We envisage that this role will be predominantly based in our Care Navigator Team. The first 6 months will focus on learning the Care Navigator role, and once fully competent in this role, the postholder will begin learning other administrative skills.
To provide an excellent service to patients telephoning the Care Navigator Team or face-to-face at the reception desk.
All encounters should be handled in a caring and efficient manner, ensuring customer queries are resolved and care navigation patients where possible, to appropriate services.
This position has direct contact with our clinical team with an emphasis on clear, concise, and accurate communication.
The post-holder is expected to comply with the employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.
This job description is subject to a flexibility clause and may change according to business requirements.
Duties will include:
Effectively handle all queries that come into the Care Navigation team by telephone or face-to-face at the front desk
Book, cancel, or rearrange any appointments on our clinical system and on the Primary Care Network System
Signposting to other healthcare services such as Pharmacy, A&E, Minor Injuries, sexual health clinic, and out of hours
Ensuring information on the patient record is accurate and up to date, and reporting any inaccuracies to your line manager
Opening and locking the practice premises alongside your colleague
Ensuring the reception area is clean and tidy, and that leaflets and specimen pots are stocked up
Taking payment for private documents and providing receipts
Process task requests from clinicians on the clinical system
Process requests from external providers and effectively relay information to patients in a timely manner
Liaise with GPs and other practice staff via the clinical system, telephone, and face-to-face
Inform patients of test results and follow-up appointments
Admin duties - scanning, recalls, tasks, online consultations, prescriptions, registrations, out of hours report processing, coding diagnosis/procedures/results on clinical system, copying medical records, processing practice emails, medical report processing, daily post, and other ad hoc admin as needed
Attend and positively contribute to team meetings
Fully comply with all company Health and Safety requirements
Support a service where we want patients to feel that they are being treated fairly, with respect and compassion
Obtain and supply documents as requested by the patient, GP, or Manager in a timely manner when required
Must maintain high levels of confidentiality
Training:
1 College day per month
All work uploaded to online portal
Assessor to visit workplace every 6 weeks
Training Outcome:
Opportunity to develop expertise and grow in your role within the NHS sector
Support towards the completion of NVQ Level 3 where applicable
Opportunities to progress into a permanent administrative or care navigator role within the GP practice
Employer Description:Drs Belderson, Bastow, Davies, Zichierri & Forbes operate from Robin Lane Health & Wellbeing Centre, a well‑established GP practice providing primary care services to the local community.
The practice is committed to delivering high‑quality, patient‑centred care in a respectful, inclusive and supportive environment. Working closely with the wider Primary Care Network, the team focuses on improving access to services while supporting patients to navigate the healthcare system effectively.
Robin Lane Health & Wellbeing Centre is supported by a dedicated multidisciplinary team, including clinicians, care navigators and administrative staff, who work collaboratively to ensure safe, efficient and compassionate care. The practice values staff development and offers a supportive setting for apprentices to learn, grow and build a career in healthcare administration.Working Hours :Monday - Friday, 9.00am - 5.00pm, 8.00am - 4.00pm or 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Good spelling and Grammar....Read more...
This is an exciting opportunity to develop useful eye clinic-related technical skills and knowledge, as well as more general administrative and customer service skills.
This role will support the consultant-led ophthalmology service in a variety of clinical and non-clinical duties, and it will be key to forming good working relationships with all members of the team.
The team work together to support the smooth running of the Eye Clinic to provide an excellent service to patients, aiming for customer queries to be resolved at the first point of contact, maximising appointment bookings, and supporting clinicians with an effective administrative service.
The post holder is expected to comply with employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.
The job description is subject to a flexibility clause and may change according to business requirements.
MAIN DUTIES AND RESPONSIBILITIES
Eye Technician:
Following training and sign-off, to perform a variety of routine tests using ophthalmic instruments that provide diagnostic information, including, but not limited to, visual fields and OCT scanning, and Reichert tonometry
Assist clinicians during diagnostic and minor surgical procedures, including instrumentation, sterile preparations and documentation.
Administer topical medications or diagnostic drugs as required by for testing or treatment
Prepare and position the patient for diagnostic tests and procedures. This may require moving or manoeuvring patients to do so.
Maintain patient confidentiality at all times
Maintain professional appearance and personal conduct at all times
To attend mandatory training such as health and safety, fire, or resuscitation.
To attend any practice meetings as necessary
Administrator:
Referral processing and patient registration
Clinic bookings
Handling telephone queries
Administrative tasks such as scanning, letter typing, etc.
Please note if the Eye Clinic has capacity on some days, this role will be required to support the GP reception team duties.
PERSON SPECIFICATION
Computer literate in Excel, Word and Outlook
Professional verbal and written communication skills are essential.
Good Listening and relationship-building skills
Attention to detail and accuracy
Act and communicate with empathy and customer focus
Confident, positive and enthusiastic approach each time you interact with a customer/colleague
Able to demonstrate flexibility and adaptability in a changing environment
Able to receive and act appropriately on developmental feedback
Training:
1 College day per month
All work uploaded to online portal
Assessor to visit workplace every 6 weeks
Training Outcome:
Opportunity to develop expertise and grow in your role within the NHS sector
Support towards the completion of NVQ Level 3 where applicable
Opportunities to progress into a permanent Administrative Eye Technician role within the GP practice
Employer Description:The Robin Lane Eye Clinic operates from Robin Lane Health & Wellbeing Centre, a well‑established GP practice serving the local community. The practice is committed to delivering high‑quality, patient‑centred care in a respectful, inclusive and supportive environment.
The Eye Clinic is a community NHS ophthalmology service and has been running successfully for over ten years, providing more than 5,000 patient appointments each year. The clinic receives referrals from GPs, optometrists, and hospital services and works closely with St James’s University Hospital Eye Department, with several clinicians working across both settings.
In addition to patient care, the clinic also supports the training of University of Leeds medical students, reflecting its strong links with education and professional development.
The Eye Clinic team is proud of its reputation for delivering efficient, courteous, and compassionate care within a friendly and supportive working environment. Staff work as part of a multidisciplinary team to ensure patients receive safe, timely, and high‑quality ophthalmology services, while supporting apprentices to build skills, confidence, and a career in healthcare sector.
For further information about the Eye Clinic check the NHS website below.Working Hours :Monday - Friday, 9.00am - 5.00pm, 8.00am - 4.00pm or 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Good spelling and Grammar,Excel,Word and Outlook....Read more...
