Log referrals onto patients’ EMIS records and via “e-referrals” or other secondary care referral systems.
Ensure that correspondence is signed and sent out promptly or electronically attached.
Keep files of data and correspondence as necessary and, in doing so, help maintain the administrative filing system.
Update patients’ computer records by entering new information (e.g. new problem codes, home visit details etc. as dictated by G.P.’s) onto the EMIS computer system as appropriate.
Deal with enquiries about referrals and other follow-up care from patients (either on the telephone or in person), hospitals and other health professionals.
Obtain information requested by the doctors (e.g. hospital speciality waiting times, chasing of diagnostic test results, availability of specialists at various hospitals).
Assist patients by giving helpful information and advice as appropriate and within the remit of your role as medical secretary.
Assist with cover for medical secretary colleagues during sickness/holiday absence.
Any other tasks as detailed by the Doctors, Business Manager or Office Manager.
Training:Delivery to be completed on-site and off-the-job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship. Training Outcome:Initial responsibilities will be centred around the receipt of, scanning and processing of documentation from external clinical providers, onto the clinical system. When comfortable with this function, there will be the opportunity to train in all Medical Secretary responsibilities e.g. Audio and copy type referral letters and other correspondence for the clinical and senior management teams.Employer Description:We are a group of GP surgeries across Penistone, Thurgoland and Silkstone. We are the second largest GP Practice in Barnsley. The role of Medical Secretary will be based at our Thurgoland branch in a team of 5.Working Hours :Monday – Friday 8.00 – 14.00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Duties will include:
Dealing with patient’s requests, both face to face and on the telephone
Arranging appointments for GP surgeries and Practice Nurse clinics
Taking and processing requests for home visits
Taking requests for and issuing repeat prescriptions
Answering general enquiries
Explaining surgery protocols
Taking messages for other members of staff/colleagues
Organising patient records
Collating and sorting new patient medical records prior to summarising
Filing medical records as necessary
Scanning hospital results/letters into patient electronic medical records
Carrying out routine administrative duties
Opening/securing GP consulting rooms after each surgery, ensuring rooms are tidy and all PCs are closed down correctly
Ensuring adequate stocks of stationery, leaflets and forms
Ensuring all post is despatched from surgery each night
Ensuring doctors rooms are supplied with adequate stationery/requisites
Other duties
Following initial training, the use of computerised medical records
Entering relevant clinical data to patient’s computerised medical records
General responsibility for overall appearance of reception area
Making of refreshments (tea/coffee) as appropriate
Any other duties in keeping with the post
Training:
Delivery to be completed on site and off the job training either at Barnsley College or your place of work
To complete a Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
With sufficient experience the candidate could progress to Team Manager or another role within the Practice
Employer Description:We are a group of GP surgeries across Penistone, Thurgoland and Silkstone. We are the second largest GP Practice in Barnsley. The role of Medical Secretary will be based at our Thurgoland branch in a team of 5.Working Hours :Monday - Friday, on a shift rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Duties will include:
Scanning of clinical correspondence to slowly progress into coding of letters
Ad-hoc tasks given by the practice manager/ GP partners
Reception cover if required
Dealing with patient queries via phone or email
Contacting patients via telephone, email or text using the appropriate system
Generating blood forms for disease recall and monitoring
Performing monthly recalls for yearly targets
Generating referrals for patients
Supporting the secretary to follow up referrals and scan requests
Preparing notes for summarising
Registration of new patients
Company Benefits:
Free on-site parking
Free Flu jabs
Training:Business Administrator (Level 3) Apprenticeship Standard with AMSPARTraining Outcome:Possible progression to become Senior AdministratorEmployer Description:West Timperley Medical Centre is based just of Washway Road, near Altrincham. We are a well established, patient centred practice with a growing patient list size of just over 9000 patients. We are conveniently located in a large purpose-built building with our own on-site parking. We are a multi-disciplinary team of 5 GP Partners, 3 Nurse Practitioners, 2 Practice Nurses a Health Care Assistant well supported by an experienced Reception and Administration team. We also have Pharmacists, First Contact Physiotherapists and Social Prescribing Link Workers who work within our local Network. We are proud of our team and understand the need for good work-life balance which allows staff to thrive in a busy but supportive environment.Working Hours :Monday to Friday from 8:00am to 3:30pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Appointments, scheduling, and capacity management:
To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets
To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience
To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals
To schedule all chemotherapy treatment on the Medical Day Unit in line with local guidelines and protocols
To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc
To plan ahead and to reschedule workload, when necessary, to ensure that the unit capacity is optimally utilised
To book chemotherapy prescribing clinic and treatment appointments for all patients receiving chemotherapy
Clinic management:
To plan all chemotherapy prescribing clinics, ensuing that the clinic profiles are adjusted in line with doctor availability
To pre-prepare all clinics
To manage overbooking of chemotherapy prescribing clinic
To proactively monitor chemotherapy prescribing to ensure that all chemotherapy prescriptions are pre-prescribed in line with hospital policy and liaise with individual clinicians to rectify any missing prescriptions
To arrange extra prescribing and treatment clinics to meet unusual levels of patient demand, for example after bank holidays
Tracking chemotherapy prescriptions, from confirmation to release of treatment and liaising with pharmacy regarding chemotherapy releasing status and to keep patients and nursing staff informed
Reception Duties:
To meet and greet all patients and visitors to the MDU and Centre for Urgent Care in a professional, courteous, and friendly manner
To deal calmly and sensitively with vulnerable patients and a range of difficult situations
To deal with a high volume of patients with complex needs on a daily basis, both face-to-face and over the phone
To communicate effectively with patients in relation to their use of services on the MDU, guiding patients around the Unit on arrival
To deal proactively and effectively with a wide range of enquires from clinicians, nurses and administrative colleagues, escalating to other staff when appropriate
Training:
Business Administrator Level 3 Apprenticeship Standard
PMA will deiver the training - through an oline delivery method
Sessions will be delivered once a month using Microsoft Teams
Training Outcome:
Patient Service Administrator
Medical Secretary
Employer Description:The Royal Marsden has a vital role in championing change and improvement in cancer care through research and innovation, education and leading-edge practice. We are incredibly proud of our international reputation for pushing the boundaries and for our groundbreaking work ensuring patients receive the very latest and best in cancer treatment and care.Working Hours :Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Manage Outpatients and Virtual clinic reception desks for the department and deliver an excellent patient experience by meeting and greeting stakeholders in a friendly and professional manner.
Ensure visitors and patients are directed to the appropriate waiting area, as required, keeping parents/ carers/ patients regularly informed of any delay.
To identify patients that may require transport, interpreters or any other special needs and escalate to Band 3 Reception staff to take action, in accordance with Trust guidelines.
Managing the flow of patients, and their carers, through the reception area, identifying those who may require assistance or to be highlighted as a priority to the clinical staff.
Maintaining contact with patients waiting either in person or online.
Maintaining regular communication with the clinicians throughout the day, and making sure they are aware of any patient who has been waiting a long time.
To ensure that clinic schedules are adhered to, utilising consultants and patients time efficiently throughout clinics and escalating any capacity issues to service leads.
Deal with queries and potentially challenging or distressed patients at reception or online, especially if clinics are running late, clinics have been cancelled at short notice, or the patient has received upsetting news.
Training:Business Administration Level 3 Standard.
Training will be delivered using blended learning with webinars, face-to-face meetings with tutors and work-based learning in the Organisational Development & Learning department at the Queen Victoria Hospital in East Grinstead.
The training delivery will vary depending on the module being studied and may be weekly or block release.Training Outcome:
Working as a Receptionist or Administrator or as an Executive Assistant or Medical Secretary.
Candidates who successfully complete the apprenticeship will have the opportunity to apply for suitable vacancies in the QVH Hospital.
Employer Description:A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by passion for providing the highest quality care.Working Hours :Days to be worked Monday - Friday.
Business hours - 7:30 - 17:00, mixed shift pattern to be advised in advance.
Working day - 7.5 hours per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
