Retail Assistant Jobs Found 281 Jobs, Page 12 of 12 Pages Sort by:
B&Q Showroom Advisor Apprentice
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. Daily roles and responsibilities will include; Customer – - Actively approach your customers, engaging with them naturally- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers - Actively promote company services such as finance, trade and installations to fulfil the customer project needs- Create accurate designs that delight customers and turn enquiries into sales - Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions - Ensure all types of customer communications are dealt with professionally - Encourage customer feedback share it with Managers and use it to improve service Installations – - Sign up company installers and support them to give the best service to our customers - Using company systems to process the customers project from end to end for both supply and installation-based customers - Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service Systems and Procedures – - Utilise all available tools, reports, and systems throughout the customer journey to maximise sales - Ensure display area and Showroom environment meets operational standards and delivers a great customer experience - Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales - Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently - Take personal responsibility for operating in a safe and legally compliant way - You may be required to undertake other duties from time to time as we may reasonably require We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £13.28 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner apprenticeship standard, alongside your daily roles and responsiblities. This will include Functional Skills in English and maths if required.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you may join the B&Q family on a permanent contract if you are the right candidate for the job.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :19 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working ....Read more...
B&Q Showroom Advisor Apprentice
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. Daily roles and responsibilities will include; Customer - - Actively approach your customers, engaging with them naturally - Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers - Actively promote company services such as finance, trade and installations to fulfil the customer project needs - Create accurate designs that delight customers and turn enquiries into sales - Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions - Ensure all types of customer communications are dealt with professionally - Encourage customer feedback share it with Managers and use it to improve service Installations - - Sign up company installers and support them to give the best service to our customers - Using company systems to process the customers project from end to end for both supply and installation-based customers - Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service Systems and Procedures - - Utilise all available tools, reports, and systems throughout the customer journey to maximise sales - Ensure display area and Showroom environment meets operational standards and delivers a great customer experience - Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales - Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently - Take personal responsibility for operating in a safe and legally compliant way - You may be required to undertake other duties from time to time as we may reasonably require We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits; - UK Notional hourly rate £13.28 per hour - An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities. Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training: Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills ....Read more...
Project Administration Coordinator
Project Administration Coordinator Telecommunications Order Management UK wide – work from home – full remote working @mecscomms is recruiting for a home based, contract project coordinator. This office support administrator role will work for a Global IT, Technology, Cloud, Telecoms Carrier & Network service provider. The administrator will be responsible for office support, administration, project coordination & the scheduling of technical engineering resource. We will consider applicants from a wide range of backgrounds including those with retail, customer services, office administration and similar commercial experience or entry level / junior / school and college leavers. Position: Change Request Administrator, Project Coordination, Project Administrator, Resource Scheduling, Office Support Location: UK wide– work from home – fully remote working, home based Hours: Monday – Friday (09.00 - 17.30) Start date: ASAP Duration: 24 months+ temporary contract Rate: £15 per hour, gross umbrella pay rate, inside IR35 Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract. Key Activity: • Customer service administration • Customer relationship coordination • Service delivery management • Project coordination • Resource scheduling • Change control management • Documentation & reporting • Data entry & general administration • Working in an Agile environment Overview: A 24 month rolling temporary contract position has become available for an experienced office administration & resource scheduling on a long term contract assignment. You will deliver administrative support for the order management and provisioning coordination team. Duties will include carrying out data entry, handling a central email inbox, updating project plans, database records, customer information and communicating tasks/orders/requests across the department. Responsibilities: • Monitoring and actioning a central mailbox with incoming queries and requests • Coordinating between delivery teams to schedule orders and change requests • Vetting requests to schedule an engineer’s time to ensure the correct information has been given • Assigning engineers to customer projects • Coordinating remote engineers time and keeping their schedules up to date • Ensuring that business partners have received confirmation of resource within SLAs • Dedicated management of out of hours requests • Handling partner concerns for resource and task closures • Building relationships with engineers and our internal customers • Raising customer orders on the Remedy system, and communicating details with customers • Generating monthly reports to trigger billing • Grant access for remote login to customer devices • Management of customer records and accurate communication with Order Desk • Collating order details and verifying user device names • Ensuring device accessibility for remote access and alarms monitoring • Solving issues with records seeding from background systems • Generate work in progress reports • Provide service delivery management input for customer review meetings • Working in an Agile environment Candidate Profile: The ideal candidate will have had some project coordination, office administration or office support experience. You can come from a variety of backgrounds however you experience, skills & attributes are likely to include some or all of the following: • Office support & administration skills • Administration, project coordination or sales support experience • Good proactive communication skills & excellent documentation drafting competences • Stakeholder & customer relationship management • Interested in working in a corporate office environment • Computer literate with the use of Microsoft Office (email, word, excel) • Previous use of database, reporting, CRM or workflow systems • Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable • Familiarity with Agile, ITIL or other similar methodologies is highly desirable @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Group 1 Volkswagen Lowestoft Service Advisor Apprenticeship
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience Promotion: Assisting with the sale of accessories and service plans Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training: Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Apprenticeship Standard Brand specific certifications Training Outcome: Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday, 0830 - 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Mon Motors Audi Bath Customer Service Advisor Apprenticeship
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: · Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. · Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. · Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. · Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: · Enthusiasm and willingness to learn · Teamwork · Strong communication · Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: · Level 2 Customer Service Practitioner Standard · Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers. Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730. Possibility of Saturday workings and/or shifts. Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience ....Read more...
Assistant Operations Manager
Assistant Operations Manager - Client Direct - City of London – Up to £52,000 per annum + bonus Exciting opportunity to work directly for a worldwide real estate company at an office situated near Leadenhall. The successful candidate will be required to provide efficient, professional business management and improvement support across the contract. This is a trophy building and would suit someone who is currently working as a Building Manager/Facilities Manager within a corporate environment. This building houses law firms and financial tenants, similar building experiences would be desired but not essential. Hours of Work:Monday - Friday 8:30am-5pmOffice based near Leadenhall (5 days per week) Permanent position Key Duties PeopleMaintain positive working relationships with occupier contacts ensuring a professional approach is always taken.Ensure a customer focused service is consistently provided to the occupiers through forward planning and good communication with all stakeholders.Maintain positive working relationships with all members of the property management team and contracted staff to achieve a collaborative approach in the day-to-day operations of the property.Ensure any communication received regarding the property services is dealt with in a timely and efficient manner.To carry out any other reasonable duties as requested from time to time by the Management team.FinancialMaintain proper records of expenditure and spending commitments, using appropriate technology provided.Support the service charge management processes, actively participating in the regular review of expenditure against forecasts, managing queries and providing written budgetary reports where instructed.Check and sign contractor invoices, making sure that works are complete to an acceptable standard and ensure invoices are processed in a timely manner.Assist in the tender and collation processes of service contractsSupport the management of soft service contracts including but not limited to cleaning, security, reception, mail room, landscaping, pest control and waste management services.Carry out regular inspections of the landlord services to ensure standards are being maintained by the wider team, reporting deficiencies observed and working with the wider team to address these.Manage small repairs and projects to ensure they are planned, coordinated, supervised and completed in a timely manner and to the agreed budget.Ensure the presentation of the property and front of house services are always of the highest order. Actively audit and make recommendations for continual improvement.Take a lead role in maintaining an online statutory compliance reporting system, coordinate upcoming inspections and the logistics of each visit in a timely manner.Maintain clear records of actions arising from statutory inspections and audits, record works undertaken to address these using the online compliance system. Provide regular reports on statutory compliance.Work closely with the management to coordinate training course bookings for all members of the team and communicate course details to delegates. Maintain an online training compliance system.Coordinate disruptive task communications ensuring occupiers receive clear, concise and timely notifications.Actively participate in the planning, implementation, monitoring and reporting of sustainability and corporate social responsibility initiatives.Actively support the corporate and marketing events for the property.PackageUp to £52,000 per annum (dependant on experience)25 days annual leave + bank holidaysEmployer Pension Contribution of 7.5%BUPA Private Medical and Dental – with family upgrade availableEAPHealth Assessments every 2 yearsLife Assurance – 4x times salaryIncome ProtectionCritical Illness InsuranceTravel InsuranceWill WritingAnnual Eyesight tests and flu vaccinationsEnhanced family leave paySponsorship for professional /educational studiesIndustry leading training schemeDiscounts and cash backs across retail, travel, entertainment etc.Essential requirementsMinimum of 4 years’ experience in a property or facilities management environment.Demonstrable supervisory responsibilities in past positions held.Experience in managing/supervising front of house services - security, cleaning, window cleaning, reception, etc.Plan and chair contractor performance reviews and tenant 1-1 meetingsExperience in managing financial processes including purchase orders and invoicing processes.An understanding of statutory compliance and risk management.An understanding of permit to work systems and processes.Able to complete own work under minimal management, use own initiative and make decisions as required.Experience in managing data systems and processes.Excellent computer literacy and advanced knowledge of Microsoft Office package.Effective communication skills, both verbal and written.Professional, presentable, articulate and confident.High level of time management and organisational skills.Pro-active and positive “can do” approach.Customer focused approach.Desirable A level qualification or an NVQ in a relevant subject.IOSH / BIFM qualification.Good understanding of contractor interfacing.Good understanding of Tenant/Landlord relationships.An understanding of building systems.Experience in managing small work projects.Is conscious of the importance of process.Please send your CV to Abbie at CBW Staffing Solutions'' ....Read more...