Network Engineer - Zurich / Hybrid
(Network Engineer, Security Solutions, Cisco ISE, NAC, WebProxy, Cisco Meraki, Cisco Classic, Nexus, Fortinet, Perimeter, VPN, Data Center Firewalls, Wireless products, Python and Regex)
We have a fantastic new role for a Network Engineer to join a market leading Swiss Family Business with over 100 years' experience. This is your chance to help manage the server backend systems in two data centers and the hybrid cloud infrastructure for approximately 10,000 users working at over 100 locations in Europe.
Our client is looking for an exceptional Network Engineer to help with installation, management and operation of the Europe-wide network infrastructure. You will be an expert in security solutions, such as Cisco ISE, NAC, WebProxy, have excellent Cisco Meraki, Cisco Classic and Nexus, as well as strong knowledge of Fortinet products, namely perimeter, VPN, data center firewalls. Experience with wireless products and scripting languages such as Python and Regex would be a big advantage.
Location: Zurich, Switzerland / Hybrid Working
Salary: 80’000 CHF – 120’000 CHF + Bonus + Benefits
Applicants must be based in Switzerland and have the right to work in Switzerland even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRSWITZERLANDRECSP
NOIRSWITZERLANDREC
NOIREUROPEREC....Read more...
Network infrastructure development: We've laid the groundwork for new leisure developments, ensuring seamless connectivity and state-of-the-art facilities
Microsoft Dynamics implementations: Our expertise in deploying comprehensive business solutions has transformed the way companies operate and interact with their customers
Pioneering work with Microsoft Fabric: We're at the cutting edge, utilising Microsoft Fabric to build robust, scalable applications that set new standards in performance and usability
Advanced security solutions: Our work with tools like Azure Sentinel places us at the vanguard of cybersecurity, safeguarding our clients' digital assets against evolving threats
Training:Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
Get equipped with the advanced technical skills needed for the role
Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Joining ES Systems is more than just a career move; it's an opportunity to be at the forefront of technological innovation. Our team is dedicated to exploring and implementing cutting-edge technologies that drive industry advancements and enhance our service offerings.
At ES Systems, we pride ourselves on our expertise and the quality of our work, but we also recognise that there is always room for growth and improvement. We understand that the landscape of technology is ever evolving, and with it, our knowledge must evolve too. We are committed to continuous learning and development, ensuring that we stay at the cutting edge of technological innovation.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Attention to detail....Read more...
Network Security Engineer required to secure security classification approval or accreditation for simulation and synthetic virtual Training products.
Skills
Secure coding
Security clearance, DV or above.
Encryption algorithms and cryptographic protocols.
Modelling and Simulation experience with knowledge of DIS and HLA Interoperability Standards.
C++, C#, Java and Python
COTS simulation, gaming products or specialist simulation tools including VR Forces, VBS2, 3 or4, MS Flight Sim, Prepar3d, Unity, Unreal, Xplane, FlightGear or similar.
Role
Achieve security approval or accreditation and Authority to Operate (ATO) for IT and CIS systems in a MOD Training Environment using Modelling and Simulation Tools.....Read more...
Network Security Engineer required to secure security classification approval or accreditation for simulation and synthetic virtual Training products.
Skills
Secure coding
Security clearance, DV or above.
Encryption algorithms and cryptographic protocols.
Modelling and Simulation experience with knowledge of DIS and HLA Interoperability Standards.
C++, C#, Java and Python
COTS simulation, gaming products or specialist simulation tools including VR Forces, VBS2, 3 or4, MS Flight Sim, Prepar3d, Unity, Unreal, Xplane, FlightGear or similar.
Role
Achieve security approval or accreditation and Authority to Operate (ATO) for IT and CIS systems in a MOD Training Environment using Modelling and Simulation Tools.....Read more...
We are searching for an experienced Network Security Engineer to be responsible for ensuring the Group’s IT Networks and Communications are well designed, secure, optimal and function consistently across all internal and external operations.
IT and Cyber Security is extremely important and is key to all our client’s operations and you will play an extremely vital role in developing and maintaining security services throughout the business.
The role is offered on a hybrid-working basis with up to 2-days per week working from home. The role requires you in the office at least 3-days per week so you MUST live within a commutable distance of Exeter to be considered for the position or you will be looking to relocate to the area. The role comes with excellent benefits!
In this role you will be responsible for the following:
Reviewing and managing network security services in line with Group security objectives and policies.
Monitoring and administrating the security of both internal and external corporate network communications, including, routers, switches, firewalls, DMZ, servers, Wi-Fi, OT, telephony and LAN/WAN/VPN communication services.
Constantly reviewing the IP space across the organisation ensuring that the TCP/IP stack, VLANs, IP Subnet, DNS, DHCP, VPNs, and VoIP traffic is well designed, secure and optimised.
You will ensure best practices are used for delivering network security. Continually monitoring, maintaining and testing the threat landscape and security posture.
Provide regular service status updates to line management and agree and monitor service availability targets.
Manage all SSL and external web server security functions to ensure data protection, systems integrity and user confidence at all times.
Manage NIS2 and GDPR privacy policies and operational practice.
Perform regular reviews of security solutions and processes, identifying opportunities for optimisation to over two hundred office, home and field-based employees.
Provide day-to-day cyber security guidance and support to relevant technical & business stakeholders.
Deliver annual penetration testing and implement recommended improvements.
Research latest network cyber threat developments and recommend any actions that will improve network performance and security.
Work closely with NIBE SOC teams and internal security engineers to ensure all preventative security measures are implemented and Zero Day / critical threats are extinguished in line with internal resolution targets. Collaborate with other business teams to ensure the proper use of systems.
Coordinate investigations and reporting of security incidents related to Network, Systems and Applications. Diagnose root causes of system failures and implement appropriate corrective actions.
Assist with OT process and system change management, overseeing testing and approval of changes using an approved methodology.
Ensure all network hardware assets are identifiable and updated in the asset management system.
Provide technical expertise to support the maintenance of our hardware infrastructure systems and services.
Work closely with NIBE IT teams to ensure Group IT policies are continually checked and in place.
Required Experience
A computer related degree or relevant professional certification and accreditation is preferred.
Extensive commercial experience in an IT security role maintaining secure networks in a MS-Windows and Linux environment.
Expert knowledge of and experience in LAN/WAN/VLAN communications, VPN configuration and enterprise wireless networking. Experience of Dell core and edge switches with fibre is preferable.
CCNA/CCNP equivalent accreditation is advantageous but is not essential.
Experience and excellent working knowledge of GNS3 (or similar) is really beneficial.
Firewall configuration, management and monitoring experience is essential. Experience of FortiGate products preferable.
TCP/IP networking stack, DNS, DHCP, RADIUS/AAA, Active Directory, SSL, 2FA, OT skills are essential for this position.
Knowledge of information security standards (e.g., ISO 17799/27002/27001/PCI DSS/SIEM, etc.), rules and regulations related to information security and data confidentiality (e.g., FERPA, HIPAA, etc.) and key network security principles for risk identification and analysis.
Knowledge of Linux OS and Windows Server and desktop operating systems configuration & troubleshooting and SCCM/MECM skills are preferrable.
Knowledge of and experience in virtual network technologies, specifically ESXi and VMware configuration and administration is advantageous.
Knowledge of MDM products, CrowdStrike and Cortex XDR configuration and administration would be advantageous.
Experienced user of Office 365, Teams, OneDrive, SharePoint etc. – any MS E3 subscription services.
Excellent troubleshooting, diagnostic, problem-solving and communication skills.
Flexibility to work on planned, out of hours systems projects if required.
Training is available for the right candidate to ensure complementary skills are acquired.
Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.....Read more...
Apply core cyber security concepts to AWS-based cloud environments, including identity, network, workload, and data security
Advise on protection against common cloud and AWS threats, such as misconfigurations, excessive permissions, exposed services, and insecure workloads
Identify, assess, and help remediate common cloud misconfigurations across AWS accounts and services
Identify and support the resolution of vulnerabilities on cloud-based workloads, including virtual machines and containerised applications
Monitor and respond to security alerts generated by security tooling, escalating and investigating issues with support from senior engineers
Administer and support security tooling, including native AWS security services and third-party platforms
Produce security insight and posture reports that help customers understand their current risk and improvement areas
Assist in developing remediation plans for security findings, vulnerabilities, and configuration issues
Support the implementation of cyber security tools and services within customer cloud environments
Advise on compliance and regulatory alignment, helping customers understand how security controls map to frameworks and standards (e.g. ISO, CIS, NIST, etc.)
Maintain clear documentation of findings, actions taken, and recommendations
Training:Why choose our Cyber Security Engineer Level 4 Apprenticeship?
The Cyber Security Engineer apprentice can help to design, build and test secure networks, security products or systems to help protect your organisation against cyber threats.
QA is a market leader in cyber security training, with a state-of-the-art immersive cyber gamified learning, giving apprentices a hands-on learning experience in simulating a real cyber threat.
QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships. The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leaderboards and badges, elements used widely in the gaming world.
QA’s Cyber Security Engineer Level 4 apprenticeship programme enables the apprentice to:
Develop problem-solving and critical thinking skills in a safe, but realistic environment
Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment
Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges
Tools and technologies learned:
Apprentices will learn to use Project Ares, Python, Microsoft Azure, Microsoft PowerShell, Linux and AWS
Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:As an all-in Premier Amazon Web Services (AWS) partner, we empower you to optimise, modernise, and drive growth for your businesses through their use of the world’s largest cloud computing platform. We do this by providing bold advice, clear guidance, and smart solutions that make AWS work for you. Learn from master-of-one architects who know AWS better than the people inside it. And get more for your investment as we leverage our status with AWS to navigate funding programmes, share resources, and pinpoint cost-savings in your spend.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills....Read more...
Security Systems Installation Engineer - This new position is seeking an experience install of home security systems. The role will see you working in high end properties where you will be installing state of the art modern security solution for HNWI. The position will see you predominantly working in central London and the surrounding home counties but due to the nature of the position sometimes further afield. You will be expected to work to the highest standards and be able to communicate effectively with both the end user client and the internal team. You will have at least 4years experience within the home security market and bring experience with CCTV, access control, door entry along with all related networking and cabling needed. Hands on skills need to be second to none as well as the ability to follow wiring diagrams and schematics. If you now seek a new role in the world of home security then please send me your full CV today.
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
SECURITY SOLUTIONS CAMERA CCTV INSTALLATION INTEGRATION RESIDENTIAL BESPOKE BPT ACCESS CONTROL TEXECOM HIKVISION SCANTRONIC LIGHTING NETWORK CABLING....Read more...
Security Systems Installation Engineer - This new position is seeking an experience install of home security systems. The role will see you working in high end properties where you will be installing state of the art modern security solution for HNWI. The position will see you predominantly working in central London and the surrounding home counties but due to the nature of the position sometimes further afield. You will be expected to work to the highest standards and be able to communicate effectively with both the end user client and the internal team. You will have at least 4years experience within the home security market and bring experience with CCTV, access control, door entry along with all related networking and cabling needed. Hands on skills need to be second to none as well as the ability to follow wiring diagrams and schematics. If you now seek a new role in the world of home security then please send me your full CV today.
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
SECURITY SOLUTIONS CAMERA CCTV INSTALLATION INTEGRATION RESIDENTIAL BESPOKE BPT ACCESS CONTROL TEXECOM HIKVISION SCANTRONIC LIGHTING NETWORK CABLING....Read more...
IT Infrastructure Support Engineer required to join a growing IT Operations team. This role plays a critical part in ensuring IT systems, data centre environments, and server infrastructure run reliably, securely, perform reliably. You will act as a key point of escalation for server, network, and data centre issues, providing advanced technical support to internal teams and helping maintain the stability of our core IT services.
Requirements
Experience delivering IT infrastructure and data centre services.
Microsoft Server fluency.
Windows Server
Active Directory
Microsoft SQL Server with SQL
Microsoft Office
Cisco networking technologies
Windows XP for legacy systems support
Responsibilities
Monitor data centres, networks, servers, and infrastructure to identify signs of issues, outages, or performance degradation.
Script and document existing configurations, and automate changes to improve accuracy and efficiency.
Server patching and closing security vulnerabilities across the environment.
Build, configure, and deploy bespoke Windows servers to support business requirements.
Escalation support for the IT team on complex infrastructure and datacentre tickets.....Read more...
RF systems expert with strong physics theoretical knowledge including Matlab simulation and physical RF antenna implementation. The role will be to work from new scientific concepts of what is possible to build and test then improvement from real world testing. This iterative process is used by the team to create new and reliable communications platforms.
Principal Antenna Design Engineer required to design RF antennas and specify Hardware, Firmware and Software requirements driving RF layout, FPGA and software design.
Skills
Satellite Communications modem constellation terminals, space network routing, security, encryption, near field, far fields, RF, Digital, Software, Hardware considering Mechanical and Thermal limitations.
Scientific undergraduate degree in Physics
Physics, electromagnetics or antenna theory related post graduate qualification ideally to PhD level.
Electromagnetic field modelling.
ANSYS HFSS, CST, XFDTD, COMSOL etc.
Role
RF architecture and design.
Antenna RF performance modelling in Ansys HFSS, Matlab or Python.
Specification and analysis of chamber testing.
RF layout, FPGA and associated software design detailing.
Advise on Antenna testing.....Read more...
IT Infrastructure Support Engineer required to join a growing IT Operations team. This role plays a critical part in ensuring IT systems, data centre environments, and server infrastructure run reliably, securely, perform reliably. You will act as a key point of escalation for server, network, and data centre issues, providing advanced technical support to internal teams and helping maintain the stability of our core IT services.
Requirements
Experience delivering IT infrastructure and data centre services.
Microsoft Server fluency.
Windows Server
Active Directory
Microsoft SQL Server with SQL
Microsoft Office
Cisco networking technologies
Windows XP for legacy systems support
Responsibilities
Monitor data centres, networks, servers, and infrastructure to identify signs of issues, outages, or performance degradation.
Script and document existing configurations, and automate changes to improve accuracy and efficiency.
Server patching and closing security vulnerabilities across the environment.
Build, configure, and deploy bespoke Windows servers to support business requirements.
Escalation support for the IT team on complex infrastructure and datacentre tickets.....Read more...
RF systems expert with strong physics theoretical knowledge including Matlab simulation and physical RF antenna implementation. The role will be to work from new scientific concepts of what is possible to build and test then improvement from real world testing. This iterative process is used by the team to create new and reliable communications platforms.
Principal Antenna Design Engineer required to design RF antennas and specify Hardware, Firmware and Software requirements driving RF layout, FPGA and software design.
Skills
Satellite Communications modem constellation terminals, space network routing, security, encryption, near field, far fields, RF, Digital, Software, Hardware considering Mechanical and Thermal limitations.
Scientific undergraduate degree in Physics
Physics, electromagnetics or antenna theory related post graduate qualification ideally to PhD level.
Electromagnetic field modelling.
ANSYS HFSS, CST, XFDTD, COMSOL etc.
Role
RF architecture and design.
Antenna RF performance modelling in Ansys HFSS, Matlab or Python.
Specification and analysis of chamber testing.
RF layout, FPGA and associated software design detailing.
Advise on Antenna testing.....Read more...
FortiNet SDWAN Engineer
Home based, remote working, work from home
12+ month contract
@mecscomms is recruiting for a remote working, contract FortiNet SDWAN Engineer, on behalf of a Global IT, Technology, Mobile & Telecom service provider. The role will have ownership for critical incident resolution, ensuring network uptime and performance across global SDWAN deployments that keep enterprise operations running. If you have experience with Network Operations, Network Infrastructure, Security Solutions, SDWAN, FortiGate, FortiOS, FortiManager, FortiAnalyzer, FortiClient, FortiSwitch, FortiAP, FortiNAC, FortiEDR, FortiSASE, FortiWeb, FCSS SD-WAN & have certifications in NGFW or NSE, I’m keen to hear from you!
What we're looking for:
• You've built your career in NOC operations with strong technical expertise.
• You understand Fortinet SDWAN architecture, routing protocols, and how to troubleshoot complex network deployments.
• You've owned incident resolution, maintained stakeholder confidence during outages, and delivered technical excellence in high-pressure environments.
You're experience in:
• NOC operations with minimum 5 years technical background
• Traditional WAN and Fortinet SDWAN solution deployment and support
• Enterprise Next-Generation Firewalls (NGFW)
• Troubleshooting Fortinet deployments (FortiManager, FortiGate, SASE)
• Routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (VLANs, STP, PVST)
• ITIL-aligned change management and incident resolution
You're someone who:
• Certified on Fortinet NSE7 or FCSS SD-WAN
• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder management abilities
• Able to multitask and remain calm under pressure
• Team player with adaptability and quick learning ability
• Growth mindset focused on continuous improvement
• Comfortable working 24x7 rotational shifts in UK time zone
The role:
Take ownership of escalated incidents on Fortinet SDWAN solutions supporting multi-national customers. You'll provide expert troubleshooting, root cause analysis, and resolution while maintaining clear communication with internal stakeholders and external customers. Become the trusted technical expert teams call first when complex SDWAN incidents need immediate resolution.
Your focus:
• Incident ownership and resolution on Fortinet SDWAN solutions
• Root cause analysis and preventative recommendations
• Escalation management and vendor coordination
• Change request review and implementation (MACD)
• Stakeholder communication and progress updates
• ITIL-aligned operational practices
Key responsibilities:
• Own and resolve escalated incidents on Fortinet SDWAN deployments
• Provide regular updates on resolution progress to stakeholders and customers
• Join troubleshooting calls during escalations and major incidents
• Conduct thorough root cause analysis and recommend preventative fixes
• Review and perform in-life change requests (MACD) following ITIL standards
• Coordinate with vendors and third parties for complex escalations
Join a team supporting mission-critical SDWAN infrastructure for multi-national and Global Enterprise customers who depend on network uptime, performance, and expert technical support to keep their international operations running seamlessly.
#Fortinet #SDWAN #NOC #NetworkEngineer #NSE7 #FCSS #NetworkOperations #TechJobs #Hiring #ITJobs #CyberSecurity #NetworkSecurity
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
To act as first contact for support calls, ensuring tickets are logged and dispatched promptly, resolving basic IT queries, and managing admin tasks such as spreadsheet and system updates.Training:Training will take place at City College Norwich in the college’s state of the art DigiTech Factory, which provides apprentices with a hybrid learning environment where industry-standard equipment & software is provided.Training Outcome:Successful completion of the apprenticeship opens up possibilities to go on to be an IT Technician or work within similar level roles post-qualifications.
The Level 4 Network Engineer programme is also an ideal progression pathway for apprentices who wish to professionally advance to 2nd or 3rd line support roles.Employer Description:S2 Computers is a professional Managed Service Provider (MSP) dedicated to helping businesses get the very best from their technology.
We believe that great technology makes the world a better place, and that strong human relationships are at the heart of every successful business.
Our mission is to dramatically improve our customers’ working lives through exceptional IT support, robust cyber security, and proactive technology solutions, so they could never imagine going anywhere else for their IT needs.
We offer a friendly, modern, and fast‑paced working environment built on teamwork, continuous learning, and personal development.
Our team provides a wide range of services including technical support, cloud services, cyber security, and account management—supporting organisations across Norfolk and beyond. With a culture that blends professionalism with a relaxed, people‑focused atmosphere, we ensure our staff have the tools, training, and support needed to grow their careers in the IT industry.
As one of the UK’s recognised managed IT providers for the last 3 years in a row, we invest in developing our people through structured training, hands‑on experience, and daily opportunities to build skills that last a lifetime.
Our goal is simple: to make every client exceptionally happy through high‑quality service and a proactive approach to technology.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Ability to multi-task....Read more...
Software Tester / QA Engineer - £35,000 PA
Southampton – hybrid working
We are working with a well-established technology organisation to recruit an experienced Software Tester / QA Engineer to support the delivery of customer-facing systems and core software products.
This role sits within a professional services environment and will involve testing both standard solutions and customer-specific implementations. You will work closely with developers, project managers and technical teams to ensure systems meet quality standards prior to release and go-live.
As a Software Tester, you will be responsible for ensuring software quality through effective manual and automated testing. You will contribute to improving testing processes, support customer UAT and play an active role in identifying and resolving defects before systems are deployed.
Key responsibilities:
• Executing software testing on customer systems prior to installation and go-live
• Designing, writing and maintaining manual and automated test scripts
• Creating and maintaining test plans, test cases and supporting documentation
• Working closely with development and technical teams to identify, log and resolve defects
• Creating test data to support system testing
• Supporting user acceptance testing and providing go-live support to customers
• Contributing to the continuous improvement of testing standards, tools and methodologies
• Providing guidance to customers during UAT and test planning where required
• Supporting internal product and development testing as needed
Requirements:
• Previous experience in a Software Testing / QA role
• Strong hands-on experience with manual testing
• Experience designing and maintaining test documentation
• Familiarity with Windows Client and Server environments
• Experience using Microsoft Office applications
Any experience with the following will be highly advantageous:
• ISTQB Foundation or Advanced certification
• Experience with test automation tools and frameworks (Ranorex, Selenium or similar)
• Exposure to C#, Java, or other object-oriented programming languages
• Experience with SQL Server and/or Oracle databases, including querying and data validation
• Experience using source control tools such as TFS or Git
• Understanding of network architecture, IT security and Active Directory
• Experience within document management, OCR or enterprise systems environments
The role may involve UK and occasional international travel
Hybrid working once passed probation, 1-2 days per week on site.
This is an excellent opportunity for a Software Tester looking to work on varied, customer-facing projects within a stable and growing organisation.....Read more...
Key Responsibilities:
Support the IT team in the resolution of escalated IT issues.
Onboarding of staff - to set up new users' accounts and profiles and deal with password issues. Assist with the deployment and rebuilding of workstations as required.
Responsible for IT asset ordering against authorised Purchase Orders, asset preparation, management, testing and deployment/shipment of IT and related equipment across Netcall and its customer base.
Management and diagnosis of faulty hardware including returns to the manufacturers and suppliers if appropriate.
Manage and order new inventory and maintenance stock to service the above.
Support of the existing office infrastructure including the physical network, networked devices and servers.
Perform regular (daily, weekly and monthly) IT administration tasks e.g. data backups, VPN configuration, automated process checks as assigned.
Work on the internal helpdesk ticket queue to resolve staff issues.
Manage identity lifecycle (Joiners, Movers, Leavers) in Active Directory and Entra ID.
Administer Microsoft 365 services (Exchange Online, Teams, SharePoint) and Intune for device compliance.
Ensure timely vulnerability patching of user assets (laptops, desktops, servers) to meet departmental security compliance and patching targets.
Support ITIL processes including Incident, Problem, and Change Management.
Assist with IT projects and roadmap deliverables.
Knowledge and Experience:
Able to competently use a PC for routine and reasonably complex tasks.
Able to install, configure and support server-based products and Microsoft Operating Systems.
Able to install, configure and replace if necessary IT components and software.
Able to install and configure IT local and/or wide area networks for Netcall and/or Netcall customers.
Able to complete product and end user documentation having carried out product and project testing from a pre-defined test specification.
Able to deliver IT support and/or training to customer end users.
Able to install and administer Windows servers, and understand Microsoft Windows backend networks & server administration e.g. DHCP, WINS, DNS, Active Directory, Domain accounts & permissions, file permissions & shares.
An understanding of Networking – e.g. IP packets, WAN, router, firewall, and the following third party back-office solutions:
UPS.
Anti-virus.
VPN technologies.
Experience with Microsoft 365 administration and endpoint management (Intune, Autopilot).
Knowledge of patch management tools and processes (e.g., Windows Update, Intune compliance policies, third-party patching solutions).
Basic cybersecurity knowledge (MFA, phishing response, patching).
Familiarity with the use of PowerShell for automation and troubleshooting.
Familiarity with remote support tools and hybrid work technologies.
Able to:
Work in a technical customer facing role.
Document system configurations and end-user procedures following testing and implementation.
Demonstrate excellent communication skills (oral and written) in order to communicate effectively with our customers and within the Company.
Operate as a flexible, positive, self-motivated and a diligent hard working team player with a ‘Can-Do’ attitude.
Training:As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry-recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in-person, 1-2-1 and group learning.Training Outcome:Potential full-time position for the right candidate after completion of apprenticeship.Employer Description:Netcall is where people and AI come together to make work smarter, faster and more human. Our trusted AI-powered platform unifies automation and communication, so teams can work smarter, serve customers faster and drive lasting transformation.Working Hours :8.30am to 5pm or 9am to 5.30pm, 1 hour lunch, 37.5 hours a week. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
