Reception duties during surgeries and clinics.
Answering telephone and face to face enquiries.
Booking, cancelling and amending appointments.
Retrieving and filing medical records.
Scanning hospital letters onto the computer.
Taking requests for home visits as per Practice Protocol.
Completing administrative forms.
Inputting and retrieving information from the computer.
Issuing repeat prescriptions.
Booking ambulances.
Preparing consultation rooms for surgeries.
Testing Urine, when no Doctor or Nurse is available.
Assisting patients on the nebuliser, after receiving the necessary training.
Any other tasks which may become necessary to improve patient care as a result of changes in the NHS, or as a result of the introduction of new technology.
Training:1-1 sessions in the workplace with an assessor.Training Outcome:A qualification in Customer Service at the end of the apprenticeship.Employer Description:We are a Doctors Surgery in Warrington that have 2 sites; Fearnhead Cross Medical Centre (25 Fearnhead Cross, Warrington, WA2 0HD) & Longford Street Surgery (Longford Street, Warrington, WA2 7QZ) our patients have access to both of our Surgery’s.
Our Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
A Medical Receptionist is the first point of contact for patients when they either come to surgery or, on many occasions, when they telephone. It is the role of the receptionist to help patients obtain the best service from the surgery and to ensure the smooth running of the surgeries for the Doctors and other clinical members of the team.Working Hours :Monday - Friday with 1 hour for lunch.
Shifts will be between the hours of 7:45am - 6:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Reception duties during surgeries and clinics.
Answering telephone and face to face enquiries.
Booking, cancelling and amending appointments.
Retrieving and filing medical records.
Scanning hospital letters onto the computer.
Taking requests for home visits as per Practice Protocol.
Completing administrative forms.
Inputting and retrieving information from the computer.
Issuing repeat prescriptions.
Booking ambulances.
Preparing consultation rooms for surgeries.
Testing Urine, when no Doctor or Nurse is available.
Assisting patients on the nebuliser, after receiving the necessary training.
Any other tasks which may become necessary to improve patient care as a result of changes in the NHS, or as a result of the introduction of new technology.
Training:Working towards a Level 2 Customer Service Practitioner apprenticeship standard. 1-1 sessions in the workplace with an assessor.Training Outcome:A qualification in Customer Service at the end of the apprenticeship.Employer Description:We are a Doctors Surgery in Warrington that have 2 sites; Fearnhead Cross Medical Centre (25 Fearnhead Cross, Warrington, WA2 0HD) & Longford Street Surgery (Longford Street, Warrington, WA2 7QZ) our patients have access to both of our Surgery’s.
Our Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
A Medical Receptionist is the first point of contact for patients when they either come to surgery or, on many occasions, when they telephone. It is the role of the receptionist to help patients obtain the best service from the surgery and to ensure the smooth running of the surgeries for the Doctors and other clinical members of the team.Working Hours :Monday - Friday with 1 hour for lunch.
Shifts will be between the hours of 7:45am - 6:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Office admin, answering phones, filing etc.
Administration of incoming medical documents
Booking essential and routine appointments for patients
Taking triage details from patients of a clinical nature
Training:
Paid 1/2 day per week of training time, to be done on site or at home
Fully funded exam time
A supportive, engaged and informed management team
A level 3 qualification in Business Administration
Training Outcome:
Full time GP receptionist
Progression to medical secretary
Employer Description:We are a small, dual site, general practice set in Ludham and Stalham serving the local community. Our most recent CQC rating was outstanding and we operate as a training practice for nurses, doctors and staff.Working Hours :Monday - Friday, can be 8.30am - 6.00pm. One half day off per week and one half day of allocated study time.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Medical Receptionist Location: Boston System Used: System 1 (S1) Rate: £15 (LTD) Schedule: Full Time - ASAP Start Job Summary Surgery is seeking an enthusiastic, reliable, and flexible individual to join our team of administrators. The ideal candidate will possess strong IT skills and a positive attitude. While experience in the NHS and knowledge of TPP SystmOne is desirable, it is not essential, as training will be provided. This is a part-time position requiring 24-28 hours per week. Flexibility to cover colleagues' holidays and sickness is essential. As a key member of our team, you will be the first point of contact for patients, relatives, doctors, nurses, and healthcare staff. Previous reception experience is desirable, and the ability to work calmly and effectively under pressure is crucial. Excellent communication skills and a positive "can-do" attitude are a must. Main Duties of the Job
Assist patients face-to-face by booking appointments
Answer phone calls and address patient queries
Complete repeat prescriptions
Carry out daily tasks assigned by clinicians
Scan hospital letters
Manage "Choose and Book" referrals, including typing letters dictated by clinicians
For further information or to apply - Please contact Scott Marsh on 01772 208963 / Scott.marsh@servicecare.org.uk....Read more...
Receives and assists patients and visitors in a professional manner, directing to others as appropriate. Handles all general enquiries from patients and others, in person and on the telephone, and takes and records messages for other members of the team
Takes ownership of each request and where appropriate, redirects enquiries to the appropriate team member
Explains practice arrangements to new patients wishing to register and to those seeking temporary cover and ensures all policies are adhered to
Makes, cancels and rearranges appointments in accordance with the practice appointment system
Receives and records requests for advice calls and home visits
Actions and records requests for ambulances/hospital transport
Receives requests for prescriptions and arranges issue and signing of repeat prescriptions in accordance with the practice protocol
Receives specimens from patients following Health and Safety guidelines, ensures that they are dealt with according to current practice protocol
Acts as a chaperone (following appropriate training) for patients as required
Receives and records payments from patients (cash and cheques) in relation to medical fees
Supports the Practice to achieve all targets
Being aware of the practice complaints procedure and directs patients as appropriate
Deal with all post in accordance with practice protocol
Repair, tagging and maintenance of medical records
Ensure scanning of documentation is completed accurately and in line with practice protocols and timescales
Ensures accurate recording and handover to other colleagues of information relating to incomplete tasks
Action practice tasks on a daily basis which may involve the contacting of patients, hospitals or other service providers by telephone, letter, email or fax
Contact patients due for recall e.g. follow-up for vaccinations, smears etc.
Participation in reception rotas and give cover to the administration team as and when required
Work flexibly to cover rota requirements due to other colleagues planned and unplanned absence
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
Functional Skills in maths and English (if needed)
Full training for the role will be provided by employer with assistance from the training provider
Each apprentice will be given 20% off the job training by their employer to complete the apprenticeship programme
Training Outcome:
Having gained a year’s worth of work experience and a qualification as a Business Administrator, you would possibly be able to work as a Receptionist in the Primary Care sector or in another similar setting
Employer Description:Doctors SurgeryWorking Hours :Monday - Friday. Working hours are between 8.00am - 6.30pm.
4 days on rota.
4 week rota in advanceSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience....Read more...
This role is ideal for someone who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. You will have excellent communication & IT skills, a compassionate and friendly nature and have the ability to operate in a busy environment with a range of people and professions, working closely with our clinical and administration teams.
This role is ideal for someone who is highly organised and an effective communicator. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries. You will be booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
Job Responsibilities:
RECEPTION:
Receiving patients, consulting with members of practice team
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link
Taking messages and passing on information
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
GENERAL ADMINISTRATION:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Processing and distributing incoming and outgoing mail
Scanning documents onto patient records
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
Ordering and monitoring of stationery and other supplies
Keeping the reception area, notice boards, leaflet etc. tidy and presentable
Cover sickness/annual leave and work reasonable overtime when required, including some weekends
Perform any other relevant and reasonable duties that may be requested by the lead
receptionist, practice manager or partners
Undertake statutory and mandatory training as required
APPOINTMENT SYSTEM MANAGEMENT:
Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record
Monitor effectiveness of the system and report any problems or variations required
Deal with home visit requests, carefully noting all details
Arrange transport to hospital appointments for housebound patients
WAITING ROOM PREPARATIONS:
Clearing and re-stocking of leaflets as required, ensuring notice boards are tidy and have relevant up to date information
Consulting rooms prepared in readiness for each consulting session
Waiting Rooms are checked at the end of each day and are left tidy and secure
Training:Business Administrator Level 3 - https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0
Functional Skills Level 2
Please click on the link above for more information regarding End Point Assessment
Training Outcome:Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.Employer Description:Aspley Medical Centre in Nottingham is a well-established GP practice dedicated to providing high-quality healthcare services to the local community. The centre offers a range of medical services, including general consultations, chronic disease management, vaccinations, and health screenings. With a strong focus on patient care, the practice is staffed by experienced GPs, nurses, and healthcare professionals who work together to ensure accessible and comprehensive support for patients. Conveniently located in the Aspley area, the medical centre aims to promote well-being and preventative care while delivering a friendly and professional service to all.Working Hours :Monday - Friday - Range of shifts
8 a.m. - 4 p.m. x 2 shifts per week
11 a.m. - 7 p.m. x 2 shifts per week
Plus 1 day training (Mondays)
Hours and days to be discussed at interviewSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Patience....Read more...
ASSOCIATE DENTIST, ST ANDREWSWe’re looking for an Associate Dentist to partner with us on a self-employed basis at this established practice in St Andrews, Fife.Associate Dentist opportunity details:• 3 days per week - Monday, Tuesday, Friday• Well-established mix of NHS and Private list• Great private earning potential to grow your business • Industry-leading offers and resources for professional growth and business support – find out more belowPractice information:Established, modern 7 surgery practice located inside a hospital. The practice runs very smoothly, led by an experienced Practice Manger, Lead Nurse, Lead Receptionist and team with a wealth of experience.Their Net Prompter Patients feedback scores are one of the highest across Scotland with a rating of 88%, supported by our 7 dedicated long standing dentists, 3 hygienists, dedicated 5 days per week. LDU nurse and quality SMART diary management delivers excellence for their patient journey and experience.The practice offers Smile Plan - a payment plan that allows patients to spread the cost of their routine preventive dentistry throughout the year. This enables our patients to budget for their dental care and encourages regular attendance helping to maintain their oral health. For you it means a more stable revenue stream from a loyal patient base with absolutely no fees or admin costs - you get paid for the services you offer in line with private pricing.Partnering with this company also means the unique opportunity to provide dental treatment to our insurance customers, improving your revenue streams and growing any private work you wish to undertake.Perks:• In-house CPD events • Professional development opportunities • Large clinical support network • Referral Portal• 5% rebate on spend with their LabsAccess to Healthcare:• Discounted health insurance with medical history disregarded • Preferential rates to Menopause plan• Suite of wellbeing resources available Additional benefits:• An Invisalign discount course and savings on labs bills (20 % iGO and 46% on comprehensive treatment)• Implant discount- Straumann, Astra, Nobel Biocare and Zimmer Biomet• Receive up to £3,000 referral fee for referring Clinicians & Support Staff (Ts & Cs apply)• Highest standards of clinical governance and expert practice support - giving you the time to concentrate on delivering excellent patient care• Access to an in-house complaint team• Practice level marketing support to help you grow your business• Network of 380+ practices making it easier to relocateAll suitable candidates must be fully qualified and GDC registered....Read more...
Main Duties:
Clinical
Set-up and prepare the surgery for the type of patient and treatment planned before the start of each session.
Clean and sterilise all instruments/equipment and working surfaces to the required standards at the end of each session.
Prepare the necessary materials and instruments.
Ensure safe disposal of sharps and clinical waste.
Process, dental radiographs and assist in the correct procedure for dental radiography either via the computer or processing unit.
Maintain and clean radiograph processing unit.
Establish and maintain productive working relationships with all members of the dental team.
Escort patients from the waiting room to the surgery, confirming the medical history is up-to-date and warning the dentist of any problems that he/she has noted.
Monitor and maintain stocks within dental surgery as necessary, informing the Practice Manager/Principal Dentist and liaising with them over necessary orders and warning of any shortages of materials in the stock cupboard.
Perform chaperoning duties for dentists when treating patients.
Follow all practice policies and procedures.
Obey all dental ethical guidelines including all rules on confidentiality.
Report equipment failures or breakages to the Practice Manager/Principal Dentist.
Continually interpret the needs of patients and dentists and deal with them promptly and efficiently.
Administrative
To meet and greet clients in a friendly and efficient manner.
To update patient medical forms.
To ensure the correct NHS forms have been signed.
To ensure the correct Private forms have been signed and updated.
To book appointments on the computer or appointment book for clients either face to face to by telephone.
To work and learn skills of a dental receptionist.
To liaise with the Practice Manager/Principal Dentist on all matters concerning administration, pay and service conditions.
To take reasonable care for her/his own health and safety and that of others who may be affected by her/his acts or omissions at work.
Assist the dentist in the completion of patient records.
Ensure that all necessary laboratory work is returned and ready for each session.
Assist in all clerical and administrative duties as required by the Practice Manager/Principal Dentist.
Identify your training and development needs and undertake appropriate training as required and agreed with the Practice Manager/Principal Dentist.
Perform any other tasks that are reasonably requested by the Principal Dentist.
To positively promote services available at the clinic in order to improve sales.
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
• Work towards gaining a full Qualification.
• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
• Functional Skills in English, Maths (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role such as BLS training.Training Outcome:Once qualified the individual will be able to register with the General Dental Council and join the Association of British Dental Nurses. This allows individuals to work legally in this sector and opens other pathways up for future progression e.g. Senior Dental Nurse, Hygienist, Therapist, Practice Manager.Employer Description:We have been providing high quality dentistry, with outstanding continuity of care and service to the local community for over 30 years. We aim to deliver a level of dental care that we would expect to be carried out on ourselves. Working Hours :Pro-rata and will include some Saturdays. Shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,IT skills,Number skills....Read more...
Main Duties
Clinical:
Assist the dentist during various dental procedures, ensuring a smooth workflow.
Prepare and maintain the treatment room, ensuring all necessary instruments and materials are ready for use.
Provide support to patients by explaining procedures and addressing any concerns they may have.
Maintain accurate patient records and documentation in compliance with practice policies.
Ensure adherence to health and safety regulations, including infection control protocols.
Manage appointments and scheduling to optimise patient flow within the practice.
Collaborate with the dental team to enhance overall patient experience and satisfaction.
A compassionate approach to patient care, demonstrating empathy and professionalism at all times.
Set-up and prepare the surgery for the type of patient and treatment planned before the start of each session.
Clean and sterilise all instruments/equipment and working surfaces to the required standards at the end of each session.
Clean and sterilise all instruments/equipment and working surfaces to the required standards at the end of each session.
Process, dental radiographs and assist in the correct procedure for dental radiography either via the computer or processing unit.
Maintain and clean radiograph processing unit.
Establish and maintain productive working relationships with all members of the dental team.
Escort patients from the waiting room to the surgery, confirming the medical history is up-to-date and warning the dentist of any problems that he/she has noted.
Monitor and maintain stocks within dental surgery as necessary, informing the Practice Manager/Principal Dentist and liaising with them over necessary orders and warning of any shortages of materials in the stock cupboard.
Perform chaperoning duties for dentists when treating patients.
Follow all practice policies and procedures.
Obey all dental ethical guidelines including all rules on confidentiality.
Report equipment failures or breakages to the Practice Manager/Principal Dentist.
Continually interpret the needs of patients and dentists and deal with them promptly and efficiently.
Administrative:
Strong organisational skills with the ability to manage multiple tasks efficiently.
Excellent communication skills, both verbal and written, with proficiency in English.
IT literacy.
To meet and greet clients in a friendly and efficient manner.
To update patient medical forms.
To ensure the correct NHS forms have been signed.
To ensure the correct Private forms have been signed and updated.
To book appointments on the computer or appointment book for clients either face to face to by telephone.
To work and learn skills of a dental receptionist.
To liaise with the Practice Manager/Principal Dentist on all matters concerning administration, pay and service conditions.
To take reasonable care for her/his own health and safety and that of others who may be affected by her/his acts or omissions at work.
Assist the dentist in the completion of patient records.
Ensure that all necessary laboratory work is returned and ready for each session.
Assist in all clerical and administrative duties as required by the Practice Manager/Principal Dentist.
Identify your training and development needs and undertake appropriate training as required and agreed with the Practice Manager/Principal Dentist.
Perform any other tasks that are reasonably requested by the Principal Dentist.
To positively promote services available at the clinic in order to improve sales.
Training:Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
Skills, Knowledge and Behaviours
Standard and End Point Assessment
Functional Skills in English, Maths (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Once qualified the individual will be able to register with the General Dental Council and join the Association of British Dental Nurses. This allows individuals to work legally in this sector and opens up other pathways for future progression e.g. Senior Dental Nurse, Hygienist, Therapist, Practice Manager.Employer Description:SC Dental Studio is a modern dental practice situated in the heart of Slough, serving patients right across Berkshire and into London. Our dental clinic promotes a comfortable, relaxing but clinical environment, having some of the latest high-tech equipment.
Established since 2001, we are a family dental practice providing a wide choice of treatments for both private and NHS patients with the highest levels of professional advice and care.Working Hours :Monday - Friday, shifts TBC.Skills: Organisation skills,Communication skills,Presentation skills,Attention to detail,Customer care skills....Read more...
£31,050 + Great BenefitsAn exciting new career opportunity has arisen for an accomplished, organised and highly professional individual to join a growing business. You will be joining a team that has built long-standing commercial success and an impressive reputation for providing outstanding specialist advisory services to clients across the globe.Our client is a leading commercial barristers' chambers, with a thriving domestic and international practice, specialising in providing services across the areas of construction and engineering; energy and natural resources; infrastructure and utilities; international arbitration; IT and technology; offshore construction and marine engineering; planning and environment; procurement; competition; and associated professional negligence.The successful Receptionist / Conference Facilitator will work as the first point of contact for visitors to Chambers, creating a professional and welcoming environment for clients and other visitors. They will provide effective and efficient support services to ensure the smooth running of front of house. They will ensure conference suite bookings are fully planned and managed and will handle all calls to Chambers courteously and efficiently. The ideal applicant is a diligent, confident and professional individual, able to provide the full range of reception duties in a friendly and proactive manner. The successful candidate will report directly to the Finance and Administration Manager.Key Responsibilities
Providing a courteous service to all enquiries.
Operating the switchboard and actioning calls as appropriate.
Taking messages and ensuring they reach the appropriate person promptly.
Welcoming visitors and advising of arrivals as required or directed.
Advising clerks of clients arriving in the building.
Advising the administration department of any contractors in the building. Providing permits to work, if appropriate.
Ensuring building security entry and exit procedures are adhered to.
Booking conference rooms on the Chambers practice management system (Lex).
Ordering lunches for conferences, meetings, etc.
Assisting with mini-pupillage and pupillage application processes.
Assisting with advertising Legal Assistant vacancy on university websites.
Keeping reception areas clean and tidy.
Booking restaurants and taxis and ordering flowers/gifts/couriers as requested.
Ordering coffee, tea, crockery, glassware, cutlery and all other sundry or stock items as required.
Receiving deliveries and liaising with the post room to ensure prompt dispatch to addressee.
Assisting the administration department with various duties.
Ensuring stock room always has sufficient wine, beer, Champagne, etc. with fridges fully stocked.
Skills & Experience
Educated to GCSE standard as a minimum, with 5 GCSEs including English and Maths minimum grade 5 (or equivalent)
A minimum of 2 years’ experience in a reception role ideally in the professional services sector
Well presented, conscientious and reliable
Excellent organisational skills
Professional with an eye for detail
Strong written and verbal communication skills including excellent telephone manner
Self-motivated and proactive with a willingness to learn
Ability to plan ahead and prioritise workloads effectively
Good IT skills with experience of O365
Benefits
20 days holiday plus bank holidays (rising to 22 days after one year and 25 days after two years)
6% pension contribution
Bonus scheme
Season ticket loan
Permanent health insurance
Private medical insurance
Half day 'birthday' holiday
This is a superb opportunity for a highly organised individual with a positive outlook, excited by the prospect of a career in a client facing role within the legal sector. It is an ideal full-time role for a friendly individual with a professional demeanour and a client-focused attitude. You will be part of a small team that works closely together to deliver outstanding client service. 08:00 – 17:00 Mon - Fri. Apply now!....Read more...
