Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding
Crime Recording - using our systems to take reports of crime and making sure everything is recorded according to guidelines.
Working with partner agencies to record other incidents in which the Police play a role
Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police
Dealing with requests/queries via online platforms
Training:
The apprenticeship takes approximately 18 months to achieve. Once completed, you will receive a level 3 apprenticeship in emergency service contact handling
During the apprenticeship you will receive structured on and off-the-job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls
The on and off-the-job development includes the use of communication systems and software, communication skills, risk assessment and decision-making, and technical knowledge and understanding of incidents relevant to policing
The development is predominately delivered in blocks of learning
The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After that, it will be at the location you are applying for
Training Outcome:Progression opportunities include:
Those within the department and control room, such as becoming a supervisor or/and operational manager
Becoming a Police Officer
Applying for internal roles within Thames Valley Police
Employer Description:Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public.
Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve.
Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family.
This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.
It’s a unique and rewarding career. A career worth living.Working Hours :6 on 4 off.
2 earlies ranging from 07:00 to 17:00.
2 lates ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat).
2 Nights ranging from 21:00 to 07:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
This is a great opportunity to gain real experience tackling anti-social behaviour, supporting residents, and working with partners like the Police and Fire Service.
You’ll earn while you learn and work towards a Level 4 Anti-Social Behaviour and Community Safety Officer Apprenticeship qualification.
You'll help respond to reports of anti-social behaviour, support community safety projects and campaigns.
You'll work with partners, including Police and housing organisations and help residents access support and services whilst gaining practical experience in local government.Training:Online learning every week.Training Outcome:Support Mobile Multifunctional roles.Employer Description:Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities. If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental,Patience,Physical fitness....Read more...
As a Fraud Investigator, your work will change based on business needs, so adaptability and flexibility are essential.
Key Responsibilities:
Request necessary evidence from designated sources using Authorised Officer powers and the Operational Intelligence Service
Collaborate with other departments and organisations like Local Authorities, Police and HMRC within the framework of any existing partnership agreements
Research and gather information for investigations, ensuring it meets legal standards
Complete Requests for Information (RFIs) as neededRecord, retain, and review collected materials for criminal investigations for Disclosure purposes
Recommend next steps for action to Team Leaders for consideration
Conduct Interviews under Caution as per legal guidelines under the Police and Criminal Evidence Act 1984 (England and Wales) and Common Law (Scotland)
Prepare prosecution cases following Crown Prosecution Service (CPS) and National File Standard guidance (England & Wales) and in line with Crown Office & Procurator Fiscal Service guidance in (Scotland)
Attend court and give evidence in criminal cases and appeal tribunals
Maintain quality standards by following DWP policies and procedures, and CFCD operational instructions
Work effectively within a team and contribute to team goals
Promote fraud awareness within DWP and to external partners.
Communicate confidently and professionally with internal staff and external agencies
Training:
Counter Fraud Investigator Apprenticeship Level 4
Functional Skills in English and maths if required
Training Outcome:
The apprenticeship for the Apprentice Fraud Investigator role is designed to work towards achieving Category C Investigator practitioner level membership of the Government Counter Fraud Profession (GCFP)
On achievement of the apprenticeship, you will be required to complete an annual self-assessment to evidence your knowledge, skills, and experience
Employer Description:The Department of Work and Pensions is a major Government Department, handling jobs, training, unemployment benefits and pensions.Working Hours :You may be required to work any time between the hours:
7.45am & 8.00pm on any day between Monday - Friday, &
8.45am to 5.00pm on Saturday.
Working pattern to be agreed with successful applicants.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience,Leadership skills,Decision making skills,Developing self and others,Adaptability....Read more...
Senior Residential Childcare Officer – Days and Sleep-insMinimum level 3 in Children’s Residential Care is requiredDriver’s with their own car is desirable but not essentialGateshead£14.60 per hour37.5 hours per week and alternate weekends, 1 sleep in per weekRota’s are published 4 weeks in advanceSenior Residential Childcare WorkerWe're looking for a passionate, reliable and values-driven Senior to join our Team in and around Gateshead. You'll lead shifts, safeguard young people and inspire both children and colleagues every day.What’s on Offer?
Paid mandatory and ongoing career development trainingFree on-site parkingAll drinks/hot drinks includedEvening meals includedAdditional payments on Christmas Day, Boxing Day and New Years DayGenuine progression opportunitiesChances to spin our WOW-Wheel!Flexibility around family commitmentsRefer-a-friend bonus!Loyalty bonuses.Exceptional support from a company genuinely focused on changing people’s lives
What You'll Do
Lead and coordinate shift staff, acting as first point of contact for concerns and decisionsSafeguard children in line with the Children Act 1989 & 2004 — responding to disclosures, managing risks and liaising with social workers, police and other professionalsProvide warm, consistent day-to-day care that supports emotional, behavioural and developmental needsMentor staff and guide new starters through challenging situationsAttend reviews, planning meetings and contribute to professional discussionsHelp create a safe, nurturing environment where children can thrive
What We're Looking For
Strong leadership, decision-making and communication skillsSolid safeguarding knowledge and experience in residential childcareUnderstanding of trauma, child development and relevant legislationA calm, resilient and solution-focused approach under pressureA genuine team player with warmth, integrity and enthusiasmSomeone who sees residential care as a vocation, not just a job
Our Senior Residential Childcare Officer's aid with all aspects of care inclusive of social, recreational, physical, and psychological needs of the service user. You will be required to enable Service Users to lead fulfilling lives based upon their personal support needs. You will work to high standards set internally and externally. doing all you can to make sure that the children we support.Apply now if you want to make a difference as a Senior Residential Childcare Officer.....Read more...
