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Business Development Apprentice
Reporting to the Director, you will be responsible for supporting outbound sales prospecting and lead generation for penetration testing services, while developing your understanding of the cybersecurity industry. Day-to-day tasks will include: Proactive outbound calling, emailing, and LinkedIn outreach to generate qualified leads Maintaining accurate CRM data, including leads, contacts, accounts, and opportunity stages Researching target companies, identifying key decision-makers, and building stakeholder maps Following up with previous and potential clients from our existing database once confident in our service offering Supporting the planning and execution of outbound campaigns and responding to inbound marketing activity Preparing quotations for customers as required Assisting in the creation and coordination of sales and marketing collateral Maintaining online sales and marketing content across platforms Growing your professional LinkedIn network and managing outreach activity Providing general sales support and assisting with ad-hoc administrative tasks Learning about the cybersecurity industry, our core services, and the challenges our clients face to strengthen your outreach efforts Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Your training course: IT technical salesperson Equal to Level 3 (A level) Course contents Communication: works both independently and as part of a team and follows the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools. Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management. Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with the security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions. Problem solving: applies structured techniques for troubleshooting, problem solving and analysing problems by selecting the appropriate tools and techniques in line with the organisation's guidance when dealing with sales as well as routine tasks. Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques. Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects. Interprets and follows: health and safety legislation to work securely and productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979. Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors. Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation, and can use the current hardware and operating systems available. Database and Campaign Management: prioritises their contacts and keeps an up-to-date database, knowing when and why to contact current consumers or prospects in line with organisational requirements. Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business. Logical and creative thinking skills The ability to interact effectively and professionally with a range of different types of customers. Ability to think analytically and to solve problems. Ability to work independently and to take responsibility. Ability to work with a range of internal and external people. Ability to communicate effectively in a variety of situations. Ability to operate in a secure manner. Your training planThis is a Level 3 Technical Sales Apprenticeship.Training will be online/on-site and is based bi-monthly.Training Outcome: An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence Potential for full-time employment on successful completion of the apprenticeship Transferable skills that are invaluable in the wider world of work Employer Description:CodeShield UK are a small technology company built on a simple belief: every business deserves access to trusted, expert-led cyber security. The company are focused on growth, successful apprentices will have the opportunity to progress into an account management role and will be able to earn commission from day one.Working Hours :Monday - Friday, 09:00 - 17:30 with one hour for lunch) Hybrid: You are required to attend the office [4/5] days per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience ....Read more...
Telecoms Project Network Engineer
Telecoms Project Engineer – Cisco | Nokia SAR-H | Nokia NFM-P | WAN | LAN | MPLS | R&S Glasgow, Central Belt, Scotland | Field-Based | Utility Telecoms Infrastructure | Project Delivery Overview: @mecscomms is recruiting for a contract Telecoms Project Engineer to support critical utility, energy, power & telecommunications network infrastructure across Scotland. The role will plan, coordinate & deliver technically complex projects responsible for technical planning, diagrams, documentation, implementation, installation, commissioning & successful handover of projects spanning IP networking, transmission infrastructure & operational telecom environments. The successful candidate will combine strong technical networking expertise with excellent project delivery capability, enabling them to confidently engage with customers, undertake technical site surveys, coordinate field engineers & ensure projects are delivered safely, efficiently & to the highest standards. Technical excellence, customer engagement & successful project delivery are fundamental to success in this role. Role: Project Engineer / Telecoms Project Engineer / Network Project Engineer Key Skills: Telecoms Networks, IP Networking, Cisco, Nokia SAR-H, Nokia NFM-P, Routing & Switching, WAN, LAN, MPLS, Utility Telecommunications, Network Infrastructure, Installation, Commissioning, Technical Project Delivery, Site Surveys, Network Documentation, Technical Documentation, As-Built Documentation, Visio, RAMS, POWRA, Network Troubleshooting, Utilities, Electricity, Power Networks, Critical National Infrastructure (CNI). Location: Scotland - Field-Based Role Covering sites across Glasgow, Edinburgh, Central Belt, Aberdeen, Dundee, Paisley, Hamilton, Motherwell, East Kilbride, Cumbernauld, Falkirk, Stirling, Livingston. Type: Temporary, Contract, Full-Time Status: Contract for services. Outside IR35 Duration: 12 months minimum Hours: Monday-Friday with flexibility to support occasional out-of-hours projects Purpose: Provide technical leadership & engineering expertise throughout the project lifecycle, supporting successful planning, survey, scope of works, project briefs, installation, commissioning, documentation & handover etc. whilst ensuring compliance with contractual obligations, technical standards, health & safety legislation & customer expectations. Technology Stack: • Cisco Routing & Switching • Nokia SAR-H Platforms • Nokia NFM-P • WAN / LAN • MPLS • IP Networking • Routing & Switching • Firewalls • High Voltage Utility Infrastructure • Transmission Networks • XTran Technologies • Microsoft Visio • Technical Documentation • Network As-Built Documentation • RAMS & POWRA Core Activity: • Support Project Managers in planning, coordinating & delivering multiple concurrent projects • Conduct site surveys, scope of works, diagram & provide engineering recommendations for implementation. • Install, configure, commission & test IP networking & telecom equipment • Produce quality documentation, including network diagrams, handovers, asset records etc. • Coordinate activity with Field Engineers & customer stakeholders • Represent the engineering team in customer meetings & support complex fault investigations • Ensure compliance with technical specifications, project governance & health & safety standards • Drive continuous improvement in project delivery, engineering quality & operational performance Responsibilities: • Deliver compliant telecom projects from initial site survey to commissioning & handover • Support Project Managers with planning, scheduling, & project implementation. • Conduct site surveys, feasibility assessments & engineering reviews to validate project plans • Install, configure & commission Cisco routing platforms & Nokia telecom infrastructure. • Configure IP network technologies, including routers, switches & firewalls • Produce accurate documentation, including network diagrams, configuration records, RAMS, POWRA & handover packs • Provide technical leadership & guidance to Field Engineers during deployment & testing • Act as the primary technical interface in customer meetings, workshops & project reviews • Investigate complex faults, perform root cause analysis & deliver engineering solutions • Ensure full compliance with project specifications, technical standards, & H&S legislation • Monitor progress, identify technical risks & proactively escalate issues to management • Drive continuous improvement to enhance engineering processes, standards & delivery performance Deliverables: • Deliver projects on time, within scope, budget & quality milestones • Delivery against operational SLAs & quality standards • High-quality documentation, network diagrams, configuration records, & handover packs • Site surveys, engineering assessments & implementation plans • Deploy fully tested infrastructure that meets customer specifications & acceptance criteria • Maintain accurate asset records & as-built documentation • Ensure safe engineering delivery compliant with RAMS, POWRA & H&S legislation • Resolve implementation challenges while minimizing operational risk & service disruption • Meet contractual obligations, engineering standards & customer expectations • Drive continuous improvement to enhance engineering quality & project performance Working Environment: • Field-Based Project Engineering Role • Utility & Telecoms Infrastructure Environment • High Voltage Substation Environments (11kV – 400kV) • Customer Sites Throughout Scotland • Office, Site & Remote Working Candidate Profile: Candidates should possess strong hands-on Project Engineer experience with a track record of delivering complex infrastructure projects within utility, critical infrastructure, or enterprise networking environments. You will combine technical delivery, customer-facing, project planning & project delivery skills. Your experience is likely to include some of the following: Essential: • Proven telecoms field engineering experience • Installation, commissioning & maintenance expertise • Strong Cisco & or Nokia (previously Alcatel-Lucent) networking • LAN & WAN • XTran MPLS or MPLS-TP (transport profile) • Routing, switching & IP networking experience • Project planning, validation, scheduling & implementation • Producing scope of works, site surveys, installation diagrams, work packs, feasibility reviews • Strong understanding of assure & maintenance activities • Full UK Driving Licence Desirable: • Utilities, power, telecommunications or Critical National Infrastructure • Firewall technologies & network security • Power Authorisations (5th Edition) • NRSWA, EUSR or IOSH certification • Emergency First Aid • RAMS & POWRA documentation • High Voltage Substation environments Key Traits: • Technically minded with excellent problem-solving ability • Organised & capable of managing multiple project priorities • Strong communication & stakeholder engagement • Collaborative team player with confidence to lead • Attention to detail & commitment to quality • Excellent Health & Safety awareness • Customer-focused & committed to continuous improvement @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Programme & Events Coordinator
Programme & Events CoordinatorSalary: circa £25,000 to £35,000 dependent on skills and experience + Bonus + BenefitsPermanent, Full timeRemote, UKJoin a Leading Organisation at the Heart of Life Sciences. At ELRIG, we're not just running events-we're bringing together the global life sciences community to connect, collaborate and innovate.As a leading not-for-profit organisation, ELRIG connects over 22,000 scientists, researchers, innovators and technology providers through some of the industry's most respected conferences, forums and networking events. Our events are free to attend, open to all and trusted by leading pharmaceutical, biotechnology and life science organisations.We're now looking for a Programme & Events Coordinator to support the delivery of our growing portfolio of events.This is an exciting opportunity to join a respected organisation, working remotely as part of a supportive team. You'll help deliver high-quality conferences while gaining experience across the full event lifecycle.Why This Role Is Different Most event roles involve delivering conferences.This role offers the opportunity to work on events that bring together scientists, researchers, technology providers and industry experts from around the world. You'll work with Scientific Committees, speakers, sponsors, exhibitors and delegates to deliver engaging events that support collaboration and innovation across the life sciences sector.No two days are the same. One day you could be supporting a Scientific Committee meeting, the next managing speaker logistics, coordinating exhibitor deliverables or helping deliver one of our flagship conferences.If you enjoy variety, taking ownership and being part of a collaborative team, we'd love to hear from youWhat You'll Be DoingAs a key member of the team, you'll support the planning and delivery of ELRIG's conferences, forums and networking eventsEvent & Programme Delivery Support the planning, coordination and delivery of ELRIG's event portfolio.Help ensure event milestones, timelines and deadlines are achieved.Coordinate activities before, during and after events.Support the successful delivery of face-to-face, virtual and hybrid events.Speaker & Scientific Programme CoordinationAct as a primary point of contact for speakers.Manage speaker communications, presentations, biographies and event logistics.Support the development and delivery of scientific conference programmes.Work with Scientific Committees to ensure programmes are delivered to a high standard. Registration & Event Technology Manage delegate registration processes using event management platforms.Maintain accurate speaker, delegate and event data.Support poster abstract and scientific poster administration.Produce reports and event insights when required.Exhibitor & Sponsor CoordinationSupport the post-sales onboarding of exhibitors and sponsors.Collect and manage exhibitor and sponsor information, marketing assets and event requirements.Ensure contracted exhibitor and sponsor benefits are delivered.Maintain accurate exhibitor and sponsor data across event systems. Event Operations & Marketing Support onsite delivery of conferences and networking events.Coordinate with venues, suppliers, AV providers and other stakeholders.Assist delegates, speakers, exhibitors and sponsors to ensure an excellent event experience.Support event marketing campaigns, communications and social media activity, helping ensure event information remains accurate and engaging across all platforms. Who We're Looking ForWe're looking for someone who is organised, proactive and enjoys working in a fast-paced environment. You'll build strong relationships, manage multiple priorities and take pride in delivering high-quality events.Essential Experience Experience supporting conferences, exhibitions or events.Strong administration and project coordination skills.Excellent written and verbal communication skills.Experience working with databases, CRM systems or event management platforms.Strong stakeholder and relationship management skills.Proficiency in Microsoft Office. Desirable Experience using EventsAir or similar event management software.Experience within life sciences, scientific, membership or not-for-profit organisations.Experience supporting hybrid and virtual events. What You'll GetBenefits Fully remote working.Flexible working hours.25 days annual leave plus bank holidays.Additional company "cool-off" days.Annual performance-related bonus.Private healthcare.Employer pension contributions.Ongoing professional development opportunities. Plus... The opportunity to work with some of the brightest minds in science and drug discovery.A varied role with genuine responsibility and opportunities to develop your career.The chance to contribute to conferences and events that help accelerate scientific progress and innovation.A supportive, collaborative culture where your ideas and contributions are valued. Ready to Make an Impact?If you're an organised, enthusiastic and proactive events professional looking for your next challenge, we'd love to hear from you.Join ELRIG and help deliver the conferences, connections and collaborations that are shaping the future of life sciences. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Technical Sales Representative - New York
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. This position is in the Tremco Commercial Sealants and Waterproofing Division Tremco Sealants manufactures sealants, air barriers, waterproofing membranes, traffic coatings, glazing accessories and more for new construction and restoration. Our products can be seen on structures from parking garages and mixed-use buildings to single-family homes and high-rises, and are also used in the modular, residential window and door, industrial and manufacturing markets. The Technical Sales Representative ensures that the assigned revenue, margin and product mix objectives, within the corporate business framework, are met or exceeded. This is to be accomplished by securing, developing, and managing key architects, designers, general contractors, distributors, subcontractors, and end-user accounts. This position will also own and manage all related performance and service metrics for the assigned accounts in the NYC territory. ESSENTIAL DUTIES AND RESPONSIBILITIES: Achieves or exceeds assigned sales goals and expectations. Works primarily with existing accounts, while seeking and developing new account opportunities to influence and increase use of Tremco CPG products in assigned territory. Manages assigned accounts to establish business development opportunities through account penetration, analysis, partnership with key decision makers, and strategic initiatives. Drives product specifications and project opportunities throughout assigned territory. Leverages industry knowledge, marketplace dynamics and key relationships both internally and externally to develop trusted partnerships and advisory relationships with customers with a focus on problem identification, exploration and resolution. Annually prepares and delivers strategic business/territory plans for each customer with monthly forecasts. Consistently and efficiently follows the standard sales process to identify prospects and decision makers, gain customer commitment, predict sales probability, and effectively close deals. Manages day-to-day contact, exchanges information succinctly, truthfully and ethically while addressing issues directly and tactfully in pursuit of mutual interest and benefit. Develops and delivers technical, high quality and directed digital collateral, product prospectus, presentations, and business correspondence in support of the overall sales process. Collaborates with senior staff to coordinate and execute product knowledge training sessions with internal and external customers, as appropriate, utilizing supplier representatives. Leverages all available technology on a daily basis for productivity and effective lead generation, account maintenance, sales and expense tracking, forecasting, account reviews, customer contact, presentations, etc. Works collaboratively with internal support resources to develop teamwork through cooperation, trust and mutual respect. Attends and presents business unit products and services at industry conventions and trade shows. Maintains extensive product knowledge in all product lines and service offerings. Adheres to and enforces all company policies, pricing, and operational procedures with special attention to the professional image of the company. Performs other related duties as required, requested or assigned. EDUCATION Bachelor's Degree in Business, Sales, Construction Management and 2-3 years of construction or industry experience OR Minimum High School Diploma or GED with 5 years of construction or industry experience EXPERIENCE Four to ten years of related experience and/or training in the construction industry. A minimum of two years of customer service experience is preferred Construction knowledge (i.e., waterproofing, air barriers, framing, modular, etc.) Assembly line related product segments Basic knowledge of product chemistries Insulated Concrete Forms knowledge/experience a plus OTHER SKILLS AND ABILITIES: Ability to travel extensivelywithin assigned territory. Must be well organized,self-motivated, with outstandingwritten and verbalcommunication skills Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Salesforce.com or other CRM software experience preferred Possess a professional curiosity to figure out how things work or are put together Ability to retain knowledge and training Proven ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and diffuse conflict. Demonstrates self-awareness and emotional self-control through adaptability, achievement orientation, and a positive outlook. Accepts and utilizes feedback effectively. Reads an audience and adjust style and approach accordingly. Excellent written and verbal communication skills Strong presentations skills Excellent interpersonal and organizational skills Ability to build relationships and deliver exceptional customer service. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, kneel, talk, hear, and lift up to 25 lbs. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally starts at $85K and goes up based on experience. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Construction Management Associate
JOB DESCRIPTION Construction Manager Associate Benefits: Base Salary + Annual Bonus Eligible for overtime 401K Pension Health Insurance Paid time-off GENERAL PURPOSE OF THE JOB: The Construction Management Associate is responsible for assisting the Construction Manager in all aspects related to a construction project. This will include, but not be limited to, General Contracting projects, larger-scale Contracting Patch and Repair Projects, TremCares, etc. This will involve working closely with the Construction Manager, Project Superintendent, or WTI Technician assigned to the project to ensure the project is executed effectively, completed safely, and all contractual obligations are adhered to. Additional duties will include participating in on-site meetings, developing the scope of work, reviewing proposals, specifications, and project schedules, assembling project submittals, obtaining building permits, and completing project closeout documents, as well as other duties as directed by the Construction Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for contributing to and validating proposals and specifications. Conceptual Phase (specification development, establishment of milestone dates) Program Planning Phase Design Phase Conduct Pre-Proposal Meetings Proposal Phase Construction Phase Conduct Pre-Construction Effective Close-out Cost Estimates and Schedules Use of ebuilder for all project documentation per policy manual. Assist the Construction Manager in tracking project costs, budget variances, and profitability. Accountable for Quality Assurance. Ensure subcontractor has submitted the required documents. Establish timelines and goals. Manage key metrics and report on as required. When needed, coordinate with Program Managers, Project Administrators, Project Estimators, Specification Writers, Sales Representatives, and RBM. Assist in the review of submitted proposals and contractor interviews for specification and contractual compliance. Review of line-item generated proposal documents. Direct Project Superintendents as needed. Competencies: Adaptable, willingness to change with business necessity Professional and lead by example Diversity awareness and the ability to adjust to multiple personalities Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management Excellent customer service skills and ability to build relationships Technical knowledge of all products and services that WTI offers Understanding of Construction Management tasks Superior written, oral, and digital communication skills Able to create performance reporting 24-hour response to all inquiries Ability to use and understand Microsoft Office and other software as required. Essential Duties and Responsibilities: Specification Development Stage: Collaborates with the Construction Manager and Sales Representative to define the project scope of work. Completion of specification request and related documents. Responsible for specification review as required by the Construction Manager. Pre-Proposal Stage: Conducts Pre-Proposal Meeting and distributes completed Pre-Proposal Meeting documentation to all applicable parties. Assist the Construction Manager in reviewing proposals. Prepare Proposal Documents as directed by the Construction Manager. Pre-Construction Stage: Publish Project Schedule. Assists the Construction Manager in planning and coordinating the Pre-Construction Meeting. Engages with the Project Superintendent to provide necessary project information. Conducts Pre-Construction Meeting and and distribute completed Pre-Construction Meeting documentation to all applicable parties. Obtain a Building Permit when required. Construction Stage: Review Daily Inspection Forms and ensures they are distributed to all applicable parties and uploaded into project files. Visits job site as necessary or directed by Construction Manager. Conduct weekly Progress Meetings, virtual or onsite, and distribute meeting minutes to all applicable parties. Maintain Project Schedule and update on a weekly basis. Perform site audits as appropriate. Review subcontractor payment requests with the Construction Manager. Assemble AIA billing applications for the Construction Manager's review and approval. Assist Construction Manager, Project Superintendent, Subcontractor, Owner, or Sales Representative as needed. Close Out Stage: Assist the Construction Manager in coordinating the final inspection. Ensure all required documents are uploaded into the project files. Other Requirements: Ability to travel out of town, which may include overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass a pre-employment drug test Ability to read, write, and speak English Open to relocation after completion of the program The salary range for applicants in this position generally ranges between $54,549 and $68,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Digital Marketing Account Manager
Ready to take the next step in your digital marketing career?Do you enjoy building strong client relationships, analysing marketing performance and helping businesses grow?Are you looking for a role where you'll have real responsibility, genuine career progression and the opportunity to work alongside one of the UK's most award-winning digital marketing agencies?If so, we'd love to hear from you.About Iconic DigitalAt Iconic Digital, we're passionate about delivering exceptional results for our clients through intelligent digital marketing strategies. We're looking for an ambitious Digital Marketing Account Manager to join our growing Client Services team and become a trusted adviser to a portfolio of exciting businesses across a wide range of sectors.This is an excellent opportunity for someone with agency or in-house marketing experience who is ready to accelerate their career in a fast-paced, entrepreneurial environment.Iconic Digital is an award-winning digital marketing agency helping businesses across the UK increase enquiries, generate leads and grow through data-driven marketing.Our team combines strategic thinking with technical expertise across SEO, Paid Advertising, Email Marketing, Social Media, Content Marketing and AI-powered marketing solutions.Innovation sits at the heart of everything we do. We invest heavily in our people, provide ongoing AI training and encourage every member of the team to bring fresh ideas that improve the way we work.We're also proud to donate 30% of our profits to charitable causes, ensuring our success creates a positive impact beyond the businesses we serve.The RoleReporting to the Client Services Manager, you'll take ownership of a portfolio of client accounts, becoming their trusted marketing partner.Working closely with our specialist delivery teams, you'll ensure campaigns are delivered on time, perform against agreed objectives and consistently exceed client expectations.You'll lead client meetings, interpret campaign performance, identify opportunities for improvement and help clients understand how digital marketing contributes to their commercial success.No two days are the same, making this the perfect role for someone who enjoys variety, responsibility and working with ambitious businesses.What You'll Be Doing Managing a portfolio of digital marketing clients.Building strong, long-term client relationships.Leading monthly strategy and performance review meetings.Producing insightful marketing reports and presenting campaign results.Analysing campaign data and recommending strategic improvements.Coordinating the delivery of SEO, Paid Advertising, Email Marketing, Social Media and Content Marketing campaigns.Preparing detailed briefs for internal delivery teams.Monitoring campaign budgets and commercial performance.Identifying opportunities to improve campaign performance and client growth.Working collaboratively with SEO, PPC, Content and Technical specialists.Delivering exceptional levels of customer service.Supporting client retention through outstanding account management. What We're Looking ForWe're looking for someone who enjoys working with people just as much as they enjoy working with data.You'll be commercially aware, naturally organised and confident communicating with clients at all levels.You'll thrive in a fast-moving agency environment and genuinely enjoy helping businesses succeed.Essential Skills Previous experience within a digital marketing agency or marketing environment.Excellent communication and presentation skills.Strong analytical mindset.Outstanding organisational skills.Ability to manage multiple projects simultaneously.Professional, proactive and positive attitude.Commercial awareness.Excellent written English. Desirable Experience SEO.Google Ads or Paid Media.Email Marketing.Google Analytics (GA4).Google Search Console.SEMrush or similar SEO platforms.CRM systems. Don't worry if you haven't worked across every marketing channel. We're looking for ambitious people with the right attitude and a willingness to learn.What You'll Receive Competitive salary of £30,000-£35,000 depending on experience.Performance bonus scheme.Hybrid working with two office days per week.Twenty days' holiday plus bank holidays.Your birthday off every year.Company pension scheme.Ongoing AI and digital marketing training.Structured career development.Regular team socials.Dynamic and supportive working environment.The opportunity to work with an award-winning agency that genuinely invests in its people. Career ProgressionWe're passionate about developing talent.This role offers a clear career pathway to leadership roles within the company.Progression is based on performance, leadership and your commitment to continuous development.Think You're the Right Fit?If you're looking for a role where you can develop your career, work with exciting clients and become part of an ambitious, award-winning team, we'd love to hear from you.To apply, please send your CV together with a one-minute video introducing yourself and explaining why you'd be a great fit for this role.Applications should be made using the link provided.We look forward to meeting you. ....Read more...
Level 4 Engineering Quality Control & Stores Apprentice
An exciting opportunity has arisen for a self-motivated individual who would like to join a progressing company. This role is based within an established quality control department; therefore, a strong team player attitude is essential. Duties and responsibilities: Shall be fully committed to the achievement of company policies and objectives with special respect to quality and safety To undertake reasonable instructions and tasks from senior personnel, commensurate with the nature of the job and in the best interests of the company Administration responsibilities (training towards) Shall be fully committed to the achievement of company policies and objectives with special respect to quality and safety To assist the Quality Control Manager to ensure that all required certifications are available by the dispatch date Responsible for the preservation of stock levels and associated standard documentation To assist in documentation requirements of the quality system Inspection responsibilities (training towards) Being responsible for ensuring goods inwards material is adequately inspected prior to release to stores/production, i.e., dimensional, visual, material traceability, etc., within reasonable time restraints Being responsible for in-process inspection of products and completing inspection route cards Witnessing pressure tests carried out in-house and compiling certificates Being responsible for ensuring that non-conforming material is identified and quarantined, with supporting NCRs being issued to the relevant department/suppliers Being responsible for carrying out the final inspection of products, identifying and issuing final release notes Carrying out inspections at sub-suppliers, as instructed by the Quality Control Manager or the Quality Assurance and HSE Manager Being responsible for in-process inspection Stores responsibilities (training towards) Responsible for receiving incoming goods and materials into the company and raising the necessary documentation prior to release to stores/production Responsible for maintaining all storage areas and preservation of stored materials/goods Responsible for the positive identification of all stored material and goods within the storage areas To ensure that material heat numbers, etc., are recorded on applicable route cards Responsible for the maintenance of the stores to a company standard and acceptable level of tidiness, and in line with health & safety at Barton Firtop sites Responsible for the movement of stock between all Barton Firtop storage areas Responsible for issuing material/goods out of storage areas and maintaining accurate records Responsible for issuing standard stock equipment, as directed by the standard files procedure Responsible for packing, preparation and dispatch of standard stock items, as required To ensure that all material leaving the company is documented Training:You will be required to attend Advance 1 Campus, Dudley College, DY1 4AD, 1 day per week week in term time only. Upon successful completion of your apprenticeship you will receive a Level 4 Engineering Manufacturing Technician HNC - Mechanical Pathway qualification. You will be assigned an assessor who will visit you in the workplace every 6-8 weeks to support you on your apprenticeship. Training Outcome:Barton Firtop is seeking an enthusiastic, proactive, detail-oriented individual to join the QC/ stores department. This role will involve supporting quality control and stores alongside other departments, such as production, with responsibilities expanding as the candidate progresses through their training. The role will involve assisting in the development and implementation of the quality control and stores departments. The successful candidate will also contribute to technical documentation, on-site and off-site inspections, and client liaison, whilst having a hands-on based role.Employer Description:Barton Firtop Engineering is a competitive designer, manufacturer, and supplier of Strainers, Filters, Separators, Coalescers, and Flame Arresters, predominantly serving the Oil & Gas Industry. We specialise in product design and project management, ensuring on-time delivery of strainer and filtration equipment that meets complex specifications for materials, manufacturing, NDE, documentation, and Quality Control. Our in-house expertise includes advanced 3D Modelling, Finite Element Analysis (FEA), and Computational Fluid Dynamics (CFD), enabling us to design and certify to ASME VIII, Division 1 and PD5500 pressure vessel codes. We offer both fabricated and highly competitive cast designs. Barton Firtop operates a custom-built manufacturing plant in Worcestershire (UK), which includes a pipework/vessel fabrication division. Additionally, we wholly own a competitive manufacturing facility in Goa, India, which supplies fully machined and tested cast products sourced from high-quality ISO-approved foundries. Barton Firtop India has been a trusted supplier to worldwide projects via our UK head office for over 20 years. Please note that Barton Firtop reserves the right to bring forward the closing date of any job vacancy if a suitable number of quality applications are received from which to make a shortlist. Therefore, we recommend applying as soon as possible rather than waiting until the published closing date.Working Hours :Monday to Friday 07:00-15:30 We operate a flexi-time policy to enable employees to choose their preferred working pattern, i.e. start/end times of their working day, within timeframes set by the company and agreed by line managers.Skills: Communication skills,Attention to detail,Team working,Initiative,Proficient with Microsoft,Professional Presentation,Flexible,Reliability,Work to deadlines ....Read more...
Apprentice Civil Engineer
Applicants should have a keen interest in Highways & Transport schemes. We are looking for enthusiastic, hard-working individuals with ambition and drive. You must have a commitment to learning in the workplace and at university to develop the full range of skills and knowledge to be successful in this role. You will undertake the role of Civil Engineer and learn day-to-day tasks, to be able to prioritise and to work under pressure both individually and as part of a team. You will demonstrate good attention to detail and accuracy and be able to develop and use good IT skills (including Google and Microsoft software packages). You will ensure tasks are completed within agreed timescales, demonstrate required office attendance and punctuality. With the role, you will attend and participate in team meetings and 1:1 meetings as well as complete mandatory e-learning. The apprenticeship includes completion of the required course and qualification for End Point Assessment (EPA). In this role, a bespoke training package will be available to ensure you become qualified to work as part of our Highways and Transport team, learning different roles within the team which will include the design of a range of highway & transportation schemes, surveys, data analysis, traffic management orders, and planned maintenance. Including conducting site visits, safety reviews and condition surveys. You’ll also be part of our wider Highways and Transport Service and work closely with other teams, including Highways operations and Client & Commissioning, who lead on several exciting projects. We’ll teach all you need to know about how to succeed in this role, but in return, we are looking for someone who can think creatively, can demonstrate excellent communication skills, and who’s eager to learn.Training:The teaching for the BEng. (Hons) Civil Engineering Integrated Degree Apprenticeship will take place at Kingston University, with attendance 1 day a week throughout the academic year. The degree will include modules from Levels 4 - 6 and the completion of the Degree Apprenticeship will conclude with the End Point Assessment. The full duration of the Degree Apprenticeship, including End Point Assessment, will be 66 months (5.5 years). This will take place at the Penrhyn Road Campus in Kingston. Learning will also take place in the workplace and include... Learn the processes of the design management framework Undertake site visits to learn and shadow others on scoping schemes, prepare audits and condition surveys Become familiar with design standards and guidelines (TSRGD, TSM, DMRB & MfS) Produce drawings using software such as AutoCAD, including add-ons AutoTurn, KeySigns & KeyLines Familiarise with Google workspace including google sheets to undertake calculations Contribute to preparation of initial cost estimates Understand the H&S documentation and legislation Understand the all-team processes including permitting TMO, Planned Maintenance and Vehicle Crossovers Assist Engineers in the delivery of full packages of highways and transport schemes Development of software knowledge of AutoCAD Prepare packages of design stages (Feasibility, Concept, Prelim & Detailed Design) Undertake research tasks and gather information to inform design decisions Undertake full site visits to scope schemes and identify hazards Develop a good understanding of relevant design standards, regulations (e.g., DMRB), and health & safety procedures Prepare TMOs Undertake design drawings with minimal supervision Productive in drawing completion for a full detailed design package Involved in meetings with the C&C teams and Contractor Able to manage the delivery of small schemes on time according to scope of the brief Able to refer to standards and guide other junior members of the team Training Outcome:Membership of The Institute of Civil Engineers. Career opportunities for progression to more senior roles in Civil Engineering.Employer Description:We are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce. As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living.Working Hours :Monday - Friday, working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative ....Read more...
Assistant Hydrologist
About YouAre you passionate about protecting our rivers, communities and environment?We're looking for an Assistant Hydrologist to join our team and help deliver the monitoring, analysis and technical expertise that supports mine water remediation projects across the UK.This is a great opportunity for someone who enjoys a mix of fieldwork and office-based analysis. One day you could be out on site collecting flow monitoring data, and the next you'll be turning that information into meaningful insights that help shape environmental projects.Whether you're early in your hydrology career or looking to build on existing experience, you'll work alongside experienced specialists, develop your technical skills and make a real difference to the environment.If this sounds like you, we'd love to hear from you.You'll ideally have:A degree in Environmental Science, Geography or a related discipline.Experience collecting, managing and analysing hydrological or flow monitoring data.Good fieldwork and data analysis skills.The ability to identify trends, issues and opportunities within environmental datasets.Strong communication and report-writing skills.A proactive, organised approach and a willingness to learn.About The RoleOur Hydrology team plays a key role in understanding and managing the legacy impacts of historic mining. The data we collect helps inform the design of treatment schemes, supports environmental protection work and ensures our existing assets continue to perform effectively.As an Assistant Hydrologist, you'll support a range of operational and strategic projects by:Assisting with the delivery of hydrological and hydrometric services across our mine water programme.Undertaking flow monitoring surveys and analysing monitoring data.Supporting the specification, installation and maintenance of flow monitoring equipment and data loggers.Helping to improve data quality and manage information within our Environment Data Management system.Carrying out site visits to inspect monitoring assets, complete flow surveys and collect environmental data.Supporting the development of monitoring strategies and providing technical input to projects.This is a varied role that offers plenty of opportunities to develop your technical expertise while contributing to nationally significant environmental projects. We don't expect candidates to tick every box. If your experience isn't an exact match but you're excited about the role and believe you can make a positive contribution, we'd still love to hear from you. Your skills, potential and enthusiasm are just as important as meeting every requirement on the list.To find out more about the role, take a look at the job description. Role location: Hybrid working - See Job Description for details This role will be working predominantly on our metal-mines programme. Site visits will therefore most frequently be to locations in Wales and the North Pennines.Schedule:Application closing date: 19th July 2026Sifting date: 20th July 2026Interviews: w/c 27th July 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityWhy join us?Make a real difference with flexibility, long‑term security and support for life outside work.At the Mining Remediation Authority, you’ll do meaningful work that improves people’s lives and protects the environment, while building a sustainable and balanced career.Flexibility that fits your life – hybrid working and flexibility in how you manage your timeFinancial security for your future – including a pension with up to 29% employer contributionTime to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more daysSupport through life’s big moments – generous family leave and flexibility when you need it mostOpportunities to grow – funded learning, development and professional subscriptionsWellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefitsFind out more about our full range of benefits and what it’s like to work with us here Life pageAbout usAt the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK’s net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve.Why this mattersYou’ll be joining an organisation that’s proud of the impact we make. We’re supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales. Discover more about our work in our Business PlanInclusion matters to usWe’re committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone.We offer a guaranteed interview scheme for disabled applicants and those from minority ethnic backgrounds who meet the minimum criteria.If you need any adjustments as part of the recruitment process, please contact us at Recruitment@MiningRemediation.gov.uk or call 01623 637000 we’re here to support you. ....Read more...
Full-stack Developer/Engineer
Exceptional opportunity for an experienced Full Stack Developer to join a groundbreaking AI-powered video technology company revolutionising how we capture and experience live events. The future of media is multi perspective, interactive, and AI-driven. London's tech sector is at the forefront of this transformation, where innovative start ups are redefining storytelling through cutting-edge video technology and artificial intelligence. This Senior Full Stack Developer position offers the rare chance to shape the technical architecture of a platform that's changing how millions experience concerts, festivals, sports, and live events worldwide. About the Company This award winning London based technology company is pioneering multi-view video innovation, backed by recognition from Nasdaq, the European Innovation Council, and Innovate UK. Their AI-powered platform enables audiences to explore events from multiple camera angles simultaneously, creating personalised viewing experiences that blend entertainment with intelligent media delivery. Operating at the intersection of video streaming, artificial intelligence, and cloud infrastructure, they're scaling globally across media, events, and brand activations. The Opportunity As Senior Full Stack Developer, you'll serve as a technical leader within the product and engineering team, working directly alongside the CTO, product owner, and founders. This hands-on leadership role combines active development with technical mentorship, architectural decision-making, and Agile process ownership. You'll be the primary technical escalation point whilst remaining deeply involved in building scalable, secure solutions that power next-generation video experiences. Based in London with hybrid flexibility, this role offers genuine influence over both technology choices and engineering culture. Here's what you'll be doing:Lead full stack development across front-end and back-end systems, translating product vision into robust technical implementationsCollaborate directly with the CTO to architect scalable solutions and define the technical roadmap supporting long-term growthDrive Agile ceremonies and sprint delivery, working closely with the product owner to prioritise features and maintain development velocityAct as the main technical escalation resource, troubleshooting complex issues whilst maintaining high code quality standards through reviews and mentorshipDesign and optimise APIs, microservices architectures, and cloud infrastructure for performance, security, and scalabilitySupport CI/CD pipelines, deployment processes, and DevOps responsibilities including containerised environments and monitoring systemsMentor junior developers, introducing best practices and modern development workflows including AI-assisted coding toolsCollaborate with AI and R&D teams to integrate emerging technologies in video processing, data systems, and cloud platformsMaintain cyber security standards, implementing secure code practices, encryption protocols, and access management controlsHere are the skills you'll need:5+ years professional experience as a Full Stack Developer, preferably within start-up or scale-up environments where agility and ownership are essentialProven technical leadership experience, whether mentoring developers, leading projects, or driving architectural decisionsExpert proficiency in JavaScript/TypeScript with modern frameworks such as React, Next.js, or Vue for building responsive front-end experiencesStrong back-end capabilities with Node.js and Express, plus experience in at least one of C#, Java, or Python for diverse system requirementsDemonstrated experience designing scalable RESTful APIs, microservices architectures, and both SQL and NoSQL database solutionsSolid understanding of cyber security principles including secure coding practices, encryption, authentication, and access managementHands-on experience with cloud platforms (AWS, GCP, or Azure) and containerisation technologies including Docker and KubernetesFamiliarity with CI/CD tools, infrastructure as code, performance monitoring, and modern DevOps practicesStrong communication skills enabling effective collaboration with technical teams and non-technical stakeholders alikeBonus: experience with video streaming technologies, WebRTC, or AI/ML integration workflowsWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship may be available for exceptional candidates. Key perks and benefits:Competitive salary package between £45,000-£55,000 reflecting your experience and the mid-level market rate for Full Stack Developer roles in LondonShare options available following successful completion of probationary period, giving you genuine ownership in the company's successFlexible hybrid working arrangements with options for remote work or London office collaboration based on your preferencesDirect collaboration with C-level executives and exposure to strategic decision-making in a scaling technology businessProfessional development opportunities to expand your skills in AI, video technology, and cloud architectureCreative, mission-driven culture that values innovation, curiosity, and collaborative problem-solvingWhy Build Your Career in AI and Video Technology? The convergence of artificial intelligence and video technology represents one of the fastest-growing sectors in the UK tech industry. Full Stack Developer professionals with experience in cloud platforms, real-time data processing, and scalable architectures are in exceptional demand as companies race to deliver next-generation media experiences. This sector offers continuous learning opportunities, exposure to cutting-edge technologies, and the chance to work on products that millions of people will use. For developers seeking meaningful impact alongside technical challenge, AI-powered media platforms provide the perfect career accelerator in London's thriving tech ecosystem. This exciting Senior Full Stack Developer opportunity in London is brought to you by The Opportunity Hub UK – connecting ambitious tech professionals with career-defining roles in innovation-led companies. ....Read more...
Property and Compliance Coordinator
Property and Compliance CoordinatorSalary: Highly competitive, dependent on experience and skills + BenefitsHours: Full-time, permanent (Monday to Thursday 8.30am – 4.30pm plus Friday 8.30am – 4pm)Based at Ampleforth Abbey YO62 4ENClosing date: Thursday 16th JulyBenefits Up to 8% employer-matched pensionLife assuranceFree lunch during working hoursFree on-site parking20% discount at the Tea room and Abbey ShopCycle to Work SchemeChristmas ClosureHistoric Houses and Yorkshire Great Houses, Castles and Gardens passes to borrowEmployee Assistance programmeRetail savings platform50% discount on fitness suite, swimming and other activities at St Albans Centre About Ampleforth AbbeyAmpleforth Abbey is home to the UK’s largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action.Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home.We are looking for a Property and Compliance Coordinator who will embrace the opportunity to work in a charitable organisation for our monastic community,tearoom, employees and guests.Reporting into the Head of Property Services you will provide comprehensive administrative and operational support, with a strong focus on compliance, Health, Safety & Environmental (HSE) administration, contractor coordination, and property service documentation. The role ensures efficient management of records, statutory compliance processes, reporting, and departmental communications across the property portfolio.The successful candidate will be able to demonstrate excellent organisational skills alongside an authentic commitment to the ethos and values of the Abbey.If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you!Main Responsibilities but not limited to:-Administrative Support Provide day-to-day administrative support to the Head of Property Services.Manage calendars, meetings, appointments, and departmental correspondence.Prepare reports, presentations, meeting minutes, and documentation.Maintain accurate filing systems, databases, and property records.Coordinate purchase orders, invoices, and expense processing.Welcome visitors to the site Compliance Administration Maintain compliance trackers for statutory inspections and certifications.Monitor expiry dates and ensure timely scheduling of inspections and remedial works.Support audits and compliance reviews by preparing and organising documentation.Ensure all compliance records are stored accurately and accessible for internal and external audits. Health, Safety & Environmental (HSE) Support Assist in the administration of HSE policies, procedures, and reporting systems.Maintain accident, incident, and near-miss records.Coordinate HSE training records and certification tracking.Support risk assessment and method statement (RAMS) administration.Help ensure contractors and suppliers submit required HSE documentation before commencing works.Assist with monitoring compliance with health and safety legislation and company policies. Contractor & Property Coordination Liaise with contractors, suppliers, tenants, and internal departments.Schedule maintenance visits, inspections, and service appointments.Track completion of reactive and planned maintenance works.Assist with contractor onboarding and documentation checks.Monitor service level agreements (SLAs) and escalate outstanding issues where necessary. Reporting & Data Management Produce regular KPI, compliance, and HSE reports.Maintain accurate property management and compliance databases.Assist in analysing service performance data and identifying trends.Support budget tracking and invoice reconciliation where applicable. ExperienceYou will have: GCSEs (or equivalent) including English and Maths. Own transport required – located AmpleforthPrevious experience in an administrative or coordinator role.Strong organisational and multitasking skills.Excellent written and verbal communication skills.Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.Experience maintaining confidential and accurate records.Ability to prioritise workload and meet deadlines. Desirable HSE or compliance-related training/certification advantageous.Business Administration qualification desirable.Experience within property, facilities management, housing, or maintenance environments.Knowledge of compliance and HSE processes.Familiarity with CAFM or property management systems.Understanding of UK health and safety legislation and property compliance requirements. Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.Interested? If you feel that you possess the relevant skills and experience, then please submit your CV. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Client Services Manager
Ready to lead an exceptional client services team? Do you thrive on building outstanding client relationships, developing high-performing teams and delivering exceptional customer experiences? Are you looking for a leadership role where you'll have the opportunity to shape the future of an award-winning digital marketing agency?If so, we'd love to hear from you.Iconic Digital is looking for an experienced Client Services Manager to lead our growing Account Management team, ensuring every client receives an exceptional experience whilst supporting the continued growth of our agency.Reporting directly to the CEO, you'll play a pivotal role in client retention, service delivery, team development and the successful onboarding of every new client.This is an outstanding opportunity for an experienced digital marketing professional who combines commercial thinking with inspirational leadership.About Iconic DigitalIconic Digital is one of the UK's leading award-winning digital marketing agencies, helping ambitious organisations grow through intelligent, data-led marketing strategies.Our clients trust us to deliver measurable commercial growth through SEO, Paid Advertising, Social Media, Email Marketing, Content Marketing and emerging AI technologies.Innovation is part of our DNA. We continually invest in our people, embrace new technologies and encourage every member of the team to think differently, solve problems and challenge the status quo.We're also proud to donate 30% of our profits to charitable causes, ensuring our commercial success creates a positive impact within the communities we serve.The RoleThis is a hands-on leadership role where you'll oversee the day-to-day performance of our Client Services function.Managing a team of four to five Digital Marketing Account Managers, you'll ensure clients receive outstanding service from onboarding through to long-term account growth.You'll act as the senior escalation point for client relationships, coach your team to deliver exceptional standards and work closely with the CEO to continually improve client satisfaction, retention and operational performance.You'll also lead the onboarding of every new client, ensuring they experience a smooth, professional and engaging introduction to Iconic Digital.Key Responsibilities Lead, mentor and inspire a team of Digital Marketing Account Managers.Create a culture of exceptional client service.Own the client onboarding process from handover through to successful campaign launch.Act as the senior escalation point for client enquiries and service issues.Support Account Managers in developing client strategies and growth opportunities.Monitor client satisfaction and retention across the agency.Lead regular team meetings and one-to-one coaching sessions.Ensure client reviews, reporting and strategic planning are delivered to an exceptional standard.Identify opportunities to improve agency processes and operational efficiency.Work closely with the CEO to implement client service initiatives.Collaborate with SEO, PPC, Content, Social Media and Technical teams to ensure campaigns are delivered successfully.Support the continued development of agency systems, reporting and client communication. What We're Looking ForWe're looking for a natural leader who enjoys helping both clients and colleagues succeed.You'll have excellent commercial awareness, outstanding communication skills and a genuine passion for delivering exceptional customer experiences.You'll be confident making decisions, resolving complex client issues and motivating a team to consistently perform at their very best.Essential Skills & Experience Previous experience managing client accounts within a digital marketing agency.Experience leading or mentoring Account Managers.Strong knowledge of SEO, Paid Advertising, Social Media, Email Marketing and digital marketing strategy.Excellent client relationship management skills.Outstanding communication and presentation skills.Strong commercial awareness.Experience managing multiple priorities in a fast-paced environment.Excellent organisational skills.Data-driven approach to marketing performance.Confident interpreting analytics and campaign reporting. Desirable Experience Google Analytics (GA4).Google Search Console.Google Ads.Meta Advertising.LinkedIn Advertising.SEMrush or similar SEO platforms.CRM and project management platforms. What Success Looks LikeWithin your first twelve months you will have: Successfully led and developed the Client Services team.Improved client retention.Delivered a best-in-class onboarding experience.Increased client satisfaction.Developed clear performance standards across the department.Built strong relationships with key clients.Become a trusted member of the agency leadership team. What You'll Receive Competitive salary depending on experience.Performance bonus scheme.Hybrid working with two office days per week.Twenty days' holiday plus bank holidays.Your birthday off each year.Company pension scheme.Ongoing AI and leadership training.Opportunity to shape the future of an award-winning agency.Dynamic, collaborative working environment.Regular team socials.Genuine autonomy to improve systems, processes and client experience. Career ProgressionThis is a senior leadership position with clear opportunities for future progression to Board level roles..As the agency continues to grow, you'll play a key role in shaping our future direction and developing the next generation of client service professionals.Think You're Ready to Lead?If you're an ambitious agency professional looking for your next leadership challenge, we'd love to hear from you.Please attach your CV to the link provided.Applications should be attached to the link provided.Join Iconic Digital and help us deliver marketing that makes a measurable difference. ....Read more...
Sales Manager - Coatings
JOB DESCRIPTION ABOUT THE ROLE Mantrose Group is a specialty ingredients company with deep application expertise across confectionery, food, and pharmaceutical coatings. Our portfolio spans resinous and wax-based confectionery coatings, pharmaceutical excipients, and our NatureSeal line of post-harvest wash and coating solutions for fresh-cut produce. NatureSeal is a market-leading technology used by produce processors and retailers across North America to extend the shelf-life, appearance, and safety of fresh-cut fruits and vegetables. We are looking for a technically credible Sales Manager to develop and grow a commercial territory spanning confectionery, food coatings, pharma/nutraceutical, and fresh produce markets. This is a full-cycle individual contributor role: you will identify opportunities, build technical relationships, run application trials, and close business. The NatureSeal segment in particular offers significant growth potential, with active demand from produce processors and foodservice distributors. The right candidate brings enough chemistry or food science background to hold a substantive conversation in a customer lab, and enough commercial instinct to convert that credibility into sales. RESPONSIBILITIES Business Development & Pipeline Management Prospect, qualify, and develop new accounts across confectionery, food, pharma/nutraceutical, and fresh-cut produce segments. Build and maintain a structured opportunity pipeline in CRM, tracking account status, project progression, and next steps with discipline. Develop and execute account business plans on monthly and annual cadences, setting growth targets and tracking performance against them. Represent Mantrose Group at industry tradeshows (NCA, SupplySide, United Fresh, and others), leveraging these events for prospecting and relationship deepening. Technical Selling & Customer Engagement Serve as the primary commercial interface for your accounts, conducting product demonstrations, application discussions, and customized technical presentations. Partner with R&D and product management to match Mantrose capabilities to customer formulation challenges, from confectionery and pharmaceutical coatings to NatureSeal post-harvest treatment programs for fresh-cut produce processors. Develop NatureSeal opportunities across produce processors and foodservice distributors, educating buyers and technical staff on shelf-life extension, browning inhibition, and food safety benefits. Translate customer requirements into internal project briefs, ensuring cross-functional teams have the context needed to develop targeted solutions. Market Intelligence & Strategy Continuously gather competitive intelligence on pricing, product performance, applications, and market trends across your covered segments. Analyze customer and market data to surface patterns, inform pricing decisions, and identify white space for product development. Contribute to commercial strategy discussions by sharing field perspective on competitor activity, regulatory developments, and customer priorities. Professional Development Maintain current technical knowledge across covered application areas through industry publications, educational workshops, and participation in relevant professional societies. Build and sustain a professional network that supports long-term business development across all covered market segments. QUALIFICATIONS Required Bachelor's degree in Food Science or a closely related technical discipline. 5+ years of technical sales or business development experience in food ingredients, specialty chemicals, or a directly adjacent field. Demonstrated ability to sell on technical value: capable of diagnosing a customer application problem, proposing a solution, and supporting trials through to commercialization. Working knowledge of the functional food ingredient space, with familiarity across at least one of the following: confections, pharma coatings, fresh produce, or nutraceuticals. Strong written, verbal, and presentation skills; comfortable presenting to both technical and procurement audiences. Proficiency in Microsoft Office Suite and CRM platforms. Preferred Familiarity with NatureSeal or equivalent fresh-cut produce preservation technologies; existing relationships within produce processing or foodservice distribution are a strong plus. R&D background with a desire to move into a fully customer-facing commercial role. Established relationships within confectionery manufacturing, supplement/nutraceutical production, or fresh produce processing. Spanish and/or Portuguese Fluency From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability, and business travel insurance, flexible spending accounts, EAP, stock purchases, and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Mantrose Group offers paid holidays and two floating holidays per year. You are also eligible to earn three weeks of vacation on an annualized basis. Salary Range: 100-120K+ DOE Mantrose Group is an equal opportunity employer. ABOUT US Mantrose Group is a world leader in specialty coatings and functional blends for the food, pharmaceutical and personal care industries. Founded more than 100 years ago, Mantrose is proud to be part of RPM International Inc., a $5.6 billion multinational company with 14,600 employees worldwide and subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. The company has a diverse portfolio with hundreds of name-brand products, many of which are leaders in the markets they serve. Mantrose-Haeuser Co., Inc. has been at the forefront of developing superior edible coatings and specialty products for the pharmaceutical, confectionery, agricultural, food, personal care and industrial industries for decades. Since our company was founded over 100 years ago, we have been delivering unparalleled results to our clients for all of their coating and custom product development needs. NatureSeal® both an industry veteran and fresh-cut produce pioneer, has been a leading expert in shelf-life extension technology worldwide. Our patented line of products has grown exponentially, offering produce solutions to the processor, foodservice and home use markets. Profile Food Ingredients offers a wide range of specialty product formulations for use in dairy products, baked goods, beverages, confections, nutraceuticals, dips, dressings and sauces. Its product line promotes uniformity, enhances texture, thickens, prevents separation and extends shelf life and includes clean label, non-GMO, organic and natural solutions. Since 1946, Holton Food Products has been helping its customers succeed by providing quality ingredients, customized product development and technical support-all fueled by strong food science and applications experience. This dedication and know-how has enabled our customers to build appealing product lines, increase sales and improve margins.Apply for this ad Online! ....Read more...
Level 4 QA/HSE Engineering Apprentice
An exciting opportunity has arisen for a self-motivated individual who would like to join a progressing company. This role is based within an established QA/HSE department; therefore, a strong team player attitude is essential. Duties and responsibilities: Shall be fully committed to the achievement of the company policies and objectives with attention to quality, health & safety, environmental and energy management systems QHSE Calibration – assist the QHSE Engineer in ensuring measuring equipment is maintained and calibrated c/w identification of calibration status and maintain records for verification QHSE Documentation – in conjunction with the QA/HSE Manager, shall review all in-house QHSE procedures to ensure they continue to meet company objectives Shall assist in documentation requirements of the quality system, e.g., preparation of quality plans, MDB indexes, NDT procedures and working procedures (initially mainly non-project), etc Shall be responsible for revising QA/HSE documentation in line with client comments and by liaising with the QA/HSE Manager and/or the HSE Manager Shall assist with preparation of Manufacturing Data Dossier Books in conjunction with the QA/HSE Manager or HSE Manager Shall assist the QA/HSE Manager in reviewing & approving sub-supplier Welding and NDE documentation, including but not limited to WPS’s, PQR’s, MPI, DPI, Radiography and Welder Qualifications etc., in a timely manner COSHH – Shall review all MSDS received and carry out COSHH assessments using the COSHH database; and subsequently issue these to appropriate employees, in conjunction with the HSE Manager Will support both internal and external QHSE audits, when given instruction to do so Shall be responsible for maintaining QHSEEn records in conjunction with the QA/HSE Manager Shall assist departmental three-monthly Data Analysis Review, including submittal to all interested parties, in conjunction with the QA/HSE Manager In the absence of the QA/HSE Engineer and/or QA/HSE Assistant, shall be responsible for sending Project Inspection Notifications to Client and Projects Inspections Group, liaising with the QA/HSE Manager and HSE Manager Shall assist with the maintenance of the QA/NCR Database and subsequent circulation of NCRs, once corrective and preventative actions have been reviewed on receipt of signed off NCR from the Purchasing Manager In conjunction with the QA/HSE Manager, assist in reviewing NCR Correction and Corrective Actions have been effective; three months after first issue Shall assist investigating, issuing, and completing customer complaints on relevant 8D forms and ensuring their prompt close-out with the assistance of the QA/HSE Manager and/or the HSE Manager Shall assist carrying out Risk Assessments and, with the assistance of the HSE Manager or QA/HSE Manager, instigating Safe Systems of Work Shall assist the QA/HSE Manager or HSE Manager in their absence, with the maintenance of PED 2014/68/EU files, i.e., Notified Bodies (LR/ABS, etc.), Design Appraisal Documents, Module B (Production Type), Module B (Design Type), Approvals and Inspection Certificates Shall be responsible for issuing QA/HSE material requisitions, in conjunction with the QA/HSE Manager and/or the HSE Manager Will carry out reasonable instructions and tasks as requested by authorised personnel, in line with the responsibilities of the role and the best interests of the companyStaff relationship: Directly responsible to the QA/HSE Manager and HSE Manager or QC Manager in their absence Liaises with clients, suppliers, certified authorities, third party inspection bodies and sub-contractors Liaises internally with all departments Training:You will be required to attend Advance 1 Campus, Dudley College, DY1 4AD, 1 day per week in term time only. Upon successful completion of your apprenticeship you will receive a Level 4 Engineering Manufacturing Technician HNC - Mechanical pathway qualification. You will be assigned an assessor who will visit you in the workplace every 6-8 weeks and support you on your apprenticeship. Training Outcome: Barton Firtop is seeking an enthusiastic and detail-oriented individual to join the QA/HSE Department This role will involve supporting quality assurance, health, safety, environmental, and energy-related activities, with responsibilities expanding as the candidate progresses through their training The role will involve assisting in the development, implementation, and monitoring of QA and HSE processes, ensuring compliance with relevant standards, regulations, and internal procedures The successful candidate will also contribute to technical documentation, risk assessments, and continuous improvement initiatives in support of operational excellence Barton Firtop operates a fair and equal opportunities programme, where new positions that become available are accessible to all internal employees The ideal candidate will demonstrate a strong commitment to safety, quality, and continuous improvement, along with a keen interest in developing their skills in technical documentation, auditing, and compliance to effectively support the QA/HSE team Employer Description:Barton Firtop Engineering is a competitive designer, manufacturer, and supplier of Strainers, Filters, Separators, Coalescers, and Flame Arresters, predominantly serving the Oil & Gas Industry. We specialise in product design and project management, ensuring on-time delivery of strainer and filtration equipment that meets complex specifications for materials, manufacturing, NDE, documentation, and Quality Control. Our in-house expertise includes advanced 3D Modelling, Finite Element Analysis (FEA), and Computational Fluid Dynamics (CFD), enabling us to design and certify to ASME VIII, Division 1 and PD5500 pressure vessel codes. We offer both fabricated and highly competitive cast designs. Barton Firtop operates a custom-built manufacturing plant in Worcestershire (UK), which includes a pipework/vessel fabrication division. Additionally, we wholly own a competitive manufacturing facility in Goa, India, which supplies fully machined and tested cast products sourced from high-quality ISO-approved foundries. Barton Firtop India has been a trusted supplier to worldwide projects via our UK head office for over 20 years. Please note that Barton Firtop reserves the right to bring forward the closing date of any job vacancy if a suitable number of quality applications are received from which to make a shortlist. Therefore, we recommend applying as soon as possible rather than waiting until the published closing date.Working Hours :Monday - Friday, 07:00 - 15:30 We operate a flexi-time policy to enable employees to choose their preferred working pattern, i.e. start/end times of their working day, within timeframes set by the company and agreed by line managers.Skills: Communication skills,Attention to detail,Team working,Initiative,Knowledge of Microsoft,Professional Presentation,Flexible,Reliability,Meet deadlines ....Read more...
Motor Technician Apprentice
1. Develop skills required to service and repair of all types of vehicles and plant to manufacturers’ specifications and LBBD policy. 2. Understand the health and safety requirements of the workshop to support the Service Lead Fleet and Workshop and other fleet and workshop staff in the running of the workshop to ensure that it is compliant with Health and Safety Regulations. This will include understanding and adhering to risk assessments and method statements and keeping your own area of work and communal areas within the workshop clean and tidy. 3. Be aware that many vehicles will not be clean. Refuse collection vehicles will be presented for repair containing waste and other detritus. In this situation, have due regard to personal hygiene and be prepared and able to work on these vehicles and the particular challenges, such as odour, this presents. 4. Support Colleagues with the maintenance of the Council’s fleet. This will include assisting in the preparation of vehicles for inspection, assisting with servicing, MOT inspections, assisting colleagues, undertaking supervised repairs appropriate to the level of experience and any other work that is appropriate to the role. 5. Independently undertake semi-skilled repairs to vehicles as directed. This will include, but not be limited to, changing bulbs, mirrors and wiper blades, jump-starting vehicles, applying livery to vehicles. 6. As the apprenticeship progresses and skills increase, undertake more complex workshop tasks, both supervised and unsupervised, until they are able to complete all tasks required of a motor technician. 7. To understand how to identify parts required for jobs, how to order and receive these and the difference in suppliers, impressed stock, back orders etc. 8. Use appropriate information technology and software to carry out the responsibilities of the post. 9. Learn the fleet and back-office aspects of the fleet and workshop department as directed including handling enquiries at the front desk, and other verbal, written or electronic instructions. 10. Work in collaboration with other colleagues and support the tasks of the whole team. 11. To complete all paperwork and documentation in a timely and compliant manner. 12. To maintain ongoing training as directed by the training provider. To ensure that appropriate courses and examinations are completed within the agreed timescales. 13. As an apprentice, it is an essential requirement for your continued employment under the scheme to attend and engage with learning at college and/or obtain relevant qualifications. 14. To have a ‘car’ class ‘B’ full driving licence or obtain this licence within 18months of your 17th birthday and, if over 18, be prepared to obtain the same licence within 6 months of appointment. 15. Depending on prior experience, qualifications and suitability, undertake either the Level 2 Autocare Technician apprenticeship or the Level 3 Motor Vehicle Service and Maintenance Technician (Light Vehicle) apprenticeship. a. Entry requirements will depend on the apprenticeship standard to be undertaken and the training provider’s eligibility criteria, including English and maths requirements where applicable. These will be confirmed as part of the recruitment and enrolment process.Training:Training will take place both in the workplace and at South Essex College, Stephenson Road Campus, Southend-on-Sea (day release). The apprentice will attend college on a regular weekly basis and spend the remaining time gaining hands‑on experience within the Council’s fleet workshop.Training Outcome:Successful completion of this apprenticeship will enable individuals to work as qualified motor vehicle technicians. Candidates may be supported to secure permanent roles within the Council, subject to availability. Progression to a higher-level apprenticeship may also be available.Employer Description:Barking & Dagenham is changing. It Starts Here. Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you’ll find active communities and a place that consistently punches above its weight. The borough is changing – and changing for the better. And It Starts Here. Yes, the borough has its challenges. But it’s on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes. We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We’re even bringing beavers and white storks to the borough to help re-wild the local landscape and boost biodiversity. Over the past few years, we’ve been working hard to improve how we deliver services and support our community. From tackling inequality to making sure our services are the best they can be, we’re focused on what matters most to local people. We’re creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger. #ItStartsHere - with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what’s best for the future of Barking and Dagenham. As an Investors in People Gold Award employer, we’re serious about supporting our staff. From flexible working, professional training and career development to well-being initiatives, we want our people to feel valued and supported in everything they do.Working Hours :Monday to Friday, 9am to 5pm, shifts – some flexibility with occasional evening or weekend work may be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative ....Read more...
IT Support Technician Apprentice
Working alongside our experienced central team and school-based technicians, you will assist in delivering day-to-day IT support, responding to helpdesk requests, and supporting users across a range of devices and systems commonly used in Primary settings. You will also contribute to service improvements and develop your skills in line with best practice and national standards. Main Duties and Responsibilities: Provide first-line IT support to staff across five primary schools within the trust, both remotely and through on-site visits Support teaching and administrative staff with day-to-day IT issues, ensuring minimal disruption to learning and school operations Provide support to the central IT team, assisting with shared systems, services and trust-wide initiatives Provide occasional support to other schools within the trust as required Technical Support: Assist in the setup, maintenance and troubleshooting of: Windows-based desktops and laptops Tablets and other mobile devices Printers and peripherals Support classroom technology, including interactive whiteboards and display panels Provide support for VoIP telephone systems, including user setup and basic fault resolution. Systems & Cloud Services: Support and maintain cloud-based platforms and services, including: Web filtering and safeguarding systems Cloud identity and access systems (e.g. account login issues) File storage and collaboration tools Perform basic user administration tasks, including account creation, password resets and permissions management Networking & Infrastructure: Assist with basic network support, including: Wired and wireless connectivity issues Device network configuration Reporting faults to senior staff or third parties Helpdesk & Customer Service: Log, monitor and update incidents using the trust’s IT helpdesk system, ensuring accurate records and timely resolution Communicate clearly with users of varying technical ability, providing excellent customer service at all times Escalate complex issues to senior IT staff in line with procedures Deployment & Maintenance: Assist with installation, configuration and deployment of new devices and software Support routine maintenance tasks and updates across school systems Help with IT projects such as device rollouts, upgrades and system improvements Security, Safeguarding & Compliance: Follow all IT security policies, safeguarding requirements and GDPR / data protection standards Support the safe use of technology in schools, including awareness of filtering and monitoring systems Working Across Schools: Travel between school sites to provide on-site technical support as required Build positive relationships with staff across multiple locations Health and Safety: Liaise with premises staff and specialist contractors to ensure the safety of any IT works particularly the safe management of asbestos, working at height and electrical risks Ensure that equipment is installed in line with relevant health and safety guidance and policies Conduct & Professional Development: Understand the role of safeguarding within the context of IT in schools and the wider context across the trust Training: Expected duration: 17 months Apprenticeship level: Level 3 Programme: Information Communications Technician During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment / training and online learning working towards completing the Information Communications Technician Standard. The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 Training Outcome:This is an excellent opportunity for someone looking to start a career in IT, gaining practical experience in troubleshooting, device setup, supporting classroom technology, and maintaining systems, while working towards a recognised Level 3 qualification. Develop skills in: Troubleshooting and fault finding IT systems and infrastructure Customer service and communication Basic networking and security principles Attend training, complete coursework and maintain evidence required for the apprenticeship. Apply learning in the workplace to improve service delivery and technical capability. Employer Description:At BEP, we are committed to providing a consistent, reliable, and effective IT support service that enables both staff and pupils to access exceptional learning opportunities. This role will provide hands-on experience working within Primary school environments, helping support teaching and learning through technology. For an informal discussion about the post, please contact Matt Norman via ‘normanm@bep.ac’ Special Factors:This role will involve regular travel to schools within the Trust (and new ones that may join in the future). The reimbursement of travel costs to schools, other than the location of the central Trust office, will be as per the Trust’s travel policy. A valid driving licence and access to a vehicle (including business use insurance) is essential for the role. This job description sets out the duties and responsibilities of the post at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. The Trust seeks to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled person. As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to an Enhanced Disclosure and Barring Service Check (DBS) before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post. Working Hours :Typically, Monday - Friday 8.30am - 4.30pm, there may be some flexibility and a working pattern will be agreed with the post-holder on appointment.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Eager to learn,Positive and confident,Approachable,Genuine interest in IT ....Read more...
Senior Customer Service Manager - 12 month Fixed Term
About You12-Month Fixed-Term ContractHelp shape the future of customer experienceAre you passionate about delivering exceptional customer service and creating positive outcomes for customers, communities and stakeholders? You'll be an experienced customer service leader who combines strategic thinking with a practical, hands-on approach.You'll enjoy tackling complex issues, piecing together information from multiple sources and finding solutions that deliver the best possible outcome for customers and stakeholders.We're looking for someone who:Has significant experience in a senior customer service, customer experience or customer strategy leadership role, ideally within a complex organisation.Has experience managing complex correspondence, complaints or customer cases, often involving technical or sensitive issues.Can confidently write and review communications for a wide range of audiences, from general customer enquiries through to Executive and Government-level correspondence.Understands how to translate complex information into clear, accessible language that informs, reassures and builds trust.Is a confident and empathetic people leader who can build, coach and inspire high-performing teams.Leads with integrity, energy and a strong set of values.Has a continuous improvement mindset and understands how technology can be used to improve efficiency, effectiveness and customer outcomes.Understands how excellent customer service contributes to wider organisational and commercial objectives, balancing customer outcomes with business needs.Thrives on challenge and enjoys balancing strategic priorities with day-to-day operational leadership.Most importantly, you'll be someone who genuinely cares about customers, enjoys making a difference and wants to work in a role where you'll be challenged and valued in equal measure.About The RoleThis is an exciting opportunity to lead a highly respected customer correspondence, incident support and complaints team while helping to shape and deliver our strategic customer plan. You'll join an organisation already recognised for service excellence through the Institute of Customer Service's SERVICEMARK accreditation and play a key role in taking our customer experience to the next level.This is a role with genuine influence. You'll be trusted to balance strategic thinking with operational delivery, helping to embed a customer-focused culture across the organisation while ensuring we continue to provide fair, responsive and high-quality support to our customers.If you enjoy solving complex problems, bringing people together to find solutions and leading teams that make a real difference, we'd love to hear from you.As Senior Customer Strategy and Support Manager, you'll lead our established customer correspondence, incident support and complaints team and play a key role in bringing our customer plan to life.You'll be responsible for both the strategic direction and operational delivery of the service, ensuring we continue to meet the high standards our customers expect while identifying opportunities for improvement and innovation.Working closely with colleagues across the organisation, you'll help strengthen our customer-focused culture, use customer insight to drive change and ensure every interaction reflects our values and commitment to service excellence.Key responsibilities include:Leading the development and delivery of customer strategy and continuous improvement initiatives.Managing complex correspondence, incidents and complaints, ensuring fair, consistent and customer-focused outcomes.Overseeing formal communications with a range of audiences, including customers, stakeholders, local authorities, Government departments and Executive teams.Translating complex and highly technical information into clear, accessible and engaging communications.Identifying opportunities to improve efficiency, effectiveness and customer outcomes through process improvement, insight and technology.Leading, coaching and developing a high-performing customer-focused team.Building strong relationships across the organisation to influence and embed best practice in customer experience.Supporting the delivery of organisational and commercial objectives by ensuring customer needs, insight and experience inform service delivery and decision-making.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!Why Join Us?This is an opportunity to shape how we engage with customers across the organisation while leading a team that already has a strong reputation for service excellence.You'll have the freedom to influence, improve and innovate, working alongside passionate colleagues who believe in putting customers at the heart of everything they do.If you're looking for a role where you can make a lasting impact on customers, services and organisational culture, we'd love to hear from you.To find out more about the role, please take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule:Application closing date: 12th July 2026Sifting date: Monday 13th July 2026Interviews: w/c 13th and 20th July 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityWhy join us?Make a real difference with flexibility, long‑term security and support for life outside work.At the Mining Remediation Authority, you’ll do meaningful work that improves people’s lives and protects the environment, while building a sustainable and balanced career.Flexibility that fits your life – hybrid working and flexibility in how you manage your timeFinancial security for your future – including a pension with up to 29% employer contributionTime to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more daysSupport through life’s big moments – generous family leave and flexibility when you need it mostOpportunities to grow – funded learning, development and professional subscriptionsWellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefitsFind out more about our full range of benefits and what it’s like to work with us here Life pageAbout usAt the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK’s net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve.Why this mattersYou’ll be joining an organisation that’s proud of the impact we make. We’re supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales. Discover more about our work in our Business PlanInclusion matters to usWe’re committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone.We offer a guaranteed interview scheme for disabled applicants and those from minority ethnic backgrounds who meet the minimum criteria.If you need any adjustments as part of the recruitment process, please contact us at Recruitment@MiningRemediation.gov.uk or call 01623 637000 we’re here to support you. ....Read more...
HR Consultant - EDI
A local authority is looking for a HR Consultant focussing on EDI (equality, diversity & inclusion). This is a permanent and full-time position that is home working (1 day per week in office and 1 extra in person meeting per quarter). You must have a CIPD membership and have the right to work in the UK (no VISA sponsorship available) About the team This local authority is well known for being a progressive and inclusive employer serving a vibrant, diverse city and they empower professionals to drive meaningful cultural change and make a real impact on local communities. About the job Review and develop HR policies and procedures Provide guidance on casework Promote good HR policies and procedures with managers and colleagues Contribute to learning resources & training Provide workforce insights About you The successful candidate will have a CIPD membership with significant experience of working in local authorities. Your HR experience will include policy development/casework whilst having strong EDI knowledge, a good understanding of employment law and HR general practice. What's on offer? A salary of £42,839 25 days of annual leave (rising to 30) Mileage paid at 0.45ppm Excellent CPD training & development opportunities Local Government Pension Scheme Cycle2work scheme High street Discounts Further benefits For more information, please contact Jamil Olweny 07587 031 098 / jolweny@charecruitment.com What do you get from working with me? CV enhancement Application form enhancement Access to many jobs in the market One central point of contact Interview preparation assistance Expert consultation Questions answered Offer negotiation ....Read more...
HR Consultant - Job Evaluation
A local authority is looking for a HR Consultant focussing on Job Evaluation. This is a permanent and full-time position that is home working (1 day per week in office and 1 extra in person meeting per quarter). You must have a CIPD membership and have the right to work in the UK (no VISA sponsorship available) About the team This local authority is well known for being a progressive and inclusive employer serving a vibrant, diverse city and they empower professionals to drive meaningful cultural change and make a real impact on local communities. About the job Review and develop HR policies and procedures Provide guidance on casework Promote good HR policies and procedures with managers and colleagues Contribute to learning resources & training Provide workforce insights About you The successful candidate will have a CIPD membership with significant experience of working in local authorities. Your HR experience will include policy development/casework whilst having a good understanding of employment law and HR general practice. What's on offer? A salary of £42,839 25 days of annual leave (rising to 30) Mileage paid at 0.45ppm Excellent CPD training & development opportunities Local Government Pension Scheme Cycle2work scheme High street Discounts Further benefits For more information, please contact Jamil Olweny 07587 031 098 / jolweny@charecruitment.com What do you get from working with me? CV enhancement Application form enhancement Access to many jobs in the market One central point of contact Interview preparation assistance Expert consultation Questions answered Offer negotiation ....Read more...
Fostering Practice Manager
A charity is looking for a team manager for their fostering service that covers Wales. This is a permanent and part-time (3 days) position that is hybrid working. You must have a Diploma/Degree in Social Work and have the right to work in the UK (no VISA sponsorship available) About the team This charity is well known for being a leading champion of diversity and quality within fostering. They have several regionally based teams across the UK, as well as other children’s service, but this service is based in South Wales and they have a medium sized team of social workers, managers and various back-office staff. About the job Managing a team of social workers and a support worker Ensuring a continuation of high standards of practice Supervision Working collaboratively within a multi-agency team Working collaboratively with the other practice manager and registered manager Overseeing foster carer recruitment & retention About you The successful candidate will have a social work degree with post qualification experience in Children's Social Work, especially fostering services whilst having an up-to-date understanding of relevant fostering legislation. You will also need to have experience to, at least, a senior social work level where you can evidence experience of supervision/management What's on offer? A salary of £44,846 - £48,749 pro rata dependent on experience 27 days of annual leave Mileage paid at 0.45ppm Excellent CPD training & development opportunities Pension contributions up to 6% Death in service cover Cycle2work scheme Interest free season ticket loans High street Discounts Further benefits For more information, please contact Jamil Olweny 07587 031 098 / jolweny@charecruitment.com What do you get from working with me? CV enhancement Application form enhancement Access to many jobs in the market One central point of contact Interview preparation assistance Expert consultation Questions answered Offer negotiation ....Read more...