcing security policies and best practices
Assisting in ensuring systems are secure by design and effectively tested, deployed & maintained
Maintain an understanding of the threat landscape and adapt security response accordingly
Support incident management processes to ensure response is optimal
Training:Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date.Training Outcome:Upon successful completion of the programme, you will join National Grid as a Project Manager.Employer Description:National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re 30,000 colleagues strong. In the UK, National Grid don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt. The world of energy is changing beyond recognition as we focus on building a cleaner, greener future. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.Working Hours :Monday – Friday, daytime hours (0800-1600, 0900-1700).Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Patience,Adaptable,Safety,Reliable,Responsible....Read more...
Assist with maintaining effective security arrangements, including ensuring that the requirements for pass security, personal and vehicle searches are carried out and comply with ISPS code and other statutory regulations
Assist with the operation of gates, barriers, traffic control and other access controls
Assist with the completion of records, log sheets, and search forms as required and reporting of deficiencies, events or incidents
Where requested assist with investigation of incidents and the onward reporting
Support with undertaking foot and mobile patrols; CCTV surveillance; and control room duties
Assist with the administration of the vehicle ID and permit administration system including the production of security passes
Dealing with visitors and general enquiries appropriately and Communicating company policies and procedures to others
Assisting with carrying out day to day checks of equipment, fault reporting, and logging
Assisting with general house-keeping in the terminal and security gates/office, and externally
Participation in safety/security drills, exercises, and training (including staff familiarisation)
Assist with responding to incidents and emergencies and the callout of appropriate staff and emergency services
Assist with the evacuation of the terminal building and Tyne Dock estate due to fire or terrorist threat
Support the Marine Department in the planning of vessel movements and the berthing and un-berthing of vessels
The above list is not exhaustive and other duties may be attached to the post from time to time. Variations may also occur to the duties and responsibilities without changing the general character of the post.Training:
Your training will include in-depth knowledge, skills and behaviours and will involve developing, implementing, maintaining and improving safety & security services
All training takes place at work during your working hours, not at home
Qualification: Level 2 Professional Security Operative
Training Outcome:
Completion of this programme will lead to eligibility to develop onto further training programmes such as the Security First Line Manager Level 3 programme
Employer Description:Port of Tyne is one of the UK's most innovative and efficient deep-sea ports, situated on the North East coast and managing cargoes across five continents. We're committed to collaborating with all our customers, allowing us to push for innovative solutions, handle diverse cargoes, and offer unparalleled services.
Our colleagues are at the heart of all we do; we're looking for keen, enthusiastic people who share our values:
Open, Excellent, Respectful, Responsible.
Tyne 2050 is our ambitious long-term maritime strategy, in which we launched our National Maritime Innovation Hub. As part of Tyne 2050, we aim to drive sustainable growth, regional collaboration, and generational jobs in the North East and beyond.
At the Port, we combine tradition with innovation, transforming challenges into opportunities and connections into partnerships. We’re passionate about helping our customers succeed, whilst ensuring our business is sustainable, enabling us to hand on the port in a better condition to future generations.
Join us on this journey, where growth is not just a goal but our shared commitment.
Their values lie at the heart of The Southampton Way. We challenge ourselves and one another to truly live The Southampton Way and continually turn our potential into excellence to reach our goals.Working Hours :Working Days:
Monday to Friday
Times:
TBCSkills: Communication skills,Attention to detail,Customer care skills,Enthusiasm,Willingness to learn....Read more...
Jensen are looking for an enthusiastic and self-motivated person to join their family-run company. You will be working closely with various different areas of the business, including but not limited to: Finance, Service, Projects, Sales which may include site visits.
This apprenticeship guarantees to upskill and provide an opportunity to work in an environment that encourages growth, critical thinking and responsibility.
Once settled in, the successful candidate will need to thrive within a small team, with real responsibility in a fast paced and challenging environment. Teamwork is important, as is the ability to work autonomously when carrying out some of the day-to-day responsibilities.
Day to day responsibilities:
Answer incoming phonecalls
Inbox monitoring & processing of emails
Booking in fault calls, maintenance services, installation works
Processing of daily paperwork, updating the CRM and customer files
General office duties (Postage, refreshments etc.)
Process new enquires
Employer website: https://www.jensensecurity.co.uk/Training:
Business Administration Level 3 Apprenticeship Standard.
Skills for Security will deliver the apprenticeship training, remotely, twice a month.
You will be required to complete all training tasks allocated during your apprenticeship.
You will be required to complete assessments and portfolio work during your tutor led meetings and take part in any additional training courses that the company require you to complete.
The employer will mentor and coach you on the job. You will also shadow, learn and get involved in all aspects of your administrative role with our office manager.
You will attend dedicated tutor led meetings hosted via MS Teams and gather any on the job evidence needed to supplement your studies.
Course attendance is a requirement; this will be hosted with your assigned learner engagement officer via Microsoft Teams. The rest of the time will be spent working within Jensen Security and Fire Systems Ltd.
Training Outcome:On successful completion of your apprenticeship, you may gain a permanent position within the company, potentially following pathways such as office manager, or project manager. Ongoing professional development opportunities.Employer Description:Jensen Security and Fire Systems offer high-quality equipment that will suit all of your security requirements. We install everything from CCTV right through to intruder and fire alarm systems, to help you achieve the best safety. Regardless of what security equipment you need, Jensen Security can provide.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Non judgemental,Team working....Read more...
Assisting a senior engineer with routine planned preventative maintenance works and re-active corrective maintenance works
Assisting a senior engineer with small works as required
Assisting the installation team with the installation, commissioning and handover of electronic security systems
Working to system specifications/plans/drawings
Liaising with end users/clients on-site
Competing all relevant paperwork
Learning and working to the BS/EN Standards and NSI Codes of Practice
Completion of other associated paperwork and documentation
H&S training/tool box talks via our H&S portal
Applicants should have good IT skills and the ability to use Microsoft Office
Probationary period applies.Training:Fire, Emergency and Security Systems Level 3 apprenticeship in addition to internal training and development within the role.Training Outcome:There is an excellent opportunity to develop your skills within the company for the right candidate who is enthusiastic and willing to learn, with the opportunity to gain long-term permanent employment at the end of the apprenticeship.Employer Description:Standard Security Services are an NSI Gold accredited Security Company who specialise in the design, installation & maintenance of Intruder, CCTV, and Fire & Access Control systems throughout Northumberland, Tyne and Wear, Durham, Cleveland and Scottish Borders.
As a family run business, they are able to focus on their customers and are committed to giving them the care and attention to detail that they deserveWorking Hours :40 hours per week Monday – Friday 8.30am – 5pm with 30 mins lunch.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
We are seeking full time, permanent Apprentice Security System Engineers. You will be trained to install and maintain Intruder Alarms, CCTV, and Access Control systems.
The successful candidate will be fully supported by a workplace mentor while undertaking the Level 3 Fire, Emergency and Security Systems (FESS) apprenticeship.
This is an exciting and rewarding role for someone with a passion for engineering. Duties include:
· installing, servicing & maintaining appropriate equipment
· adhering to safe working practices & able to take instruction
· using power tools, lifting, carrying & climbing ladders
. providing excellent customer service Training:Level 3 Fire, Emergency & Security Systems (FESS) apprenticeship. The apprenticeship lasts 3 years and is delivered in block release by Banham Academy, based in Derby, DE24 8GX.Training Outcome:On successful completion of the FESS apprenticeship, we aim to offer a full-time position as a qualified engineer within our company to the right candidate.Employer Description:Optyma was formed in 1987 and has established a reputation for offering reliable, responsive and competitive services which satisfy or exceed the needs and expectations of customers.
Working with PFI partners, Local Authorities, Transport Infrastructure, schools & colleges, Optyma have a history and proven track record in consultation, design, installation, operation, administration, maintenance and monitoring.Working Hours :Monday to Friday 7.30am to 4pm, will sometimes be required to work evenings/weekends. This role will be based at various sites in the West Midlands.Skills: excellent communication skills,enthusiasm to learn,self motivation,a positive can-do attitude,excellent timekeeping,good IT skills,resilience,ability to work independently,problem solving skills,team working....Read more...
Management of the fire safety log/ register and ensuring this is kept up-to-date. Ensure all fire equipment, emergency lighting, fire doors, fire bell and alarm system are tested regularly.
To maintain the security of the school premises ensuring that alarms, CCTV cameras, are properly maintained and security gates regularly inspected, and any remedial works carried out immediately.
Carrying out procedures in the event of fire, flood, breaking and entering accident or major damage.
Liaison with the Security Officer, Safety Officer, Police and Fire Brigade on all aspect of security, fire safety and taking all appropriate action in the case of break in, theft or fire.
Take appropriate remedial action or report working practices or unsafe conditions that may contravene the Health and Safety at work Act and the Fire Precautions Regulations.
Carry out maintenance and repairs to the property, fixtures, fittings and furniture, minor improvements jobs and internal decorating, where such work is within the capabilities of a competent handyperson.
To arrange and supervise contracted staff. Directing workmen and contractors to the site of repair and maintenance work and ensuring all work is signed off only when inspection of work full contract specification has been achieved.
To act as one of the designated key holders ensuring access to keys is only given to authorised personnel and to maintain a register of keys and keys issued.
Regular water testing and management/ control of Legionella Bacteria and proper storage and use of any harmful or toxic chemicals/materials used in the school.
To ensure the safe and efficient operation of all mechanical, electrical and heating services in the school. Taking appropriate action to ensure and monitor proper and safe levels of lighting, heating and ventilation. As well as monitoring usage and promoting energy conservation in the school.
With the Headteacher, agree aims and objectives and ensure these are met within the time set
Support the management of school pets
As a keyholder, be responsible for unlocking and locking the school building and attending emergency call out as necessary.
To ensure the proper cleaning of the premises and site by the proper allocation and management of cleaning staff. The cleanliness and hygiene of the school is of paramount importance and as part of the management role as the ASPM you will be responsible for the day-to-day cleaning: slippery floors, floods, spillages, and bodily fluid (which are not on children or their clothing). The removal of graffiti, ensure that all play areas, paths, entrances and drives etc. are clean, free from litter and litter bins are emptied. Replenishment of Soap, toilet rolls, sanitary goods and towels. See that all water surfaces, drains and gutterings are free from debris. The cleaning of all light shades, fittings etc. Periodic cleaning of inside and of all external windows. Where applicable carrying out some cleaning work, generally using machinery, as allocated.
Engage in the school’s performance management system and ensure targets are set and met within the agreed timescale
To follow and log the school’s daily, weekly, monthly and annual checking systems
Taking responsibility for the delivery of stores, materials and other goods, signing for, storing and or moving them within the school as required.
Maintain plants and garden areas
Ensure the proper porterage of furniture and deliveries within the school and within reasonable capability.
Undertake other various responsibilities as directed by the Headteacher or other designated member of staff.
Training Outcome:Potential for permanent position based on performance.Employer Description:Our Local Authority maintained one-form primary school is a friendly, happy and successful place to be for children, staff and families. Our school values underpin all that we do and a strong team ethos ensures that we work effectively together to do the best for all our children. We believe that school should be a memorable experience!
We are looking for an Apprentice School Premises Manager to who will be responsible for the upkeep of the school premises which includes carrying out minor repairs and appropriate Health & Safety checks. You will be expected to liaise effectively with contractors and be willing to attend appropriate training courses. As a key holder the role will also include security of the school premises including all buildings and contents.Working Hours :Monday - FridaySkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills....Read more...
Working alongside various engineers learning new skills and assisting where required.
Working on various customer sites maintaining fire alarm life systems.
Learning how to fault analyse on fire alarm systems to determine equipment or repair is diagnosed.Training:Day to day training will completed at various customer locations throughout the UK. Apprenticeship training is completed at Skills for Security at the James Watt Campus in Birmingham - Set weeks are booked in the diary for the apprentice to attend.
Qualification gained will be a Level 3 Fire emergency and security systems technician apprenticeship standard.Training Outcome:Fire Alarm Technician.Employer Description:Bryland Fire Protection have been engineering fire protection solutions for over 50 years. We have the experience to design, install and manage the ongoing service and maintenance of fire protection, detection, and suppression systems.
We are a leading fire protection company of directly employed staff that can deliver the complete turnkey solution of services from initial site survey, in-house design, installation, service and on-going maintenance.Working Hours :Monday - Friday, 8.30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Production Operative/Machine Operator.
Candidate will be working our production preparation area, using various machines to prepare orders for assembly. Progressing to some assembly work.
Key manufacturing:
Stamping
Drilling
Cutting keys using paper instructions and PC software
Training:
Level 2 Lean Manufacturing Operative Apprentice Standard
Functional Skills Level 2 in English and maths (if required)
20% off the job training
End Point Assessment
Training will be on-going throughout the apprenticeship
Training Outcome:Possible employment with the company upon successful completion of the apprenticeship. Employer Description:Representing RONIS, DOM and Titan brands on the UK market, DOM-UK Ltd is based in the West Midlands, home of the UK locking industry. In order to accommodate its growing business DOM-UK Ltd relocated to larger premises in Birmingham in April 2008.
DOM-UK Ltd manufactures and distributes a variety of locking solutions for both the OEM and high security markets for applications such as office furniture, supermarket shopping trolleys, residential and commercial projects and specialist security products for a range of different sectors.Working Hours :Monday - Thursday 8.00am - 4.30pm. 1/2-hour lunch breakSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Patience....Read more...
Learning all aspects of marketing with current team members
Working with other teams within our business, especially sales tomake sure strategies align
Working with the Adobe software suite to create and build relevantmarketing campaigns, advertising and online features
Producing content and understanding how that content is workingthrough Website and Social Media Analytics
Working with the team for brainstorming and ideas to promoteGlobal Telemetrics and our tracking brands
Working with external teams for marketing and event support
Training:Multi-channel Marketer Level 3 Apprenticeship Standard:
Delivery Method:
The apprenticeship is primarily based in the workplace
Within the first 18 months additional training is delivered atLoughborough College on Tuesday evenings, 5.00pm - 8.30pm
Portfolio Workshop in college (Daytime) with Trainer Assessor (Dates to be provided on enrolment)
Training Outcome:
Progression to be discussed, subject to commercial requirements
Employer Description:Global Telemetrics is the billing and monitoring platform for
several worldwide vehicle security companies including
SmarTrack, Shadow Immobiliser, Clifford, Autowatch and
provides OEM solutions to vehicle manufacturers.
Monitoring Thatcham Security Certified devices using the latest
technology and secure cloud-based CRM systems to manage
customer information and billing. Global Telemetrics
Provide 24/7 365 days-a-year support for customers worldwide
with staff dedicated to help on all aspects of vehicle tracking and
recovery as well as customer and engineer advice. Global
Telemetrics have successfully recovered over £90 million of
vehicles since inception.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Presentation skills,Analytical skills,Creative....Read more...
Learning from experienced mentors with a vast experience, you can expect to:
Learn more about networking and architecture
Support users with varying degrees of IT troubleshooting
Increase your understanding of cloud services
Get to grips with mobile and operating systems
Level up your coding and logic skillset
Understand helpdesk systems
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships are an Ofsted ‘Outstanding’ rated provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
There are exciting progression opportunities for the right candidate beyond this role
Employer Description:You will be working in a small, friendly team and can enjoy a number of benefits, including:
• Social team building activities
• Fantastic work environment
• Previously supported successful apprentices.
• Fantastic progression opportunities for the right people upon successful completion of the apprenticeship
• More benefits to be revealed if you progress onto the interview stagesWorking Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Provide remote helpdesk IT support to IT clients
Plan and Implement IT infrastructure projects to IT clients
Develop skills to resolve IT issues especially with Microsoft M365, Email, Google Workplace, Cyber Security
Manage Telecoms client’s requirements, resolving issues, making system changes, updates and planning for holidays periods
Maintain detailed records of repairs and maintenance works
Provide routine and emergency fault diagnosis and repair of office technology
Provide service to Printer/MFP fleets
Maintain and provide an accurate record of stock and parts inventory
Assist in the ordering of parts and materials for the ongoing service of office technology
Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond
Train end users in the proper use and training of the hardware and software provided
Maintain accurate records for expenses, mileage, and other relevant information in line with the role
Perform other duties as assigned by your line manager
Perform to KPI's in line with company policy
Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
Contribute to our support documents to ensure they're clear and accurate, and research and write new content to fill any gaps
Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider360 Office ecosystem
Personal characteristics:
Maintain a laser focus on quality, with top-notch written and spoken communication
A technical predisposition, and the desire to learn
Demonstrable exceptional writing skills and attention to detail
A can-do attitude with a focus on delighting users
Willingness to work hard with an excellent work ethic
Full Clean UK Driving License & Car
Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritizing in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:360 Office Ltd are a Yorkshire based Managed Service Provider (MSP) operating out of our Head Office in Hull. We love technology, and love to share what we love with our customers. Offering B2B goods and services which assist businesses in driving down cost and improving efficiencies. We are a new venture offering a customer centric working environment, a keen pricing policy and a large portfolio of Office Services.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
1. Technical Support o Provide high-quality technical support to both internal staff and external customers across various communication channels, including phone, email, chat, and in-person interactions.2. ICT Troubleshooting o Diagnose and resolve ICT problems using established troubleshooting methodologies and specialized tools, ensuring swift issue resolution.3. Technical Interpretation o Interpret and analyse technical specifications relevant to assigned ICT tasks to ensure accurate and effective solutions.4. Security Application o Apply appropriate security policies and protocols to all ICT tasks in line with organisational requirements and best practices.5. Issue Resolution o Employ relevant processes, tools, and technologies to effectively resolve ICT technical issues, minimizing downtime and enhancing user satisfaction.6. Stakeholder Communication o Communicate effectively with stakeholders at all levels, providing clear instructions, status updates, and managing expectations and escalations as necessary.o Create email format for organisation 7. Testing Methodologies o Apply appropriate testing methodologies to hardware, software, or cabling assets to ensure proper functionality and compliance with organizational standards.8. Continuous Learning o Proactively engage in self-directed learning to remain current with technological developments, enhancing relevant skills and taking ownership of professional growth.9. Documentation & Escalation o Accurately document or escalate ICT tasks as needed to ensure a clear audit trail and efficient issue progression, maintaining organisational standards for record-keeping.Training:
Level 3 Information Communication Technician
Delivered through Middlesbrough College (Newcastle branch NE1 1SA)
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
Employer Description:We specialise in guiding businesses through the often complex process of purchasing energy contracts. Our mission is simple: to save you time, reduce costs, and streamline your energy management while helping you make the shift towards more sustainable energy solutions.Working Hours :Monday - Friday
Times to be confirmedSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
On this 5-year degree programme, you’ll learn core technical skills and gain real-world experience of digital and technology solutions in action through a blend of university studies and work placements. You’ll learn how to produce technical documentation, code and schematics including:
Cyber security designs
Software in a variety of different languages
PLC control
Concept designs
CAD
Electrical and electronic design
Database management
You’ll complete your university studies on a part-time basis across four years. Years 1 and 2 will provide you with a solid basis in the digital environment. In years 3 and 4, your studies will focus on your chosen specialism: Software Engineering. In year 5, having completed your studies, you will work full-time on placements within the business. At the end of the year (upon successful completion of the degree and apprenticeship), you’ll qualify as a Software Engineer.Training:At the end of your apprenticeship, you’ll have earned a BSc Honours Degree in Digital and Technology Solutions and gained rich work experience within your chosen specialism.
From undertaking general project management activities including project planning, resourcing, budgeting, document management and configuration control, you will have also gained valuable project management skills.
Your technical training will be supplemented with in-house training courses and soft skill training to help you develop your personal and team working skills.Training Outcome:Upon successful completion of your apprenticeship, you will be ready to step into your first substantive role as either Assistant Software Engineer or Software Engineer within the business.
Graduates of the programme can expect a competitive starting salary in software engineering, along with opportunities to work towards professional registration and chartership under the mentorship of industry experts.
Notably, one of our recent graduates from the Digital and Technology Solutions Apprenticeship has already become a recognised leader in their field, travelling internationally to collaborate with allies on cutting-edge defence solutions.Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers. Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies. They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.Working Hours :Monday- Friday
9.00pm- 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
**Please note, this is a home-based role**
Provide technical support for the company's accounting software to clients.
Diagnose and troubleshoot software and database issues related to the accounting software.
Assist clients with installation, configuration, and updates of the accounting software.
Maintain detailed records of support requests, actions taken, and resolutions, via our support desk tool ZOHO
Create and update technical documentation and user manuals.
Collaborate with the development team to report bugs and suggest improvements.
Ensure high levels of customer satisfaction by providing timely and accurate support.
Help monitor and maintain the performance of the accounting software with the aim of suggesting improvements/ideas.
Microsoft SQL Server
Assist in the development, maintenance, and enhancement of the SQL Server database that is utilised by our accounting software.
Write and optimise SQL queries to ensure maximum/best performance/practice.
Strong problem-solving skills and attention to detail.
Support data integration and extraction processes (occasionally)
Troubleshoot and resolve database-related issues as they arise.
Basic understanding of performance tuning and optimisation techniques.
Assist in the implementation of data security measures and database access controls.
Participate in code reviews and testing processes to ensure the quality of database-related code.
Training:Online teaching, coaching and workplace development.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 9am - 5pm.
Tuesday 9am - 5pm.
Wednesday 9am - 11am.
Thursday 9am - 5pm.
Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Microsoft SQL skills,SQL Coding,Database....Read more...
Respond to faults
Work on planned and preventative maintenance
Manage a number of projects within the site
Update the office team on all works on a regualr basis
Communicate with other Engineers and sub-contractors
Training:
Engineering Technician Level 3 Apprenticeship Standard
Training will be at City College Norwich on day release, 1 day per week
Training Outcome:
An opportunity for permanent skilled employment is possible once the Apprentice has qualified
Employer Description:Gleniston Facilities Management Ltd is a small company which offers repairs, maintenance, and installations on electrical, mechanical and combustion systems. We work throughout Norfolk with various organisations including schools and colleges, research and medical centres, care and housing facilities, and entertainment buildings.
Gleniston also have strong connections with local, specialist subcontractors who support us in areas such as fire and security.Working Hours :Monday - Friday, 8.00am - 4.30pm, with one day per week at College.Skills: Communication skills,Attention to detail,Team working,Creative,Initiative....Read more...
Your duties will include:
Performing daily BAU activities
Managing support tickets
Managing customer requests and urgent activities
Occasional customer or Data centre site visits
Training:
Information CommunicationsTechnician Apprenticeship Standard Level 3
Training will be delivered both in College and in the workplace
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:Merge IT is a growing Technology Service Provider who is looking to grow its team with the appointment of a new IT Support Technician. Due to the uptake of the cloud services within our customers and ever changing IT landscape, this role is a critical to the continued development of our company.
We will offer extensive on the job training, exposure to a number of new technologies,
a varied set of daily responsibilities coupled with an interesting and tailored career development path.
We will also offer a dedicated time to develop new skillsWorking Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Analytical skills,Cyber Security Exposure,Windows Support experience,Office 365 experience....Read more...
Answering support calls and emails.
Logging issues on the helpdesk system.
Communicating with staff to resolve daily issues.
Addressing security vulnerabilities.
Configuring hardware. Printers/PC’s/Laptops/Phones.
Creating and supporting users within the Office 365 environment.
Supporting the company ERP trading platform.
Liaising with 3rd party support companies.
Training Outcome:
Kellaway Group grows yearly, offering opportunities for those with the right mindset to gain knowledge in other areas beyond support such as coding, systems development, project work.
Employer Description:The Kellaway Group aims to be an employer of choice. We do this through our culture and
safety but also by rewarding our teams for their efforts, commitments and dedication. The
Kellaway Group of businesses are ambitious and have a strong and determined approach to
growth. To support this growth and to achieve our strategic company goals we have many
development opportunities available at all levels of the business.Working Hours :Monday: 8.30am – 5.00pm
Tuesday: 8.30am – 5.00pm
Wednesday: 8.30am – 5.00pm
Thursday: 8.30am – 5.00pm
Friday: 8.30am – 5.00pmSkills: Attention to detail,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
You will be working alongside the E-Commerce executive; you will be involved in the data input into various ecommerce platforms
You will learn and use Microsoft Excel and Microsoft word and will input into various software platforms such as ‘Virtual Stock’ (Edge), Myracle and Marketplacer
You will be taught how to use and answer the telephone system and will liaise with suppliers to gather information for the business to use
You will be shown how to check all the websites daily and report your findings and will then check each customer site on a daily basis
You will be shown how to update and maintain the master document and will work under instruction to keep that up to date
You will ensure data accuracy. Accuracy in data entry is paramount with a high level of attention to detail to their work, ensuring that data correctly maintained
You will be taught to adhere to data confidentiality and security protocols the company has in place
You will participate in regular training sessions to stay updated on database
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Data Technician qualification, with training in how to:
Source data from a collection of trusted sources
Collate and format data to facilitate processing and presentation
Present data for review and analysis by others
Analyse simple and complex structures and unstructured data to support business outcomes
Communicate results verbally, through reports and technical documentation
Store, manage and share data securely in a compliant manner
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Providing IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.ukTraining Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Duties will include:
Months 1 to 8 - You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16 - You will join the 1st Line Team providing administrative and remote support to our fast growing customer base
You will report directly to the 1st Line Team Leader who works within the Customer Operations group
You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
Strong customer care and client facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused and rigorous
Proven problem solving skills
Able to work in a team environment
Must have desire and ability to develop new skills on the job
Strong team focus and ability to work with and without direct supervision
Attitude:
Mature attitude in a professional environment
Desire to be a team player
Looking for challenges and solutions
Promotes Customer Service
‘Can do’ attitude
Sense of humour
Technical Skills - An awareness of:
IT Hardware
Windows Operating systems
Microsoft 365
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Employer Description:Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers.
Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies.
They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.Working Hours :Monday - Friday, 9.00pm - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Can-do attitude,IT Hardware,Windows Operating Systems,Microsoft 365....Read more...
As part of the apprenticeship your duties will include:
General maintenance tasks
Logistics for events and after school activities
Responsive actions as needed
Team player for emergency response matters
H&S related checks and tasks
General site safety and security checks
Training:
Property Maintenance Operative Level 2 Apprenticeship Standard
Training will be delivered through East Surrey & John Ruskin College via day release
Training Outcome:
Successful candidates may have the option to join the RGS group of schools in the event of a fixed term or full-time vacancy occurring or team expansion due to school development and growth
Employer Description:Chinthurst School is an independent co-educational nursery, pre-preparatory and preparatory school in semi-rural surroundings in the village of Tadworth, Surrey, England, 15 miles south of the centre of London. As a member of the RGS Group, the school is associated with Reigate Grammar School and Reigate St Mary's School. Its pupils' ages range from two to eleven years.Working Hours :Monday - Friday, 9.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Provide IT Support: Handle user requests, troubleshoot technical issues, and deliver excellent customer service
Maintain IT Facilities: Ensure employees have the tools they need to work effectively and support their use of IT resources
Learn Incident Management: Record and resolve IT incidents, keeping users informed and escalating issues when necessary
Collaborate on Projects: Work alongside the IT team to support departmental objectives and contribute to business initiatives
Develop Documentation Skills: Create reports and guides to assist with IT operations and user training
Support Employee Induction: Help onboard new team members, introducing them to IT facilities, policies, and security practices
Training:
Information Communications Technician Level 3
Programme will be delivered remotely and on site at the employers' premises
Training Outcome:Opportunity to progress to level 4 or other IT qualifications.Employer Description:We engineer, manufacture, service and support solutions that transform what’s possible in offshore energy, maritime defence and ocean science.
Through investment in people, technology and footprint, we have built one of the most capable, dynamic and responsible businesses in the marine technology space. As a vertically integrated company with everything under one roof, we – together with our trusted supply chain and strategic partners – can tackle your subsea project in ways no other solutions provider can.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Logical,Networking concepts,Interest in FIrewalls,PC Build Techniques....Read more...
