Looking to use your reception and administration skills within a supportive organisation where you can make a genuine difference to the local community? This is a fantastic opportunity to join a busy, forward-thinking team as a Medical Receptionist, where you’ll be part of a friendly and supportive working environment.In the Medical Receptionist role, you will be:
Acting as the first point of contact for customers, providing a warm, professional and welcoming service.Managing digital triage queries and support customers in using new online systems.Handling enquiries, appointments, orders and samples efficiently and accurately.Providing day-to-day administrative support using internal systems, Microsoft Outlook, Teams and Calendars.Maintaining a calm and solution-focused approach when dealing with queries or challenging situations.Supporting the wider team with the smooth running of reception and administrative processes.Ensuring information is always recorded accurately and confidentially.
To be successful in the Medical Receptionist role, you will need:
Previous reception and administration experience, ideally gained within a busy customer-facing environment.Confident IT skills and the ability to learn new systems quickly. EMIS experience is highly desirable.Excellent communication and interpersonal skills, with the ability to deal with conflict calmly and professionally.A proactive and positive approach, with strong problem-solving skills.Excellent organisational skills and the ability to multitask and prioritise effectively.A professional, approachable and reliable manner.The ability to work effectively both independently and as part of a wider team.
This is a full-time permanent opportunity, working 37 hours per week. Shifts will fall between 8:00am and 6:30pm, with your exact working pattern varying depending on the rota.The role is offering £13.30 per hour + holiday pay, along with a range of benefits and the opportunity to become an important part of a supportive local organisation.If you are looking for a varied, customer-focused role where you can use your skills to make a genuine impact from day one, we would love to hear from you.....Read more...
Key Responsibilities include:
Patient Reception:
Greet and welcome patients with a friendly and empathetic demeanour
Triage appointments utilising the clinical system
Manage online, telephone and face-to-face queries
Administrative Support:
Assist in maintaining and organising patient records
This may include everything from scanning and coding to managing flu days
Office Maintenance:
Help with general office organisation and tidiness
Team Collaboration:
Collaborate with medical staff and fellow administrative team members to ensure the efficient flow of operations
You will work alongside other receptionist and admin staff and will have regular meetings
Working rotas are sent out weekly.
Abbey Field Medical Centre will be the main base of your working week. Travel to other Surgeries will be required time to time due to holiday cover or sickness cover.
Our other Surgeries:
Elmstead Market Surgery,
Chapel Lane, Elmstead Market, Colchester, CO7 7AG.
Hawthorn Surgery,
St Edmunds Centre, Tamarisk Way, Colchester, CO4 3GW.
Tollgate Surgery,
145 London Road, Colchester, CO3 8NZ.Training Outcome:Possible permanent position for the right candidate with opportunities to develop.Employer Description:Abbey Fields Medical Centre is a well-established and patient-centred medical practice dedicated to providing high-quality healthcare services to our community.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Initiative,Non judgemental,Patience,Multitask,Empathetic....Read more...
This is a great opportunity to gain practical business administration experience while developing skills in organisation, communication, and customer service within a busy healthcare environment.
As a Business Administrator Apprentice, you will support the day-to-day running of reception and administration at Chingford Medical Practice.
Your responsibilities will include:
Using EMIS Web (the practice's clinical system) to record, update and retrieve patient information accurately
Carrying out general GP reception duties, including greeting patients, answering the telephone and dealing with enquiries
Booking, amending and managing GP and nurse appointments, tasks and diary dates
Processing patient referrals to other services and healthcare providers
Maintaining accurate insurance records and completing related paperwork and reports
Preparing reports and documentation for the practice management team
Supporting general administrative tasks across the practice
Liaising with GPs, nurses, patients and external organisations to ensure information is shared accurately and on time
Learning how the practice operates and developing your administration, communication and organisation skills
Working as part of the reception and administration team to help ensure the practice runs smoothly, efficiently and professionally
Training:
You will attend college as part of your apprenticeship training (Waltham Forest College)
1 day per week at college
On-site college-based training
The remaining days will be spent working at Chingford Medical Practice, gaining practical experience and developing business administration skills in the workplace
Training will support the apprentice in building the knowledge, skills and behaviours required to successfully complete their apprenticeship.
Training Outcome:On successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Business Administrator or Medical Receptionist role at Chingford Medical Practice, depending on business needs and performance.
The skills and experience gained during the apprenticeship could also provide a pathway into roles such as Medical Secretary, Practice Administrator or Office Manager within primary care.Employer Description:Chingford Medical Practice is an NHS GP surgery based in Chingford, London, providing primary care services to the local community. Our friendly reception and administration team is committed to delivering high-quality patient care, and staff undergo relevant DBS checks and safeguarding training.Working Hours :TBC – either 07:30-15:30 shift or 10:30-18:30 shift.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,confidentiality....Read more...
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on Systmone as per the practice workflow
g. Photocopy documentation as required
h. Provide administrative support for the GPs’ and Nurses
In addition to the primary responsibilities, the medical receptionist may be requested to:
a. Support administrative staff, providing cover during staff absences
b. Issue repeat prescriptions in line with protocol
c. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
e. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
f. Provide administrative support within clinics (Influenza or Child Immunisations)
g. Ensure that start of the day procedures (opening up) and end of the day procedures (closing and securing the practice) are completed appropriately.
Training:This is an apprenticeship of 18 months duration. Training for Level 3 NVQ in Business Administration will be provided one day per week off site at Redcar and Cleveland College. Training Outcome:Opportunity for a full time role following completion of apprenticeship Employer Description:The Garth Surgery is an NHS GP practice located on Rectory Lane in Guisborough, Cleveland (TS14 7DJ), with phone number 01287 632206. It is open Monday to Friday from 8:00 AM to 6:30 PM, accepts new patients, and offers online triage, nursing services, and chronic disease management. The Garth Surgery in Guisborough is rated Good overall by the Care Quality Commission.Working Hours :8.30 - 5.00pm on working days in practiceSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental,Patience,Competent in the use of Office,Effective time management,Ability to work as a team,Ability to work independently,Good interpersonal skills,Ability to follow policy,Polite and confident,Flexible and cooperative,Motivated,Forward thinker,High levels of integrity,Empathetic and sensitive,Ability to work under pressure,Flexible to work outside hours....Read more...
This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship.
As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.
You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.
Key duties may include:
Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
Managing appointment bookings, amendments, and cancellations using the practice management system
Communicating clearly with patients regarding waiting times and upcoming appointments
Ensuring patients are welcomed and checked in efficiently upon arrival
Maintaining accurate and confidential patient records on the electronic patient database
Responding to emails and telephone enquiries promptly and professionally
Booking follow-up appointments and managing recall systems for routine check-ups
Contacting patients ahead of appointments with courtesy reminders
Supporting the practice team to ensure appointment schedules remain efficient and full
Processing payments and supporting administrative tasks within reception
Maintaining a clean, organised, and welcoming reception and waiting area
Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
Supporting the wider team to ensure the smooth day-to-day running of the practice
Building positive working relationships with dentists, nurses, and practice staff
You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:Possibility of a full time role after the completion of the Apprenticeship and progression within the practice.Employer Description:Riverdale Healthcare is a growing group of dental practices committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.Working Hours :Shifts will be confirmed at interview staged but will fall between the practice open times: Monday - Thursday 8.30am - 5.15pm and Friday: 8.30am - 5.00pm.Skills: Administrative Skills,Attention to Detail,Customer Care Skills,Initative,IT Skills,Non judgemental,Organisational Skills,Problem Solving Skills,Teamworking,Communication Skills,Professionalism,Telephone Skills,Time Management....Read more...
Develop competence across a wide range of dental chair side support procedures
Develop knowledge of a wide range of practical treatment procedures and the relevant support necessary to ensure effective outcomes
Develop competence in the manipulation and application of dental materials across a wide range of dental treatment procedures
Develop and demonstrate competence in decontamination and sterilisation of medical and dental devices within clinical and non-clinical environments, ensuring appropriate records are completed
Be responsible as part of the clinical team for care of the patient from arrival to completion of treatment
Other duties as necessary for the efficient operation of the practice (including the duties and tasks of a receptionist as and when required)
Undergo training as may be required to develop skills and abilities
Attend refresher and update training for medical emergencies and CPR
Act in accordance with the practice rules and code of conduct
Recording of treatment including charting from the Dentist’s instructions and other associated clerical work
Preparation of filling materials, impression materials, instruments and equipment
Cleaning away used instruments and materials and keeping the surgery clean and tidy
First aid treatments for collapse e.g coronary attack, fainting, bleeding tooth socket, epilepsy, etc.
Triage of patients attending for emergency treatment
Providing patients with pre and post-operative instructions and information prior to safely discharging the patient following, for example, minor oral surgery and ensuring the instructions are understood
Care and minor maintenance of equipment such as high-speed drills
Maintaining stock levels in surgery and checking expiry dates. Re-ordering stocks when required
Training:
Level 3 Dental Nurse Apprenticeship Standard
1 day per week training in Newcastle
Training Outcome:
Depending on applicant’s keenness to learn
Prospects in Oral Hygiene NVQ level 4, Dental Hygiene and Dental Therapy
Employer Description:A dedicated dental practice providing you and your family with the very best dental care in a compassionate and caring environment.Working Hours :Working Monday – Friday shifts to be arranged.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Develop competence across a wide range of dental chair side support procedures.
Develop knowledge of a wide range of practical treatment procedures and the relevant support necessary to ensure effective outcomes
Develop competence in the manipulation and application of dental materials across a wide range of dental treatment procedures
Develop a comprehensive knowledge and application of a wide range of dental instruments and other relevant equipment necessary during preparation for treatment procedures
Learn to prepare individual treatment rooms for a wide range of dental procedures
Develop and demonstrate competence in decontamination and sterilisation of medical and dental devices within clinical and non-clinical environments, ensuring appropriate records are completed
Be responsible as part of the clinical team for the care of the patient from arrival to completion of treatment
Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of receptionist as required)
Undergo training as may be required to develop skills and abilities
Attend refresher and update training for medical emergencies and CPR
Act in accordance with the practice rules and code of conduct
Recording of treatment including charting form the dentist’s instructions and other associated clerical work
Preparation of filling materials, impression materials, instruments and equipment
Cleaning away used instruments and materials and keeping the surgery clean and tidy
First aid treatments for collapse e.g. coronary attack, fainting, bleeding tooth socket, epilepsy etc.
Triage of patients attending for emergency treatment
Providing patients with pre and post-operative instructions and information prior to safely discharging the patient following, for example, minor oral surgery, and ensuring the instructions are understood
Care and minor maintenance of equipment such as high-speed drills
Maintaining stock levels in surgery and checking expiry dates. Re-ordering stocks when required
Training:
On the job training
Day release at Middlesbrough College or Sunderland Training Offices
Level 3 Dental Nurse Diploma
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Here at Westmount Dental, we are committed to providing the highest possible dental care for our patients.
We aim to make you feel relaxed and comfortable from the moment you walk through the door, during treatment and right up until you finish your treatment.
We pride ourselves on our modern and sophisticated practices and also on being up to date with progress in dentistry techniques and products and offering a wide range of dentistry and cosmetic treatments.Working Hours :Working between shifts Monday to Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
The apprentice will work as part of the reception and administration team, supporting the smooth day-to-day running of the practice. Duties will include:
Receiving, assisting and directing patients to the appropriate service or healthcare professional in a courteous, efficient and effective manner.
Providing administrative support to the practice team and maintaining a positive and friendly image to patients and visitors, both in person and over the telephone.
Developing a thorough knowledge of practice procedures and working in accordance with practice protocols and policies.
Filing correspondence into patient medical records.
Scanning, photocopying and electronically filing documents as required.
Processing online consultation requests via the practice's online consultation system (AMGP).
Monitoring and processing practice email communications.
Booking patients in and assisting with patient enquiries.
Issuing completed repeat prescriptions to patients in line with practice procedures.
Covering all reception duties as required.
Processing requests for same-day and future appointments by telephone and face-to-face.
Handling home visit requests and other patient queries.
Maintaining confidentiality and ensuring accurate patient records are updated where appropriate.
Training:What training will the apprentice take and what qualification will the apprentice get at the end?
The apprentice will undertake the Level 2 Customer Service Practitioner Apprenticeship Standard (or the apprenticeship standard being delivered by your training provider).
Training will be delivered primarily in the workplace at Pemberton Surgery, where the apprentice will gain practical experience and develop the knowledge, skills and behaviours required for the role.
There is no day release to college. The apprentice will complete all training within the practice, supported by experienced colleagues and a dedicated apprenticeship tutor. The tutor will visit the practice regularly to provide coaching, assess progress and support the apprentice throughout their programme.Training Outcome:Successful completion of the apprenticeship may lead to a permanent role within Pemberton Surgery. The successful candidate will gain valuable experience in healthcare administration and patient services, with opportunities to develop their skills and progress into more senior reception, administration or care navigation roles.Employer Description:Pemberton Surgery is a busy general practice with a patient population of 10,250 patients.
We are situated in a purpose-built health centre which is shared by 2 GP practices, community clinic and a dentist.
The practice team comprises of 4 GP partners, 2 salaried GPs, 3 practice nurses, an HCA, a Clinical Pharmacist, a pharmacy technician, Practice manager, Operations manager, Business Support Officer, Reception Manager, Reception supervisor, and 12 admin/receptionist. We are also a training practice hosting Trainee GP’s and Student Nurses and GP Registrars.
We are a very friendly, hardworking and supportive team who deals with the ever-changing face of general practice effectively.
We are active members of our Primary Care Network and are members of a GP federation.
Working Hours :Monday to Friday between 8am and 6.30pm - 37.5 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Non judgemental,Patience....Read more...
