JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Education and Community Outreach Coordinator is responsible for the overall programming design, implementation, and evaluation, facilitating the professional development and continuous learning of new and existing employees. The Education and Community Outreach Coordinator will significantly contribute to achieving and maintaining company-wide, innovative programming supporting key initiatives, including education and apprenticeship opportunities, safety, and community outreach. The Education and Community Outreach Coordinator will be the point of contact for all RISE-related issues and coordinate communication between employees, stakeholders, and outside partners. The Education and Community Outreach Coordinator will build, strengthen, and maintain strategic partnerships to provide opportunities for existing employees and potential employees from traditionally underrepresented and underserved communities to participate in programs designed to expose them to career paths in the roofing industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES: List the job's essential or principal functions and responsibilities. Include all critical aspects of the job -- whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals.
Responsible for developing, implementing, and overseeing all RISE program initiatives.
Actively strive to foster and maintain a workplace climate that is supportive and respectful of employees and creates a learning environment for students that encourages personal development, growth, and success.
Develop marketing messages and strategies to promote engagement and participation to elevate new and existing employees. Assist with the design and development of marketing and promotional materials. Ensure all communications reach different generations, diverse populations, and various levels of education.
Responsible for collecting and analyzing data, maintaining program records, and monitoring participant progress.
Continually measure the impact of activities and adapt and refine the program of delivery as necessary.
Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to employees, stakeholders, and outside partners.
Create and maintain a database of outreach contacts to foster and develop collaborative partnerships.
Continually explore ways to develop new resources and partnerships.
Proactively identify potential barriers to participant success and collaborate with WTI and external agencies to deliver effective solutions.
Develop and manage a mentor program that inspires and supports new participants.
Deliver exceptional customer service to employees and external partners.
Create a participant satisfaction survey and annual program report.
Meet deadlines for all reports, data, publications, and budget requests.
Travel as needed to represent RISE/WTI at student and employee recruiting events, career fairs, conferences, and other similar gatherings (up to 50% travel).
Maintain working knowledge of emerging national trends and best practices in the industry, as well as in outreach, pre-college initiatives, and education related to employee success.
Collaborate with WTI management to continually develop and implement process improvements, aligning programming to meet current and future company needs.
Support WTI in advocacy, strategy, and community efforts.
May participate in community and education-related committees to further the goals of WTI Education and Community Outreach program(s).
Additional duties as assigned by the supervisor.
OTHER SKILLS AND ABILITIES:
Ability to work on multiple projects and responsibilities concurrently.
Strong analytical and problem-solving skills.
Comfortable managing difficult situations, showing high professional maturity, resiliency, and adaptability.
Ability to work both independently and in a highly collaborative manner.
Ability to establish priorities, goals, objectives, and timelines.
Appreciation for and sensitivity to equity, diversity, workplace culture, and community issues.
Creativity, ability to navigate ambiguity, and resourcefulness.
Ability to provide efficient, timely, reliable, and courteous service in all interactions.
Capacity to build and maintain effective professional relationships.
Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.).
Strong computer skills, including Outlook, Word, Excel, PowerPoint, Adobe, etc.
Must be able to use technology to perform company tasks (expense management, timekeeping systems, intranet, etc.)
Must be able to travel up to 50%
This is a hybrid role working in the office a minimum of two days per week. Apply for this ad Online!....Read more...
Systems Coordinator – Quality, Environmental & H&S
Location: Harlow, EssexSalary: Competitive + Benefits
Are you experienced with ISO 9001, Quality Systems, Internal Auditing or Integrated Management Systems within manufacturing?
We are recruiting for an IMS Coordinator to support and continually improve an Integrated Management System covering Quality, Environmental and Health & Safety standards.
Importantly, this is not simply a document-control position.
You will work directly with manufacturing and operational teams, helping investigate problems, identify root causes and drive corrective actions.
The Role
Support the development of an Integrated Management System
Help integrate ISO 9001, ISO 14001 and ISO 45001 systems
Maintain controlled quality documentation
Manage procedures, work instructions, policies and records
Carry out internal audits
Document audit findings
Support root-cause investigations
Coordinate Corrective and Preventive Actions
Manage non-conformances
Monitor CAPA completion and effectiveness
Analyse quality-performance data
Identify trends and improvement opportunities
Assist with risk assessments and inspections
Support employee quality and compliance training
Work closely with manufacturing teams to improve systems and processes
What We’re Looking For
Experience within manufacturing or production
Experience supporting a Quality Management System
ISO 9001 knowledge
Experience with some combination of:
Internal auditing
CAPA
Non-conformance management
Document control
Continuous improvement
Quality systems
Strong attention to detail
Good communication skills
Confident working across different departments
Good Microsoft Office and data-reporting capability
An Internal Auditor qualification and exposure to ISO 14001 or ISO 45001 would be advantageous.
....Read more...
INSIDE SALES COORDINATOR BECKENHAM, LONDON OFFICE BASED£35,000 + UPTO £75K OTE COMMISSION + BONUS Are you a Business Development Executive who enjoys converting warm enquiries, selling premium products and seeing your customers’ projects through to completion?
Get Recruited are partnering with a growing supplier of premium and luxury goods, recruiting a Business Development Executive/Inside Sales Coordinator. Based in their new showroom and office, you’ll focus primarily on qualified incoming enquiries, with responsibility for securing the sale and coordinating the order through to installation.
This would suit a Sales Executive or Sales Consultant who wants ownership beyond the initial sale. You’ll work with homeowners, architects and developers, handling enquiries generated by digital marketing, referrals and repeat customers.
THE BUSINESS DEVELOPMENT EXECUTIVE ROLE:
Respond to warm enquiries by phone, email and in the showroom, understanding customer requirements and recommending suitable products.
Use your experience as a Sales Executive or Sales Consultant to handle objections, negotiate effectively and achieve agreed sales targets.
Build relationships with homeowners, architects and developers, identifying opportunities for repeat orders and larger projects.
Take responsibility for confirmed orders, checking specifications, measurements, finishes and accessories carefully.
Arrange site surveys, raise invoices and submit confirmed orders for manufacture, coordinating suppliers, production teams and installers.
Monitor order progress, book installations and address potential delays with the relevant teams.
Keep customers updated throughout, manage expectations and coordinate outstanding issues through to completed installation.
Maintain accurate lead, quotation, order and project records, ensuring follow-ups and project tasks are completed.
Provide updates on sales conversions, pipeline activity and project progress, contributing to individual and team performance.
THE PERSON:
Experience as a Sales Executive or Sales Consultant, with a track record of converting enquiries into sales.
Confidence understanding customer needs, preparing quotations, negotiating and closing business.
An organised Sales Executive or Sales Consultant who has also coordinated customer orders, installations or projects.
Strong attention to detail when handling specifications and order information.
Experience using CRM systems and managing multiple customers simultaneously.
A motivated, target-focused approach, with the willingness to support colleagues and contribute to team results.
Experience selling premium or luxury products is desirable.
A background in doors, windows, glazing, construction, home improvements or interiors would be advantageous.
THE PACKAGE:
Bonuses linked to individual performance and team results, with £75,000+ OTE.
Warm enquiries generated through established marketing activity, referrals and returning customers.
A new premium showroom and office, with a friendly, collaborative team.
Parking available
Opportunities to develop professionally within a growing business.
Team events + socials
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
TECHNICAL SUPPORT COORDINATORNORTH FAMBRIDGE, CHELMSFORDCOMPETITIVE SALARY + COMPANY BONUS THE OPPORTUNITY:
Do you have an electrical background and enjoy helping customers understand products and solve technical problems?
Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team. You’ll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.
This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers. You’ll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.
THE TECHNICAL SUPPORT COORDINATOR ROLE:
You’ll combine the product knowledge of a Technical Support Advisor with the customer care and order administration skills of a Customer Service Executive.
Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.
Explain electrical product functions and specifications, helping customers understand technical information and how components operate.
Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.
Investigate product performance and fault enquiries, gathering information about the application, connections and symptoms to establish the next steps.
Liaise with technical colleagues and the overseas manufacturing team to resolve complex questions, keeping customers informed throughout.
Manage enquiries through the shared inbox, maintaining clear records and following outstanding queries through to resolution.
Process customer orders accurately, checking product references, quantities and requirements before entering them into the order management system.
Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.
Assist with picking and packing orders when required, contributing to the practical running of a small team.
Adapt to new systems as the business introduces more automated ordering and customer administration processes.
THE PERSON:
Experience as a Technical Support Advisor, Customer Service Executive or in a similar position supporting customers with electrical or electronic products.
Alternatively, an electrical engineering background with experience explaining technical information to customers.
A sound understanding of electrical components and how they function within a circuit.
Confident reading electrical diagrams and technical datasheets, including supply voltages, relay contacts and connection arrangements.
Clear communication skills, patience and a methodical approach to investigating customer problems.
Strong attention to detail when processing orders, recording information and following up enquiries.
As a Technical Customer Service Advisor, you’ll be comfortable balancing technical enquiries, order processing and practical tasks within a small team.
A relevant technical qualification is desirable, ideally in electrical or electronic engineering.
Experience with relays, control panels or industrial automation products would be advantageous.
A Technical Support Advisor will bring experience investigating product questions; a Customer Service Executive will need the electrical knowledge to handle those conversations confidently.TO APPLY:
If you’re a Technical Support Advisor or Customer Service Executive with an electrical background, or an electrical engineering professional with customer support experience, we’d like to hear from you.
Please send your CV for the Technical Customer Service Advisor role via the advert for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
We are recruiting for an organised and efficient Technical Administrator to join an established team in Banbury on a full time, permanent basis – Monday to Friday. You will play a pivotal role in coordinating project admin tasks throughout the inception, planning and execution of new products coming to market. This role involves working with a multitude of internal and external stakeholders and requires a high level of organisation. You must have excellent communication skills, both written and verbal, and the ability to work with all levels of the organisation. The ability to multitask is a must, as one minute you could be at your desk, the next minute you could be collecting samples from the warehouse.
As Technical Administrator you will be responsible for:
Overseeing the implementation of new product implementation
Supporting team members during periods of high activity to ensure deadlines are met
Requesting, chasing and reporting on samples as required, during the product development process
Organising the weekly airfreight shipment and manage the prioritisation of samples as they arrive
Liaising with Account Manager/Product Development Manager or Customer to implement
Liaising with internal and external stakeholders on any delays to product or photography samples
Aiding in packing, re-boxing, and transport of samples to where they need to be in the business for a given time
Using the company CRM to manage new product set up including the completion of all administration and accurate, timely in-put of all necessary data, e.g., product specifications, product technical data sheets, quotes, packing and label specs, etc.
Creating spec sheets and label specifications for new products, ensuring their accuracy and distribute to far-east suppliers
Signing off all new products as complete and correctly setting up on system before first purchase order placed
Maintaining all costing schedules and ensuring correct completion of all new product costing sheets from factory quote sheets
Filing all factory quote sheets
Liaising with other departments on a timely basis and ensuring communication from the dept. is accurate and effective. These are to include marketing, design, trading, technical, far-east teams and customer stakeholders
Reviewing and signing off on new stock as it arrives
Maintaining ongoing range management data and product queries
As Technical Administrator, you must be/have:
Experience of working within an admin, coordinator position
Experience of working within a product industry is preferred
Confident approach to learning
Good numeracy & literacy skills
Good working knowledge of Microsoft Office 365 (Word, Excel, and Outlook)
Excellent communication and interpersonal skills
Exceptional organisation skills – time management, ability to prioritise & meet project deadlines
Forward thinker, able to identify and minimise problems before they occur
Experience of following critical paths and timelines
Self-motivated and positive attitude to self-development
Full and valid UK driving licence due to some travel to other local sites
What’s in it for me?
The salary for this role is competitive, holiday entitlement is 29 days' holiday during each holiday year, which includes the usual 8 public holidays. Holiday entitlement increases alongside length of service up to a maximum of 34 days. Additional benefits include employee discount on company products, auto-enrolment pension scheme, free onsite parking, learning and development opportunities, access to employee benefits platform including discounts and offers on hundreds of retail and leisure activities, online learning courses and Employee Assistance Programme (EAP).
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