Telecoms Project Coordinator
Order Management Analyst
UK wide – work from home – full remote working
@mecscomms is recruiting for a contract order management, project coordinator. The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
Position: Order Creation, Provisioning Administrator, Change Request Administrator, Project Coordination, Project Administrator, Customer Account Management, Service Delivery
Location: UK wide– work from home – fully remote working
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks.
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer relationship coordination
• Service delivery management
• Network project coordination
• Resource scheduling
• Order management & provisioning administration
• Change control management
• Customer order management & enablement
• Provisioning process administration
• Dealing with OLOs and external supplier delivery teams
• Documentation & reporting
Overview:
A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities:
• Dedicated management of the order queue across all Data & Voice teams
• Coordinating between delivery teams to schedule orders & change requests
• Scheduling resources to ensure the timely delivery of customer orders
• Ensuring that partners have received confirmation of resource within SLAs
• Raising customer orders on the provisioning order management system
• Service delivery – progressing orders through the delivery process
• Utilising Vodafone, BT & Openreach workflow systems
• Understanding order management processes and dealing with OLOs and external delivery teams
• Order management and analysis
• Communicating updates & progress reports with customers
• Coordination between delivery teams to schedule works
• Supporting the delivery & completion of departmental quality assurance targets
• Supporting the IP Data Provisioning Managers in resource & order planning
• Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc.
• Coordination, prioritisation & management of all received critical issues
• Queue management for all Data & Voice teams across multiple systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following:
• Office support & administration skills
• Administration, project coordination or sales support experience
• Service delivery management, progressing orders through the delivery process
• Familiarity with Vodafone, BT, Openreach or other order management workflow systems
• Dealing with OLOs and external delivery teams and understating their processes
• Order management and analysis
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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Key responsibilities include:
Working within a small team to provide front end support to a variety of projects, you will work closely with the Team Leader, Operations Manager, Sales team, Project Managers and Project Co Ordinator’s to support the team by delivering general administration duties from project set up through to completion
Adhere to processes, procedures and standards to ensure that work tasks are completed in a timely, efficient and professional manner and that projects run smoothly on time and to budget with the clients end goal in mind
Always role model behaviour supporting the values and cornerstones of the business
Manage process set up and lifecycle of projects on company systems
Complete basic risk assessments and observations in preparation for Project meetings
Completing third-party applications to secure costs for physical works
Entering and updating planning dates for the works in the calendar and system
Liaising with customers to obtain essential information and to provide regular updates
Preparing basic site visit information and reports
Signposting email queries to relevant stakeholder in a timely manner
Answering incoming calls in a timely and professional manner and signposting enquiries to the correct departments
Obtaining information from relevant stakeholders as projects require
Creation of invoices and requesting payment where necessary
Data input into company systems
Closing jobs when complete and electronically filing
General administration duties for the Operations and Sales and Finance Departments
Training:
Level 3 Business administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
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8.30am– 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
