Telecoms Provisioning Order Analyst
Order Management | Service Delivery
UK wide – work from home – full remote working
@mecscomms is recruiting for a contract Telecoms Provisioning Order Analyst. The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement or telecoms service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
Position: Order Analyst, Order Creation, Provisioning Coordinator, Change Request Administrator, Service Delivery
Location: UK wide– work from home – fully remote working
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks.
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer relationship coordination
• Service delivery management
• Network project coordination
• Resource scheduling
• Order management & provisioning administration
• Change control management
• Customer order management & enablement
• Provisioning process administration
• Dealing with OLOs and external supplier delivery teams
• Documentation & reporting
Overview:
A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities:
• Dedicated management of the order queue across all Data & Voice teams
• Coordinating between delivery teams to schedule orders & change requests
• Scheduling resources to ensure the timely delivery of customer orders
• Ensuring that partners have received confirmation of resource within SLAs
• Raising customer orders on the provisioning order management system
• Service delivery – progressing orders through the delivery process
• Utilising Vodafone, BT & Openreach workflow systems
• Understanding order management processes and dealing with OLOs and external delivery teams
• Order management and analysis
• Communicating updates & progress reports with customers
• Coordination between delivery teams to schedule works
• Supporting the delivery & completion of departmental quality assurance targets
• Supporting the IP Data Provisioning Managers in resource & order planning
• Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc.
• Coordination, prioritisation & management of all received critical issues
• Queue management for all Data & Voice teams across multiple systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following:
• Telecoms Provisioning Order Analyst
• Service delivery management, progressing orders through the delivery process
• Familiarity with Vodafone, BT, Openreach or other order management workflow systems
• Dealing with OLOs and external delivery teams and understating their processes
• Order management and analysis
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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Assist with the planning and scheduling of traffic management works.
Use digital platforms and the company's field management system to allocate, monitor and update live jobs.
Liaise professionally with clients, local authorities, operatives and suppliers by telephone and email.
Support the booking and coordination of labour, vehicles and traffic management equipment.
Maintain accurate electronic records and ensure all documentation is completed correctly.
Assist with the preparation of permits, work schedules and job packs.
Respond to customer enquiries in a professional and timely manner.
Carry out general office administration duties as required.
Support the processing of timesheets, job records and operational paperwork.
Training:
This is a fully work-based programme.
You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.
You will be studying the Level 3 Business Administrator Apprenticeship Standard.
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You’ll complete regular assessments that reflect the needs, interests, and stages of development of the child
You will work closely with parents to develop learning journeys and help shape development activities to meet the individual needs of the children in your group
You will have an awareness of disabilities, family cultures and medical histories for all the children in your group
You will work as part of a team and independently as a key person for your group
You’ll seek opportunities to develop your role and undertake additional responsibilities such as project lead, training co-ordinator etc.
Training:
Online lessons via Teams
Training Outcome:
Go onto doing a level 5 practitioner course.
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Supporting HR Consultants with day-to-day client work across a wide range of industries
Preparing employment documentation including contracts, offer letters, reports and HR correspondence
Assisting with recruitment campaigns from vacancy creation through to onboarding
Researching candidates using LinkedIn, job boards and other sourcing platforms
Conducting talent mapping and market research to identify potential candidates for clients
Helping to build and maintain candidate talent pools
Screening CVs and supporting candidate communications
Coordinating interviews and recruitment administration
Supporting the onboarding of new employees for both Verve and our clients
Maintaining accurate HR records, databases and CRM systems
Assisting with HR projects including restructures, investigations, disciplinary and grievance processes
Researching employment law, HR best practice and industry developments
Exploring and implementing AI tools that improve the way we deliver HR and recruitment services
Helping to automate internal processes and identify opportunities to improve efficiency
Supporting the development of new workflows, templates and digital systems
Producing presentations, proposals, reports and client documentation
Assisting with marketing activities including LinkedIn content, employer branding and business development campaigns
Supporting the delivery of workshops, training sessions and client events where appropriate
Communicating confidently and professionally with clients, candidates and colleagues
Attending client meetings and gaining exposure to real HR consultancy work
Working closely with the wider team to continually improve how Verve delivers its services
Taking ownership of projects as your confidence and experience grow
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Human Resources
Recruitment and Talent Acquisition
Employment Law
Employee Relations
HR Technology and Artificial Intelligence
Business Administration
Marketing and Business Development
Project Management
Client Relationship Management
Professional Consultancy
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Consultants £42000 +
Co-Ordinators - £35000+
Would sponsor CIPD if they wanted to do that
Employer Description:
Verve is a HR consultancy supporting organisations across the UK with practical HR, employment law and people advice. We partner with businesses to build great workplaces through commercially focused HR support
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Carnwath
£30,000 - £40,000 Basic + Family Feel + Career Progression + Private Healthcare + Pension + Stability + Immediate StartAre you an organised Transport Coordinator looking to join one of the UK's leading structural steel fabrication and construction companies? Join a growing and respected business where you'll play a key role in coordinating transport operations, supporting major projects across the UK and Ireland, and ensuring the smooth movement of materials and fabricated steel.Enjoy working for a company that genuinely values its employees, offering long-term stability, career development and the opportunity to progress within a well-established business. With a strong reputation for quality and a family-feel culture, this is the perfect opportunity for someone looking to build a long-term career within transport and logistics.The Successful Transport Coordinator Will Have:
Previous experience within Transport, Logistics, Fleet or Transport Administration
Strong organisational skills with excellent attention to detail
Good IT skills including Microsoft Office
Excellent communication skills with the ability to liaise with drivers, customers and internal departments
Ability to prioritise workload and meet deadlines
Commutable to the Carnwath area
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Coordinating deliveries and collections across multiple sites
Maintaining transport, compliance and vehicle records
Liaising with project managers, drivers and customers regarding delivery schedules
Supporting fleet compliance, servicing schedules and transport documentation
Providing administrative support to the Transport Department and assisting with continuous improvement initiatives
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