Service Desk & First Line Support
Manage first-line support issues through the company service desk platform
Ensure all support requests are addressed in a timely and professional manner
Maintain a friendly and approachable demeanour when interacting with users to resolve technical queries
Act as the technical face of the company for visitors, managing guest Wi-Fi and temporary connectivity
Identity, Access & Security Governance
Learn to lead day-to-day Active Directory (AD) administration, including user creation and access management
Support the administration of the VPN platform to ensure secure, reliable remote access for the offsite workforce
Assist in maintaining Shared Mailbox provisioning with precision to ensure operational flow and security
Support internal and external audits and information security audits. This includes keeping relevant audit documentation and evidence up to date
Endpoint Management & Modern Workplace
Learn to use ManageEngine Endpoint Central to automate site-wide PC patching and software deployment.
Support vulnerability management activities to protect the business from external threats
Lead the build, configuration, and rollout of new PC hardware and Microsoft 365 services to high company standards
Asset Control & Peripheral Systems
Maintain a rigorous hardware and software asset register through manual audits and automated tools
Support the management of the site printing environment using PaperCut, including print queue management
Manage digital signage screens across the site, ensuring hardware functionality and content schedules are maintained
Technical Documentation & Improvement
Update legacy documentation and create high-quality knowledgebase articles within OneNote to standardise procedures
Participate in Kaizen and continuous improvement activities to improve department efficiency
Oversee legacy user administration systems
Training:
1 day a week at the college (term time)
College assessor
work place mentor
Training Outcome:After completion of apprenticeship progression within the company is available to other roles such as network engineer, infrastructure specialist and many more. Employer Description:DENSO is a global company focused on advanced mobility that contributes to greater well-being and positively changes how the world moves. As a global Fortune 500 company, we have a broad product portfolio and widespread global impact.Working Hours :Monday - Thursday : 08:30am - 5pm
Friday : 08:30am - 3:30pm
Further down the apprenticeship hours may change for out of hours times, but this will be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills....Read more...
