A new opportunity has become available for a Dental Receptionist to join an established, mainly PVT practice located in Radlett, Hertfordshire.Start date – As soon as possible.This role is to work full time, Monday – Friday.Working hours are 08:15 – 17:30 each day.Consisting of 4 surgeries, they are fully equipped and computerised using Software of Excellence. Digital X-rays, OPG and iTero on site.Experience required:Must have previous medical or dental receptionist experience.Salary is dependent on experience, starting from £14 per hour.Car parking available on site. Closest station is Radlett.....Read more...
A new opportunity has become available for a Dental Receptionist to join 2 established practices located in Sutton, Surrey.Start date – As soon as possible.This role is to work part time, 2-3 days per week, flexible days.Working hours will be 08:15 – 5:15 each day with 1 hour for lunch.The role will be split between 2 practices, located 500m between each-other (One Mixed and one PVT practice)Both practices are fully equipped and computerised using Dentally software. Digital X-rays on site.Salary – Dependent on experience and to be discussed further at interview stage.In order to apply, candidates must have previous Dental/Medical receptionist experience.Car parking available.....Read more...
As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff.
Duties shall include:
Retrieving patient records
Handle patient enquiries
Deal with prescription requests
Entering patient details/information
Training Outcome:Potential progression within the company once completed the apprenticeship.Employer Description:We are are a reputable Medical Surgery, based in Northwich. This is a great chance to join the team in a thriving surgery as an apprentice medical receptionist.Working Hours :Monday-Friday, 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
As a Medical Receptionist (Customer Service Apprentice), you will play an important role in supporting the smooth day-to-day running of the GP practice while working towards your apprenticeship qualification.
You will gain valuable administrative and customer service experience in a busy healthcare setting, learning how to provide a professional, efficient, and compassionate service to patients and colleagues.
What a typical day might include:
Greeting patients and visitors in a friendly and professional manner
Answering telephone calls and dealing with patient enquiries
Booking, cancelling, and amending appointments using the practice clinical system
Signposting patients to the most appropriate clinician or service where appropriate
Processing prescription requests and directing them to the relevant team
Scanning, filing, and accurately updating patient records
Handling incoming and outgoing post and other correspondence
Assisting with administrative tasks to support GPs, nurses, and the wider practice team
Maintaining patient confidentiality and adhering to GDPR and NHS policies
Keeping reception and waiting areas tidy and welcoming
Learning new systems and procedures while completing apprenticeship coursework
What we're looking for:
A positive attitude and willingness to learn
Excellent communication and interpersonal skills
Good organisational skills and attention to detail
The ability to remain calm and professional in a busy environment
A caring and empathetic approach when dealing with patients
Basic IT skills and confidence using computers
A reliable and flexible team player who is keen to develop new skills
This apprenticeship offers the opportunity to build a rewarding career within primary care while receiving full training and support from our experienced and welcoming team. No previous healthcare experience is required, just enthusiasm, commitment, and a genuine desire to help others.Training Outcome:Moving from apprenticeship to Medical Receptionist.Employer Description:We are a friendly, close-knit GP practice based in Washington, caring for approximately 7,300 patients. Our team includes three GP Partners, one Trainee GP, two Advanced Nurse Practitioners, one Practice Nurse, two Trainee Practice Nurses, one Healthcare Assistant, a dedicated practice management team, two Medical Secretaries, one Care Coordinator, one Clinical Coder, and seven Medical Receptionists.We are looking for an enthusiastic and motivated apprentice who is keen to learn and develop their skills while becoming a valued member of our supportive and welcoming team.Working Hours :Monday - Friday 8.00am - 6.00pm, working 4 days a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient's journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients, whether it be in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors' book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information, including on the patient's electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept as full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Training Outcome:Possibility of a full-time role after the completion of the apprenticeship and progression within the practice. Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Friday, 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Telephone,Time Management....Read more...
Keep the clinical areas and all equipment and instruments clean, tidy and sterile as appropriate and according to the practice’s health and safety and infection control procedures and manufacturers' instructions
Use all equipment and machinery in accordance with manufacturers' recommendations and ensure that they are maintained regularly and in good working order
Provide chairside assistance, ensuring that the correct equipment is available
Ensure the care and welfare of patients
Accurately complete patient clinical records as directed
Handle all substances in accordance with health and safety policies
Be familiar and comply with all health and safety rules and guidance, including PPE, COSHH, mercury handling, infection control, waste disposal etc.
Develop and file radiographs and change radiographic solutions as directed
Complete laboratory request forms, keep records of work sent, received, and fitted
Ensure adequate stocks of materials and other items within the surgery
Order or inform Senior Nurse of stock supplies as necessary that need to be ordered
Ensure computer/written records are accurately maintained and securely stored
Liaise with reception to ensure smooth patient communications and transfer of records
Attend and participate in practice meetings
Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of receptionist as required)
Attend college and complete all relevant work linked to your dental nurse course.
Attend refresher and update training for medical emergencies and CPR
Act in accordance with the practice rules and code of conduct
Work at other practice locations from time to time as required
Training:Level 3 Dental Nurse apprenticeship standard:
Level 3 Diploma in Dental Nursing
On and off-the-job training
Day release at training provider
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Boldon Lane Dental Practice offer complete dental services for patients based in South Tyneside.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Helping and supporting the school's main reception office
Assisting the Office Manager / Receptionist with various duties
Answering phone calls
Handling parents' queries
Filing, shredding
Fetching children from classrooms as and when needed or instructed
Sims MIS system data admin work
Medical reports preparation
Assisting staff if any info is needed
Covering office lunch breaks solely if needed
Person specification
Specific vacancy requirements
Hardworking and positive individual, has a passion for school and children
·Patient and calm by nature, Friendly and a team player
Good attention to detail, good in time keeping, organised, and professional working approach. Dedicated and reliable, committed towards the role
Good level of common sense
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
Working Hours :Monday - Friday 8 am - 3 pm with
1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Patience,Reliable,Committed,Dedicated....Read more...
To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include but are not limited to:
Supporting the administration, secretarial and receptionist teams with booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
Support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Core Administrative Duties:
To deal with daily post in and post out
Make trips to the post office and Bank
Prepare Carer’s passports
Arrange patient’s on-line access
Be familiar with and proficient in communicating by e-mail
Monitor and action emails received on the generic email
Be proficient in the use of the photocopier, franking machine and other office equipment
Monitor invoices and prepare for payment. Send remittance advice after payments have been made
Monitor invoices folder and check if payments have been received
Update petty cash spreadsheet weekly for end of month submission
Obtain pathology and other test results when requested by a doctor or nurse
Scanning clinical letters, attaching to patients notes on computer, logging any diagnosis and distributing them to the appropriate doctor
Answer the phone and take down messages from external and internal calls and deal as appropriate
Prepare PPA for monthly submission
Logging cheques on the computer, filling the pay in slip and prepare for banking
Chasing patients’ hospital appointments and clinic letters
Inviting patients to planned clinics
Undertake other duties when staff on leave
Provide support to the Management team and Practice Manager
Role of Conduct:
Maintain patient confidentiality at all times
Maintain professional behaviour
Adhere to all Practice Protocols and Staff Handbook
Polite and respectful
Essential Training:
Basic Life Support training provided by the GP Surgery
All mandatory training
Education / Professional Development:
Participate with in-house staff annual appraisals
Participate in any mandatory or additional training
Participate in Practice Development Plan
Attend Practice Staff Meetings and contribute to Practice Development
Personnel:
To act at all times in the best interest of the surgery, staff and patients
To adhere to the Health and Safety at Work Act 1974
To participate in DBS checks (Disclosure Barring Service)
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Functional Skills in English, Maths, and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Upon successful completion of the apprenticeship could lead to being offered a permanent position at the practice.Employer Description:Enderley Road Medical Centre is a GP Practice that has a registered population of 12,600 patients with 5 partners, 3 salaried GPs as well as an extensive clinical team supported by a large team of receptionists and administrators. The practice is also an established training practice and is part of the Healthsense Primary Care Network (PCN).Working Hours :Monday - Friday (Times to be confirmed).Skills: Communication skills,Organisation skills,IT skills,Customer care skills,Administrative skills,Team working,Attention to detail,Non judgemental....Read more...
