Restaurant Reservation and Yield Manager – Premium Hospitality GroupLocation: MaltaSalary: circa €40,000 annual basic + benefitsMy client is a top restaurant operator with premium lifestyle food and beverage outlets in the Mediterranean. They are currently undergoing an exciting phase of growth and development and are looking to bring in a dynamic and experienced Restaurant Reservations & Revenue specialist to join the Group. This role is pivotal in optimizing the reservation process, maximizing revenue, and ensuring a seamless guest experience.KEY RESPONSIBILITIES & DUTIESReservations Management:
Oversee the daily operations of the reservation system (multiple operations)Manage and optimize reservation policies and proceduresTrain and develop the team to provide exceptional guest service during the reservation processImplement strategies to increase reservation volume and occupancy ratesAnalyze reservation data to identify trends and opportunities for improvementEnsure maximization of the events reservations and private dining rooms.
Revenue Management:
Develop and implement revenue management strategies to maximize profitability.Monitor key performance indicators (KPIs)Work with the Restaurant Managers and Directors to ensure correct pricing and promotionsAnalyze historical data to forecast future demand and adjust capacity accordingly.
Guest Experience:
Ensure a seamless and personalized guest experience from reservation to departure.Collect all relevant information at booking stage to ensure 5* operations and serviceHandle guest inquiries and complaints promptly and professionally.Identify opportunities to enhance the guest experience and implement innovative solutions.
QUALIFICATIONS AND SKILLS:
Proven experience in a similar role within a high-end restaurant group.Must have experience in a high-end hospitality operation as a Reservations Manager / Reservation Supervisor or Food and Beverage Revenue ManagerRelevant experience using and managing online reservations systems (such as SevenRoom: OpenTable; Google Reservations; etc)Strong understanding of reservation systems and revenue management principles.Excellent customer service skills and communicationExcellent organizational and time management skills.Strong analytical and problem-solving abilities.Excellent communication and interpersonal skills.The ability to work well under pressure and in a busy environmentProficiency in Microsoft Office Suite and reservation software.Passion for the hospitality industry and a commitment to delivering exceptional service.English fluency (oral and written)
If you are interested in having a chat about this role, please forward updated CVs to Beatrice at COREcruitment / beatrice@corecruitment.com....Read more...
Responsibilities of a Hospitality Team Member at Origin Kensington:
Menu Knowledge:
Understand and explain all dishes, ingredients, and preparation methods to guests
Recommend dishes based on dietary requirements and preferences
Stay updated on seasonal changes to the menu and specials
Bar Knowledge:
Prepare and serve a variety of beverages, including cocktails, wines, and spirits
Provide recommendations based on guest preferences
Maintain cleanliness and organisation of the bar area
Barista Duties:
Prepare and serve high-quality coffees and teas, ensuring consistency
Operate and maintain coffee machines and equipment
Engage with guests to provide personalized service and recommendations
Guest Service:
Greet and seat guests warmly, ensuring an exceptional first impression
Take orders accurately and relay them to the kitchen efficiently
Ensure guest satisfaction by addressing concerns promptly and professionally
Table Service:
Deliver food and beverages to tables promptly and with care
Manage table settings, clearing, and resetting for a seamless dining experience
Upsell menu items and promotions to enhance the guest experience
Health and Safety:
Adhere to all food hygiene and safety standards
Report any maintenance or safety concerns to management
Team Collaboration:
Support colleagues in all areas of the restaurant during busy periods
Participate in team briefings and training sessions
This multifaceted role ensures a dynamic experience for both team members and guests, emphasizing the luxury standards of Origin Kensington
Training:Hospitality Team Member Level 2.
On-the-Job Training:
Work alongside experienced team members to gain practical skills in guest service, food and beverage operations, barista techniques, and bar service
Shadow senior colleagues to understand luxury service standards and day-to-day restaurant operations
Structured Learning Sessions:
Attend regular workshops and training sessions focused on hospitality fundamentals, including menu knowledge, communication skills, and health & safety protocols
Participate in barista training and cocktail-making workshops to develop technical expertise
Mentorship and Coaching:
Receive one-on-one guidance from mentors, including team leaders and managers
Regular feedback sessions to identify strengths and areas for improvement
Rotational Learning:
Experience different roles within the restaurant, such as front-of-house service, barista duties, and bar service, to build versatility.Learn kitchen operations to enhance understanding of menu items and preparation
E-Learning and Assignments:
Complete online modules and assignments to reinforce knowledge of customer service, food safety, and industry best practices
Workplace Projects:
Undertake practical tasks such as creating a drinks menu or leading a service section to apply learning in real scenarios
Assessments and Reviews:
Regular progress reviews with a designated trainer or assessor to track development
End-point assessment to demonstrate competency in all required areas
Training Outcome:After completing the Hospitality Team Member Level 2 Apprenticeship at the Royal Garden Hotel, you could pursue roles such as:
Restaurant Supervisor
Barista Specialist
Bartender/Mixologist
Guest Service Assistant
Events Coordinator
Front Office Assistant
Food and Beverage Manager
With further training, you can progress to senior positions like department manager or specialise in areas such as sommelier, catering manager, or hotel operations
Employer Description:The Royal Garden Hotel is a luxurious 5-star hotel located in Kensington, London, offering 396 fully refurbished bedrooms as of 2024. With stunning views of Kensington Palace and Gardens, the hotel is a prime destination for both leisure and business travelers, providing easy access to major London attractions like Hyde Park and the Royal Albert Hall.
The hotel offers world-class dining experiences, including the Origin of Kensington, a contemporary British restaurant that showcases the finest seasonal ingredients, and the stylish Piano Bar, where guests can enjoy live music and expertly crafted cocktails in a relaxed, sophisticated setting.
Renowned for its outstanding service and dedication to a personalised guest experience, the Royal Garden Hotel combines luxury with a welcoming, tailored approach. With elegant event spaces and a strong commitment to staff development, it is not only a sought-after destination for visitors but also an exceptional place to grow a career in hospitality.Working Hours :We are a hotel and work on a variety of shifts some starting 06:00 earliest start, 23:00 latest finish time, where you will work on a roster system after your trained in each area, exact working days and hours TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience....Read more...
