Assistant Front Office Manager Location: Washington, Virginia Salary: $60,000 – $65,000 + Benefits, PTO, 401(k), Relocation AssistancePosition SummaryI am hiring on behalf of an ultra-luxury, Forbes Five-Star/Five-Diamond property in Washington, Virginia seeking an experienced Assistant Front Office Manager. This unique leadership role blends luxury hotel front office management with high-end dining room host responsibilities.The ideal candidate will lead daily Front Office operations, deliver exceptional guest experiences, and ensure seamless coordination between the Front Desk and Dining Room teams. This position plays a vital role in upholding the highest service standards while creating a warm, anticipatory, and personalized guest journey.Key Responsibilities
Lead daily Front Office operations while maintaining Forbes-level service standardsServe as a strong ambassador for the property, welcoming overnight and dining guests with warmth and professionalismOversee front desk and valet operations, ensuring daily checklists and standards are metCheck guests in and out, answer calls and emails, relay guest requests, and manage reservationsStrategically assign dining room seating to maximize flow and guest experienceCollaborate closely with Dining Room, Culinary, Housekeeping, and Engineering teamsMonitor staffing levels and assist with scheduling to meet operational demandsManage department financial responsibilities including budget tracking, labor management, and supply PAR levelsResolve guest concerns promptly and professionally, taking full ownership of issuesPrint and distribute daily reports, communicating VIP arrivals, special requests, dietary restrictions, and billing instructionsMaintain lobby, valet, and public areas to ensure cleanliness and presentation standardsProvide coaching, accountability, and constructive feedback to Front Office team membersDemonstrate proficiency in Resortsuite and Tock systemsMaintain thorough knowledge of the property, its history, amenities, and surrounding area
Qualifications
2–3 years of Front Office leadership experience1–2 years of experience within a 4- or 5-star luxury propertyFlexible schedule including weekends and holidaysProficiency in Microsoft OfficeExcellent verbal and written communication skillsProfessional presentation and polished demeanor
Preferred:
Familiarity with Forbes StandardsBilingual (Spanish or French preferred)Certification in alcohol awareness and/or CPRExperience with Resortsuite and Tock systems
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Responsibilities include:
Answering and logging IT support requests
Basic troubleshooting
Prepare and configure laptops, desktops and mobile devices
Support the setup of printers, phones and peripherals
Escalate complex IT issues
Keep detailed notes in the ticketing system
Learn and follow IT procedures, security policies and best practices
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification along with weekly off-the-job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will be delivered online.
You will have a designated mentor in the workplace to support your learning and, at the end of the programme, will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Completion of this apprenticeship may lead to a full-time role and / or higher apprenticeship.Employer Description:We are a leading Managed Service Provider delivering IT support, cyber security solutions, hosted telephony and managed print to SMEs, schools and charities.Working Hours :Monday to Friday, 08:30 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients, whether it be in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors' book is signed.
Booking and amending appointments, answering the phone, and updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently, and all emails are responded to.
Accurately update and protect patient information, including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointment books are kept as full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical Team and Practice Team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day)
Ensure that the toilets are checked daily and are clean and tidy, and that they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12 month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship L2 Apprenticeship.Training Outcome:There is a possibility of being offered a full-time role after successful completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Tue/Wed/Thurs/Friday 8.30 a.m - 6.00 p.m.Skills: Administrative Skills,Attention to Detail,Customer Care Skills,....Read more...
Key Responsibilities:
Creative Content Creation:
Create engaging and original content for blogs, social media and email marketing
Contribute creative ideas for campaigns, themes and content series
Support visual content creation, including image selection, basic design or briefing creative assets
Adapt content to suit different platforms and audiences while maintaining brand tone
Support in creating engaging and original print media such as leaflets, flyers, etc.
Assist in website content such as blogs, landing pages and products
Strategy & Performance Support:
Support the Marketing Executive in creating and maintaining marketing strategies
Assist in reviewing performance and results to understand what content and campaigns work best
Help refine content and campaign approaches based on insights and engagement data
Campaign Support:
Support the planning and delivery of marketing campaigns from idea through to execution
Help coordinate content, assets and schedules across multiple channels
Assist with promotional campaigns for products, partnerships and events
General Marketing Support:
Maintain content calendars and marketing plans
Support website content updates where required
Work closely with internal teams to support marketing activity
Skills & Experience:
Essential:
Strong creative thinking and a genuine passion for content creation
Excellent written communication skills with strong attention to detail
Confidence sharing ideas and contributing creatively to campaigns
Good organisational skills and ability to manage multiple tasks
Desirable:
Experience creating content for blogs, social media or email marketing
Interest in visual content, basic design or creative tools (e.g. Canva)
Basic understanding of digital marketing, social media or SEO
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Brand management
Content creation, SEO and utilising AI
Online and offline marketing, including Google Ads certification
You will undertake the ground-breaking Professional Apprenticeships Multi Channel Marketer Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated provider and also hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The training is delivered using a hybrid model and can be delivered fully remotely if needed. You will have monthly 1-2-1s with your assigned tutor, along with monthly group sessions, where one topic will be covered in detail, and you will have the opportunity to meet and work with all the other apprentices on the course.
The programme is designed to mould you into a high-level, all-rounded digital marketer. You will learn in detail about:
Principles of Marketing
Social media
Brand management
Creating content
Evaluating and reviewing campaigns
Paid media (PPC) and much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
A genuinely creative role with real input into content and campaigns
Opportunity to work closely with and learn from a Marketing Executive
Exposure to strategy, performance review and campaign planning
Room to grow, develop and shape the role over time
Employer Description:Pro Apprenticeships (Professional Apprenticeships Ltd) is known for the exceptional training and support we deliver to apprentices and businesses across multiple pathways. With particular strength in technical apprenticeships, including software development, data analytics, cybersecurity, and IT support, we also support businesses with marketing, business administration, and leadership development.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Marketing ExecutiveSalary: Highly competitive, dependent on experience and skills (c £26,000) + BenefitsHours: Full-time, permanent (37.5 hours per week)Based at Ampleforth Abbey YO62 4ENClosing date: Tuesday 7th AprilOnsite Interviews: Friday 17th AprilBenefits
Up to 8% employer-matched pensionLife assuranceFree lunch during working hoursFree on-site parking20% discount at the Tea room and Abbey ShopCycle to Work SchemeChristmas ClosureHistoric Houses and Yorkshire Great Houses, Castles and Gardens passes to borrowEmployee Assistance programmeRetail savings platform50% discount on fitness suite, swimming and other activities at St Albans Centre
About Ampleforth AbbeyAmpleforth Abbey is home to the UK’s largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action.Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home.We are looking for a Marketing Executive who will embrace the opportunity to work in a charitable organisation for our monastic community,tearoom, employees and guests. This is a varied role and supports internal communications with our employees, volunteers and the Monastic Community as well as all our external guests and visitors, working alongside our Marketing, Communications & Development team to support the Monastic Community in sharing an invitation to ‘come and see’ Ampleforth Abbey. Main Responsibilities but not limited to:-Digital Marketing
To develop a social media content strategy informed by the Marketing, Communications and Development Strategy, identifying opportunities for growth and using audience segmentation and insights to inform content planningTo manage our social media accounts, planning, scheduling and publishing content including organic posts and paid social media campaignsTo implement and manage digital marketing campaigns, using insights such as key words, SEO and AI to shape campaign developmentTo support the management of the website, updating content including news articles, events listings and web pages, and liaising with our website development company to improve user experience and overall website performance
Design and Content Creation
To develop engaging and impactful content for social media and digital campaigns, growing our audiences across all platformsTo capture and edit content for social media and digital platforms including short-form video, photography, and longer videos for Home Retreats to maintain engagement with our growing online communityTo gather content and producing staff and visitor electronic newsletters on a regular basis using MailChimpTo assist in the design, production and distribution of relevant marketing materials, using design software including Adobe Creative Suite, and ensuring that all visuals are on-brandTo ensure all content, both digital and in-print, is high-quality, brand-aligned and tailored for each platform and audience
Analytics and Reporting
To oversee the digital marketing budget and demonstrate ROI on digital marketing spendTo monitor and report on the performance of social and digital marketing campaigns, using insights to refine the content strategy and shape decision-makingTo report on key metrics weekly and monthly, using tools such as Google Analytics and Google Search Console to measure performance and track progress against the objectives identified in the Marketing, Communications and Development Strategy
Partners and Suppliers
To collaborate with external suppliers including designers, photographers, printers and videographers, supervising them and providing creative direction as and when requiredTo collaborate with external partnerships and membership organisations on mutually beneficial marketing campaigns
Other Responsibilities
To assist with the delivery of Marketing and Communications campaigns across all areas of the organisation, including hospitality, retreats, events and programmingTo assist with writing press releases and support with media visits, including commercial filming, influencers and journalistsTo stay up-to-date with industry trends and marketing best practice
To undertake any other reasonable duties required in line with capabilities, the needs of the company, and the wider group.ExperienceYou will have:
Effective planning, organisation, and time management (essential)Proven experience of creating, diarising and launching social media content including photos, reels and videos (essential)Experience of working with/in faith-based organisations (desirable)Proven experience of working in a similar role within the charity, and/or education, cultural sectors, or visitor economy (desirable)Experience of creating newsletters or internal/external communications (desirable)
Skills and AttributesYou will bring:Technical:
Able to generate creative new ideas for contentUp-to-date knowledge of digital platformsExperience of video creation and editingExperience of website content Management systems
Behavioural:
Highly organised with great attention to detailAbility to build great relationships across the businessYou will have high standards & genuinely want to make Ampleforth Abbey a place people want to visit.
Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.Interested? If you feel that you possess the relevant skills and experience, then please send your cv. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
