You will work as part of our Customer Services team, supporting internal and external customers and contributing to a positive, professional service experience. Key responsibilities include:
Acting as a first point of contact for customer enquiries via email, phone and digital channels
Providing timely, accurate and professional responses to customer queries
Escalating complex or technical issues to appropriate colleagues when required
Conducting customer surveys and reporting feedback to management
Maintaining accurate customer records within internal systems
Supporting service delivery in line with agreed processes and service standards
Working collaboratively with colleagues across Workwell Outsourcing
Identifying opportunities to improve customer experience and service efficiency
Developing knowledge of Workwell’s services and customer needs
As you progress through the apprenticeship, you will take on increasing responsibility and develop confidence in handling more complex customer interactions.Training Outcome:You'll be level 3 qualifed in Customer Service.Employer Description:At Workwell Outsourcing, we support Recruitment businesses by delivering exceptional back-office supportWorking Hours :Monday to Friday - 37.5 hours per week. Shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills....Read more...
Job Description:
Are you a qualified accountant with a background in Finance Change, focussed on system implementations and / or migrations? If so, we’d love to hear from you.
Core-Asset Consulting is supporting a leading financial services organisation in the appointment of a Finance Change Lead on a 9-month contract based in Edinburgh (hybrid working with 3 days in the office)
Essential Skills/Experience:
Fully qualified accountant with relevant work experience
Proven experience delivering finance change projects
Hands-on experience with general ledger migration or ERP-led finance transformation
Experience supporting outsourcing transitions within finance
Strong understanding of core finance processes, controls, and month-end cycles
Ability to operate independently and deliver in a fast-paced, time-bound environment
Strong stakeholder management and communication skills
Core Responsibilities:
Deliver finance change and business readiness activities within agreed timelines
Lead delivery of general ledger migration, including business readiness and cutover support
Lead the outsourcing of accounts payable and expense processes, including vendor mobilisation and process handover
Manage impacts across finance teams, processes, and systems
Engage effectively with senior stakeholders, providing clear communication throughout the programme
Deliver training and support materials to enable adoption of new operating models
Conduct readiness assessments and support go-live and post-implementation stabilisation
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16473
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS....Read more...
Daily/Weekly Tasks:
Update drawings and production documents
Support NPI (New product introduction) and prepare build information
Assist with fault finding and production queries
Provide shop floor engineering support
Training:
This is a Level 3 Engineering and Manufacturing Support apprenticeship, delivered over a 36 month period
The apprentice will attend the training centre, In-Comm Training Services in Aldridge, WS9 8UG, 2 and a half days per week for the first 14 months
Training Outcome:
Upon successful completion, apprentices will be offered a full time position within the engineering department and opportunity for further learning and development
Employer Description:PP Control & Automation is an award-winning provider of strategic outsourcing solutions to many of the most successful and respected machine builders worldwide.
The PP C&A approach to manufacturing starts with understanding your business pain. This pain is often a constraint to further growth. Commonly, they are centred around people and space, or production lead times and supply chain management. PP C&A alleviate these constraints by building relationships, strategies and manufacturing solutions that help you focus on your core competencies and comfortably and confidently leave the rest in safe hands.Working Hours :Monday - Thursday, 8.00am - 5.00pm and Friday, 8.00am - 12.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Patience,Enthusiasm for learning....Read more...
Working within our Hounslow-based, front-facing Customer Services team, you will support local residents with essential council services while developing the knowledge, skills and behaviours needed to succeed in a professional environment which includes the following key tasks:
Provide face-to-face and digital customer support
Ensure accurate information is provided at all times
Update systems with full and accurate data
Maintain working knowledge of legislation and processes
Promote customer satisfaction surveys
Perform administration tasks
Promote online services and digital take-up
Verify and scan customer evidence
Key deliverables will be:
Ensure individual performance targets are met
Ensure individual quality targets are met
Take ownership of customer queries and resolve at first point of contact where possible
Deliver accurate and timely information to customersMaintain a high quality of work in line with service standards and agreements
Handle more complex or sensitive customer interactions with appropriate support
Always observe confidentiality and data security
Adherence to all company policies and procedures
Training Outcome:
Upon successful completion of the apprenticeship, we aim to offer a permanent role within the organisation if a position is available
Employer Description:Liberata is a leading business services provider to public and private sector organisations across the UK. We support our clients in transforming their operations through innovative solutions and deep expertise across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll, and Customer Services.
We work in partnership with our clients to help them become more efficient, using our best-in-class business process outsourcing and operational transformation capabilities.
At Liberata, we work together as one team, keeping our customers at the centre of everything we do. We aim to deliver meaningful outcomes for our clients, guided by our values: Accessible, Curious and Expert.
We’re committed to giving every employee the opportunity to make a real difference, contribute to the growth of the business, and try new things. If you are hardworking, enthusiastic and looking for a challenge, Liberata could be the right place for you.
Please note that, to comply with the government’s Baseline Security Personnel Standard (BPSS) verification process, this role is subject to a Disclosure Scotland check.Working Hours :Monday to Thursday, 8.30am to 5pm
Friday, 8.30am to 4.30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Passion to make a difference,Empathetic,Can-do attitude,Remain calm under pressure,Prioritise workloads....Read more...
As a Level 4 Project Management Apprentice at GBS Procure, you will dive into a highly practical role designed to give you a comprehensive understanding of the entire procurement and contract management lifecycle.
Operating out of the Kenilworth office four days a week, your initial months will involve working closely under the supervision of a team of experienced procurement professionals, transitioning over time into managing your own portfolio of lower to mid-value tender projects ranging from £5,000 to £250,000.
You will learn how to navigate the complex world of modern procurement and sourcing, which heavily involves compiling detailed evaluation spreadsheets, conducting vital supply market research, operating client e-procurement portals, and carefully drafting official procurement documentation that complies with strict government regulations and client policies.
Beyond the initial sourcing phase, you will actively support clients by diligently administering procurement projects at every key stage, which includes coordinating and moderating client tenders, writing comprehensive tender assessment summaries, and drafting formal recommendation results to ensure services are delivered efficiently and transparently to our clients.
Your role is also heavily rooted in data, meaning you will be responsible for tracking key performance indicators, generating management information, and keeping internal systems like the GBS time recording platform accurate and up to date.
A typical day in this role is diverse and fast-paced, split between collaborative project administration and analytical evaluative tasks. Your morning might begin at Berkeley House by logging into Microsoft Teams and email to answer a variety of incoming queries from both customers and suppliers.
Later in the morning, you might populate complex evaluation spreadsheets to cross-reference supplier bids, or dial into a client meeting to help moderate client tenders and take detailed minutes. After lunch, you might shift your focus to a newly won contract—such as analysing the supply market for a local housing association to investigate a more sustainable approach to grounds maintenance, before pivoting to draft formal tender assessment summaries and recommendation results for your reporting manager.
Every fifth day of the week, your routine shifts completely away from the office to dedicated self-study and online learning, allowing you to attend workshops and prepare for exams to achieve your globally recognised Chartered Institute of Procurement and Supply qualification.
Training:The apprentice will have an assigned Educator from Heart of England Training.Training Outcome:Procurement Officer, Procurement Business Partner, Senior Procurement Business Partner.Employer Description:GBS Procure Limited delivers expert procurement consulting and outsourcing services tailored for social purpose businesses, including social housing providers and non-profits. Based in Kenilworth, Warwickshire, we specialise in navigating complex public procurement regulations, driving commercial value, and delivering compliant, strategic souring solutions that maximise social impact.Working Hours :37.25 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
