About the Company
Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.
About the Role
As a Junior Customer Support Executive Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include:
Efficiently responding to inquiries via live chat
Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
Enhancing our support centres by identifying when articles need updating and reporting back to your lead.
What We’re Looking For
GCSE Grade C/4 or above in Maths & English (or equivalent)
Please note: an IT related qualification higher than Level 2 (Level 3 or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified.
We want to hear from you if you’ll bring:
Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully.
Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.
Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.
Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others.
Why Join Us?
Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve.
Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication—with customers, partners, and team members—is essential for building strong relationships.
Private Medical Insurance
Training:Training & Development
You will complete a Level 3 Digital Support Technician Apprenticeship, covering:
Operate digital information systems
Digital architecture (physical storage vs cloud, the role of operating systems and servers)
Maintaining end-user systems (software, hardware and operating systems)
Information security principals
System security
Account management (optional)
Managing & analysing data
Digital marketing
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT.Training Outcome:This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT.Employer Description:Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.Working Hours :Monday - Friday, a variation of standard office hours.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
About the Company:
Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.
About the Role:
As a Junior Customer Support Executive Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question.
Your key responsibilities will include:
Efficiently responding to inquiries via live chat
Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
Creating accurate instant set-ups via live chat, sharing articles and creating snippets
Enhancing our support centres by identifying when articles need updating and reporting back to your lead
What We’re Looking For:
GCSE Grade C/4 or above in maths & English (or equivalent)
Please note: an IT related qualification higher than Level 2 (Level 3 or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified
We want to hear from you if you’ll bring:
Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully
Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions
Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations
Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others
Why Join Us?
Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf
Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new
Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve
Always open: With transparency we simplify the complex, collaborate globally and empower everyone
We believe openness in our communication with customers, partners, and team members is essential for building strong relationships
Private Medical Insurance
Training:Training & Development:
You will complete a Level 3 Digital Support Technician Apprenticeship, covering:
Operate digital information systems
Digital architecture (physical storage vs cloud, the role of operating systems and servers)
Maintaining end-user systems (software, hardware and operating systems)
Information security principals
System security
Account management (optional)
Managing & analysing data
Digital marketing
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT.Training Outcome:
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT
Employer Description:Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.Working Hours :Monday - Friday, a variation of standard office hours.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Recruit4staff is proud to represent their client, a leading Chester-based Travel Company, in their search for an experienced Product Manager (Australasia) to work in their busy office based in ChesterFor the successful Product Manager (Australasia), our client is offering
Competitive SalaryMonday to Friday, 9:00 am – 5:30 pm, 37.5 hours per weekPermanent contract23 days holiday rising by 1 day per year (up to 25 days) + Bank HolidaysCompany Pension SchemeDiscounted personal holidaysCompetitive benefits package including Eye Care, Life Insurance, Retail Discounts, and L&D FundingFree parkingFriendly working environment
The Role – Product Manager (Australasia):
Take full responsibility for negotiating market-leading rates, exclusive offers, and availability with suppliers.Oversee the commercial performance of designated destinations and product lines.Create and implement product strategy based on market research, competitor analysis, and performance metrics.Build and maintain strong supplier relationships across various product types and international destinations.Work with internal teams to enhance supplier connectivity and distribution strategies.Ensure compliance with Health & Safety requirements for all products and suppliers.Secure and manage marketing funding opportunities with suppliers.Support sales teams with relevant product training and knowledge sharing.
What our client is looking for in a Product Manager (Australasia):
Previous experience in a product or purchasing role within the travel industry focusing on Australasia – ESSENTIALStrong knowledge of the online travel sector and supplier connectivity technology – ESSENTIALExcellent negotiation and communication skillsHigh attention to detail and strong commercial awarenessProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Self-motivated, proactive, and capable of managing workloads to tight deadlinesConfident decision-maker with a flexible and collaborative approach
Key skills or similar Job Titles:Product Manager, Travel Product Executive, Purchasing Manager, Travel Buyer, Destination Manager
Commutable From: Chester, Wrexham, Ellesmere Port, Wirral, Runcorn, Northwich, Liverpool
For further information about this and other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd, who are operating as a recruitment agency, agent, agencies, employment agency, or employment business.....Read more...
JOB DESCRIPTION
Location: Vernon Hills, IL
Department: Rust-Oleum US Marketing
Reports To: Director, Pricing Strategy
JOB PURPOSE:
The Manager of Platform Pricing Strategy will be responsible for setting and monitoring the pricing strategy for assigned product platforms / channels, working with Product Management, and working with Sales to create and execute account level pricing plans in line with this strategy. Additionally, this role will be responsible for promotional guidance for the key platforms. This position reports to the Director of Pricing Strategy.
RESPONSIBILITIES
Pricing Strategy Creation
Work with Product Management, Sales, and Leadership to design, develop, and maintain comprehensive and harmonized market-based pricing strategies for each platform, executed at the channel and account level designed to achieve sales and margin objectives.
In line with the designed strategy, continuously monitor and ensure new and existing pricing strategies are consistent, equitable, and profitable across all accounts, channels, and product lines.
Design new and innovative pricing models suited to the product platform aimed at maximizing margin while retaining customer traction.
Work with Product Management and Sales to set and execute pricing strategy for new product launches designed to achieve sales and profitability targets.
Partnering with the Trade and Sales Teams, implement and lead a best-in-class promotion's strategy, designed to improve promotional analytics and ensure effectiveness and profitability of promotions.
Price Negotiation & Execution Support
Serve as a strategic advisor for pricing and work closely and communicate frequently with senior leaders, Sales Team, and Product Manager Team members regarding price adjustments.
Develop and leverage innovative methods to identify and propagate pricing opportunities targeted at margin enhancement and driving sales volumes.
Play a key role in supporting the sales team on price negotiations and ensure pricing is aligned with the platform strategy.
Monitor raw material costing and develop pricing actions design to mitigate margin erosion risk and maximize margins.
QUALIFICATIONS
Education: 4-year BS degree in business or mathematics/statistics or engineering with an MBA being an added advantage.
Experience: 7+ years of relevant professional experience; 2+ years of management and leadership experience in Pricing and Business Strategy.
A subject matter expert on Product Pricing or Pricing Strategy.
Analytic and strategic thinking skills, with ability to digest complex information and make data-driven decisions.
Leader with a passion for people with the ability to exert formal and informal influence across functions.
Passionate problem solver and creative thinker, with ability to pitch new ideas and be open to feedback.
Dynamic and agile: Ability to think in a creative and strategic way, but be adept at delivering operationally to ensure tasks are followed through to completion. Ability to work efficiently and flexibly to deliver results.
Strong decision making and prioritization skills, especially when multiple trade-offs are involved and faster decisions are required.
Empathy and good listening skills to understand the needs/pain points of your customers/ stakeholders.
Excellent facilitation to effectively facilitate requirement gathering/elicitation sessions with senior business leaders/stakeholders
LEADERSHIP TRAITS
Leadership: Demonstrate a set of mindset and behaviors that align people, enable them to work together in an effort to accomplish desired goals in rapidly changing environments.
Strategic Planning: Is proactive, forward-looking and can anticipate trends. Has vision and can create competitive and breakthrough strategies and plans.
Change Management: Ability to adapt to change, anticipate future needs, is flexible, overcomes resistance to change, and demonstrates managerial courage
Problem Solving: Is able to understand and evaluate complex issues and devise and implement successful solutions. Is focused on results, can see hidden problems, and takes logical approach and probes fruitful sources for answers. Is proactive and decisive in nature
Communication: Has effective verbal communication and presentation skills, has effective writing abilities (clear and succinct), had executive presence, has active listening abilities, and can convey important or critical messages that have the desired effect.
Collaboration: Identifies opportunities for shared resources, seeks partnerships, is a team player, and involves others. Builds commitment, fosters open dialogue, and supports diversity and input from all team members. Is open minded and transparent.
Decision Making: Uses critical thinking skills, has a track record of making high quality decisions, does not hesitate when making decision, is confident, and is action oriented.
Financial Acumen: Has demonstrated financial acumen, can successfully budget and forecast, and understands cost implications of decisions.
Developing Others: Coaches others and nurtures emerging leaders. Is a keen listener, provides challenging/stretch assignments, encourages development, confronts and deals with performance issues effectively and delegates tasks effectively in order to develop others.
Judgement: Adopts strategic, analytical and carefully weighted decision-making process in the evaluations of alternative scenarios.
Integrity & Commitment: Demonstrates integrity, has commitment, shows moral courage, demonstrates emotional intelligence, is values-driven, respects the Company culture, and demonstrates responsible entrepreneurship. Has a can-do attitude and the desire to go above and beyond.Salary Range: $95,000 - $110,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
