Apprentices will be supported from day 1 and will be assigned an office manager for mentoring
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues
You will gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
You will be responsible for all communication triaging and ensure jobs are allocated correctly and engineers are assigned the correct information
You will update customers on their bookings and be that customer facing person for the business
Training:
Customer Service Level 3 Apprenticeship Standard
Skills for Security will deliver the apprenticeship training, remotely, twice a month
You will be required to complete all training tasks allocated during your apprenticeship
You will be required to complete assessments and portfolio work during your tutor led meetings and take part in any additional training courses that the company require you to complete
The employer will mentor and coach you on the job. You will also shadow, learn and get involved in all aspects of your administrative role with our office manager
You will attend dedicated tutor led meetings hosted via MS Teams and gather any on the job evidence needed to supplement your studies
Training Outcome:
You will be a qualified Customer Service specialist, progression may be available within the office
Employer Description:PARFAS utilise the latest thinking and technology to create and install security systems that are commensurate with current and emerging risks. Our all-encompassing customer journey begins by providing the best possible advice that meets the client’s requirement and mitigates the current and emerging threats.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Organisation skills,Customer care skills....Read more...
As a High Performance Computing (HPC) Apprentice, you will spend the first few weeks of your apprenticeship within AWE’s Skills Academy; before moving out into different placements within the HPC group.During these placements, you will learn a range of skills, including: • Linux operating system administration (installation, configuration and management) • Linux shell scripting • Computer hardware (building/repairing) • Networking • File system management • Computer security concepts• System monitoring and fault diagnosis • Customer interaction and problem investigation
Training is primarily in-house but may also include technical training courses.Training:Level 3 Information Communications Technician apprenticeship standardTraining Outcome:Previous apprentices have successfully out turned into HPC roles that include: System Administrator, Network Administrator and Software Developer.Employer Description:We’re a team of remarkable people, united by one extraordinary mission: keeping the UK safe and secure. The UK’s independent nuclear deterrent has existed for 75 years to deter the most extreme threats to our national security and way of life, helping to guarantee our safety, and that of our NATO allies.
Our work is critical. We’re delivering Astraea, the next warhead for the UK’s nuclear deterrent and pushing the boundaries of nuclear science and technology. But that’s just part of the story.
We support the UK government in a range of vital areas – from counter-terrorism to global nuclear test monitoring to building a world-class community of experts in nuclear science. This is work that protects lives and strengthens national security.
At AWE, you’ll find more than just a job. You’ll find purpose, growth, and a community like no other. Whether you're just starting out or looking to take your career to the next level, this is your chance to learn from the best, develop your skills, and be part of something truly unique.
Be extraordinary at AWE.Working Hours :9 day fortnight.
33 hrs on the short week, 8hrs 15 mins per day.
41 hrs on the long week, 8hrs 15 mins per day Monday to Thursday and Fridays 8hrs.
Please note hours may alter due to College training times.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Patience....Read more...
You will work alongside a senior engineer and travel nationwide, to install cables for EPOS systems and other security systems at sports and social clubs.
Work to include:
IP door entry and CCTV
Networking
AV systems
General electrical installations
Training:
You will work towards an Advanced Level Network Cable Installer Apprenticeship delivered by VQ Solutions
You will have a dedicated VQ Mentor, and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend training courses, and have monthly reviews
All apprenticeship work will be completed during working hours
Training Outcome:The majority of our apprentices are offered full-time employment upon successful completion of their apprenticeship.Employer Description:Club Control is one of the largest providers of custom management products and software solutions to the social club sector in the UK. Our customer base is national and we have offices located in Chester and London. We have a combined industry experience of over 50 years and really know how clubs work and how they operate. Drawing on this knowledge we design our products specially for clubs so they make YOUR job easier, faster and more accurate and in turn make your club more efficient, more secure and MORE PROFITABLE. We believe in service and are proud of the back up support we provide our customers. Our dedicated service line and advisors are available between the hours of 09:00 and 23:30 365 days a year. We also have state of the art custom remote support meaning we can train, diagnose, and fix instantly over the internet, ensuring you receive seamless support.Working Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Good time management,Eager to learn,Ability to prioritise....Read more...
Welcome, greet and check-in customers/test-taking candidates
Comply with all exam testing security and procedures and follow company policies using careful judgment
Verify customer/candidate personal identification documents and explain the exam testing process/rules
Proctor / invigilate candidates while they are completing their exam/test
Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre
Some housekeeping duties such as vacuuming floors and sanitising keyboards/workstations as necessary
Training:
Business Administrator Level 3 Apprenticeship Standard
1 Day a week College work via Teams
The rest of the training will take place in the workplace
Training Outcome:On successful completion of this apprenticeship, the candidate could progress into:
A permanent role as a Test Centre Administrator or Senior Test Centre Administrator Specialist roles such as Customer Service Coordinator, Examinations Officer, or Digital Support Technician. Opportunities to move into Trainer positions, supporting delivery of courses and candidate learning
Progression into Business Development Officer roles, contributing to client engagement, partnerships, and growth projects. Supervisory or Team Leader roles within the test centre or across our wider sites
Employer Description:Smartthink Ltd is a trusted partner in Information Technology excellence. We do not just deliver IT Training and Certifications but also empower businesses with cutting-edge IT support, seamless outsourcing, and robust communication solutions to drive long-term stability and growth of clients. Our IT training programs i based in London and beyond and are designed to unlock full potential of individuals. Led by industry experts, we equip our clients with the high-impact skills, practical know-how, and confidence to thrive in today’s competitive tech landscape. At Smartthink, we do not just keep pace with the future—we help shape it. We offer more than just a job. We offer a platform to innovate, learn, and make a genuine impact. Not anyone who join us, signs up for routine tasks rather they are stepping into an environment where their skills are nurtured. With the apprentice emerging talent, Smartthink is a place to elevate their career, expand their horizons, and do meaningful work that matters.Working Hours :Monday to Friday, between 9.00am and 5.00pm (exact shifts may vary depending on test centre schedules).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Initiative....Read more...