An Export Sales Manager is sought to join a global leader in assistive listening technology based in Newark-on-Trent, Nottinghamshire, contributing to the growth and development of international sales activity across Europe, Middle East, Africa, and Asia-Pacific regions.
The Export Sales Manager, Newark-on-Trent, Nottinghamshire, will be expected to lead territory growth strategies, manage international distributor networks, and drive new business development across multiple technical B2B markets. You will work closely with senior commercial leadership, international partners, and cross-functional teams to support continued business expansion and long-term revenue growth.
Responsibilities include:
Develop and deliver multi-year growth plans aligned to company strategy and regional objectives.
Define and execute go-to-market strategies for new and developing international territories.
Drive international sales growth through distributors, partners, and direct customer engagement.
Manage and develop relationships with international distributors, partners, and key end customers.
Support distributors through product training, sales tools, pricing support, and technical guidance.
Maintain accurate sales forecasting, CRM reporting, and pipeline visibility.
Lead and support international sales team members and regional partners.
Collaborate with Marketing, Product Management, Operations, Compliance, and Customer Success teams.
Represent the business at international trade shows, exhibitions, and customer meetings.
Deliver product and solution presentations to customers, distributors, and stakeholders.
Support strategic market expansion activities and regional growth initiatives.
Key skills & experience:
Bachelor’s degree in Business, Marketing, or related field, or equivalent commercial experience.
Experience within export sales, international sales, or technical B2B business development roles.
Proven experience selling into international markets including Europe, Middle East, and Asia-Pacific.
Strong experience managing distribution and partner sales channels.
Experience defining and executing territory-level go-to-market strategies.
Commercially focused with experience owning revenue and margin targets.
Strong strategic thinking, negotiation, and relationship-building skills.
Proficiency with CRM systems such as Microsoft Dynamics and Microsoft Office tools including Excel.
Excellent communication and stakeholder management skills.
Comfortable working autonomously while managing international relationships and travel commitments.
How to apply:
Apply now for the Export Sales Manager role in Newark-on-Trent, Nottinghamshire. Send your CV to adighton@redlinegroup.Com or call Adam on 01582 878821.
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Support outbound business development activities (email, LinkedIn, calls)
Research and identify target companies and key decision-makers
Build and maintain a pipeline of potential clients
Assist in preparing outreach messages and proposals
Qualify inbound and outbound leads
Book meetings for senior team members
Maintain CRM systems and ensure data accuracy
Stay up to date with AI and data trends to support conversations
Training Outcome:
Progression into higher-level apprenticeships
Progression path into a full Business Development or Sales role
Employer Description:Welcome to Camden A.I. where we redefine the dynamics of data, transforming it into your ultimate strategic asset. As your gateway to a cutting-edge data platform, Camden A.I. is committed to unleashing the power of intelligent insights. Our intimate understanding of the retail and e-commerce landscape positions us as your trusted partner, ensuring our state-of-the-art data warehousing solutions, implemented through Microsoft Azure, lay a robust foundation. This foundation optimizes your data for actionable insights, seamlessly integrating into your operations within the context of the opportunities that today's market presents.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
JOB DESCRIPTION
Principal Duties and Responsibilities
The responsibilities include the following (other duties may be assigned):
Lead, coach, and develop customer service team members by setting clear performance expectations, establishing goals, conducting performance evaluations, and providing ongoing feedback to drive engagement and productivity.
Foster a positive, collaborative, and accountable team environment that encourages continuous improvement and professional growth.
Ensure team members are effectively trained in customer service best practices, product knowledge, company policies, and internal systems through the development and maintenance of SOPs and training materials.
Act as the primary escalation point for complex customer inquiries and complaints, ensuring timely, professional, and satisfactory resolution.
Analyze customer feedback, service metrics, and operational data to identify trends and implement process improvements that enhance efficiency and customer satisfaction.
Support the organization's transition from a traditional customer service model to a proactive, end-to-end customer experience approach.
Perform system and regression testing related to customer service processes and workflows to ensure system accuracy and functionality.
Coordinate and submit help desk tickets for system or equipment issues impacting team performance and follow through to resolution.
Monitor Microsoft Dynamics 365 (D365) data and system queries to identify errors and implement corrective actions, ensuring order-to-invoice accuracy and operational efficiency.
Collaborate cross-functionally with Sales, Accounts Receivable, Operations, and Distribution teams to ensure a seamless and consistent customer experience.
Qualifications
Experience and Education Required
Minimum of 3-5 years of experience in customer service or customer support roles
At least 2 years of experience in a lead or supervisory role.
Demonstrated experience handling escalated customer issues and resolving complex service challenges.
Experience working with CRM or ERP systems and customer service platforms.
Education and Experience Preferred
Bachelor's degree in Business Administration, Operations Management, or a related field.
5+ years of direct supervisory experience in a customer service or customer experience environment.
Experience in a manufacturing or distribution environment.
Experience with Microsoft Dynamics 365 (D365) or similar ERP systems.
Prior experience leading process improvement initiatives or participating in continuous improvement programs.
Specific Knowledge, Skills, and Abilities Required
Strong understanding of customer service principles, customer experience strategies, and service recovery techniques.
Ability to lead, motivate, and develop a team in a fast-paced environment.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office (Excel, Word, Outlook) and reporting/analytics tools.
Ability to analyze data, identify trends, and translate insights into actionable improvements.
Ability to collaborate effectively with cross-functional teams, including Sales, Operations, Finance, and Distribution.
Adaptability and willingness to embrace change and support system/process enhancements.
Reasoning Ability
Ability to define problems, collect and interpret data, establish facts, and draw valid conclusions.
Ability to manage complex customer situations by evaluating multiple variables and determining the most appropriate course of action.
Capable of balancing customer needs with business objectives to make sound, timely decisions.
Ability to develop and implement practical solutions to improve processes, efficiency, and customer satisfaction.
Strong critical thinking skills with the ability to anticipate issues and proactively address them.
Certificates, Licenses, and Registrations
None Required
Physical Demands
The physical demands described here are representative of those required to successfully perform the role's essential functions. Reasonable accommodations will be made for individuals with disabilities.
Prolonged periods of sitting at a desk and working on a computer.
Walking through office and manufacturing environments, using appropriate personal protective equipment.
Ability to climb stairs, bend, stoop, and lift or move up to 50 pounds.
Standing, reaching, talking, seeing, hearing, and writing as part of day-to-day activities.
Work Environment
The work environment is representative of those an employee would encounter in a normal office environment position with some exposure in the manufacturing and distribution center environments. This position could travel up to 10% of the year, depending upon business needs.
Key Performance Indicators (KPIs)
Timeliness and effectiveness of issue resolution, including escalation turnaround time.
Volume and trend of customer complaints and successful resolution rates.
Team productivity and service level adherence.
Employee engagement and retention within the customer service team.
Adoption and effectiveness of process improvements and system enhancements.
Data accuracy and quality within CRM/ERP systems. Cross-functional stakeholder satisfaction with customer service support.Apply for this ad Online!....Read more...
Are you a talented Dynamics CRM or Power Platform Developer? Do you want to work for an emerging, cutting-edge consultancy providing digital transformation solutions and offering you autonomy and opportunity for growth? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting Development opportunity. As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a niche, cutting edge, and award-winning digital consultancy developing bespoke solutions for customers within the Property Services, Facilities Management and Real Estate marketplaces.
The purpose of the role will be to work within an agile framework to develop, test, support, and maintain bespoke Power Platform and Microsoft Dynamics applications for customers. Further day-to-day activities will include assisting in the collection and documentation of user's requirements, development of user stories, and estimates; Preparing reports, manuals and other documentation on the status, operation and maintenance of software; Designing, developing, and unit testing applications in accordance with established standards; Participating in peer-reviews of solution designs and related code; Packaging and supporting deployment of releases; Developing, refining, and tuning integrations between applications; Analysing and resolving technical and application problems; Adhering to high-quality development principles while delivering solutions on-time and on-budget; and providing Application Support to business users.
Essential
MS Dynamics CRM/365 Development
Power Platform Development
Mid-tier Developer with 5 year+ experience
Nice to Have
Full Stack Power Platform Development (Power Apps, Power Automate, Power BI, Power Pages, CoPilot, Connectors, Dataverse, Power Fx, et al)
Azure experience, Logic Apps/Azure Function Apps/Web Apps
Web Services/APIs
React Framework
SSAS/SSRS/Advanced Power BI
JavaScript / HTML
Experience of Agile/Scrum Practices
Knowledge of agile development methodologies.
Knowledge of unit testing theory.
Solid understanding of relational database design and querying concepts.
University degree in Computer Science (2:1) or a related discipline.
Experience of working within Property Services, Real Estate, or Social Housing environments and/or with market specific applications.
Would Suit
An experienced looking wanting to work differently and autonomously.
A self-starter looking for flexibility, that is comfortable engaging, delivering based on output, and working remotely.
Someone hungry for knowledge and consistently looking to learn new things
As an individual you will be motivated and eager to take responsibility, to learn, and get involved with different aspects of a business. If this sounds like the next evolution in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants. There are a number of compelling reasons to join this organisation aside from remuneration, pension, private healthcare, and generous holidays, not least the environment, ethos, autonomy to deliver imaginative solutions based on output, approach, flexibility to work from home and fantastic opportunity to develop around a committed team. Apply now to find out more.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
