As a Cyber Security Apprentice, you will support the organisation in identifying and mitigating cyber threats to protect critical systems and data. You’ll be embedded in the Cyber Security or IT function, gaining real-world experience while studying towards a BSc (Hons) in Digital and Technology Solutions with a Cyber Security specialism. This apprenticeship will prepare you to analyse risks, develop controls, respond to incidents, provide support and advise stakeholders on security best practices.
Duties include:
Technical Support & Troubleshooting
Provide first-line support to staff and users via phone, email, or in person
Diagnose and resolve hardware, software and security issues
Log and escalate unresolved issues to senior technicians
Assist with password resets, account access, and basic user queries
Hardware & Software Maintenance
Install and configure PCs, printers, scanners, and Audio Visual
Perform routine maintenance and upgrades on devices
Replace faulty components (e.g., RAM, hard drives, cables)
Maintain and update anti-virus software across systems
Network & Systems Support
Monitor and maintain local area networks (LANs) and Wi-Fi connectivity
Assist with network cabling and physical connectivity tasks
Help manage user accounts and permissions on servers
Support data backup routines and system updates
Administrative & Documentation Tasks
Maintain asset inventories of ICT equipment
Document support tickets and resolutions for audit trails
Update technical documentation and user guides
Track and replenish consumables like toner and cables
Security & Compliance
Apply basic cybersecurity practices (e.g., software patching, access control)
Support ISO27001 application
Monitor internet usage in line with acceptable use policies
Follow GDPR and data protection guidelines
Maintain confidentiality and adhere to safeguarding policies
Learning & Development
Participate in training sessions and complete coursework
Shadow senior technicians to gain hands-on experience
Attend regular progress reviews with mentors and training providers
Stay updated on emerging technologies and best practices
Training:
You will be pursuing a Level 6 Apprenticeship Standard in Digital and Technology Solutions through Weston College
As part of this programme, you will attend Weston College as instructed for workshops
An assessor will conduct on-site observations to evaluate your progress, as well as support you in college throughout your apprenticeship
At the conclusion of your programme, your qualification will be assessed through an Apprenticeship Assessment
Training Outcome:
Placement within Ascent or Partner organisations dependent upon vacancies
Employer Description:Ascent Flight Training was appointed in 2008 to design and deliver a modern and efficient flying training system by the UK MOD.
Created as a joint venture between Lockheed Martin UK AND Babcock International; and is responsible within the UK Military Flight Training System (UKMFTS) for the training design and training delivery that creates the next generation of aircrew.Working Hours :Monday to Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Cloud and Virtualization,Networking Fundamentals,Network Configuration,Cybersecurity Awareness....Read more...
Key responsibilities may include:
Provide technical support both internal and external customers remotely and/or face-to-face
Establish and diagnose technical problems and faults
Apply the appropriate security policies in line with organisational requirements
Communicate with all levels of stakeholders, talking them through steps to resolve issues
Undertake the relevant processes using tools and technologies to resolve technical issues
Document and escalate tasks to ensure a clear audit trail and progression of issues Support Technician
Resolving system user queries and resolving faults in a helpdesk environment
Training:
Maths and English Functional Skills
Information communication technology Apprenticeship Level 3
Training Outcome:
Possible full-time role at the end of the apprenticeship
Employer Description:NEC are a leading Biometrics company developing solutions for national governments and international health bodies. They we work with also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support.Working Hours :Monday to Friday between 8.30am and 5.30pmSkills: Team Working,Organisation Skills....Read more...
The Role:
This apprenticeship offers hands-on experience across core finance functions while developing your ability to work collaboratively, take ownership of tasks, and contribute to team success
You will be involved in day-to-day accounting activities, management reporting, and process improvement, while learning how to manage resources effectively and align your work to the company’s strategic goals
Key Responsibilities:
Finance & Reporting:
Assist in producing weekly and daily financial reports
Support the preparation of management accounts
Assist with invoice finance processes
Maintain and update aged debt reports
Process payment runs in line with supplier terms
Support bank balance reconciliations and daily cashflow updates
Assist with setting up new supplier accounts
Process and verify employee expenses
Support audit preparation and respond to audit requirements
Teamwork & Collaboration:
Work closely with colleagues across departments to ensure accurate and timely financial information
Provide feedback to improve processes and service delivery
Participate in cross-departmental projects and planning to ensure resources are effectively allocated
Continuous Improvement:
Suggest and support new ideas that improve efficiency and accuracy in finance processes
Learn how to delegate and take ownership of assigned tasks
Develop an understanding of internal and external factors affecting the business and respond to changes effectively
What We’re Looking For:
Enthusiastic, motivated, and eager to learn about both finance and business operations
Strong numerical and analytical skills
Attention to detail and accuracy in work
Good organisational skills with the ability to prioritise tasks
Strong communication skills and a proactive approach to teamwork
Basic IT skills (Microsoft Excel, Word, Outlook)
What We Offer:
Flexible working hours within office opening times (08:15 - 16:30)
Excellent work/life balance
25 days holiday plus bank holidays (including Christmas shutdown)
Structured company bonus – up to 10% of salary after 6 months’ probation
BUPA healthcare after 6 months’ probation
Auto-enrolment pension scheme
Smart/casual dress code with dress-down Fridays
Full training and study support towards your accountancy qualification
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years
We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 12 month apprenticeship you will have gained your Accounts or finance assistant (Level 2)
Training Outcome:
Possibility of a full time role after the completion of the apprenticeship
Employer Description:Geosynthetics Limited is a successful, dynamic and creative business. Since its incorporation in 1998 the company has grown rapidly into the largest independent geosynthetics supplier in the UK employing over 50 people.
The company has earned an excellent reputation for high quality products, next day delivery and high levels of customer service, all of which are the cornerstones of the company’s commitment to its customers in the UK civil engineering and construction industries. Geosynthetics Limited now has stocks worth in excess of £1,000,000.
Not just a product supplier, Geosynthetics Limited provides “inspired solutions for civil engineering” through its team of design and application engineers.
Using extensive knowledge of product and applications the team are developing an enviable reputation for innovative and sustainable solutions that not only achieve the desired objectives but also save time and reduce costs.Working Hours :Monday - Friday, 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail....Read more...
Job Description:
Are you passionate about technology risk and governance? Core-Asset Consulting is partnering with a leading UK-based financial services organisation to recruit an experienced IT Risk Analyst.
This is an exciting opportunity to join a highly collaborative risk and compliance team, playing a key role in embedding effective risk management practices across a growing and dynamic business.
Essential Skills/Experience:
Prior experience working in a risk-based role within financial services
Understanding of IT risk frameworks and control environments
Knowledge of risk methodologies such as RCSA, KRI/KCI design and incident/root cause analysis
Solid grasp of cyber/information security concepts and controls
Familiarity with frameworks such as ISO 27001, NIST, or similar
Strong stakeholder engagement and communication skills, including the ability to explain technical risk concepts to non-technical audiences
Proficiency with Microsoft Office tools (Excel, Word, PowerPoint)
Working knowledge of UK regulatory standards (e.g., FCA, GDPR, Consumer Duty)
Experience supporting or engaging with internal audit functions
Certifications such as CompTIA Security+, CISA, CISSP, CISM or CRISC (or studying towards)
Exposure to technology change risk assessments and remediation planning
Core Responsibilities:
Facilitate IT and business risk assessments and control testing exercises
Maintain and update risk and control registers
Support the design and tracking of key risk indicators (KRIs) and key control indicators (KCIs)
Assist in the review and validation of root cause analysis from risk events and incidents
Monitor and report on remediation plans and internal loss events
Support IT risk dashboards, reporting packs, and regulatory insights for senior stakeholders
Contribute to the development of a strong risk culture across the organisation
Collaborate with internal teams to oversee the risk impact of technology change programmes
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16145
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Data Engineer - Leading Pharmaceutical Company - Manchester (Tech Stack: Data Engineer, Databricks, Python, Power BI, Azure, TSQL, ETL, Agile Methodologies) About the Role: We are seeking a talented and experienced Data Engineer on behalf of our client, a leading Software House. This is a fully remote position, offering the opportunity to work with cutting-edge technologies and contribute to exciting projects in a collaborative environment. About the Role: Our client is seeking an experienced Data Engineer to join their team in Manchester. This hybrid position involves working within the pharmaceutical industry, focusing on the design, development, and maintenance of data pipelines, ETL processes, and databases. The role is ideal for someone passionate about improving processes, ensuring data quality, and maintaining compliance with regulatory standards. focusing on designing, developing, and maintaining data pipelines, ETL processes, and databases. If you are passionate about driving continuous improvement and ensuring data quality and compliance, we want to hear from you. Key Responsibilities:Design, develop, maintain, and optimise data pipelines, ETL processes, and databases.Drive continuous improvement by refining processes, products, and identifying new tools, standards, and practices.Collaborate with teams across the business to define solutions, requirements, and testing approaches.Assist with process definition, ensuring compliance with organisational processes and regulatory standards.Ensure compliance with regulatory requirements and standards and audit readiness.Automate and monitor data and data processes, ensuring data quality and integrity.Share knowledge and provide guidance on databases and data.Maintain up-to-date, accurate, and concise documentation of database configurations and processes.Work across the team to deliver best practice infrastructure and infrastructure deployment and management processes.Essential Skills/Experience: A good degree in a relevant subject or equivalent professional experience in a data role.At least 3 years’ professional experience developing data pipelines and ETLs using Microsoft products.Minimum 1 year of experience working with cloud-native technologies like Azure Data Factory.Demonstrable experience of delivering technical work within time and budget constraints.Good understanding of data security best practices.Experience in supporting ETLs or data pipelines crucial to a production system.Experience working in a cross-functional team to deliver technical solutions. Desirable Skills: Experience with SQL Server, SSIS, Azure Data Factory, and Azure SQL.Experience with Cloud and Infrastructure as Code, particularly in an Azure setting using Bicep.Understanding of DevOps practices and the associated benefits.Skill in database testing including unit, performance, stress, and security testing.Experience working in an agile team.Experience working in a highly regulated industry and with highly sensitive data.Exposure to large data solutions like Snowflake, Trino, Synapse, Azure Data Lake, and Databricks.Experience in data science using R, Stata, or Python.Familiarity with Atlassian tools such as JIRA, Confluence, and BitBucket.Understanding of clinical trials, GCP, and GxP. What We Offer: Hybrid working model with flexibility between remote and office-based work.Competitive salary and benefits package.Opportunity to work on innovative projects within the pharmaceutical industry.Collaborative and supportive work environment.Professional development and career growth opportunities.Location: Remote Working UK Salary: £45,000 – £55,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote work is available. To apply for this position please send your CV to Rishi Chudasama at Noir. NOIRUKTECHREC NOIRUKREC....Read more...
Job Purpose:
We are a trusted name in the broadcast and professional video equipment industry, known for delivering high-quality products and exceptional service. As we continue to grow, we are looking for a proactive and enthusiastic Customer Service Apprentice to join our team and provide first-class support to our customers.
Accurately verify and input new customer orders into our system
Communicate with customers regarding incomplete or unclear orders
Keep customers informed on the progress of their ordersRespond to customer queries via phone and email in a professional and timely manner
Resolve any service-related issues or complaints with empathy and efficiency
Work closely with the dispatch team to ensure timely order fulfilment
Maintain accurate records and activity logs to ensure clear audit trails
Liaise with internal and external suppliers to resolve order-related queries
Provide cross-departmental support to aid smooth business operations
Perform general administrative and office duties as required
Training:
All work based learning
The Apprenticeship will involve virtual monthly teaching & learning sessions with your assigned Skills Coach
Work will be set each month for completion. This may include written work, workbooks, research, projects, assignments.
Access to a virtual learning platform will be inclusive to support with learning resources, support material, short courses & your learning log and recording off the job hours
Training Outcome:
Long-term growth within the company
Skill development opportunities
Job security
Employer Description:Digibroadcast Co. LTD is a leading UK-based supplier of professional broadcast and video production equipment, serving clients across the globe. With over two decades of experience in the industry, we specialize in providing cutting-edge solutions for television studios, production houses, content creators, and independent filmmakers.
Our product range spans from cameras, lenses, lighting, audio gear, and studio equipment to grip accessories and post-production tools — sourced from top brands like Sony, Blackmagic, Canon, Sennheiser, and more.
At Digibroadcast, we are committed to excellence, innovation, and customer satisfaction. Our team thrives in a fast-paced, collaborative environment where quality service and industry expertise define our brand. If you're passionate about technology, media production, and want to be part of a dynamic and growing organization, we’d love to hear from you.Working Hours :Monday- Friday
09:00- 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
OPERATIONS MANAGER – DEFENCE & AEROSPACE MANUFACTURINGLocation: Sittingbourne, KentSalary: IOR £55,000 p.a. + Excellent BenefitsHours: Full-time, Permanent________________________________________A high-impact operations role within a precision engineering environment• Opportunity for a dynamic Operations Manager to drive quality, efficiency, and compliance within a leading manufacturer supplying the defence, aerospace, and advanced engineering sectors• Based in Sittingbourne, this role covers sales order fulfilment, supply chain coordination, and lean process improvement• Suited to individuals with a strong engineering background, an analytical mindset, and experience in regulated manufacturing environments• Involves regular interaction with both suppliers and customers, requiring occasional travel________________________________________Key Responsibilities• Oversee end-to-end sales order management, ensuring timely and accurate delivery aligned with customer requirements• Manage supply chain operations, including procurement, inventory control, supplier performance, and audit readiness• Support the preparation of tenders and bids, contributing technical insight and commercial awareness for UK and international defence contracts• Lead lean manufacturing initiatives, streamlining operations and increasing productivity across key departments• Embed ESG principles into daily operational practice, supporting broader company goals• Ensure ongoing compliance with industry standards, including ISO 9001:2015, AS9100, and ISO 14001• Collaborate closely with commercial and manufacturing teams to drive continuous improvement and customer satisfaction________________________________________Candidate ProfileEssential Skills & Experience:• Strong engineering background within a regulated production or manufacturing environment• Proficient in lean manufacturing tools, ERP systems, and supply chain logistics• Working knowledge of ESG best practices• Confident leader with excellent communication and decision-making skills• Full UK driving licence• Must be eligible for UK security clearanceDesirable:• Experience in defence, aerospace, or advanced engineering sectors• Familiarity with government procurement and bidding processes• Understanding of compliance frameworks such as AS9100, ISO 9001, and ISO 14001________________________________________Role Highlights• Opportunity to contribute to technically complex and critical programmes• Work in a secure, advanced manufacturing environment alongside highly skilled professionals• Genuine scope to influence operational direction, improve systems, and lead process transformation• Involvement in delivering solutions to UK and global defence and aerospace clients________________________________________Company Benefits• 25 days annual leave plus Bank Holidays• Christmas shut down• Overtime paid up to treble time• Enhanced sick pay• Company pension scheme• Life assurance policy• Death in service benefit – 4x annual salaryWestin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
OPERATIONS MANAGER – DEFENCE & AEROSPACE MANUFACTURINGLocation: Sittingbourne, KentSalary: IOR £55,000 p.a. + Excellent BenefitsHours: Full-time, Permanent________________________________________A high-impact operations role within a precision engineering environment• Opportunity for a dynamic Operations Manager to drive quality, efficiency, and compliance within a leading manufacturer supplying the defence, aerospace, and advanced engineering sectors• Based in Sittingbourne, this role covers sales order fulfilment, supply chain coordination, and lean process improvement• Suited to individuals with a strong engineering background, an analytical mindset, and experience in regulated manufacturing environments• Involves regular interaction with both suppliers and customers, requiring occasional travel________________________________________Key Responsibilities• Oversee end-to-end sales order management, ensuring timely and accurate delivery aligned with customer requirements• Manage supply chain operations, including procurement, inventory control, supplier performance, and audit readiness• Support the preparation of tenders and bids, contributing technical insight and commercial awareness for UK and international defence contracts• Lead lean manufacturing initiatives, streamlining operations and increasing productivity across key departments• Embed ESG principles into daily operational practice, supporting broader company goals• Ensure ongoing compliance with industry standards, including ISO 9001:2015, AS9100, and ISO 14001• Collaborate closely with commercial and manufacturing teams to drive continuous improvement and customer satisfaction________________________________________Candidate ProfileEssential Skills & Experience:• Strong engineering background within a regulated production or manufacturing environment• Proficient in lean manufacturing tools, ERP systems, and supply chain logistics• Working knowledge of ESG best practices• Confident leader with excellent communication and decision-making skills• Full UK driving licence• Must be eligible for UK security clearanceDesirable:• Experience in defence, aerospace, or advanced engineering sectors• Familiarity with government procurement and bidding processes• Understanding of compliance frameworks such as AS9100, ISO 9001, and ISO 14001________________________________________Role Highlights• Opportunity to contribute to technically complex and critical programmes• Work in a secure, advanced manufacturing environment alongside highly skilled professionals• Genuine scope to influence operational direction, improve systems, and lead process transformation• Involvement in delivering solutions to UK and global defence and aerospace clients________________________________________Company Benefits• 25 days annual leave plus Bank Holidays• Christmas shut down• Overtime paid up to treble time• Enhanced sick pay• Company pension scheme• Life assurance policy• Death in service benefit – 4x annual salaryWestin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
Support the development, optimisation, and user engagement of Microsoft Dynamics 365 CRM.
Key responsibilities include maintaining CRM data integrity, generating performance reports, supporting teams with dashboards and insights, and helping to implement digital tools and systems. The apprentice will collaborate with colleagues to translate complex data into actionable insights and support the organisation’s mission to help employers develop tech and digital talent across the West Midlands and beyond.
This role also champions a culture of accountability and continuous improvement by promoting best practices in data use and digital transformation, aligned with TDM’s core values.
Core Values (Right Person):
Do Well by Doing Good
Gain Creativity by Being Driven
Gain Control by Being Accountable
Gain Impact by Being Productive
Gain Trust by Being Considerate
Gain Growth by Being Vulnerable
Core Responsibilities (Right Seat):
Provide technical and application support to internal stakeholders via email, phone, video conferencing, and helpdesk systems.
Monitor and maintain data quality within the CRM, ensuring all records and information are accurate, complete, and up to date.
Create and manage views, filters, and saved lists in the CRM to support sales and marketing operations.
Use tools such as Hunter, LinkedIn, and Co-Pilot to source accurate contact information and create targeted marketing lists within the CRM to support campaign planning and execution.
Research prospective employer contacts and organisations to enrich CRM data and support business development.
Generate data reports from the CRM to support analysis of activities, pipelines, and live accounts.
Support the analysis of simple and complex data to meet business reporting needs, using various techniques to validate results, identify faults, and implement remedies to ensure data integrity.
Collate and format data to facilitate processing and presentation for review, in accordance with the organisation's policy and procedures and recognised industry good practice.
Assist in training relevant TDM team members by delivering internal sessions on CRM functionalities, features, and best practices. Ensuring there are continuous revised guides and FAQs spaces in the staff vle for the team members to refer to.
Document actions and maintain audit trails for issue resolution and system changes.
Collaborate with the CRM provider, the Business Support team, and external stakeholders to research CRM capabilities, support system enhancements, troubleshoot issues, and implement new functionalities that improve efficiency and reduce manual processes.
Explore automation opportunities between systems, aiming to reduce duplication and improve data accuracy.
Manage and prioritise digital support tasks using ticketing systems, calendars, and project management tools.
Support continuous improvement initiatives, including digital transformation and system enhancements.
Maintain data security and confidentiality protocols while ensuring compliance with all TDM policies, procedures, and legal responsibilities, including safeguarding, ISO9001, Data Protection, Cyber Essentials, and confidentiality standards.
Perform any other duties as directed by your line manager and/or a Director.
Training:Digital Support Technician Level 3 Apprenticeship Standard
The successful candidate will undertake an 18-month nationally recognised qualification delivered by TDM. This work-based learning programme includes quarterly block training days delivered via our virtual learning environment, weekly off-the-job training, and monthly coaching sessions.
You will be expected to demonstrate all required competencies and behaviours outlined in the apprenticeship standard, leading to successful qualification. Training will be delivered through Totara, our digital learning platform, which supports both asynchronous and synchronous learning for off-the-job training.
A designated workplace mentor will support your development throughout the programme. At the end of the apprenticeship, you will complete an End Point Assessment (EPA) conducted by an external assessment organisation (EPAO).
This is a Level 3 qualification. Knowledge modules include:
Digital Technologies.
Data Management and Information Systems.
Support and Security Concepts.
Training Outcome:Opportunity to progress into a full time position and higher level apprenticeship.Employer Description:The Development Manager are a Government funded training provider supporting employers across England through the delivery of tech and digital apprenticeships and training from Level 3 through to Degree.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
This exciting opportunity to work for DB Defence has become available.
Your duties will include:
Shadow experienced IT colleagues to learn processes, procedures and ways of working
Gain full understanding of all Health & Safety requirements on site through Gear Academy Training modules and on site HSE team
Once able to start to undertake basic I.T. duties, ensure full understanding of request, timeline for task and what tools are required; complete task to required deadline
Take comprehensive notes to be able to provide regular write ups of work carried out and have ability to explain the how, what and why
Support the Management of the IT helpdesk ticketing system once provided access, following instructions as to which tasks can be carried out by an Apprentice
Support the IT Team with projects when required
Take time out to learn about other functions across the business to gain business awareness and how the IT functions supports
Gain knowledge, skills and experience throughout the apprenticeship
Learn about the industry and specific best practice in the I.T field
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
Complete all required assignments by the required timeline.
Build up your portfolio of evidence on-going during your apprenticeship programme.
Access support from your tutor/assessor and your manager as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:Information Communication Technician Level 3 Apprenticeship
Institute of Apprenticeship Link:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0
The apprenticeship covers the Knowledge, Skills and Behaviours. Candidates will provide work-based evidence covering the duties below:
Duty 1 Provide technical support to customers both internal and external through a range of communication channels
Duty 2 Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Duty 3 Interpret technical specifications relevant to the ICT task
Duty 4 Apply the appropriate security policies to ICT tasks in line with organisational requirements
Duty 5 Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Duty 6 Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Duty 7 Apply appropriate testing methodologies to hardware or software or cabling assets Duty 8 Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Duty 9 Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Duty 10 Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
Duty 11 Address IT issues by prioritising in response to customer service level agreements
Duty 12 Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Duty 13 Support the roll out of upgrades or new systems or applications
Apprentices will typically spend 18/21 months on-programme working towards this occupational standard.
Apprentices will be given at least 6 hours per week as time off to study over the duration of the apprenticeship. Delivery is each Wednesday morning at Kirklees College in Huddersfield as well as remote learning.
The apprentice will complete a undertake an End Point Assessment
The End Point Assessment Organisation must confirm that all required gateway evidence has been provided and accepted as meeting the gateway requirements. The EPAO is responsible for confirming gateway eligibility. Once this has been confirmed, the EPA period starts. This EPA should then be completed and can typically last four months.
This EPA consists of two discrete assessment methods.
Assessment method 1: Professional discussion underpinned by portfolio
Assessment method 2: Project report with questioningTraining Outcome:Following achieving the Information Communication Technician Level 3 Apprenticeship Standard you will continue to gain knowledge and training within the business.
After completing the 4 year apprenticeship you will have the opportunity to apply for a posiiton that matches your skills set within the company.Employer Description:David Brown Defence is part of the David Brown Santasalo Group Company, a leading provider of mechanical power transmission solutions for industrial applications. Combining almost three centuries of combined gear engineering expertise with global manufacturing to service customers in commodities, marine, defence, power, industrial and consumer markets.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
