Main Responsibilities:
To ensure an excellent standard of customer service is always provided over phone, emails and all other communication channels.
To sell and book holidays from telephone and social enquiries from a wide range of medias and establishing the customers travel needs to provide the right product and destination.
Maximise all sales opportunities through, switch selling, up-selling, and offering holiday extras through customer interaction.
Develop expert travel advice on all product and destinations.
To take client payments/balances and process correctly.
Proactively identify, take ownership, and resolve customer queries in a timely manner.
Follow up all sales opportunities by conducting call backs to customers.
Build rapport with clients to ensure customer satisfaction and repeat business.
Achieve all monthly key KPI's and targets.
Support all promotional and marketing activities
Company Benefits:
Employee assisted programme after successful completion of 6 month probationary period.
Birthday and long service awards.
Training:
Level 3 Travel Consultant Apprenticeship Standard
Training Outcome:An opportunity to become an established "Travel Sales Consultant" with Broadway travel - benefits include WFH (working from home), uncapped commission, additional holidays based on service, potential travel opportunities, educational tours for training, training with external suppliers (P&O for example).Employer Description:Broadway Travel are an independent travel agent with over 90 employees. They have been operating since 1948 selling cruise, Luxury and package holidays which can be carefully created to suit the customers needs. Broadway Travel are on a mission to spread our message of more holiday, less work far and wide and are currently on the lookout for the right individuals to help them do that. Employees have a voice and the opportunity to shape the future of the business. Their dedicated teams ensure we are a relaxed, light-hearted and fun place to work with strong core values.Working Hours :Role will sometimes require evening, bank holiday and weekend working. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Managing candidate enquiries/applications and reviewing their CVs
Distributing suitable CV’s to Recruitment Consultants
Undertaking the administrative duties for the business, including updating the CRM system for candidate meetings
Maintaining company database, to ensure candidate information is up to date
Managing the job-advertising for active vacancies
Answering telephone calls.
Undertaking headhunting activities for key vacancies and undertake your own personal recruitment
There may be an element of marketing involved in this role
There is a bonus structure in place after 6 months and the progression onto a Trainee Recruitment Consultant role within the company.Training:
Recruiter Level 3 Apprenticeship Standard
English and Maths Functional Skills Level 1/2 if required
20% Off-The-Job Training - to be completed at the workplace.
Training Outcome:
Full-time position after the apprenticeship has finished
Employer Description:We are one of the UK's leading specialist recruiters for Financial Services and have continued to grow year-on-year through our forward-thinking approach. We are a family-owned business with a successful outlook, working from modern offices in Calne.
We are rated 5 stars on Trustpilot by our customers, showing our total commitment to delivering the highest level of client service satisfaction to both our candidates and clients.Working Hours :Working hours differ depending what shift you your on as there are 3 shifts.
Monday - Friday, 8.00am - 6.00pm (depending on early/late shift).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
1. Maintain a positive working relationship with the Consultant and Manager at all times.
2. Conducting weekly service reviews with all temporary contracts' key contacts. Arranging and attending site inductions on temporary contracts
3. Refreshing advertising weekly across all job boards and social media as required
4. Arranging interview slots for temporary workers to conduct video calls and check RTW
5. Screening candidates via telephone and phoning candidates on the back of applications on job boards
6. Sending registration links out to candidates where applicable
7. Checking all Access screening forms for temporary candidates and amending information where required
8. Check timesheets from clients to process payroll each week
9. Produce timesheets and new starters weekly to follow SRS processes
10. Answering phones and dealing with any queries
11. Booking fill to the SRS standards, using the job details form to arrange candidates for work
12. Update attendance sheets accordingly to minimise any payroll queries for the following week and follow an attendance process
13. Confirming temporary staff for work at least one a week and follow up any new starters after their first day
14. Obtaining leads for marketing for both Temp and Permanent contracts and passing on to the Sales Manager
15. Out-of-hours support as required by the business
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Upon succesful completion of the level 3 business admnistration apprenticeship there may be the opportunity to move to a more senior role.Employer Description:We are a well established recruitment company with offices in Derby and RipleyWorking Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Initiative....Read more...
As a Recruiter Apprentice, you will be actively involved in many aspects of the recruitment process, gaining hands-on experience and contributing to the success of the team.
Tasks will include:
Identify recruitment opportunities by analysing and confirming stakeholder requirements to create job descriptions and person specifications.
Create job adverts and marketing plans to advertise and promote vacancies.
Research and identify potential candidates that match role and vacancy requirements.
Contact potential candidates to qualify for current or future vacancies.
Create candidate profiles with CVs to share with the hiring manager.
Collate and communicate feedback on all candidates.
Manage and facilitate the selection process in line with the organisation’s preferences.
Manage and facilitate successful candidates through to start date.
Support the onboarding and administration process of new starts.
Manage stakeholder engagement to ensure a pipeline of future work.
Manage recruitment systems and data to ensure compliance with regulations and legislation.
Contribute to the resource strategy through managing the implementation of agreed metrics and delivering the organisation requirements.
Training:Level 3 Recruiter
The training will be delivered by Derby Business College Limited. The apprentice will attend remote training based from home or the workplace. Training Outcome:
Following successful completion of the apprenticeship, the expected career progression is to be taken on as a Junior Recruitment Consultant, who would work closely with experienced consultants.
Employer Description:GardPass Consulting is an international employment and staffing agency, based in the UK, with a focus on the government, defence, space and finance sectors across Europe. Our teams and individuals are often able to operate in sensitive and advanced environments, but always with a high level of competence and integrity. By working in innovative ways, our mission is to address the technology skills gap. We place skilled workers in permanent and contract roles (as individuals or in managed teams) for a range of employees in areas such as IT development & support, Systems engineering, Solutions Architecting, Cyber specialisms, Project and change management.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Ethical conduct,Sales skills,Research skills,Adaptability....Read more...
