This apprenticeship is a great opportunity to gain hands-on experience in our Communications and External Affairs Team.
You’ll work across a range of areas, including customer communications, media, and stakeholder engagement. This will help you learn how we share our story with customers, partners, and the wider community.
Training Outcome:
To gain the skills and experience to start your career in PR and Communications
PR & Communications Assistant
Communications Officer or Marketing Coordinator
Senior Communications, PR, or Engagement Officer
Specialist roles in media, internal communications, digital content, or community engagement
Progression to Communications Manager, PR Manager, or Level 5 marketing/communications qualifications
Employer Description:SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. Working Hours :Monday to Thursday, 9.00am - 5.00pm.
Friday 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Community Health and Engagement Officer (CHEO) £ 16.47 per hourPermanent, part time to Full time Hours availableMonday to Friday up to 8 Hours per day, flexible start timeWe have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking . Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality.As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruiting and leading a service users board, support our complaints process and support ongoing service improvement activities. You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service.Key ResponsibilitiesService User Engagement
Promoting the importance of user lived experience in the company, community and among external stakeholders.Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff. Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience.
Quality Monitoring & Improvement
Attending the monthly contract review meetings with the Integrated Care Board.Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement.Implementing improvements following complaints.Feedback from Service Users through formal mechanisms.
Service User Support
Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options availableSupporting Service Users to navigate the complaints process.Making information available via signposting to other services – other health professionals, social care, MIND, charities, citizens advice etc.
Networking and Communication
Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvementsNetworking with local and national disability organisations.Some use of local social media to promote service user engagement.Producing a local newsletter and providing other service users relevant information.
What are we looking for?
Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting.experience of strategic and project planning and decision making.Experience of managing multiple workstreams with ability to prioritise and organise work effectivelyGood interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management.Good written and verbal communication skills.Good IT skills and ability to contribute to the production of communications material aimed at service users.Understanding and willingness to use social media for service user engagement.Marketing/PR experience would be advantageous.Understanding of research and audit processes advantageous.A UK driving licence is essential.
What can we offer you?
£ 16.47 per hourPermanent, part time to Full time Hours availableMonday to Friday up to 8 Hours per day, flexible start timeUp to 33 days holiday (including bank holidays)Company Pension SchemeLife Assurance
INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
