As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development within the business.
The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, Between 7am-10pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
An exciting opportunity for an apprentice to work alongside qualified Honda technicians where you will be fully trained in all aspects of maintenance and repair of cars from routine servicing to electrical fault diagnostics.
Duties will include:
You will be an Apprentice service and diagnostic car technician in a busy workshop environment
You will carry out tasks relevant to maintaining and repairing cars
To assist qualified technicians with servicing and repairs
To observe best work practices, develop and maintain skills levels in all aspects of repair, service and maintenance of cars
To maintain a clean and safe work environment
To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the company
To be responsible for the safety of yourself and others, using protective equipment when required
To develop and maintain a thorough and current product knowledge
To ensure a consistently high level of quality and workmanship
To advise the Workshop Controller or Service Advisor of any additional work necessary on a vehicle during servicing
Assistance with any other tasks as required
Training:
Training consists of 17 weeks block training over a 3-year period with the remainder of your time being spent at a Honda retailer where practical training and guidance will be provided
You will be working towards an Advanced Motor Vehicle Service and Maintenance Technician - Light Vehicle Apprenticeship (Level 3 qualification) along with Functional Skills in maths and English at Level 2
Honda Challenge Personal Development Programme
You will also work towards Honda internal qualifications
As part of your training, you will attend our Honda Apprenticeship technical centre in Bracknell for block release training (accommodation and transport costs will be covered by your employer)
Training Outcome:
Possible career progression opportunities include Master Technician, Service or Aftersales Department Management or even Dealership Management
Employer Description:Marshall Motor Group is one of the UK’s motor retail groups, representing 25 of the world’s most popular and celebrated car, van, truck and bike manufacturers from 138 stores situated across 34 UK counties.
We are retailers of new and used cars and vans, ranging from the everyday to the extraordinary. Whether you’re in the market for a workhorse commercial vehicle to help launch your empire or are celebrating a milestone of success with a high-performance luxury sports car, we can help. We offer competitive finance on every new and used vehicle we stock, and can also help you access the Motability Scheme with many of the cars we sell. As well as new and used vehicle sales, we also offer comprehensive aftersales services to ensure your vehicle leads a long and reliable life. Everything from scheduled servicing to your annual MOT, accident repairs and manufacturer-approved accessories can be taken care of, at affordable prices.Working Hours :Monday - Friday (occasional Saturdays), times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,• Professional Attitude,Ability to Build Rapport,Self-Motivated,Confident,Adaptable....Read more...
An exciting opportunity for an apprentice to work alongside qualified Honda technicians where you will be fully trained in all aspects of maintenance and repair of cars from routine servicing to electrical fault diagnostics.
Duties will include:
You will be an Apprentice service and diagnostic car technician in a busy workshop environment
You will carry out tasks relevant to maintaining and repairing cars
To assist qualified technicians with servicing and repairs
To observe best work practices, develop and maintain skills levels in all aspects of repair, service and maintenance of cars
To maintain a clean and safe work environment
To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the company
To be responsible for the safety of yourself and others, using protective equipment when required
To develop and maintain a thorough and current product knowledge
To ensure a consistently high level of quality and workmanship
To advise the Workshop Controller or Service Advisor of any additional work necessary on a vehicle during servicing
Assistance with any other tasks as required
Training:
Training consists of 17 weeks block training over a 3-year period with the remainder of your time being spent at a Honda retailer where practical training and guidance will be provided
You will be working towards an Advanced Motor Vehicle Service and Maintenance Technician - Light Vehicle Apprenticeship (Level 3 qualification) along with Functional Skills in maths and English at Level 2
Honda Challenge Personal Development Programme
You will also work towards Honda internal qualifications
As part of your training, you will attend our Honda Apprenticeship technical centre in Bracknell for block release training (accommodation and transport costs will be covered by your employer)
Training Outcome:
Possible career progression opportunities include Master Technician, Service or Aftersales Department Management or even Dealership Management
Employer Description:Marshall Motor Group is one of the UK’s motor retail groups, representing 25 of the world’s most popular and celebrated car, van, truck and bike manufacturers from 138 stores situated across 34 UK counties.
We are retailers of new and used cars and vans, ranging from the everyday to the extraordinary. Whether you’re in the market for a workhorse commercial vehicle to help launch your empire or are celebrating a milestone of success with a high-performance luxury sports car, we can help. We offer competitive finance on every new and used vehicle we stock, and can also help you access the Motability Scheme with many of the cars we sell. As well as new and used vehicle sales, we also offer comprehensive aftersales services to ensure your vehicle leads a long and reliable life. Everything from scheduled servicing to your annual MOT, accident repairs and manufacturer-approved accessories can be taken care of, at affordable prices.Working Hours :Monday - Friday (occasional Saturdays), times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,• Professional Attitude,Ability to Build Rapport,Self-Motivated,Confident,Adaptable....Read more...
An exciting opportunity for an apprentice to work alongside qualified Honda technicians where you will be fully trained in all aspects of maintenance and repair of cars from routine servicing to electrical fault diagnostics.
You will be an Apprentice service and diagnostic car technician in a busy workshop environment
You will carry out tasks relevant to maintaining and repairing cars
To assist qualified technicians with servicing and repairs
To observe best work practices, develop and maintain skills levels in all aspects of repair, service and maintenance of cars
To maintain a clean and safe work environment
To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the company
To be responsible for the safety of yourself and others, using protective equipment when required
To develop and maintain a thorough and current product knowledge
To ensure a consistently high level of quality and workmanship
To advise the Workshop Controller or Service Advisor of any additional work necessary on a vehicle during servicing
Assistance with any other tasks as required
Training:
Training consists of 17 weeks block training over a 3-year period with the remainder of your time being spent at a Honda retailer where practical training and guidance will be provided
You will be working towards an Advanced Motor Vehicle Service and Maintenance Technician - Light Vehicle Apprenticeship (Level 3 qualification) along with Functional Skills in maths and English at Level 2
Honda Challenge Personal Development Programme
You will also work towards Honda internal qualifications
As part of your training, you will attend our Honda Apprenticeship technical centre in Bracknell for block release training (accommodation and transport costs will be covered by your employer)
Training Outcome:
Possible career progression opportunities include Master Technician, Service or Aftersales Department Management or even Dealership Management
Employer Description:Marshall Motor Group is one of the UK’s motor retail groups, representing 25 of the world’s most popular and celebrated car, van, truck and bike manufacturers from 138 stores situated across 34 UK counties.
We are retailers of new and used cars and vans, ranging from the everyday to the extraordinary. Whether you’re in the market for a workhorse commercial vehicle to help launch your empire or are celebrating a milestone of success with a high-performance luxury sports car, we can help. We offer competitive finance on every new and used vehicle we stock, and can also help you access the Motability Scheme with many of the cars we sell. As well as new and used vehicle sales, we also offer comprehensive aftersales services to ensure your vehicle leads a long and reliable life. Everything from scheduled servicing to your annual MOT, accident repairs and manufacturer-approved accessories can be taken care of, at affordable prices.Working Hours :Monday - Friday (occasional Saturdays), times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,• Professional Attitude,Ability to Build Rapport,Self-Motivated,Confident,Adaptable....Read more...
An exciting opportunity for an apprentice to work alongside qualified Honda technicians where you will be fully trained in all aspects of the maintenance and repair of cars, from routine servicing to electrical fault diagnostics.
You will be an Apprentice service and diagnostic car technician in a busy workshop environment
You will carry out tasks relevant to maintaining and repairing cars
To assist qualified technicians with servicing and repairs
To observe best work practices, develop and maintain skills levels in all aspects of repair, service and maintenance of cars
To maintain a clean and safe work environment
To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the company
To be responsible for the safety of yourself and others, using protective equipment when required
To develop and maintain a thorough and current product knowledge
To ensure a consistently high level of quality and workmanship
To advise the Workshop Controller or Service Advisor of any additional work necessary on a vehicle during servicing
Assistance with any other tasks as required
Training:
Training consists of 17 weeks block training over a 3-year period with the remainder of your time being spent at a Honda retailer where practical training and guidance will be provided
You will be working towards an Advanced Motor Vehicle Service and Maintenance Technician - Light Vehicle Apprenticeship (Level 3 qualification) along with Functional Skills in maths and English at Level 2
Honda Challenge Personal Development Programme
You will also work towards Honda internal qualifications
As part of your training, you will attend our Honda Apprenticeship technical centre in Bracknell for block release training (accommodation and transport costs will be covered by your employer)
Training Outcome:
Possible career progression opportunities include Master Technician, Service or Aftersales Department Management or even Dealership Management
Employer Description:Marshall Motor Group is one of the UK’s motor retail groups, representing 25 of the world’s most popular and celebrated car, van, truck and bike manufacturers from 138 stores situated across 34 UK counties.
We are retailers of new and used cars and vans, ranging from the everyday to the extraordinary. Whether you’re in the market for a workhorse commercial vehicle to help launch your empire or are celebrating a milestone of success with a high-performance luxury sports car, we can help. We offer competitive finance on every new and used vehicle we stock, and can also help you access the Motability Scheme with many of the cars we sell. As well as new and used vehicle sales, we also offer comprehensive aftersales services to ensure your vehicle leads a long and reliable life. Everything from scheduled servicing to your annual MOT, accident repairs and manufacturer-approved accessories can be taken care of, at affordable prices.Working Hours :Monday - Friday (occasional Saturdays), times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,• Professional Attitude,Ability to Build Rapport,Self-Motivated,Confident,Adaptable....Read more...
An exciting opportunity for an apprentice to work alongside qualified Honda technicians where you will be fully trained in all aspects of maintenance and repair of cars from routine servicing to electrical fault diagnostics.
You will be an Apprentice service and diagnostic car technician in a busy workshop environment
You will carry out tasks relevant to maintaining and repairing cars
To assist qualified technicians with servicing and repairs
To observe best work practices, develop and maintain skills levels in all aspects of repair, service and maintenance of cars
To maintain a clean and safe work environment
To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the company
To be responsible for the safety of yourself and others, using protective equipment when required
To develop and maintain a thorough and current product knowledge
To ensure a consistently high level of quality and workmanship
To advise the Workshop Controller or Service Advisor of any additional work necessary on a vehicle during servicing
Assistance with any other tasks as required
Training:
Training consists of 17 weeks block training over a 3-year period with the remainder of your time being spent at a Honda retailer where practical training and guidance will be provided
You will be working towards an Advanced Motor Vehicle Service and Maintenance Technician - Light Vehicle Apprenticeship (Level 3 qualification) along with Functional Skills in maths and English at Level 2
Honda Challenge Personal Development Programme
You will also work towards Honda internal qualifications
As part of your training, you will attend our Honda Apprenticeship technical centre in Bracknell for block release training (accommodation and transport costs will be covered by your employer)
Training Outcome:Possible career progression opportunities include Master Technician, Service or Aftersales Department Management or even Dealership Management.Employer Description:Marshall Motor Group is one of the UK’s motor retail groups, representing 25 of the world’s most popular and celebrated car, van, truck and bike manufacturers from 138 stores situated across 34 UK counties.
We are retailers of new and used cars and vans, ranging from the everyday to the extraordinary. Whether you’re in the market for a workhorse commercial vehicle to help launch your empire or are celebrating a milestone of success with a high-performance luxury sports car, we can help. We offer competitive finance on every new and used vehicle we stock, and can also help you access the Motability Scheme with many of the cars we sell. As well as new and used vehicle sales, we also offer comprehensive aftersales services to ensure your vehicle leads a long and reliable life. Everything from scheduled servicing to your annual MOT, accident repairs and manufacturer-approved accessories can be taken care of, at affordable prices.Working Hours :Monday - Friday (occasional Saturdays), times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,• Professional Attitude,Ability to Build Rapport,Self-Motivated,Confident,Adaptable....Read more...
An exciting opportunity for an apprentice to work alongside qualified Honda technicians where you will be fully trained in all aspects of maintenance and repair of cars from routine servicing to electrical fault diagnostics.
You will be an Apprentice service and diagnostic car technician in a busy workshop environment
You will carry out tasks relevant to maintaining and repairing cars
To assist qualified technicians with servicing and repairs
To observe best work practices, develop and maintain skills levels in all aspects of repair, service and maintenance of cars
To maintain a clean and safe work environment
To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the company
To be responsible for the safety of yourself and others, using protective equipment when required
To develop and maintain a thorough and current product knowledge
To ensure a consistently high level of quality and workmanship
To advise the Workshop Controller or Service Advisor of any additional work necessary on a vehicle during servicing
Assistance with any other tasks as required
Training:
Training consists of 17 weeks block training over a 3-year period with the remainder of your time being spent at a Honda retailer where practical training and guidance will be provided
You will be working towards an Advanced Motor Vehicle Service and Maintenance Technician - Light Vehicle Apprenticeship (Level 3 qualification) along with Functional Skills in maths and English at Level 2
Honda Challenge Personal Development Programme
You will also work towards Honda internal qualifications
As part of your training, you will attend our Honda Apprenticeship technical centre in Bracknell for block release training (accommodation and transport costs will be covered by your employer)
Training Outcome:
Possible career progression opportunities include Master Technician, Service or Aftersales Department Management or even Dealership Management
Employer Description:Marshall Motor Group is one of the UK’s motor retail groups, representing 25 of the world’s most popular and celebrated car, van, truck and bike manufacturers from 138 stores situated across 34 UK counties.
We are retailers of new and used cars and vans, ranging from the everyday to the extraordinary. Whether you’re in the market for a workhorse commercial vehicle to help launch your empire or are celebrating a milestone of success with a high-performance luxury sports car, we can help. We offer competitive finance on every new and used vehicle we stock, and can also help you access the Motability Scheme with many of the cars we sell. As well as new and used vehicle sales, we also offer comprehensive aftersales services to ensure your vehicle leads a long and reliable life. Everything from scheduled servicing to your annual MOT, accident repairs and manufacturer-approved accessories can be taken care of, at affordable prices.Working Hours :Monday - Friday
(Occasional Saturdays)
Times to be confirmedSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,• Professional Attitude,Ability to Build Rapport,Self-Motivated,Confident,Adaptable....Read more...
An exciting opportunity for an apprentice to work alongside qualified Honda technicians where you will be fully trained in all aspects of maintenance and repair of cars from routine servicing to electrical fault diagnostics.
You will be an Apprentice service and diagnostic car technician in a busy workshop environment
You will carry out tasks relevant to maintaining and repairing cars
To assist qualified technicians with servicing and repairs
To observe best work practices, develop and maintain skills levels in all aspects of repair, service and maintenance of cars
To maintain a clean and safe work environment
To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the company
To be responsible for the safety of yourself and others, using protective equipment when required
To develop and maintain a thorough and current product knowledge
To ensure a consistently high level of quality and workmanship
To advise the Workshop Controller or Service Advisor of any additional work necessary on a vehicle during servicing
Assistance with any other tasks as required
Training:
Training consists of 17 weeks block training over a 3-year period with the remainder of your time being spent at a Honda retailer where practical training and guidance will be provided
You will be working towards an Advanced Motor Vehicle Service and Maintenance Technician - Light Vehicle Apprenticeship (Level 3 qualification) along with Functional Skills in maths and English at Level 2
Honda Challenge Personal Development Programme
You will also work towards Honda internal qualifications
As part of your training, you will attend our Honda Apprenticeship technical centre in Bracknell for block release training (accommodation and transport costs will be covered by your employer)
Training Outcome:
Possible career progression opportunities include Master Technician, Service or Aftersales Department Management or even Dealership Management
Employer Description:Marshall Motor Group is one of the UK’s motor retail groups, representing 25 of the world’s most popular and celebrated car, van, truck and bike manufacturers from 138 stores situated across 34 UK counties.
We are retailers of new and used cars and vans, ranging from the everyday to the extraordinary. Whether you’re in the market for a workhorse commercial vehicle to help launch your empire or are celebrating a milestone of success with a high-performance luxury sports car, we can help. We offer competitive finance on every new and used vehicle we stock, and can also help you access the Motability Scheme with many of the cars we sell. As well as new and used vehicle sales, we also offer comprehensive aftersales services to ensure your vehicle leads a long and reliable life. Everything from scheduled servicing to your annual MOT, accident repairs and manufacturer-approved accessories can be taken care of, at affordable prices.Working Hours :Monday - Friday (occasional Saturdays), times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,• Professional Attitude,Ability to Build Rapport,Self-Motivated,Confident,Adaptable....Read more...
An exciting opportunity for an apprentice to work alongside qualified Honda technicians where you will be fully trained in all aspects of maintenance and repair of cars from routine servicing to electrical fault diagnostics.
Duties will include:
You will be an Apprentice service and diagnostic car technician in a busy workshop environment
You will carry out tasks relevant to maintaining and repairing cars
To assist qualified technicians with servicing and repairs
To observe best work practices, develop and maintain skills levels in all aspects of repair, service and maintenance of cars
To maintain a clean and safe work environment
To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the company
To be responsible for the safety of yourself and others, using protective equipment when required
To develop and maintain a thorough and current product knowledge
To ensure a consistently high level of quality and workmanship
To advise the Workshop Controller or Service Advisor of any additional work necessary on a vehicle during servicing
Assistance with any other tasks as required
Training:
Training consists of 17 weeks block training over a 3-year period with the remainder of your time being spent at a Honda retailer where practical training and guidance will be provided
You will be working towards an Advanced Motor Vehicle Service and Maintenance Technician - Light Vehicle Apprenticeship (Level 3 qualification) along with Functional Skills in maths and English at Level 2
Honda Challenge Personal Development Programme
You will also work towards Honda internal qualifications
As part of your training, you will attend our Honda Apprenticeship technical centre in Bracknell for block release training (accommodation and transport costs will be covered by your employer)
Training Outcome:
Possible career progression opportunities include Master Technician, Service or Aftersales Department Management or even Dealership Management
Employer Description:Marshall Motor Group is one of the UK’s motor retail groups, representing 25 of the world’s most popular and celebrated car, van, truck and bike manufacturers from 138 stores situated across 34 UK counties.
We are retailers of new and used cars and vans, ranging from the everyday to the extraordinary. Whether you’re in the market for a workhorse commercial vehicle to help launch your empire or are celebrating a milestone of success with a high-performance luxury sports car, we can help. We offer competitive finance on every new and used vehicle we stock, and can also help you access the Motability Scheme with many of the cars we sell. As well as new and used vehicle sales, we also offer comprehensive aftersales services to ensure your vehicle leads a long and reliable life. Everything from scheduled servicing to your annual MOT, accident repairs and manufacturer-approved accessories can be taken care of, at affordable prices.Working Hours :Monday - Friday (occasional Saturdays), times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,• Professional Attitude,Ability to Build Rapport,Self-Motivated,Confident,Adaptable....Read more...
An exciting opportunity for an apprentice to work alongside qualified Honda technicians where you will be fully trained in all aspects of maintenance and repair of motorcycles from routine servicing to electrical fault diagnostics
Duties will include:
You will be an Apprentice Service and Diagnostic Motorcycle Technician in a busy workshop environment
You will carry out tasks relevant to maintaining and repairing motorcycles
To assist qualified technicians with servicing and repairs
To observe best work practices, develop and maintain skill levels in all aspects of repair, service, and maintenance of motorcycles
To maintain a clean and safe work environment
To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the company
To be responsible for the safety of yourself and others, using protective equipment when required
To develop and maintain a thorough and current product knowledge
To ensure a consistently high level of quality and workmanship
To advise the Workshop Controller or Service Advisor of any additional work necessary on a vehicle during servicing
Assistance with any other tasks as required
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Possible career progression opportunities include Master Technician, Service or Aftersales Department Management or even Dealership Management.
Upon completion, you’ll earn qualifications that will give you a competitive edge in the industry, including:
Level 3 Motorcycle Technician (Repair and Maintenance) Apprenticeship Standard
Honda Maintenance Technician Award
Functional Skills in maths and English Level 2
Honda Maintenance Technician Award
First Aid for Appointed Persons
Employer Description:Marshall Motor Group is one of the UK’s motor retail groups, representing 25 of the world’s most popular and celebrated car, van, truck and bike manufacturers from 138 stores situated across 34 UK counties.
We are retailers of new and used cars and vans, ranging from the everyday to the extraordinary. Whether you’re in the market for a workhorse commercial vehicle to help launch your empire or are celebrating a milestone of success with a high-performance luxury sports car, we can help. We offer competitive finance on every new and used vehicle we stock, and can also help you access the Motability Scheme with many of the cars we sell. As well as new and used vehicle sales, we also offer comprehensive aftersales services to ensure your vehicle leads a long and reliable life. Everything from scheduled servicing to your annual MOT, accident repairs and manufacturer-approved accessories can be taken care of, at affordable prices.Working Hours :Five days a week, including Saturdays. Exact working days and times to be confirmed.
40 hours a week.Skills: Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
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