Contact me Roberto Orlandi
📞0203 962 5634
📧
An excellent GP surgery in Oxford who score GOOD with CQC and have high QOF points are looking for a dedicated and friendly Medical Receptionist to join their team at a busy GP Practice. You will have an excellent day set up, alongside a very diverse, hard working and experienced team. This is a full-time opportunity offering a starting rate of £12.25 per hour, with room for advancement for the right candidate.
💼: Medical Receptionist
📍: Oxford
💷: £12.25 per hour (starting rate)
🕰️: Full-Time
Key Responsibilities:
Greeting and assisting patients in person and over the phone
Booking, cancelling and rescheduling appointments using the EMIS system
Handling patient queries with professionalism and empathy
Managing incoming and outgoing correspondence
Supporting clinical and administrative staff with day-to-day tasks
Maintaining patient confidentiality and ensuring a high standard of service
Requirements:
Previous experience working in a GP Practice
Proficient in using the EMIS system
Excellent interpersonal and customer service skills
A passion for helping others and a strong commitment to the role
Ability to multitask and work well under pressure
Reliable, punctual and a team player
They are looking for someone who genuinely enjoys working in a patient-facing role and thrives in a fast-paced environment. In return, they offer a supportive team and opportunities for professional development and career growth. For more information and to apply…. You know what to do!
Contact Roberto Orlandi
📞 0203 962 5634
📧 ....Read more...
We are seeking a highly enthusiastic, motivated, and proactive individual to join our friendly team. The ideal candidate will provide exceptional Reception/Customer service to our patients, thriving on patient interaction and the dynamic nature of a busy reception environment. The role of a medical receptionist is demanding, necessitating confidence, strong organisational skills, and proficiency in multi-tasking. The successful applicant must possess excellent communication skills and be comfortable with information technology.
Candidates must demonstrate an ability to adhere to strict confidentiality policies and exercise absolute discretion regarding patients and colleagues.
The following are the core responsibilities of the apprentice receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
To receive, assist and direct patients in accessing the appropriate service
Greet patients and visitors to the practice and make sure the reception area is kept tidy at all times
Make sure patients book themselves in and all visitors are signed in per practice appointments and visitors procedures
Respond and/or redirect all patient and visitor requests accordingly
Booking, amending and cancelling patient appointments
Extract patient’s records if requested and prepare any other papers needed for the Consultation or Medicals
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
Support patients in completing online triage forms
Workflowing online triage requests to the appropriate clinicians or care navigate to alternative health care professions or administration team
Use generic email for communication to others as requested by the Doctors, or a senior member of staff, dealing with urgent faxes immediately
Tidy Doctors’ rooms if required. Tidy the waiting room after each surgery
Ensure the Reception Area is left tidy and ready for use by in-coming colleagues, together with any information regarding unresolved or urgent matters
Photocopy as required
Be prepared to carry out relief duties that may be required at times of sickness, leave or other times of staff shortage in the Practice. All relief work will be paid
Deal with home visit requests
Support the team during the Flu clinics
Registration of new patients and update patient details
Attend admin meetings
In addition to the primary responsibilities, the apprentice receptionists may be requested to:
Issue and supply prescriptions and distribute accordingly
Complete opening and closing procedures in accordance with the rota
Support the management team in any health campaigns
Support the reception manager with producing leaflets, newsletter etc
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:Completing this apprenticeship can be the first step in a rewarding and varied career within the NHS or wider healthcare sector. Many apprentices go on to secure permanent roles as medical receptionists or administrators. With experience and further training, progression opportunities may include:
Senior Medical Receptionist or Admin Team Leader
Medical Secretary
Practice Manager
Healthcare Assistant
Roles in other NHS departments or clinical settings (e.g. hospitals, community services
Employer Description:Lambgates Health Centre is a semi-rural 2-partner practice located in Hadfield in the High Peak of Derbyshire, close to local amenities and surrounded by scenery, providing care for 7239 patients.
We are based in a modern purpose-built surgery and are an established training practice for GP registrars, foundation doctors, and medical students.
We are a well-managed GMS Practice, and our goal is to deliver quality medical care through skilled team members.Working Hours :Monday – Friday – between 8.00am and 6.30pm. Hours will be mixed and include an early shift – 8.00am - 4.00pm and a late shift 10.45am – 6.30pm
Maximum of 2 late shifts per week.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Welcoming patients and visitors to the practice in a polite and professional manner.
Answering telephone calls, dealing with patient queries, and signposting appropriately.
Managing patient registrations and updating personal information accurately.
Handling incoming and outgoing correspondence, including emails and post.
Supporting GPs, nurses, and other team members with administrative tasks as needed.
Processing repeat prescription requests in line with practice procedures.
Maintaining confidentiality and professionalism at all times.
Following data protection guidelines and adhering to NHS and practice policies.
Assisting with general housekeeping duties to ensure the reception area remains clean and welcoming.
Training:Four days in the workplace and one day a week at Warrington & Vale Royal College (Warrington site). Training Outcome:Upon successful completion of the apprenticeship, we will support you in securing a permanent role- either within our practice, if a suitable position is available, or by helping you explore opportunities elsewhere. This includes providing references, guidance with job applications, and career advice to support your next steps, whether within the NHS or beyond. Our aim is to ensure you leave the programme with valuable experience, confidence, and a strong foundation for your future career.Employer Description:Latchford Medical Centre is a well-established GP surgery providing high-quality, patient-centred care to the local community. As the first point of contact for routine healthcare and preventative services, we play a vital role in supporting the ongoing health and wellbeing of our patients. Our dedicated team works collaboratively to deliver a wide range of services—from health checks and vaccinations to managing long-term conditions—with compassion, professionalism, and a strong focus on continuous improvement. As a Medical Receptionist, you will play a vital role in delivering high-quality care and a positive patient experience. You will be the first point of contact for patients, both in person and over the telephone, and will support the smooth day-to-day running of the practice. You will be working in a fast-paced environment where strong communication, attention to detail, and excellent customer service skills are essential. Full training will be provided, and you will be supported throughout your development in the role. As a Medical Receptionist Apprentice at Latchford Medical Centre, you will be the first point of contact for patients, providing a friendly and professional service both in person and over the phone. Your role will involve booking appointments, managing patient records, handling enquiries, and supporting the wider clinical and administrative team to ensure smooth day-to-day operations. This is a varied, rewarding role where you’ll gain valuable experience in primary care while working towards a recognised qualification.Working Hours :Monday - 9:30 - 18:30
Tuesday - OFF
Wednesday - 9:30 - 18:30
Thursday - 9:30 - 18:30
Friday - 9:30 - 18:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Friendly and approachable,Discreet and professional,Flexible and adaptable....Read more...
As an Apprentice Medical Receptionist, you will be the welcoming face of our practice, delivering outstanding customer service to patients and visitors. This role is ideal for someone who is passionate about helping others, thrives in a fast-paced environment, and is eager to develop their skills in a healthcare setting. You will work closely with our reception and clinical teams, gaining practical experience while completing your Level 2 Customer Service apprenticeship.
Key Responsibilities:
Patient Interaction: Greet patients in person and over the phone, handling enquiries with professionalism, empathy, and confidentiality
Appointment Management: Book, amend, and cancel appointments using our clinical system, ensuring efficient scheduling for patients and clinicians
Customer Service Excellence: Resolve patient queries and concerns promptly, escalating complex issues to senior staff when necessary
Team Collaboration: Work closely with both clinical cand clerical staff to support the smooth operation of the practice
Compliance: Adhere to NHS policies, including data protection (GDPR), safeguarding, and infection control protocols
What We’re Looking For:
A friendly, compassionate individual with excellent communication and interpersonal skills
A proactive attitude, with the ability to stay calm under pressure and manage multiple tasks
Basic IT skills and a willingness to learn new systems
Commitment to maintaining patient confidentiality and delivering high standards of customer service
Enthusiasm for learning and professional development through the apprenticeship programme
No prior experience is required, but an interest in healthcare and customer service is essential
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:The potential for a full-time permanent position at Kelvingrove Medical Centre upon successful completion of your apprenticeship, subject to performance, business needs, and available vacancies.Employer Description:Kelvingrove Medical Centre is a well-established general practice serving approximately 9,700 patients. The practice operates from a purpose-built facility in Heanor, Derbyshire, providing comprehensive primary medical care services. Kelvingrove Medical Centre continues to innovate and adapt, focusing on the core aims of improving patient services and access.Working Hours :We have two positions available, both Monday - Friday.
One position is 08:00 - 16:00
The other position is 11:00 - 19:00Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Primary Duties and Responsibilities:
Patients:
Process appointment requests from patients by telephone and in person
Receive patients and direct to appropriate surgeries
Deal with visit requests
Registration of new patients and temporary residents
Process patients change of address
Process repeat prescription requests in accordance with practice guidelines
Handling, receipt, and efficient filing of prescriptions
Accepting and dispatching specimens to hospital
Have a full understanding of the appointment system
Have a clear understanding of telephone systems, daytime and out of hours
Computer data entry – processing and recording information in accordance with practice procedures
Taking messages and passing on information
Complete workflow tasks within agreed timescales. This may include any of the following areas:
Cytology- recalls and entering results
Processing and allocating Pathology results
Immunisation recalls (including childhood immunisations)
Scanning medical information to patient records
Allocating workflow to doctors
Read coding medical information
Processing out of hours information received electronically
Updating records when a patient is deceased
Processing online prescription requests
Processing hospital discharge letters
Processing scanned workflow from the doctor
Deduction of patients
Recalls of chronic disease managemen
Processing tasks in Systm One
Processing insurance report/medical records requests
Medical Records:
Management of Medical Records.
Ensure records are kept neat and tidy and in good general repair.
Ensure any changes in patient details i.e. address telephone numbers etc are altered on the patients’ medical record.
Ensure all patient contacts are documented in the patients’ computerised medical record.
Reception:
On opening the premises check the Doctors rooms, waiting area and reception are heated/ventilated, clean and tidy.
To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers.
Ensure the surgeries are well stocked with stationery and equipment needed by the Doctors
To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies.
All duties will initially be overseen by a supervisor with the successful candidate developing to work autonomously and into more complex situations.
The successful candidate will complete all mandatory training required for the role and participate at in house training.
Regular meetings will be held with the supervisor, line manager and course tutor.
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Progression available into other roles such as Receptionist, Medical Secretary, Clinical Coder, Central Administrator, iHeart Administrator.Employer Description:BHF manages the Barnsley Primary Care Network (PCN), which is made up of 32 GP practices, and we also run the iHeart Barnsley out of hours GP service.Working Hours :Monday to Friday between the hours of 08:00 hours and 18:30 hours dependent on the requirements and opening hours of the GP practice.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Duties and responsibilities will include:
Greeting patients
Chair side assistance to the dentist during restorative and surgical procedures
Record patient’s clinical notes in computer
Clean and prepare surgery between patients
Clean used instruments after patients
Additionally, you will be expected to act as receptionist when necessary, with routine clerical tasks: handling payments, booking appointments, answering phone
Attend Charles Clifford Dental Hospital within the duration of the apprenticeship to study:
Dental anatomy, Oral diseases, medical emergencies, dental radiography and sterilisation
You will learn about oral health promotion and preventative dentistry techniques
Some units will focus on patient care and management and you will cover legal and ethical issues
Training:
Apprentice Standard Dental Nurse (Level 3 Diploma in Dental Nursing)
On completion, the apprentice must register with the General Dental Council as a qualified Dental Nurse
Includes End Point Assessment
College attendance 1 day per week at Charles Clifford Dental Hospital 24 months, one-to-one training in the workplace and assessor visits every 6-8 weeks
Training Outcome:
Sustained employment with registration to the General Dental Council as a qualified Dental Nurse
Employer Description:LWT Dental Care is a long established Dental Practice, originally formed in the early 1950s by the then founding owner, Mr. Roy Taylor. Originally sited away from its' current location, the practice has always had a strong emphasis on providing quality dental treatment to all, predominantly within the NHS dental system.
The practice then moved to its' current location, with the current partnership has been in business since April 2013, when Andy Tootell and Richard Brogden formed a new partnership with Russell Taylor, after the retirement of the previous partner John Lucking.Working Hours :Monday - Friday, 8.45am - 5.30pm, with 60 minutes for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing.
Your daily activities could include:
Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments
Providing patients with a high level of care
Setting up and cleaning surgery
Sterilising instruments
Updating patient records
Maintaining equipment
Preparing instruments and materials for various treatments
Adhering to practice policies and procedures
During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off the job training will be given throughout your apprenticeship during paid working hours.
Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: -
Preparing for Professional Practice in Dental Nursing
Infection Prevention and Control
First Aid and Medical Emergencies
Oral and General Health
Endodontic Treatments
Prosthetic Treatments
Radiation and Radiography
Periodontal Disease and Cavity Restoration
Health and Safety
Extractions and Minor Oral Surgery
Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning
Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:we are a 3 surgery practice with 4 dentists working part and full time mainly under nhs arrangements. We also have a part time hygienist who is private . There are 4 qualified dental nurses with years of experience between them , one trainee nurse and a receptionist.
- the successful applicant would be integral to the smooth running of a well established practice with a great team and an expanding patient base .Working Hours :Mon 8.45 - 5.15pm tues-Thurs 8.45-5.30 fri 8.45-2Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental....Read more...
