Handling incoming sales enquiries via phone calls, emails and online chat functions, ensuring customers receive the very best support
Liaising with internal production, suppliers and customers to meet required deadlines
Processing of sales orders, including processing of payments
Liaising with couriers and resolving issues
Identifying potential high value customers and developing them
Approach existing customers and cross-selling products from different divisions within the company
Training:
Online attendance with Loughborough College within the first 15 months, one morning per week with onsite sessions in the afternoon to assist with portfolio building and preparation for End Point Assessment
Diarised visits from dedicated Trainer/Assessor
Training Outcome:Progression into Sales/Marketing role.Employer Description:We are a UK-based company located in the Midlands, specialising in promotional merchandise and printed display products. As a trusted supplier and distributor, we offer a comprehensive range of items — from branded merchandise to large-scale indoor and outdoor displays.
At One Stop, we pride ourselves on being more than just a promotional products distributor. We act as a full-service branding agency, guiding clients through the entire branding journey — from product design and sourcing through to print, collation, packing, and logistics.
Our mission is to take the hassle and stress out of our clients’ promotional campaigns, delivering creative, reliable, and effective branding solutions every time.Working Hours :Monday - Friday 9am-5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
UK Wide (Remote) + Regular Nationwide Travel Circa £35,000 + Travel Expenses + Benefits
Are you an experienced trainer with the presence and communication skills to lead effective sessions, influence positively and drive high standards in a professional, approachable manner? A well-established UK fundraising agency is seeking a Training Executive to design, deliver and continuously enhance training programmes across a national network of contracted marketing companies and their fundraising teams.This is a remote-based role with regular nationwide travel, involving visits to regional offices, attendance at key training activities and occasional overnight stays. Acting as a central point of liaison between charity stakeholders, the internal leadership team and regional marketing partners, the successful applicant will play a key role in ensuring fundraisers are trained to operate consistently, compliantly and to the highest professional standards. The Training Executive will take real ownership for training as a function incorporating both the delivery and the process behind it.Key Responsibilities
Design and deliver engaging induction, refresher and skills-based training (sometimes you’ll lead; sometimes you’ll support/chaperone when the client is present)
Observe trainers and provide structured feedback to improve delivery, engagement and consistency (think “supportive coach”, not “dictator”)
Introduce practical measures like quizzes/assessments to confirm understanding and retention
Refresh and develop training decks, course content and learning activities (including compliance-focused modules)
Manage digital learning tools (e.g. EasyGenerator or similar), learner access, course updates and basic analytics
Run “train-the-trainer” sessions so regional leaders can deliver great training locally
Build trusted relationships with independent regional business owners—helping them raise standards while respecting that it’s their business
Maintain training records: who’s trained, when, and on what (creating/embedding simple systems and reporting)
Work with internal stakeholders to ensure training remains aligned to fundraising regulation, safeguarding expectations and best practice
Skills & Experience
Experience designing and/or delivering training in a face-to-face environment (fundraising, sales, customer engagement or similar)
Confident facilitator: you can hold a room, communicate clearly, and adapt your style to a young, energetic audience
Strong organisation: comfortable building simple processes, logs and reporting around training completion
Comfortable giving honest, constructive feedback—tactfully and with emotional intelligence
Happy working remotely and independently, with frequent nationwide travel
Nice to have (but not essential)
Knowledge of fundraising compliance / safeguarding / supporter care principles
Experience coaching other trainers or leading train-the-trainer sessions
Familiarity with digital learning platforms (EasyGenerator, Articulate, etc.)
This is a standout opportunity to take real ownership of training on a national scale, with the freedom to shape how it is delivered and experienced across a growing fundraising network. For a confident, engaging trainer who thrives on variety, enjoys being out in the field and wants their work to have clear, visible impact, this role offers challenge, influence and genuine career momentum. Apply now!....Read more...
Sell and issue flight tickets, process freight, and sell other merchandise and products as deemed appropriate by the company.
Operate and maintain the company ticketing and booking system, ensuring that it is kept accurate and up to date at all times.
Receive payment by cash, cheque, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers within company guidelines.
Reconcile the balance of the amount of money taken in with the total sales recorded at the end of each shift.
Answer enquiries related to the company's web booking system, resolving issues where possible.
Assist with the control of passengers and the general public in and around the terminal building.
Manage the queues outside the terminal, directing passengers or assisting with queries in situ, as appropriate.
Generate business by proactively promoting Hovertravel outside the terminal
Answer inbound telephone calls
Training:The apprentice will be undertaking training for the Customer Service Practitioner Level 2. All learning for this will take place in the workplace with support from our work-based trainer who will meet with the apprentice around once a month.Training Outcome:After successful completion of the apprenticeship, you could progress to various roles:
Hovercraft sales agent, Hovercraft Handling agent, Terminal supervisor.Employer Description:Hovertravel is the world’s longest running commercial hovercraft service and is the only scheduled passenger hovercraft service in the Europe. Hovertravel offers the fastest way to cross the Solent between Southsea, Portsmouth and Ryde, Isle of Wight. Hovertravel operate two hovercraft with a frequent service (plus additional services at commuter times) and the journey time is just under 10 minutes.
The hovercraft is a tourist attraction in its own right. Hovertravel was established in 1965 and over 30 million passengers have travelled on the service. The advantage of the hovercraft is that they can travel at extremely low tides. If it hadn't been for the tides, Hovertravel might never have existed. The low tides at Ryde, take the sea out far beyond the town's esplanade, and it has always been impossible for any ship to berth anywhere near roads or bus routes. Until 1965, the only passenger ferries from Portsmouth stopped at the end of Ryde’s third of a mile long pier.
Ferries that travel only in water still have to use the end of the pier today. But Hovertravel seized on the hovercraft's ability to travel across both water and land and launched their service in 1965. No matter what the tide was doing, passengers could embark and disembark in exactly the right place, with no need to trundle up and down the pier as an additional requirement of their journey.
For 60 years, the Hovercraft has been the fastest and most convenient way to cross the Solent, and Hovertravel is proud that it continues to provide its customers with this unique service. Whether it is carrying commuters and school children between Ryde and Southsea, enabling those who live on the Isle of Wight to shop in Portsmouth, access medical facilities, operate a speedy critical transfer service for the NHS, carry tourists to the Isle of Wight, or transport concert-goers to the famous Isle of Wight Festival, the hovercraft is the fastest way to travel across the Solent, going directly from shore to shore.
Working Hours :Shifts are either: PM - Long Day - AM
PM Mon to Sun- 1245-1900
Long Day 0615-1900
AM Mon to Fri 0600-1315 Sat 0715-1315 Sun 0745-1315 .
Shifts will vary each week.Skills: Communication skills,Customer care skills,Team working,Initiative....Read more...