"This is a great opportunity for someone with good IT knowledge to work within a friendly and supportive team, to get involved in and learn all aspects of IT support including agile infrastructure, network, telephony/comms and business systems. Come and join us on our journey of continuous improvement of our IT services and systems at Acis."
As an Apprentice IT Technician, a typical day might include:
Being an effective and customer-focused member of the IT team, learning new skills and supporting our customers
Supporting the IT helpdesk, helping customers both remotely and face-to-face
Helping customers with basic queries, including setting up new user accounts
Helping with procurement, security of assets and general office administration
Supporting the roll out of new IT equipment, including mobile devices and phones
Gaining an understanding and providing basic support on the Acis ICT network, including servers, desktop systems, applications, mobile devices and telephony
Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications
Writing documentation and helping with delivering training for key office systems
Assisting with IT induction training
Work flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Information Communications Technician Level 3
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a predominantly work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/college and within their contracted working hours
Training Outcome:Permanent position on successful completion of the apprenticeship.Employer Description:We're a housing charity going beyond the bricks and mortar to create opportunities for people to lead better lives. Serving communities across the East Midlands, Yorkshire and the Humber, we also support people to pick up new skills and qualifications and provide a home adaptations service to help people to enhance their independence.Working Hours :Monday to Friday - Times to be agreed. 37 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Being an effective and customer focused member of the IT team, learning new skills and supporting our customers.
Supporting the IT helpdesk, helping customers both remotely and face-to-face.
Helping customers with basic queries, including setting up new user accounts.
Helping with procurement, security of assets and general office administration.
Supporting the roll out of new IT equipment, including mobile devices and phones.
Gaining an understanding and providing basic support on the Acis ICT network, including Servers, desktop systems, applications, mobile devices and telephony.
Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications.
Writing documentation and helping with delivering training for key office systems.
Assisting with IT induction training.
Work flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post.
Training:
Training will be at North Lindsey College where you will access a wide range of facilities on offer.
Day release
You will undertake the Information Communications Technician standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
You will undertake Functional Skills for English and/or Maths if needed
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become an Information Communications Technician of the future! Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
Employer Description:We're a housing charity going beyond the bricks and mortar to create opportunities for people to lead better lives. Serving communities across the East Midlands, Yorkshire and the Humber, we also support people to pick up new skills and qualifications and provide a home adaptations service to help people to enhance their independence.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
• Scanning, photocopying and filing documents• Maintaining office equipment like copiers and fax machines for smooth office functionality • Conducting research and compiling data upon request • Managing office supplies, including refreshments • Opening, sorting and distributing mail to staff members • Scheduling travel arrangements and bookings for staff • Creating, editing and updating spreadsheets (employee mobile phones/vehicle details etc) • Basic accountancy• Scheduling the engineering team with clients• Answering phone calls from various user and ensuring the correct outcome• Preparing documents such as invoices, memos and staff HR related documentation and using word processor or spreadsheet software.Training:Level 3 Business administrator apprenticeship standardTraining Outcome:Future career progression may be on offer upon successful apprenticeship completion for the right candidate.Employer Description:For four decades MCL Energy has been providing steam boiler maintenance, commercial gas heating, air conditioning, refrigeration, and HVAC services to a variety of customers both public, private, commercial and industrial in nature. Our aim is to provide the optimal maintenance and support solution to your organisation. Our services are flexible in nature and our intention is to deliver the best standards possible at a competitive cost. Our expert HVAC engineers cover most areas across the UK including Scotland, North East, North West, Yorkshire, Lincolnshire, Nottinghamshire, Derbyshire, East and West Midlands, Northamptonshire, Cambridgeshire and the South East.Working Hours :Monday – Friday 8.30am – 4.30pm
or 9.00am – 5.00pm.
30 Minute lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Provide 1st line support to all Cross Keys Homes departments and offices
Assist in maintaining support ticket queues and allocating 2nd/3rd line support to the relevant team/individuals/partners. Assist with stock control for computer hardware, software, peripherals and consumables.
Carry out daily system checks to ensure continuity of service.Support the backup of company data.
Set up of standard laptop/tablet devices and mobile phones including email and business applications.
Build knowledge of the business systems and how they are used across Cross Keys Homes to improve the effectiveness of this service to the company.
Training:
Learning will be a mix of online and assessor site visits.
Training Outcome:
On successful completion there is the potential of becoming a full time IT Services Technician.
Employer Description:A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion. And you can see our values of action, commitment, excellence, integrity and teamwork in everything we do.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Responding to change with agility and innovation, we’ll continue to grow our business in today’s fast-paced operating environment.
With a development programme set to deliver 1,000 homes over the next three years, we’re committed to building quality, affordable homes that people want to live in throughout the east of England.
Of course, as a proud provider of affordable homes we’re also committed to providing excellent housing and landlord services to all of our customers in our existing homes. We offer a wide range of community support services, ranging from volunteering opportunities to regular work clubs, and actively encourage our residents to have a say in the future of their communities.Working Hours :Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.Skills: IT skills,Attention to detail,Organisation skills....Read more...
Reporting to the Finance & Admin Manager, the main job function will be to supplement the administration support processes within the Service Department. Direct interaction with customers and colleagues will play a major part within this role and as such, excellent communication skills are essential.
Other duties within the role will include:
Handling the booking in/out of customers’ cars/vans/HGV.
Answering phones and connecting calls to the correct department.
Raising of jobs on an in-house bespoke IT System and raising Invoices.
Handling cash and card payments.
Be proficient to cover other team member’s roles to cover holidays/absences.
General Office Maintenance including filing job cards, keeping work spaces clean and tidy at all times.
Training:
Training will be done within the work place, run by Wigan and Leigh College
Training Outcome:
Possible progression within the company on successful completion of the Apprenticeship
Employer Description:Established in 1996, RNB Commercials Ltd is committed to providing a streamlined and independent solution for all vehicle maintenance requirements both on site and offering mobile services to reduce VOR times. We are located within easy reach of the M6, M62 and the larger North West motorway network.
As the largest VOSA test centre in the North West of England, we test over 4,000 vehicles each year. We are a one stop shop, offering mobile workshops, commercial ATF and preparation, private vehicle MOTs, 24 hour roadside assistance, tacho centre, bodyshop and workshop bays.
We are a forward thinking company, with over 20 years commercial experience of working with blue chip companies and independent vehicle operators. We are proud to be one of the largest VOSA test centre in the North West, completing over 4,000 tests each year.
The site offers a fully accredited DVSA ATF Centre, 4 Bay Workshop, Tacho Centre, 3 Bay Bodyshop and a dedicated 4-5-7 MOT Centre on a new site opened in July 2024
Our business operates from a 2.25 acre, purpose-built site, in Skelmersdale, Merseyside, where we are ideally placed to service the M58, M6, M62 and the larger North WestWorking Hours :Monday, Tuesday, Wednesday, Thursday and Friday
8.15am - 4.15pm (8 hours per day)
30mins paid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
This is a full-time post, working Monday to Thursday, 08:30 to 16:40 and Friday, 08:30 to 15:55 in the IT Department with a forty-minute break for lunch. One day of the week will be allocated to apprenticeship training and additional training will be provided as appropriate during the week.
There may be occasions where you are required to work outside these times to meet the requirements of the group.
Job role:
You will be part of a small team, reporting to the IT Support Manager, providing support to users, and assisting in the running and development of the IT infrastructure.
You will be based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK. On occasion you may need to travel to these locations.
This role leads to a full-time job after the apprenticeship completes.
Main duties:
Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to the IT Support Manager or a third party
You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology
A full driving license and own transport is recommended due to the location of the site. Accessing infrastructure equipment may require you to work at height
The apprentice will gain exposure to the following systems at Rowlinson:
Hardware:
Desktops
Laptops
Mobile phones
Printers
Networking equipment
Rack-mounted server hardware
Software:
Microsoft Office
FreshService Ticket System
Microsoft Teams
Cloud-based telephone system
Windows desktop
SharePoint
Windows server
Hyper-V
Sage X3
Exchange On-Line
MS SQL
Bespoke software (written in-house by our full-stack development team)
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:
This role leads to a full-time job after the apprenticeship completes.
Employer Description:Rowlinson Group is a privately owned £60m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia).
The Rowlinson Group of companies are:
Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q.
Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries.
Garden Street: An internet-based retailer of garden products and furniture.Working Hours :Monday to Thursday, 08:30 to 16:40. Friday, 08:30 to 15:55.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive attitude,Willing to learn,Able to work independently,Good verbal communication,Good written communication,IT skills in hardware/software,Good time management....Read more...
