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Cultural and Community Engagement Communications Assistant Apprentice

The Communications Assistant will work with the Cultural and Community Engagement team at UCL East to support the planning, delivery and development of the team’s communication activities. The post holder will contribute to our website, blog, newsletters, internal communications channels, social media, press releases, events listings and reports, helping to showcase the team’s work, share our learning, advertise our events and exhibitions to public audiences, and raise our profile to a broad range of stakeholders. They will help to increase engagement with our communications channels by developing an in-depth knowledge of our audiences, creating tailored, accessible content for them, monitoring engagement levels and contributing to reporting on the effectiveness and impact of our communication activities. There will be opportunities for the post holder to shadow members of the Office of the Vice-President for External Engagement, and support their activities, to gain a deeper insight into internal and external communications across UCL, use of the UCL brand, media relations, public affairs and marketing. The post holder will be expected to feed their learning back to the Cultural and Community Engagement team. Duties and responsibilities Attend project planning meetings, supporting the development of communication plans where required. Develop written and non-written content and schedule this content for publication/distribution across our communications channels. Carry out updates to our website and intranet pages, actively checking to ensure they are up-to-date. Research, analyse and monitor our audiences and stakeholders to inform engagement strategies. Create ticket ordering forms using Eventbrite for events, managing the booking process and responding to accessibility requests. Maintain and manage mailing lists and databases. Monitor shared mailboxes to act as the first point of contact for enquiries. Ensure a high degree of accessibility across all our communication activities. Develop and maintain an awareness of UCL’s brand and ensure that brand values are embedded in communications. Contribute to risk assessments and event management plans, considering how reputational damage can be mitigated. Support the procurement, briefing and payment of freelancers and contractors, such as designers, printers, photographers and filmmakers. Help to analyse and evaluate communication activities and present findings to the team and wider stakeholders. Support the team with routine administrative, logistical and time-sensitive tasks. Assist with the planning, delivery and evaluation of our events, such as press launches, exhibitions, private viewings, awards ceremonies, training workshops, and other public events. Actively consider and support diversity and inclusion across all areas of work. Actively participate in personal and professional development when opportunities arise both within and alongside the Apprenticeship Level 4 training. Follow and actively promote the UCL Ways of Working. Carry out any other duties within the scope, spirit and purpose of the job as requested by the line manager. This job description may be reviewed and be subject to amendment in consultation with the post holder. Training:Public Relations and Communications Assistant Level 4. Training will take place both in the workplace and PA Media Academy, located in Stratford. College days are one day per week and will involve a combination of in-person, hybrid and online training sessions.Training Outcome:Work in press and communications offices, specifically in education. But skills can be applied more broadly in a range of settings – both public, private and charity sector.Employer Description:UCL is one of the world's leading universities. At its establishment in 1826, UCL was radical and responsive to the needs of society, and this ethos – that excellence should go hand-in-hand with civic responsibility – continues today. UCL’s teaching and research extends across all disciplines; from one of Europe’s largest and most productive hubs for biomedical science interacting with several leading London hospitals, to world-renowned centres for the built environment (UCL Bartlett) and fine art (UCL Slade School). UCL’s new campus on Queen Elizabeth Olympic Park (QEOP), UCL East, has been conceived and built to be open, accessible and publicly engaged university campus. With two buildings currently open, and more to come, UCL East is dedicated to breaking down boundaries between knowledge and experience to solve some of the most urgent challenges facing people and the plant. The campus is a unique combination of multidisciplinary research centres, teaching spaces, study areas and living accommodation. UCL Public Art and UCL Cultural & Community Engagement are part of the Vice Provost’s Office for Strategy which, among other work, manages the operations and vision for the UCL East campus. The team delivers public art, exhibitions, public and community engagement, and cultural programming; building an ethos of engagement throughout the new campus. Our projects bring together UCL researchers, academics, students, artists and east London communities to exchange knowledge and ideas, and collaborate on bringing about positive change. The post is an apprentice role that will be based on-site at our UCL East campus. The postholder will normally be expected to work from the Campus with flexibility to attend evening and weekend events when needed. Time off in lieu will be provided for any evening and weekend work. We are located in Newham, east London - one of the most socially diverse parts of the UK – and we want our staff recruitment to reflect this. We encourage applications from those who are underrepresented in the sector and at UCL including but, not exclusive, to non-graduates, disabled, D/deaf and neurodiverse people, LGBTQ+ people, people from Black, Asian and ethnic minority backgrounds – especially women. We also welcome applicants from a range of educational backgrounds. Those interested in applying for this role are welcome to book a short phone or MS Teams call with a member of the UCL East Cultural and Community Engagement Team via this link to chat about any questions you may have. If there is any way that we can make the application process more accessible for you and so easier for you to take part in, please just let us know. You can contact us by email on engagement-east@ucl.ac.uk.Working Hours :Monday to Friday, 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental ....Read more...

Apprentice Administrator

The role will include: Administration/Customer Service Inputting data with a high level of accuracy To deal courteously and efficiently with all visitors and provide refreshments Answering the telephone in a professional manner  Assisting all members of the team as/when required Ensure that trust policies are observed and that good practice is encouraged, particularly in the areas of health & safety, equal opportunities and confidentiality Premises & Compliance Coordinate and maintain compliance records relating to health and safety, estates and statutory requirements Monitor renewal dates and support the effective management of premises-related documentation Liaise with contractors, suppliers and schools to ensure compliance activities are completed within agreed timescales Produce reports & maintain databases to support strategic compliance monitoring  Identify areas for improvement and recommend more efficient and administrative processes Support with the input and processing of orders on the financial database, maintaining accurate records Support projects relating to estates, facilities and compliance across the Trust HR & Payroll Provide administrative support throughout the employee lifecycle, including recruitment, onboarding and personnel changes Maintain HR systems and employee records, ensuring accuracy and confidentiality Prepare payroll information/support monthly payroll processes including the inputting of timesheets Produce correspondence, reports and documentation relating to staffing matters Liaise with schools, managers and external providers to resolve routine queries Marketing and Personal Assistant Duties Coordinate communication activities across the trust, ensuring information is presented professionally and accurately Support the development of newsletters, website content and social media communications in line with trust guidelines Manage diaries, meetings and events for senior leaders and maintain action trackers Draft correspondence, presentations and reports using a range of digital systems Build positive relationships with internal and external stakeholders and represent the trust professionally Support projects and initiatives that contribute to the trust's strategic priorities Use digital platforms and communication tools effectively to promote engagement and collaboration Data Protection Support the implementation and monitoring of GDPR and information governance procedures Maintain accurate records relating to data requests, retention schedules and compliance activities Produce reports and documentation to support data protection monitoring Liaise with stakeholders across the trust regarding information requests and record management Identify issues and escalate concerns in accordance with established procedures Governance Organise trustee, committee and local governance meetings, including preparation and distribution of agendas and papers Produce accurate minutes and maintain action logs and governance records Ensure governance documentation is stored securely and complies with statutory requirements Communicate effectively with trustees, governors and senior leaders, acting as a professional point of contact Support the preparation of reports and information required for statutory returns and meetings Contribute to continuous improvements in governance administration processes Training:The role will involve working as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity, showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. The apprenticeship standard requires management of a project and evidence a process that they have improved, as well as mentoring and coaching responsibilities. The Business Administrator Level 3 Apprenticeship Standard is assessed at the end of the programme externally by the awarding body, NCFE; to assess and test the candidate’s knowledge, skills and behaviours. The end point assessment will include: A range of assessment tools, such as: Observation Presentation on the project undertaken Test of knowledge using scenarios with questions Competency-based interview Assessment on portfolio of evidence Delivery of the programme is via planned face-to-face classes and workshop sessions at the Waterfront Centre in Huddersfield, HD1 3LD. Your employer will provided you with paid time off to study, as part of the apprenticeship programme.Training Outcome:There may be a possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Welcome to SHARE Multi-Academy Trust We are a small, friendly partnership, currently consisting of five secondary and four primary schools in West Yorkshire. Our core belief is about valuing people and helping them to be as successful as they can be. This is both challenging and rewarding and we hope you find it inspiring. In the years since the Trust was formed in 2011, schools everywhere have seen a considerable amount of change. We have met these challenges with a shared approach, working as a team, enjoying the support of shared moderation, making us stronger and more structured. Through supporting and challenging each other, the Trust has enriched each member school beyond our expectations. We encourage the sharing of our expertise, whether it’s about recruiting and retaining good staff or improving the quality of learning; we all contribute and share our experience and best practice, helping to make our schools better places for our staff and pupils. High performing schools enjoy the opportunity to contribute and share good practice, meeting with like-minded headteachers as partners and helping to improve the standard of education for young people. Our own model for school improvement is an effective resource that we regularly tap into: good behaviour, good routines in lessons, tackling teacher expectations, stretching pupils and marking with constructive feedback are the key foundations we build on for long-term success. Schools that need more support soon begin to thrive.Working Hours :Start and finish times: 8:00am to 4:00pm Monday to Thursday 8:00am to 3:30pm Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Excellent attendance,Microsoft Office, Word & Excel ....Read more...