The role will involve but not limited to :
Providing an accurate & efficient secretarial service which includes: typing of letters, reports, patient referrals, minutes using the most effective means
Using our medical computer system (Systmone)
Assisting with the gathering of statistics and information and to run referral reports when required
To liaise with Doctors, Hospital Staff and Patients in respect of referrals, appointments and advice, X Rays, Ultrasound, private referrals etc
To consult with patients by the most appropriate means for appointments and follow ups
Training:
You will be enrolled at Rotherham College; giving you the training and support you need to become an all-rounded and qualified administrator
You would have regular tutor sessions both remotely and face to face with constant access to support
The apprentice with be mentored and supervised by the Senior Medical Secretary who will train the Apprentice in all aspects or the role
The qualification will be Business Administration Level 3
Training Outcome:
Ideally to become a permanent member of the Admin & Clerical team that supports the day to day administrative operation of a busy General Practice
Employer Description:Dinnington Group Practice is a large busy training practice with the main surgeries at Dinnington and Anston and a smaller branch surgery at Woodsetts.
We provide health care for around 21,000 patients and are part of the Rother Valley South Primary Care Network We pride ourselves on our friendliness and teamworking. We have a very supportive working environment and are always looking for ways to improve.Working Hours :Monday - Friday, 8.30am – 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Excellent telephone manner,Keep calm under pressure,empathetic to patients.,Trustworthy....Read more...
Job Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and ensure procedures are completed
Receive and make telephone calls as required
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery with particular reference to GP triage
Action repeat prescription requests and ensure that they are ready for collection by the patient/transferred via EPS to nominated pharmacy within 48 hours. Note: The responsibility for dealing with acute prescription requests rests with the practice dispenser or duty doctor
Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
Enter patient information on to the computer as required
Ensure that all new patients are registered onto the computer system promptly and accurately and any change of address dealt with appropriately
Undertake any other additional duties appropriate to the post as requested by the Partners or the Assistant Practice Manager
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
Training Outcome:
We will train you to have excellent customer service skills, be confident in all aspects of administrator/secretary work
The aim is that our apprentices become highly employable within the sector, that they have confidence in their own skills and that we support them to stay within the team or find a suitable role in a different healthcare setting, as appropriate
Employer Description:We are a small GP surgery based in Derby city. Our systems are very digitalised, and we offer telephone, virtual and face to face appointments to our patients, allowing us to provide prompt medical care. Our Reception and Admin teams are small, but hard working and supportive. We have two GP Partners and a Clinical team.Working Hours :Monday - Friday, 7.30am - 3.00pm or 11.00am - 6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Non judgemental....Read more...
