Answering both internal & external calls
Message taking
Diary management
Ticket Logging
Scanning and photocopying
General admin duties as necessary
Training Outcome:This Business Administration apprenticeship allows learners to enter a range of careers upon completion- they may choose to continue as an Administrative Assistant with Cornerstone, or enter other administrative roles in a range of sectors. The apprenticeship also allows learners to enter other job roles such as Receptionist, Customer Service Manager, Customer Service Advisor and more. Employer Description:Cornerstone is a multi award winning leading provider of business solutions based in the North East of England. They offer a range of services from Telephone Services, and IT Solutions to Hardware and Equipment services.Working Hours :Monday to Friday 9AM-5PM with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Process face-to-face, telephone and online consultation requests for appointments, signposting as appropriate to the correct service.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and an effective way.
Undertake a variety of administrative duties in accordance with practice policies and procedures
Monitoring practice mailbox, distributing incoming emails appropriately
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Processing and distributing incoming and outgoing mail
Clearing and re-stocking of consulting rooms as required
Managing Reception displays, ensuring CQC compliance and updating with seasonal campaigns
Updating practice website
Order and monitor stationery supplies
Add on invoices to XERO
Coordinating and tracking reports
Training:Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.The apprentice will spend 20% of their working hours in off the job activities and training. On the job and off the job training will be delivered in the workplace.Training Outcome:Upon successful completion of the apprenticeship, you may have the opportunity to progress into a permanent role within the surgery, such as a Medical Receptionist, Administrator, or Patient Services Assistant. With experience, further training could lead to roles in Practice Management, Medical Secretary, or specialist admin positions within the wider NHS.Employer Description:Riversdale Surgery is a busy friendly GP practice situation in the heart of Belper with 13600 and is rated as CQC GoodWorking Hours :Monday – Friday 8am-6.30pm 7.5hour day.
Shifts either 8am-4pm or 10.30am-6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience,Positive Attitude,Methodicial,Time management....Read more...
As an Clincal Receptionist Apprentice, your duties will include:
Keeping well-organised files and records
Supporting key staff with diary management
Implementing new systems and processes (AI systems, Workflow Management systems, etc.)
Keeping computer databases up to date – Admin files
Booking in clients
Registering clients via telephone, website and face to face processes
Preparing documents by printing, copying, and binding.
Using spreadsheets to track expenses and company spending.
Making travel arrangements for employees
Writing and editing company correspondence
Collecting and sorting post
Ordering office stationery and other supplies
Participating in office meetings/taking meeting minutes
Dealing with customers who enquire about company services via telephone, website or 1 to 1 (walk-ins)
Adhering to all company systems and procedures when undertaking tasks
Training:
An apprentice training on a Level 3 Business Administrator Apprenticeship in the UK will follow a structured program that combines on-the-job training with off-the-job learning, leading to a nationally recognised qualification
The apprenticeship standard requires 20% off-the-job training, which is mandatory
The off-the-job training will be provided by an assessor who will attend your place of work once a week as part of a day release schedule
You will be assessed based on your performance in the End Point
Assessment (EPA), which occurs at the conclusion of the apprenticeship and typically lasts around 3 months
On-the-job training will be delivered at your place of work
Occupation-focused; the standard is focused on the occupation, rather than being qualification-driven
Learning takes place throughout the apprenticeship, with an emphasis on key areas: Knowledge, Skills, and Behaviours (KSB)
During the apprenticeship, you will work alongside experienced colleagues to gain hands-on experience and develop practical skills
Training Outcome:In the UK, a Business Administration apprenticeship (typically Level 3, equivalent to A-Levels) provides a strong foundation in core administrative, communication, and organisational skills.
After completing this apprenticeship, you may consider roles such as:
Office Manager
Administrative Coordinator
Human Resources Assistant
Customer Service Representative
Executive Assistant
Sales Representative
Embarking on a Business Administration Apprenticeship opens doors to a diverse range of career paths.Employer Description:At Denbeigh House Dental Clinic, the front desk team is dedicated to making every patient feel welcome and at ease from the moment they arrive. The reception staff understands that dental visits can sometimes be stressful, and they work hard to ensure a smooth, friendly, and stress-free experience from check-in to check-out.
The clinic prides itself on providing high-quality dental care that is both convenient and affordable. With a strong focus on patient comfort, the team uses advanced technologies like digital x-rays and 3D imaging to support accurate diagnoses and effective treatments—all without compromising care.
Receptionists at Denbeigh House Dental Clinic are proud to be part of a team that values community involvement just as much as patient care. From sponsoring local events to volunteering their time, the clinic staff believes in giving back and building strong relationships with those they serve.Working Hours :Monday to Friday, 8.30am - 5.30pm (30 minutes lunch daily)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Confident,Motivated,Committed,Positive,Resilient....Read more...
As an Clincal Receptionist Apprentice, your duties will include:
Keeping well-organised files and records
Supporting key staff with diary management
Implementing new systems and processes (AI systems, Workflow Management systems, etc.)
Keeping computer databases up to date – Admin files
Booking in clients
Registering clients via telephone, website and face to face processes
Preparing documents by printing, copying, and binding.
Using spreadsheets to track expenses and company spending.
Making travel arrangements for employees
Writing and editing company correspondence
Collecting and sorting post
Ordering office stationery and other supplies
Participating in office meetings/taking meeting minutes
Dealing with customers who enquire about company services via telephone, website or 1 to 1 (walk-ins)
Adhering to all company systems and procedures when undertaking tasks
Training:
An apprentice training on a Level 3 Business Administrator Apprenticeship in the UK will follow a structured program that combines on-the-job training with off-the-job learning, leading to a nationally recognised qualification
The apprenticeship standard requires 20% off-the-job training, which is mandatory
The off-the-job training will be provided by an assessor who will attend your place of work once a week as part of a day release schedule
You will be assessed based on your performance in the End Point
Assessment (EPA), which occurs at the conclusion of the apprenticeship and typically lasts around 3 months
On-the-job training will be delivered at your place of work
Occupation-focused; the standard is focused on the occupation, rather than being qualification-driven
Learning takes place throughout the apprenticeship, with an emphasis on key areas: Knowledge, Skills, and Behaviours (KSB)
During the apprenticeship, you will work alongside experienced colleagues to gain hands-on experience and develop practical skills
Training Outcome:In the UK, a Business Administration apprenticeship (typically Level 3, equivalent to A-Levels) provides a strong foundation in core administrative, communication, and organisational skills.
After completing this apprenticeship, you may consider roles such as:
Office Manager
Administrative Coordinator
Human Resources Assistant
Customer Service Representative
Executive Assistant
Sales Representative
Embarking on a Business Administration Apprenticeship opens doors to a diverse range of career paths.Employer Description:At Denbeigh House Dental Clinic, the front desk team is dedicated to making every patient feel welcome and at ease from the moment they arrive. The reception staff understands that dental visits can sometimes be stressful, and they work hard to ensure a smooth, friendly, and stress-free experience from check-in to check-out.
The clinic prides itself on providing high-quality dental care that is both convenient and affordable. With a strong focus on patient comfort, the team uses advanced technologies like digital x-rays and 3D imaging to support accurate diagnoses and effective treatments—all without compromising care.
Receptionists at Denbeigh House Dental Clinic are proud to be part of a team that values community involvement just as much as patient care. From sponsoring local events to volunteering their time, the clinic staff believes in giving back and building strong relationships with those they serve.Working Hours :Monday to Friday, 8.30am - 5.30pm (30 minutes lunch daily)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Confident,Motivated,Committed,Positive,Resilient....Read more...
