SIA Tutor – Security Industry TrainingLocation: Leeds Based with Various Travel Required Salary: £40,000 per year Contract: Full-time, permanentAbout the RoleOur client is looking for an experienced and passionate SIA Tutor to deliver high-quality training across a range of accredited security industry courses, including:
Level 2 Door SupervisorAward in Door Supervisors in the Private Security Industry (Level 2)Level 3 Emergency First Aid at WorkCCTV Operator (Level 2)Award for CCTV Operators in the Private Security Industry (Level 2)SIA Licence-linked qualifications
In this role, you will train, assess, and inspire learners to achieve their qualifications, preparing them for careers in the security industry. You will also embed functional skills where required, provide expert industry insight, and ensure compliance with awarding body and regulatory standards.Key Responsibilities
Deliver engaging and effective SIA training sessions using a variety of teaching methods.Support learner engagement strategies to meet monthly recruitment and achievement targets.Provide constructive feedback on learner work and assessments.Promote a safe, inclusive, and professional learning environment.Maintain compliance with Ofsted, Matrix, and awarding body requirements.Collaborate with colleagues to meet learner needs and organisational goals.Offer Information, Advice, and Guidance (IAG) throughout the learner journey.
About YouEssential:
Level 3 qualification in SIA or significant professional security industry experience.Recognised teaching qualification (or willingness to work towards one).Maths & English at Level 2 or above.Excellent communication and interpersonal skills.Strong industry knowledge and ability to inspire learners.Understanding of inclusive and non-discriminatory teaching practices.
Desirable:
Experience with e-portfolio systems (preferably OneFile).IAG Level 2 qualification (or willingness to work towards one).Experience of Ofsted inspections.Commitment to continuous professional development.
What’s on Offer
Competitive salary of £40,000.Opportunity to deliver a diverse range of SIA and security qualifications.Professional development and CPD opportunities.Work with motivated learners looking to build their careers in security.
SIA Tutor – Security Industry Training....Read more...
As a High Performance Computing (HPC) Apprentice, you will spend the first few weeks of your apprenticeship within AWE’s Skills Academy; before moving out into different placements within the HPC group.During these placements, you will learn a range of skills, including: • Linux operating system administration (installation, configuration and management) • Linux shell scripting • Computer hardware (building/repairing) • Networking • File system management • Computer security concepts• System monitoring and fault diagnosis • Customer interaction and problem investigation
Training is primarily in-house but may also include technical training courses.Training:Level 3 Information Communications Technician apprenticeship standardTraining Outcome:Previous apprentices have successfully out turned into HPC roles that include: System Administrator, Network Administrator and Software Developer.Employer Description:We’re a team of remarkable people, united by one extraordinary mission: keeping the UK safe and secure. The UK’s independent nuclear deterrent has existed for 75 years to deter the most extreme threats to our national security and way of life, helping to guarantee our safety, and that of our NATO allies.
Our work is critical. We’re delivering Astraea, the next warhead for the UK’s nuclear deterrent and pushing the boundaries of nuclear science and technology. But that’s just part of the story.
We support the UK government in a range of vital areas – from counter-terrorism to global nuclear test monitoring to building a world-class community of experts in nuclear science. This is work that protects lives and strengthens national security.
At AWE, you’ll find more than just a job. You’ll find purpose, growth, and a community like no other. Whether you're just starting out or looking to take your career to the next level, this is your chance to learn from the best, develop your skills, and be part of something truly unique.
Be extraordinary at AWE.Working Hours :9 day fortnight.
33 hrs on the short week, 8hrs 15 mins per day.
41 hrs on the long week, 8hrs 15 mins per day Monday to Thursday and Fridays 8hrs.
Please note hours may alter due to College training times.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Patience....Read more...
From day one, you’ll be part of our Mission Systems business, helping us develop innovative software that supports national security and defence. From cutting edge development of machine learning models to intelligent sensor technologies able to analyse the electromagnetic environment, our software needs to be proven, reliable and fully integrated
You’ll work in design offices, laboratories and workshops, contributing to live projects in areas such as submarine systems, communications and security, command and control and electronic warfare. Whether you're helping to build an audio console or supporting software for a world-class ship, you'll be involved in the full development lifecycle – from concept through to testing
This programme gives you the chance to learn about cyber security, control systems, software development, electronics and more. You’ll also have opportunities to develop skills and experience in Computer Aided Design (CAD), electrical and electronic design, and managing databases
These skills will enable you to contribute to the delivery of innovative digital technologies that help keep people, assets and information safe – supporting our shared purpose of creating a safe and secure world, together
Training:
As part of your apprenticeship, you will study for the BSc (Hons) Digital and Technology Solutions through the University of Exeter
You’ll complete your studies part-time over four years while gaining hands-on experience in the workplace. In years 1 and 2, you’ll build a strong foundation in digital technologies. In years 3 and 4, you’ll specialise in Software Engineering. During your final year, you’ll work full-time in placements while completing your End Point Assessment
Your technical training will be supplemented with in-house training courses and soft skill training to further develop your personal and team working skills
Training Outcome:
By the end of your apprenticeship, you’ll have earned a BSc Honours Degree in Digital and Technology Solutions and gained rich work experience in software engineering
In addition to your technical development, you’ll have built valuable project management skills through activities such as project planning, resourcing, budgeting, document management, and configuration control
Upon successful completion of your apprenticeship, you’ll be ready to progress into your first substantive role within the business – typically as an Assistant Software Engineer or Software Engineer
Apprentices who complete the programme can expect a competitive starting salary in software engineering, along with opportunities to pursue professional registration and chartership, supported by experienced mentors and industry professionals
Employer Description:Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.Working Hours :Monday to Friday 9am to 5pm.Skills: IT skills,Team working....Read more...
Apprentices will be supported from day 1 and will be assigned an office manager for mentoring
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues
You will gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
You will be responsible for all communication triaging and ensure jobs are allocated correctly and engineers are assigned the correct information
You will update customers on their bookings and be that customer facing person for the business
Training:
Customer Service Level 3 Apprenticeship Standard
Skills for Security will deliver the apprenticeship training, remotely, twice a month
You will be required to complete all training tasks allocated during your apprenticeship
You will be required to complete assessments and portfolio work during your tutor led meetings and take part in any additional training courses that the company require you to complete
The employer will mentor and coach you on the job. You will also shadow, learn and get involved in all aspects of your administrative role with our office manager
You will attend dedicated tutor led meetings hosted via MS Teams and gather any on the job evidence needed to supplement your studies
Training Outcome:
You will be a qualified Customer Service specialist, progression may be available within the office
Employer Description:PARFAS utilise the latest thinking and technology to create and install security systems that are commensurate with current and emerging risks. Our all-encompassing customer journey begins by providing the best possible advice that meets the client’s requirement and mitigates the current and emerging threats.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Organisation skills,Customer care skills....Read more...
You will work alongside a senior engineer and travel nationwide, to install cables for EPOS systems and other security systems at sports and social clubs.
Work to include:
IP door entry and CCTV
Networking
AV systems
General electrical installations
Training:
You will work towards an Advanced Level Network Cable Installer Apprenticeship delivered by VQ Solutions
You will have a dedicated VQ Mentor, and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend training courses, and have monthly reviews
All apprenticeship work will be completed during working hours
Training Outcome:The majority of our apprentices are offered full-time employment upon successful completion of their apprenticeship.Employer Description:Club Control is one of the largest providers of custom management products and software solutions to the social club sector in the UK. Our customer base is national and we have offices located in Chester and London. We have a combined industry experience of over 50 years and really know how clubs work and how they operate. Drawing on this knowledge we design our products specially for clubs so they make YOUR job easier, faster and more accurate and in turn make your club more efficient, more secure and MORE PROFITABLE. We believe in service and are proud of the back up support we provide our customers. Our dedicated service line and advisors are available between the hours of 09:00 and 23:30 365 days a year. We also have state of the art custom remote support meaning we can train, diagnose, and fix instantly over the internet, ensuring you receive seamless support.Working Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Good time management,Eager to learn,Ability to prioritise....Read more...
Achieve KPI’s given within your role where they are set out in writing.
Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training.
Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases.
Escalate complex issues / faults to the Senior IT Support Executive
Providing customer support and training via web demonstration, telephone and customer visits.
To maintain the best professional relationship with our customers.
Provide assistance to other employees within the business.
Attend service training and webinar sessions to improve product knowledge.
To review and interact with our customers where required to improve their customer experience.
Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate.
Ensure customer, suppliers’ and employees’ expectations are managed as per our values.
Use initiative to learn new products & systems and share your knowledge with others.
Training:Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls.Training Outcome:The role offers long term security and the opportunity to progress to a permanent position on successful completion of the apprenticeship.Employer Description:information Velocity Academy is a post 16 private education provider that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy now delivers apprenticeship programmes, short courses and online virtual classes to both employers and individual students. We now boast a diverse portfolio of vocational learning programmes such as technology, business management, administration, and health and fitness.Working Hours :Working hours Monday- Friday 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
MAIN DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIES:
Provide first-line IT support to staff and students, delivering prompt, polite, and professional customer service
Troubleshoot and resolve issues across all infrastructure, ICT system, hardware and software
Assist with the setup, configuration, and maintenance of computers, laptops, tablets, printers, and AV equipment
Support ICT use across the school and escalate complex issues to the appropriate members of the IT Support department when needed
Assist with user account management, software installations, updates, and access control
Help maintain and update the school’s IT inventory, tracking equipment and logging activity
Support the maintenance of the school network, including Wi-Fi and server infrastructure under supervision
Contribute to system improvements and IT projects, occasionally working flexibly outside normal hours
Respond to helpdesk tickets and ensure issues are documented and resolved efficiently, escalating issues where necessary
Follow school IT and safeguarding policies, ensuring data security and confidentiality
GENERAL:
Work co-operatively with, and in support of everyone at the school (including the work of other team members) by undertaking such additional duties as are reasonably commensurate with the post and level of responsibility
Review and develop own professional practice, undertaking training as required
Develop good working relations with other colleagues and promote a positive impression of the support services in all circumstances, identifying areas for improvement
Help foster a positive culture by upholding the vision and aims of the school
Training:Level 3 Digital Support Technician Apprenticeship Standard, St Peter’s Catholic High School.Training Outcome:Permanent Role: If you perform well and there’s a vacancy, you may be offered a full-time IT Support role.
Further Training: You may pursue additional certifications to enhance your technical expertise and career prospects. Some valuable certifications include:
CompTIA A+ (IT support and maintenance)
Cisco Certified Network Associate (CCNA) (Networking)
Microsoft Certified Solutions Associate (MCSA) (Microsoft technologies)
Certified Information Systems Security Professional (CISSP) (Cybersecurity)
ITIL Foundation (IT service management)
Google IT Support Professional Certificate (entry-level IT support skills)
Transferable Experience: Even if there’s no role at the school, you’ll have gained: Level 3 Digital Support Technician Apprenticeship
Employer Description:St. Peter’s is a successful and oversubscribed 11-16 Catholic Secondary School of approximately 1040 pupils. We primarily serve the children of our partner parishes across a wide area in Wigan, Lancashire and St. Helens. We pride ourselves on living out our mission statement to be a ‘Learning and serving community enriched through friendship and Christian faith.’ We are committed to both high standards of learning and personal conduct and to being a warm inclusive school where every child can succeed.
The vast majority of our pupils achieve expected or above expected standards at the end of KS2 and this leads to challenging targets at GCSE level. Through our clear expectations and nurturing environment, we create a calm focused learning environment where teachers can teach and the needs of all of our pupils can be met.
The curriculum offer at St. Peter’s is a wide and varied one with a very strong academic core and a diverse offer of Arts, Technical and practical courses. I would encourage you to explore this offer on the school website.
Our staff team is a strong mix of very experienced and more recently qualified colleagues and they are very well supported at all levels by our Professional Development Programme. Staff wellbeing is at the heart of our philosophy and we have embraced a number of strategies to promote this including staff wellbeing cafes, wellbeing buddies and the opportunity to work from home where practicable. Staff Development is supportedWorking Hours :Term time plus 4 weeks (days/hours to be agreed for working during school holidays). Working times are flexible, but generally between 8:30am - 3:30pm Monday - Thursday and 8:30am - 3:00pm on Fridays. 30-min unpaid lunch break. Working from home is allowable.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday- Friday
(08:30- 17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday (08:15 - 17:30) Friday (08:30 - 17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit.
The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose, in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (08:30-17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing throughout the whole practice.
Customer Service:
Ensure the patient's journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients, whether it be in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently, and all emails responded to.
Accurately update and protect patient information, including on the patient electronic database.
Book the next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept as full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when it's returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day).
Ensure that the toilets are checked daily and are clean and tidy and they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (between 08:30-17:00).Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :x4 Days P/Week - Between Monday-Friday (08:15-17:30) - 16:30 On Fridays.Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Thursday(08:15-17:30) Friday(08:15-16:45).Skills: Communication skills,IT skills,Attention to detail....Read more...
