A new opportunity has become available for a Dental Receptionist to join 2 established practices located in Sutton, Surrey.Start date – As soon as possible.This role is to work part time, 2-3 days per week, flexible days.Working hours will be 08:15 – 5:15 each day with 1 hour for lunch.The role will be split between 2 practices, located 500m between each-other (One Mixed and one PVT practice)Both practices are fully equipped and computerised using Dentally software. Digital X-rays on site.Salary – Dependent on experience and to be discussed further at interview stage.In order to apply, candidates must have previous Dental/Medical receptionist experience.Car parking available.....Read more...
Take part in the range of general receptionist duties as needed
Flexibly contribute to all the receptionist’s workload as directed by the manager
Ensure the reception and waiting areas are tidy and safe and provide a welcoming appearance to patients and visitors.
Team player with the ability to be flexible in which hours you work from week-to-week and be willing to work above the stated hours if needed.
Demonstrate self-organisation and flexibility and the ability to prioritise workload, working to strict deadlines
To communicate with staff and visitors daily, providing support where required and working to help resolve any issues
To record and securely store information relating to confidential matters and enquiries
Training:Apprentices will be allocated a Trainer Assessor and training will beplanned and delivered in conjunction with the employer to meet the individual needs of the apprentice. Off-the-job training will follow the time allocations outlined in the Occupational Standard. On-the-job and off-the-job training will be delivered in the workplace.
Apprentices who have not achieved the equivalent of level 2qualifications in maths and English, will need to achieve level 1functional skills in these and work towards level 2 functional skills.Training Outcome:There may be an opportunity to join the team on a permanentbasis once the apprenticeship has been completed, but this woulddepend on a position being available.Employer Description:Abbey Medical Centre is a friendly GP surgery located in Beeston.The Centre aims to improve the health of those living in thesurrounding areas and we work closely with many local communityservices to achieve this. We are committed to excellence in GeneralpracticeWorking Hours :Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Keep the clinical areas and all equipment and instruments clean, tidy and sterile as appropriate according to the practice’s health and safety and infection control procedures and manufacturers' instructions.
Use all equipment and machinery in accordance with manufacturers' recommendations and ensure that they are maintained regularly and in good working order
Provide chairside assistance, ensuring that the correct equipment is available
Ensure the care and welfare of patients
Accurately complete patient clinical records as directed
Handle all substances in accordance with health and safety policies
Be familiar and comply with all health and safety rules and guidance, including PPE, COSHH, mercury handling, infection control, waste disposal etc.
Develop and file radiographs and change radiographic solutions as directed
Complete laboratory request forms, keep records of work sent, received and fitted
Ensure adequate stocks of materials and other items within the surgery
Order (OR ask the practice manager/receptionist to order) new stock supplies as necessary
Ensure computer/written records are accurately maintained and securely stored
Liaise with reception to ensure smooth patient communications and transfer of records
Attend and participate in practice meetings
Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of receptionist as required)
Undergo training as may be required to develop skills and abilities
Attend refresher and update training for medical emergencies and CPR
Act in accordance with the practice rules and code of conduct
Training:
The apprentice will work to achieve a Level 3 Qualification in Dental Nursing
The day release will be held at our Newcastle Site (Stamp Exchange, Westgate Road, Newcastle-upon-Tyne, NE1 1SA)
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Highgate House Dental Practice is a Dental Practice based in Bedlington offering many different services from teeth cleaning to veneers.Working Hours :Monday - Friday shifts to be arranged.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Ability to multi-task,Able to work under pressure....Read more...
This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship.
As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.
You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.
Key duties may include:
Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
Managing appointment bookings, amendments, and cancellations using the practice management system
Communicating clearly with patients regarding waiting times and upcoming appointments
Ensuring patients are welcomed and checked in efficiently upon arrival
Maintaining accurate and confidential patient records on the electronic patient database
Responding to emails and telephone enquiries promptly and professionally
Booking follow-up appointments and managing recall systems for routine check-ups
Contacting patients ahead of appointments with courtesy reminders
Supporting the practice team to ensure appointment schedules remain efficient and full
Processing payments and supporting administrative tasks within reception
Maintaining a clean, organised, and welcoming reception and waiting area
Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
Supporting the wider team to ensure the smooth day-to-day running of the practice
Building positive working relationships with dentists, nurses, and practice staff
You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship and progression within the practice
Employer Description:Riverdale Healthcare is a growing group of dental practices committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.Working Hours :Monday 08:45 - 19:00
Tuesday 08:15 - 17:30
Thursday 08:15 - 17:30
Friday 08:15 - 17:30Skills: Administrative Skills,Attention to Detail,Customer Care Skills,Initative,IT Skills,Non judgemental,Organisational Skills,Problem Solving Skills,Teamworking,Communication Skills,Professionalism,Telephone Skills,Time Management....Read more...
This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship.
As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.
You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.
Key duties may include:
Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
Managing appointment bookings, amendments, and cancellations using the practice management system
Communicating clearly with patients regarding waiting times and upcoming appointments
Ensuring patients are welcomed and checked in efficiently upon arrival
Maintaining accurate and confidential patient records on the electronic patient database
Responding to emails and telephone enquiries promptly and professionally
Booking follow-up appointments and managing recall systems for routine check-ups
Contacting patients ahead of appointments with courtesy reminders
Supporting the practice team to ensure appointment schedules remain efficient and full
Processing payments and supporting administrative tasks within reception
Maintaining a clean, organised, and welcoming reception and waiting area
Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
Supporting the wider team to ensure the smooth day-to-day running of the practice
Building positive working relationships with dentists, nurses, and practice staff
You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship and progression within the practice
Employer Description:Riverdale Healthcare is a growing group of dental practices committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.Working Hours :Shifts will be confirmed at interview staged but will fall between the practice open times:
Monday: 8:30am- 5:15pm
Tuesday: 8:30am- 5:15pm
Wednesday: 8:30am- 5:15pm
Thursday: 8:30am- 5:15pm
Friday: 8:30am- 5:00pmSkills: Administrative Skills,Attention to Detail,Customer Care Skills,Initative,IT Skills,Non judgemental,Organisational Skills,Problem Solving Skills,Teamworking,Communication Skills,Professionalism,Telephone Skills,Time Management....Read more...
This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship.
As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.
You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.
Key duties may include:
Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
Managing appointment bookings, amendments, and cancellations using the practice management system
Communicating clearly with patients regarding waiting times and upcoming appointments
Ensuring patients are welcomed and checked in efficiently upon arrival
Maintaining accurate and confidential patient records on the electronic patient database
Responding to emails and telephone enquiries promptly and professionally
Booking follow-up appointments and managing recall systems for routine check-ups
Contacting patients ahead of appointments with courtesy reminders
Supporting the practice team to ensure appointment schedules remain efficient and full
Processing payments and supporting administrative tasks within reception
Maintaining a clean, organised, and welcoming reception and waiting area
Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
Supporting the wider team to ensure the smooth day-to-day running of the practice
Building positive working relationships with dentists, nurses, and practice staff
You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship and progression within the practice
Employer Description:Riverdale Healthcare is a growing group of dental practices committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.Working Hours :Shifts will be confirmed at interview staged but will fall between the practice open times:
Monday: 8:30am- 5:15pm
Tuesday: 8:30am- 5:15pm
Wednesday: 8:30am- 5:15pm
Thursday: 8:30am- 5:15pm
Friday: 8:30am- 5:00pmSkills: Administrative Skills,Attention to Detail,Customer Care Skills,Initative,IT Skills,Non judgemental,Organisational Skills,Problem Solving Skills,Teamworking,Communication Skills,Professionalism,Telephone Skills,Time Management....Read more...
Greet patients, visitors, and healthcare professionals.
Answer telephone calls promptly and direct enquiries appropriately.
Manage patient appointments using the clinical system
Check patients in for appointments and notify clinicians of patient arrivals when required.
Deal with patient enquiries both face-to-face and via telephone
Signpost patients to appropriate services.
Provide a high standard of customer service.
Communicate sensitively and effectively.
Respond appropriately to vulnerable or distressed patients.
Manage concerns at first point of contact and escalate where necessary.
Maintain strict confidentiality.
Comply with GDPR and practice policies.
Always ensure secure handling of patient information
Complete mandatory Information Governance training
Comply with health and safety policies.
Report hazards and incidents promptly.
Maintain a safe and tidy reception environment.
Work collaboratively with clinical and administrative staff.
Attend meetings and training sessions.
Provide cover for colleagues during periods of absence where appropriate.
Support the practice in achieving its objectives and delivering high-quality patient care
Training:Level 2 Customer Service Practitioner apprenticeship standard:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
One to one Tutor Assessor support in the workplace
Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA
Training Outcome:Excellent future prospects for the right candidate.Employer Description:Cambridge Avenue Medical Centre is recruiting an receptionist apprentice to join their team Working Hours :Monday - Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Provide clinical support to dentists, hygienists and patients under supervision, assist with reception or any clerical duties as required and perform such other tasks as reasonably requested by the practice management.
Assist the dentist, hygienist or therapist by providing dental chairside support duties relevant to stage of competence under the supervision of a named GDC registrant in accordance with the GDC guidance for trainee dental nurses.
Work towards a nationally recognised qualification leading to the registration with the GDC.
Develop and demonstrate competence in:
The chairside support procedures
The manipulation and application of dental materials across a range of dental treatment procedures
Knowledge and application of a wide range of dental instruments and equipment relevant for dental procedures
Decontamination and preparation of treatment rooms for a range of dental procedures
Decontamination of dental devices using appropriate practice decontamination equipment after receiving the necessary vaccinations
Decontamination equipment maintenance in accordance with the manufacturer’s instructions
Waste segregation and disposal in accordance with the practice policies and procedures
Use of the practice computer and X-ray systems
Completion of laboratory request forms and keeping records of all items sent, received and fitted
Checking that all necessary laboratory work is returned and ready for each session
Provide patient support by:
Liaising with reception over appointments for each patient
Escorting patients from the waiting room to the surgery, confirming the patient’s medical history is up-to-date and communicating to the dentist's hygienist any change in medical history or problems that he/she has noted
Monitoring, supporting and reassuring patients
Supporting the patient and colleagues if there is an emergency
Providing appropriate advice to patients
Follow all practice policies and procedures.
Establish, promote and maintain productive working relationships with all the dental team.Training:Level 3 Advanced Level Apprenticeship in Dental Nurse (Standard):
Level 3 Diploma in Dental Nursing
First Aid training (at college)
End Point Assessment of knowledge test, observation and professional discussion, portfolio
Delivery method and location to be confirmed
Training Outcome:
Employment as a dental nurse
Progression onto a Dental Hygienist, Receptionist or Treatment co-ordinator
Employer Description:The largest and most established private dental practice in Leamington Spa, offering the highest level patient care and cutting edge dental technology. Enjoy working at our bespoke practice which has stood at a prestigious high street location in the centre of this beautiful town for over 100 years. Be part of an enthusiastic and supportive team providing a wide range of dental care including implants, smile make overs and orthodontics.Working Hours :Monday 8.10am- 5.10pm.
Tuesday 8.10am- 6.10pm.
Wednesday 8.10am- 5.10pm.
Thursday 8.10am- 6.10pm.
Friday 8.10am- 2.10pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience,Considerate,Caring,Flexible....Read more...
We are looking for a Trainee or Qualified Dental Nurse to support the dental team in delivering high-quality patient care within a clinical setting.
Responsibilities include assisting the dentist during procedures, preparing and sterilising instruments, maintaining accurate patient records, and ensuring the surgery is clean and compliant with health and safety regulations.
A trainee dental nurse is expected to work towards a recognised qualification while gaining practical experience.
Customer service
Demonstrates good telephone and face to face communications with patients and colleagues, interacts with patients to a high standard.
Listens to the patient without interrupting, good tone to voice, friendly and professional attitude, good eye contact, shows empathy, professional body language.
Ensure on patient leaving the treatment room they have an understanding of treatments/plan.
Demonstrates care and welfare of all patients.
Clinical duties
Ensure all clinical areas and all equipment and instruments clean, tidy and sterile according to the Practices health and safety, infection control procedures and manufacturers instructions.
Ensure all equipment and machinery used in accordance with manufacturers recommendations, ensuring all maintained regularly and in good working order.
Demonstrates professional chairside assistance, ensuring the correct equipment is available.
Ensure all substances handled in accordance with health and safety policies.
Ensure familiar and complies with all health and safety rules and guidance, including PPE, COSHH, mercury handling, infection control, waste disposal.
Ensure all equipment is stored in the correct place.
Ensure all equipment is accounted for at the end of each treatment/day.
Develop and file radiographs as directed.
Ensure adequate stocks of materials and other items within the surgery at all times.
Ensure all Decon undertaken on a daily basis, in line with Hardhorn Dental Practice Standards.
Administration duties.
Ensure accurately complete patient clinical records as directed.
Ensure initial patient check in with PR form signed by patient and completed correctly.
Demonstrate completion of laboratory request forms, keep records of work sent, received and fitted.
Ensure computer/written records are accurately maintained and securely stored.
Demonstrate and ensure logbooks are correctly filled out daily and signed and checked by Practice Manager weekly.
Liaise with reception to ensure smooth patient communications and transfer of records.
Liaise with Head Nurse/Practice Manager when ordering new stock supplies when required.
Other duties
To undertake Reception duties to Hardhorn Dental practice Receptionist Standards.
Ensure knowledge and understanding of all the practice products, enabling a confident marketing to patients.
To undergo training as may be required and identified to develop skills and abilities.
Attend refresher and update training for medical emergencies and CPR.
Attend and participate in Practice team meetings.
Demonstrate Hardhorn Dental Practice Standards of behaviour.
Ensure reception area, waiting room. Kitchen and toilets are clean and tidy and have appropriate cleansing materials.
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in dental nursing whilst gaining valuable experience in a dental practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified dental nurse, and as such, you can continue building up skills that will always be in-demand. You could progress to acquire specialist qualifications in areas such as sedation, dental radiography, and oral health education. You may take on more responsibilities as a trainer for other dental nurses or move into a management role within your dental practice. You might decide to apply for a course to qualify as a dental hygienist or therapist.Employer Description:Hardhorn Dental is a well-established practice on the Fylde Coast. Located in the heart of Poulton-le-Fylde our ambition is to provide the highest quality dental care possible. Whilst providing general dental services to the local community, we also offer advanced treatment options including Cosmetic tooth alignment, Dental Implants, Facial Aesthetics and Root Canal treatments on referral from other local dental practitioners.Working Hours :Monday to Thursday, 8.30am - 6.00pm.
Friday, 8.30am - 3.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
