Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding
Crime Recording - using our systems to take reports of crime and making sure everything is recorded according to guidelines.
Working with partner agencies to record other incidents in which the Police play a role
Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police
Dealing with requests/queries via online platforms
Training:
The apprenticeship takes approximately 18 months to achieve. Once completed, you will receive a level 3 apprenticeship in emergency service contact handling
During the apprenticeship you will receive structured on and off-the-job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls
The on and off-the-job development includes the use of communication systems and software, communication skills, risk assessment and decision-making, and technical knowledge and understanding of incidents relevant to policing
The development is predominately delivered in blocks of learning
The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After that, it will be at the location you are applying for
Training Outcome:Progression opportunities include:
Those within the department and control room, such as becoming a supervisor or/and operational manager
Becoming a Police Officer
Applying for internal roles within Thames Valley Police
Employer Description:Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public.
Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve.
Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family.
This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.
It’s a unique and rewarding career. A career worth living.Working Hours :6 on 4 off.
2 earlies ranging from 07:00 to 17:00.
2 lates ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat).
2 Nights ranging from 21:00 to 07:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
To carry out planned maintenance and responsive repairs to all vehicles and plant in use by the organisation and third party contractors. To ensure that all planned maintenance and responsive repairs are carried out to the necessary standard as laid down by the Vehicle Operators Standards Agency (VOSA) and manufacturers procedures in order to maximize vehicle/plant efficiency and availability to end user departments.
Responsibilities and Duties: 1. To undertake the planned maintenance and responsive repairs to all vehicles and plant supplied to end user department by Fleet Services. 2. To ensure that the planned maintenance and responsive repairs to vehicles and plant are carried out to VOSA ,Construction and Use ,Manufacturers and HSE standards. 3. To prepare HGV and PSV vehicles for annual test to all latest construction and use regulations and MOT testers manual standards 4. To ensure that all planned maintenance and responsive repairs are progressed through the Fleet Vehicle Workshops in a efficient and effective manner. 5. To ensure all planned maintenance and responsive repairs are accurately recorded on job cards and legal VOSA safety check sheets to include work completed, parts dates and personal signatures’. 6. Liaise with the Fleet Vehicle Workshop Stores to insure adequate vehicle spares are available, requisition non-stock items as required. 7. Liaise with user dept drivers and supervisor on vehicle fault finding and vehicle availability and legal compliance. 8. Liaise with specialist vehicle repair contractors to aid accurate and expedite diagnosis of vehicle faults. 9. To be part of a 24 hrs 365 day stand-by rota to include bank holidays 10. Emergency stand-by will include responding to major incidents when declared by the Emergency Planning Officer, this will include liaising with the Police, Fire Brigade and the Local Authority Liaison Officer (LALO). 11. To attend roadside breakdowns as required undertaking detailed situation assessment and fault diagnosis and repair with due regard to personal safety. 12. Liaise with recovery contractors to arrange safe removal of vehicles. 13. To ensure all specialist tools and equipment are used in the correct manner and are in a fit and serviceable condition reporting faults to the Workshop Supervisor. 14. In conjunction with the Workshop Supervisor assist in undertaking H&S risk assessments and reviews within the Fleet Services Workshops. 15. To keep up to date with all devolvement’s in vehicle and plant engineering attending specialist manufacturers training courses maintaining appropriate accreditation in line with legal requirements. 16. Maintain the ISO9000/2000 quality system ensuring all procedures are adhered to. 17. Flexibilty The overriding need is to provide an economical and commercially viable organization which is responsive to the needs at all times and the post holder will be expected to take a flexible approach to his duties to assist in covering all aspects of work throughout the section as required in order to promote the general well being of Fleet Services.
Hours: 35hrs per week Five day shifts over Seven to including Saturday and Sunday Stand-by rota 365 days including bank holidays.
Knowledge
Detailed knowledge of vehicle workshop practices and commercial vehicle repair and maintenance.
Detailed knowledge of ISO 9000/2000 quality standards.
Detailed knowledge of VOSA HGV and PSV Operator Licensing Regulations.
Detailed knowledge of VOSA HGV and PSV Mot testing regulations.
Detailed knowledge of Health and Safety at work management regulations.
HGV licence C+E.
Requirements
Experience in the repair and maintenance of HGV and PSV vehicles.
Must be mobile and able to travel within the area and visit sites.
Good standard of general education.
Recognised apprenticeship in motor vehicle/mechanical engineering ONC or equivalent in motor vehicle/mechanical engineering
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