Take, log and progress tickets on the helpdesk system
Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
Hardware and software repairs in a workshop facility
Carry out network documentation and reporting
Diagnose and resolving faults on IT equipment
Refer serious technical and support problems to senior staff and the appropriate technical / support facility, to ensure the quick resolution of faults
Install software and hardware including the updating of drivers and antivirus software
To record and update requests for support and maintenance with feedback to requestors regarding progress
Provide support for Server based operating systems, desktop and office 365
Attend relevant courses in respect of professional development of ICT knowledge
Undertake small local projects and participate in larger projects under direction
Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
To undertake any other duties of a similar level and responsibility as may be required
Training:
ICT (Information Communications Technician) Level 3 apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Potential full-time position after successful completion of the Apprenticeship
Employer Description:Driving Success Through Technology Customer focused IT Support, Cyber Security and Communications solutions, from one of the UK’s leading Managed Service Providers.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
Assisting in delivering a high level of quality childcare maintaining a professional and positive outcome for both children and staff
Building effective relationships with children, parents and team members
Ensuring each child's individual needs are met
Work towards the apprenticeship standards provided by Juniper Training with an expectation of completion within the agreed timeframe
Completing a wide range of bespoke childcare courses and short training sessions to ensure that the highest quality childcare practice is delivered
Training:
Early Years Educator Level 3 Apprenticeship Standard
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
A possible permanent position as an Early Years level 3 qualified member of staff upon completion of the apprenticeship
By completing the Early Years level 3 apprenticeship, this confirms that you have gained the relevant skills and behaviours alongside competence under supervision in these areas and serves as a progression pathway to the required successful career in childcare
Employer Description:At Play n Learn, we are a family run business who are proud to provide a caring and safe environment for your children, by following our Mission To provide a wide range of activities indoors and out where children have the opportunity to talk, grow and learn. To have strong bonds with parents and outside agencies to ensure all children are fully supported. Vision; For children to feel comfortable and confident in a natural home from home environment that they love to come to! Values we provide; Security, Happiness, Kindness, Joy, Calmness
We provide our children with the tools they need for future happiness and success. Our unique programs incorporate a variety of educational theories, while always keeping the child’s best interests in mind and allowing for hands-on, experimental learning. Get in touch to learn more!Working Hours :Monday - Friday. Shift patterns, 7.30am - 6.00pm.Skills: Communication skills,Organisation skills,Problem solving skills,Creative,Patience....Read more...
Duties include:
Respond to emails
Check terms on sales orders
Resubmit quotes
Post customer invoices to accounts
Request PO’s for invoices that need them
Send posted invoices & copies of job sheets to customers
Check supplier invoices against closed PO’s
Process order confirmations
Generate PI’s from supplier invoices that have been checked against PO’s or job sheets
Check incoming deliveries for next day
Chase invoices
Monthly stock order
Input credit card statements
Quote contracts
Send invoice reminders
Send H&S update to all staff
Action price increases
Process ebay orders
Pick & pack orders and book with courier
Book pallet shipments
Process sales order for drawings returned to office from factory
Generate data plate & pat test labels for fabrication
Process returns
Vehicle/fleet maintenance
Book training courses
Assist with accreditations
Maintain health & safety documents
This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered after discussion with the postholder.Training:
Business Administration Level 3 Standard
Relevant workplace training
Functional Skills if required
Training Outcome:Permanent job available following apprenticeship depending on candidates’ punctuality and work ethics.Employer Description:Established in 1997 Caterlink UK Ltd is a provider of service for the catering industry throughout England. What started as a family run business has grown and gained in reputation for delivering quality products and service at reasonable rates. Over the years we have the privilege of working with some of the catering industry’s most reputable companies.
The CAD designer team are able to design, supply and install bespoke commercial kitchens using CAD Design Software.
Our team of Gas Safe registered engineers ensure all work is compliant giving the end user peace of mind and security.
At our Midland based factory we are able to manufacture and supply bespoke stainless steel products, this means the customers’ vision becomes reality with precision and detail.Working Hours :Monday – Thursday 8am – 5.00pm.
Friday – 8am – 2.30 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
To increase employer engagement by actively sourcing and developing relationships with employers to secure additional live vacancies, supporting learner progression and strengthening opportunities linked to SWAP and other courses.
Manage inbound and outbound calls with learners, including welcome calls, support calls, and queries.
Respond to electronic enquiries, providing guidance, advice, or signposting.
Maintain accurate learner contact records.
Support retention, engagement, and completion activities, including newsletters.
Support the coordinator and senior administratorwith reports, admin tasks, and meeting minutes.
Provide general administrative support, including stationery orders.
Manage employer and learner enquiries across phone, email, and post.
Support marketing activity including calls, emails, post, and newsletters.
Re-engage former employers and support partnership development.
Maintain accurate CRM records and campaign data.
Run reports to support campaign monitoring and performance.
Build and maintain relationships with employers.
Support events and networking activities when required.
Meet agreed targets and KPIs.General
Attend and contribute to whole college, department or other meetings as required.
Represent and promote the colleges at internal/external events and meetings.
Attend training and development opportunities as agreed.
Maintain and increase skills and knowledge relevant to the role through training and CPD activity.
The working week is to be divided between different campuses as required. Maintain student and college data in line with college policies and procedures.
Comply with and implement relevant health, safety, security and welfare processes as required by statutory or college procedures.
The post holder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Training:Training will take place at work and in college online and at Orpington Campus.Training Outcome:Full-time employment or progression to a higher-level apprenticeship.Employer Description:London South East Colleges is a thriving further education college with seven campuses across Bexley, Bromley, Greenwich and Lambeth.
Our ambition is to transform lives by the power of learning. We know that education has a hugely positive impact on people’s lives and are passionate about helping you to realise your potential.Working Hours :Monday to Friday, 08:30 - 17:00.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Deliver an effective and customer focused help desk.: Acting as one of the first points of contact for the IT/digital support contact line, recording support requests in relevant systems and support of the end user with their query/issue (Escalating if necessary)
Respond to support calls from end users to ensure a customer focused approach detailing with support calls: By phone, by email or support ticket, or in person
Supporting end users remotely, as wells as physically on the college sites
Assist with maintaining, managing, and updating all college hardware ensuring it remains in a serviceable and compliant condition
Understand the general use, operationally and functionally of the Office and Office 365 suite to be able to support users to access and troubleshoot, including the following systems and packages: Exchange online, Microsoft Teams, OneDrive, SharePoint, Office suite (to include Word, Excel, PowerPoint and OneNote)
Report/diagnose/record and resolve all college hardware and software faults
Install software packages to run under college operating systems, in line with the college IT security policy
Support the network team with testing of new software, hardware and computer images prior to cross-college roll out
Install and test college purchased computer hardware (including Apple devices) and other peripheral devices
Assist and support the scope and implementation of specific projects as requested by the line manager
Maintaining the IT asset log of all equipment and undertake annual IT asset reviews and checks. Ensuring all assets entering the college are correctly recorded, amend records on any changes and support with recording of assets for disposal
Assist with the checking and maintaining device records in Windows Active Directory and Intune MDM and using the systems to deploy software and apps
Assist with the issuing of portable IT equipment to end users, following the college procedures
Support with the facilitation of AR/VR sessions through the dedicated suite, but also with portable equipment on/off the college campus
Support with the maintenance and preparation for AR/VR sessions through the dedicated suite, but also preparing portable equipment to be used across the campus and off site
Assist college functions, such as open evenings, enrolment, awards evenings etc.
To undertake any other such duties commensurate with the grade of the post as may be requested of you by your Line Manager at your initial place of work or at any other premises which the Corporation currently has or may subsequently acquire
To know and abide by the health and safety rules within the College and be aware of good practice in the working environment
Training:
1 day a week at college ( Term-time)
College Assessor
Workplace mentor
Training Outcome:Upon completion of the apprenticeship, there is room to progress within the company. Employer Description:As Telford & Wrekin’s only further education college, we play an important role in supporting our local communities to thrive, working closely with local and regional employers.
In addition to our main campus in Wellington, we now also have a brand-new site in the heart of Telford Town Centre, our sixth form centre due to open in September 2026.
The college offers a broad curriculum including A levels, T-Levels, apprenticeships, university-level courses, adult training, specialist facilities for learners with high needs, and employability programmes to help people back into work. Working Hours :Monday - Thursday, 08:30 - 17:00.
Friday, 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Main duties and responsibilities:
Process purchase invoices and ensure accurate coding and recording
Assist with sales invoicing and credit control activities
Support the maintenance of financial records and filing systems
Process expense claims and staff reimbursements in line with company policies
Assist with maintaining supplier and customer account information
Help reconcile bank accounts and financial transactions
Assist with month-end processes and financial reporting activities
Support cash management and monitoring of income and expenditure
Prepare financial data and reports for review by senior finance staff
Assist with budgeting and forecasting exercises as required
Learn and use financial systems and accounting software effectively
Maintain confidentiality and security of financial information
Support compliance with financial policies, procedures, and regulatory requirements
Ensure accurate record keeping and audit readiness
Respond professionally to finance-related queries from colleagues, customers, and suppliers
Build positive working relationships across the organisation
Provide administrative support to the Finance Team as required
Attend all required apprenticeship training sessions
Complete coursework, assessments, and portfolio evidence within agreed timescales
Apply learning from the apprenticeship programme within the workplace
Work towards achieving the apprenticeship qualification
Adhere to organisational policies and procedures
Promote equality, diversity, and inclusion
Undertake any other reasonable duties commensurate with the role and level of responsibility
Standard for all Jobs:
To perform services not only for the college but also for any subsidiary as required
To take a proactive role in the identification of personal and group training and developmental needs which support college objectives and to actively participate in the fulfilment of identified training and development needs
To contribute promotional activities both inside and outside the college and to assist in the production of promotional and publicity materials as required
To operate at all time within both the spirit and the practice of the college Equal Opportunities policies
To be aware of and work with due regard to safety and safe practice. To meet statutory requirements and to report any hazards / unsafe practices or incidents as appropriate
To represent the college in the best light at all times
To maintain such records and undertake administrative duties as may be determined by the college
To carry out any other duties in connection with the appointment which may be reasonably determined from time to time by the College Principal or line manager
This job description is intended to provide a guide to the general duties and responsibilities of the specified post and to set in context the framework within which the post holder will operate
It should not be regarded as a legal document nor a set of conditions of service
The job description sets out the main duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the post
Such variations are common occurrences and cannot of themselves justify a reconsideration of the grading of the post
This job description will be reviewed regularly and may be varied in the light of the business needs of the college
Training:
You will be required to attend The Broadway Campus, Dudley College, 1 day per week in term time only
You will be assigned an assessor who will visit you in the workplace every 8 weeks to support you with your apprenticeship
You will receive a Level 2 Accounts or Finance Assistant qualification upon successful completion of your apprenticeship
In house training will be provided on an ongoing daily basis with the current finance team
Training Outcome:
Career Prospects - Manager Positions
In addition, transferable skills to different departments
There may also be opportunities in technical professional support roles too
Employer Description:Dudley College of Technology is a further and higher education college based in Dudley, England. The college's history dates to 1862, when the Dudley Public Hall and Mechanics Institute was first built. Since that date the college has continued to provide technical and vocational education. Now forming the Dudley Learning Quarter, and the Brierley Hill Learning Quarter the college has expanded across the borough and is one of the most successful further education colleges in the UK, providing a wide range of education and training programmes across the West Midlands, with inspirational facilities in which our students can access world-leading technology, we are at the forefront of Further Education. The college continues to invest in its learning environment to provide outstanding facilities to its students. Enrolling around 12,000 students each year across a wide range of academic and vocational programmes, on both a full and part-time basis our provision continues to develop as a response to the ever-changing skills agenda. The college offers courses in a wide range of subject areas and provides education and training for apprentices, advanced apprentices, and work-based adults. The college has extensive links with employers on a local, regional, and national basis offering a diverse range of business improvement and employee skills updating programmes. The college also offers a number of employability programmes to help adults return to work.Working Hours :Monday - Friday between 8.30am - 5.00pm. However, hours can be discussed at interview - earlier start times and later finishing times may be required on occasions - so flexibility is desirable.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Analytical skills,Team working,Initiative,Microsoft office,Good written English,Ability to prioritise,Basic understanding of maths....Read more...
