We are looking for a Junior Business & Customer Support Executive to join our growing team.This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step.What We Can OfferThis is an opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development.As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships.Why Re-com?We are a young, ambitious business where your contribution genuinely matters.We want people who are prepared to get involved, have ideas and take responsibility.If you are someone who works hard, wants to learn, cares about customers and takes pride in doing a good job, we'd like to hear from you.You don't need to have all the answers. You just need the right attitude and the desire to learn.You don't need experience in ITAD or refurbished IT. What matters most is your attitude, work ethic, willingness to learn and genuine interest in providing excellent customer support.You will work closely alongside our Customer Service Excellence Manager / Sales Account Manager, supporting customers and reseller partners while gaining experience across customer service, sales, ITAD operations, logistics and business development.The RoleThis is a varied role within a growing business. You will initially focus on customer support and administration, with the opportunity to take on more responsibility as your knowledge and confidence develop.Customer Service & Account Support- Manage day-to-day customer communications from point of order through to delivery.- Ensure customers receive a professional and positive experience every time.- Deal with customer queries and help resolve complaints quickly and effectively.- Build strong relationships with customers and key partners.- Support the development and implementation of our returns and warranty procedure.- Arrange logistics where required to support customers and the wider business.- Maintain accurate customer records and information.ITAD / Ex-Lease Operations- Support key partners through the ITAD process.- Liaise with clients to arrange equipment collections.- Book collections with the appropriate carrier.- Check collection paperwork and site scan logs.- Identify and report discrepancies to the relevant contacts.- Confirm receipt of consignments using our ERP system.- Monitor agreed SLAs and highlight potential issues.- Work closely with the operations team to ensure a smooth process from collection through to receipt.Sales & Reseller Support- Support the sales team with customer enquiries, quotes and product enquiries.- Respond to reseller questions and requests.- Help maintain accurate customer and prospect information.- Identify potential new reseller prospects and carry out basic research.- Support customer communications and marketing activity.- Develop an understanding of our refurbished IT products and reseller market.Business Development & SystemsAs a growing business, there will be plenty of opportunity to get involved and make a difference.- Help develop and maintain company processes and procedures.- Create and maintain process documents and work instructions.- Support our ISO processes and documentation.- Help develop and improve our ERP system.- Assist with the implementation of new processes.- Bring ideas that improve the customer experience and how we operate.- Help build and maintain the Re-com culture.What We're Looking ForYou will ideally have 1-2 years' experience in customer service, office administration, sales administration, retail, account support or a similar role.Experience in IT, ITAD or refurbished technology would be useful but is not essential.More important to us are your personal qualities:- Strong work ethic - you take pride in your work and get involved.- Willingness to learn - you are curious, ask questions and want to develop.- Customer focused - you genuinely enjoy helping people and providing a great service.- Attention to detail - you understand the importance of accuracy.- Good basic IT skills - comfortable using computers, email, Microsoft Office and Excel and willing to learn new systems.- Good communication skills - confident dealing with customers and colleagues by phone and email.- Organised - able to manage multiple tasks and follow processes.- Proactive - you don't always need to be told what needs doing.- Team player - willing to support colleagues and contribute to the wider business. ....Read more...
We are looking for a Junior Business & Customer Support Executive to join our growing team.This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step.What We Can OfferThis is an opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development.As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships.Why Re-com?We are a young, ambitious business where your contribution genuinely matters.We want people who are prepared to get involved, have ideas and take responsibility.If you are someone who works hard, wants to learn, cares about customers and takes pride in doing a good job, we'd like to hear from you.You don't need to have all the answers. You just need the right attitude and the desire to learn.You don't need experience in ITAD or refurbished IT. What matters most is your attitude, work ethic, willingness to learn and genuine interest in providing excellent customer support.You will work closely alongside our Customer Service Excellence Manager / Sales Account Manager, supporting customers and reseller partners while gaining experience across customer service, sales, ITAD operations, logistics and business development.The RoleThis is a varied role within a growing business. You will initially focus on customer support and administration, with the opportunity to take on more responsibility as your knowledge and confidence develop.Customer Service & Account Support- Manage day-to-day customer communications from point of order through to delivery.- Ensure customers receive a professional and positive experience every time.- Deal with customer queries and help resolve complaints quickly and effectively.- Build strong relationships with customers and key partners.- Support the development and implementation of our returns and warranty procedure.- Arrange logistics where required to support customers and the wider business.- Maintain accurate customer records and information.ITAD / Ex-Lease Operations- Support key partners through the ITAD process.- Liaise with clients to arrange equipment collections.- Book collections with the appropriate carrier.- Check collection paperwork and site scan logs.- Identify and report discrepancies to the relevant contacts.- Confirm receipt of consignments using our ERP system.- Monitor agreed SLAs and highlight potential issues.- Work closely with the operations team to ensure a smooth process from collection through to receipt.Sales & Reseller Support- Support the sales team with customer enquiries, quotes and product enquiries.- Respond to reseller questions and requests.- Help maintain accurate customer and prospect information.- Identify potential new reseller prospects and carry out basic research.- Support customer communications and marketing activity.- Develop an understanding of our refurbished IT products and reseller market.Business Development & SystemsAs a growing business, there will be plenty of opportunity to get involved and make a difference.- Help develop and maintain company processes and procedures.- Create and maintain process documents and work instructions.- Support our ISO processes and documentation.- Help develop and improve our ERP system.- Assist with the implementation of new processes.- Bring ideas that improve the customer experience and how we operate.- Help build and maintain the Re-com culture.What We're Looking ForYou will ideally have 1-2 years' experience in customer service, office administration, sales administration, retail, account support or a similar role.Experience in IT, ITAD or refurbished technology would be useful but is not essential.More important to us are your personal qualities:- Strong work ethic - you take pride in your work and get involved.- Willingness to learn - you are curious, ask questions and want to develop.- Customer focused - you genuinely enjoy helping people and providing a great service.- Attention to detail - you understand the importance of accuracy.- Good basic IT skills - comfortable using computers, email, Microsoft Office and Excel and willing to learn new systems.- Good communication skills - confident dealing with customers and colleagues by phone and email.- Organised - able to manage multiple tasks and follow processes.- Proactive - you don't always need to be told what needs doing.- Team player - willing to support colleagues and contribute to the wider business. ....Read more...
Regional Sales Account Manager – EMEA
£50,000 Basic + Commission (OTE £70,000–£80,000) | Guildford | International Travel
Are you an experienced international sales professional with a strong track record of managing export markets and driving growth across EMEA?
We're recruiting on behalf of a global manufacturer of innovative industrial technology, looking for a commercially driven Regional Sales Account Manager to develop distributor networks, grow strategic accounts and expand business across Europe, the Middle East and India.
This is an excellent opportunity to join a market-leading business with an established global customer base, where you'll have genuine autonomy to shape your territory and influence international growth.
What you'll be doing:
Managing and developing sales across EMEA territories.
Building strong relationships with distributors, resellers and key accounts.
Identifying new business opportunities and delivering sustainable sales growth.
Managing forecasts, pipeline and CRM activity.
Representing the business at customer meetings, trade shows and international events.
What we're looking for:
Proven experience in export or international sales within an engineering, industrial or manufacturing environment.
Experience managing distributors, channel partners or reseller networks.
Strong commercial acumen with the ability to develop long-term customer relationships.
Comfortable travelling internationally (up to 50%).
A second European language is highly desirable, particularly German, although French, Spanish, Italian or Dutch would also be advantageous.
Package:
£50,000 basic salary
Realistic OTE of £70,000–£80,000
7% employer pension contribution
Private medical insurance
Car salary sacrifice scheme
Free parking and EV charging
Long-term career progression within a growing international business.
If you're looking for an international sales role where you can make a real impact and enjoy regular overseas travel, we'd love to hear from you.....Read more...
The role encompasses a wide variety of tasks. Responsibilities will evolve as your competence and confidence grow, with increasing ownership and complexity over the 18-month programme.
Business Administration & Secretarial Support
Manage all incoming and outgoing correspondence (email, post, client portals), drafting professional responses and ensuring timely escalation or resolution.
Maintain accurate, well-organised electronic and physical filing systems, document version control, and central knowledge repositories (SharePoint/OneDrive).
Coordinate travel, accommodation, and logistics for directors and team members attending client meetings, training events (e.g. ServiceNow Knowledge), and business development activities.
Provide comprehensive personal assistant support to the Managing Director and Director of Operations: diary management, meeting scheduling, agenda preparation, and prioritisation of commitments.
Finance & Commercial Administration
Prepare, format, and issue client invoices and statements in line with signed contracts, billing schedules, and company procedures.
Receive, log, and process supplier invoices and expense claims; maintain the purchase ledger and support timely payments.
Monitor aged debt, professionally chase outstanding payments, and contribute to cashflow and management reporting.
Assist with basic business finance management: budget tracking, forecast inputs, credit card reconciliations, and preparation of monthly financial packs for directors.
Support payroll and pension administration processes as the team expands.
Contracts, Compliance & Governance
Draft, format, and issue contracts, Statements of Work (SoWs), NDAs, and variation orders using approved templates; coordinate internal review and approval workflows.
Maintain the central contract register, insurance certificates, compliance trackers, and supplier/client due-diligence records.
Conduct compliance and pre-engagement checks; support maintenance of company registers and statutory filings (under supervision).
Uphold strict confidentiality, data protection (UK GDPR), and information security standards — particularly important when handling public sector client data.
Assist with policy reviews, process documentation, and implementation of improvements aligned to BOX3’s business continuity and governance frameworks.
Meetings, Projects & Stakeholder Coordination
Organise, attend, and produce accurate, professional minutes and action logs for internal and client meetings; proactively chase actions to completion.
Support business development and bid activity: formatting proposals and responses, collating CVs and compliance evidence, coordinating submissions, and maintaining bid trackers.
Provide light-touch project coordination support: timesheet collection, milestone tracking, and basic RAID log maintenance (as competence develops).
Help organise company events, team away-days, and client hospitality.
General Business Support & Continuous Improvement
Act as a central point of contact for routine operational queries from directors, contractors, and external parties.
Identify and propose process improvements to increase efficiency, reduce errors, or enhance the candidate/apprentice experience.
Fully engage with the apprenticeship programme: complete all off-the-job learning, build a high-quality portfolio, participate in progress reviews, and prepare thoroughly for End Point Assessment (EPA).
Undertake any other reasonable duties required to support the smooth operation and growth of BOX3 LTD.
Training:You will be working towards a level 3 business administration apprenticeship.
You will attend training one day a week.
Training centre is located at CDC Centre, Cricket Inn Road, Manor Lane, Sheffield, S2 1TR.Training Outcome:Successful completion of the apprenticeship opens clear progression routes within BOX3 LTD’s Business Operations, Finance, and Project Management practices.
With our ambitious growth plans (dedicated Sheffield office, team expansion to 5–8+ staff, telecom reseller development, and regional/offshore capability), there will be tangible opportunities to move into permanent roles such as:
Business Administrator / Operations Coordinator
Finance Assistant / Commercial Administrator
Project Coordinator / Bid Support Specialist
Executive Assistant to Directors (as the business scales)
We are committed to developing our people internally. Many of our future leaders and specialists will come from apprenticeship and early-career routes. Salary upon successful completion and transition to a permanent role is targeted at £25,000 per annum (subject to role, performance, and market conditions), with ongoing annual salary reviews and access to the company bonus scheme.Employer Description:BOX3 is a UK-owned, truly independent consultancy. Our founders bring over 50 years of accumulated experience delivering transformation across Central Government, Law Enforcement, Health, and National SecurityWorking Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
