As the Product Technical Trainer, you will be working within one of the best known and admired brands in the world.
Inside IR35 contract
You will be based in the Training Academy and play a major role in supporting the training and service content creation and delivery to 17 subsidiaries - the product training that you will be involved in will include home appliances such as TVs, monitors, printers, refrigerators and washing machines, as well as key mobile telecommunications products like smart phones and tablets.
Purpose of the Role:
To support the creation, delivery, and enhancement of technical training for the companies network.
Key objectives
You will help to deliver technical training and support to a pan-European customer service support network.
You will be involved in addressing those training needs which will include technology updates, product knowledge, performance management, and regulatory requirements.
In addition, you will be conducting live and recorded training sessions through various mediums such as web-casts, virtual classrooms, and how-to videos.
Key Competencies & Characteristics
Previous hands-on training or technical support experience.
Technical expertise and familiarity with one of the product groups like mobile phones, TVs, home appliances, or IoT, is preferred.
Fluency in additional European languages is advantageous.
Occasional European and global travel may be required based on business needs.
If this Product Technical Trainer role is of interest, then please apply now.....Read more...
Operations Executive £24,000 part-time salary (£28,125 FTE) Fixed term for 10 months 32 hours per week, Monday to Friday flexible between 8 am and 6 pmOxford (OX4 1JE)Start date: May 15 2024
The Post As Operations Assistant, your responsibilities will include, but not limited to:Tenant Administration
Assisting the Operations Manager with a range of tenant administration, including:
• Coordinating processes for tenants moving in and out, including liaison with tenants and with Sales, Property Management, Finance and IT teams, and issuing new leases and licences from standard templates• Maintaining and updating templates of leases and licences• Keeping tenants’ electronic and paper records up-to-date• Dealing with tenants’ administrative queries• Maintenance of building plans• Issuing consents to sub-letting• Preparing and maintaining procedure documents for tenant administrative processes• Drafting terms within leases and licences, which are outside of the standard templates• Assisting with non-financial aspects of the rent review process • Coordinating the process for annual lease and licence renewals
Development of Company’s electronic Information system (Netsuite) • Assisting the Operations Manager with the development and implementation of the Netsuite system• Designing reports• Training staff in use of Netsuite• Assisting staff with importing/exporting data, producing reports, setting up dashboard
Central purchasing contracts
Mobile phones and 365 licences• Maintain employee phone list and location of phones• Order new phones within policy• Allocation of SIM cards• Check invoices from suppliers are accurate and investigate unusual costs• Monitor Office 365 office exchange licences
Utilities• Maintain gas, electricity and water usage spreadsheets• Liaise with property managers to get readings• Communicate with suppliers to ensure accurate billing• Checking electricity usage reports for half-hourly meters and investigating unusual costs• Reviewing solar credit readings and checking correct income is received
Support the full-time Operations Assistant with other central contracts (photocopiers and sanitary bins)• Dealing with annual contract renewals and obtaining best prices• Liaising with Regional Managers on requirements • Approving invoices • Preparing and reviewing annual budgets
Supporting the part-time Operations Assistant with business rates administration • Becoming familiar with business rates rules and practices• Calculating business rates liability for each of our buildings and ensuring that the correct business rates are charged• Identifying the most appropriate business rates treatment for new units/buildings• Approving business rates invoices• Notifying local authorities of changes of occupier and sorting out errors in billing• Liaising with the Valuation Office over valuations and splitting of properties, as required• Dealing with business rates queries from colleagues and tenants
General Duties• General admin support to the department• Drafting some communication materials• Filing and any other administrative tasks as required• Assist the Operations team in providing and delivering information to colleagues on roles and procedures
Other responsibilities• Working within the company’s procedures and policies• Working to improve the company's social and environmental objectives
Person Specification
The successful candidate will: • Be highly organised and efficient, with an ability to prioritise work within tight deadlines, to multi-task and to be flexible• Have strong analytical skills• Have a high level of attention to detail and precision, including having the aptitude and patience to sort out detailed problems from time to time• Be able to act quickly and effectively and use initiative• Have excellent oral and written communications skills in English, including the ability to communicate with customers on administrative details politely and effectively• Be numerate and in particular be comfortable producing simple budgets and financial reports in Excel, analysing costs and income, and using percentages and similar intermediate-level functions in Excel• Have a proven ability to be confidential• Be skilled at using Microsoft software, especially Outlook, Word and Excel• Have an aptitude for using databases• Be committed to social and environmental issues• Be considerate and comfortable working in a large, open-plan office.
Experience of any of the following would be an advantage:• The social or environmental sector• Property administration• Property law
Benefits include 25 days holiday entitlement, in addition to all public bank holidays. We offer a 3% to 7% company contribution to a pension, life insurance, a company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits.
Click ''Apply'' to be emailed information about how to complete your application.....Read more...
Operations Executive £24,000 part-time salary (£28,125 FTE) Fixed term for 10 months 32 hours per week, Monday to Friday flexible between 8 am and 6 pmOxford (OX4 1JE)Start date: May 15 2024
The Post As Operations Assistant, your responsibilities will include, but not limited to:Tenant Administration
Assisting the Operations Manager with a range of tenant administration, including:
• Coordinating processes for tenants moving in and out, including liaison with tenants and with Sales, Property Management, Finance and IT teams, and issuing new leases and licences from standard templates• Maintaining and updating templates of leases and licences• Keeping tenants’ electronic and paper records up-to-date• Dealing with tenants’ administrative queries• Maintenance of building plans• Issuing consents to sub-letting• Preparing and maintaining procedure documents for tenant administrative processes• Drafting terms within leases and licences, which are outside of the standard templates• Assisting with non-financial aspects of the rent review process • Coordinating the process for annual lease and licence renewals
Development of Company’s electronic Information system (Netsuite) • Assisting the Operations Manager with the development and implementation of the Netsuite system• Designing reports• Training staff in use of Netsuite• Assisting staff with importing/exporting data, producing reports, setting up dashboard
Central purchasing contracts
Mobile phones and 365 licences• Maintain employee phone list and location of phones• Order new phones within policy• Allocation of SIM cards• Check invoices from suppliers are accurate and investigate unusual costs• Monitor Office 365 office exchange licences
Utilities• Maintain gas, electricity and water usage spreadsheets• Liaise with property managers to get readings• Communicate with suppliers to ensure accurate billing• Checking electricity usage reports for half-hourly meters and investigating unusual costs• Reviewing solar credit readings and checking correct income is received
Support the full-time Operations Assistant with other central contracts (photocopiers and sanitary bins)• Dealing with annual contract renewals and obtaining best prices• Liaising with Regional Managers on requirements • Approving invoices • Preparing and reviewing annual budgets
Supporting the part-time Operations Assistant with business rates administration • Becoming familiar with business rates rules and practices• Calculating business rates liability for each of our buildings and ensuring that the correct business rates are charged• Identifying the most appropriate business rates treatment for new units/buildings• Approving business rates invoices• Notifying local authorities of changes of occupier and sorting out errors in billing• Liaising with the Valuation Office over valuations and splitting of properties, as required• Dealing with business rates queries from colleagues and tenants
General Duties• General admin support to the department• Drafting some communication materials• Filing and any other administrative tasks as required• Assist the Operations team in providing and delivering information to colleagues on roles and procedures
Other responsibilities• Working within the company’s procedures and policies• Working to improve the company's social and environmental objectives
Person Specification
The successful candidate will: • Be highly organised and efficient, with an ability to prioritise work within tight deadlines, to multi-task and to be flexible• Have strong analytical skills• Have a high level of attention to detail and precision, including having the aptitude and patience to sort out detailed problems from time to time• Be able to act quickly and effectively and use initiative• Have excellent oral and written communications skills in English, including the ability to communicate with customers on administrative details politely and effectively• Be numerate and in particular be comfortable producing simple budgets and financial reports in Excel, analysing costs and income, and using percentages and similar intermediate-level functions in Excel• Have a proven ability to be confidential• Be skilled at using Microsoft software, especially Outlook, Word and Excel• Have an aptitude for using databases• Be committed to social and environmental issues• Be considerate and comfortable working in a large, open-plan office.
Experience of any of the following would be an advantage:• The social or environmental sector• Property administration• Property law
Benefits include 25 days holiday entitlement, in addition to all public bank holidays. We offer a 3% to 7% company contribution to a pension, life insurance, a company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits.
Click ''Apply'' to be emailed information about how to complete your application.....Read more...
IT Support Analyst - Aylesbury
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You’ll be joining at a particularly exciting time for the business, in the final stages of a separation from its parent organisation, insourcing Information Technology services.
This is an excellent opportunity for a Service Desk Engineer or IT Support Analyst to progress their career, as earlier joiners in a newly formed IT Department, built on ITIL practices. You will have the opportunity to support many projects in the transformation of IT infrastructure, systems, service models etc; including full shift to cloud infrastructure (Elastic Computing), major WAN upgrade (SDWAN) and an extensive pipeline of projects/change to applications and systems across the breadth of the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA’s. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
Provide technical IT support – covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc
Support projects as required
Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld
Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly
Receive and manage calls from internal staff via telephone, email and web portal when required
Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
Previous experience working in as an IT support analyst / engineer or Service Desk Analyst / Engineer
Experience supporting Microsoft Windows Server based Infrastructure
Experience with Windows 10, Office 365 and Active Directory
Citrix experience would be beneficial (basic level – shutting down sessions, assigning users etc), although not a requirement.
Basic networking knowledge (DHCP, DNS, TCP/IP)
Printer management and support
Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Experience with Mobile Device Management (MDM) tools, Azure AD and SharePoint are desirable but not essential
ITIL knowledge.
Salary up to £35,000
The role offers excellent benefits, including free travel, 25 days leave (+bank holidays), and a top pension....Read more...
