In this role, you will bring some foundational technical knowledge, a strong customer service mindset, and a genuine willingness to learn. You will work closely with experienced colleagues in a fast-paced Service Desk environment, developing your skills and confidence over time while helping to meet key service levels and deliver a professional, friendly, and customer-focused support experience. As a member of the Service Desk team, you will be in a highly visible and customer-facing role engaging with colleagues at all levels. The team provide a high success rate of first-time fixes, so you will need to have an analytical mind and a broad knowledge base. As well as supporting and maintaining the environment, you will have plenty of opportunity for delivering service improvements and become an integral part of wider projects. Key Responsibilities:
Supporting all end-user hardware and software, from Windows 11 laptops and peripherals to corporate tablets, mobile phones, and both off-the-shelf and bespoke applications.
Perform general administrative duties, including user account creation, moves and changes across all relevant IT systems
Build, manage and maintain user laptops and hardware.
Track incidents and requests to conclusion in line with SLAs and quality standards.
Be able to work independently and cross-collaboratively in a fast-paced environment where technology and customer requirements change regularly.
Demonstrate a technical aptitude for providing extraordinary customer service, be able to influence while problem-solving and build strong relationships with your peers.
Possess a passion for continuous learning, strong problem-solving skills, critical thinking, and good judgment.
Work with other key areas of the business to support cross-training/up-skilling as required.
Perform routine checks on various systems as required.
Ability to create and maintain clear, detailed, concise documentation.
Upon completion of training, take part in the IT on-call rota, ensuring continuous 24/7/365 support.
Occasional travel to our London office may be required.
Training:Information Communications Technician Apprenticeship Level 3. The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times. This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact on their customers. The Network Technician role is usually desk-based but may involve visits to clients' premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services. Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role and maximises the time used as part of off-the-job training.Training Outcome:Possibility of a permanent position at the end of the apprenticeship, however this is not guaranteed and will depend on business needs at the time.Employer Description:Who we areCastle Trust was launched in 2012, offering investment products and specialist mortgage finance. In 2017, we expanded our services to include point of sale retail finance, through the purchase of Omni Capital Retail Finance. In June 2020, we proudly received our banking license and became Castle Trust Bank. Today, our range include savings and Cash ISA accounts, specialist bridging and term mortgages, and retail finance.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Care Home Administrator (bank) – Cheshunt, HertfordshireLocation: Kingfisher Nursing Home, Emmanual Lodge, College Road, Cheshunt, EN8 9NQJob Type: Zero hour contract (ad-hoc cover)Salary: £15 per hourCome and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgateWe are looking for an experienced and highly organised Care Home Administrator (Bank) to provide essential HR and Finance support at Kingfisher Nursing Home. This is a varied and fast-paced role, ideal for someone with previous care home experience who enjoys making a real impact behind the scenes.You will work closely with the Home Manager, central HR and Finance teams, and care staff to ensure the smooth day-to-day running of the home. As this role is based within the care home office, you will have regular interaction with both colleagues and residents.About the RoleHR Responsibilities
Manage all aspects of HR administration, including interviews, employment contracts, inductions and training documentationSupport Line Managers across the full employee lifecycle, including appraisals, performance and absence managementWork closely with the Home Manager to improve employee engagement and resolve HR-related issuesOrganise and support investigation meetings, disciplinary and grievance hearings, including sickness absence casesPromote a positive, inclusive and engaged culture where staff feel supported and recognisedEnsure all staff are compliant with mandatory training requirementsLiaise with the central HR team on competitor pay and benefits researchEnsure HR policies and Employee Handbook requirements are understood and implemented within the homeMaintain accurate, compliant filing systems and audit trailsProvide general administrative support to ensure the smooth running of the care home
Finance Responsibilities
Support day-to-day finance administration, including invoice processing, reporting and weekly bankingOrder supplies and update resident funding recordsMaintain finance trackers and liaise closely with the central Finance teamProcess resident admissions and dischargesManage petty cash, resident TV licences, filing, archiving and meetings with relatives as required
About You
Previous experience in a similar role with strong HR and Finance knowledge (essential)Experience working within a care home environment (essential)Confident IT skills, including Outlook, Word and ExcelHighly organised with excellent attention to detailAble to prioritise and multitask in a busy environmentStrong interpersonal skills with a genuine people-focused approachMotivated, proactive and passionate about making a difference
Successful candidates will be required to undertake an Enhanced DBS check.Why Work for Westgate Healthcare?
Wagestream – access your wages before payday and enjoy exclusive retail discountsBlue Light Card and additional employee discount schemesRefer a Friend Scheme – earn up to £500 per successful referralEmployee recognition programmes, including Employee of the Month and Long Service AwardsOpportunities to gain nationally recognised qualificationsAccess to financial and wellbeing support through The Care Workers CharityComprehensive induction, free training and ongoing professional developmentCycle to Work Scheme and additional cashback and discount benefits
We reserve the right to close this vacancy early should we receive a high volume of suitable applications, so early application is encouraged. If you do not hear from us within 5 working days, please assume your application has been unsuccessful.Westgate Healthcare is an equal opportunities employer and welcomes applications from all suitably qualified candidates.....Read more...
