Retail Customer Support Representative Jobs   Found 3 Jobs, Page 1 of 1 Pages Sort by: Relevance Date

Customer Service Representative - Retail

JOB DESCRIPTION Customer Service Representative (Retail) Department: Operations Reports To: Facility Operations Manager Status: Non-Exempt (Hourly) Position Overview The Customer Service Representative (Retail) provides outstanding support to customers and internal teams by managing the order-to-invoice process and ensuring a positive customer experience. This role serves as a key point of contact and plays an important part in maintaining strong customer relationships and store operations. Key Responsibilities Provide professional customer service via phone, email, and in person Process customer orders accurately, including pricing and details Create and manage customer accounts and coordinate with AR/Credit as needed Handle payments and assist with transactions Resolve customer issues, including returns, complaints, and product concerns Initiate paint match and product requests for customers Maintain organized records of customer interactions and transactions Restock shelves, maintain displays, and keep the retail area clean and organized Assist with inventory management, including receiving shipments and stock counts Communicate with sales, operations, and customer service teams to ensure timely order fulfillment Identify opportunities to increase sales by recommending additional products Gather customer feedback to improve service and experience Qualifications Required: High school diploma or equivalent Strong communication and customer service skills Basic math skills and ability to handle transactions Ability to multitask and stay organized in a fast-paced environment Preferred: Previous customer service or retail experience Experience with POS, ERP, or CRM systems (e.g., MS Dynamics, Shopify, Salesforce) Spanish-speaking ability is a plus Skills & Abilities: Strong problem-solving and active listening skills Positive, team-oriented attitude Ability to adapt communication style to different customers Willingness to learn product knowledge quickly Physical & Work Requirements Ability to stand for extended periods and move throughout the store Ability to lift up to 40 lbs Work in both office and retail/production-adjacent environments Why Join FinishWorks? Customer-facing role with variety and daily interaction Opportunity to grow product knowledge and sales skills Team-focused environment with hands-on involvement in operationsApply for this ad Online! ....Read more...

Territory Sales Representative - Kansas City, MO

JOB DESCRIPTION Job Title: Territory Sales Representative Department: Rust-Oleum Sales Support Reports To: Zone Manager Direct Reports/Manages others: No Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all. Rust-Oleum provides what you need to succeed - Paid training, a company car, car insurance and travel reimbursement, cell phone and laptop. This position is also eligible for bonuses. To thrive, you must be self-motivated and show up every day ready to meet and teach customers and Big Box Home Centers associates about our best-in-class products. Must reside in or around Kansas City, MO. *Great Opportunity for Recent College Grad with Retail Experience looking for Career Potential. JOB PURPOSE: The Territory Sales Representative is responsible for selling company products to Home Centers retailors in assigned region of Kansas City, MO. Builds and maintains relationships with retail partners in order to sell company products to end-users. RESPONSIBILITIES: Sells company products through building and maintaining relationships with retail partner- Home Centers. Creates awareness and demand for company products. Addresses product and brand specific questions from consumers and store staff. Showcases and promotes products through in-store demonstrations, district events, and contractor events. Provides store assistance with handling customer issues, including providing store management guidance with resolution. Ensures proper promotional placement, adequate POP, proper inventory levels, and effective down stocking Trains retail staff on new and existing company products. Maintains and repairs merchandising displays and sets shelving according to provided planograms. Performs other duties as assigned in the interest of Rust-Oleum. QUALIFICATIONS: Bachelor's degree or equivalent experience Entry level to 2 years of experience with a basic knowledge of retail merchandising, product promotions, and product demonstrations. Ability to build relationships with a variety of people and communicate in a style that is friendly, relatable, and persuasive. Able to apply company policies and procedures to resolve routine issues. Able to follow standard instructions, practices and procedures in analyzing situations or data Strong organizational ability, attention to detail and follow-up skills Strong time management skills to ensure all assigned locations are visited. Ability to work independently and without immediate supervision Ability to stand for extended periods of time. Able to handle products as appropriate for demonstration purposes. Salary range is $55,000. - $65,000. bonus eligible From big benefits to small, we take care of our associates! Rust-Oleum offers 9.5 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases. Associates are 100% vested in the RPM Pension plan after completing five years of service. We also offer a 401(k) plan after three months of employment. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...

Apprentice Optical Assistant

This is a fantastic and unique opportunity to embark on a journey towards a great career. Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice. Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language. It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it's perfect for those who love to make a real difference in other people's lives. The duties within this role include: Greeting customers in a professional and friendly manner as they enter the practice Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements Be able to explain the features and benefits of particular frames, using non-technical customer friendly language Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses Adjusting customers spectacle frames using the correct tools to ensure stability and comfort Basic frame repairs Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual/lifestyle requirements Ordering prescription glasses and contact lenses in for the customer Correct completion of NHS paperwork and written records in-line with company procedures Making follow up appointments for customers Use a focimeter to find the prescription from spectacles Communicate contact lenses suitability, features and benefits Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing Explaining offers and products to customers Training:Optical Assistant 2022 Level 3.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part-time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management, you could complete a management course Practice ownership, you could go into business yourself, partnership or franchise Employer Description:Suzanne Floyd Optometrist is an independent, family-run opticians based in Craven Arms, Shropshire . Established in 1992, the practice offers comprehensive eye examinations, NHS sight tests, contact lens fittings, and a wide selection of eyewear for the local communityWorking Hours :Tuesday 9.30am - 5.00pm Wednesday 9.00am - 1.00pm Thursday 9.00am - 5.00pm Friday 9.00am - 5.00pm Saturday 9.00am - 1.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative ....Read more...