To work as part of the Leisure Operations team, this role will support the Duty Management team in the smooth and efficient running of Hertfordshire Sports Village. The role involves helping to maintain high standards across the facility, ensuring a safe, clean, and welcoming environment for customers, whilst adhering to health and safety requirements and operational standards
To demonstrate a Service Excellence mindset by providing a consistent, efficient, high quality and customer-oriented service to all customers of the Sports Village through implementation of agreed operating procedures and standards, ensuring that the customer is at the heart of every decision
Lifeguarding is a key aspect of this role and an integral part of the apprenticeship. The successful candidate will be supported to achieve and maintain the National Pool Lifeguard Qualification (NPLQ), allowing them to become a fully qualified and active lifeguard. Training is planned for the October half-term break (26-31 October 2026, 08:00-17:00) and forms an essential part of the programme
Training:In years 1 and 2 the postholder will study the Leisure Team Member Level 2 apprenticeship, as well as completing relevant courses associated with the job role including lifeguard and fitness instructor L2. This will be followed in years 3 and 4 by the Leisure Duty Manager Level 3 apprenticeship as well as an option to complete a fitness instructor L3. On successful completion of both apprenticeships the postholder will be appointed to Trainee Duty Manager and continue to support the duty management team.
IQL Level 2 Award in Pool Lifeguarding (26-31 October 2026, 08:00-17:00 - attendance mandatory)
A Swim England Level 2 in Teaching Swimming or a STA level 2 Certificate in Teaching Swimming
Level 2 Certificate in Fitness or Gym Instruction awarded by; Focus Awards, Active IQ, Innovate Awarding, NCFE, VCTC or YMCA Awards
Level 3 certificate in First Aid (to be taken either as a stand-alone qualification or as a separate part of the IQL Level 2 Award in Pool Lifeguarding)
As part of the Level 3 apprenticeship, you will obtain a First aid at work certificate and Pool Plant Operator qualification
Training Outcome:On successful completion of the apprenticeships there will be an opportunity to continue onto a Degree Apprenticeship relevant to the business and its requirements.Employer Description:The University of Hertfordshire transforms lives by finding and powering potential, giving students the chance to succeed whatever their background. Based 25 minutes north of London in Hatfield, its two campuses have had continuous investment in social spaces, sports facilities, accommodation and a new science building. Courses are shaped by industry, leading to highly employable graduates.Working Hours :Working as part of a seven-day operation including bank holidays, the successful candidate must be available to work the following shifts: 6am - 2pm and 2pm - 11pm but not limited to, as part of a shift rota. Exact shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,Patience,Physical fitness....Read more...
Set up, check and prepare sports, fitness and activity areas ready for use
Carry out routine cleaning tasks and ensure facilities remain clean, safe and well maintained
Complete equipment and facility safety checks and report any faults or concerns
Support the day-to-day operation of the sports centre, following health and safety procedures
Welcome visitors, answer enquiries and provide excellent customer service
Supervise users throughout the facility and promote a safe, inclusive environment
Lifeguard pool sessions, respond to emergencies and provide First Aid when required
Complete operational records, including pool tests, equipment checks, cleaning logs and incident reports
Assist with facility bookings, events and external hire activities
Support student lifeguards, staff and volunteers during activities and events
Help with maintenance and improvement projects around the facility
Attend training and work towards Level 2 Leisure Team Member, NPLQ, Swimming Teacher and Gym Instructor qualifications
Follow safeguarding, health and safety, and school policies at all times
Training:The apprentice will complete a Level 2 Leisure Team Member Apprenticeship over approximately 18 months, although this may be completed sooner depending on existing qualifications. Training will include the National Pool Lifeguard Qualification (NPLQ), Level 2 Swimming Teacher qualification and Level 2 Gym Instructor qualification.
Training will be delivered through a combination of on-the-job learning at Dauntsey's Awdry Sports Centre, onsite classroom sessions and online learning. The apprentice will work alongside experienced staff while developing practical skills and knowledge. Training will take place throughout the apprenticeship programme rather than on a block release basis.Training Outcome:Recreation Assistant/Duty Manager.Employer Description:Dauntseys School
https://www.dauntseys.org/Working Hours :Shifts will be scheduled between 6:30am and 10:00pm. Working days may be any day from Monday to Sunday. Weekend working is included as part of the rota.Skills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Non judgemental,Physical fitness....Read more...
We need an Apprentice Recreation Assistant who will…
Want to learn to be an effective communicator with other team members
Be part of a motivated team fully embracing our company values
Want to learn to deliver high customer service standards
Want to ensure high levels of cleanliness and housekeeping are maintained within the centre
Ensure equipment setups are completed safely and on time
National Pool Lifeguard qualification will be gained during the course so you’ll need to be able to swim to a competent level. You’ll also achieve a swimming teacher and fitness qualification. This position will involve day, evening and weekend work, including public holidays and requires an enhanced DBS check which we will complete before you start.
What can we do for you?
Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in an exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.
If invited to interview, you’ll need to complete a swim test and demonstrate the following:
Jump or dive into deep water
Swim 50 metres in no more than 60 seconds
Swim 100 metres continuously on front and back in deep water, then tread water for 30 seconds
Duties:
You will work as part of a team to ensure the safe and efficient operation of the leisure centre
Supervise poolside activities and always ensure customer safety
Assist in the setup and delivery of fitness classes and group activity sessions
Provide excellent customer service to all members and visitors
Maintain cleanliness and operational standards across all facilities and support the reception and administration teams when required
Training:The apprentice will receive full on the job training from the employer, aswell as 20% off the job training. They will also receive a full wrap around service from SCL.Training Outcome:The apprentice will be able to progress to the next level, once they have completed their apprenticeship.Employer Description:Everyone active has a huge choice of activity and wellness options available to suit everyone – from gyms, swimming pools and group exercise classes and so much more, Everyone Active is the ideal place for you and your family to start your wellbeing journeys.Working Hours :To be confirmed at the interview stage.Skills: Communication skills,Swimming Skills ,Physical fitness....Read more...
GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone.
Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle. What you’ll do:
Customer Experience:
Understand the services and products on offer to assist with customer questions and queries
Support different types of customers with different needs
Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints
Support the centre to deliver swimming lessons where required (qualification dependent)
Share knowledge with customers on the role exercise plays in health and wellbeing
Conduct customers' gym inductions and health screening where required (qualification dependent)
Plan and deliver exercise sessions to meet customers' health and fitness goals
People Experience:
Support GLL's visions and values
Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager
Ensure all training and qualification deadlines are met in agreement with your tutor and manager
Achieve and maintain all necessary qualifications, including ongoing CPD training
Keep up-to-date with trends and developments in the leisure industry
As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:
National Pool Lifeguard Qualification (NPLQ)
STA Certificate in Teaching Swimming
Level 2 Gym Instructor
Training:The apprentice will receive full on the job training as well as 20% off the job training from the employer. They will also receive a full wrap around service from SCL.Training Outcome:The apprentice can progress on to the next level once they have completed their apprenticeship.Employer Description:GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.Working Hours :To be confirmed at the interview stage.Skills: Swimming skills,Organisation skills,Customer service skills....Read more...
