As part of their continued and sustainable growth, they now operate and work with clients across many market sectors in West Sussex, East Sussex, Hampshire, Isle of Wight, Surrey, Dorset and Berkshire within the industrial and commerial sector.
They are a dynamic, forward thinking, independent business, and continue to embrace new technologies, enhance their services and adapt to the needs of their clients making them a trusted choice within the industry.
The successful individual(s) will get the opportunity to work for an established employer and become fully supported engineers.
SFA are accredited for Fire under the BAFE SP203-1 scheme, Security SS2001 as well holding Health & Safety accreditations.
Employee well-being is important to SFA and they moved to a 4 day week in 2022.
£12.21 p/h.
Ideal candidate will need:
Excellent communication skills and listening skills
Ability to follow instructions
The ability to work within a team meeting tight deadlines as well as lone working as the role develops
A strong interest in technology and engineering
Great problem solving skills and attention to detail
To be committed to developing new skills and gaining knowledge of the industry
A positive attitude, willingness to learn and an excellent work ethic
Basic understanding of electrical systems (advantageous but not essential)
Training:Fire Emergency Security Systems Technician Level 3 Apprenticeship Standard.
Skills for Security will deliver the apprenticeship training in block release at centre. You will attend centre one week every eight weeks.
You will be required to complete all training tasks allocated during your block release weeks at the training centre and gather any site evidence needed to supplement your studies.
You will be required to complete an annual assessment at the training centre and take part in any additional training courses that the company require you to complete. Training Outcome:To become an independent abled engineer within the business with progression opportunities as the company continues to grow / Company van.Employer Description:SFA is a fire and security company who have always had a strong technical background, this is a fundamental part of their business and something they continue to enjoy today, with over 40 years of industry knowledge and experience to draw upon.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail....Read more...
As part of their continued and sustainable growth, they now operate and work with clients across many market sectors in West Sussex, East Sussex, Hampshire, Isle of Wight, Surrey, Dorset and Berkshire within the industrial and commerial sector.
They are a dynamic, forward thinking, independent business, and continue to embrace new technologies, enhance their services and adapt to the needs of their clients making them a trusted choice within the industry.
The successful individual(s) will get the opportunity to work for an established employer and become fully supported engineers.
SFA are accredited for Fire under the BAFE SP203-1 scheme, Security SS2001 as well holding Health & Safety accreditations.
Employee well-being is important to SFA and they moved to a 4 day week in 2022.
£12.21 p/h
Ideal candidate will need:
Excellent communication skills and listening skills
Ability to follow instructions
The ability to work within a team meeting tight deadlines as well as lone working as the role develops
A strong interest in technology and engineering
Great problem-solving skills and attention to detail
To be committed to developing new skills and gaining knowledge of the industry
A positive attitude, willingness to learn and an excellent work ethic
Basic understanding of electrical systems (advantageous but not essential)
Training:Fire Emergency Security Systems Technician Level 3 Apprenticeship Standard.
Skills for Security will deliver the apprenticeship training in block release at centre. You will attend centre one week every eight weeks.
You will be required to complete all training tasks allocated during your block release weeks at the training centre and gather any site evidence needed to supplement your studies.
You will be required to complete an annual assessment at the training centre and take part in any additional training courses that the company require you to complete. Training Outcome:To become an independent abled engineer within the business with progression opportunities as the company continues to grow / Company van.Employer Description:SFA is a fire and security company who have always had a strong technical background, this is a fundamental part of their business and something they continue to enjoy today, with over 40 years of industry knowledge and experience to draw upon.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail....Read more...
Fire & Security Systems EngineerSalary: £35,000 -£40,000 basic + overtime, call-out, bonus & benefitsLocation: Warrington/Bury – full UK driving licence essentialHours: Full-time, Monday to Friday (40 hours/week)Croma Fire & Security is part of the respected Croma Group, a UK-wide provider of industry-leading fire and security solutions. Known for our technical excellence and dependable service, we protect everything from homes and retail premises to schools, hospitals and national infrastructure. We combine the responsiveness of a local team with the backing of a trusted national brand.As our business continues to grow, we are looking for a Fire & Security Engineer to join our team in the Warrington/Bury area. This is a brilliant opportunity to work across a wide range of systems, sites and challenges with excellent support, ongoing training and the chance to develop your career in a business that values expertise.Responsibilities include but not limited to:
Carry out the service, repair and maintenance of fire alarm systems, emergency lighting, intruder alarms, CCTV and access control systemsDiagnose faults and resolve technical issues quickly, safely and effectivelySupport reactive call-outs and ensure equipment is brought back online with minimal disruptionComplete maintenance checks and routine inspections in line with current regulations (e.g. BS5839, BS5266, NSI)Work across a broad client base including retail sites, commercial properties, residential blocks and public sector premisesAccurately complete job sheets, reports and update the system via tablet or laptopSupport system upgrades and minor installation works where requiredLiaise with customers, site contacts and internal colleagues to ensure smooth communication and excellent service deliveryKeep up to date with training and attend manufacturer courses as requiredContribute to a strong health and safety culture by following risk assessments and safe working practices
The ideal candidate
Solid experience servicing and maintaining a range of fire and security systemsFIA qualifications (Advanced Maintainer, Installer, Commissioner) preferredFamiliarity with key systemsComfortable working independently and managing your own scheduleClear communicator – both with clients and colleaguesA proactive problem-solver with high standards and a positive attitudeFull UK driving licence is essentialECS Card, IPAF and/or PASMA would be an advantage, but not essential
What you will get in return:
Competitive basic salary of £35k to £40k depending on experienceEnhanced earnings with overtime, travel time and call-out rota paymentsStaff Share Option Scheme and annual company share schemeCompany van (business use), fuel card, tools, mobile and laptop20 days holiday rising to 25 with service, plus bank holidaysOngoing training, professional development and career progression routesSupportive team culture where engineers are respected and listened toA varied, interesting workload with a growing company that’s big enough to support your ambitions but small enough to careAccess to private GP service for you and your family along with other wellbeing health support
To apply for this Fire & Security Systems Engineer role, upload your CV today. We look forward to hearing from you! INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Fire & Security Systems EngineerSalary: £35,000 -£40,000 basic + overtime, call-out, bonus & benefitsLocation: Warrington/Bury – full UK driving licence essentialHours: Full-time, Monday to Friday (40 hours/week)Croma Fire & Security is part of the respected Croma Group, a UK-wide provider of industry-leading fire and security solutions. Known for our technical excellence and dependable service, we protect everything from homes and retail premises to schools, hospitals and national infrastructure. We combine the responsiveness of a local team with the backing of a trusted national brand.As our business continues to grow, we are looking for a Fire & Security Engineer to join our team in the Warrington/Bury area. This is a brilliant opportunity to work across a wide range of systems, sites and challenges with excellent support, ongoing training and the chance to develop your career in a business that values expertise.Responsibilities include but not limited to:
Carry out the service, repair and maintenance of fire alarm systems, emergency lighting, intruder alarms, CCTV and access control systemsDiagnose faults and resolve technical issues quickly, safely and effectivelySupport reactive call-outs and ensure equipment is brought back online with minimal disruptionComplete maintenance checks and routine inspections in line with current regulations (e.g. BS5839, BS5266, NSI)Work across a broad client base including retail sites, commercial properties, residential blocks and public sector premisesAccurately complete job sheets, reports and update the system via tablet or laptopSupport system upgrades and minor installation works where requiredLiaise with customers, site contacts and internal colleagues to ensure smooth communication and excellent service deliveryKeep up to date with training and attend manufacturer courses as requiredContribute to a strong health and safety culture by following risk assessments and safe working practices
The ideal candidate
Solid experience servicing and maintaining a range of fire and security systemsFIA qualifications (Advanced Maintainer, Installer, Commissioner) preferredFamiliarity with key systemsComfortable working independently and managing your own scheduleClear communicator – both with clients and colleaguesA proactive problem-solver with high standards and a positive attitudeFull UK driving licence is essentialECS Card, IPAF and/or PASMA would be an advantage, but not essential
What you will get in return:
Competitive basic salary of £35k to £40k depending on experienceEnhanced earnings with overtime, travel time and call-out rota paymentsStaff Share Option Scheme and annual company share schemeCompany van (business use), fuel card, tools, mobile and laptop20 days holiday rising to 25 with service, plus bank holidaysOngoing training, professional development and career progression routesSupportive team culture where engineers are respected and listened toA varied, interesting workload with a growing company that’s big enough to support your ambitions but small enough to careAccess to private GP service for you and your family along with other wellbeing health support
To apply for this Fire & Security Systems Engineer role, upload your CV today. We look forward to hearing from you! INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Fire & Security Systems EngineerSalary: £35,000 -£40,000 basic + overtime, call-out, bonus & benefitsLocation: Warrington/Bury – full UK driving licence essentialHours: Full-time, Monday to Friday (40 hours/week)Croma Fire & Security is part of the respected Croma Group, a UK-wide provider of industry-leading fire and security solutions. Known for our technical excellence and dependable service, we protect everything from homes and retail premises to schools, hospitals and national infrastructure. We combine the responsiveness of a local team with the backing of a trusted national brand.As our business continues to grow, we are looking for a Fire & Security Engineer to join our team in the Warrington/Bury area. This is a brilliant opportunity to work across a wide range of systems, sites and challenges with excellent support, ongoing training and the chance to develop your career in a business that values expertise.Responsibilities include but not limited to:
Carry out the service, repair and maintenance of fire alarm systems, emergency lighting, intruder alarms, CCTV and access control systemsDiagnose faults and resolve technical issues quickly, safely and effectivelySupport reactive call-outs and ensure equipment is brought back online with minimal disruptionComplete maintenance checks and routine inspections in line with current regulations (e.g. BS5839, BS5266, NSI)Work across a broad client base including retail sites, commercial properties, residential blocks and public sector premisesAccurately complete job sheets, reports and update the system via tablet or laptopSupport system upgrades and minor installation works where requiredLiaise with customers, site contacts and internal colleagues to ensure smooth communication and excellent service deliveryKeep up to date with training and attend manufacturer courses as requiredContribute to a strong health and safety culture by following risk assessments and safe working practices
The ideal candidate
Solid experience servicing and maintaining a range of fire and security systemsFIA qualifications (Advanced Maintainer, Installer, Commissioner) preferredFamiliarity with key systemsComfortable working independently and managing your own scheduleClear communicator – both with clients and colleaguesA proactive problem-solver with high standards and a positive attitudeFull UK driving licence is essentialECS Card, IPAF and/or PASMA would be an advantage, but not essential
What you will get in return:
Competitive basic salary of £35k to £40k depending on experienceEnhanced earnings with overtime, travel time and call-out rota paymentsStaff Share Option Scheme and annual company share schemeCompany van (business use), fuel card, tools, mobile and laptop20 days holiday rising to 25 with service, plus bank holidaysOngoing training, professional development and career progression routesSupportive team culture where engineers are respected and listened toA varied, interesting workload with a growing company that’s big enough to support your ambitions but small enough to careAccess to private GP service for you and your family along with other wellbeing health support
To apply for this Fire & Security Systems Engineer role, upload your CV today. We look forward to hearing from you! INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Key Responsibilities:
Assist with the installation and configuration of computer operating systems, applications, and hardware.
Provide first-line technical support to staff and students via phone, email, and ticketing systems.
Perform basic troubleshooting for hardware, software, and network issues under supervision.
Maintain accurate records of IT assets, deployments, and service requests.
Support the Service Desk team in resolving incidents and escalating complex issues when necessary.
Prepare and set up IT equipment for classrooms, offices, and events.
Follow College IT policies and procedures to ensure data security and compliance.
Keep up to date with industry developments and actively participate in training sessions.
Training Outcome:Possible Career Routes upon completion:
IT Support Technician / Service Desk Analyst.
Network Technician / Junior Network Engineer.
Cybersecurity Support Technician.
Employer Description:We are an outstanding further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
Maintenance Engineer
Boston
£49,000 - £53,000 Basic + Stable + 4 on 4 off + Brand new production + Training Courses + Family Feel + Package + IMMEDIATE START
Are you looking for a Maintenance Engineer role with a company that prioritises stability and genuinely looks after its employees? This well-respected manufacturer is seeking someone who values a secure, supportive working environment while still enjoying great earning potential. You’ll benefit from consistent training and development to help you grow while feeling confident in a long-term, stable career.
This specialist manufacturer continues to strengthen its operation through major investment, creating a secure future for both the business and its people. This is an outstanding opportunity for a Maintenance Engineer who wants long-term job security, excellent support, and ongoing development. Join a company that values its team, invests in your future, and ensures you feel supported and appreciated every step of the way.Your Role As a Maintenance Engineer Will Include:* Maintenance Engineer - dealing with PPM's and Breakdowns
* Working on Projects
* Working on new 10 million production lines
* Working days and night rotating shifts As a Maintenance Engineer You Will Need To Have:* Multi skilled Engineer- Electrical and mechanical
* Electrical skills: single phase and 3 phase
* PLC,18th Edition and experience within FMCG or manufacturing / industrial
If this sounds like you apply or call Eran on 07458163044 or IMMEDIATE CONSIDERATION. Keywords: multiskilled engineer, engineer, fmcg, manufacturing, electrical engineer, mechanical engineer, fault finding, effect analysis, maintenance engineer, preventative maintenance, shift maintenance engineer, Lincoln, Skegness, Scunthorpe, Boston, Lincolnshire, Old Leake, Spalding, Coningsby, A16
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. ....Read more...
Welcome, greet and check-in customers/test-taking candidates
Comply with all exam testing security and procedures and follow company policies using careful judgment
Verify customer/candidate personal identification documents and explain the exam testing process/rules
Proctor / invigilate candidates while they are completing their exam/test
Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre
Some housekeeping duties such as vacuuming floors and sanitising keyboards/workstations as necessary
Training:
Business Administrator Level 3 Apprenticeship Standard
1 Day a week College work via Teams
The rest of the training will take place in the workplace
Training Outcome:On successful completion of this apprenticeship, the candidate could progress into:
A permanent role as a Test Centre Administrator or Senior Test Centre Administrator Specialist roles such as Customer Service Coordinator, Examinations Officer, or Digital Support Technician. Opportunities to move into Trainer positions, supporting delivery of courses and candidate learning
Progression into Business Development Officer roles, contributing to client engagement, partnerships, and growth projects
Supervisory or Team Leader roles within the test centre or across our wider sites
Employer Description:Smartthink Ltd is a trusted partner in Information Technology excellence. We do not just deliver IT Training and Certifications but also empower businesses with cutting-edge IT support, seamless outsourcing, and robust communication solutions to drive long-term stability and growth of clients. Our IT training programs i based in London and beyond and are designed to unlock full potential of individuals. Led by industry experts, we equip our clients with the high-impact skills, practical know-how, and confidence to thrive in today’s competitive tech landscape. At Smartthink, we do not just keep pace with the future—we help shape it. We offer more than just a job. We offer a platform to innovate, learn, and make a genuine impact. Not anyone who join us, signs up for routine tasks rather they are stepping into an environment where their skills are nurtured. With the apprentice emerging talent, Smartthink is a place to elevate their career, expand their horizons, and do meaningful work that matters.Working Hours :Monday to Friday, between 9.00am and 5.00pm (exact shifts may vary depending on test centre schedules).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Initiative....Read more...
The person will form a pivotal role in organising successful in-person after-school clubs for children aged 5-14 across London. They will assist the management of our accounts with 35+ schools and will lead B2B communications to secure new business, alongside with supporting the Senior Account Manager in ensuring that our clubs are always delivered to the highest standard. They will also work closely with the Business Manager in implementing sales strategies to acquire new schools.
School account management:
○ Developing and nurturing relationships with 35+ fee-paying stakeholders.
○ Managing and resolving issues faced by schools and BlueShift teachers.
○ Seeking feedback to improve the service being delivered to the schools.
○ Supporting the preparation and organisation of 70+ weekly after-school clubs.
○ Ensure all clubs have the necessary resources, including dropping off and picking up equipment from specific clubs at the beginning and end of the term.
● Sales and Marketing:
○ Working with our Senior Account Manager to identify new opportunities to expand our current schools network and on-board new schools.
○ Contacting schools through email, CRM, and phone calls to sign them up for BlueShift clubs.
○ Networking with our existing schools, identifying referral opportunities.
○ Implementing marketing strategies to improve after school clubs.
● HR and Legal:
○ Staying up to date with latest safeguarding and compliance requirements, ensuring we have the relevant policies.
● Teacher Scheduling, Payroll and Admin:
○ Scheduling best-suited teachers for our activities.
○ Finding cover for emergency situations.
○ Supporting Blueshift staff at holiday camps.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:We offer holiday camps, online classes, after school clubs and private tuition. With a huge range of courses to choose from, there's something to interest every young learner. Our handy levels will help you to choose the best course for your child, and our team are always on hand to help.Working Hours :Monday to Friday full time, from 9.00am to 5.00pm, with 1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose and in turn help organisations and wider industry meet the challenges of a changing operating environment.
On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (08:30-17:30).Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the clinical team and practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday, Tuesday (08:30 - 17:00), Wednesday, Thursday, Friday (07:30 - 16:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday (08:15-20:00) Tuesday,Wednesday,Thursday (08:15-17:30) Friday (08:15-16:15)Skills: Communication skills,IT skills,Attention to detail....Read more...
