To ensure all customer expectations and requirements are exceeded throughout.
To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
The promotion of sales of parts and accessories whenever possible, acting on opportunities to sell additional products and services.
Training:The apprentice will work towards their Apprenticeship Standard in Customer Service Practitioner Level 2. A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. All learning will take place at the candidate's place of employment and within their contracted.Training Outcome:Full-Time Service Advisor.Employer Description:At Midland VW in Cannock our skilled team are dedicated to servicing, repairing, and upgrading V A G vehicles, including Audi, Skoda, Seat, and Volkswagen vehicles.
Working Hours :Mon-Fri 8:30-17:30.
Once qualified, sat 8:30-13:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience,Experience in automotive,Hold a Full UK Driving licence....Read more...
JOB DESCRIPTION
Legend Brands, an industry leader and long-standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility
maintenance, portable environmental control, fire remediation and water damage restoration.
Legend Brands' Ready 2 Respond program raises facility professionals' awareness of their risks and process gaps in managing water events, so teams can respond and recover faster from water damage.
Our on-site assessment delivers a customized solution that includes training teams with key tools and methods to get water intrusions under control quickly - and that limits damage, reduces the risk of mold growth, cuts costs and minimizes downtime. The result is a safer, healthier environment and less chance of negative publicity.
The R2R Program's five-step process is the strategic plan that enables facilities to implement proven solutions and manage risks, no matter how unpredictable the situation.
Job Summary
R2R Program Trainer
Responsible for conducting classroom and on-the-job training to groups of facility and custodial personnel covering basics for remediation of Category 1 Water (clean water) intrusion. Responsible for delivering hands-on technical training and support implementation of the Ready 2 Respond (R2R) Program. This includes coordinating, delivering, and improving seminars, schools, and workshops both in person and virtually. The trainer helps customers understand and apply drying best practices, use R2R equipment and tools effectively, and maintain a safe and efficient response capability.
Senior R2R Program Trainer
Responsible for conducting classroom and on-the-job training to groups of facility and custodial personnel covering basics for remediation of Category 1 Water (clean water) intrusion. Advanced-level training professional who independently delivers and supports high-level R2R training, mentorship, and curriculum development. Performs more complex technical tasks, supports continuous improvement of the training process, and provides leadership and guidance to training team members and cross-functional partners.
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Essential Duties
R2R Program Trainer
Present in-person and virtual training events for end users, stakeholders, and partners.
Organize logistics and preparation for training facilities and materials, such as presentation deck, course materials, and certificates.
Travel as needed for offsite or regional training delivery.
Collaborate in the development and revision of training materials and presentations.
Provide ongoing technical support to customers post-training, as needed.
Administer training and distribute certificates according to R2R program requirements.
Record and share technical knowledge gathered through trainings, seminars, and field experience.
Provide occasional support to the Sales Department through product demonstrations or events.
Mentor external or newer trainers as directed.
Complete all required documentation and post-event follow-up.
Senior R2R Program Trainer
Includes all duties of the R2R Program Trainer, plus:
Serve as a subject matter expert (SME) in drying systems, equipment uses, and emergency response implementation.
Lead complex or high-profile training events, often independently or with minimal oversight.
Mentor, coach, and evaluate junior or external trainers to maintain quality and consistency.
Lead curriculum revisions or new program development efforts.
Set the standard for professional conduct, technical skill, and training excellence across the program.
Support cross-departmental initiatives involving training, quality assurance, or performance audits.
Provide in-depth technical support and consultation for challenging customer scenarios.
Represent the training function at industry events and leadership meetings as needed.
Other duties as assigned.______________________________________________________________________________
Education and Experience
Bachelor's Degree in Emergency Management, EHS, Facilities Management, Construction Management, Education, Public Health or related area of study required.
Employment Standards
R2R Program Trainer
Demonstrated communication and presentation skills; comfortable leading live demonstrations and explaining technical content.
Knowledge of how to structure content for clarity, flow, and engagement, even if not the primary designer.
Familiarity with water mitigation practices, equipment types, and drying science.
Knowledge of how drying and response procedures vary across sectors (e.g., higher education, healthcare, commercial properties).
Skilled in Microsoft Office, virtual meeting platforms, and CRM training/tracking systems.
Ability to lead both small and large group training sessions with clarity, confidence, and adaptability.
Ability to manage training logistics, timelines and schedules.
Ability to pass a pre-employment background check.
Valid driver's license and ability to travel regionally/nationally for training events.
Senior R2R Program Trainer
Expert-level understanding of the R2R Curriculum: Deep knowledge of drying science, restoration processes and how to apply them in real-world training situations.
In-depth knowledge of instructional design methodologies, adulting learning theory, and curriculum lifecycle management is a plus.
Skilled in building or enhancing modules, incorporating feedback, and aligning materials with program objectives and customer needs.
Skilled in evaluating training effectiveness using surveys, assessments, and performance data.
Skilled in Microsoft Office, virtual presentation platforms, and logistics/CRM training tools.
Ability to demonstrate a strong understanding of how R2R solutions are implemented across verticals such as education, healthcare, commercial real estate, and business organizations.
Ability to mentor new trainers, providing professional development, technical direction, and feedback.
Ability to navigate tensions or misunderstandings with professionalism - whether in a customer setting, peer environment or a training room.
Ability to pass a pre-employment background check.
Valid driver's license and willingness to travel regionally/nationally.
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Hiring Range
$86K -$105K per year
Benefits
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401(k) PLUS a company-sponsored pension, and more!
Additional Considerations
Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's.
All job offers are contingent upon satisfactory pre-employment drug test and background checks.Apply for this ad Online!....Read more...
Assist with servicing, repairing and diagnosing equipment failings
Follow instructions from engineers and line managers
Keep tools organised and ready for use
Use company tools and equipment safely and report any defects
Complete electronic documentation accurately
Order required parts and return used parts promptly
Maintain a tidy, safe and professional work area
Support workshop and on-site repair tasks
Attend apprenticeship, health and safety, soft skills and product courses
Follow all SMT GB health, safety, quality and environmental standards
Training:
Construction Equipment Maintenance Technician Level 3
Block training at least 8 weeks each year at SMT Academy, Duxford, Cambridge and The Sheffield College.
Online Product Training
H&S Online Training
Other role related safety qualifications
Training Outcome:
Field Service Engineer
Workshop Engineer
Specialist Engineer
Product Specialist
Workshop Supervisor
Service Manager
Technical Trainer
Customer Support Representative
Sales Executive
Employer Description:Services Machinery Trucks GB (SMT GB) is the distributor of Volvo Construction Equipment, supporting customers across the UK with high quality machinery, industry expertise and exceptional after sales service. We work with a wide range of sectors such as construction, quarrying, mining, waste management, and material handling providing reliable solutions that keep businesses moving.
Our team is made up of skilled engineers, technical specialists and customer focused professionals who take pride in delivering outstanding service. We invest heavily in training and safety, ensuring our employees have the tools and knowledge they need to succeed in their career.Working Hours :Your normal working hours are 8am to 4.30pm Monday to Wednesday, Thursday 8am to 4:00pm with a half an hour unpaid lunch break each day and Friday 8 to 3:30pm, with half an hour unpaid lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
SPS Technologies are looking for Business Administration Apprentices to join the business. This is a fantastic opportunity for business minded individuals who'll have the chance to get involved to support departments such as HR, Finance, Purchasing & Sales, in a series of rotations across the business in order to demonstrate proficiency in a number of office based activities.Training:
Online attendance with Loughborough College within the first 15 months, one morning per week with onsite sessions in the afternoon to assist with portfolio building and preparation for End Point Assessment.
Diarised visits from dedicated Trainer/Assessor.
Attendance to Loughborough College for an Induction Day. (Induction to take place on the last Wednesday of the month that you are enrolled, 9:30am-3pm. Confirmation of date provided upon enrolment).
On-the-job training.
Off-the-job training.
Training Outcome:Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.Employer Description:SPS Technologies has been established since 1936, its product offering, and investment strategy is focused on technically sophisticated components and materials that are necessary and vital to key end-user markets such as aerospace, transportation, power generation, racing, farm and construction equipment and general industrial. Quality control programs of all SPS businesses reflect the demanding requirements of SPS' aerospace heritage. All product lines benefit from the culture of quality that has a long history at SPS. Because of this culture and our strong product design capability, many of SPS' products are manufactured for safety-critical applications.Working Hours :Monday – Thursday 8am – 4:30pm and Friday 8am – 1pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
This role is to ensure that we provide the best service to our customers and partners looking at the Microsoft Cloud or key technologies.
Work with Grey Matter sales teams to provide expert support in helping their customers and partners move in the best way to the Microsoft cloud and other vendors.
Work with both Indirect and direct customers to make sure they have the correct licenses.
Provide demos to customers on how to use our platforms
Support customers when they are having issues using the platforms, by trouble-shooting or escalation to the platform vendor.
Assist customers in navigating and using vendor portals, including troubleshooting and escalation required.
Support cloud and licensing specialists and team leaders in their roles.
Ensure important information is disseminated through relevant teams.
Gain an understanding of the services that we can offer and help communicate to the sales team.
Working in a high-pressure environment to meet deadlines and prioritising workflow, be capable of managing own workload.
Training:Training to be provided:
Level 3 Customer Service Specialist Apprenticeship Standard.
Apprentices without Level 2 English and maths (A*-C or 9-4 GCSE or equivalent) will need to achieve this level before the end of their apprenticeship.
You will receive specific on-the-job training from the employer in your workplace Grey Matter.
Off-the-job training will be delivered by Achievement Training using weekly classroom sessions or delivered remotely by the tutor using Google Classroom for the Level 3 Customer Service Specialist.Training Outcome:An apprenticeship is a starting place to gain the skills you need to get a better job and move into a career.Employer Description:Climb Global Services based in Devon, is part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam and the UK. We’re an enthusiastic, technically led team that is at the cutting edge of new and exciting technology. We are customer-focused and pride ourselves on offering various solutions; to ensure we can solve our customers’ problems we invest time in training and personal development. To help the team grow the business, we work hard giving everyone balance – hybrid working, a personal trainer, yoga and an employee assistance program are just a few of the ways we do this. Having our HQ on the edge of the Dartmoor National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their teams are why they love their jobs.Working Hours :Monday - Friday 09:00am - 05:00pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Logical,Initiative....Read more...
Lincolnshire Pond Plants is a thriving, family-run business based in the heart of Lincolnshire, specialising in high-quality aquatic plants for ponds and tropical fish tanks. Our Head Office is located in Brookenby, and we have recently opened a new retail store in Boston, offering one of the largest selections of aquatic plants in the region.
As our new Office Administration Apprentice, you will receive full training and ongoing support to develop your knowledge of our business, systems and procedures. We are a close-knit, friendly team, and this role offers the opportunity not only to provide administrative support but also to gain experience across different areas of the business.
Main duties and responsibilities:
Answering telephone calls and assisting customers with enquiries
Administering our online sales platforms, including responding to messages and queries
Accurately entering data and organising, filing and storing paperwork and electronic records
Supporting all aspects of general office administration
Maintaining and updating Excel spreadsheets
Processing customer orders efficiently
Gathering and recording customer feedback
Assisting with social media posts and updates
Supporting customers in our new retail shop
Liaising with wholesale customers
Working collaboratively with other departments, including supporting the warehouse team with picking and packing orders when required
Developing knowledge of our aquatic plant range and wider business operations
Undertaking any other duties appropriate to the role
Your usual place of work will be Brookenby Business Park, close to Market Rasen in Lincolnshire. There will also be opportunities to work from our new retail store in Boston, where we will provide transport between the two sites.Training:All deliveries for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off-the-job training, including workshops, face-to-face training and working towards creating a portfolio of relevant practical evidence. You’ll also be supported by your colleagues at all times, and will have a full induction.
You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.Training Outcome:This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of on-the-job and off-the-job learning. With strong growth ambitions, we offer an environment where your skills are valued, and your career can thrive. You’ll be working in a culture that encourages development, promotes well-being, and values teamwork.Employer Description:Lincolnshire Pond Plants is a thriving, family-run business based on the historic grounds of RAF Binbrook, proudly supplying award-winning aquatic plants across the UK. With gold accolades from RHS shows, including the prestigious Chelsea Flower Show, the team is passionate about quality, expertise and exceptional customer service. From hardy water lilies to tropical aquarium plants, they combine specialist knowledge with a warm, personal approach. Joining Lincolnshire Pond Plants means becoming part of a dedicated, supportive family team where your contribution truly matters and no two days are the same.Working Hours :Normal working hours are 08.00 – 16.30 Monday to Friday, with the addition of working every other Saturday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Confident telephone manner,Friendly and approachable,Reliable,Flexible....Read more...
