Prepare text from notes
Make and receive phone calls
Support the organisation of meetings
Take minutes
Organise and report data
Photocopying and filing
Store and retrieve information
Analyse and report data
Use office equipment
Using Microsoft Office applications including Word, Spreadsheets, Databases, Internet and Email
Dealing with mail
Meet and greet visitors
Data input
Postage and mail
Training:
Level 3 Business Administrator Apprenticeship Standard
Functional Skills maths Level 2
Functional Skills English Level 2
EPA
20% Off the job training
Training Outcome:
Full time position for the right candidate
Employer Description:Gangar Company Solicitors has been established since 1986 as a high street general practice, providing a proficient legal service in many areas of Law. All matters receive our prompt attention and we strive to provide our clients with a professional and friendly service.Working Hours :Monday - Friday, 9.00am - 5.15pm (1 hour for lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience....Read more...
Answering telephone calls and taking telephone messages
General customer service
Booking appointments
Communicating with internal and external customers
Sorting, franking and posting mail
Organising and archiving of files
Taking minutes
Production of accurate records and documents, including emails, letters, files and payments while handling them in a confidential manner in compliance with our procedures
General tidying of the office
Training:
Level 3 Business Administrator qualification
Day-to-day training will be conducted by the employer and apprenticeship work will be delivered every 4-6 weeks for 1.5 to 2 hours
Training Outcome:
Possible progression onto further employment within the business and onto higher apprenticeships
Employer Description:Since our founding in 2022, we have successfully resolved up to 36 cases, positioning ourselves as one of the best solicitor firms in Chesterfield, Derbyshire. Our solicitors, including Paul William George Brook, specialize in a wide range of practice areas, such as Accident and Injury, Business Premises, Company and Commercial, Media, IT and Intellectual Property, Charities, Mergers and Acquisitions, Private Equity, Commercial Litigation, Personal Injury - Defender, Pensions (Employment), and a range of other legal specializations.Working Hours :Monday to Friday, between 9.00am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Business Administrator Apprentice is a key role within the Councils Property Information service, which sits within our Property Services Team.
This apprentice role offers the opportunity to develop valuable and varied experience within a busy Property Information team.
The core purpose of the team is to provide technical support for the maintenance of accurate, complete and up-to-date property-related information in respect of all property owned, used or maintained by the Council, to meet the operational and business requirements of the service.
This apprenticeship will have a line manager, workplace mentor, inclusive employment manager and a dedicated apprentice programme tutor.
On successful completion of the apprenticeship, the post holder will progress to the substantive post of Information Technician.
Notwithstanding the detail in this Job Role Profile, the job holder will undertake such work as may be determined by the manager from time to time, up to or at a level consistent with the principal responsibilities of the job.
Many services and customers span across the Borough, and therefore you may be required to work at any location in Cheshire West and Chester.
This role is classed as ‘agile’, which means that the post holder’s primary base will be to work from home, as well as at Council offices and across the Borough as required, but there will be an expectation that you will need to be in the office twice a week.
The duration of the apprenticeship is expected to be 18 months for this Level 3 Business Administrator Apprentice and a 3-month duration to sit the End Point Assessment.
With appropriate support and supervision, the Apprentice will…
Contribute to the maintenance of the corporate property information databases, geographic information systems and other specialist systems utilised by the service, to ensure that the information is complete, up to date and accurate.
Contribute to the operation of the service’s document management system to ensure that documents are captured and stored appropriately and in a timely manner.
Extract and interpret information from existing data sources, records/systems/databases for inclusion into corporate property information systems.
Provide a prompt and efficient response to requests for information from within the service, other departments, Councillors and members of the public and stakeholder partners on property owned or occupied by the Council to ensure that the appropriate and accurate information is given.
Prepare property interest plans utilising specialist GIS software as required for all purposes, including property transactions, planning applications and for inclusion in legal documents to enable effective property and asset management decisions to be taken.
Transfer documents/files to document storage facilities, including Deep Store, where appropriate and check and action destruction dates for documents in accordance with the Council’s policies and legal requirements.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams. Delivery is to be discussed with the training provider and the hiring manager must suit operational needs.Training Outcome:On successful completion of the apprenticeship, the post holder will progress to the substantive post of Information Technician. This Apprenticeship has a permanent contract of employment. Employer Description:Our work spans over 3,900 colleagues across hundreds of roles, professions and services, making us one of the most diverse and complex employers in the region. We are responsible for delivering a wide range of essential public services and strategic priorities that shape the places, communities and lives of our residents every single day.
From frontline delivery to professional, technical and corporate roles, our organisation brings together expertise from across disciplines to respond to the evolving needs of our borough — supporting people, strengthening communities and driving long-term change at scale.Working Hours :Days and times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Excel....Read more...
Your role will be to ensure the smooth operation of payroll and ensure that all contractors are compliant in line with the company's, clients', and legal requirements. You will ensure all systems and data is up-to-date and that you provide friendly and accessible customer service to the highest standards and that promotes company values.
Duties will include:
Contractor Timesheets & Payroll:
Submit and verify timesheets meet deadlines and accuracy standards
Chase missing or unapproved timesheets
Resolve timesheet and payroll queries
Clear payroll with Line Manager, flagging any issues
Compliance & Documentation:
Verify right to work and collect references per client requirements
Process DBS checks and ensure all compliance documents are complete and signed
Maintain accurate contractor files, regularly chasing missing information
Keep CRM and databases up to date in line with GDPR
Communication & Admin Support:
Handle general phone, email, and payroll enquiries
Log and escalate correspondence, compliments, and complaints appropriately
Provide ad-hoc support to meet team targets
Keep Line Manager informed of compliance progress
Training:Teaching and learning the skills, knowledge and behaviours within Business Administration Level 3.Training Outcome:Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent role such as a Compliance Officer or Payroll Administrator. The role offers long-term development in administration, compliance, and data management, with the potential to gain further qualifications and take on increased responsibilities.Employer Description:Tempting Recruitment first opened our doors in 2018 and since then we have gone about rapidly growing our business and market space. We have offices based in Croydon, London and Dartford, Kent, but our reach stretches throughout the whole of the United Kingdom. We are a vastly experienced and friendly team who strive to be successful at what we do.Working Hours :Monday - Thursday - 9am - 6:30pm, Friday - 10am - 5pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Flexible,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working....Read more...
The Claims Handling Team provides outsourced managed claims service handling professional indemnity schemes on behalf of leading insurers. The team provided significant value to the wider RPC law firm through the provision of referrals, and is an important aspect of the firm’s insurance business and future strategy.
As a Team collectively, you will be responsible for building and shaping the team for the future, embedding principles of lean and efficient working, and establishing the culture, values and behaviours that make for an attractive and varied legal career.
The main responsibilities will be assisting team members with administrative tasks, including:
Opening new matters and inputting data into the claims management system.
Sending acknowledgements.
Conducting conflict searches.
Assisting with diary management.
Ensuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making / receiving telephone calls, dealing with enquiries etc.
Dealing with financial matters, for example, arranging and processing payments, dealing with billing and accounts queries, recording and updating financial information, etc.
Capturing and collating required Management Information, for performance management, client reporting, Service Level Agreements, etc.
Liaising with insurers and brokers to request full policy information.
Ensuring policies, proposal forms and schedules are properly filed.
Management of centralised mailboxes.
Providing excellent customer service at all times.
Training:Business Administration Level 3 Standard.
Training Outcome:At this stage, we envisage there will be opportunities to work in the Claims Handling Team as an administrator following an initial 18-month fixed-term contract whilst the apprenticeship is undertaken.Employer Description:RPC is a dynamic, collaborative, and commercial law firm. Headquartered in London and with offices in Bristol, Hong Kong and Singapore, RPC support their clients globally, both through their own offices and by collaborating with leading law firm networks. They are big enough to handle the most complex matters, and agile enough to adapt quickly to the opportunities and challenges their clients face.Working Hours :Monday - Friday, 9.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Principal Duties:
To be responsible for providing an efficient and effective administrative and customer service support under the guidance and direction of the Technical & Support Team Manager including but not limited to:
Taking accurate telephone messages from bereaved families and a wide variety of other stakeholders. To deal with all enquiries in a sympathetic and empathetic manner
To work towards understanding the coroner’s procedures in order to deal effectively with enquiries from bereaved families and a wide variety of different stakeholders
To work towards becoming proficient in the coroner’s case management system in inputting new death referrals and uploading documentation
To work towards becoming proficient in IT systems such as WORD, EXCEL and MS Teams
Processing incoming and outgoing correspondence on a daily basis including monitoring of email inboxes and distribution of post
Assisting in closing down inquest files once concluded including ensuring that accurate paperwork has been issued and that the file is archived securely. Liaise with offsite archivist to retrieve historic files
To work towards supporting the Coroner’s Case Officers with tasks as and when required, photocopying, scanning, preparing court and jury bundles etc.
To provide Court reception duties to include greeting bereaved families, medical professional and legal representatives
To maintain the confidentiality and integrity of the office of HM Coroner for Greater Manchester North at all times
Training:Business Administrator Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Progression offered to the right candidate.Employer Description:Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.Working Hours :37 flexible working hours in accordance with the needs of the service, to include evening and weekends. Exact working days and hours TBCSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Number skills,Team working,Pioneering and Open Approach,Proud,Passionate....Read more...
Key Responsibilities:
Technical and Administrative Support
Provide administrative support to the technical and quality teams in relation to customer orders and documentation.
Assist with material certification checks, contract reviews and documentation overchecks.
Ensure that customer requirements and specifications received from Sales teams are accurately reflected in documentation.
Interface with Sales and Internal Teams
Work closely with Sales teams, quality staff and engineers to ensure customer and technical requirements are clearly understood and followed.
Act as an interface between Sales teams and internal departments to support efficient and timely order handling.
Quality and Compliance Support
Assist in identifying, recording and resolving documentation or quality‑related issues.
Support compliance with internal procedures, customer standards and relevant industry requirements.
Operational Support
Carry out general administrative duties within the technical department.
Provide support during peak workload periods or holiday cover where required and appropriate.
Training:Business Administrator Level 3 Apprenticeship Standard:
Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment
In order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency, or hold a valid visa that meets the exceptions to this rule
Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via Department for Education
Training Outcome:
View to receive a contract at the end of a successful apprenticeship should there be a position available
Employer Description:voestalpine is represented worldwide by more than 500 Group companies and locations in more than 50 countries and on all 5 continents. Its head quarters is located in Linz, Austria.
Our UK office is based within Oldbury and on site we have two legal entities voestalpine High Performance Metals UK Ltd and voestalpine Specialty Metals UK Ltd – the candidate will be working within voestalpine Specialty Metals UK Ltd within our Oil & Gas, CPI & Renewals division. Working Hours :Monday to Thursday, 08.30 – 16.30 and Friday, 08.30 – 13.30 with 30 minutes for lunch Monday to Thursday. However, you must be flexible and work overtime when necessary to meet the business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Producing accurate management information and client reports in line with department KPIs and client expectations
Supporting the preparation, organisation and review of reports for internal teams and external clients
Assisting with audits, including file reviews, call reviews and quality checks to ensure compliance standards are maintained
Supporting the maintenance of quality accreditations, including ISO 9001, ISO 27001 and Lexcel
Helping improve internal reporting systems, processes and administrative procedures
Assisting with data cleansing and ensuring records and information are accurate and up to date
Drafting and preparing responses to customer or defendant complaints under supervision
Working in line with company policies, professional standards and conduct risk requirements
Promoting Treating Customers Fairly (TCF) and Consumer Duty principles in day-to-day work
Providing a high standard of administrative support to the Recoveries Team
Communicating professionally with colleagues, clients and stakeholders
Managing workload effectively while meeting deadlines in a fast-paced office environment
Developing knowledge, skills and behaviours through completion of the Level 3 Business Administration Apprenticeship programme
Attending training sessions and completing off-the-job learning as part of the apprenticeship programme
Training:
Level 3 Business Administrator Standard
A bespoke programme of technical and vocational training
Functional skills in Maths and English*if applicable
The successful candidate will be assigned a dedicated work-based trainer who will provide support and guidance throughout the course. This apprenticeship is delivered wholly in the workplace; the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless maths or English is required as part of the apprenticeship.Training Outcome:
Possible permanent contract upon successful completion of the apprenticeship and further enhanced industry-based training
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
Transferable skills that are invaluable in the wider world of work
Employer Description:Wilkin Chapman Rollits is the largest law firm based in Lincolnshire and East Yorkshire, with offices in Grimsby, Lincoln, Louth, Hull, York, and Beverley. With a combined heritage of over 300 years, we offer expert legal advice across commercial, public, and private client sectors. Our people are at the heart of what we do, and we’re committed to developing future talent through high-quality training, professional support, and a friendly, inclusive working environment.Working Hours :Monday-Friday 9am-5pm (1 hour unpaid lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
The Africa Oxford Initiative (AfOx) is a cross-divisional platform that brings together all aspects of the University of Oxford’s collaborations with African institutions and researchers, promoting the development of equitable partnerships.
You will join AfOx as an Apprentice Business Administrator within the Operations Team, reporting to the Operations Manager. In this role, you will support a wide range of operational activities that underpin the delivery of AfOx programmes.
The Operations Team manages all operational aspects of AfOx, including its core programmes (Visiting Fellowships, Catalyst Grants, Innovation Platform, Scholarships, and Ubuntu Transitions). This is a fast-paced and varied environment, where responsibilities and priorities may change on a daily basis.
You will assist with administrative and operational tasks to ensure processes run efficiently and effectively, contributing to the successful coordination and delivery of programmes.
You will be fully trained to:
Provide administrative support to the Operations Team across day-to-day activities
Respond to basic enquiries and redirect them as appropriate
Support the financial and logistical delivery of AfOx programmes
Manage travel arrangements, subsistence, and expense processes, including preparing claims and reconciling advances
Assist with financial administration, including supporting financial reporting and record-keeping
Support procurement processes and prepare documentation for payment requests
Respond to queries relating to AfOx programmes in a professional and timely manner
Maintain accurate project files, grant documentation, and correspondence
Contribute to the coordination and delivery of events and programme activities
Carry out general office duties including photocopying and filing papers
Undertake ad hoc tasks and projects as required, appropriate to the role
Participate in and support the public engagement and widening access activities of the Department and the University. This is anticipated to be not more than 2 days per year
Undertake mandatory training as required by the University, Division and Department. The specific list of training courses may change from time-to-time, in response to both legal and internal University requirements
Job descriptions can never be comprehensive, and you may be required to undertake other similar tasks and responsibilities. Training:Duration:
15-months practical training period, plus 3-onths for End Point Assessment
Delivery model:
Work-based training with your employer
10 days Business Professionals training at college
Approximately 12 on-site assessment visits per year
Off the job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
Level 3 Business Administrator apprenticeship standard
End Point Assessment:
Knowledge test
Portfolio based interview
Project/improvement presentation
Training Outcome:Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.Employer Description:We are the largest employer in Oxfordshire with around 17,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday - Friday, office hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,MS Excel, Outlook and Word,Willing to learn new skills,Adaptability,Can learn to meet deadlines,Proactive,Able to work independently,Highly numerate,Discretion and confidentiality,Interest in finance admin,Demonstrable Africa interest....Read more...
The Role:
As an Operations Assistant, you will support the day-to-day operations of the business. You’ll work closely with colleagues across the business, assisting with administration, compliance, HR support, systems management, marketing and general office coordination, while developing strong organisational and professional skills.
Key Responsibilities:
Supporting the efficient day-to-day running of business operations and internal processes
Acting as a first point of contact for routine internal operational queries, escalating where appropriate
Assisting with the maintenance of administrative systems, calendars, tools, and licences (including Microsoft 365 and SharePoint)
Providing administrative support to HR processes such as onboarding, offboarding, and record keeping
Assisting with the preparation and organisation of legal and compliance documentation
Supporting internal governance processes and reporting
Helping to coordinate meetings, diaries, and internal events
Supporting office facilities, supplies, and general workplace organisation
Supporting the marketing team with administrative and organisational tasks
Providing flexible support across operational improvement activities and day-to-day administration
Helping identify opportunities to improve administrative efficiency and organisation
About You:
We’re looking for someone organised, proactive, and keen to learn, with a positive and helpful approach to work.
You’ll Bring:
An interest in business administration or operations
Good organisational skills and attention to detail
A willingness to learn and take feedback
Clear written and verbal communication skills
Ability to manage tasks and prioritise effectively
Discretion when handling confidential information
Basic confidence using Microsoft Office and everyday technology
Development Opportunities:
Exposure to how a professional services business operates across operations, compliance, HR, marketing and governance
Practical experience using business systems such as Microsoft 365, SharePoint and internal management tools
Experience supporting compliance and operational processes in a regulated environment
Training:Business Administrator Level 3.
Online Masterclasses and 1/1 learning with your Lecturer and Assessor. You will have a dedicated Work Based Learning Manager to review your ongoing performance.Training Outcome:A full-time job on successful completion of the apprenticeship.
Long term progression to a higher level of education for the right candidate.Employer Description:Tessiant is a dynamic, people-first management consultancy working with some of the world’s leading retail and consumer businesses. We help our clients transform and succeed through strategy, advice, and execution. In just five years, we’ve grown rapidly, earning runner-up at the MCA New Consulting Awards and being named in the Financial Times 1000 Europe’s Fastest Growing Companies 2025.Working Hours :Monday - Friday
9:00am - 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Throughout the following tasks accuracy, confidentiality and a professional approach are essential:
Work closely within the Property Team to provide general administrative support as required
Provide cover to our reception area as needed including but not limited to greeting clients and visitors in a professional manner, using appropriate greetings, respond to and process telephone calls, receive, record and relay telephone messages accurately and in a timely manner as required. Respond to client’s specific requests for information on services in a positive and professional manner by transferring the client to the appropriate administrator
Support the property department with scanning, opening files and any other duties as required
Banking of cheques and cash as required
Always remain professional
Adhere to all appropriate office administration procedures as detailed within the Office Operations Manual
Ensure confidentiality and security of all practice and client data - ensure GDPR requirements are always upheld
Support document retrieval as required
Provide break cover to the receptionist each day
Undertake any relevant and specific training as required in support of the achievement of the role and wider office objectives including completion of the L3Business Administration Apprenticeship
Use appropriate IT packages to achieve the above
Work in accordance with all internal policies and procedures
Adhere to all health and safety policies and procedures and use all equiptment in a safe and appropriate manner
Complete any other reasonable task, project or action as required in support of the overall aims and objectives of the department and wider organisation
Training:
This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period
You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge or Telford, followed by monthly assessor visits to you in your company
Training Outcome:
Upon successful completion of the apprenticeship, there may be a full-time position available
Beyond that, progression is dependent upon business needs, performance and suitability of the apprentice and interest in an ongoing career within the firm
Employer Description:We are a professional, but friendly, customer focused law firm based in Lich Gates, in the heart of Wolverhampton City Centre. We provide specialist legal help and support on divorce and family matters, residential conveyancing and wills and probate.
We take our responsibilities as a local employer very seriously and appreciate the importance of a fair and supportive work environment whilst enabling our team to have fun at work. In return we seek to recruit and retain individuals with a passion for exceptional client services with everyone playing their part in ensuring our client’s needs are met with professionalism, integrity and sensitivity.
Our local community is also very important to us and we enthusiastically support business development initiatives, local charities and organisations and are actively involved in the Law SocietyWorking Hours :Monday- Friday, 8.45am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Willingness to learn....Read more...
Housebuyers4u is looking for a highly organised Property Administrator & Customer Service Coordinator to support customers, solicitors, suppliers and internal teams through the property process.
This is a varied role combining property administration, customer service, solicitor liaison, AML support, document chasing, photography and floorplan coordination, keybox arrangements, insurance administration and completion preparation.
You will be an important link between the customer, the sales team, managers, solicitors and third-party suppliers. Your role will be to keep communication clear, make sure important tasks are completed on time, flag issues early and help property cases move forward smoothly.
This role would suit someone who is organised, calm, accurate, customer-focused and comfortable managing multiple tasks at once.
About the Role
As Property Administrator & Customer Service Coordinator, you will support customers from the point they agree to proceed, helping them understand next steps, complete paperwork and stay informed throughout the process.
You will arrange key parts of the customer and property journey, including solicitor introductions, AML checks, photography and floorplans, keybox fitting, document chasing, courier arrangements, meter readings and completion preparation.
You will also help protect the wider team's time by handling routine queries, chasing outstanding items and escalating only the issues that require manager input.
This is a role where attention to detail, follow-up discipline and customer care are essential.
Key Responsibilities
Customer Onboarding and Communication
Contact customers once they have agreed to proceed and explain the next steps clearly.
Make customer service calls to keep sellers informed and reassured.
Carry out a day-three touchpoint to check whether the customer has received paperwork and understands what is required.
Help customers complete forms where they have questions or need guidance.
Check whether customers need help with practical moving-related queries, such as removals signposting.
Keep customers updated throughout the process.
Act as a professional first point of contact for routine customer queries.
Escalate sensitive, urgent or deal-impacting matters to the appropriate manager.
Solicitor Introductions and Conveyancing Support
Introduce customers to the relevant solicitor once a case is ready to progress.
Ensure solicitor details, customer details and property information are accurately recorded.
Chase customers and solicitors for required paperwork.
Support conveyancing-related administration to help keep cases moving.
Coordinate final document signing where required, including TR1 forms, contracts, instruction agreements and witness requirements.
Arrange couriers or approved local contacts for signature and witness requirements where needed.
Keep clear records of solicitor communication, outstanding actions and next steps.
Property Documentation and Compliance Checks
Download OC1 / title documents where required.
Request, save and record key property documents.
For tenanted properties, chase important documents such as:
AST / tenancy agreement.
Gas Safety Certificate.
EICR.
Deposit protection information.
Any other relevant tenancy documents.
Flag risks to a manager, including missing deposit protection, unclear tenancy status, expired certificates or unusual property issues.
Identify missing information early so that avoidable delays are reduced.
AML and Identity Checks
Support customer onboarding through agreed AML and identity verification processes.
Carry out AML checks where required.
Use the correct level of check depending on the stage and value of the case.
Record AML results accurately.
Escalate failed, unclear or higher-risk AML results to the relevant manager.
Handle customer information confidentially and professionally.
Photography, Floorplans and Brochure Support
Book photography and floorplan appointments with customers and suppliers.
Confirm appointment details and update internal systems.
Chase suppliers for completed photos, floorplans and related information.
Support the creation of property brochures and property packs using agreed templates.
Ensure property information is accurate, clear and consistent before it is passed to the relevant team.
Help gather information required for marketing, sale progression or onward sale.
Keybox, Access and Completion Preparation
Arrange keybox fitting where required.
Confirm access arrangements with customers, agents, suppliers or internal contacts.
Coordinate key collection, access instructions and property handover steps.
Request meter readings and supporting photographs from customers or representatives.
Record meter readings clearly and pass them to the correct team.
Support completion-day administration and make sure key information is available when needed.
Internal Coordination and Case Management
Act as a filter between customers, sales consultants, managers and the wider deal process.
Triage routine customer queries and escalate only the matters that require decisionmaking.
Keep CRM records, trackers and case notes accurate and up to date.
Monitor outstanding tasks and chase proactively.
Support sales consultants and managers with administrative tasks that help cases progress.
Ensure handovers between sales, admin, legal, operations and post-completion teams are clear and complete.
Supplier and Third-Party Coordination
Liaise with photographers, floorplan providers, couriers, solicitors, estate agents, keybox providers and local contacts.
Arrange couriers for final documents where required.
Coordinate with approved contacts in different regions where documents need to be signed or witnessed.
Maintain professional communication with third parties.
Follow up until tasks are completed and properly recorded.
What Success Looks Like
You will be successful in this role if:
Customers feel informed, reassured and properly supported.
Paperwork is received, chased and completed on time.
Solicitor introductions are handled quickly and accurately.
Photography, floorplans, keyboxes and couriers are arranged without unnecessary delays.
AML checks are completed and recorded correctly.
Tenanted property documents are chased and risk flags are escalated early.
CRM notes, trackers and case records are accurate and up to date.
Managers are protected from routine admin and only pulled into issues that require their input.
Cases move forward smoothly because details are control
....Read more...
