JOB DESCRIPTION
Technical Service Representative
Salary: $70,000 - $90,000 annually
Department: Sales
Reports To: Regional Sales Manager
FLSA Status: Exempt
Position Summary
The Technical Service Representative is responsible for providing technical expertise and service support to customers within an assigned territory. This position works directly with customers to optimize coating performance, resolve process issues, conduct product evaluations, provide training, and support new product implementations. The role serves as a key technical resource, partnering with customers and internal teams to ensure customer satisfaction and product success. [FWK - Tech...esentative | Word]
Essential Duties and Responsibilities
Serve as the primary technical resource for assigned customers and territory accounts.
Analyze customer issues and recommend solutions to improve product performance and application processes.
Conduct on-site product testing, evaluations, and process refinements.
Provide customer training on products, application techniques, and best practices.
Support equipment installations, startups, and technical troubleshooting activities.
Evaluate coating performance and assist customers with quality improvement initiatives.
Document service activities, technical findings, and customer recommendations in a timely manner.
Conduct process audits and identify opportunities for operational improvement.
Collaborate with laboratory, operations, product development, and sales teams to resolve complex technical issues.
Maintain a strong working knowledge of company products, technologies, and industry trends.
Represent FinishWorks professionally at customer facilities, trade shows, and industry events.
Travel throughout assigned territories to support customer needs.
Prepare regular reports on customer activities, technical support efforts, and project progress.
Perform additional duties and special projects as assigned. [FWK - Tech...esentative | Word]
Qualifications
Required
High school diploma or equivalent required.
Minimum one year of industrial finishing, coatings, manufacturing, laboratory, or related technical experience.
Valid driver's license and ability to travel extensively.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Proficiency with Microsoft Office applications.
Preferred
Experience with industrial wood coatings, paint systems, or finishing applications.
Experience conducting customer training programs.
Technical laboratory or formulation experience.
Experience working directly with manufacturing customers. [FWK - Tech...esentative | Word]
Benefits
Competitive salary range of $70,000 - $90,000
Medical, dental, and vision insurance
401(k) with company match
Paid vacation and holidays
Company-paid life insurance
Career development opportunities
Travel and customer-facing technical experienceApply for this ad Online!....Read more...
JOB DESCRIPTION
The Euclid Chemical Company is seeking a customer-focused, detail-oriented professional to join our team as a Customer Service Representative. In this role, you will serve as a key point of contact for customers and sales personnel, ensuring orders are processed accurately and efficiently while delivering an exceptional customer experience.
Position Summary
The Customer Service Representative is responsible for providing outstanding service to customers and strong support to the sales team. This position manages the order fulfillment process from order entry through shipment and invoicing, ensuring all transactions are completed accurately, promptly, and in accordance with company procedures.
Why join our team? Euclid Chemical offers an attractive package for personnel, company benefits included but are not limited to:
Medical, Dental and Vision coverage
Life Insurance, Disability, Parental Leave
401k with company match
Defined benefit pension plan
Generous vacation and holiday time
Employee Stock Purchase Plan
Life Insurance
Salary: $48,000 - $55,000 plus annual bonus based on a percentage of your salary (determined by education and experience)
Key Responsibilities:
Respond to customer inquiries and process incoming orders via phone and other communication channels.
Enter sales orders into SAP accurately and on the same day they are received.
Review orders to ensure all information is complete and correct prior to processing.
Provide timely and accurate information to customers, sales representatives, and management.
Coordinate shipments, including job site deliveries and shipments from multiple warehouse locations throughout the United States.
Ensure orders are shipped and invoiced accurately and on schedule.
Process customer complaints and return requests, including:
Preparing complaint documentation
Issuing return authorizations
Securing required approvals
Maintain documentation and records for approved exceptions and special requests.
Enter customer quotes as provided by sales representatives.
Process product returns and credits as required.
Collaborate effectively with internal departments including Credit, Accounting, Inventory Control, Traffic, and Purchasing.
Build and maintain positive working relationships with colleagues and cross-functional partners.
Support continuous process improvement initiatives.
Perform additional duties and responsibilities as assigned.
Qualifications:
Required
High school diploma, GED, or equivalent combination of education and experience.
Previous customer service experience.
Experience working effectively in a collaborative team environment.
Strong computer and data-entry skills.
Exceptional verbal and written communication skills.
Preferred
Customer service experience within a manufacturing environment.
SAP or other ERP/MRP system experience.
Experience managing order fulfillment, shipping coordination, or logistics-related activities.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Technical Sales & Service Representative
Salary: $70,000 - $90,000 annually
Department: Sales
Reports To: FWK Local Sales Manager
FLSA Status: Exempt (Salaried) [FWK - Tech...ce 10.1.25 | Word]
Position Summary
The Technical Sales & Service Representative is responsible for developing new business opportunities, maintaining strong customer relationships, and providing technical support throughout an assigned territory. This position serves as the primary point of contact for customers and works closely with internal teams to deliver solutions, support product trials, and drive sales growth. The role combines business development, account management, technical expertise, and customer service to help customers achieve success with FinishWorks products. [FWK - Tech...ce 10.1.25 | Word]
Essential Duties and Responsibilities
Develop new business opportunities and generate qualified sales leads within an assigned territory.
Build and maintain strong relationships with existing and prospective customers.
Schedule and conduct customer visits, sales calls, product demonstrations, and presentations.
Manage the sales process from prospecting through closing new business opportunities.
Achieve sales growth objectives and profitability goals for assigned accounts and territories.
Identify customer needs and recommend solutions that improve productivity, quality, and performance.
Provide technical support by troubleshooting product, process, and application concerns.
Conduct product demonstrations and support customer trials and evaluations.
Maintain detailed records of customer interactions, sales activities, and opportunities using CRM software.
Prepare and submit activity reports, trip reports, and market intelligence updates.
Collaborate with laboratory personnel to coordinate product testing, trial requests, and new product evaluations.
Document trial results and customer feedback to support continuous product improvement.
Represent FinishWorks professionally at trade shows, customer meetings, industry events, and company functions.
Stay informed of market trends, competitive activity, and customer needs within the assigned territory.
Travel throughout the territory as required to support customers and business development efforts. [FWK - Tech...ce 10.1.25 | Word]
Qualifications
Required
High school diploma or equivalent.
Minimum of 5 years of sales experience, preferably within industrial coatings, manufacturing, chemical products, or a related industry.
Valid driver's license.
Strong communication, presentation, and relationship-building skills.
Excellent organizational and time management abilities.
Proficiency with Microsoft Office and CRM systems.
Ability to travel regularly throughout the assigned territory.
Ability to work independently while managing multiple priorities. [FWK - Tech...ce 10.1.25 | Word]
Preferred
Bachelor's degree in Business, Marketing, Chemistry, Manufacturing, or a related field.
Experience with industrial finishing, wood coatings, paint systems, or chemical coatings.
Previous technical sales or territory management experience.
Experience conducting product demonstrations and customer training. [FWK - Tech...ce 10.1.25 | Word]
Key Skills
Business Development
Territory Management
Technical Sales
Customer Relationship Management
Account Growth
Problem Solving
Product Demonstrations
Negotiation
Presentation Skills
CRM Software
Manufacturing and Industrial Sales Knowledge [FWK - Tech...ce 10.1.25 | Word]
Benefits
Competitive salary: $70,000 - $90,000
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off and Holidays
Life Insurance
Professional Development Opportunities
Company-Supported Travel and Training
Why Join FinishWorks?
At FinishWorks, you'll have the opportunity to directly impact customer success while building lasting relationships and growing a successful sales territory. If you are a driven sales professional who enjoys solving problems, supporting customers, and developing new business opportunities, we'd like to hear from you.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Job Title: Sales Analyst - Home Depot
Location: Vernon Hills, IL
Department: Rust-Oleum US Sales
Reports To: Director, Sales
SUMMARY STATEMENT:
The Sales Analyst plays a critical role in supporting the Home Depot business by delivering actionable insights, performance reporting, and data-driven recommendations that help drive growth and improve execution. This position collaborates across sales, marketing, supply chain, finance, and category management teams to evaluate business trends, identify opportunities, and support strategic initiatives. The successful candidate is a strong analytical thinker, effective communicator, and collaborative business partner who excels in a dynamic environment and is passionate about turning data into meaningful business results.
JOB RESPONSIBILTIES:
Prepare daily reporting to include sales performance, open orders, shipments, and any other ad hoc analytical support for the Pro Sales Team
Maintain sales credit workbooks to ensure proper sales credit is attributed to each sales representative
Create monthly commission statements for our rep group representatives
Supply each channel with consistent sales reports, updating the field on where they stand relative to their Growth
Work with the field to address negative growth accounts and drive solutions to increase purchasing
Performs other duties as assigned in the interest of Rust-Oleum.
QUALFICATIONS:
BA/BS degree required.
1-3 years relevant business experience in CPG industry with supplier, retailer, or broker.
Strong computer proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
SAP/PowerBI experience preferred
Excellent written and verbal communication skills as well as strong interpersonal skills
Self-motivated and strong analytical / problem solving skills
Salary Range: $65,000-$85,000, bonus eligible.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment and offer a company match. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
JOB DESCRIPTION
An excellent opportunity has arisen for a results-driven sales achiever to join the Euclid Chemical team as a Sales Representative in the Virginia, Maryland, and Delaware territory. Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.
Why join our team? Euclid Chemical offers an attractive package for full time personnel, company benefits include but are not limited to:
Medical, Dental and Vision coverage
Life Insurance
Short Term/Long Term Disability
Parental Leave
401k with company match
Defined benefit pension plan
Employee Stock Purchase Plan
Vacation and holiday time
Company vehicle or car allowance
SALARY: $75,000 - $78,000 plus monthly commissions
About the position:
As a Sales Representative you will be expected to actively seek out and engage customer prospects across the Virginia, Maryland, and Delaware area. This will include calling on distributors and producers, as well as working with contractors, specifiers, and owners to sell Euclid Chemical's wide range of products.
Responsibilities:
Present, promote and sell products/services to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads
Expedite the resolution of customer problems and complaints, collaborating with Customer Services, to maximize satisfaction
Achieve agreed upon sales targets and outcomes within scheduled timeframes
Coordinate sales effort with team members and other departments
Analyze the territory/market's potential, track sales and status reports
Supply management with reports as requested on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends
Continuously improve through feedback
Other duties as required.
Education & Experience:
High School Diploma
Bachelor's degree- preferred but not required.
Additional Professional Development Credits/Certifications in Industry advantageous.
3+ years proven work experience in outside sales.
Excellent knowledge of MS Office
Familiarity with CRM practices
Ability to build productive professional relationships
Key Competencies:
Sales Ability/Persuasiveness- Presents products, services, or ideas in a manner that clearly shows how they would meet needs and provide benefits; builds confidence in the products, services, or ideas. Uses appropriate techniques to move others to action or to gain agreement; leverages supportive factors, overcomes or minimizes barriers, and addresses unique needs and preferences of key decision makers. Makes favorable impressions by interacting with prospective customers in a manner that builds effective relationships.
Customer Focus- Listens to customers (internal and external) and addresses needs and concerns. Keeps customers informed by providing status reports and progress updates. Delivers on service commitments. Meets established or agreed upon deadlines. Maintains strong relationships with customers. Uses initiative to improve outcomes, processes, or measurements.
Communication- Communicates in a clear and concise manner. Uses appropriate grammar, pronunciation and tone to enhance understanding. Demonstrates professionalism and tailors communication style to needs of the recipient.
Negotiation- Explores positions and alternatives and determines minimal or ideal conditions of both parties during negotiations. Develops a strategy for giving on some points and standing firm on others to achieve desired outcomes
Planning/ Organization- Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate. Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively to prevent irrelevant issues or distractions from interfering with work completion.
Interpersonal Skills- Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions and activities.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Apply for this ad Online!....Read more...
