The following are the core responsibilities of the medical secretary. There may be on occasion a requirement to carry out other tasks and this will be dependent on workloads and staffing levels.
Typing letters, reports and associated documentation as required
Liaising with external agencies such as hospitals and community services ensuring referrals are processed efficiently
Manage all enquiries in an effective manner
Support Reception staff, providing cover if required
Action incoming emails
Processing workflow
Scanning of patient related documentation and attaching scanned documents to patient healthcare records
Process referrals using the electronic referral system
Read code date on EMIS web clinical system
Manage all administrative queries as necessary
Support all clinical staff with general administrative tasks as requested
Summarising of patients records
Maintain patient confidentiality at all times
Training:
Full Business Administrator - Level 3 qualification
On-the-job training to support role development
Off-the-job training (College attendance) to support qualification requirements as/if required
Employer to allocate dedicated training time to complete Off the Job training requirements
Functional Skills support- maths/English- if required
Training Outcome:
Possibility of future employment/progression opportunities upon successful completion of Level 3 qualification
Employer Description:West Hoe Surgery are a well-established medical practice that support over 5000 patients. Apart from offering clinics to support chronic diseases such as diabetes and asthma, they also support a variety of other medical services including antenatal and postnatal care, minor surgery and various vaccinations to support a variety of illnesses and patients.Working Hours :Monday- Friday- Working within shifts initially over 5 days but may change to 4 days. Working days/shifts will be confirmed at the interview (30 minutes unpaid lunch break)Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Patience,Clear, polite telephone manner,Good interpersonal skills....Read more...
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Process face-to-face, telephone and online consultation requests for appointments, signposting as appropriate to the correct service.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and an effective way.
Undertake a variety of administrative duties in accordance with practice policies and procedures
Monitoring practice mailbox, distributing incoming emails appropriately
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Processing and distributing incoming and outgoing mail
Clearing and re-stocking of consulting rooms as required
Managing Reception displays, ensuring CQC compliance and updating with seasonal campaigns
Updating practice website
Order and monitor stationery supplies
Add on invoices to XERO
Coordinating and tracking reports
Training:Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.The apprentice will spend 20% of their working hours in off the job activities and training. On the job and off the job training will be delivered in the workplace.Training Outcome:Upon successful completion of the apprenticeship, you may have the opportunity to progress into a permanent role within the surgery, such as a Medical Receptionist, Administrator, or Patient Services Assistant. With experience, further training could lead to roles in Practice Management, Medical Secretary, or specialist admin positions within the wider NHS.Employer Description:Riversdale Surgery is a busy friendly GP practice situation in the heart of Belper with 13600 and is rated as CQC GoodWorking Hours :Monday – Friday 8am-6.30pm 7.5hour day.
Shifts either 8am-4pm or 10.30am-6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience,Positive Attitude,Methodicial,Time management....Read more...
This is a role for someone wishing to start out on a career as a secretary/Clerk offering administrative support to fee earner in the Claimant Personal Injury/Medical Negligence Department. You will be expected to become proficient in the tasks listed below and will, over time, develop your skills to be able to do certain jobs with minimal supervision. You will be required to maintain a professional appearance and approach to your work and in your contact with clients and professional colleagues. Complete confidentiality will be expected of you.
Key Responsibilities
Personal Injury
Audio typing and word processing of correspondence, pleadings, Court forms, etc
Diary management and booking appointments and arranging video meetings
Preparing bundles of documents for trials and conferences
Telephone interaction with clients and others
Filing
Entering time sheets on case management system
Scanning post and digitally filing
Photocopying
File opening and closing using case management system
Obtaining medical experts’ CVs from the VU system
Taking out after the event insurance
Dealing with basic account transactions such as paying and preparing bills and requesting BACS transfers
All such other duties, as may from time to time, be deemed necessary to assist with the smooth running of the department.
To act as relief receptionist as and when required on a rota with other members of staff
Essential Requirements
Experience and knowledge
Educated to GCSE Level with maths and English grade C / 4 or equivalent.
Skills and abilities
Pleasant and professional manner
Good written and spoken communication skills
Ability to use Microsoft office
Willingness to work as directed by others
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:
Potential to develop knowledge & skills in a professional environment
Potential for further study, e.g. higher level qualifications in the sector or to study leadership & management
Employer Description:Leading Solicitors in Derby City Centre
Eddowes Waldron Solicitors is a local law firm, who are committed to delivering high quality legal advice and client care. With specialist teams focusing on various areas of law including personal injury, family law, Care proceedings, private clients and conveyancing, we’re sure to have the skills and expertise that you require.Working Hours :Monday to Friday, 9am – 5pm with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Logical,Team working,Initiative....Read more...