Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods, developing the skills and confidence required to operate as a fully effective first line analyst.
Gaining exposure to selected second line support activities as part of the apprenticeship, working alongside colleagues to develop an understanding of the full scope of IT Service Desk support.
Ensure all user interactions are accurately recorded within the IT Service Management (ITSM) tool, maintaining complete and precise ticket documentation. Capture every contact and action taken, enabling effective handovers, consistent service delivery, and full visibility of previous activity.
Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues.
Utilising skills, experience, and documented knowledge to provide solutions to users for the majority of reported issues.
Accurately triage more complex or time-consuming issues to other support teams, by building a thorough understanding of our services and support teams.
Developing a broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues.
Participating in ITIL-based Incident and Problem Management in line with documented processes.
Updating the Status Page for system outages to keep the wider University informed and sharing updates in the collaboration channel.
Being an advocate for our users proactively escalating issues where IT support is not meeting expected service levels to help ensure timely resolution and the delivery of excellent customer service.
Contributing to the creation and maintenance of knowledge base articles, ensuring documentation is easy to follow, written in plain English and tailored to the correct audience.
Any other duties that may reasonably be required in line with your position within IT Services or to help deliver excellent customer service.
Supports equality and values diversity, moderates own behaviour to avoid unfair discriminatory impact or bias on others.
Training Outcome:
Technical Support Analyst
Desktop Support Specialist
Team Leader
Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Usually Monday - FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
What you’ll be doing: As an apprentice, you’ll build real‑world skills, gain practical knowledge, and work closely with experienced colleagues who will support your development throughout the programme.
Data & Insights - Dive into real data! You’ll collect, clean, analyse, and visualise information to help shape big strategic decisions and track how the business is performing
Spotting Opportunities & Risks - Use both data and judgement to help assess new opportunities and potential risks; playing a part in shaping the future direction of Thames Water
Supporting Delivery - Help build and maintain implementation plans, track progress against key milestones, and make sure strategic projects stay on course
Trend & Market Research - Explore industry trends, new technologies, and broader societal changes - and assess how they could impact our long‑term strategy
Governance & Assurance - Produce accurate reports and contribute to data‑led assurance to support strong governance and risk management
Collaboration & Ways of Working - Work closely with the Strategy team to embed data‑driven thinking into planning, goal‑setting, and decision‑making
You’ll also take part in strategy communities of practice to share ideas and learn from others
Training:
Knowledge, skills and behaviours as set out in the Level 4 Data Analyst standard
Earn EPAO: CABWI qualification
You’ll study with Firebrand through blended online learning and short residential blocks at their Wyboston Lakes centre (accommodation included)
Training Outcome:
Permanent role with a 16–18 month structured programme
Employer Description:Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to comeWorking Hours :Hours: 36 hours a week across four working days plus one off-the-job training day, Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Fibre As Built & QS Engineer
Network Planning & GIS
UK wide – work from home – full remote working
@mecscomms is currently recruiting for a Contract Fibre As-built & QS Engineer to work for a global telecoms carrier and network service provider to update and maintain secure customer connectivity and fibre solutions for complex customer orders. If you possess experience as a Fibre Planner or GIS Fibre Network Analyst within a telecoms GIS environment, I'm keen to hear from you.
Position: Contract Fibre As-built & QS Engineer, Provisioning, Provide, Design & Build
Location: UK wide– work from home – fully remote working
Duration: 12 months +
Hours: Monday - Friday 9.00 - 17.30
Start date: ASAP
Gross Rate: £25.00 per hour
Status: Inside IR35
Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential
Environment:
Telco, Telecoms, Carrier, Internet, Service Provider, ISP, Operator, Network, Fibre, Fiber Inventory, Access, As-built, QS, Quality, Planner, Graduate, Planning, Capacity, Engineer, Civils, Access Network, FTTP, FTTH, FTTC, SDH, DWDM, Transmission, Technician, GIS, Microstation, Autodesk, ArcGIS, Arc GIS, Smallworld PNI, Gcomms, Design, Implementation, Build, HLD, LLD
Key Activity:
• Data Capture of HLD, LLD
• As-built validation and approval
• Manage Fibre Inventory
• Fibre As build
• Smallworld PNI data updates
• QS Engineer
• Customer Order Validation & Management
• GIS & Civils
• Fibre Network Analyst
• Process management
• Governance & Control
Overview:
Opportunity to join an ever expanding, global telco service provider who is now in need of a telecoms fibre and GIS professional. We are looking for a contract As-built and QS Engineer within the fibre planning and build department.
The Fibre As-built & QS Engineer will take ownership of updating and maintaining fibre solutions for customer connectivity services, liaising with various departments and 3rd party suppliers to manage the delivery of the as-built designs.
The role will update, validate and maintain fibre solutions within inventory systems to support secure customer connectivity, ensuring accurate as-built capture, validation and governance of fibre network data in line with internal standards and SLA-driven KPIs.
Responsibilities:
Working within the Fibre planning and build department the Fibre As-built & QS Engineer will be involved with:
• Interact with Design & Build teams to capture HLD, LLD and as-built data for secure customer orders
• Validate as-built packs submitted by the supply chain to ensure compliance with internal standards and process requirements
• Utilise & research existing databases, files, and records for purposes of network design, fibre optimisation, and relocation of fibre facilities
• Update and maintain fibre inventory in Smallworld PNI in line with approved as-built documentation
• Ensure all internal documentation systems and databases are updated in accordance with as-built governance processes
• Validate requested and allocated fibres within internal tie cables for secure customer provisioning
• Process and validate measure applications, cross-checking against as-built submissions
• Process requests for network, site and new build surveys, completing and issuing supporting documentation and liaising with survey contractors
• Provide design schematics of fibre path to be performed for fibre projects, relocation of existing fibre facilities, and restoration of existing traffic
• Raise structured queries with supply chain partners where as-built packs or measure submissions lack required data
• Issue pay certificates in line with SLA timelines and coordinate with Delivery Managers and Project Managers
• Engage and coordinate with internal and external stakeholders to resolve technical queries and ensure delivery support
• Maintain inventory quality standards exceeding defined accuracy thresholds
Candidate Profile:
We will consider candidate form a variety of backgrounds, as training will be provided. You should however have some basic telecoms and GIS experience. Your skills & attributes are likely to include some or all of the following:
• Basic understanding of telecom
• Experience working within a carrier, operator or service provider environment
• Exposure to fibre planning, engineering, operations or network build environments
• Knowledge of fibre as-built, planning or network infrastructures
• Use of GIS Applications (ArcGIS, Microstation, Autodesk, Smallworld PNI) etc.
• Experience in fibre as-built validation and inventory management
• Strong understanding of telecoms fibre infrastructure and network design (HLD/LLD)
• GIS data entry & data validation
• GIS data preparation & data management
• Experience working with supply chain partners and QS processes
• Microsoft Excel
• Analytical & attention to detail skills
• Documentation and presentation skills
• It is essential for the successful individual to consent to BPSS (Basic Check) and SC level security clearance checks.
If any candidates have some exposure to a telecoms carrier, operator or similar environment within a fibre planning, engineering, operations or similar department then that would be highly desirable.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
There is something uniquely compelling about joining an investment team where your ideas can directly influence performance from day one, and this Junior Portfolio Manager role offers exactly that. This opportunity is with a specialist London based investment firm focused on a global long/short equity strategy for professional investors. The team is known for delivering strong net returns since 2015, particularly during periods of market stress, and has built a reputation for disciplined research, innovative tools, and a best in class “quantamental” approach that blends proprietary technology with deep fundamental insight. In this Junior Portfolio Manager position, you will play a central role across the full investment lifecycle, from generating tradeable ideas to supporting portfolio construction and applying risk management techniques. This is a collaborative, entrepreneurial environment where your work will be visible and meaningful as the team expands its product range and prepares for the launch of a Cayman fund. Salary: £50,000 to £100,000 depending on experience Here's what you'll be doing:Working as a Junior Portfolio Manager on a diversified global long/short equity portfolio across multiple regions.Contributing to bottom up stock research, screening, and tradeable idea generation.Supporting portfolio construction through position sizing, entry and exit planning, and maintaining balance across 20 to 40 liquid positions.Executing trades efficiently across global markets while ensuring best practice and operational accuracy.Applying structured risk management using exposure limits, stop losses, and asymmetric risk reward principles.Using proprietary analytical systems for screening, monitoring and ongoing assessment of positions and portfolio level risk.Collaborating with senior investors to refine investment theses and respond quickly to new information or macroeconomic developments.Supporting the launch and ongoing management of the new Cayman fund, contributing to both investment and operational processes.Here are the skills you'll need:2 to 3 years of experience as a long/short equity portfolio manager, or 2 to 10 years as an equity analyst or trader with measurable results.Experience as a proprietary trader or running a personal account strategy with verifiable performance will also be considered.Strong analytical ability and a detailed understanding of global equity markets, sector dynamics and macro themes.Ability to build portfolios that balance attractive returns with disciplined drawdown control.Comfortable executing trades and open to obtaining additional regulatory qualifications if required.Ideally experienced in short selling and managing both long and short books.A flexible investment mindset that draws on multiple styles, including value, momentum, fundamental and technical frameworks.Confident decision making combined with rigorous risk discipline and the ability to adapt quickly when market conditions change.A motivated, curious and hands on approach, with a commitment to becoming best in class in at least one area of investment expertise.Work permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Be part of a high performing investment team with a strong long term track record.Work in a collaborative environment where your contributions as a Junior Portfolio Manager directly influence portfolio performance.Competitive compensation structure with performance related incentives.Direct exposure to experienced investors, leading allocators and the opportunity to build a visible personal track record.Take part in the development and future scaling of a Cayman fund and further product launches.Building a career as a Junior Portfolio Manager in long/short equities provides a rare combination of analytical challenge, market impact and long term progression. It offers the chance to develop a robust investment process, refine risk management capability and ultimately build a track record that can open doors across hedge funds, asset managers and family offices.....Read more...
