Customer Experience & Marketing AssistantSalary: £28,000 Location: Acton, West London (W3) – full-time, office-based Hours: 9am–5pm, Monday to Friday Right to Work: You must be eligible to work in the UKCompany OverviewEsska Shoes is an independent footwear brand known for stylish, comfortable shoes and exceptional customer care. We sell direct to customers online and through our London shop, and we pride ourselves on being friendly, responsive, and detail focused.We are now looking for a Customer Experience & Marketing Assistant to join our team. This is a varied role combining customer service with hands-on marketing and website support — ideal for a recent graduate or someone early in their career with strong Photoshop skills and a positive, can-do attitude.Role OverviewThis role blends inbound customer communication with creative and digital marketing support.You will be the first point of contact for Esska customers, managing enquiries via email, Gorgias, telephone, and Instagram, while also supporting the marketing and e-commerce team with image editing, website updates, and content creation.You will also assist customers in our Esska shop, giving you a well-rounded view of the brand and our customers.Key ResponsibilitiesCustomer Experience
Act as the first point of contact for customer enquiries via email, Gorgias (our ticketing software), telephone, and Instagram DMs.Deliver warm, empathetic, and solution-focused customer service across all channels.Manage and track customer conversations using Gorgias.Use Shopify and SWAP to review orders/returns and resolve customer queries.Support customers in the Esska shop when required, offering product advice and processing transactions.Maintain a professional and positive attitude, ensuring every customer feels valued.Stay up to date with Esska products, promotions, and policies.
Marketing & Website Support
Crop, colour-correct, and prepare product imagery in Photoshop to required specifications.Maintain and organise the image library.Upload images to the Esska website.Write and update product descriptions for the website, using tools such as Shopify AI where appropriate.Assist with social media content and posting in line with the social media plan.
This list is not exhaustive, and the role will evolve as the business grows.Skills & Experience
Experience in a customer service role (retail, e-commerce, or fashion preferred).Familiarity with Gorgias or a similar customer support platform is highly desirable.Confident using Photoshop for image cropping and basic colour correction.Strong written and verbal communication skills.Good organisational skills and the ability to multitask.Comfortable working with SaaS platforms such as Shopify, Instagram, Google Sheets / Excel.
Personal Attributes
Positive, friendly, and approachable.Detail-oriented with a strong sense of accuracy.Proactive and willing to learn new skills.Comfortable working both independently and as part of a team.Genuine interest in fashion, e-commerce, and customer experience.
What We Offer
Competitive salary.A supportive, collaborative team environment.Hands-on experience across customer experience, marketing, and e-commerce.Opportunity to grow and develop your skills within a growing brand.
If you are enthusiastic, organised, and excited about working across customer service and marketing in a growing fashion business, we’d love to hear from you.Please submit your CV and a short cover letter explaining why you’d be a good fit for Esska Shoes.You must be eligible to work in the UK. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Finkley Hudsons Field Nursery - Salisbury are looking for a Nursery Assistant Apprentice, you will be studying toward your Early Years Educator Level 3.
You’ll work closely with experienced early years professionals at our Finkley Hudsons Field Nursery, gaining hands-on skills in childcare, child development, and safeguarding. We offer care for Babies from 3 months up to 5 years. Help create a fun, nurturing environment where children thrive. Be part of our “happy children, happy parents, happy staff” ethos while delivering high-quality care and exciting learning experiences tailored to each child’s needs, all while following our policies to keep children safe and supported.
Day-Day Responsibilities:
To ensure the completion of your apprenticeship seeking help from your mentor where needed
To constantly develop and maintain an educational play framework in line with the EYFS. Supporting children to be safe while having fun.
Observe and support children’s learning
Take responsibility for any “key children” as allocated and within pre-agreed timescales.
Develop and maintain highly professional working relationships with team members, advisory teachers and other agencies that may visit the setting
To use initiative to develop and advance both the children and the setting
To follow nursery procedures and policies
To be flexible within the working practices of the setting. Including undertaking certain domestic duties i.e., preparation of snack meals, cleaning etc
To be involved in out of working activities i.e., training, staff meetings, fundraising, social events.
Look where your skill set can be utilised and constantly look for advancement of the nursery following completion of your apprenticeship
Ensure confidentiality is fully maintained at all times.
Here are benefits we offer:
· Career Development Plan opportunities
· Varied Daily activities, outings to farms & local attractions.
· Up to 34 days holiday per year
· Lifestyle Benefits for you to choose (Perkbox, Xmas Bonus, Extra Holiday)
· Attendance Bonus for you to choose (£600 per annum or 4 extra days holiday)
· 50% off childcare at Finkley Nurseries for your children
· Staff Referral Scheme up to £750
· Extra Holiday on your Birthday
· IPad / Tablet for work
· £100 to spend on resources when you join.
· Extra Holiday after 1 year of service and £300 bonus after 5 years.
· 20% off food at Finkley Café and Free Entry for you, 1 extra adult and up to 3 children to Finkley Down Farm
· Free Uniform and DBS
· Free Flu Jabs (if requested)
· And lots more …
Training:At Shaping Lives, we are dedicated to one mission: helping nurseries like yours nurture future generations through high-quality early childhood education. As a trusted training provider, we specialise in developing skilled, passionate educators who make a meaningful difference in the lives of children aged 0-5. Whether you're looking to enhance your current team's skills or recruit new talent, we’re with you every step of the way. Upon completion of this 15 Month Apprenticeship, you will have obtained your Early years practitioner (level 3) Apprenticeship.Training Outcome:There is a possibility of being offered a full time role after successful completion of the apprenticeship.Employer Description:Established in 2023, Finkley Hudson’s Field Nursery & Preschool is a unique childcare facility near Salisbury. We are passionate about providing a safe, secure and stimulating environment for children aged 3 months to 5 years to learn and develop. We are huge believers in learning through hands-on experience and play.
As part of the Finkley Nurseries family, we are all about children learning through exciting and practical outside activities. Alongside visits to other points of interest such as local monuments, parks and the library, you will probably see us out and about most days in the fresh air enjoying Hudson’s field which is right on our doorstep! However, the fun doesn’t stop there …
Our nursery also has it’s own large outdoor space, which the children love to explore. The garden features its very own mud kitchen, sensory pathway, messy play area, bug hotel and parking garage for our budding young motorists. Indoors we even have our own mini soft play and sensory room, alongside a wide range of activities for the children to enjoy.Working Hours :38 Hours Per Week (8-6PM - 4 Days Per Week between Monday-Friday)Skills: Initative,Patience,Problem Solving Skills,....Read more...
