Key Responsibilities of the Role (But not limited to the role):
Conduct and Legalisation:
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation
Sales and Service:
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock take activity as determined by the management team
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required
Team Work and Communication:
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewear ensuring:
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy
Duties may vary in accordance with customer demand and store structure
Training:Optical Assistant 2022 Level 3.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management you could complete a management course
Practice ownership you could go into business yourself, partnership or franchise
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Key Responsibilities of the Role (But not limited to the role):
Conduct and Legalisation
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation
Sales and Service
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock take activity as determined by the management team.
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required
Team Work and Communication
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management.
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring;
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy
Duties may vary in accordance with customer demand and store structure
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management you could complete a management course
Practice ownership you could go into business yourself, partnership or franchise
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday, 9:30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working....Read more...
People Business Partner
North London/Hybrid Working
Permanent | Full-time (37.5 hours/week)
Salary: £43,745 – £51,875 per year
Are you an experienced HR professional looking for a meaningful opportunity to make a real impact? We are seeking a People Business Partner to join a forward-thinking non-profit organisation in North London. This is a hybrid role with cross-site working, offering the chance to partner with senior leaders and support an organisation dedicated to delivering exceptional services to the community.
About the Role: As a People Business Partner, you will work closely with a portfolio of senior and middle managers, helping to translate organisational people plans into reality. You’ll design, implement, and evaluate HR initiatives that support strategic goals and foster a positive, inclusive workplace culture. You will play a key role in building an employer brand recognised for excellence, supporting the organisation to move from ‘good’ to ‘great’.
Key Responsibilities:
Partner with senior leaders to deliver organisational change and people-focused strategies.
Advise on complex employee relations, HR policies, and employment law.
Design and implement people initiatives that enhance engagement, performance, and retention.
Support leadership in creating a diverse, inclusive, and representative workforce.
Contribute to the continuous improvement of HR processes and practices.
About You:
Fully qualified CIPD member, or equivalent HR experience.
Extensive experience in ER, including managing complex caseloads.
Proven experience supporting senior managers and implementing strategic HR projects.
Excellent interpersonal and communication skills with the ability to influence at all levels.
Motivated, proactive, and committed to continuous improvement with a “can-do” attitude.
Benefits:
Competitive salary and generous annual leave
Hybrid working and flexible arrangements
Employer pension contributions
Health and wellbeing support, including Health Cash Plan & Employee Assistance Programme
Life assurance, family-friendly policies, and travel incentives
Access to professional development and training opportunities
Supportive and collaborative work environment with social events and discounts
Why Apply: This is a unique opportunity to work for a values-driven organisation that places people at the heart of everything it does. You will play a pivotal role in shaping a positive and inclusive culture while supporting the organisation to achieve its mission.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering
....Read more...
