An excellent opportunity has arisen for a Property Manager with experience in lettings and property management to join a well-established estate agency. This full-time role offers excellent benefits and a competitive salary.
As a Property Manager, you will manage relationships with landlords, tenants, and contractors, ensuring compliance, delivering excellent customer service, and contributing to the success of the business.
You will be responsible for:
? Ensuring rental properties meet required standards and compliance regulations, including HHSRS and Lettings Legislation.
? Handling tenant queries, including early contract terminations, and providing clear, accurate advice.
? Overseeing rent arrears and ensuring timely rent collection.
? Assisting with the preparation and serving of Section Notices.
? Maintaining up-to-date property records and inputting data into Microsoft Excel.
What we are looking for:
? Previously worked as a Property Manager, Lettings Manager or in a similar role.
? Experience working within a lettings settings (ideally 2 years).
? Background in a property management.
? Familiarity with Residential Lettings.
? GCSEs, including Maths and English, at grade C or above.
? Skilled in IT, particularly Microsoft Word and Excel.
? Valid UK driving licence.
Shifts:
? Monday - Friday: 8:30am - 5:00pm
? 1 in 3 Saturdays: 9:00am - 2:00pm
What's on offer:
? Competitive salary
? Bonus scheme
? Company events
? Employee discount
? Store discount
Apply now for this exceptional Property Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is import....Read more...
An excellent opportunity has arisen for a Property Manager with experience in lettings and property management to join a well-established estate agency. This full-time role offers excellent benefits and a competitive salary.
As a Property Manager, you will manage relationships with landlords, tenants, and contractors, ensuring compliance, delivering excellent customer service, and contributing to the success of the business.
You will be responsible for:
* Ensuring rental properties meet required standards and compliance regulations, including HHSRS and Lettings Legislation.
* Handling tenant queries, including early contract terminations, and providing clear, accurate advice.
* Overseeing rent arrears and ensuring timely rent collection.
* Assisting with the preparation and serving of Section Notices.
* Maintaining up-to-date property records and inputting data into Microsoft Excel.
What we are looking for:
* Previously worked as a Property Manager, Lettings Manager or in a similar role.
* Experience working within a lettings settings (ideally 2 years).
* Background in a property management.
* Familiarity with Residential Lettings.
* GCSEs, including Maths and English, at grade C or above.
* Skilled in IT, particularly Microsoft Word and Excel.
* Valid UK driving licence.
Shifts:
* Monday - Friday: 8:30am - 5:00pm
* 1 in 3 Saturdays: 9:00am - 2:00pm
What's on offer:
* Competitive salary
* Bonus scheme
* Company events
* Employee discount
* Store discount
Apply now for this exceptional Property Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for Senior Lettings Negotiator to join a well-established estate agency. This full-time role offers excellent benefits and basic salary of £19,000 - £22,000 and OTE £35,000 - £45,000 plus car allowance. They are seeking someone with the ambition to progress to the position of Assistant Lettings Manager.
As a Senior Lettings Negotiator, you will facilitate property viewings and negotiations, aiming to maximise income through various real estate services.
You will be responsible for:
? Seek out new listing opportunities.
? Facilitate negotiations between buyers, sellers, and tenants.
? Enhance branch revenue by cross-selling services such as mortgages and insurance.
? Consistently deliver superior customer service.
What we are looking for:
? Previously worked as a Lettings Negotiator, Lettings Agent, Lettings Assistant, Estate Agent, Sales Negotiator or in a similar role.
? Possess relevant experience and qualifications.
? Ability to work flexible hours, including weekends.
? Full UK driving licence and access to a personal vehicle.
What's on offer:
? Competitive Salary.
? Car allowance
? Opportunity for top achiever recognition.
? Defined career advancement opportunities.
? Company pension and various discounts.
Apply now to join a dynamic team and further your career in an empowering and rewarding environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Busines....Read more...
An exciting opportunity has arisen for Senior Lettings Negotiator to join a well-established estate agency. This full-time role offers excellent benefits and basic salary of £19,000 - £22,000 and OTE £35,000 - £45,000 plus car allowance. They are seeking someone with the ambition to progress to the position of Assistant Lettings Manager.
As a Senior Lettings Negotiator, you will facilitate property viewings and negotiations, aiming to maximise income through various real estate services.
You will be responsible for:
* Seek out new listing opportunities.
* Facilitate negotiations between buyers, sellers, and tenants.
* Enhance branch revenue by cross-selling services such as mortgages and insurance.
* Consistently deliver superior customer service.
What we are looking for:
* Previously worked as a Lettings Negotiator, Lettings Agent, Lettings Assistant, Estate Agent, Sales Negotiator or in a similar role.
* Possess relevant experience and qualifications.
* Ability to work flexible hours, including weekends.
* Full UK driving licence and access to a personal vehicle.
What's on offer:
* Competitive Salary.
* Car allowance
* Opportunity for top achiever recognition.
* Defined career advancement opportunities.
* Company pension and various discounts.
Apply now to join a dynamic team and further your career in an empowering and rewarding environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity for a Estate Surveyor with experience in handling new lettings, rent reviews and agreement renewals to join a well-established firm of Estate & Letting Agents and Chartered Surveyors.
This full-time (part time will also be considered) role offers salary range of £32,000 - £40,000 and excellent benefits.
As a Senior Surveyor, you will represent clients to achieve favourable settlements in diverse property transactions while effectively managing new lettings, rent reviews, and lease renewals.
What we are looking for:
* Previously worked as a Estate Surveyor, Property Surveyor, Valuation Surveyor, Commerical Surveyor, Chartered Surveyor, Property Manager, Lease advisor, lease Consultant or in a similar role.
* Ideally, MRICS qualified or possess legal experience within the property sector.
* Background in handling new lettings, rent reviews and agreement renewals.
* Solid understanding of Landlord & Tenant legislation.
* Telecoms experience is preferred.
* Right to work in the UK.
* Full UK driving licence and access to a vehicle.
Whats on offer:
* Competitive salary
* 20 days plus bank holidays
* Discretionary bonus scheme
* Mileage allowance
* Opportunities for professional growth.
Apply now for this exceptional Senior Surveyor opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity for a Estate Surveyor with experience in handling new lettings, rent reviews and agreement renewals to join a well-established firm of Estate & Letting Agents and Chartered Surveyors.
This full-time (part time will also be considered) role offers salary range of £32,000 - £40,000 and excellent benefits.
As a Senior Surveyor, you will represent clients to achieve favourable settlements in diverse property transactions while effectively managing new lettings, rent reviews, and lease renewals.
What we are looking for:
? Previously worked as a Estate Surveyor, Property Surveyor, Valuation Surveyor, Commerical Surveyor, Chartered Surveyor, Property Manager, Lease advisor, lease Consultant or in a similar role.
? Ideally, MRICS qualified or possess legal experience within the property sector.
? Background in handling new lettings, rent reviews and agreement renewals.
? Solid understanding of Landlord & Tenant legislation.
? Telecoms experience is preferred.
? Right to work in the UK.
? Full UK driving licence and access to a vehicle.
Whats on offer:
? Competitive salary
? 20 days plus bank holidays
? Discretionary bonus scheme
? Mileage allowance
? Opportunities for professional growth.
Apply now for this exceptional Senior Surveyor opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as....Read more...
Logging complaints and maintenance issues
Communicating with tenants and providing regular updates
Visiting properties for inspections or maintenance orders and liaising with contractors
Organising inventories and property cleaning
**A full job spec will be sent over as part of our screening process**Training:You will be working towards your Housing & Property Management Level 3 Qualification and attend 1-2-1 meetings via teams every month to discuss your progress with your tutor and learn about the modules including decision making & collaborative working, housing legislation, tenancy types, and more! You will have a minimum of 6 hours per week to complete apprenticeship work which includes assignments, research, and training within your role. All apprenticeship work is completed in the workplace during your working hours.Training Outcome:
Housing Administrator
Lettings Negotiator
Property Manager
Employer Description:Citidwell work in Sales, Lettings and Property Management. They have a supportive and friendly team that will help you throughout your apprenticeship journey .Working Hours :Monday to Friday between 9am - 6pm.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills....Read more...
Daily tasks include:
Preparing packs and undertaking handovers for commercial tenants
Snagging of communal areas
Handling maintenance issues
Liaising with contractors
Regular visits to tenants with the property manager to build relationships
**full job spec will be provided as part of screening**
Training Outcome:
Property manager, leasing consultant, or facilities manager.
Employer Description:Citidwell work in Sales, Lettings and Property Management. They have a supportive and friendly team that will help you throughout your apprenticeship journey.Working Hours :Hours: Monday to Friday, 9.00am - 6.00pm.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills....Read more...
An exciting opportunity has arisen for a Property Manager with 5 years of real estate experience to join a well-established real estate management company. This part-time role offers a salary range of £15 - £22 per hour for 3 -15 hours per week.
As a Property Manager, you will be managing all aspects of property operations, including leasing, maintenance coordination, and tenant relations.
You will be responsible for:
? Conducting property inspections to uphold safety and maintenance standards.
? Advertising and marketing available properties to attract prospective tenants.
? Screening and selecting tenants, including background checks and income verifications.
? Overseeing rent collection and resolving any issues related to delinquencies.
? Coordinating maintenance and repairs with contractors.
? Handling tenant queries and concerns efficiently.
What we are looking for:
? Previously worked as a Property Manager, Lettings Manager, Portfolio Manger, Block Manager, Estates Manager or in a similar role.
? At least 5 years of experience in real estate.
? Skilled in using property management software and Microsoft Office Suite.
? Exceptional administrative and organisational skills.
? Strong communication and interpersonal abilities.
? A proactive and detail-oriented approach to property management.
? Ability to manage multiple responsibilities effectively while delivering excellent service.
Apply now for this exceptional Property Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in pla....Read more...
Daily tasks include:
· Maximising profitability and reducing costs
· Conducting market research
· Advertising commercial and residential properties and managing social media presence
· Maintaining database and property records
· Property inspections and valuations
· Rent reviews
· Liaising with solicitors
· Full job spec will be provided as part of screeningTraining:You will be working towards your Housing & Property Management Level 3 Qualification and attend 1-2-1 meetings via teams every month to discuss your progress with your tutor and learn about the modules including decision making & collaborative working, housing legislation, tenancy types, and more! You will have a minimum of 6 hours per week to complete apprenticeship work which includes assignments, research, and training within your role. All apprenticeship work is completed in the workplace during your working hours.Training Outcome:Property manager, leasing consultant, or facilities manager.Employer Description:Citidwell work in Sales, Lettings and Property Management. They have a supportive and friendly team that will help you throughout your apprenticeship journey.Working Hours :Monday to Friday 9am – 6pmSkills: Communication skills,IT skills,Problem solving skills,Analytical skills....Read more...
An exciting opportunity has arisen for a Property Manager with 5 years of real estate experience to join a well-established real estate management company. This part-time role offers a salary range of £15 - £22 per hour for 3 -15 hours per week.
As a Property Manager, you will be managing all aspects of property operations, including leasing, maintenance coordination, and tenant relations.
You will be responsible for:
* Conducting property inspections to uphold safety and maintenance standards.
* Advertising and marketing available properties to attract prospective tenants.
* Screening and selecting tenants, including background checks and income verifications.
* Overseeing rent collection and resolving any issues related to delinquencies.
* Coordinating maintenance and repairs with contractors.
* Handling tenant queries and concerns efficiently.
What we are looking for:
* Previously worked as a Property Manager, Lettings Manager, Portfolio Manger, Block Manager, Estates Manager or in a similar role.
* At least 5 years of experience in real estate.
* Skilled in using property management software and Microsoft Office Suite.
* Exceptional administrative and organisational skills.
* Strong communication and interpersonal abilities.
* A proactive and detail-oriented approach to property management.
* Ability to manage multiple responsibilities effectively while delivering excellent service.
Apply now for this exceptional Property Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Position: Residential Property/ Block Manager
Location: Carlow
Salary: DOE plus commission, bonus, travel & mobile phone
Our clients have an opening for a dynamic and progressive licenced agent to join their team. The role can be tailored to the prospects previous experience and future goals.
Their company offer a range of services including residential lettings and management, Block management, sales, and valuations.
Requirements:
The Candidate must have the following:
Current PSRA license– Category C & D
Own car and full driving license.
Experience of using a CRM preferable but not essential
Excellent communications skills.
Be self-motivated, goal driven individual able to prioritise, work under pressure and meet deadlines
Ability to work in a clear and logical fashion, with good organisational skills and attention to detail.
Excellent computer skills including MS Office.
If the position above is of interest to you and you would like to know more, please call Arlene today on 0860651940 in complete confidence.
AC....Read more...
•Leveraging a range of recruitment channels, including job boards, social media platforms and employee referrals, to identify and attract qualified candidates who not only possess the necessary skills but also align with our company's core values and culture
•Conducting initial phone calls to evaluate candidates’ skills, experience, and potential fit for specific roles
•Fostering strong relationships with hiring managers and other stakeholders to understand their talent needs
•Coordinating interviews with internal teams and external suppliers, liaising closely with all parties to ensure a positive candidate experience and efficient time-to-hireTraining:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:
Talent Acquisition Consultant
Senior Talent Acquisition Consultant
Talent Acquisition Manager
Employer Description:Founded in 2013, Johns&Co has established itself as a powerhouse in the London property market, not only excelling in sales & lettings, but also ranked as London’s #1 Property Management Company on Trustpilot. With eight offices strategically located in London and two in Asia, we cater to landlords, tenants, vendors, and buyers, as well as some of the UK’s leading property developers and investors.
At Johns&Co, we're not just about where we've been, but where we're headed. With a relentless focus on growth, the possibilities for advancement are endless and now is the time to join us on our journey.Working Hours :Monday to Thursday - 09:00am - 18:00pm.
Monday to Friday - 09:00am - 17:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Creative....Read more...
Checking accounts inbox and dealing with emails daily
Posting supplier invoices onto the system
Answering supplier queries via email and telephone
Contacting suppliers when needed to solve outstanding matters
Posting cheques to the system and preparing them for banking
Answering accounts department calls and putting them through to the right person when required
Assisting accounts team when needed
Assisting in various accounts jobs when needed to help in achieving overall deadlines and goals
Liaising with colleagues when required
Providing general support to the team and Accounts Manager
Training:Training Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION
On programme Training:
Level 2 Accounts/ Finance Assistant a Apprenticeship Standard
Level 2 AAT Foundation Certificate in Accounting
Level 1 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA)
Structured interview (supported by a portfolio of evidence summary)
In-tray test
Training Outcome:Further progression may well be available in other areas within our sector or a Level 3 Assistant Accountant, upon successful completion of your apprenticeship.Employer Description:Sales, Lettings and Block & Estate ManagementWorking Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Scheme Manager Middlesbrough 4 month contract 21 hours per week £15.99 to £16.95 LTD / £13.63 to £14.45 PAYE (inc hol)
One of the most prominent housing associations in the North East is recruiting for a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in Middlesborough.THE ROLE The Scheme Manager will provide on-site housing management services for sheltered accommodation in Middlesbrough, with a focus on tenant relations, property maintenance, and effective rent management.
Facilitate property lettings and tenant communication for smooth onboarding
Conduct regular health and safety checks to ensure property conditions are well-maintained
Submit Housing Benefit claims within required timelines, coordinating with external agencies when necessary
Monitor tenant rent accounts, ensuring deadlines are met and addressing any arrears
Act promptly on complaints regarding anti-social behaviour, escalating where needed
Issue tenancy notices in consultation with the Team Manager for tenancy agreement breaches
Report communal area repairs and maintain strong partnerships with external support agencies
THE CANDIDATE The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered housing setting.
Strong understanding of tenant and housing management, particularly for older adults
Skilled in handling rent accounts, including rent arrears and liaising with benefit agencies
Confident in conducting health and safety checks within residential environments
Effective communicator, able to handle complaints and uphold tenancy agreements
Experience working collaboratively with external agencies to support tenants’ needs
THE CONTRACT
21 hours per week (flexible days and times)
4 month contract
The pay range for the role is £15.99 to £16.95 per hour LTD company rate. The PAYE equivalent is £13.63 to £14.45 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772208966 to discuss the role in more detail!01772208966 to discuss the role i01772208966 to discuss the role01772208966If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
To contribute to the effective operation of the school by:
Facilitating the smooth running of the schools ITsystems
Providing first line support and advice to staff andstudents
Providing support and maintenance for networkhardware and soft ware, including classroomsupport
Provide technical and AV support for events
Support in house training as and when required
Support delivery of small projects
IT Support
Support IT Network Manager with help desk including:
Act as a point of contact for first line help desk requests, responding appropriately to resolve requests, in a timely manner
Provide first line IT support services to staff and students on school related issues
Log all requests for IT Support time and maintain appropriate notes regarding any work carried out
Deal with priorities of tasking as agreed daily with IT Network Manager
Escalate support requests as necessary to ensure prompt resolutions
Keep staff / students informed as to progress of assigned tasks
Create new user accounts and delete accounts that are no longer required on all systems in use in the school
Perform regular room and equipment checks to provide maximum availability, keeping a log of faults found and informing the IT Network Manager of any issues that may affect the ITprovision to the school
Assist with the repair process for chromebooks and laptops, logging and arranging repairs as necessary
Support IT Network Manager with maintaining and cleaning computers, projectors , AV equipment, printers / copiers including
Maintain student and staff printer credits - liasing with financedepartment in relation to student payments
Basic servicing of printers and reporting to a third party if additional maintenance or parts are required
Management of printing supplies
Media Support
Support IT Manager with Audio Visual Systemsincluding;
Provide first line support to staff/students using audio / visual equipment
Maintain and set up audio visual equipment for concerts and extra curricular events i.e parent information evenings,open evenings etc
Provide training on the Hall equipment and provide documentation as necessary
Liaise with lettings regarding outside hirings Audio / Visual requirements
Maintenance of classroom Interactive Screens and projectors
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:Potential for permanent role after completion of apprenticeship for the right candidate.Employer Description:Beaumont is a truly outstanding school which achieves the very highest levels of academic success across a broad and balanced curriculum,
supported by excellent pastoral care. We are an 11-18, mixed, community school with Academy status, located on the east side of St Albans,
with specialisms in Languages, Mathematics and Computing. The school provides an outstanding education where all students are encouraged to
succeed and are given a wide range of learning and enrichment opportunities in which to ‘enjoy and excel’.Working Hours :(8am-4pm Monday - Thursday and 8.00am -3.30pm on Friday)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Passion for ICT,Positive attitude,Motivated,Hard-working....Read more...
Purpose
Provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives. To provide high quality advice, lettings and tenancy sustainment service that maximises the number of homeless households who are able to move successfully into good quality, affordable private rented accommodation for clients from various services such as HOC, CYP and NRTPF. To promote the use of the private rented sector as a viable alternative to social rented housing, in order to encourage independence, prevent homelessness, provide settled housing solutions and reduce the use of temporary accommodation.
Responsibilities
Work effectively within the private sector to increase the supply of good quality accommodation for households in housing need to meet individual and team targets.
Assess prospective customer’s suitability for private rented accommodation by reviewing their housing history, making enquiries into their financial situation, and establishing whether or not they are able to meet the rent and comply with the tenancy conditions.
Undertake accompanied viewings with prospective customers and provide them with expert advice and guidance on all aspects of letting (including housing benefit and the conditions of tenancy) in order to help them make informed decisions.
Ensure all private rented sector accommodation procured is of the size, type and location required by prospective customer, complies with all health and safety & planning regulations and is in compliance with the location priority policy.
To act as the first point of contact for landlords and tenants who are experiencing difficulties in sustaining tenancies, including acting as a negotiator and or mediator between disputing parties to resolve contractual issues to ensure compliance with the legal framework to sustain tenancies.
Ensure customers are settled into their private rented sector accommodation and fully made aware local services such as doctor’s surgeries, schools, police station, CAB office, dentist surgeries etc.
To understand, and keep up to date with local and national policies affected by legislation with regard to welfare reforms and housing.
Ensure all properties are maintained to a high standard investigate persistent disrepair complaints and/or to take property inventories for those properties accessing the incentive and or bond scheme.
Be responsible for ensuring all landlords and tenants comply with their respective contractual agreements.
Work effectively and efficiently with colleagues within the service, across other departments and external agencies to deliver and excellent customer focused service meeting individual, team, service and corporate targets & KPIs.
Ensure that all payments, including deposits and cash incentives are properly recorded, monitored and, where appropriate, recovered from the landlord, accommodation supplier or tenant in accordance with the contractual agreements and the financial regulations.
Deliver a stream lined high quality customer focused service ensuring telephone calls, emails, letters and complaints are fully responded to promptly and to the highest possible standard in compliance with corporate guidelines or as instructed by the service manager.
Knowledge
Excellent current knowledge of private rented sector housing market and contracts, particularly the issues affecting private rented sector customers and landlords.
A good knowledge and understanding of the government’s welfare reform and its implications on the private rented sector.
Knowledge of private sector housing law, health and safety rating system and other health and safety regulations (gas , electrics and energy efficiency) and legislation relating to the letting of private sector tenancies.
Knowledge of the services provided for households who are in housing need.
General knowledge of good property standards and common building problems.
An awareness of the financial implications of decisions and an understanding of the importance of prioritising value for money.
Skills
Ability to work as part of a team and take initiative with own cases.
Ability to promote and develop effective joint working practices across services.
Ability to work with private sector partners and respond to the needs of that market as well as understanding how that fits with the requirement to meet housing need.
Commitment to the promotion of a homeless prevention approach.
Flexible, problem-solving approach to service delivery with a positive attitude to change and ability to identify opportunities and develop innovative housing solutions.
Ability to maintain databases and work effectively with IT systems.
Ability to meet performance targets and deliver positive outcomes.
Required
Must have Basic DBS.
Experience of effectively working with landlords, letting agents and other accommodation suppliers.
Experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing.
Experience of providing an excellent level of customer care and customer service in a comparable customer service environment.
Experience of working effectively with private sector landlords and/or within a homelessness context.
Experience of prioritising competing demands in a pressurised environment, recognize service priorities and manage a caseload within agreed targets.
Experience of successfully developing initiatives and schemes to provide housing opportunities for people in housing need.
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