An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers
You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
Your customer interactions may cover a wide range of situations and can include: face-to-face, telephone, post, email, text and social media
Training:
You will not need to attend college campuses to complete this apprenticeship
Training Outcome:
To progress within the business to a full-time position or to a higher level apprenticeship
Employer Description:NSDT is a voluntary organisation and registered charity managed by local people for local people. Originally set up in 1988 to provide housing regeneration in North Smethwick, our focus now includes economic and social regeneration where we aim to make a real and positive contribution to the lives of people in North Smethwick.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Fundraising Officer Full Time | Permanent | 11-month annualised contract | 5 days out of 7 On-site | Rotherham Salary £27,000 pro rata Drive Fundraising for a Landmark Heritage Project We are partnering with a high-profile charitable trust leading one of the UK’s most ambitious and complex heritage regeneration projects. With significant growth plans over the next decade, fundraising sits at the heart of the organisation’s future. This is a unique opportunity for an experienced Fundraising Officer to play a key role in delivering impactful campaigns, building meaningful relationships, and supporting income generation.The Role This is a hands-on position where you will take ownership of operational fundraising activity, delivering events, campaigns and initiatives both on and off site.You will work closely with senior leadership, volunteers and cross-functional teams to deliver a dynamic fundraising programme, while building strong, lasting relationships with supporters and partners.Key Responsibilities
Deliver an annual fundraising plan, support income generation in line with agreed targets.Plan and deliver a programme of events and campaigns (including large-scale and community initiatives).Build and nurture relationships with supporters, donors, volunteers and partners.Collaborate across teams to identify and develop fundraising opportunities.Monitor and review fundraising activity to ensure continued effectiveness and impact.
About You
Experience in a fundraising role, ideally within a target-driven environment.A confident relationship-builder, comfortable engaging with a wide range of stakeholders.Well-organised, with the ability to manage multiple projects and priorities.Proactive and adaptable, with a positive, solutions-focused approach.A strong communicator, able to clearly and authentically represent a cause and inspire support.
Why Apply?
Be part of a nationally significant regeneration project with long-term impact.Join at a time of growth and investment in fundraising activity.Opportunity to shape campaigns, build partnerships and see the direct impact of your work.Work within a collaborative, supportive and purpose-driven team environment.
Additional Information
Flexibility required, including evenings, weekends and Bank Holidays.This is a visible role requiring adaptability, organisation and a collaborative approach.
Apply Now If you are an interested in using your fundraising experience to support a high-profile and meaningful project, we would love to hear from you. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Development Manager Full Time | Permanent | 11-month annualised contract | 5 days out of 7| Rotherham Salary £40,000 Pro Rata A Unique Opportunity to Shape the Future of a Landmark Heritage ProjectWe are working in partnership with an ambitious charitable trust responsible for the regeneration of one of the UK’s most significant historic estates.This is a rare opportunity for an experienced Development Manager to play a pivotal role in shaping the future of a nationally important heritage site. You will lead the development and delivery of an ambitious fundraising strategy, driving income growth, building high-value partnerships, and supporting the long-term sustainability of this landmark project. The RoleWe are looking for a dynamic and strategic Development Manager to lead and deliver an ambitious fundraising and income generation strategy.Working closely with the CEO and senior leadership team, you will play a key role in growing and diversifying income streams, strengthening relationships with existing supporters, and building new partnerships across corporate, public and philanthropic sectors.This is a highly visible and impactful role, requiring a confident relationship-builder who can translate opportunities into meaningful, sustainable income. Key Responsibilities
Develop and deliver a strategic fundraising and income growth plan, including forecasting and campaign development.Build and manage relationships with donors, corporate partners and high-net-worth individuals.Identify and secure new income streams through partnerships, events, sponsorship and campaigns.Lead and deliver fundraising initiatives across multiple channels, ensuring strong engagement and return.Collaborate across the organisation to embed fundraising, while managing budgets, reporting and CRM activity.
About You
Proven experience in fundraising, partnerships or income generation, ideally within the third sector.Strong track record of building and managing stakeholder and donor relationships.Commercially and strategically minded, with the ability to identify and develop new opportunities.Confident communicator, able to influence, present and engage at all levels.Highly organised, proactive and collaborative, with the ability to manage multiple priorities and drive results.
Why Apply?
Be part of a high-profile, large-scale heritage regeneration project.Play a key role in shaping the long-term sustainability of a nationally significant site.Work within a passionate, collaborative and purpose-driven team.Opportunity to build meaningful partnerships and create lasting impact.
Additional Information
Flexibility is needed, including evenings, weekends and Bank Holidays.Strong IT skills and experience with CRM systems (e.g. Salesforce) are advantageous.Candidates should show how they meet the essential criteria within their application.
Apply NowIf you are an ambitious and driven professional with a passion for building relationships and creating impact, we would love to hear from you. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
You will gain hands-on experience in designing mechanical and electrical systems for a variety of projects, from urban regeneration to commercial, leisure, and educational facilities. You will utilise state-of-the-art BIM technology to create innovative and energy-efficient solutions, aligning with the latest industry standards and sustainability practices.
As an apprentice, you will work alongside experienced engineers to design heating, ventilation, air conditioning, and plumbing systems, while considering factors such as energy efficiency, occupant comfort, and environmental impact. Training:
Bristol, UWE- Day Release
Training Outcome:
Mechanical/Electrical Engineer
Employer Description:The Stantec community unites more than 34,000 employees working in over 450 locations across 6 continents. We have been working with our clients and communities in the UK for over 150 years. We plan, design, deliver and manage the development and infrastructure needed to support the creation of sustainable, healthy and prosperous communities.
Our teams provide effective and relevant solutions, translating our clients’ vision into valued consents, deliverable plans for projects and programmes, and efficient designs for delivery, based on technical excellence and deep market insights. We deal with today’s challenges, but also keep a fairer, better tomorrow in sight, looking at how we deliver clean growth, support radical changes in our economy and meet the needs of future communities.
Building an inspired, inclusive work environment that attracts, supports, and develops world-class talent is a crucial key to our success. If you are excited by this role but worry that your experience doesn’t exactly align, we encourage you to apply.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,Problem solving skills,Team working....Read more...
As a Digital Service Engineer based in our West Midlands office, you will be the first point of contact for customers and clients, supporting them through a wide range of digital channels. You will help them access services, coach them on using digital systems, and diagnose and resolve problems they encounter with digital tools and platforms. This is a hands-on, customer-facing role that sits at the heart of our digital service delivery.
A typical day in the job:
Customer Support: Act as the first point of contact for clients, providing prompt and effective support through digital channels, telephone and face to face.
Diagnosing & Resolving Issues: Determine the root cause of technical problems and take appropriate action to resolve them, advising on related hardware and software where needed.
Coaching & Guiding Users: Support and coach users in their use of digital systems, explaining technical concepts clearly in plain language suited to the audience.
Configuring Devices & Systems: Configure a range of digital devices and systems to meet individual user needs.
Managing Support Requests: Log, track and prioritise incoming support requests, ensuring issues are resolved in a timely manner and escalating where appropriate.
CRM & Record Keeping: Use and maintain ITSM tools to manage service delivery, document actions and maintain a clear audit trail.
Data Security & Compliance: Handle customer data securely, applying relevant policies and complying with data protection legislation including GDPR.
Training Outcome:Upon successful completion, you can progress into roles such as Digital Service Advisor, IT Support Analyst, Technical Support Professional or further apprenticeships at Level 4 or 5.Employer Description:Morro Partnerships is a UK construction and regeneration group delivering high‑quality homes, with a strong commitment to developing talent through apprenticeships.Working Hours :Monday to Thursday: 8:30am – 5:00pm.
Friday: 8:30am – 4:30pm (1 hour unpaid lunch break daily).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Interest in digital technology....Read more...
Deal with customers in a pleasant and effective manner
Work effectively within internal and external networks
Contribute to the effective running of the area
Work effectively as part of a team and contribute to the overall team
Provide support for a range of Business Development activities
Use a range of office equipment, making the best use of all available technology
Prepare documents and maintain records using the full range of Microsoft Office
Maintain manual filing systems as appropriate
Answer telephone/s, take accurate messages and forward in a timely manner
To follow all college policies and procedures
To be responsible for self-development in line with the college’s strategic aims
To carry out any other duties which may arise, which are commensurate with the post and the Conditions of Service.Training:
The apprentice will receive training from a workplace mentor and a vocationally competent assessor towards the Business Administrator Level 3 Apprenticeship Standard
In addition, they will complete Functional Skills level 2 in maths and English as part of the apprenticeship, unless evidence of exemption can be provided
In addition, along with all college employees, they will undertake continuing professional development activities throughout the year, which will include mandatory training such as Health and Safety, Keeping Children Safe in Education, Safeguarding and Prevent. They will also attend the whole college Staff Development and Staff Welfare days
Training Outcome:
Completion of this apprenticeship may lead to other more senior administrative posts or a position within the Business Development team in this college or elsewhere
Employer Description:Cheshire College South & West is a dynamic, high quality and financially robust College, offering exciting opportunities for its 600 staff, 12,000 students and 1,800 Apprentices, who all have access to the contemporary environments at our modern campuses in Crewe, Ellesmere Port and Chester. The College is a key driver in the regeneration of the region, providing innovative approaches to teaching and vocational learning and an exceptional workplace. Staff will receive a range of benefits, proven by our commitment to the Investors in People standard.Working Hours :Monday - Thursday, 8.30am - 5.00pm. Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Supporting engineers with the design and analysis of civil engineering solutions
Preparing technical drawings, reports and calculations
Assisting with site inspections, surveys and data collection
Using digital tools such as CAD, and modelling software
Contributing to project reviews, meetings and technical discussions
Learning and applying industry standards, processes and sustainability principles
Working collaboratively with colleagues across multiple disciplines
Training:Electrical and Electronic Engineer (degree) - Level 6.
The main office will be in Croydon for 4 days per week and 1 day will be used for studying. This will be undertaken from LSBU Campus or as advised by the course representatives. Training Outcome:Electrical Design Engineer upon completion and then progressing to become Senior and then looking beyond to the next step in their career afterwards.Employer Description:Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration.
Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany’s coal mining industry. RSBG SE’s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change.Working Hours :Monday to Friday with 1-day release given to study.
You will be paid on your day release day and will also be expected to work the day you normally have off within the holidays. We do not pay for expenses to and from the university.
Exact working days and hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
Supporting engineers with the design and analysis of civil engineering solutions
Preparing technical drawings, reports and calculations
Assisting with site inspections, surveys and data collection
Using digital tools such as CAD, and modelling software
Contributing to project reviews, meetings and technical discussions
Learning and applying industry standards, processes and sustainability principles
Working collaboratively with colleagues across multiple disciplines
Training:
The main office will be in Croydon for 4 days per week and 1 day will be used for studying
This will be undertaken from LSBU Campus or as advised by the course representatives
Training Outcome:
Electrical Design Engineer upon completion and then progressing to become Senior and then looking beyond to the next step in their career afterwards
Employer Description:Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration.
Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany’s coal mining industry. RSBG SE’s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change.Working Hours :Monday to Friday with 1 day release given to study. Shifts to be confirmed
You will be paid on your day release day, and will also be expected to work the day you normally have off within the holidays. We do not pay for expenses to and from the university.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
What you will do in your working day:
Our apprenticeships are designed to give you insight into the Built Environment Consultancy sector and help you explore your skills and interests within this important part of the economy. Through a combination of on‑the‑job learning and practical skills development, you’ll work on real projects from day one projects that offer scale, variety, collaboration opportunities, and the chance to make a meaningful impact on the world around us.
You will also have the opportunity to work towards a professional qualification.
Our Infrastructure and Environment (I&E) Group of which you will be a part provides environmental consultancy and infrastructure planning, design and procurement support to landowners and developers. These projects range from large commercial buildings and campuses to some of the UK’s biggest urban regeneration schemes, garden villages, towns and cities.
Within I&E, the specialist Utilities discipline offers technical, commercial and procurement advice on new water, energy and utilities strategies, new infrastructure and connections, and alterations or diversions to existing overhead and underground utilities. This includes water, sewerage, decentralised heat and energy networks, electricity and telecommunications.
You’ll be supported by our leaders, technical specialists, dedicated mentors and our continuous learning and development framework.
The role will develop you as a Utilities Consultant, enabling you to provide advice, consult and negotiate with utility companies, prepare drawings in AutoCAD (and often Revit), and produce coordinated utilities designs. You’ll work closely with Civil Engineers, Architects, Landscape Architects, Utility Undertakers, Contractors and Project Managers through Design Team Meetings. You’ll also learn to identify risks and assess costs related to new utility connections, including potential network capacity issues.Training:What qualifications will I gain at the end of my apprenticeship?
You will gain a BTEC HNC Level 4 Civil Engineer Technician
Where and When will I do my training?
Your training provider will be London Southbank University at the Southwark Campus
You will attend for a day each week (Term time only)
Training Outcome:With on the job training after your apprenticeship we'd be looking to move you into a design consultant level. There will progression in place for you to progress into a management position if that's the path you wish to go down. Employer Description:Hilson Moran is a leading mechanical, electrical and public health engineering and environmental design consultancy with over 40 years of expertise designing some of the UK’s most iconic buildings and creating new places and communities across the UK and internationally.
Some of our most notable projects include:
· 1 Broadgate (London, UK) - A high‑performance commercial landmark designed for future‑focused office use.
· Stadium 974 (Doha, Qatar) – A pioneering fully modular World Cup venue built from repurposed shipping containers, engineered for demount ability and sustainable reuse.
· Ebbsfleet Garden City (Kent, UK) – A next‑generation garden city led by sustainable infrastructure planning to deliver low‑carbon utilities, smart energy systems, and modern regenerative development.
· Wychavon Town (Worcester, UK) – A major new town development supported by future‑proofed utilities planning, where Hilson Moran secured water, power and infrastructure strategies for up to 5,500 new homes and a new town centre.
Please feel free to check out more of our completed projects here: Projects - Hilson MoranWorking Hours :Flexible working available. 4 days per week, based out of the London office.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Enthusiasm....Read more...
