As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
- Actively approach your customers, engaging with them naturally
- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
- Actively promote company services such as finance, trade and installations to fulfil the customer project needs
- Create accurate designs that delight customers and turn enquiries into sales
- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
- Ensure all types of customer communications are dealt with professionally
- Encourage customer feedback share it with Managers and use it to improve service
Installations -
- Sign up company installers and support them to give the best service to our customers
- Using company systems to process the customers project from end to end for both supply and installation-based customers
- Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
- Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
- Take personal responsibility for operating in a safe and legally compliant way
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £13.28 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and EnglishTraining Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :36.75 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer
Actively approach your customers, engaging with them naturally
Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
Actively promote company services such as finance, trade and installations to fulfil the customer project needs
Create accurate designs that delight customers and turn enquiries into sales
Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
Ensure all types of customer communications are dealt with professionally
Encourage customer feedback share it with Managers and use it to improve service
Installations
Sign up company installers and support them to give the best service to our customers
Using company systems to process the customers project from end to end for both supply and installation-based customers
Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures
Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
Take personal responsibility for operating in a safe and legally compliant way
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £13.28 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.Training:
Customer Service Practitioner Apprenticeship level 2, including Functional Skills in Maths and English.
Training Outcome:
Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :16 hours per week, on a shift pattern basis, Monday - Sunday 7:00am - 10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
CORE is growing and we are looking to speak with amazing recruiters looking to take the next step in their career. If you’ve got the experience and love connecting people with great opportunities, we’d love to hear from you. Join the team and be a part of something brilliant !What’s in it for you, on top of your base salary?
Uncapped individual commissionAdditional group commission based on the companies’ performanceHoliday entitlement increasing YoYAdditional days holiday for your birthday2 yearly "Duvet days" (after a year of service)2 weeks working fully remotely from anywhere in the worldHybrid workingPet friendly offices
Here’s what we’d like from you!
Previous proven experience in sales, business development, account management or a senior hospitality management role.Previous agency recruitment experience is preferred, particularly from the hospitality, retail, or service sectorsExperience in actively developing new business leads, negotiating contracts, and developing recruitment solutions to match client needsComfortable at leading established accounts, working with clients to support their needsBe able to handle and manage a large existing database as well as a high volume of incoming inquiries and applications
Who is COREcruitment ? We are CORE. We are the hospitality talent experts. We’re passionate about people and the hospitality and service sectors. We’re a different kind of placement agency, putting relationships at the forefront of our processes and committed to accelerating ambitions for both our clients and candidates. It’s a fast-paced, fun, and non-corporate vibe at CORE. We’re dedicated to building a dynamic, engaging, and inclusive workplace. We value individuality and reward hard work. We’re worldwide. With offices in key locations in Europe, North America, Africa and The Middle East, we find and place talent in these locations and the rest of the world. Our team. You can benefit from being surrounded by industry experts who love what they do. Loyal and hugely knowledgeable consultants who truly are the CORE of our business.CommunityIt’s important to us that we have talent from different backgrounds and lived experiences at CORE. We are aspiring to be an organisation that is representative of the world we live in, and we invite diversity in the hope to provide a safe and comfortable space where our people can fully express themselves and contribute to our communityIf you are keen to discuss the details further, please apply today or send your CV to Rose@corecruitment.com....Read more...
