Being 1st line support for colleagues contacting Helpdesk
Inputting details on the call-logging software in accordance with IT procedures
Resolving or referring the calls raised by colleagues as appropriate including:
- Software issues involving Word, Outlook, Practice PMS systems
- Hardware issues such as PCs, Monitors, Dictation equipment, Mobile phones
Maintaining, developing, regulating and over-seeing the operation of the firm’s Call Logging software
Instructing other users in use of the Call Logging software
Liaising with providers outside the firm where necessary
Preparing statistical reports of calls logged for the IT Partner
Managing, organising and updating relevant data using other database applications
Contribute to maintaining a safe and healthy working environment
Contribute to maintaining and improving office procedures
Any other duties which are required by the firm
Training:Training takes place with NowSkills, as the official apprenticeship training provider.Training Outcome:Opportunities for career advancement upon successful completion of the apprenticeship.Employer Description:Our specialist teams of solicitors and lawyers offer a full range of legal services - both for you and your business. Our successes through our commitment to client care, quality of service, and commerciality of advice for private and business clients has brought us into the top 20 of law firms in Yorkshire. We now employ over 230 people and have gained a national reputation for quality.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Literate and numerate....Read more...
Respond to incoming support tickets, calls, or emails to assist users with IT issues and queries.
Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications.
Log and document incidents and service requests accurately in the IT service management system.
Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365.
Escalate unresolved or complex issues to 2nd or 3rd line support teams as needed.
Provide clear, step-by-step technical guidance to users in person, via phone, or remotely.
Install and configure new user devices, such as desktops, laptops, and phones.
Perform routine maintenance checks on equipment and systems to ensure functionality.
Support onboarding of new employees by setting up accounts, devices, and access rights.
Learn and follow IT policies, procedures, and security protocols to maintain service standards.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Possibility of a full time position upon successful completion of the apprenticeship.Employer Description:Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint and tech-enabled approach, they deliver flexible, transparent services while rapidly growing through partnerships and acquisitions.Working Hours :9.00am - 5.30pm, Monday to Thursday. 9.00am to 3.00pm, Friday. Subject to change as the business requires.Skills: Attention to detail,Communication skills,IT Skills,Organisation skills,Problem solving skills,Team working....Read more...
Respond to incoming support tickets, calls, or emails to assist users with IT issues and queries.
Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications.
Log and document incidents and service requests accurately in the IT service management system.
Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365.
Escalate unresolved or complex issues to 2nd or 3rd line support teams as needed.
Provide clear, step-by-step technical guidance to users in person, via phone, or remotely.
Install and configure new user devices, such as desktops, laptops, and phones.
Perform routine maintenance checks on equipment and systems to ensure functionality.
Support onboarding of new employees by setting up accounts, devices, and access rights.
Learn and follow IT policies, procedures, and security protocols to maintain service standards.
Training:
Level 3 Information Communication Technician Apprenticeship.
All training will take place at our head office in Doxford Park.
Training Outcome:After successful completion of the apprenticeship, we would look to move the individual into a permanent 1st line support engineer role within the business.Employer Description:Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint and tech-enabled approach, they deliver flexible, transparent services while rapidly growing through partnerships and acquisitions.Working Hours :9.00am - 5.30pm, Monday to Thursday.
9.00am - 3.00pm, Friday.
Subject to change as the business requires.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Main duties:
Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to the IT Support Manager or a third party
You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology
A full driving license and own transport is recommended due to the location of the site. Accessing infrastructure equipment may require you to work at height
The trainee will gain exposure to the following systems at Rowlinson:
Hardware:
Desktops
Laptops
Mobile phones
Printers
Networking equipment
Rack-mounted server hardware
Software:
Microsoft Office
FreshService Ticket System
Microsoft Teams
Cloud-based telephone system
Windows desktop
SharePoint
Windows server
Hyper-V
Sage X3
Exchange On-Line
MS SQL
Bespoke software (written in-house by our full-stack development team)
Training:Apprenticeship Overview:
Expected duration: 17 months
Apprenticeship level: Advanced (Level 3)
Programme: L3 ICT Support Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2Position: Apprentice IT Technician
Training Outcome:This role leads to a full-time job after the apprenticeship completes.Employer Description:Rowlinson Group is a privately owned £60m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia).
The Rowlinson Group of companies are:
Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q.
Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries.
Garden Street: An internet-based retailer of garden products and furniture.Working Hours :Monday to Thursday 08:30 to 16:40, Friday 08:30 to 15:55 with a 40-minute break for lunch.
There may be occasions where you are required to work outside these times to meet the requirements of the group.Skills: Communication skills,IT skills,Attention to detail,Team working,Initiative,Willing to learn,Time management,Positive attitude....Read more...
