Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding
Crime Recording - using our systems to take reports of crime and making sure everything is recorded according to guidelines.
Working with partner agencies to record other incidents in which the Police play a role
Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police
Dealing with requests/queries via online platforms
Training:
The apprenticeship takes approximately 18 months to achieve. Once completed, you will receive a level 3 apprenticeship in emergency service contact handling
During the apprenticeship you will receive structured on and off-the-job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls
The on and off-the-job development includes the use of communication systems and software, communication skills, risk assessment and decision-making, and technical knowledge and understanding of incidents relevant to policing
The development is predominately delivered in blocks of learning
The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After that, it will be at the location you are applying for
Training Outcome:Progression opportunities include:
Those within the department and control room, such as becoming a supervisor or/and operational manager
Becoming a Police Officer
Applying for internal roles within Thames Valley Police
Employer Description:Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public.
Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve.
Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family.
This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.
It’s a unique and rewarding career. A career worth living.Working Hours :6 on 4 off.
2 earlies ranging from 07:00 to 17:00.
2 lates ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat).
2 Nights ranging from 21:00 to 07:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
Principal Accountabilities:
1 To complete a programme of training conducted alongside the chosen training provider and Nottinghamshire Polices internal departments. As an apprentice you’ll become proficient with on-the-job learning with your employer where you will be released to study, equating 20% of off the job learning.
2 As a Nottinghamshire Police Apprentice this is a full time course of work and study. You will be required to undertake learning as part of your role and complete all base learning, assignments or assessments in conjunction with your work as required by your training provider. Progress will be monitored by the training provider and Apprentice Officer, however, it is the responsibility of the apprentice to complete all assignments in a timely manner, flagging any issues with their line manager and education representatives.
3 Assist in the installation, configuration, and maintenance of IT hardware, including laptops, desktops, mobile devices, and peripherals 4 Work alongside IS Engineers to troubleshoot and resolve technical incidents and service requests. Support the deployment and management of core applications and systems and ensuring asset records are maintained and kept up to date.
5 Contribute to and support system upgrades, device rollouts, and technology refresh programmes 6 Develop and maintain knowledge articles to support users and colleagues 7 Undertake research, tasks and support the delivery projects relating to your role. Assist the department in collating and presenting information to include contacting departments and external organisations.
8 Deliver service excellence, customer care and display strong customer focus.
9 The apprentice may be required to undertake other duties up to a level consistent with the principal responsibilities of the job.
10 To participate in the Force Career Conversation process and take responsibility for identifying your own professional and career development needs.Training:This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Derby Road Campus. This attendance is required during term time only.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:Potential of full time role, upon successful completion of the apprenticeship.Employer Description:Internationally famous for Sherwood Forest, home of the Robin Hood legend, the principle of serving and protecting our communities remains just as true as it did back then.
The force has a dedicated workforce of just under 3,800 officers and staff, who are supported by a growing army of hundreds of Special Constables, cadets and volunteers. Our priorities: engage our communities; create a service that works for local people; become an employer of choice.Working Hours :Monday - Friday 9.00am - 5.00pm, with 30 minutes for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
