Job Title: Medical ReceptionistLocation: North LondonJob Type: Full-TimeSalary: Competitive, dependent on experience
About the RoleNurse Seekers are delighted to be recruiting on behalf of a fast-paced, highly respected dermatology clinic located in North London. The clinic specialises in skin cancer treatments including Mohs surgery, and also offers a range of aesthetic procedures such as chemical peels and laser surgery.This is a fantastic opportunity for an experienced and organised Medical Receptionist looking to join a professional and dynamic clinical team.
Key Responsibilities
Meet and greet patients in a warm and professional mannerBook appointments and manage schedules for consultants and secretariesHandle incoming and outgoing correspondence including emails, calls, and SMSCommunicate with insurance companies to obtain authorisations and confirm coverageProvide treatment cost quotations to patientsAssist with payment processing, allocation, and tracking of outstanding invoicesCollect and input data for audits and patient satisfaction surveysOrganise staff diaries and clinical rotasConduct audits and assist with Healthcare Commission complianceDeliver general cosmeceutical product knowledge upon patient requestHelp manage and follow up on patient complaints, maintaining accurate records
What We're Looking For
Previous experience in a busy medical or clinical reception settingExcellent customer service and communication skillsConfident using computer systems and managing digital correspondenceAbility to multitask and work efficiently under pressureFriendly, approachable, and empathetic personalityDegree-qualified or equivalent experienceA proactive, professional attitude with high attention to detail
Benefits
Supportive and inclusive working environmentOpportunity to work in a reputable and growing clinicOngoing training and development opportunities
Apply TodayIf this sounds like the perfect role for you, applyor contact us directly on 01926 676369. One of our friendly consultants will be in touch to discuss the next steps.
Nurse Seekers are also recruiting for roles across the UK including RGNs, RMNs, RNLDs, Home Managers, Clinical Leads, and Deputy Managers. If you're exploring opportunities in the care or clinical field, we’d love to hear from you.....Read more...
Job Title: Medical ReceptionistLocation: North LondonJob Type: Full-TimeSalary: Competitive, dependent on experience
About the RoleNurse Seekers are delighted to be recruiting on behalf of a fast-paced, highly respected dermatology clinic located in North London. The clinic specialises in skin cancer treatments including Mohs surgery, and also offers a range of aesthetic procedures such as chemical peels and laser surgery.This is a fantastic opportunity for an experienced and organised Medical Receptionist looking to join a professional and dynamic clinical team.
Key Responsibilities
Meet and greet patients in a warm and professional mannerBook appointments and manage schedules for consultants and secretariesHandle incoming and outgoing correspondence including emails, calls, and SMSCommunicate with insurance companies to obtain authorisations and confirm coverageProvide treatment cost quotations to patientsAssist with payment processing, allocation, and tracking of outstanding invoicesCollect and input data for audits and patient satisfaction surveysOrganise staff diaries and clinical rotasConduct audits and assist with Healthcare Commission complianceDeliver general cosmeceutical product knowledge upon patient requestHelp manage and follow up on patient complaints, maintaining accurate records
What We're Looking For
Previous experience in a busy medical or clinical reception settingExcellent customer service and communication skillsConfident using computer systems and managing digital correspondenceAbility to multitask and work efficiently under pressureFriendly, approachable, and empathetic personalityDegree-qualified or equivalent experienceA proactive, professional attitude with high attention to detail
Benefits
Supportive and inclusive working environmentOpportunity to work in a reputable and growing clinicOngoing training and development opportunities
Apply TodayIf this sounds like the perfect role for you, applyor contact us directly on 01926 676369. One of our friendly consultants will be in touch to discuss the next steps.
Nurse Seekers are also recruiting for roles across the UK including RGNs, RMNs, RNLDs, Home Managers, Clinical Leads, and Deputy Managers. If you're exploring opportunities in the care or clinical field, we’d love to hear from you.....Read more...
As a Medical Receptionist Apprentice, you'll be initially responsible for (but not limited to) the following:
Serve patients by greeting and helping them, scheduling appointments, and maintaining medical records.
Welcome patients and visitors in person or on the telephone, and answering or referring enquiries.
Keep patient appointments on schedule by notifying clinicians of patient’s arrival and informing patients of any service delays.
Accurately obtain and record information relating to patient enquiries.
Protect patients’ rights by maintaining confidentiality of medical and personal information.
Maintain operations by following policies and procedures, reporting any potentially required changes.
Contribute to team effort by accomplishing related tasks and duties as needed.
To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries.
Scanning and filing of documents.
Processing of emails.
Training:The successful candidates will continue their studies with apprenticeship specialists, RNN Group at their Rotherham campus both remotely and day release on the 3rd, 6th & 10th month, giving you the training and support you need to become an all-round business administrator.
The Apprenticeship Standard you will be studying is Business Administration Level 3.Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.Employer Description:Information about the company Brinsworth and Whiston Medical Centres is a two Partner, Personal Medical Services (PMS) training practice, employing salaried GPs and Physician Associates and have been in existence for over 50 years serving the community of Brinsworth. The doctors and staff of Brinsworth and Whiston Medical Centres are committed to the provision of High Quality Patient Care through:
• The delivery of services which are timely, considerate and responsive to the needs of our patient population.
• A clear focus on customer service.
• Continually monitoring our services with an aim to adapt our range of services in keeping with all developments in healthcare.
They offer a wide range of health services, including medical advice, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services and more.Working Hours :Between 8.00am - 5.30pm. Monday to Friday, up to 37 hours per week.
No weekends or bank holidays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Friendly and approachable,Supportive and dedicated....Read more...
Booking appointments over the phone
Using the online booking system, out website and patient data base
Taking requests for prescriptions
Giving out results (with CAUTION)
Deal with general enquiries and reduce complaints
Reception duties
MUST have knowledge on the importance of confidentiality
Training:
Learning will be done within the workplace
Training Outcome:
To be a qualified Business Administrator with possible progression within theorganisation.
Employer Description:Join our friendly but busy team at Cornerstone Medical Practice, as our receptionist you will be the first point of contact for our Practice. The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high quality care, and encourages them to make improvements where possible.Working Hours :Monday to Friday between 8:00am and 6:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Main Duties and Responsibilities:
1. Greet patients and visitors to the practice
2. Book in, amend and cancel patient appointments inline with practice appointment procedures, ensuring optimum efficiency of the appointment system
3. Ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specifications
4. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
5. Signpost all requests appropriately and accurately in a time-managed manner
6. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols
7. Respond and/or redirect all patient and visitor requests accordingly
8. Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed
9. Registration of new patients onto the computer system
10. Advise patients of relevant charges for private services, accept payment and issue receipts for same
11. Ensure correspondence, reports, results etc. are filed electronically in the correct patient record
12. Ensure reception and waiting areas are kept neat and tidy
13. Re-stocking of information leaflets/stationery ordering as appropriate
14. Undertake administration tasks as allocated on the rota organised by the Senior Receptionist
15. Check emails on a daily basis
16. Regularly check messages/notifications on SystmOne to check if everything has been actioned
17. Action start and end of day procedures as directed by the Senior Receptionist
18. As well as the reception team, there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice and report any problems
19. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes)
20. Amalgamation of new patient records
21. Check all consulting rooms daily for scripts and any shredding waste
22. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time
23. Work safely at all times in accordance with Legislative requirements and Practice Policy and ProceduresTraining:
NVQ L3 Business Administration
Maths and English functional skills training if necessary, delivered online in 1 hour slots on a weekly basis
Dedicated Juniper skills coach for on-the-job training
Training Outcome:
For the right candidate, the progression will be full-time employment
Employer Description:East Durham Medical Group has 6 sites.Working Hours :Monday- Friday
Between 8:30am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Creative,Initiative,Non judgemental,Patience....Read more...
The post holder will be responsible for providing a welcoming environment and delivering the highest level of customer service to patients, consultants and the clinical teams
The receptionist will focus on excellent customer care whilst ensuring hospitality and housekeeping issues are attended to and delivering administrative services of highest standards
To meet and greet all patients and visitors in a professional, courteous and friendly manner
Maintain composure and resilience under pressure, dealing calmly and sensitively with vulnerable patients and a range of difficult situations
To manage a high volume of patients with complex needs on a daily basis, both face-to-face and over the telephone and email
To deal proactively and effectively with a wide range of enquiries from clinicians, nurses, administrative and management colleagues
To follow the opening and closing guidelines for Chelsea private outpatient receptions and following greeting templates used for answering the telephones and welcoming patients
To communicate effectively with patients in relation to their use of The Royal Marsden Chelsea, guiding patients on arrival as required
To re-organise appointments at the request of patients or medical staff or other admin teams and to inform patients where necessary
To book or arrange appointments for clinics within the Royal Marsden as requested
To prepare clinical documentation ready for clinic
To document all patient procedures and outcomes on the patient record
To ensure that all follow-up patient appointments are booked accurately and to liaise with clinics and/or other admin teams such as Medical Secretaries regarding overbookings to minimise patient waiting times
To have a working understanding of medical terminology to read clinical letters and take action on outcomes, lost-to-follow-up patient reviews and further appointments/diagnostic booking requests
To audit all patient outcomes from clinic and ensure that appropriate action/discharge is undertaken
Training:
Business Administrator Level 3 Apprenticeship Standard
PMA will deiver the training - through an oline delivery method
Sessions will be delivered once a month using Microsoft Teams
Training Outcome:
Guest Relations Officer
Employer Description:The Royal Marsden has a vital role in championing change and improvement in cancer care through research and innovation, education and leading-edge practice. We are incredibly proud of our international reputation for pushing the boundaries and for our groundbreaking work ensuring patients receive the very latest and best in cancer treatment and care.Working Hours :Shifts as required between Monday - Friday, 7.40am - 8.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Provide assistance to the Office Manager and Receptionist with general office duties
Answer phone calls and address enquiries from parents, students, and staff
Handle parent queries and concerns in a professional and courteous manner
Perform filing, shredding, and other clerical tasks as required
Fetch children from classrooms when requested or instructed by staff
Assist with SIMS MIS system data administration work
Prepare medical reports and documentation as needed
Support staff by providing necessary information or assistance
Cover office lunch breaks independently, ensuring the smooth operation of the reception area
Training:
Study towards a relevant qualification, Level 3 Business Administrator Diploma
On-the-job training and mentoring from experienced professionals
Regular review meetings to track progress and development
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, between 8.00am - 3.00pm including a 1 hour break.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
Full time apprentice dental nurse position within a fully digital private practice.
Roles of a Dental nurse – training will be given in all areas to comply to with the current job description:
Keep the clinical areas and all equipment and instruments clean, tidy and sterile as appropriate according to the practice’s health and safety and infection control procedures and manufacturers' instructions.
Use all equipment and machinery in accordance with manufacturers' recommendations and ensure that they are maintained regularly and in good working order.
Provide chairside assistance, ensuring that the correct equipment is available.
Ensure the care and welfare of patients.
Accurately complete patient clinical records as directed.
Handle all substances in accordance with health and safety policies.
Be familiar and comply with all health and safety rules and guidance, including PPE, COSHH, mercury handling, infection control, waste disposal etc.
Complete laboratory request forms, keep records of work sent, received and fitted.
Ensure adequate stocks of materials and other items within the surgery.
Order new stock supplies as necessary.
Ensure computer/written records are accurately maintained and securely stored.
Liaise with reception to ensure smooth patient communications and transfer of records.
Attend and participate in practice meetings.
Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of receptionist as required).
Undergo training as may be required to develop skills and abilities.
Attend refresher and update training for medical emergencies and CPR.
Act in accordance with the practice rules and code of conduct.
Training:
On the job training
Day release at Newcastle training offices
Level 3 Dental Nursing apprenticeship
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:At Durham Family Dental we believe that dentistry is about the whole person and their life – not just the teeth inside your mouth. We want to give people the confidence to stand up, be seen and appreciated for who they truly are. Our purpose is to make everyone feel at home and part of the family. We invest in continuous training for new treatments and technology to provide the very best and most up to date dental health care.
Our aim is to ensure you experience a comfortable, relaxed, caring and friendly environment and are always sent home with a smile.Working Hours :Monday to Friday working between the hours of 8:15am - 7:00pm.
Shifts to be confirmed.
1 Saturday shift per month.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills....Read more...
This is an exciting opportunity within a small and friendly doctor’s surgery for an apprentice to learn all aspects of the surgery’s Administration and Reception duties.
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining security in accordance with Practice protocols, when necessary
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste collection companies
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
This list is not exhaustive.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:Great potential to progress into a permanent position for the right candidate.Employer Description:Maybush Medical Centre is a well-established practice that has operated in the locality for over 100 years. The original surgery was situated in a small terrace property at the head of Regent Street in Belle Vue, until it moved into new purpose built premises on Portobello Road in 1997. In 2019, the premise was extensively renovated to bring the then outdated building up to new modern healthcare standards
We have approximately 9,000 registered patients, and we are 1 of 37 GP Practices in the district of Wakefield caring for a total population of more than 3300,000 residents, some of which are the most deprived neighbourhoods in the UK with a lower than average life expectancy.
The Practice has seen many changes in GP partnerships over the years, but in December 2017, Dr A Hayat & Partners acquired the NHS contract and are now responsible for the leadership and management of the business which operates as Maybush Medical Centre.Working Hours :Monday to Friday; 30 hours a week on a two-week rota
Week one 12:00 - 18:30pm (inc 30 min break)
Week two 08:00am - 14:30 (inc 30 min break)Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Caring,Can Do Attitude....Read more...
