An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers
You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
Your customer interactions may cover a wide range of situations and can include: face-to-face, telephone, post, email, text and social media
Training:
You will not need to attend college campuses to complete this apprenticeship
Training Outcome:
To progress within the business to a full-time position or to a higher level apprenticeship
Employer Description:NSDT is a voluntary organisation and registered charity managed by local people for local people. Originally set up in 1988 to provide housing regeneration in North Smethwick, our focus now includes economic and social regeneration where we aim to make a real and positive contribution to the lives of people in North Smethwick.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Resident Communication: Establish and maintain open channels of communication with residents, informing them about project timelines, potential disruptions, and progress updates
Information Distribution: Prepare and distribute newsletters, notices, and other informative materials to keep residents informed
Issue Resolution: Act as the first point of contact for resident concerns, resolving issues promptly or escalating them when necessary
Progress Monitoring: Assist in tracking on-site progress and relay necessary information to residents
Event Coordination: Organise and participate in resident meetings, open days, and consultation events to foster community engagement
Impact Assessment: Monitor the effects of construction activities on the community, ensuring residents are aware of factors such as noise, dust, or road closures
Collaborative Efforts: Work closely with construction teams, site managers, and health & safety officers to prioritise and address resident needs
Record Maintenance: Keep accurate records of all resident communications, including emails, letters, and meeting minutes
Administrative Support: Perform administrative tasks such as report writing and document management
Any other reasonable management request as agreed with Senior RLO / RLO Manager
Training:
Level 3 Business Administrator Apprenticeship Standard
Your training will include in-depth knowledge, skills and behaviours
All training takes place at work during your working hours, not at home
Functional skills in English and maths if required
Training Outcome:
Completion of this programme will lead to eligibility to development onto further training programmes such as Level 3 Team Leader/Supervisor
Employer Description:At Equans, we deliver essential services across energy, regeneration, and facilities management, helping communities transition to a sustainable future. We’re committed to developing early careers through structured apprenticeship pathways that provide hands-on experience and long-term growth opportunities.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Industry Interest....Read more...
Deal with customers in a pleasant and effective manner
Work effectively within internal and external networks
Contribute to the effective running of the area
Work effectively as part of a team and contribute to the overall team
Provide support for a range of Business Development activities
Use a range of office equipment, making the best use of all available technology
Prepare documents and maintain records using the full range of Microsoft Office
Maintain manual filing systems as appropriate
Answer telephone/s, take accurate messages and forward in a timely manner
To follow all college policies and procedures
To be responsible for self-development in line with the college’s strategic aims
To carry out any other duties which may arise, which are commensurate with the post and the Conditions of Service.Training:
The apprentice will receive training from a workplace mentor and a vocationally competent assessor towards the Business Administrator Level 3 Apprenticeship Standard
In addition, they will complete Functional Skills level 2 in maths and English as part of the apprenticeship, unless evidence of exemption can be provided
In addition, along with all college employees, they will undertake continuing professional development activities throughout the year, which will include mandatory training such as Health and Safety, Keeping Children Safe in Education, Safeguarding and Prevent. They will also attend the whole college Staff Development and Staff Welfare days
Training Outcome:
Completion of this apprenticeship may lead to other more senior administrative posts or a position within the Business Development team in this college or elsewhere
Employer Description:Cheshire College South & West is a dynamic, high quality and financially robust College, offering exciting opportunities for its 600 staff, 12,000 students and 1,800 Apprentices, who all have access to the contemporary environments at our modern campuses in Crewe, Ellesmere Port and Chester. The College is a key driver in the regeneration of the region, providing innovative approaches to teaching and vocational learning and an exceptional workplace. Staff will receive a range of benefits, proven by our commitment to the Investors in People standard.Working Hours :Monday - Thursday, 8.30am - 5.00pm. Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
We are seeking an experienced Land Referencing Manager to play a key role in delivering statutory land referencing services for our land and property consultancy client across major infrastructure, energy, utilities and regeneration projects. This role combines hands-on technical delivery with quality assurance, mentoring and team leadership, while also supporting the implementation and use of an internal digital land referencing platform. You will work closely with multidisciplinary project teams and clients to ensure land referencing outputs are accurate, compliant and delivered to a high standard. Key Responsibilities Lead and support land referencing activities across statutory schemes including CPO, DCO, TWAO and GVD projectsUndertake ownership identification, title analysis and interests reconciliationPrepare and review Books of Reference, land plans, schedules and statutory documentationEnsure consistency between GIS datasets, plans and written schedulesSupport quality assurance processes, peer review and audit readinessProvide technical support and mentoring to junior land referencersLiaise with surveyors, land agents, legal teams and project stakeholders to resolve complex land matters About You You will have extensive experience in land referencing, ideally gained on statutory infrastructure or major development schemes. You will also bring:Strong knowledge of planning and compulsory purchase legislationExperience working with DCO, TWAO and GVD processesFamiliarity with GIS-supported land referencing workflowsExperience preparing statutory documentation such as Books of Reference and land schedules The following experience would also be beneficial:Knowledge of digital delivery platforms or data-led quality assurance processesExperience contributing to system improvements or process optimisation initiativesStrong commercial awareness and understanding of project delivery environments You will also have experience mentoring or supporting the development of junior team members, alongside a collaborative and client-focused approach. Interested? If you feel you have the relevant skills and experience, we would be pleased to hear from you. We also encourage applications from candidates who may not meet every requirement but believe they have the potential to succeed in the role. About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive, and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world.....Read more...
As a member of the Centres team, you will portray a professional image of SOAR and the Centres Team, ensuring the buildings and facilities run smoothly. The role will include some key tasks, with the opportunity to take on more responsibility as you develop into the role:
Reception:
Meet and greet visitors, tenants and building users in a welcoming and professional manner, whilst being sensitive to their needs and requirements
Take phone calls and enquiries both internally and externally
Reception services, such as printing, scanning and photocopying for tenants and the public, logging chargeable services and taking payments
Keep communal and public areas tidy and welcoming
Centre Co-ordination & Admin:
Assist with opening up and locking up if required
Assist with data input including room bookings, issues & action logs, contact details etc.
Assist with maintaining tenant and building information, by way of scanning and filing of records
Team Working:
To work flexibly across sites - The Centres team operates a rota, ensuring that we have cover for all Centres as required
Communicate closely with team members i.e. handovers and shared tasks and the wider SOAR team
To take part in regular team meetings to discuss performance and other related issues
Compliance:
Assist with Health & Safety procedures e.g. routine workplace inspections, fire alarm testing & evacuation drills
To develop an understanding of SOAR policies and procedures, including confidentiality, equality & diversity, safeguarding, lone working, information governance (GDPR) and health & safety
To ensure SOAR records and information are kept confidential at all times and stored securely
Self-Management & Development:
Work towards agreed targets with support from peers and managers
To participate in supervisions and appraisal process
Develop cultural awareness and have regard for Equality and Diversity
This is not a final and complete statement of the duties attached to this post, which may be amended from time to time in accordance with the changing needs of SOAR. We will work with the post-holder to phase in duties and training as they develop into the role.
The job description forms part of the contract of employment.Training:Business Administrator Level 3.
Training will take a blended approach of online sessions & site visits. There will also be monthly classroom sessions scheduled at Sheffield College's Pennine Five Campus in Sheffield City Centre.Training Outcome:Opportunities for further growth beyond the apprenticeship.Employer Description:SOAR is an award-winning regeneration charity in North Sheffield which provides a number of services for the community including health, buildings management and support into employmentWorking Hours :37 hours per week (4-days per week with 1-day allocated to training/college), exact working days and hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience....Read more...
