An established and innovative medical technology organisation is seeking a driven Territory Manager to support the growth of a rapidly expanding division focused on vascular and microcirculation diagnostics. The companys advanced systems are widely used across vascular surgery, diabetic foot clinics, wound care centres, burns units, dermatology, plastics and research laboratories to help clinicians assess microvascular function, identify amputation risk and evaluate treatment outcomes. This is a national role responsible for developing new business and expanding an existing install base within NHS and research environments, selling high-value capital equipment and working closely with clinicians involved in peripheral arterial disease, diabetes and vascular care. The position will suit a highly entrepreneurial and proactive sales professional who enjoys building opportunities, developing relationships and driving adoption of innovative technology. Applicants should have a minimum of two years experience in capital equipment or medical device sales within the NHS, with strong commercial awareness and the ability to navigate clinical, procurement and financial stakeholders. This opportunity offers significant long-term potential, as the successful individual will play a key role in establishing the division and supporting the future development of a wider team as the business continues to expand. ....Read more...
Responding to customer queries via phone and email in a professional manner.
Processing customer orders accurately and ensuring they meet delivery deadlines.
Checking customer orders input by colleagues for accuracy.
Maintaining and updating customer records on the CRM system and across other business systems.
Liaising with internal teams, such as sales, warehouse & despatch, or quality, to resolve customer concerns.
Handling complaints and escalating issues when necessary while ensuring customer satisfaction.
Undertaking administration tasks for other internal teams.
Monitoring and reporting trends in customer feedback to improve services.
Maintaining knowledge of the product groups and the individual parts sold with an understanding of their purposes.
Maintain product knowledge across the company’s stock and services.
Identify opportunities for upselling and cross-selling during customer interactions.
Support the external Sales Team with customer account requirements.
Actively promoting periodic offers and campaigns to customers.
Other Duties
Contribute to continuous improvement by monitoring customer feedback and reporting patterns.
Any other tasks identified by management relevant to the role.
Undertaking other duties across the business as and when required, and any other duties as necessary or directed by the Sales Office Manager.
Training:The apprentice will train remotely and is expected to complete all college work required.Training Outcome:Permanent employment and potential progression dependant on an individual’s capabilities and aptitude.Employer Description:DB Orthodontics is a medical device company that designs, manufactures, and supplies orthodontic products and equipment to dental professionals worldwide. Founded in 1998 and headquartered in Yorkshire, it offers a wide range of solutions—such as brackets, instruments, and laboratory products.
The business serves both UK and international markets, collaborating closely with clinicians and technicians to develop precision led, innovative products to improve patient outcomes.Working Hours :Monday to Friday 8.45am – 5.15pm
1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Patience....Read more...
