As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18.75 hours per week, on a shift pattern basis, Monday-Sunday between 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
- Actively approach your customers, engaging with them naturally
- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
- Actively promote company services such as finance, trade and installations to fulfil the customer project needs
- Create accurate designs that delight customers and turn enquiries into sales
- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
- Ensure all types of customer communications are dealt with professionally
- Encourage customer feedback share it with Managers and use it to improve service
Installations -
- Sign up company installers and support them to give the best service to our customers
- Using company systems to process the customers project from end to end for both supply and installation-based customers
- Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
- Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
- Take personal responsibility for operating in a safe and legally compliant way
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK National hourly rate £13.28 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English if requiredTraining Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you may join the B&Q family on a permanent contract if you are the right candidate for an ongoing role.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
- Actively approach your customers, engaging with them naturally
- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
- Actively promote company services such as finance, trade and installations to fulfil the customer project needs
- Create accurate designs that delight customers and turn enquiries into sales
- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
- Ensure all types of customer communications are dealt with professionally
- Encourage customer feedback share it with Managers and use it to improve service
Installations -
- Sign up company installers and support them to give the best service to our customers
- Using company systems to process the customers project from end to end for both supply and installation-based customers
- Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
- Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
- Take personal responsibility for operating in a safe and legally compliant way
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £13.28 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
I am working with a renowned global quick-service restaurant brand is looking for a highly capable Home Delivery Manager to spearhead its delivery growth in the UK market. Known for its outstanding quality and service, this brand is expanding its footprint in the UK, and this role will play a pivotal part in establishing delivery as a key revenue driver.This position is ideal for someone who excels in leadership, strategic thinking, and building relationships within the delivery ecosystem.Key Responsibilities:
Leadership & Training: Oversee and mentor in-store delivery managers, roll out training programs, and ensure consistent delivery standards.Quality & Compliance: Maintain excellence in delivery service to align with the brand’s commitment to quality and customer satisfaction.Aggregator Partnership: Manage key relationships with third-party platforms, including handling negotiations and exploring growth initiatives.Sales & Marketing Partnership: with marketing to implement promotional strategies, contributing to sustained delivery growth.Process Excellence & Profitability: Ensure delivery operations are both efficient and profitable, leveraging data insights and process improvements.
The ideal candidate:
5+ years of experience in food service operations, specifically with delivery or multi-channel experience.A Bachelor’s degree in Business, Hospitality, or a related field.Strong communication and leadership skills with a collaborative mindset.A background in managing third-party delivery partnerships, ideally with aggregators.A deep passion for quality service and delivering a delightful customer experience.
This role is an exciting opportunity to join a global brand as it expands its UK presence, with a focus on making home delivery an integral part of its growth journey.If meeting the above criteria and interested in the role, please apply by sending you CV to giulia@corecruitment.com Know someone perfect for this role? Send us their CV and enjoy up to £500 through our referral scheme for every successful candidate introduced to us!Get social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
I am working with a renowned global quick-service restaurant brand is looking for a highly capable Home Delivery Manager to spearhead its delivery growth in the UK market. Known for its outstanding quality and service, this brand is expanding its footprint in the UK, and this role will play a pivotal part in establishing delivery as a key revenue driver.This position is ideal for someone who excels in leadership, strategic thinking, and building relationships within the delivery ecosystem.Key Responsibilities:
Leadership & Training: Oversee and mentor in-store delivery managers, roll out training programs, and ensure consistent delivery standards.Quality & Compliance: Maintain excellence in delivery service to align with the brand’s commitment to quality and customer satisfaction.Aggregator Partnership: Manage key relationships with third-party platforms, including handling negotiations and exploring growth initiatives.Sales & Marketing Partnership: with marketing to implement promotional strategies, contributing to sustained delivery growth.Process Excellence & Profitability: Ensure delivery operations are both efficient and profitable, leveraging data insights and process improvements.
The ideal candidate:
5+ years of experience in food service operations, specifically with delivery or multi-channel experience.A Bachelor’s degree in Business, Hospitality, or a related field.Strong communication and leadership skills with a collaborative mindset.A background in managing third-party delivery partnerships, ideally with aggregators.A deep passion for quality service and delivering a delightful customer experience.
This role is an exciting opportunity to join a global brand as it expands its UK presence, with a focus on making home delivery an integral part of its growth journey.If meeting the above criteria and interested in the role, please apply by sending you CV to giulia@corecruitment.com Know someone perfect for this role? Send us their CV and enjoy up to £500 through our referral scheme for every successful candidate introduced to us!Get social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
I am working with a renowned global quick-service restaurant brand is looking for a highly capable Home Delivery Manager to spearhead its delivery growth in the UK market. Known for its outstanding quality and service, this brand is expanding its footprint in the UK, and this role will play a pivotal part in establishing delivery as a key revenue driver.This position is ideal for someone who excels in leadership, strategic thinking, and building relationships within the delivery ecosystem.Key Responsibilities:
Leadership & Training: Oversee and mentor in-store delivery managers, roll out training programs, and ensure consistent delivery standards.Quality & Compliance: Maintain excellence in delivery service to align with the brand’s commitment to quality and customer satisfaction.Aggregator Partnership: Manage key relationships with third-party platforms, including handling negotiations and exploring growth initiatives.Sales & Marketing Partnership: with marketing to implement promotional strategies, contributing to sustained delivery growth.Process Excellence & Profitability: Ensure delivery operations are both efficient and profitable, leveraging data insights and process improvements.
The ideal candidate:
5+ years of experience in food service operations, specifically with delivery or multi-channel experience.A Bachelor’s degree in Business, Hospitality, or a related field.Strong communication and leadership skills with a collaborative mindset.A background in managing third-party delivery partnerships, ideally with aggregators.A deep passion for quality service and delivering a delightful customer experience.
This role is an exciting opportunity to join a global brand as it expands its UK presence, with a focus on making home delivery an integral part of its growth journey.If meeting the above criteria and interested in the role, please apply by sending you CV to giulia@corecruitment.com Know someone perfect for this role? Send us their CV and enjoy up to £500 through our referral scheme for every successful candidate introduced to us!Get social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
I am working with a renowned global quick-service restaurant brand is looking for a highly capable Home Delivery Manager to spearhead its delivery growth in the UK market. Known for its outstanding quality and service, this brand is expanding its footprint in the UK, and this role will play a pivotal part in establishing delivery as a key revenue driver.This position is ideal for someone who excels in leadership, strategic thinking, and building relationships within the delivery ecosystem.Key Responsibilities:
Leadership & Training: Oversee and mentor in-store delivery managers, roll out training programs, and ensure consistent delivery standards.Quality & Compliance: Maintain excellence in delivery service to align with the brand’s commitment to quality and customer satisfaction.Aggregator Partnership: Manage key relationships with third-party platforms, including handling negotiations and exploring growth initiatives.Sales & Marketing Partnership: with marketing to implement promotional strategies, contributing to sustained delivery growth.Process Excellence & Profitability: Ensure delivery operations are both efficient and profitable, leveraging data insights and process improvements.
The ideal candidate:
5+ years of experience in food service operations, specifically with delivery or multi-channel experience.A Bachelor’s degree in Business, Hospitality, or a related field.Strong communication and leadership skills with a collaborative mindset.A background in managing third-party delivery partnerships, ideally with aggregators.A deep passion for quality service and delivering a delightful customer experience.
This role is an exciting opportunity to join a global brand as it expands its UK presence, with a focus on making home delivery an integral part of its growth journey.If meeting the above criteria and interested in the role, please apply by sending you CV to giulia@corecruitment.com Know someone perfect for this role? Send us their CV and enjoy up to £500 through our referral scheme for every successful candidate introduced to us!Get social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
I am working with a renowned global quick-service restaurant brand is looking for a highly capable Home Delivery Manager to spearhead its delivery growth in the UK market. Known for its outstanding quality and service, this brand is expanding its footprint in the UK, and this role will play a pivotal part in establishing delivery as a key revenue driver.This position is ideal for someone who excels in leadership, strategic thinking, and building relationships within the delivery ecosystem.Key Responsibilities:
Leadership & Training: Oversee and mentor in-store delivery managers, roll out training programs, and ensure consistent delivery standards.Quality & Compliance: Maintain excellence in delivery service to align with the brand’s commitment to quality and customer satisfaction.Aggregator Partnership: Manage key relationships with third-party platforms, including handling negotiations and exploring growth initiatives.Sales & Marketing Partnership: with marketing to implement promotional strategies, contributing to sustained delivery growth.Process Excellence & Profitability: Ensure delivery operations are both efficient and profitable, leveraging data insights and process improvements.
The ideal candidate:
5+ years of experience in food service operations, specifically with delivery or multi-channel experience.A Bachelor’s degree in Business, Hospitality, or a related field.Strong communication and leadership skills with a collaborative mindset.A background in managing third-party delivery partnerships, ideally with aggregators.A deep passion for quality service and delivering a delightful customer experience.
This role is an exciting opportunity to join a global brand as it expands its UK presence, with a focus on making home delivery an integral part of its growth journey.If meeting the above criteria and interested in the role, please apply by sending you CV to giulia@corecruitment.com Know someone perfect for this role? Send us their CV and enjoy up to £500 through our referral scheme for every successful candidate introduced to us!Get social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
This is a fantastic and unique opportunity to embark on a journey towards a great career.
Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice.
Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language.
It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as its perfect for those who love to make a real difference in other people's lives.
The duties within this role include:
Greeting customers in a professional and friendly manner as they enter the practice
Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision
Helping customers select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements
Be able to explain the features and benefits of particular frames, using non-technical customer friendly language
Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses
Making adjustments to customers' spectacle frames using the correct tools to ensure stability and comfort
Basic frame repairs
Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements
Ordering prescription glasses and contact lenses in for the customer
Correct completion of NHS paperwork and written records in line with company procedures
Making follow-up appointments for customers
Use a focimetre to find the prescription from spectacles
Communicate contact lenses suitability, features and benefits
Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing
Explaining offers and products to customers
Taking payments from customers
Being able to problem solve with basic optical concerns
Understanding business KPI's and how they affect the practice's profitability
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician.
Contact lens Optician - fit contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management you could complete a management course
Practice ownership you could go into business yourself, partnership or franchise
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers. From picking your new style to finding the right lenses, our friendly staff give simple, honest advice.
We provide a personalised service throughout your eye care journey so you can leave feeling you and your eyes have been taken care of. After your appointment you'll be stepping out in confidence, looking good and feeling great.Working Hours :Monday-Friday 9am-5:30pm
Learners will work 9:30am - 5pm 5 out of 7 and this is agreed between the candidate and the Store Manager upon interview. They will be require to work one weekend shift.Skills: IT skills,Organisation skills,Customer care skills,Team working....Read more...
