Service Desk Support: (IT Operations, Cyber & Data/Analytics)
Provide technical support to internal users across multiple regions and languages.
Log, triage, and resolve incidents and service requests using ITSM tools (e.g., BMC Helix).
Escalate complex issues to second-line support teams.
Assist in maintaining knowledge base articles and FAQs.
Infrastructure & Applications: (IT Operations, Cyber & Data/Analytics)
Support hardware provisioning, setup, and troubleshooting (laptops, desktops, mobile devices).
Assist with software installations, configurations, updates, and license management.
Participate in routine maintenance tasks such as patching, backups and reporting.
Help monitor operational performance and report anomalies.
Project Support:
Contribute to IT projects including system upgrades, migrations, and new technology rollouts.
Document processes and assist in user training and communications.
Collaborate with vendors and internal teams to support project delivery.
Training Outcome:The opportunity may offer a permanent role upon completion of the apprenticeship depending on availability.Employer Description:Smiths Group designs, manufactures and delivers smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. For over 170 years, Smiths Group has been pioneering progress by improving the world through smarter engineering.
We serve millions of people every year, to help create a safer, more efficient and better-connected world, across four major global markets: Energy, General Industry, Security & Defense, and Aerospace. Listed on the London Stock Exchange, Smiths employs 14,600 colleagues in over 50+ countries.
This pioneering spirit continues to drive us today, underpinned by our powerful culture. Improving our world is what we do, how we think, and how we will continue to use our passion for technology and engineering to tackle our customers biggest challenges today and in the future. We're looking for people with curious minds. Who want responsibility and relish a challenge. Whether you're an experienced professional or just starting out, our global scale and focus on growth means we have some great career opportunities for you. There's never been a better time to join Smiths.Working Hours :Monday - Friday 8am - 5pmSkills: Communication skills,Attention to detail,Problem solving skills,Team working,Microsoft Office,Windows operating systems,Ability to work independently,Willingness to learn,Prioritise tasks effectively,Agreed SLAs and deadlines,Logical thinking....Read more...
Assist in providing first-line technical support to internal users via phone, email, and in-person
Learn to diagnose and resolve basic hardware, software, and network issues across Windows, macOS, and mobile platforms
Help install, configure, and maintain desktops, laptops, printers, and other peripherals
Support user account setup and permissions in Microsoft 365 and Active Directory
Participate in monitoring IT systems and maintaining performance
Document support issues and resolutions in the ticketing system
Assist with onboarding/offboarding processes, including device setup and account provisioning
Learn to troubleshoot VPN, connectivity, and collaboration tools for remote users
Shadow IT team members on infrastructure upgrades and projects
Follow IT policies, security protocols, and data protection guidelines
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:The Deck Enterprises is a London-based clothing retailer specialising in high-end, tailored and premium apparel. Operating under the Knatchbull brand from Savile Row, the company focuses on offering specialised, boutique fashion with an emphasis on quality and craftsmanship. Founded in 2018, it continues to operate as a small, privately owned business in the UK fashion sector. Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Key Responsibilities:
Provide technical support and assistance to employees and customers via phone, email, and in-person
Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other IT equipment
Diagnose and resolve technical problems, including network connectivity, email, and software applications
Assist with setting up and configuring IT equipment, including desktops, laptops, and mobile devices
Collaborate with other IT team members to resolve complex technical issues
Document and track technical issues and resolutions
Perform routine maintenance and updates on IT systems and equipment
Provide training and guidance to employees on IT systems and equipment
Requirements:
Demonstrate an aptitude and enthusiasm for Computers and Information Technology
Outstanding communication and customer service skills absolutely essential
Any experience in a computer support role will be welcome
Excellent problem-solving and analytical skills
A self-starter with high levels of initiative
Ability to work in a fast-paced environment with constantly changing priorities
Training:Information Communications Technician Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments
Training Outcome:This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
Network or Systems Administration
Cyber Security
Cloud Computing
IT Project Management
Digital Infrastructure
You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
About the Service:
Sandwell Youth Service offers both universal and targeted youth work and is embedded within Children and Education Services and works with a wide range of partners across Sandwell. The service works with all young people through youth clubs, our 2 dedicated youth facilities, detached youth work and mobile youth buses, as well as the most vulnerable and at-risk young people through our Enhanced Youth Support Service. The service's goal is to provide relational-based youth work interventions with trusted youth workers, in fun and engaging facilities, with a wide and varied youth offer across the 6 towns of Sandwell.
About the Role:
This Apprenticeship scheme is a great opportunity to gain experience and training. You will gain the skills needed for a professional youth worker role that will make a difference for young people in Sandwell. You will receive guidance and career support every step of the way.
Some of the tasks you will be involved with in the role include:
Supporting the delivery of Universal and Targeted youth work programmes, working towards delivering better outcomes for children and young people, including those at risk.
Supporting the delivery of Universal and Targeted youth work programmes, working towards delivering better outcomes for children and young people, including those at risk.
Working directly with and alongside children and young people in a variety of settings (youth clubs, youth centres, detached youth work, youth bus and in targeted settings).
Supporting the set-up and administration of new projects.
Providing wider support to Senior Colleagues within the Youth Service.
Initiating and completing tasks that support effective service delivery.
Reviewing our service delivery and making suggestions for improvements.
Communicating in a variety of written and verbal methods, including social media accessed by young people.
Working in local communities and with partners.
Recording information.
Working in a team.
Training:The training you will be getting:
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.Training Outcome:This apprenticeship is a fixed-term, 18 month contract and at the end you will gain a Level 3 Youth Support Qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday between 9am and 5.30pm. Occasional evening working may be required, for which you will be given time off in lieu.Skills: Communication skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
