Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information, so it is relayed to the officers responding
Crime Recording - using our systems to take reports of crime and making sure everything is recorded according to guidelines
Working with partner agencies to record other incidents in which the police play a role
Signposting members of the public to more appropriate agencies when it is not a matter dealt with by the police
Dealing with requests/queries via online platforms
Managing the despatch of resources and prioritising incidents in line with threat, risk, harm and vulnerability, ensuring that public and officer safety is maintained at all times
Making sure police officers and other resources have all the necessary information to deal with the incidents they have been deployed to
Represent the police control Room at various external events such as Reading, Oxford, MK Dons and Wycombe Football matches. Also, to perform your controller duties around other large-scale events such as Reading Festival, Ascot Racecourse, Henley Royal Regatta and other ad hoc events. (subject to extra training, ability and willingness to travel)
Training:
The apprenticeship takes approximately 18-months to achieve. Once complete, you will receive a level 3 apprenticeship in Emergency Service Contact Handling
During the apprenticeship, you will receive structured on and off-the-job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls
The on and off the job development includes the use of communication systems and software, communication skills, risk assessment and decision making, and technical knowledge and understanding of incidents relevant to policing
The development is predominately delivered in blocks of learning. The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After this it will be at the location you apply for
Training Outcome:Progression opportunities include:
Those within the department and control room, such as becoming a supervisor or/and/or operational manager
Becoming a police officer
Applying for internal roles within Thames Valley Police
Employer Description:Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public.
Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve.
Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family.
This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.
It’s a unique and rewarding career. A career worth living.Working Hours :6 on 4 off.
2 earlies, ranging from 07:00 to 17:00.
2 lates, ranging from 10:00 to 02:00 (Sunday - Thursday) or 03:00 (Friday & Saturday).
2 nights, ranging from 21:00 to 07:00.
Exact shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
As an Apprentice Business Support Officer, you will play a vital role in supporting the Family Connect team by processing referrals, recording information accurately, and ensuring sensitive safeguarding information is handled efficiently and confidentially.
Key responsibilities include:
Process safeguarding referrals from partner agencies, including Police, Health Services, Education, Early Help providers, and other statutory and voluntary organisations.
Record referrals and safeguarding information accurately on the appropriate case management systems
Ensure information is processed promptly and allocated in accordance with service procedures and statutory timescales
Maintain accurate electronic records and update databases in line with service requirements
Other ad hoc duties such as processing and sending letters and maintaining shared inboxes
Record information accurately, ensuring appropriate action is taken in line with safeguarding procedures
Prepare, distribute, and maintain records, reports, correspondence, and documentation
Support the organisation and administration of meetings where required
Handle highly sensitive, confidential, and often distressing information relating to children, families, abuse, neglect, domestic abuse, exploitation, and other safeguarding concerns
Training:
This apprenticeship will provide you with the Level 3 Business Administrator Apprenticeship
Training will be delivered by Heart of England Training
More information about this apprenticeship can be found here:
https://hoet.co.uk/apprenticeships-business-administration/Training Outcome:This is a fixed-term for 18-months; however, this can lead to permanent position depending on course completion and performance.Employer Description:Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 380 apprentices, most of whom have been retained in further roles at the Council.Working Hours :Monday to Friday, generally 9.00am - 5.00pm, but in line with our flexible working policy.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience....Read more...
