A new opportunity has become available for a Dental Receptionist to join an established, mainly PVT practice located in Radlett, Hertfordshire.Start date – As soon as possible.This role is to work full time, Monday – Friday.Working hours are 08:15 – 17:30 each day.Consisting of 4 surgeries, they are fully equipped and computerised using Software of Excellence. Digital X-rays, OPG and iTero on site.Experience required:Must have previous medical or dental receptionist experience.Salary is dependent on experience, starting from £14 per hour.Car parking available on site. Closest station is Radlett.....Read more...
A new opportunity has become available for a Dental Receptionist to join 2 established practices located in Sutton, Surrey.Start date – As soon as possible.This role is to work part time, 2-3 days per week, flexible days.Working hours will be 08:15 – 5:15 each day with 1 hour for lunch.The role will be split between 2 practices, located 500m between each-other (One Mixed and one PVT practice)Both practices are fully equipped and computerised using Dentally software. Digital X-rays on site.Salary – Dependent on experience and to be discussed further at interview stage.In order to apply, candidates must have previous Dental/Medical receptionist experience.Car parking available.....Read more...
A new opportunity has become available for a Dental Receptionist to join an established, fully PVT, independent practice located in Potters Bar, Hertfordshire. Start date - As soon as possible.This role is to work part time, Tuesdays, Thursdays and Fridays. Working hours will be 08:30 – 17:30 each day with 1 hour for lunch. Consisting of 2 surgeries, they are fully equipped and computerised using Software of Excellence. Digital X-rays, iTero Scanners, Laser Machines, ISSTEM Implant systems on site. Experience required- Must have previous Medical/Health/Dental Receptionist experience. Salary - £14 - £15.50 per hour – Dependent on experience. Benefits- After 3 months of service – Birthday off, 1 Dental Check Up & Hygiene session per year.- CPD Costs paid. - Annual GDC costs paid (if GDC registered)No free parking on site. There is a Pay and Display car park within 1 minute walk of the practice (£7-8 for full day use).Overground station Potters Bar within 10-15 minutes walk of the practice.....Read more...
Keep the clinical areas and all equipment and instruments clean, tidy and sterile as appropriate according to the practice’s health and safety and infection control procedures and manufacturers' instructions.
Use all equipment and machinery in accordance with manufacturers' recommendations and ensure that they are maintained regularly and in good working order
Provide chairside assistance, ensuring that the correct equipment is available
Ensure the care and welfare of patients
Accurately complete patient clinical records as directed
Handle all substances in accordance with health and safety policies
Be familiar and comply with all health and safety rules and guidance, including PPE, COSHH, mercury handling, infection control, waste disposal etc.
Develop and file radiographs and change radiographic solutions as directed
Complete laboratory request forms, keep records of work sent, received and fitted
Ensure adequate stocks of materials and other items within the surgery
Order (OR ask the practice manager/receptionist to order) new stock supplies as necessary
Ensure computer/written records are accurately maintained and securely stored
Liaise with reception to ensure smooth patient communications and transfer of records
Attend and participate in practice meetings
Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of receptionist as required)
Undergo training as may be required to develop skills and abilities
Attend refresher and update training for medical emergencies and CPR
Act in accordance with the practice rules and code of conduct
Training:
The apprentice will work to achieve a Level 3 Qualification in Dental Nursing
The day release will be held at our Newcastle Site (Stamp Exchange, Westgate Road, Newcastle-upon-Tyne, NE1 1SA)
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Highgate House Dental Practice is a Dental Practice based in Bedlington offering many different services from teeth cleaning to veneers.Working Hours :Monday - Friday shifts to be arranged.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Ability to multi-task,Able to work under pressure....Read more...
Duties to include:
Welcoming patients and visitors, in person, in a friendly and helpful manner
Provide administrative support to clinical team members
Entering information into patients' records by computer
Ensuring correspondence, reports and results are filed promptly
Undertaking a range of administrative duties including processing mail, word processing, photocopying, scanning and uploading documents
To maintain a thorough knowledge of all practice procedures
Participate fully as a team member, sharing knowledge and information
Taking responsibility for maintaining one's own personal development
Maintaining confidentiality relating to patients, staff, visitors and practice business
Confident using technology
The ability to troubleshoot problems with printers, keyboards, phones and screens
Builds and maintains positive relationships within the team
Dealing with patients face-to-face on the front reception desk and over the telephone
Training:Apprentices will be allocated a Trainer Assessor, and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. The apprentice will spend 20% of their working hours in off-the-job activities and training. On-the-job and off-the-job training will be delivered in the workplace.Training Outcome:Excellent career progression at the end of the apprenticeship such as working as a Reception Team member, prescriptions clerk, Administrator, Clinical Coder.Employer Description:Bushloe Surgery is a GP general practice and NHS primary care centre located at Two Steeples Medical Centre, Abington Close, Wigston, Leicestershire. It provides a wide range of healthcare services to the local community, offering general medical support and routine care for registered patients.
We are a busy practice with approximately 13500 patients, 44
employees and 5 Partners. As a teaching practice, we support
medical and nursing students as well as Doctors completing their
General Practice training.
Our purpose built building is large and welcoming with a dedicated
admin staff area. The successful applicant will be fully supported by
an experienced team in all aspects of the Administration and
Receptionist role.Working Hours :8 am start. An hour for lunch. Finish time will vary, but will be no later than 6.30 pm.Skills: Administrative skills,Attention to detail,Customer care skills,Initiative,IT skills,Organisation skills,Patience,Team working....Read more...
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient's journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients, whether it be in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors' book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information, including on the patient's electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept as full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be the Best We Can Be, Do the Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:Possibility of a full-time role after the completion of the apprenticeship and progression within the practice.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday 8.45am to 5.15pm, Tuesday - Friday 8.00am to 5.15pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Telephone,Time Management....Read more...
Looking to join a supportive organisation offering a competitive salary and the chance to make a real difference to the local community? Bring your strong reception and administration skills to a fast-paced organisation while being part of a supportive and forward-thinking team. In the Medical Receptionist role, you will:
Act as the first point of contact for customers, providing a warm and professional welcomeManage digital triage queries and supporting customers to use new online systemsHandle enquiries, appointments, orders and samples efficiently and accuratelyProvide admin support using internal software, Microsoft Outlook, Teams and Calendars dailyMaintain a calm, solution-focused approach and helping resolve issues in a positive manner
To be successful, you will need:
Strong reception and administration experience, ideally gained in a busy environment Confident IT skills with the ability to pick up systems quickly (EMIS experience highly desirable) Excellent communication skills and the ability to deal with conflict calmly and professionally A proactive, problem-solving mindset and the ability to bring positivity to challenging situations Strong organisational skills and the ability to multitask
This is a temporary role for 2–3 months initially with potential to become permanent. You'll be working 30–35 hours per week (full days Monday and Friday 8:30–5:30 with some flexibility, plus one additional full day and one half day), starting on £12.89 per hour, office-based in Conwy, with a start date early January. If you are looking for a dynamic role where you can make a genuine impact from day one, we want to hear from you.....Read more...
Develop competence across a wide range of dental chair side support procedures
Develop knowledge of a wide range of practical treatment procedures and the relevant support necessary to ensure effective outcomes
Develop competence in the manipulation and application of dental materials across a wide range of dental treatment procedures
Develop and demonstrate competence in decontamination and sterilisation of medical and dental devices within clinical and non-clinical environments, ensuring appropriate records are completed
Be responsible as part of the clinical team for care of the patient from arrival to completion of treatment
Other duties as necessary for the efficient operation of the practice (including the duties and tasks of a receptionist as and when required)
Undergo training as may be required to develop skills and abilities
Attend refresher and update training for medical emergencies and CPR
Act in accordance with the practice rules and code of conduct
Recording of treatment including charting from the Dentist’s instructions and other associated clerical work
Preparation of filling materials, impression materials, instruments and equipment
Cleaning away used instruments and materials and keeping the surgery clean and tidy
First aid treatments for collapse e.g coronary attack, fainting, bleeding tooth socket, epilepsy, etc.
Triage of patients attending for emergency treatment
Providing patients with pre and post-operative instructions and information prior to safely discharging the patient following, for example, minor oral surgery and ensuring the instructions are understood
Care and minor maintenance of equipment such as high-speed drills
Maintaining stock levels in surgery and checking expiry dates. Re-ordering stocks when required
Training:
Level 3 Dental Nurse Apprenticeship Standard
1 day per week training in Newcastle
Training Outcome:
Depending on applicant’s keenness to learn
Prospects in Oral Hygiene NVQ level 4, Dental Hygiene and Dental Therapy
Employer Description:A dedicated dental practice providing you and your family with the very best dental care in a compassionate and caring environment.Working Hours :Working Monday – Friday shifts to be arranged.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
