The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:A Proud Part of Grainger Motor Group
Family run. Since day one.
EMG is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 15 locations across the South and East Anglia. Founded by brothers Harry and Neal Grainger, who have over 40 years of experience between them and are committed to deliver an exceptional customer experience through our highly trained competent staff, who care about our customers for life!
At EMG Motor Group we’re your trusted source for reliable new and used vehicles, proudly representing BYD, Kia, Mazda, and MG. Staffed with incredible Ford, Hyundai, Mitsubishi, and Nissan aftersales specialists we’re not just here to get you on the road, we’re dedicated to keeping you there. We know just how life changing it can be to have a vehicle that meets your needs, that’s why EMG are proud partners of the Motability scheme with specialists on hand to assist with making the process as accessible as possible.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Director of Customer SuccessSalary: $125,000+ US Based- must be comfortable with travelingOur client is a global FoodTech company focused on transforming the restaurant industry with innovative solutions that enhance food quality and operational efficiency. They are now seeking a Director of Customer Success to lead and scale their Customer Success organization as the business continues to grow.In this strategic leadership role, you will oversee Customer Success Managers across North America, ensuring successful customer onboarding, pilot execution, adoption, and long-term retention. You will own the customer lifecycle, drive measurable outcomes, and act as the voice of the customer internally.If you are passionate about building high-performing teams, driving customer value at scale, and partnering cross-functionally to deliver exceptional customer outcomes, we want to hear from you.Responsibilities:
Lead, mentor, and develop a team of Customer Success Managers, setting clear goals, performance metrics, and career development plans to drive engagement and results.Own the overall customer success strategy, ensuring consistent execution of pilot trials, onboarding, adoption, and expansion across a growing customer base.Establish and track key customer success KPIs (e.g., adoption, retention, expansion, ROI), delivering regular insights and recommendations to executive leadership.Partner closely with Sales, Product, Operations, and Engineering to align customer feedback with product roadmap, implementation improvements, and go-to-market strategy.Oversee complex, multi-site customer deployments and pilot programs, ensuring consistent standards, best practices, and successful outcomes across regions.Serve as an executive-level relationship manager for key strategic accounts, acting as a trusted advisor to senior customer stakeholders.Build scalable processes, playbooks, and training programs to support team growth, operational efficiency, and customer satisfaction.Represent the company at industry events, customer meetings, and conferences, acting as a senior product evangelist and customer advocate.
Qualifications:
Bachelor’s degree in Business, Hospitality, Operations, Environmental Science, or a related field; MBA or advanced degree a plus.8+ years of experience in Customer Success, Account Management, or Operations, with at least 3+ years in a people leadership role.Proven experience building and leading customer-facing teams, ideally within FoodTech, SaaS, hospitality, restaurants, or commercial kitchen environments.Strong track record of driving customer adoption, retention, and measurable business outcomes at scale.Experience managing complex implementations, pilot programs, and cross-functional initiatives across multiple customers or regions.Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) and strong data-driven decision-making skills.Exceptional communication, executive presence, and relationship-building abilities, with experience engaging senior-level stakeholders.Highly organized, strategic, and adaptable, with the ability to thrive in a fast-paced, high-growth environment.Willingness to travel across North America as needed to support teams and key customer engagements
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