To liaise with publisher(s) to ensure a prompt and accurate response to all correspondence received by way of a taskmanagement system or other medium, working to agreed service levels
Ensure communication with both internal, external personnel and publisher(s) is carried out in an appropriate and effective manner
To take ownership of problems / queries / issues which may arise on behalf of the publisher and ensure amicable resolution, or to escalate to departmental management where appropriate
To arrange, attend, participate in liaison meetings and conference calls, in close liaison with other MDL departments, to a defined meeting schedule
Assist in the resolution of action points arising from those meetings within agreed service level
Adopt a proactive approach to any queries encountered both from publishers or other areas within MDL, in order to assist in the continuous development/automation of systems and procedures
Attend any training courses that your manager feels would be beneficial to your career development
Conduct oneself in a positive manner which promotes the department and company values
Promote and maintain the correct standards of health and safety within the workplace
Training:
Monthly online workshops and meeting with their tutor throughout the duration of the programme
Training will take place online
Training Outcome:
Successful completion of the Level 3 qualification in Customer Service, working within the Publisher Services Teamand progression of your role.
Employer Description:Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles.Working Hours :Monday to Friday, from 9:00 a.m. to 5:00 p.mSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative,Manage Priorities,Time Management,Proactive attitude....Read more...
Prepare particulars using MS Publisher
Liase with vendors and prospective purchasers using telephone and emails
Arrange and conduct viewings
Training:
Junior Estate Agent Level 2 Apprenticehip Standard
Functional skills in maths and English if required
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:
Become a fully fledged member of the team.. Negotiator, Valuer and then Branch Manager
The sky's the limit
Employer Description:Greenslade Taylor Hunt is one of the largest firms of Chartered Surveyors, auctioneers and estate agents in the West Country, with a wide range of roles and career opportunities. High quality service and professional advice are central to the firm’s continuing success as a leading property specialist in the area, combined with the personal touch and friendliness that characterises our firm and helps us retain staff for many years.Working Hours :Tuesday - Friday, 8.45am - 5.30pm and Saturday, 8.45am - 4.00pm.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative....Read more...
You will be involved in:
Design of marketing documents and adverts
Content sourcing for newsletters
Creating Social Media visuals and posts
Sourcing appropriate images and adding/editing content
Training:Multi Channel Marketer Level 3 Apprenticeship Standard:
The successful candidate will undertake a 20 Month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
Training Outcome:
Opportunity to gain a good grounding working with a long standing and successful employer
Employer Description:Porter Press international is an established international award-winning publisher of the finest quality motoring books. Operating from the same office, its sister company manages two classic car clubs which have a worldwide membership - the Jaguar XK Club and E-type Club.
The office premises are a 16th century thatched barn in the village of Knighton-on-Teme near Tenbury Wells. Working Hours :Monday - Friday, Shifts to be confirmed.Skills: IT skills,Presentation skills,Creative,Initiative,Non judgemental....Read more...
Publishing
Book order processing and administration
Process daily despatches via Royal Mail and couriers
Scan material for new book titles
Administration for new book titles
Assist with book stocktaking
Events (publishing and car clubs)
Administration for events planning, organisation and bookings
Attend occasional weekend events
Manage event equipment and kit
Car Clubs
Assist Club Secretary with Club merchandise
Manage Club magazine store
Manage stock of brochures, flyers and associated supplies
General
Take telephone calls
Meet and greet visitors
Manage stock of stationery and supplies
Administration backup for all team members
Training:Formal training is delivered at HWGTA, located in Hereford (HR4 9SX)
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Level 3 Business Admin qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.Training Outcome:
Could lead to a permanent position for the right candidate
Employer Description:Porter Press International Ltd is an established award-winning publisher of the finest quality motoring books.
Porter & Porter Ltd owns two classic car clubs – the Jaguar E-type Club and the Jaguar XK Club.
Both companies operate from the same office.
The offices are in a 16th-century thatched barn on the edge of a village near Tenbury Wells.Working Hours :Monday- Friday 9am to 5pm
Including one hour (unpaid) for lunchSkills: Communication skills,IT skills,Team working,Word / excel experience,Confident telephone manner....Read more...
Do you love organising events and bringing people together for a meaningful purpose? Are you confident, friendly, and passionate about helping young people explore the world of work?At LEBC, we are looking for a dynamic School Events Co-ordinator to plan and deliver around 100 interactive careers events each year in schools and colleges across Leicester and Leicestershire. From "Mock Interviews" to "Guess My Job" panels, no two days and no two events are the same.This is a highly rewarding and outward-facing role, perfect for someone who enjoys connecting with schools, volunteers, and business leaders alike. You'll work with schools to design engaging careers-themed events and be responsible for recruiting volunteers from a wide range of industries.Whether it's managing employer relationships, delivering presentations in schools, or coordinating the logistics behind the scenes, you'll play a key role in helping young people understand future career paths, build confidence, and gain insight into the workplace.Why Join Us?
Lead the delivery of meaningful careers events that impact thousands of students annuallyBuild lasting relationships with local schools and employersEnjoy a varied, active role with travel across LeicestershireBe supported by a passionate and experienced Careers Services teamBenefit from a strong work-life balance, generous time-off policies, and a 10% employer pensionFlexible working options, including consideration for part-time or term-time requests
Person SpecificationQualifications & Training
Level 4 or above qualification in Careers Education, Information, Advice and Guidance (CEIAG) (Desirable)
Skills & Knowledge
Excellent communication, in writing and verbally, and the ability to build long standing working relationshipsDemonstrate ability to deliver outstanding customer service both internally and externallyMust be dynamic and have the ability to inspire othersDemonstrate ability to use IT to an intermediate level of Microsoft Office Word and basic ExcelAbility to use simple worksheet and booklet design programmes like Publisher and or CanvaMust be able to prioritise own workload and manage own diaryAbility to work accurately and reliablyBe confident in presenting to a wide range of audiences, including to students, business leaders and volunteersMust be an effective team player and work on own initiativeBasic knowledge of relevant legislation i.e. Equality and Diversity, SafeguardingMust be able to work under pressure and be able to make accurate judgements to gain resolutions quickly when requiredDemonstrate understanding of learning, employment and training routes for young people and adults (Desirable)Demonstrate a detailed understanding of the issues and needs of young people in relation to learning and employment, particularly for those individuals at the highest risk of becoming NEET (Desirable)Knowledge of the education system for 14 to 18 year olds (Desirable)
Experience
Experience running events and/or volunteer recruitment and coordination (Desirable)
Equal Opportunities
Must be able to recognise and challenge discrimination in all its forms
Job details:
£25,000 - £28,000 (depending on experience)Office-based in Leicester (LE3 5AG) with daily travel to schools across LeicestershireFull-time, permanent (37.5 hours/week, Monday to Friday, 8am-5pm)10% employer pension25 days annual leave plus bank holidaysFlexible TOIL systemPart-time and term-time working requests will be consideredEnhanced DBS (Disclosure and Barring Service) clearance required (will be arranged)Driving Licence & Own Vehicle: Essential
To Apply:Please send your CV and a covering letter via the link provided & we will be in direct contact.....Read more...
The ideal candidate will be someone who will grow in their role with the potential to develop into a full Marketing Assistant.
Main Duties:
Supporting the Marketing Manager across all areas, including;
Be the first point-of-contact for all administrative marketing tasks
Deal with general administrative/marketing tasks
Dealing with customers over the telephone in a professional manner.
Design & artwork of adverts and products (Illustrator)
Social media content and scheduling
Update the company website, ensuring maintenance of all web listings, imagery, descriptions, pricing and categories
Website and social media analysis
Media tracking
Work to deadlines/timescales
Using Microsoft Packages in particular Word, Outlook, Excel, Publisher and PowerPoint
Use Facebook, Twitter, YouTube, Instagram, Hootsuite and Hubspot
Use Illustrator, InDesign, Photoshop and Video Editor
Review, monitor and analyse online activity and provide recommendations and insights to others
Updating and tracking of the marketing pipeline
Monitor emails and respond to customer enquiries
Generate ideas to increase communication activity across all channels
Photography and video of events, activities and products
Promotion of a variety of products and campaigns
Research
Print/email reports
Oversee the internal and external management and distribution of printed material
Send mail shots by post and email
Data handling, including GDPR compliance checks and updates
Handling of incoming calls and queries
Liaise with all departments across the organisation to gather, define, collate, schedule and assign work requests
Liaison with external marketing agencies, external supporters and events companies
Act as a Brand Ambassador, ensuring the brand is used correctly and consistently across the entire organisation and all stakeholders
Contribute to the development of marketing plans
Assisting all members of the team as and when required
Apprenticeship Programme Requirements
As part of your contract of employment with regards to your Digital Marketing Apprenticeship Programme, you are required to:
Attend and be punctual for all lessons
Complete all assignments with regard to your apprenticeship by the required timeline.
Attend all work-based training/support sessions
Training:To achieve the apprenticeship the candidate builds up a portfolio of work-related evidence.
The apprentice will do this by completing projects. The apprentice will attend weekly taught classes on Teams to cover the technical knowledge and understanding and have reviews every 8 weeks.
A candidate will need to be able gain knowledge and build up a portfolio of work-related evidence covering the duties below:
Duty 1 Contribute to the marketing plan, delivery or evaluation of strategic marketing activity through the creation of written planning and evaluation documents and presentations, e.g., marketing campaign, market and customer intelligence research, communicate and present to stakeholders, agencies and internal teams.
Duty 2 Use appropriate primary and/or secondary research methods including survey tools, key word research tools and desktop research to gather marketing insight or evaluation.
Duty 3 Use research data to inform marketing decisions, targeting, planning, delivery.
Duty 4 Source, create and edit content in collaboration with colleagues for appropriate marketing channels, such as website, email, social media, sales materials, affiliate marketing or event displays, ensuring that brand guidelines are met in order to achieve marketing objectives.
Duty 5 Support and manage the cataloguing of offline and digital marketing materials and assets in line with marketing regulations and legislation including sustainability of hard copy and digital campaigns, e.g., storage and organisation of marketing materials, administering creative asset management systems, recycling/circular economy/energy consumption.
Duty 6 Publish, monitor and respond to editorial, creative or video content via website, social media/video sharing platforms, offline platforms.
Duty 7 Support the administration of marketing activities, e.g., organise a webinar or online/offline event; run an email campaign, run a pay per click (PPC) campaign, support press, advertising and PR activity, and partner marketing activity.
Duty 8 Use the organisation’s customer relationship management system (inhouse or externally sourced) to maintain accurate customer data and relationships are managed in the pursuit of marketing goals.
Duty 9 Identify and use relevant/emerging trends, solutions and technologies to implement effective marketing activities.
Duty 10 Contribute to the monitoring of marketing expenditure and activities to a specified budget and plan in line with company processes.
Duty 11 Monitor, optimise, analyse and evaluate marketing campaigns and channels in order to deliver on marketing objectives for the organisation and/or clients, measuring marketing delivery effectiveness.
The Multi-Channel Marketer Level 3 Apprenticeship Standard will involve an End Point Assessment at the end of the programme; the independent external assessor will assess each element of the end point assessment and will then decide whether to award successful apprentices with a fail, pass, a merit or a distinction.
The end point assessment includes an assessment of all the requirements of the standard, including, competencies, knowledge and behaviours. It takes place in the final few months of the apprenticeship, using four assessment methods:
This End Point Assessment has 2 assessment methods.
Assessment method 1 - Written project report with presentation and questioning:
Assessment method 2 - Interview underpinned by portfolio of evidence:
End Point Assessment involves:
Portfolio of work, practical, observations, tests, projects and professional discussion.Training Outcome:There is a strong possibility that you will gain a permanent position (subject to availability), following successful employment as well as achievement of the full apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
The salary may start higher than the minimum, subject to experience and it will increase after a probationary period, subject to meeting targets.Employer Description:Sale and manufacture of work at height equipment and associated maintenance & inspection; training and hire.Working Hours :Monday to Friday – 8.30am – 5.00pm.
Lunch ½ hour per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Good MS office skills,Social Media experience,Use Word, Excel, Outlook,Creative frame of mind,Enthusiasm and self-motivation,Genuine interest in marketing,Desire to learn and develop,Desirable-working in an office,Desirable: Customer Experience,Desirable:Marketing Experience,Excellent attendance,Excellent Timekeeping,Ability to use initiative,Friendly and approachable,Eager to progress,Technologically savvy....Read more...
