Your key responsibilities would be:
Management of customer interactions, both written and verbal
Customer relationship building by understanding and meeting their requirements; establishing existing and additional needs; effectively responding to enquiries, questions, and requests for information in a timely and professional manner
Produce and provide quotations and, where necessary, presentations, with customer site attendance when required
Understand product, benefits, pricing, competition, negotiation, and how to win business and bring this to fruition
Establish sales and grow revenue by product/market sector/application
Network success with new customers
Supplier relationship strengthening, including ongoing training/learning of product portfolio, features, and benefits, how and where to sell
Work independently, overseen by and reporting to the Sales Manager/Head of SalesTraining:Workplace learning, no Basingstoke College attendance required.
The Business Trainer will meet with the apprentice regularly either online or face to face to complete and review assessments, provide further coaching where required and agree the next steps of learning. Training Outcome:Achievement of the standard meets the eligibility requirements for Sales Certification at Level 4 with the Institute of Sales Professionals (ISP).Employer Description:We are an Employee Owned Company with circa 30 employees, established for 40 years, in the industrial manufacturing sector predominantly selling process and analytical instrumentation used to measure flow, level, and other parameters of liquids, gasses and solids manufactured by our suppliers in the UK, Europe and USA.
Based in Reading we serve customers throughout the UK and occasionally outside of this territory.
Having recently purchased our Company from its original Founder we are now looking to invest in and grow our business.Working Hours :Mon-Thurs 09.00-17.15, Fri 09.00-16.00; 45min daily lunchbreak 12.45-13.30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Interest in numerical,Interest 'how things work’,Sociable,Willingness to engage,Determined to achieve....Read more...
You’ll gain experience in a wide range of office tasks, from document handling to supporting purchasing and customer service, in a friendly and fast-paced technical environment.
Your duties will include:
Answer phones and directing technical enquiries
Managing incoming and outgoing emails
Filing and organising documentation
Raising and processing purchase order / sales orders
Liaising with suppliers for pricing and lead times
Tracking orders and updating status
Assisting with the management technical documentation
Supporting quality audits ISO9001
Training:
For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management. The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice
This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment
Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard
Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard
Training Outcome:
Upon successful completion of the apprenticeship, become the vital hub of a high-tech engineering team, master essential business skills, take on leadership challenges, and fast-track your way into project support, quality control, or operations management
Employer Description:Engineering firm supplying precision instrumentation, bespoke assemblies, technical expertise with a can-do attitude.Working Hours :Monday - Friday, 08:30 - 17:00 with an hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Reliable,Punctual,Willing to learn,Adaptability,confidentiality....Read more...
As the apprentice on the yard, you will be required to complete all yard duties such as:
Feeding
Mucking out
Turning out/ fetching in
Caring for a variety of livery horses
Also, you will be learning skills such as;
Clipping
Loading
Trimming
Bathing
You will improve your customer service skills by dealing with clients over at the riding school and supporting show days. They also have breeding stock on site.Training:All training will be provided on site during your paid working hours. Your day to day mentoring will be with your employer, and a combination of online and in person monthly sessions will be held with your Haddon Training Trainer Coach.
There will also be opportunities to ride is that is something you would like to do.Training Outcome:For the right candidate there may be an opportunity to progress to full time employment.Employer Description:Long standing employer that has a riding school, sales yard, livery yard and is an affiliated competition centre.Working Hours :Working 5 days out of 7, 7.30am - 4.30pm. Please expect to work some weekend days.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience,Physical fitness....Read more...
Your Role will Include:
Assisting with daily financial transactions
Processing invoices, receipts, and payments
Helping maintain accurate financial records
Supporting bank reconciliations
Data entry and updating spreadsheets
Liaising with suppliers and clients as needed
General administrative support within the finance department
Training:
Online group session with AAT trainer 1.5 - 2 hours per week
Independent learning 4.5 - 6 hours per week
Personal 1-1 coaching every 6 weeks
121 progress reviews every 12 weeks
Learning covers the following modules:
Introduction to Bookkeeping
Principles of Bookkeeping Controls
Principles of Costing
The Business Environment
Training Outcome:Progression route to Assistant Accountant Level 3 Apprenticeship then Level 4 to become AAT certified and continue to progress in the finance team.Employer Description:National Tool Hire Ltd has a renowned unique brand in an established industry and is one of the fastest growing in the UK. NTH offers its customers help in finding the best tools to hire from the best suppliers in the UK, think of NTH as a version of some of the best-known booking services and transport services, without owning the equipment or locations. Sales are all e-commerce.Working Hours :Monday to Friday 9am to 5:30pm
40 hours including 1 hour lunch break per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Greeting customers in store
Enquiries in store and over the telephone
Showcasing products and services
Working with the adminisatration team on invoicing
Assisting management with stock control
Helping to create social media content
Training:
Training will take place through virtual classroom at your place of work, over a typical duration of 14 months
You will be assigned a trainer to work with throughout the programme
Training Outcome:
You will progress into full time employment and your wage will be reviewed in line with your skills development
Employer Description:David Coates established Autosounds 43 years ago, in 1982. In that time we have come to learn that our customers have high expectations for quality products and installations. With this in mind, we have set out to be the best facility for mobile electronics sales and installation in the North East. We recognise your vehicle is one of your largest investments, and we treat it accordingly with solid installation practices and quality products. Passionate about car audio, we make sure all our installs are far above and beyond all industry standards. We have over 100 years of combined experience in car audio sales and installation, and regularly attend training seminars around the country to keep up to date.
Again, when it comes to vehicle security our installers are manufacturer trained to the highest standards using the latest technologies to help protect your vehicle to insurance accreditation standards.
With credentials like these, and some of the best products on the market, why would you go anywhere else? On arriving at our store you will notice immediately it’s very different from other stores which you have been to. This is because everything about who we are, and what we do is centered on giving you the best bang for your buck! Rather than throwing a bunch of gear in your car to make a quick sale, we emphasise on smarter system design using our knowledge of mobile electronics and cutting edge products to reach your goal!Working Hours :8.30am to 5pm Monday to FridaySkills: Communication skills,Customer care skills,Problem solving skills,Team working,Creative,Outgoing personality,Keen interest in technology....Read more...
Whilst working towards the Level 2 Supply Chain Warehouse Operative Apprenticeship Standard, you will be trained to undertake the following duties:
Receiving and unloading deliveries
Health and safety policies and procedures
Stock checking
Security
Stock rotation
Stock management
Training:
You will work towards a Level 2 Supply Chain Warehouse Operative qualification
This standard will cover areas such as:
Keeping the warehouse clean/tidy
Receiving goods
Assembling orders
Placing goods into storage
Operating forklifts and other plant equipment (with suitable and sufficient training)
Moving/handling goods
Loading/unloading vehicles
Maintaining quality/quantity of stock
Ordering materials
Customer service
Functional Skills qualification in English and maths will be taught if you do not have a C/4 or above at GCSE level or the equivalent.
Additional benefits:
Training from fully qualified Didac staff at your place of work, where your trainer will visit you face to face once per calendar month, with help and guidance available in between visits
Onsite learning with the employer will also be provided
Ensure you are working to current legal and good practice requirements
Training Outcome:
At Howdens, there are great opportunities for the right candidate to progress into one of many key depot roles, including sales and management
Employer Description:Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 depots nationwide.Working Hours :Days to be confirmed between: 8.00am - 5.00pm
or 7.30am - 4.30pm
(Breaks to be confirmed)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
I’m working with a fantastic law firm who are looking for an experienced NQ to 5 PQE Residential Conveyancer to join their fantastic team in Derby. The firm are looking for a qualified Solicitor, Chartered Legal Executive or Licenced Conveyancer, though will consider those without qualifications, who have hands on residential conveyancing fee experience to join their successful team. This role allows hybrid working. Joining this growing firm in their open plan Derby office, you will be sat alongside a lively team of Conveyancers of varying experience and have support from a bank of Paralegals. The firm are focused on serving local people, not panel work, as they have an existing client base through word-of-mouth and direct enquiries. You will be working on a busy caseload covering all matters relating to Residential Conveyancing.
For this role, it is essential that you are confident in running your own caseload of sales and purchases across both leasehold and freehold transactions. The firm are very supportive, and your targets will be achievable. There is also a dedicated new business team who deal with onboarding, and a helpful IT trainer to get you up to speed. If you are interested in this Residential Conveyancer role in Derby, then please get in touch with Vicky Cavendish on 0113 236 6713 to find out more information or if you’ve a CV to hand, please submit this for review. To hear about other legal opportunities that we have available, please visit our website. Alternatively, if you know anybody who would be suitable for this role then please let them or us know as we offer a reward for successful referral. For full terms, please visit our website. Please note our advertisements use PQE and salary level purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Project Administrator Development Lead
GENERAL PURPOSE OF THE JOB: The Project Administrator Development Lead is responsible for developing and delivering comprehensive training programs for all employees assigned or transitioning into the Project Administrator role. This position ensures new and existing team members are equipped with the knowledge, tools, and resources necessary to successfully perform the duties of a Project Administrator. In addition to training responsibilities, the Trainer will serve as a fully capable backup for the Project Administrator role, stepping in as needed to provide coverage and ensure business continuity.
Success in this role requires a high level of operational knowledge, strong interpersonal skills, a detail-oriented mindset, and the ability to translate complex processes into accessible training modules. The Trainer must model best practices, remain current with policies and system updates, and foster a culture of continuous learning and performance excellence.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Design, update, and deliver onboarding and continuing education programs for Project Administrators across all relevant project types (e.g., Patch and Repair, General Contracting, IAQ, Safety P&R, Diagnostics, TRACE, etc.)
Train employees on WTI documentation standards, compliance procedures, SAP Sales Order workflows, financial documentation, and customer billing practices.
Maintain training materials, standard operating procedures (SOPs), and visual aids in alignment with WTI policies and system changes.
Create and maintain a central knowledge base or training library.
Facilitate one-on-one and group training sessions both virtually and in-person, using tools such as Microsoft Teams, Smartsheet, and Salesforce.
Conduct assessments to evaluate knowledge retention and identify ongoing training needs.
Act as a functional backup for Project Administrators by stepping into active project management roles during high volume periods, absences, or vacancies.
Monitor the performance and accuracy of administrative processes during backup assignments to ensure compliance and timely execution.
Provide mentorship and support for new Project Administrators during their transition period.
Serve as a subject matter expert for the Business Operations team and assist in continuous process improvement initiatives.
Collaborate with Supervisors, Field Representatives, and IT to ensure alignment on process execution and training priorities.
Track and report training activities, progress, and feedback to departmental leadership.
Lead periodic process audits to ensure compliance with documented procedures, identify process deviations, and recommend improvements.
Track recurring issues and questions from trainees and use these insights to drive training program enhancements and SOP revisions.
Support software or platform rollouts by creating or delivering role-specific training materials and hosting Q&A sessions.
EDUCATION: Bachelor's degree from four or 5-year college or university
EXPERIENCE: Four to seven years of related experience and/or training
SKILLS AND ABILITIES:
Expert knowledge of administrative project workflows, compliance documentation, and customer billing systems.
Ability to clearly communicate complex processes to a diverse group of learners.
Strong proficiency in Microsoft Office Suite, Salesforce, SAP, e-Builder, Smartsheet, and related systems.
Detail-oriented with excellent organizational and time-management skills.
Strong interpersonal, facilitation, and conflict-resolution skills.
Ability to manage multiple training sessions and deadlines simultaneously.
Professional demeanor with a collaborative mindset.
Capable of working independently and adapting to evolving business needs.
Proven ability to design adult learning programs tailored to diverse learning styles.
Strong coaching and mentorship skills, especially in guiding early-career or transitioning employees.
Confidence in managing group dynamics, conflict resolution, and navigating team resistance to change.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
The level of responsibility in this role depends upon the experience of the successful applicant. The successful applicant will be fully trained to complete the following duties:
Completion of annual returns
Completion of dormant company accounts
Booking in client's records to ensure that no information is missing
Listing and analysis of client's bank accounts, invoices, receipts and other records ready to produce accounts
Bookkeeping on behalf of clients, sometimes on their premises
Completion of bank reconciliations
Completion of Sales and purchase ledger controls
Completion of vat and PAYE control accounts
Posting from working papers to produce a trial balance
Ensuring that all notes on the client accounts are complete
Ensuring that money laundering regulations are observed
A commitment to ongoing training, particularly in tax
Assisting manager and senior accounts staff on completion of accounts
Assisting clients with their queries
Deputising for the administrator during times of holiday and sickness
Training:
Accounts / Finance Assistant Level 2 Apprenticeship Standard
Following enrolment, learners engage in a blended programme of training and support that will include attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer/assessor where you will be working towards the AAT Level 2 Certificate in Accounting as well as a programme of training devised by the employer
Functional Skills in mathematics and English
These provide practical skills to help gain the most out of work, education and everyday life and are assessed by the completion of written and online tests
Training Outcome:It is hoped that the successful applicant will continue to work on a full-time basis with KEW Accountants following completion of the apprenticeship (this will be dependent upon performance throughout the duration of the apprenticeship programme)
If it transpires that continued employment with KEW Accountants is not the preferred option, the training, experience and qualifications gained throughout the apprenticeship will stand the apprentice in very good stead to gain future employment.Employer Description:Based in Telford, Shropshire but with clients all over the UK, KEW was formed in 2014 by Karen Whitehead FCCA, CTA after a career with a large Shropshire practice. Karen’s team comprise qualified Accountants and Accounting Technicians, who are able to cater for the accounting needs of individuals, right through to small and medium sized businesses.Working Hours :Monday - Friday, 7.5 hours per day between 8.30am - 5.30pm.
Total hours per week: 37.50Skills: IT skills,Problem solving skills,Number skills,Analytical skills....Read more...
Job purpose:
Identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief
Identify new business opportunities
Provide general administrative support to the recruitment function
Responsibilities:
Identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief
Research, identify and attract candidates using all appropriate methods to satisfy job requirements
Write, place and update adverts in line with company procedures
Monitor responses/applications received and make sure that candidate’s applications are processed efficiently
Qualify, shortlist and present suitable candidates against defined job vacancies
Assist in the recruitment and selection processes by effectively liaising with the candidates and internal teams
Initiate, manage and develop candidate relationships
Understand and meet agreed KPIs and targets
Identify new business opportunities
Identify and progress leads as required
Proactively and consistently strive to identify new candidate and client opportunities
Provide general administrative support to the recruitment function
Understand and support the sales process Provide first line support for all enquiries
Contribute to team meetings as appropriate
Provide support to ensure that the candidates and clients receive a professional and comprehensive recruitment service at all times
Comply with company management systems, payroll and billing policies and procedures including accurate database management
Develop an understanding of market rates and conditions within your sector
Seek and provide feedback in a professional manner at all times to candidates
Operate in line with the relevant legislation
Accurate recording of candidate and client information on the recruitment database
Comply with all relevant employment legislation and appropriate codes of practice
Comply with all relevant sector specific legislation
Comply with all relevant health and safety legislation, employee rights and responsibilities
Training:Full training will be given, leading to a recognised Level 3 Recruiter Apprenticeship Standard qualification.Learning and developing the skills, knowledge, and behaviours required to become a competent Recruiter through a Level 3 apprenticeship.This will take place entirely in the workplace, with no need for day release.You will be assigned a dedicated Trainer from Davidson Training UK Ltd, who run the Apprenticeship programme.They will conduct one-on-one tutoring sessions and create a customised training plan based on your areas of strength and growth.Training Outcome:Career progressionEmployer Description:rs Direct specialise in the recruitment of Occupational Health professional across the UK, professionals are supplied on a contract, fixed term or permanent basis to all manner of public and private sector companies.
Clients will work with our vastly experienced team to ensure all areas that need to be covered are included, while candidates are encouraged to speak freely about their likes, dislikes and what they want from their potential future employers.
During the 360 recruitment process Drs Direct’s specialist staff are focused on finding the best possible match for both parties and we always pride ourselves on our honest approach and our clarity towards the process of recruitment.Working Hours :Monday to Friday 9am – 5pm
Monday and Friday are working from home days and Tues/Wed/Thurs in the office.Skills: Communication skills,Attention to detail,Team working,Self-motivated,Able to identify opportunities,Tenacious and resilient,Target driven,Determined,Attention to accuracy,Ability to prioritise,Ability to escalate,Customer focussed approach,Confident communicator,Persuasive communicator,Questioning skills,Listening skills,Innovative,Good time management,Appropriately presented....Read more...
Forget Me Not Children's Hospice has a fantastic opportunity for an Apprentice Retail Assistant to join our team.
In this role you’ll gain hands-on experience in a busy retail environment while working towards a nationally recognised qualification. You will support the shop manager and assistant manager in effectively sorting, displaying and selling items.
Main Duties and Key Responsibilities:
Greeting and assisting customers with a smile.
Learning how to operate tills and handle payments.
Keeping shelves stocked and displays looking great.
Supporting with stockroom tasks including sorting, steaming and pricing donated stock.
Assist shop with promoting and processing gift aid.
Helping achieve sales and KPI targets.
Learning about the charity and acting as an ambassador.
Working towards your retail apprenticeship qualification.
For all of our roles we expect employees to abide by the expectations set out within the Together for Families Framework. Complying with Together for Families means that we will all act with integrity to ensure we are trusted the people we care for, the people we work with and everyone who supports Forget Me Not.
Whilst you are employed as an Apprentice Retail Assistant, you will work towards achieving a Level 2 Retailer Apprenticeship, which is delivered in the workplace by Inspiro Learning.
To become an apprentice, you must:
Be 16 or over.
Not already be in full-time education.
You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.
As an apprentice you’ll:
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace.
Learn and train for a specific job.
Get paid and receive holiday leave.
Get hands-on experience in a real job.
Sudy for at least 20% of your working hours.
Complete assessments during and at the end of your apprenticeship.
Be on a career path with lots of future potential.
What is an apprenticeship?
An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.
Levels of an apprenticeship
Each apprenticeship has a level and an equivalent education level. You can start an apprenticeship at any level.
At the end of your apprenticeship, you’ll achieve the equivalent education level. For example, if you complete a level 3 apprenticeship, you’ll achieve the equivalent of an A level.Training Outcome:The chance of a full time position on completion of the apprenticeship and further progression on to Level 3 Retail Supervisor apprenticeship.Employer Description:Forget Me Not Children's Hospice supports children and families facing the loss of a child across West Yorkshire. The trading company runs a network of shops which play a vital role in helping to fund our essential work. They’re also great places to pick up a bargain, find something fabulous, donate your unwanted stuff.
Our promise is that for as long we’re here, no family in West Yorkshire will have to face the loss of their child alone.Working Hours :37.5 hours a week, working 5 out 7 days. Monday - Saturday, between the hours of 8.30am and 4.30pm. Sunday, 10.00am - 4.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Forget Me Not Children's Hospice has a fantastic opportunity for an Apprentice Retail Assistant to join our team.
In this role you’ll gain hands-on experience in a busy retail environment while working towards a nationally recognised qualification. You will support the shop manager and assistant manager in effectively sorting, displaying and selling items.
Main Duties and Key Responsibilities:
Greeting and assisting customers with a smile.
Learning how to operate tills and handle payments.
Keeping shelves stocked and displays looking great.
Supporting with stockroom tasks including sorting, steaming and pricing donated stock.
Assist shop with promoting and processing gift aid.
Helping achieve sales and KPI targets.
Learning about the charity and acting as an ambassador.
Working towards your retail apprenticeship qualification.
For all of our roles we expect employees to abide by the expectations set out within the Together for Families Framework. Complying with Together for Families means that we will all act with integrity to ensure we are trusted the people we care for, the people we work with and everyone who supports Forget Me Not.
Whilst you are employed as an Apprentice Retail Assistant, you will work towards achieving a Level 2 Retailer Apprenticeship, which is delivered in the workplace by Inspiro Learning.
To become an apprentice, you must:
Be 16 or over.
Not already be in full-time education.
You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.
As an apprentice you’ll:
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace.
Learn and train for a specific job.
Get paid and receive holiday leave.
Get hands-on experience in a real job.
Sudy for at least 20% of your working hours.
Complete assessments during and at the end of your apprenticeship.
Be on a career path with lots of future potential.
What is an apprenticeship?
An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.
Levels of an apprenticeship
Each apprenticeship has a level and an equivalent education level. You can start an apprenticeship at any level.
At the end of your apprenticeship, you’ll achieve the equivalent education level. For example, if you complete a level 3 apprenticeship, you’ll achieve the equivalent of an A level.Training Outcome:The chance of a full time position on completion of the apprenticeship and further progression on to Level 3 Retail Supervisor apprenticeship.Employer Description:Forget Me Not Children's Hospice supports children and families facing the loss of a child across West Yorkshire. The trading company runs a network of shops which play a vital role in helping to fund our essential work. They’re also great places to pick up a bargain, find something fabulous, donate your unwanted stuff.
Our promise is that for as long we’re here, no family in West Yorkshire will have to face the loss of their child alone.Working Hours :37.5 hours a week, working 5 out 7 days. Monday - Saturday, between the hours of 8.30am and 4.30pm. Sunday, 10.00am - 4.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
